Financial statements as at

Financial statements as at 31 December 2011

Contents Management Board's Report 1 Responsibilities of the Management and Supervisory Board for the preparation and approval of the annual financial statements 2 Independent Auditor's report to shareholders of UNIQA osiguranje d.d. 3 Statement of comprehensive income 6 Statement of changes in equity 7 Cash flow statement 8 Notes to the financial statements 9 Supplementary information prescribed by a Regulation of the Croatian Financial Services SupervisoryAgency 82 Reconciliation between financial statements and Croatian Financial Services Supervisory Agency Schedules 92

Management Board's Report The Management Board presents its report and financial statements for the year ended 31 December 2011. Principal activities The Company is authorised to write all classes of non-life insurance and life assurance. Review of operations The result for the year ended 31 December 2011 is set out in the Statement of comprehensive income on page 6. Share capital The issued share capital at 31 December 2011 amounted to HRK 45 million (2010: HRK 45 million). Management Board During 2011, the Management Board comprised: Saša Krbavac President of the Management Board Tatjana Račić-Žlibar Member of the Management Board Mario Kovač Member of the Management Board until 30 September 2011 1

Statement of financial position As at 31 December Notes 2011 2010 HRK 000 HRK 000 Assets Equipment 1.10 3,525 4,162 Intangible assets - Deferred acquisition costs 1.11 11,886 11,112 - Other intangible assets 1.12 4,572 4,787 Held-to-maturity investments 1.13 430,696 408,367 Available-for-sale financial assets 1.13 171,558 112,934 Financial assets at fair value through profit or loss 1.13 4,873 6,199 Loans and receivables 1.13 8,290 7,856 Deferred tax assets 1.14 2,003 485 Reinsurance share of insurance contract provisions 1.15 168,006 151,287 Insurance and other receivables 1.16 112,067 103,229 Current income tax prepayment 471 659 Cash and cash equivalents 1.17 17,523 11,990 Total assets 935,470 823,067 Liabilities and shareholders equity Liabilities Insurance contract provisions 1.18 639,194 562,372 Insurance and other payables and deferred income 1.19 230,980 190,293 Provisions for liabilities and expenses 1.20 1,772 2,117 Total liabilities 871,946 754,782 Shareholders equity Share capital 1.21 45,375 45,375 Fair value reserve 1.21 (6,703) (686) Statutory reserve 1.21 2,269 2,269 Other reserves 21,327 17,848 Retained earnings 1,256 3,479 Total equity 63,524 68,285 Total liabilities and equity 935,470 823,067 The accounting policies and other notes on pages 9 to 81 form an integral part of these financial statements. 5

Statement of comprehensive income For the year ended 31 December Notes 2011 2010 HRK 000 HRK 000 Gross premiums written 1.23 227,930 239,532 Written premiums ceded to reinsurers 1.23 (81,198) (71,864) Net premiums written 146,732 167,668 Change in the gross provision for unearned premiums 1.23 (3,190) (6,412) Reinsurers share of change in the provision for unearned premiums 1.23 2,478 (260) Net earned premiums 1.23 146,020 160,996 Fees and commission income 1.25 39,437 41,840 Net investment income 1.26 37,975 35,695 Other operating income 1.27 1,318 1,926 Net operating income 224,750 240,457 Claims and benefits incurred 1.28 (163,762) (180,759) Reinsurers share of claims and benefits incurred 1.28 46,772 42,042 Net policyholder claims and benefits incurred (116,990) (138,717) Acquisition costs 1.29 (26,797) (23,879) Administrative expenses 1.30 (73,289) (67,695) Other operating expenses 1.31 (6,127) (5,966) Profit before income tax 1,547 4,200 Income tax expense 1.32 (291) (721) Profit for the year 1,256 3,479 Other comprehensive income, net of income tax Changes in fair value of available-for-sale financial assets, net of deferred tax (6,017) (439) Total comprehensive income for the year (4,761) 3,040 Earnings per share Basic and diluted earnings per share 1.22 23 63 The accounting policies and other notes on pages 9 to 81 form an integral part of these financial statements. 6

