World s Best Bank. HSBC Holdings plc Bank of America Merrill Lynch 22 nd Annual Financials CEO conference

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World s Best Bank HSBC Holdings plc Bank of America Merrill Lynch 22 nd Annual Financials CEO conference Iain J Mackay, Group Finance Director 26 th September 2017

HSBC is a leading universal and global bank Our global footprint Priority Network Rep office 67 markets 90% Our network covers countries accounting for more than 90% of global GDP, trade and capital flows > 49% Our international network supports more than 49% of our client revenue 4Interconnected global businesses share balance sheets and liquidity in addition to strong commercial links 1. Metrics relate to and are on an adjusted basis unless otherwise stated, totals provided are for the Group and include Corporate Centre. Details of reported results and a reconciliation of reported to adjusted results are included in the Appendix. 2. Amounts are non-additive across regions due to intra-hsbc items 2

HSBC is a leading universal and global bank Diversified global businesses and regions 1 performance by global business, $bn performance by region 2, $bn RBWM CMB GB&M GPB Europe Asia MENA NAM LAM Adjusted revenue 10.0 6.4 7.8 0.8 $26.1bn Adjusted revenue 8.9 12.9 $26.1bn Reported RWAs 117 289 306 16 $876bn Reported RWAs 312 347 $876bn Adjusted PBT 3.4 3.4 3.4 0.1 $12.0bn Adjusted PBT 1.8 8.1 $12.0bn Customer advances 324 305 244 39 $920bn Customer advances 365 401 $920bn Customer deposits 620 342 267 68 $1,312bn Customer deposits 479 636 $1,312bn Transaction banking revenue, $bn Revenue synergies, $bn 7.0 7.5 5.0 5.9 1H16 1H16 1. Metrics relate to and are on an adjusted basis unless otherwise stated, totals provided are for the Group and include Corporate Centre. Details of reported results and a reconciliation of reported to adjusted results are included in the Appendix. 2. Amounts are non-additive across regions due to intra-hsbc items 3

Low volatility GB&M business Quarterly GB&M revenue 1 c.30% Revenue Equities M&A Rates & Credit ECM Principal Investments Other Revenue c.70% Revenue FX Lending DCM Global Liquidity & Cash Management Global Trade & Receivables Finance Securities Services 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 2015 2016 1Q 2017 2Q Total GB&M revenue quarterly average Stable GB&M revenue quarterly average Event driven & cyclical, including Credit and Funding Valuation adjustments Stable & recurring Total Revenue excluding Credit and Funding Valuation adjustments 1. GB&M Adjusted Revenue, translated at 2Q17 FX rates, post-corporate Centre re-segmentation; Source: HSBC Management View of Adjusted Revenue as reported in the Annual and Interim Report and Accounts between 2014 and 4

Conservative approach to risk We operate deposit surpluses in all businesses and regions Long track record of disciplined credit risk management Strong capital and leverage position Customer advances Customer deposits x% A/D ratio By global business, $bn: Reported LICs, $bn CET1 ratio, % 52% 89% 91% 57% 620 324 305 342 244 267 39 68 920 70% 1,312 26.5 14.0 12.1 HSBC Finance Corporation ($bn) Rest of HSBC ($bn) 8.3 5.8 3.9 3.7 3.4 11.6 11.9 >300bps increase to CET1 12.1 13.6 14.7 RBWM CMB GB&M GPB Group 2009 2010 2011 2012 2013 2014 2015 2016 1H15 2H15 1H16 2H16 By region, $bn: LICs as proportion of gross customer advances Leverage ratio, % 76% 63% 82% 76% 88% 636 479 365 401 106 140 28 35 20 23 Basis points 60 45 30 15 Included oil and gasrelated charges 4.9 5.0 5.1 5.4 5.7 Europe Asia MENA North America Latin America 0 2Q15 4Q15 2Q16 4Q16 2Q17 1H15 2H15 1H16 2H16 5

Consistent earnings and a stable dividend Consistency of profitability, 2007 to 2016 Consistency of dividends, 2007 to 2016 65% 80% 43% HSBC also completed $3.5bn of share buybacks between August 2016 and April 2017, and is in the process of executing a further buyback of up to $2bn, which is expected to be completed in the second half of 2017 28% 38% 32% HSBC North American peers European peers HSBC North American peers European peers Source: Individual company reports 1. Consistency defined as 1-10yr standard deviation / 10yr average, with a floor of zero. Profitability = reported PBT. Dividends = aggregate dividends declared. North American peers: Bank of America, Citi, JPM, RBC, Wells Fargo. European peers: Barclays, BNP, CS, Deutsche, Lloyds, Santander, Soc Gen, Standard Chartered, UBS, Unicredit 6

