SPM ASSESSMENT REPORT 1. GOLDEN OPPORTUNITY OVERALL SOCIAL PERFORMANCE Score Weighted 25% Outreach & Targeting 57% 14% 25% Member Benefits 50% 13% 20% Governance 31% 6% 10% Environment 50% 5% 10% Responsibility to Staff & Community 80% 8% 10% Credit Union Movement Cooperation 100% 10% Overall Social Performance Credit Union Movement Cooperation Outreach & Targeting 100% 80% 60% 40% 20% 0% Member Benefits 100% OVERALL SCORE 56% Responsibility to Staff & Community Governance Environment Figure 1: Overall SPM Result Box 1: Summary of SPM Result OUTREACH Common Bond is opened to anybody who is eligible to join being it the formal or informal sector No poverty screening is done hence there is no poverty outreach goals Detailed membership data is captured and reported regularly through their monthly financial statistical reports. Women form about 35% of their total membership The youth form about 20% of the total membership and are well targeted through the youth savings clubs. The credit union has no underserved areas since their offices are close to other financial institutions. MEMBER BENEFIT AND WELFARE The credit union has a code of ethics that governs their activities It has Variety of savings products e.g., pension plan savings, funeral savings, child- care savings, youth savings, fixed deposit etc. The members who apply for loans are assessed by loan officers and re assessed by the loans committee before loans are granted. Members are educated on the terms and conditions associated with the loans.
Interest rates of the credit union is the same as what is charged by other credit unions The credit union provides financial education occasionally to its members. They don t provide any non-financial product. GOVERNANCE They have a business plan which includes social goals They have a plan to sustain and improve the activities of the credit union. They have no indicators or tools to monitor the changes in livelihood of their members The highest paid staff s salary is less than five times that of the least paid staff. Women representation at the BOD and management levels is less than 10%. AGMs are held frequently and members are able to exercise democratic control. Limited awareness of Social Performance Management. They have no formal code of conduct RESPONSIBILITY TO STAFF AND VOLUNTEERS The credit union has a modern office facility Staff and BOD receive training internally and from CUA Have a formal procedure for addressing staff grievances No performance appraisal is done They promote and train volunteers and have even employed some of these volunteers. COMMUNITY AND ENVIRONMENT The credit union supports social initiatives They have no policy that covers the exclusion of harmful enterprises They don t address environmental issues CO-OPERATION AMONG CO-OPERATIVES The credit union is a member of the apex body and participant in all their training programs. They also interact with other credit unions
2. GUTA CO-OPERATIVE CREDIT UNION OVERALL SOCIAL PERFORMANCE Score Weighted 25% Outreach & Targeting 36% 9% 25% Member Benefits 29% 7% 20% Governance 13% 3% 10% Environment 33% 3% 10% Responsibility to Staff & Community 40% 4% 10% Credit Union Movement Cooperation 83% 8% 100% OVERALL SCORE 34% Figure 1: Overall SPM Result Box 1: Summary of SPM Result OUTREACH Common bond is opened to all interested and eligible persons to join. They don t perform any poverty screening when new members joins hence have no poverty outreach goals. They have data of their members but it is not detailed and not regularly reported They target a lot of women and have more than 50% of their total membership being women They don t target the youth and the youth form less than 5% of their total membership. More than 75% of the credit union s operations are in areas which are under served MEMBER BENEFIT AND WELFARE the credit union has no code of ethics they have single standard savings product the loans committee assess the applicant s ability to repay before the loan is granted Members are made aware of the terms and conditions through one on-one education before loans are granted. APR is the same as what is charged by other credit unions. The credit union educates its members but it is not consistent. They occasionally provide non- financial services.