Statement of changes in equity Share Fair value Statutory Other Retained capital reserve reserve reserves earnings Total HRK 000 HRK 000 HRK 000 HRK 000 HRK 000 HRK 000 At 1 January 2010 45,375 (247) 2,269 15,326 2,522 65,245 Total comprehensive income for the year: Gains and losses on changes in fair value of available-for-sale financial assets, net of realised amounts (Note 1.21 (b)) - (549) - - - (549) Deferred tax on gains and losses on changes in fair value of available-for-sale financial assets, net of realised amounts (Note 1.21 (b)) - 110 - - - 110 Other comprehensive income - (439) - - - (439) Profit for the year - - - - 3,479 3,479 Total comprehensive income for the year, net of income tax - (439) - - 3,479 3,040 Transactions with owners recognised directly in equity Transfer to other reserves - - - 2,522 (2,522) - At 31 December 2010 45,375 (686) 2,269 17,848 3,479 68,285 At 1 January 2011 45,375 (686) 2,269 17,848 3,479 68,285 Total comprehensive income for the year: Gains and losses on changes in fair value of available-for-sale financial assets, net of realised amounts (Note 1.21 (b)) - (7,521) - - - (7,521) Deferred tax on gains and losses on changes in fair value of available-for-sale financial assets, net of realised amounts (Note 1.21 (b)) - 1,504 - - - 1,504 Other comprehensive income - (6,017) - - - (6,017) Profit for the year - - - - 1,256 1,256 Total comprehensive income for the year, net of income tax - (6,017) - - 1,256 (4,761) Transactions with owners recognised directly in equity Transfer to other reserves - - - 3,479 (3,479) - At 31 December 2011 45,375 (6,703) 2,269 21,327 1,256 63,524 The accounting policies and other notes on pages 9 to 81 form an integral part of these financial statements. 7

Cash flow statement For the year ended 31 December Notes 2011 2010 HRK 000 HRK 000 Cash flows from operating activities Profit before tax 1,547 4,200 Depreciation of equipment 1.10 1,436 1,204 Amortisation of other intangible assets 1.12 893 774 Net carrying value of equipment written off 1.10-24 Interest expense - - Net investment income (37,975) (34,331) Income from sale of equipment (104) - Increase in insurance and other receivables (8,838) (15,369) Net increase in securities and investment funds (81,165) (130,320) (Increase)/decrease in loans and receivables (416) 22,250 Interest received 30,876 21,469 Dividend receipts 1,257 583 Increase in insurance contract provisions 76,822 114,734 (Decrease) in other provisions (345) (677) Increase in reinsurers' share of insurance contract provision (16,719) (10,884) Increase in deferred acquisition costs (774) (927) Increase in insurance and other payables and deferred income 40,528 21,727 Income tax paid (117) (2,818) Net cash from operating activities 6,906 (8,361) Cash flows from investing activities Acquisition of other intangible assets 1.12 (678) ( (786) Receipts from sale of equipment 457 - Acquisition of equipment 1.10 (1,152) (2,344) Net cash used in investing activities (1,373) (3,130) Net increase/(decrease) in cash and cash equivalents 5,533 (11,491) Cash and cash equivalents at the beginning of the year 11,990 23,481 Cash and cash equivalents at the end of the year 1.17 17,523 11,990 The accounting policies and other notes on pages 9 to 81 form an integral part of these financial statements. 8

Notes to the financial statements 1.1 Reporting entity UNIQA osiguranje d.d. (the Company ) is a joint stock company incorporated and domiciled in Croatia, Savska cesta 106, Zagreb. The Company is a composite insurer offering life and non-life insurance products in Croatia, regulated by the Croatian Financial Services Supervision Agency ( HANFA ). The Company s major shareholder (80% of voting rights) and parent company is UNIQA International Versicherungs Holding GmbH, Vienna. The ultimate parent company is UNIQA Versicherungen AG, Vienna, which is a joint stock company, incorporated and domiciled in Austria. 1.2 Basis of preparation (a) Statement of compliance The financial statements have been prepared in accordance with International Financial Reporting Standards (IFRS). The financial statements were authorised for issue by the Management Board on 26 April 2012 for approval by the Supervisory Board. (b) Functional and presentation currency The financial statements are presented in the currency of the primary economic environment in which the Company operates ( the functional currency ), Croatian kuna (HRK), rounded to the nearest thousand. (c) Basis of measurement These financial statements are prepared on the historical or amortised cost basis, except that the financial assets available for sale and at fair value through profit or loss are stated at their fair value. (d) Use of estimates and judgements The preparation of financial statements in conformity with IFRS requires management to make judgments, estimates and assumptions that affect the application of accounting policies and reported amounts of assets, liabilities, income and expenses. The estimates and associated assumptions are based on historical experience and various other factors that are believed to be reasonable under the circumstances, and information available at the date of preparation of the financial statements, the results of which form the basis of making the judgments about carrying values of assets and liabilities that are not readily apparent from other sources. Actual results may differ from these estimates. The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are recognised in the period in which the estimate is revised and any future periods affected. Information on judgments made by management of the Company in the application of IFRS that have a significant effect on the financial statements and information on estimates with a significant risk of material adjustment in the next year are discussed in Note 1.4. 9