Good progress on key strategic actions RWA reduction target achieved Cost discipline Group Reported RWAs, $bn Group Operating Expenses, $bn -27% -2% 1,193 14.9 14.6 876 1H15 1H15 GB&M RWAs 377 306 FTE 240k 233k US CML 1 Loans & Advances 23 1.6 CER 57% 56% Achieved 100% of target $290bn RWA reduction target while growing in target areas Further reductions planned in GB&M over the medium term (c$20bn) RWA discipline an ongoing management focus Annualised run-rate savings of $4.7bn since start of the cost-to-achieve programme On-track to deliver c$6.0bn run rate cost savings by end of 2017; 2H17 cost-to-achieve spend to be c$1.0bn Positive adjusted jaws of +0.5% at 1. US Consumer and Mortgage Lending portfolio 7

Momentum in loan and revenue growth Strong lending growth ($bn) and improved revenue performance ($bn) 876 5% 920 25.2 +3% 26.1 0.9 1.9 837 899 25.1 7% 7% 23.4 1H16 1H16 Total on a constant currency basis Balances excl. red-inked and US CML balances 1 Corporate Centre RBWM, CMB, GB&M & GPB 1. Balances exclude red-inked balances in Europe and US Consumer and Mortgage Lending (US CML) portfolio balances (1H16: red-inked balance of $27bn and US CML $12bn; : red-inked balance of $20bn) 8

Continued cost discipline will help drive positive Jaws Inflation Investment Cost savings Deliver circa $6bn of run-rate efficiency savings by the end of 2017; more than the $4.5bn to $5bn we promised in June 2015 1 On track to achieve positive Jaws in 2017 Transforming the Group s ability to deliver yearon-year cost productivity Disciplined approach provides strategic flexibility 2017 2018 Maintain positive Jaws 1. We have also increased our planned CTA investment from $4.0bn - $4.5bn to c$6.6bn 9

Conclusion Group financial targets Medium term prospects remain promising ROE >10% Despite geopolitical risks, medium term prospects remain promising Costs Positive jaws (adjusted) Delivered organic growth in ; 3% revenue growth and 7% or $62bn loan growth (excluding CML run-off and red-inked balances) compared with 1H16 Dividend and capital Sustain dividend through long-term earnings capacity of the businesses 1 Share buy-backs as and when appropriate, subject to the execution of targeted capital actions and regulatory approval Will achieve c$6bn cost savings target following substantial investment across our business (c$6bn cost to achieve investment programme concludes at the end of 2017) 2 Positive jaws in 2016 and 2017 Strong capital generation, well funded, and well diversified balance sheet; Financial targets unchanged 1. Dividend per ordinary share 2. As updated at 2016 Annual Results 10

Appendix 11

Appendix Key financial metrics Key financial metrics 1H16 Return on average ordinary shareholders equity 1 Return on average tangible equity 1 Jaws (adjusted) 2, 3 Dividends per ordinary share in respect of the period Earnings per share Common equity tier 1 ratio Leverage ratio Advances to deposits ratio Net asset value per ordinary share (NAV) Tangible net asset value per ordinary share (TNAV) 7.4% 8.8% 9.3% 9.9% (0.5)% 0.5% $0.20 $0.20 $0.32 $0.35 12.1% 14.7% 5.1% 5.7% 68.8% 70.1% $8.75 $8.30 $7.53 $7.26 Reported Income Statement, $m Adjusted Income Statement, $m 2Q17 2Q16 % 1H16 % Revenue 13,173 (1,321) (9)% 26,166 (3,304) (11)% LICs (427) 778 65% (663) 1,703 72% Costs (8,115) 2,249 22% (16,443) 2,185 12% Associates 651 (32) (5)% 1,183 (55) (4)% PBT 5,282 1,674 46% 10,243 529 5% 2Q17 2Q16 % 1H16 % Revenue 13,210 546 4% 26,053 818 3% LICs (427) 330 44% (663) 893 57% Costs (7,404) (197) (3)% (14,606) (384) (3)% Associates 651 (9) (1)% 1,183 (11) (1)% PBT 6,030 670 13% 11,967 1,316 12% 1. Annualised 2. Includes the impact of UK bank levy 3. 1H16 jaws as reported in 1H16 12