GOVERNANCE The credit union does not operate with business and strategic plan hence no social goals. The credit union does not have any plan to meet its growth. The credit union has no indicators in measuring changes in the livelihood of members. The highest paid officer s salary is less than five times that of the lowest paid staff. AGMs are not held frequently. Women are not well represented at the BOD and management levels due to lack of interest and commitment. BOD members have limited knowledge on social performance management. They do not have any formal code of conduct. RESPONSIBILITY TO STAFF AND VOLUNTEER They have a basic office but lacks modern facilities Their staff and BOD receive both external, internal and on the job training. They have a formal system put in place to address staff grievances They have no formal staff appraisal They receive volunteers who work in the credit union but it is not formalized COMMUNITY AND ENVIRONMENT The credit union supports community activities on a regular basis The credit union does not support any harmful enterprise The credit union does not address any of the environmental issues faced by the environment in which it operates CO-OPERATION AMONG CO-OPERATIVES The credit union is a member of the apex body(cua) and participates in all their training programs The credit union do contact other credit unions but not on a regular basis.
3. ASSOCIATED TEACHERS CO-OPERATIVE CREDIT UNION ASSOCIATED TEACHERS CO-OP CREDIT UNION OVERALL SOCIAL PERFORMANCE Score Weighted 25% Outreach & Targeting 50% 13% 25% Member Benefits 29% 7% 20% Governance 25% 5% 10% Environment 33% 3% 10% Responsibility to Staff & Community 80% 8% 10% Credit Union Movement Cooperation 100% 10% 100% OVERALL SCORE 46% Overall Credit Union Movement Responsibility to Staff & Outreach & Targeting 100% 80% 60% 40% 20% 0% Environment Member Benefits Governance Figure 1: Overall SPM Result Box 1: Summary of SPM Result OUTREACH The common bond opened to everybody to join They do not screen members on their poverty levels. No poverty assessment goals and have no idea how many of their members are poor Detailed member data is captured but not regularly reported Women form more than 50% of their total membership even though no specific action is taken to target women Youth are specifically targeted and form about 20% of their total membership There are other financial institutions in the areas in which it operates hence no underserved areas. MEMBERSHIP BENEFIT They have no separate code of ethics aside their condition of service They have only one general savings product They assess the applicant s ability to repay the loans before the loan is granted Members are made aware of the terms and conditions associated with the loans Interest rates charged by the credit union is within the rates charged by other credit unions The credit union provides financial education but it is inconsistent They don t provide any non-financial product to their members RESPONSIBILITY TO STAFF The credit union uses modern facilities and well organized document filling system Staff and volunteers receive external training and on the job training
The credit union has an informal way of addressing staff issues Staff and volunteers are appraised only on financial performance. The credit union actively promotes the activities of volunteers and even accepts students from tertiary for attachment. COMMUNITY AND ENVIRONMENT The credit union supports community projects and activities They have no policy that excludes harmful enterprises The credit union is aware of some of the environmental issues facing the community but has not taken any step to address any of them CO-OPERATION AMONG CO-OPERATIVES They are part of the apex body and actively takes part in all their training programs They also relate and co-operates with other credit union GOVERNANCE They have a business plan but no strategic plan and the business plan does not have social goals. They have clear plans to meet the growth of the credit union They have no indicators to identify changes in members lives. They only depend on the testimonies from the members. Salary difference between the highest paid staff is more than five times but less than twenty times that of the lowest paid staff Women form less than 10% of the BOD and management position because they do not show any interest. AGMs are held regularly and members are able to exercise democratic right at the meeting. The BOD have limited knowledge on Social Performance management The credit union does not have a code of conduct.