1.2 Basis of preparation (continued) (e) Foreign currency transactions Transactions in foreign currencies are translated to the functional currency at exchange rates at the dates of the transactions. Monetary assets and liabilities denominated in foreign currencies at the reporting date are translated to the functional currency at the exchange rate at that date. The foreign currency gain or loss on monetary items is the difference between amortised cost in the functional currency at the beginning of the period, adjusted for effective interest and payments during the period, and the amortised cost in foreign currency translated at the exchange rate at the end of the period. Non-monetary assets and liabilities denominated in foreign currencies that are measured at fair value are translated to the functional currency at the exchange rate at the date that the fair value was determined. Changes in the fair value of monetary securities denominated in or linked to foreign currency classified as available for sale are analysed between translation differences resulting from changes in the amortised cost of the security and other changes in the carrying amount of the security. The translation differences are recognised in the statement of comprehensive income as part of the foreign exchange gains or losses on the revaluation of monetary assets and liabilities presented within investment income or investment expense in the statement of comprehensive income. The translation differences on revaluation of non-monetary financial assets denominated in or linked to foreign currency classified as available for sale are recognised in equity. The most significant currency in which the Company holds assets and liabilities is Euro. The exchange rate used for translation at 31 December 2011 was EUR 1 = 7.530 HRK (2010: EUR 1 = 7.385 HRK). (f) Capital adequacy In accordance with provisions of article 92 of the Insurance Law (National Gazette 151/05, 87/08, 82/09), an insurance company is required to maintain the level of capital adequate to its volume of business and lines of insurance written, having regard to the nature of risks to which it is exposed and conduct the business in such a manner to be able to meet its liabilities. As of 31 December 2011, the Company fulfils required criterions on level of capital in non-life and life segment. As disclosed in Note 1.21 d), the liable capital of non-life segment amounted to HRK 24,698 thousand, which is for HRK 2,198 thousand higher than the minimum liable capital as stipulated by the Insurance Law. The ratio of the liable capital of the Company and minimum share capital in non-life business as of 31 December 2011 was lower than 1,20 and thus, the ability of the Company to fulfil statutory requirements in the future period depends on the financial support of the parent company. The initial steps of the major shareholder on realisation of this support and increase of share capital have been already taken. 10

1.3 Significant accounting policies (a) Equipment Recognition and measurement Items of equipment are measured at cost less accumulated depreciation and impairment losses. Subsequent costs The cost of replacing part of an item of equipment is recognised in the carrying amount of the item if it is probable that the future economic benefits embodied within the part will flow to the Company and its cost can be measured reliably. The costs of the day-to-day servicing of equipment are recognised in profit and loss as incurred. Depreciation Depreciation on assets is recognised in profit and loss on a straight-line basis to allocate their cost to their residual values over the estimated useful lives of each part of an item of equipment. Assets under construction are not depreciated. Estimated useful lives are as follows: 2011 2010 Computers 3 years 3 years Furniture and equipment 3 to 10 years 3 to 10 years Motor vehicles 4 years 4 years Depreciation methods and useful lives are reassessed, and adjusted if appropriate, at each reporting date. Gains and losses on disposals are determined by comparing proceeds with carrying amount of the related asset and are included in the statement of comprehensive income. (b) Intangible assets Deferred acquisition costs insurance contracts Acquisition costs comprise direct and indirect costs arising from the conclusion of new insurance contracts and the renewal of existing contracts. Deferred acquisition costs for non-life business comprise commissions paid to the external and internal sales force incurred in concluding insurance policies during a financial year but which relate to a subsequent financial year, and other variable underwriting and policy issue costs. General selling expenses and line of business costs are not deferred. For non-life insurance business the deferred acquisition cost asset at the reporting date has been calculated individually for each policy by applying related commission rate applicable at the reporting date to unearned premium by each policy. For life assurance business, acquisition costs are taken into account in calculating life provisions by means of Zillmerisation. As such, a separate deferred acquisition cost asset for life assurance business is not recognised at the reporting date. The recoverable amount of deferred acquisition costs is assessed at each reporting date as part of the liability adequacy test. 11

1.3. Significant accounting policies (continued) (b) Intangible assets (continued) Other intangible assets Other intangible assets that are acquired by the Company, which all have finite useful lives, are measured at cost less accumulated amortisation and any accumulated impairment losses. Subsequent expenditure is capitalised only when it increases the future economic benefits embodied in the specific asset to which it relates. All other expenditure is recognised in profit and loss when incurred. Amortisation is recognised in profit and loss on a straight-line basis over the estimated useful lives of intangible assets, from the date that they are available for use. The estimated useful lives in 2011 and 2010 were 5 years. Residual values are not taken into account. The assets useful lives are reviewed, and adjusted if appropriate, at each reporting date. Gains and losses on disposals are determined by comparing proceeds with carrying amount, and are included in profit and loss. (c) Financial instruments Classification and recognition The Company classifies its financial instruments in the following categories: financial assets at fair value through profit or loss, available-for-sale financial assets, held-to-maturity investments, loans and receivables and other financial liabilities. The classification depends on the purpose for which the financial assets and liabilities were acquired. Management determines the classification of financial assets and financial liabilities at initial recognition and, where appropriate, re-evaluates this designation at every reporting date. Financial assets and financial liabilities at fair value through profit or loss Financial assets and liabilities at fair value through profit or loss include financial assets and liabilities which are classified as held for trading, as well as the financial assets and liabilities which the Company initially designated as at fair value through profit or loss. The Company does not apply hedge accounting. As stated above, this category has two sub-categories: financial instruments held for trading, and those designated by management as at fair value through profit or loss at inception. Trading assets and liabilities are those assets and liabilities that the Company acquires or incurs principally for the purpose of selling or repurchasing in the near term, or holds as a part of a portfolio that is managed together for short-term profit or position taking. The Company designates financial assets and liabilities at fair value through profit or loss when either: the assets or liabilities are managed, evaluated and reported internally on a fair value basis; or the designation eliminates or significantly reduces an accounting mismatch which would otherwise arise; or the asset or liability contains an embedded derivative that significantly modifies the cash flows that would otherwise be required under the contract. The Company s investments in financial assets at fair value through profit or loss include investments in cash funds and debt securities. 12