Appendix Reconciliation of Reported to Adjusted PBT Discrete quarter Half year 2Q16 2Q17 2Q16 1H16 1H16 Reported profit before tax 3,608 5,282 1,674 9,714 10,243 529 Includes: Currency translation 245 - (245) 520 - (520) Significant items: FVOD 5 Brazil disposal Disposal of membership interest in Visa Fair value gains / losses on own debt 75 - (75) 1,226 - (1,226) Trading results from disposed operations in Brazil (220) - 220 (338) - 338 Europe 584 - (584) 584 - (584) US - 166 166-312 312 DVA DVA on derivative contracts (7) (178) (171) 151 (275) (426) NQHs Fair value movements on non-qualifying hedges (164) (61) 103 (397) 30 427 Settlements and provisions in connection with legal matters (723) 322 1,045 (723) 322 1,045 Impairment of GPB Europe goodwill (800) - 800 (800) - 800 Cost-related Costs to achieve (CTA) (677) (837) (160) (1,018) (1,670) (652) UK customer redress (33) (89) (56) (33) (299) (266) Costs to establish UK ring-fenced bank (63) (93) (30) (94) (176) (82) Other Other significant items 34 22 (12) (15) 32 47 Adjusted profit before tax 5,360 6,030 670 10,651 11,967 1,316 13

Appendix Important notice and forward-looking statements Important notice The information set out in this presentation and subsequent discussion does not constitute a public offer for the purposes of any applicable law or an offer to sell or solicitation of any offer to purchase any securities or other financial instruments or any recommendation in respect of such securities or instruments. The information contained in this presentation and subsequent discussion, which does not purport to be comprehensive nor render any form of financial or other advice, has been provided by HSBC [and has not been independently verified by any person]. No responsibility, liability or obligation (whether in tort, contract or otherwise) is accepted by HSBC, any of its affiliates or any of its or their officers, employees, agents or advisers (each an Identified Person ) as to or in relation to this presentation and any subsequent discussions (including the accuracy, completeness or sufficiency thereof) or any other written or oral information made available or any errors contained therein or omissions therefrom, and any such liability is expressly disclaimed. No representations or warranties, express or implied, are given by any Identified Person as to, and no reliance should be placed on the accuracy or completeness of any information contained in this Presentation, any other written or oral information provided in connection therewith or any data which such information generates. No Identified Person undertakes, or is under any obligation, to provide the recipient with access to any additional information, to update, revise or supplement this Presentation or any additional information or to remedy any inaccuracies in or omissions from this Presentation.. 14

Appendix Important notice and forward-looking statements Forward looking statements Past performance of HSBC cannot be relied on as a guide to future performance. This presentation and subsequent discussion may contain projections, estimates, forecasts, targets, opinions, prospects, results, returns and forward-looking statements with respect to the financial condition, results of operations, capital position and business of the Group (together, forward-looking statements ). Any such forward-looking statements are not a reliable indicator of future performance, as they may involve significant assumptions and subjective judgements which may or may not prove to be correct and there can be no assurance that any of the matters set out in forward-looking statements are attainable, will actually occur or will be realised or are complete or accurate. Forward-looking statements are statements about the future and are inherently uncertain and generally based on stated or implied assumptions. The assumptions may prove to be incorrect and involve known and unknown risks, uncertainties, contingencies and other important factors, many of which are outside the control of the Group. Actual achievements, results, performance or other future events or conditions may differ materially from those stated, implied and/or reflected in any forward-looking statements due to a variety of risks, uncertainties and other factors (including without limitation those which are referable to general market conditions or regulatory changes). Any such forwardlooking statements are based on the beliefs, expectations and opinions of the Group at the date the statements are made, and the Group does not assume, and hereby disclaims, any obligation or duty to update, revise or supplement them if circumstances or management s beliefs, expectations or opinions should change. For these reasons, recipients should not place reliance on, and are cautioned about relying on, any forward-looking statements. No representations or warranties, express or implied, are given by any Identified Person as to the achievement or reasonableness of any projections, estimates, forecasts, targets, prospects or returns contained herein. Additional detailed information concerning important factors that could cause actual results to differ materially is available in our Interim Report 2017. This presentation contains non-gaap financial information. The primary non-gaap financial measure we use is adjusted performance which is computed by adjusting reported results for the period-on-period effects of foreign currency translation differences and significant items which distort period-on-period comparisons. Significant items are those items which management and investors would ordinarily identify and consider separately when assessing performance in order to better understand the underlying trends in the business. Reconciliations between non-gaap financial measurements and the most directly comparable measures under GAAP are provided in the Interim Report 2017 and the Reconciliations of Non- GAAP Financial Measures document which are both available at www.hsbc.com. This disclaimer will not exclude any liability for, or remedy in respect of, fraudulent misrepresentation. Information in this Document was prepared as of September 2017.. 15

Issued by HSBC Holdings plc Group Investor Relations 8 Canada Square London E14 5HQ United Kingdom www.hsbc.com Cover image: The Hong Kong-Zhuhai-Macau Bridge: one of the most ambitious infrastructure projects in the Pearl River. Photography: courtesy of Dragages-China Harbour-VSL JV 16