4. PROGRESSIVE WOMEN CO-OPERATIVE CREDIT UNION PROGRESSIVE WOMEN CO-OP CREDIT UNION OVERALL SOCIAL PERFORMANCE Score Weighted 25% Outreach & Targeting 36% 9% 25% Member Benefits 57% 14% 20% Governance 44% 9% 10% Environment 33% 3% 10% Responsibility to Staff & Community 80% 8% 10% Credit Union Movement Cooperation 67% 7% 100% OVERALL SCORE 50% Overall Credit Union Movement Responsibility to Staff & Outreach & Targeting 80% 60% 40% 20% 0% Environment Member Benefits Governance Figure 1: Overall SPM Result OUTREACH Box 1: Summary of SPM Result Their membership is open to all who are ready to join and not limited to women only There is no poverty assessment tool to determine the poverty levels of their members and they also do not have any poverty outreach goals They have accurate and detailed data about their members but they are not fully reported.. The credit union specifically targets women and has more women than men with women forming about 53% of the total membership of the union. The CU is making arrangements to start with the youth savings program but not started yet because their youth membership is just about 5%. Their office is surrounded by financial institutions hence they don t have underserved areas. MEMBER BENEFIT & WELFARE They have their normal savings and another savings product purposely school fees The credit union has not established a separate code of ethics to control the unethical treatment of its members. The loans committee assesses the members ability to repay their loans before giving them loans and currently their loan delinquency rate is between 39-40%. Members are well educated about the terms and conditions associated with the loans before the loans are given out. Interest rate charged by other financial institutions but same as other credit unions within the community.
The credit union occasionally organizes and advises its members on their financial needs but however it is inconsistent. The credit union does not provide any form of non-financial service aside the normal health talk during their AGMs GOVERNANCE The credit union has its vision and mission statement but they are not explicit in terms of their social goals. The credit union has a strategic plan but they are not clearly focus on how best to build the credit union s capacity to deal with planned growth. The credit union does not have any tool or indicators to help identify changes in the livelihood of members. They have a well-structured salary system but the highest staff salary is not five times that of the lowest staff. Women are well represented within the credit union. They have a policy on gender which states that the BOD chairman should be a woman. AGM s are organized consistently and members are able to express themselves and give their opinions on how the credit union should be managed during that time. The BOD has little or no understanding of Social Performance Management The credit union has a written by-law to guide the staff behavior and it is well understood and strictly followed. STAFF AND VOLUNTEERS They have quite modern facilities and equipment with a good filing system but it will be necessary for them to improve upon their filing system. The credit union receives volunteers from external institutions and organizations in addition to their staff. The credit union receives volunteers and has structures in place to deal with staff grievances as and when they happen. Performance appraisal is done but only on financial basis and not in terms of social performance. There is no formal training policy or structure put in place for volunteers. They are trained as and when the staffs attend training programs of the Apex body as well as the normal activities that go on within the credit union.
COMMUNITY AND ENVIRONMENT The credit union supports a lot of community activities as and when they are organized by joining the community during clean-up and other exercises and give financial assistance as well. The credit union has no policy to track any harmful activities of its members. The credit union is aware of some of the environmental issues faced by its community but has not addressed any of them. CO-OPERATION AMONG CO-OPERATIVES The credit union is a member of the apex body, participates in all the activities of the apex body but has no relationship with other credit unions. However, it has discussed with its BOD and is yet to establish that relationship.
5. SEGE COMMUNITY CO-OP OVERALL SOCIAL PERFORMANCE Score Weighted 25% Outreach & Targeting 36% 9% 25% Member Benefits 43% 11% 20% Governance 19% 4% 10% Environment 50% 5% 10% Responsibility to Staff & Community 80% 8% 10% Credit Union Movement Cooperation 83% 8% Overall Social Performance Credit Union Movement Cooperation Responsibility to Staff & Community Outreach & Targeting 100% 80% 60% 40% 20% 0% Member Benefits Governance 100% OVERALL SCORE 45% Environment OUTREACH Common bond is opened to reach out to un-represented groups The credit union does not assess the poverty levels of its potential members and as a result they have no poverty outreach goals. Detailed member data are kept but not easily reported. Women form about 30%-50% of the total membership of the credit union but however they are not specifically targeted The youth are not specifically targeted and form just about 5% of the total membership Some of the credit union s operational areas are close to other financial institutions MEMBERSHIP BENEFIT The credit union has no code of ethics or policies which it uses in dealing with the treatment of its members. The credit union has only one general savings product. The credit union assesses the ability of the members to repay their loans before the loan is granted. Members are educated on the terms and conditions of the loans they apply for before the loan is granted. Their interest charged is the same as that of the other credit unions The credit union has a formal training program for its members to increase their levels of financial literacy. The credit union does not provide any non-financial product/services.