1.3. Significant accounting policies (continued) (c) Financial instruments (continued) Available-for-sale financial asset Available-for-sale financial assets are non-derivatives that are either designated in this category or not classified in any of the other categories. Financial assets designated as available for sale are intended to be held for an indefinite period of time, but may be sold in response to needs for liquidity or changes in interest rates, foreign exchange rates, or equity prices. Available-for-sale financial assets include debt securities issued by the Croatian Ministry of Finance, shares and open-ended investment funds. Held-to-maturity financial investment Held-to-maturity investments are non-derivative financial assets with fixed or determinable payments and fixed maturity that the Company has the positive intention and ability to hold to maturity. Any sale or reclassification of a significant amount of held-to-maturity investments, not close to their maturity, would result in the reclassification of all held-to-maturity investments as available-for-sale, and prevent the Company from classifying investment securities as held-to-maturity for the current and the following two financial years. Heldto-maturity investments include bonds issued by the Croatian Ministry of Finance and by Croatian corporate entities. Loans and receivables Loans and receivables are non-derivative financial assets with fixed or determinable payments that are not quoted in an active market. Loans and receivable arise when the Company provides money to a debtor with no intention of trading with the receivable and include deposits with banks and loans based on life policy surrender values. Other financial liabilities Other financial liabilities comprise all financial liabilities which are not designated at fair value through profit or loss. Recognition and derecognition Regular way purchases and sales of financial assets at fair value through profit and loss, held-to-maturity investments and available-for-sale financial assets are recognised on the trade date which is the date when the Company commits to purchase or sell the instrument. Loans and receivables and financial liabilities at amortised cost are recognised when advanced to borrowers or received from lenders. The Company derecognises financial assets (in full or part) when the contractual rights to receive cash flows from the financial asset have expired or when it loses control over the contractual rights on those financial assets. This occurs when the Company transfers substantially all the risks and rewards of ownership to another business entity or when the rights are realised, surrendered or have expired. The Company derecognises financial liabilities only when the financial liability ceases to exist, i.e. when it is discharged, cancelled or has expired. If the terms of a financial liability change, the Company will cease recognising that liability and will instantaneously recognise a new financial liability, with new terms and conditions. Initial and subsequent measurement Financial assets and liabilities are recognised initially at their fair value plus, in the case of a financial asset or financial liability not at fair value through profit or loss, transaction costs that are directly attributable to the acquisition or issue of the financial asset or financial liability. At the reporting date, the Company did not have financial liabilities at fair value through profit or loss. 13

1.3. Significant accounting policies (continued) (c) Financial instruments (continued) Initial and subsequent measurement (continued) After initial recognition, the Company measures financial assets at fair value through profit or loss and financial assets available for sale at their fair value, without any deduction for selling costs. Equity instruments classified as available for sale that do not have a quoted market price in an active market and whose fair value cannot be reliably measured are stated at cost less impairment. Loans and receivables and held-to-maturity investments are measured at amortised cost less impairment losses. Financial liabilities not designated at fair value through profit or loss are measured at amortised cost. Premiums and discounts, including initial transaction costs, are included in the carrying amount of the related instrument and amortised based on the effective interest rate of the instrument. Gains and losses Gains and losses arising from a change in the fair value of financial assets or financial liabilities at fair value through profit or loss are recognised in the statement of comprehensive income. Gains and losses from a change in the fair value of available-for-sale assets are recognised directly in a fair value reserve within equity and are disclosed in the statement of changes in equity. Impairment losses, foreign exchange gains and losses, interest income and amortisation of premium or discount using the effective interest method on available-for-sale monetary assets are recognised in the statement of comprehensive income. The translation differences on revaluation of non-monetary financial assets denominated in or linked to foreign currency classified as available for sale are recognised in equity. Dividend income is recognised in the statement of comprehensive income. Upon sale or other derecognition of available-for-sale assets, any cumulative gains or losses are transferred from equity to the statement of comprehensive income. Gains and losses on financial instruments carried at amortised cost may also arise, and are recognised in the statement of comprehensive income, when a financial instrument is derecognised or when its value is impaired. Fair value measurement principles The fair value of financial assets and liabilities at fair value through profit or loss and financial assets available for sale is their quoted bid market price at the reporting date without any deductions for selling costs. If the market for a financial asset is not active (and for unlisted securities), or if, for any other reason, the fair value cannot be reliably measured by market price, the Company establishes fair value by using valuation techniques. These include the use of prices achieved in recent arm s length transactions, reference to other instruments that are substantially the same, discounted cash flow analysis, and option pricing models, making maximum use of market inputs and relying as little as possible on entity-specific inputs. Where discounted cash flow techniques are used, estimated future cash flows are based on management s best estimate and the discount rate is a market rate related to the reporting date for a financial instrument with similar terms and conditions. Where a pricing model is used, inputs are based on market related measures at the reporting date. Impairment of financial assets At each reporting date the Company assesses whether there is objective evidence that financial assets not carried at fair value through profit or loss are impaired. Financial assets are impaired when objective evidence demonstrates that a loss event has occurred after the initial recognition of the asset, and that the loss event has an impact on the future cash flows on the asset that can be estimated reliably. The Company considers evidence of impairment at both a specific asset and collective level. All individually significant financial assets are assessed for specific impairment. 14

1.3. Significant accounting policies (continued) (c) Financial instruments (continued) Impairment of financial assets (continued) All significant assets found not to be specifically impaired are then collectively assessed for any impairment that has been incurred but not yet identified. Objective evidence that financial assets (including equity securities) are impaired can include default or delinquency by a borrower, prolonged or significant decrease of fair value of an equity security, restructuring of a loan or advance by the Company on terms that the Company would not otherwise consider, indications that a borrower or issuer will enter bankruptcy, the disappearance of an active market for a security, or other observable data relating to a group of assets such as adverse changes in the payment status of borrowers or issuers in the group, or economic conditions that correlate with defaults in the group. Impairment losses on assets carried at amortised cost are measured as the difference between the carrying amount of the financial assets and the present value of estimated cash flows discounted at the assets original effective interest rate. Losses are recognised in profit or loss and reflected in an allowance account against loans and advances. Interest on the impaired asset continues to be recognised through the unwinding of the discount. When a subsequent event causes the amount of impairment loss to decrease, the impairment loss is reversed through profit or loss. At each reporting date the Company assesses whether there is objective evidence that an available-for-sale financial asset is impaired, including in the case of equity investments classified as available for sale, a significant or prolonged decline in the fair value of the security below its cost. If any such evidence exists for available-for-sale financial assets, the cumulative loss measured as the difference between the acquisition cost and current fair value, less any impairment loss on the financial asset previously recognised in the statement of other comprehensive income is removed from equity and recognised in profit or loss. Impairment losses on equity instruments recognised in profit or loss are not subsequently reversed. The impairment loss is reversed through profit and loss, if in a subsequent period the fair value of a debt instrument classified as available for sale increases and the increase can be objectively related to an event occurring after the impairment loss was recognised in profit or loss. Debt securities Debt securities are classified as held to maturity, available for sale financial asset or financial asset at fair value through profit and loss, depending on the purpose for which the debt security was acquired. Loans and receivables Loans based on life policy surrender values and deposits with banks are classified as loans and receivables and are carried at amortised cost less impairment losses. Equity securities Equity securities are classified as available for sale financial asset and carried at fair value, unless there is no reliable measure of the fair value, in which case equity securities are stated at cost, less impairment. Investments in investment funds Investments in open and close ended funds are classified as financial assets available for sale or at fair value through profit or loss and are carried at current fair value. Investments held on account and at risk of life assurance policyholders Investments held on account and at risk of life assurance policyholders are classified as financial assets available for sale and comprise policyholders investments linked to investments in funds ( unit-linked ). 15

1.3. Significant accounting policies (continued) (c) Financial instruments (continued) Trade and other receivables Trade and other receivables are stated at their cost less impairment losses (refer to accounting policy Impairment of financial assets in this note above). Trade and other payables Trade and other payables are initially recognised at fair value and then subsequently measured at amortised cost. Offsetting of financial instruments Financial assets and liabilities are offset and the net amount reported in the statement of financial position when there is a legally enforceable right to offset the recognised amounts and there is an intention to settle on a net basis, or realise the asset and settle the liability simultaneously. Income and expenses are presented on a net basis only when permitted by the accounting standards, or for gains and losses arising from a group of similar transactions. (d) Leased assets Leases in terms of which the Company assumes substantially all the risks and rewards of ownership are classified as finance leases. The Company does not have such leases at the reporting date. Other leases are operating leases (where the Company is the lessee) where leased assets are not recognised in the Company s statement of financial position. The accounting policy for recognition of lease costs is described in the accounting policy 1.3 (n) under Operating lease expenses. (e) Cash and cash equivalents For the purpose of the statement of financial position and cash flow statement, cash and cash equivalents comprise cash in hand, deposits held at call with banks or with original maturities of three months or less. (f) Employee benefits Pension obligations and post-employment benefits The Company pays contributions to insurance plans on a mandatory, contractual basis. The Company has no further payment obligations once the contributions have been paid. The contributions are recognised as employee benefit expense when they are due. Short-term employee benefits The Company recognises a provision for bonuses where contractually obliged or where there is a past practice that has created a constructive obligation. In addition, the Company recognises liabilities for accumulated compensated absences based on unused vacation days at the reporting date. (g) Income tax expense Income tax expense comprises current and deferred tax. Income tax expense is recognised in the profit or loss except to the extent that it relates to items recognised directly in equity, in which case it is recognised in other comprehensive income. Current tax is the expected tax payable on the taxable income for the year, using tax rates enacted or substantively enacted at the reporting date, and any adjustment to tax payable in respect of previous years. Deferred tax is recognised using the balance sheet method, providing for temporary differences between the carrying amounts of assets and liabilities for financial reporting purposes and the amounts used for taxation purposes. Deferred tax is measured at the tax rates that are expected to be applied to the temporary differences when they reverse, based on laws that have been enacted or substantively enacted by the reporting date. 16