GOVERNANCE They have a business plan but no strategic plan and their business plan does not include social goals. They have no clear plan to sustain the growth of the credit union. They have no tools or indicators used to measure the change in livelihood of its members The top paid staff s salary is more than five times but less than twenty times that of the lowest paid staff. Women are not well represented at both the BOD and management levels and they form less than 10%. AGMs are held frequently and each member exercises his or her voting right. The BOD has a limited knowledge on social performance management. The credit union do not have a formal code of conduct for the BOD and senior staff. RESPONSIBILITY TO STAFF AND VOLUNTEERS The credit union has a modern facility with an organized document filing system. The BOD and staff receive both formal and on the job training. The credit union has a laid down procedure in dealing with staff grievances The credit union does not formally appraise its staff. The credit union promotes volunteerism through internship and national service. COMMUNITY AND ENVIRONMENT The credit union promotes and supports social activities in the community and its surrounding areas The credit union has no policy on the exclusion of harmful enterprises The credit union identifies environmental issues and advises its members on it CO-OPERATION AMNG CO-OPERATIVES. The credit union is a member of the Apex body (CUA) and fully participate In all their training programs, The have a limited relationship with other credit unions.
6. SKY CO-OPERATIVE CREDIT UNION OVERALL SOCIAL PERFORMANCE Score Weighted 25% Outreach & Targeting 36% 9% 25% Member Benefits 57% 14% 20% Governance 63% 13% 10% Environment 67% 7% 10% Responsibility to Staff & Community 80% 8% 10% Credit Union Movement Cooperation 100% 10% Overall Credit Union Movement Responsibility to Staff & Outreach & Targeting 100% 80% 60% 40% 20% 0% Member Benefits Governance Environment 100% OVERALL SCORE 60% OUTREACH: Common bond is opened and well interpreted to include everybody eligible to join. The credit union has no poverty assessment tools hence no poverty screening is done. Detailed membership data is captured and regularly reported. Women form less than 30% of the total membership The youth form more than 20% of the total membership of the credit union. Credit unions offices are close to other financial institutions MEMBERSHIP BENEFIT AND WELFARE The credit union has its own code of ethics or policies for the treatment of its members The credit union offers more than one savings product The loan committees assess their members ability to repay their loans before the loan is granted The credit union ensures that members are educated on the cost involved in the loan facility The credit union s APR is within the same range charged by other credit unions. The credit union occasionally provides financial education to its members They don t provide any non-financial product or services
GOVERNANCE The credit union has a business plan which includes social goals but no strategic plan They has a plan to maintain the growth of the credit union The credit union has no indicators to monitor the change in livelihood of its members The top paid staff s salary is less than five times that of the lowest paid officer Women occupy between 10-20% of the BOD and senior management positions within the credit union AGMs are held regularly and each member exercise his or her voting rights The BOD is aware of social performance management The credit union has no formal code of conduct STAFF AND VOLUNTEER The credit union has a modern office facility with an organized document filing system The BOD and staff receive external training from the CUA and on the job training. The credit union has a formal procedure to address staff grievances The credit union does not have a formal policy or system for appraising their staff They promote the activities of volunteers and have even engaged some of the volunteers as permanent staffs COMMUNITY AND ENVIRONMENT The credit union supports community activities on a regular basis The credit union does not engage in financing harmful enterprises The credit union does not address environmental issues. CO-OPERATION AMONG CO-OPERATIVES The credit union is a member of the apex body (CUA) participates in all their training program The credit union actively relates with other credit unions
7. ST JOSEPH CO-OPERATIVE CREDIT UNION OVERALL SOCIAL PERFORMANCE Score Weighted 25% Outreach & Targeting 43% 11% 25% Member Benefits 71% 18% 20% Governance 69% 14% 10% Environment 17% 2% 10% Responsibility to Staff & Community 70% 7% 10% Credit Union Movement Cooperation 100% 10% Overall Social Performance Credit Union Movement Cooperation Responsibility to Staff & Community Outreach & Targeting 100% 80% 60% 40% 20% 0% Member Benefits Governance 100% OVERALL SCORE 61% Environment Outreach: Membership is opened and well interpreted to include as many people as possible The credit union does not screen its members to ascertain their poverty levels hence have no poverty outreach goals. They have detailed membership data but it s not easily reported Women form the majority of the membership of the credit union with a percentage more than 50%. The youth constitute between 5 and 20% of the total credit union membership. They have no underserved areas since their offices are surrounded by a lot of financial institutions. MEMBER BENEFIT The credit union has a formal code of ethics that guards the activities of its staff They have a single standard savings product The credit committee assess the member s ability to repay their loans before the loan is granted The credit union educates its members and make them aware of all cost involved in the loan facility The interest charged is the same as that of the other credit unions. Credit union formally educates and trains members on financial services. The credit union provides non-financial services such as health talks to its members.