1.3. Significant accounting policies (continued) (g) Income tax expense (continued) A deferred tax asset is recognised to the extent that it is probable that future taxable profits will be available against which temporary difference can be utilised. Deferred tax assets are reviewed at each reporting date and are reduced to the extent that it is no longer probable that the related tax benefit will be realised. Deferred tax assets and liabilities are not discounted and are classified as non-current assets and non-current liabilities. (h) Provisions for liabilities and charges A provision is recognised if, as a result of a past event, the Company has a present legal or constructive obligation that can be estimated reliably, and it is probable that an outflow of economic benefits will be required to settle the obligation. Provisions are determined by discounting the expected future cash flows at a pre-tax rate that reflects current market assessments of the time value of money and the risks specific to the liability. (i) Discretionary bonus Policyholders or beneficiaries of endowment policies (MO, MO-1, MO-3, MO-4, MOD, MOK, MODOS, MOR2011, MOPO2011, UNILIFE, MOPO, ST, PSDZ, PSDM, TB, TB20, TB2011, MOR, MODOR and MODOB) are entitled to a discretionary share in the profits of the Company realised through the management of life assurance funds. Such entitlements are presented within life assurance provisions. (j) Share capital Ordinary share capital Ordinary share capital represents the nominal value of paid-in ordinary shares classified as equity and is denominated in HRK. Dividend Dividends on ordinary share capital are recognised as a liability in the period in which they are declared. Statutory reserve The statutory reserve represents accumulated appropriations from retained earnings in accordance with the Insurance Law effective until 31 December 2005, which required a minimum of one third of the Company s net profit to be transferred to a non-distributable statutory reserve until the reserve reached half of the average of earned premium of the preceding two years. Those requirements no longer exist in the revised Insurance Law, effective from 1 January 2006. However, as required by the Companies Act, a Company is required to appropriate 5% of its net annual profit into statutory reserves until they, together with capital reserves, reach 5% of issued share capital. Statutory and capital reserves formed under the Companies Act can be used for covering prior period losses up to 5%, if they are not covered by profit in the current period or if other reserves are not available. Other reserves Other reserves are formed and used by the decision of the General Shareholder Assembly and can be used for increase of share capital, payment of dividends, covering of losses or for other purposes. Fair value reserve The fair value reserve represents unrealised net gains and losses arising from a change in the fair value of available-for-sale financial assets, net of related deferred tax. Retained earnings Any profit for the year retained after appropriations is transferred to reserves based on shareholders decision or left in retained earnings. Retained earnings are available for distribution to shareholders. 17

1.3. Significant accounting policies (continued) (k) Impairment The carrying amounts of the Company s assets, other than deferred acquisition costs (refer to accounting policy 1.3 (b)), financial assets (refer to accounting policy 1.3 (c)) and deferred tax assets (refer to accounting policy 1.3 (g)), are reviewed at reporting date to determine whether there is any indication of impairment. If any such indication exists, the asset s recoverable amount is estimated. For assets that have an indefinite useful life (at the reporting date the Company did not have such assets) and intangible assets that are not yet available for use, the recoverable amount is estimated at each reporting date. An impairment loss is recognised if the carrying amount of an asset or its cash-generating unit exceeds its recoverable amount. A cash-generating unit is the smallest identifiable asset that generates cash flows that are largely independent from other assets and groups. Impairment losses are recognised in profit or loss. Impairment losses recognised in respect of cash-generating units are allocated to reduce the carrying amount of the assets in the unit (group of units) on a pro-rata basis. The recoverable amount of an asset or cash-generating unit is the greater of its value in use and its fair value less costs to sell. In assessing value in use, the estimated future cash flows are discounted to their present value using a pre-tax discount rate that reflects current market assessments of the time value of money and the risks specific to the asset. Impairment losses recognised in prior periods are assessed at each reporting date for any indications that the loss has decreased or no longer exists. An impairment loss is reversed if there has been a change in the estimates used to determine the recoverable amount. An impairment loss is reversed only to the extent that the asset s carrying amount does not exceed the carrying amount that would have been determined, net of depreciation or amortisation, if no impairment loss had been recognised. (l) Segment reporting A segment is a distinguishable component of the Company that is engaged either in providing related products or services (business segment), or in providing products or services within a particular economic environment (geographical segment), which is subject to risks and rewards that are different from those of other segments. The Company s primary format for segment reporting is based on business segments, which include life assurance and non-life insurance segments. Allocation of costs between the life assurance and non-life insurance segments Investment income, realised and unrealised gains and losses, expenses and charges representing shareholders and non-life business funds, are attributed to the non-life business segment based on the average ratio of the underlying funds. Investment income, realised and unrealised gains and losses, expenses and charges arising on life assurance business are directly included in the life assurance business segment. During the year direct administration costs are directly charged to the life or non-life segments. For administrative expenses that cannot be directly allocated, a key is used to allocate the expense between the life and non-life segments. Commissions are recorded separately in the life and non-life accounts. A significant part of personnel expenses is directly allocated to the life and non-life technical accounts. Where personnel expenses cannot be directly allocated, an allocation is made based on the percentage of hours spent directly on life and non-life insurance business. Other acquisition costs are allocated directly to the non-life and life segments, or are allocated based on the ratio as written premiums. Allocation of assets and equity For allocation of equipment and intangible assets a key is used to allocate them between the life and non-life segment. Financial investments are allocated according to source of funds. Equity is allocated according to minimal regulatory capital requirements. Fair value reserves, other reserves and retained earnings are separated on the basis of actual result of the related segment. 18

1.3. Significant accounting policies (continued) (m) Revenue The accounting policy in relation to revenue recognition from insurance contracts is disclosed in Note 1.3 (p). Investment income Interest income is recognised in profit or loss for all interest-bearing financial instruments measured at amortised cost and for debt securities classified as available for sale, using the effective interest method, i.e. the intrest rate that discounts expected future cash flows to the net present value over the period of the related contract or currently effective variable interest rate. Interest income from monetary assets at fair value through profit or loss, is recognised as intrest income at the coupon intrest rate. Financial income also includes net positive foreign exchange differences resulted from translating monetary assets and liabilities using the exchange rate at the reporting date, dividends, net gains from change in fair value of financial assets classified as at fair value through profit or loss and realised net gains at derecognition of available for sale financial assets. Dividend income is recognised in profit or loss on the date that the dividend is declared. The accounting policy related to recognising finance income is described in Note 1.3 (c), in section Gains and losses. Fee and commission income Commissions received or receivable which do not require the Company to render further service are recognised as revenue by the Company on the effective commencement or renewal dates of the related policies. Fee and commission income includes reinsurance commission. (n) Expenses Operating expenses Operating expenses consist of policy acquisition costs, administration costs and other operating expenses. Acquisition costs Acquisition costs comprise direct costs arising from the conclusion of insurance contracts such as commission and other direct cost incurred at the conclusion of insurance contracts. Non-life commission expenses are recognised on an accruals basis, while life commission expenses are recognised on a cash basis consistent with the related revenue recognition criteria. The accounting policy of the Company relating to deferred acquisition costs is disclosed in accounting policy 1.3 (b). Administrative expenses Administration costs include personnel expenses, depreciation of equipment and amortisation of other intangible assets, energy costs and other costs. Other costs consist mainly of costs of premium collection, policy termination costs, portfolio management costs and administration costs of reinsurance. Operating lease payments Payments made under operating leases are recognised in profit or loss on a straight-line basis over the term of the lease. 19