GOVERNANCE They have a business and strategic plan and it contains social goals. The credit union has a clear plan to sustain its growth They have no indicators to measure changes in members lives The top paid staff salary is less than five times that of the lowest paid staff Women form about 20% on the BOD and senior staff levels They hold AGMs frequently and members exercise their voting rights The BOD has knowledge about social performance but it is limited The BOD has its code of conduct but it is not well understood. STAFF AND VOLUNTEER The credit has a basic office but lacks modern facilities Staff and volunteers receive both external and on the job training The credit union has a formal procedure for addressing staff grievances The credit does not appraise its staff The credit union promotes volunteerism through internship among others COMMUNITY AND ENVIRONMENT The credit union promotes and support community activities The credit union does not have any policy that excludes the harmful activities to the environment The credit is aware of the environmental issues but has not addressed any of these challenges. CO-OPERATION AMONG CO-OPERATIVES The credit union is a member of the apex body (CUA) and participates in all their training programs The credit union relates with other credit unions and co-operatives
8. SWEDRU METHODIST (EMMANUEL) CO-OPERATIVE CREDIT UNION OVERALL SOCIAL PERFORMANCE Score Weighted 25% Outreach & Targeting 50% 13% 25% Member Benefits 57% 14% 20% Governance 44% 9% 10% Environment 33% 3% 10% Responsibility to Staff & Community 90% 9% 10% Credit Union Movement Cooperation 83% 8% Overall Social Performance Credit Union Movement Cooperation Responsibility to Staff & Community Outreach & Targeting 100% 80% 60% 40% 20% 0% Member Benefits Governance 100% OVERALL SCORE 56% Environment Figure 1: Overall SPM Result Box 1: summary of SPM Result OUTREACH Credit union membership not limit to the church but opened to all who are eligible The credit union has no tool in determining the poverty levels of its members and hence has no poverty outreach goals They have detailed membership data captured in their records Women are well targeted in the credit union and they form more than 50% of the total membership of the credit union. The youth form more than 5% but less than 20% of the total membership, however there are no activities to target the youth. All the operational areas of the credit union are close to other financial institutions. MEMBERSHIP The credit union has an established code of ethics as a guide line for its operations The credit union has only one standard savings product The ability of the members to repay their loans is well assessed by the loans committee before the loan is granted All terms and conditions of the loan and the cost involved are disclosed to the members Interest rate is within the same range charged by other credit unions. Members of the credit union are educated occasionally.
The credit union does not provide any non-financial service or product to its members. GOVERNANCE The credit union has a business plan but no strategic plan and their business plan does not include social goals. The credit union does not have a clear plan to sustain the growth of the credit union. The credit union has indicators they use to monitor the change in livelihood of its members but however it is not documented. The salary of the top paid staff is more than five times but less than twenty times that of the lowest paid staff. Women are not well represented at both the BOD and management levels because women do not show any interest AGMs are held regularly and members are able to share their views. The BOD has limited or no awareness about social performance management. The credit union has a formal code of conduct which helps them to operate. STAFF AND VOLUNTERS The credit union has a modern office facility and equipment The credit union s staff and volunteers receive formal and on de job training The credit union has a system put in place to address staff grievances but this is not document. The credit union does not appraise its staff They promote the activities of volunteers but this is not formalized. COMMUNITY AND ENVIRIONMENT The credit union supports community activities from time to time the credit union does not have any policy that excludes harmful activities The credit union is aware of some of the environmental issues and have taken the step to address some of them. CO-OPERATION AMONG CO-OPERATION The credit union is a member of the apex body and participates in all their training programs The related with other credit unions but this is limited
9. SWEDRU TEACHERS CO-OP CREDIT UNION VERALL SOCIAL PERFORMANCE Score Weighted 25% Outreach & Targeting 57% 14% 25% Member Benefits 50% 13% 20% Governance 31% 6% 10% Environment 50% 5% 10% Responsibility to Staff & Community 80% 8% 10% Credit Union Movement Cooperation 100% 10% Overall Social Performance Credit Union Movement Cooperation Responsibility to Staff & Community Outreach & Targeting 100% 80% 60% 40% 20% 0% Member Benefits Governance 100% OVERALL SCORE 56% Environment Figure 1: Overall SPM Result Box 1: Summary of SPM Result OUTREACH: Common bond is opened to everybody both in the formal and informal sector hence not limited to teachers The credit union assesses the poverty levels of its members but this is not document and formally reported hence have no poverty outreach goals. They have detailed membership data but this is not reported Women form 30-50% of total membership of the credit union The youth are not specifically targeted and they are less than 5% of total membership of the credit union All the offices of the credit union are surrounded by other financial institutions MEMBERSHIP BENEFIT The credit union has no formal code of ethics and policies in dealing with its members The credit union has only one standard savings product The credit committee assess the ability of the members to repay their loans before loans are granted Members are made aware of all cost and interests and the terms associated with the loans Their rate is lower than other credit union and financial institutions They provide financial education to its members occasionally
The credit union provides non- financial services to its members such as health talks among others. GOVERNANCE Social goals and objectives are not explicitly stated in their business plan and they have no strategic plan The credit union has a clear plan to sustain the growth and development of the credit union. The credit union does not have any indicators in measuring changes in members livelihood but depend on testimonies from members. Salary of the top paid staff is more than five times but less than twenty times that of the lowest paid staff Women form more than 20% at both the BOD and senior management levels AGMs are frequently held but not well communicated to the members BOD has a limited knowledge on social performance management The credit union has no formal code of conduct STAFF AND VOLUNTEERS They have a modern office with well-organized filing system training Staff and BOD receive external training from CUA as well as on the job training The credit union does not have a formalized system of addressing staff grievances The credit union does not appraise its staff The credit union promotes volunteerism but does not have a formal volunteer program COMMUNITY AND ENVIRONMENT Credit union promotes and support community development initiatives The credit union has an informal system that excludes harmful enterprise The credit union does not address any environmental issues CO-OP AMONG CO-OP The credit union is a member of the apex body and participate in all activities of the apex body The credit union actively relates with other credit union.