1.3. Significant accounting policies (continued) (n) Expenses (continued) Investment expenses Financial expenses include interest expenses recognised using the effective intrest rate method and the net negative foreign exchange differences resulting from translating monetary assets and liabilities using the exchange rate at the reporting date. Financial expense also include net losses from changes in fair value of financial assets at fair value through profit or loss and net realised losses on derecognition of financial assets available for sale. The accounting policies in relation to financial expense recognition are disclosed in note 1.3 (c) in section Gains and losses. (o) Classification of contracts Contracts under which the Company accepts significant insurance risk from another party (the policyholder) by agreeing to compensate the policyholder or other beneficiary if a specified uncertain future event (the insured event) adversely affects the policyholder or other beneficiary are classified as insurance contracts. Such contracts may also transfer financial risk. As a general guideline, the Company defines as significant insurance risk the possibility of having to pay benefits on the occurrence of an insured event that are at least 5% more than the benefits payable if the insured event did not occur. Insurance risk is risk other than financial risk. Financial risk is the risk of a possible future change in one or more of a specified interest rate, security price, commodity price, foreign exchange rate, index of prices or rates, a credit rating or credit index or other variable, provided in the case of a non-financial variable that the variable is not specific to a party to the contract. Insurance contracts may also transfer some financial risk. Contracts under which the transfer of insurance risk to the company from the policyholder is not significant are classified as investment contracts. At the balance sheet date the Company did not have any investment contracts. Contracts with discretionary participation features Both insurance and investment contracts may contain discretionary participation features. A contract with a discretionary participation feature is a contractual right held by a policyholder to receive as a supplement to guaranteed minimum payments, additional payments that are likely to be a portion of the total contractual payments, and whose amount or timing is contractually at the discretion of the issuer and that are contractually based on: the performance of a specified pool of contracts or a specified type of contract; or realised and/or unrealised investment returns on a specified pool of assets held by the issuer; or the profit or loss of the insurance company. The discretionary element of those contracts is accounted for as a liability within life assurance provisions and includes amounts already allocated to individual contracts, as well as the amount not allocated at the reporting date. At the reporting date the Company had overall HRK 14,933 thousand of discretionary participation features (2010: HRK 13,493 thousand) recognised in liabilities. During 2011, the Company allocated HRK 1,440 thousand of discretionary participation features (2010: HRK 819 thousand) to individual policyholders. (p) Premiums Non-life business written premiums comprise the premiums on contracts entered into during the accounting period up to one year, irrespective of whether they relate in whole or in part to a later accounting period. Premiums include commissions payable to intermediaries and agents and exclude taxes based on premiums. Premiums written include adjustments to premiums written in prior accounting periods. Premiums written include adjustments to reflect write-offs of amounts due from policyholders and the movement in impairment allowances for premiums due from policyholders. The Company commenced forced collection for receivables due from non-life assurance policyholders mainly 90 days from the maturity of overall premium receivable. Unpaid premiums from life assurance policyholders overdue more than 90 days which do not satisfy the criteria for capitalisation, are cancelled. During the both mentioned periods, the Company undertakes all available means to collect the respective amounts. 20

1.3. Significant accounting policies (continued) (p) Premiums (continued) The earned portion of premiums received is recognised as revenue. Premiums are earned from the date of attachment of risk, over the indemnity period, based on the pattern of risks underwritten. Outward reinsurance premiums are recognised as an expense in accordance with the pattern of reinsurance service received in the same accounting period as the premiums for the related direct insurance business. In accordance with the exemption afforded by IFRS 4, and in line with the prevailing market practice, premiums in respect of life assurance business continue to be accounted for on a cash receipts basis. (q) Provision for unearned premiums Provision for unearned premiums has been computed by the Company s actuary, having due regard to principles laid down in the regulation for the calculation of the unearned premium provision issued by HANFA. The provision for unearned premiums comprises the proportion of gross premiums written which relates to insurance coverage for the insurance period after the accounting period for which the provision is calculated and is computed using the pro-rata temporis method, adjusted if necessary to reflect any variation in the incidence of risk during the period covered by the contract. The provision for unearned premiums in respect of life assurance is included within the life assurance provision. The reinsurance share in unearned premium provision is calculated according to reinsurance contracts. (r) Unexpired risk provision Provision is made for unexpired risks arising from non-life business where the expected value of claims and expenses (including deferred acquisition costs and administrative expenses likely to arise after the end of the financial year) attributable to the unexpired periods of policies in force at the reporting date exceeds the unearned premiums provision in relation to such policies after the deduction of any deferred acquisition costs. The provision for unexpired risks is calculated separately by reference to classes of business which are managed together, before taking into account relevant investment returns. The management considered unexpired risks at the reporting date and concluded that recognition of provisions for unexpired risks is not required. (s) Non-life insurance provisions The provision represents the estimated ultimate cost of settling all claims including direct and indirect settlement costs, arising from events that occurred up to the reporting date. This provision includes provisions for notified outstanding claims, provisions for incurred but not reported claims and provisions for handling costs. (t) Life assurance provisions The life assurance provision has been computed by the Company s actuary, having due regard to principles laid down in the regulation for the calculation of the mathematical provision issued by HANFA. The life assurance provision has been computed on an in-force premium basis, applying a Zillmer type valuation method, and taking into account actual acquisition, collection and administrative costs as well as all guaranteed benefits and bonuses already declared and proposed. The calculation is performed using the prospective net method. Zillmer factors range from 0% to 3.5% of total policy premiums dependent upon the life assurance business tariff. The applied Zillmer rate is within the limits prescribed by HANFA. The provision is initially measured using the assumptions used for calculating the corresponding premiums and remain unchanged except where liability inadequacy occurs, or if otherwise prescribed by the Croatian Financial Service Supervisory Agency (HANFA). A liability adequacy test (LAT) is performed at each reporting date by the Company s actuaries using current estimates of future cash flows under its insurance contracts (refer to accounting policy 1.3 (w)). If those estimates show that the carrying amount of the provision is insufficient in the light of the estimated future cash flows, the difference is recognised in profit or loss with corresponding increase to the life assurance provision. 21