10. UNIVERSE CO-OPERATIVE CREDIT UNION Score Weighted 25% Outreach & Targeting 36% 9% 25% Member Benefits 36% 9% 20% Governance 38% 8% 10% Environment 17% 2% 10% Responsibility to Staff & Community 70% 7% 10% Credit Union Movement Cooperation 100% 10% Overall Social Performance Credit Union Movement Cooperation Responsibility to Staff & Community Outreach & Targeting 100% 80% 60% 40% 20% 0% Member Benefits Governance Environment 100% OVERALL SCORE 44% OUTREACH Figure 1: Overall SPM Result Box 1: Summary of SPM Result Common bond is opened and interpreted broadly to include both the formal and informal sectors The credit union does not assess the poverty levels of its potential members and hence has no poverty outreach goals Detailed membership data is captured and reported regularly. Women are not specifically targeted but however form more than 50% of the credit union s total membership Youth are not specifically targeted and form less than 5% of the total credit union membership All the operational areas of the credit union are close to other financial institutions MEMBERSHIP BENEFIT AND WELFARE The credit union has no code of ethics and policies in dealing with its members The credit union offers variety of savings product The ability of members to repay their loan is assessed before granting it. Members are made aware of the terms and conditions associated with the loans
The interest rate charged by the credit union is the same as that charged by the other credit unions The credit union occasionally educates it members on financial matters. The credit union does not provide non-financial services to its members GOVERNANCE The credit union has a business plan with no social goals and objectives but no strategic plan The credit union has a clear plan to sustain and maintain its growth The CU does not have indicators to monitor the changes in the livelihood of its members Top paid staff s salary is more than five times but less than twenty times that of the least paid staff Women are not well represented at both the BOD and management levels due to their lack of interest AGM is held frequently and members are allowed to exercise their voting rights The BOD follows SPM agenda but have limited understanding The credit union has no formal code of conduct STAFF RESPONSIBILITY The CU has a modern office with a well-organized filing system The staff and BOD receive external and on the job training The CU have a formalized system to address staff grievances The credit union does not have a formalized staff appraisal system The credit union does promote volunteerism COMMUNITY The credit union supports social activities It has no formal policy to deal with harmful enterprises The CU does not address environmental issues CO-OP The credit union is a member of the apex body CUA and takes part in all their training programs They relate with the other credit unions.
11. OGUAA TEACHERS CO-OP OVERALL SOCIAL PERFORMANCE Score Weighted 25% Outreach & Targeting 36% 9% 25% Member Benefits 64% 16% 20% Governance 44% 9% 10% Environment 17% 2% 10% Responsibility to Staff & Community 70% 7% 10% Credit Union Movement Cooperation 100% 10% Overall Outreach & Targeting 100% Credit Union 80% 60% Movement 40% 20% 0% Responsibilit y to Staff & Environment Member Benefits Governance 100% OVERALL SCORE 53 % CREDIT UNION Figure 1: Overall SPM Result s Box 1: Summary of SPM Result Outreach Membership of the credit union is opened to all interested parties The poverty levels of members are not assessed with any laid down policy or tool hence have no poverty outreach goals. All details of members are well kept and reported as and when requested women are well targeted in the credit union and they form more than 50% they don t have a policy or programmed purposely for the youth even though the youth form about 20% of their total membership They have lots of competitors because their offices and community has many financial services around. MEMBER BENEFIT it is has no separate code of ethics to guide staff on how to receive and disclose information to its members
They have different savings products i.e. Current savings, children s savings and the normal saving. Their loans committee does a lot of investigation before granting loans hence a loan delinquency rate below 5% is what they have They also do free financial counselling every two weeks to advise members on the purpose of taking loans and all documents and conditions in regards to the loan is made known to their members The interest charged on loans is the same as other credit unions and financial institutions They don t have any non- financial products or services. GOVERNANCE They have a vision and mission statement but are not focused on social goals. The credit union has clear plans on how best to increase its members as well as deal with staff expansion. The credit union has clear plans on how best to increase its members as well as deal with staff expansion. there is no tool to measure the changes in the lives of members they use the Ghana Education Service salary structure The credit union is dominated by women however the men occupy more managerial positions. Members have democratic control over the affairs of the union. The BOD is aware of social responsibilities but not clear with social performance management. They don t have a written code of ethics. They only depend on the staff code of conduct. STAFF/VOLUNTEERS They have ultra-modern facilities at their office premises staffs receive constant training on how to carry out the activities of the credit union and also relate to members The credit union also receives volunteers who are trained as and when the manager and other staff attend training programs with the apex body They also have a system put in place through which the grievances of staff and volunteers can be channeled They have no specific system of appraising staff and promote the activities of volunteers and sometimes employ some of them.
COMMUNITY AND ENVIRONMENT The credit union supports a lot of community activities.it donates to an orphanage in a community called Ahoto Krom every year. They don t also have any policy on the exclusion of harmful activities but have decided to add it up to their activities. Also they are aware of some of the environmental problems in their community but are yet to add it up to their activities within the community. CO-OPERATION AMONG CO-OPERATIVES The credit union is part of the apex body and engages in all the activities of the apex body. They also have close contacts with other credit union.