Affin Hwang Capital (AHC) Flexible Benefits. Employee Communication Session

Affin Hwang Capital (AHC) Flexible Benefits Employee Communication Session Affin Affin Hwang Hwang Investment Capital Bank Berhad I For For the the Benefit Benefit Period Period 1 January 1 January 2016 2016 to 31 to December 31 December 2016 2016

AGENDA Flexible Benefits General Rules Questions and Answers Enrolling the Benefits Claiming FSA Benefits Action Required Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 1

Optional Benefits & Flex Credits As of 1 January 2016 Affin Hwang Capital Flexible Benefits Plan Fixed Flex Credits Core Benefits Flex Credits CORE BENEFITS are the minimum benefits provided each year by Affin Hwang Capital : you do not need to select them or pay for them FLEX CREDITS allocated could be used to spend on Optional Benefits or Flexible Spending Account Optional Benefits Optional Benefits are a list of insurance benefit options which you can choose from, each year depending on your needs. Each Optional Benefit comes with a price tag expressed in flex credits Flexible Spending Account (FSA) The FSA contains balance of flex credits not used for purchase of Optional Benefits, on a reimbursement basis Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 2

Flexible Benefits (a) Core Benefits Minimum core benefits provided by the Bank: you do not need to select them or pay for them Core with No Flex and Flex (b) Flexible (Flex) Credits Flex Credits points assigned (eg. 1000 points (1 point = RM1) Usage: to spend on Opt up Benefits (to increase the Core Benefits) or to buy items in the Flexible Spending Account (FSA) (c) Flexible Spending Accounts (FSA) The FSA contains items for purchase by using the available flex credits Employee Only Selections:- Can do only once a year at the end of the same Opt year up/down for the next year usage Usage On reimbursement Alternative Medicine Group Term Life with Flex Group Personal Accident with Flex Annual Leave with Flex Employee & Dependants Hospital & Surgical with Flex (non-working spouse) Outpatient Clinical & Specialist with Flex Opt Up Benefits Term Life Opt up (with insurance price tag) Personal Accident Opt up (with insurance price tag) Annual Leave Opt up (using Flex credit) or Opt Down ( top up the Flex credit) Hospital & Surgical Opt up (having the insurance price tag) Outpatient Clinical & Specialist Opt up (since no insurance top up with fixed amount provided within the flex credits) Medical Appliances Dental Expenses Wellness & Nutrition Program Electronic Products Optical Expenses Health Screening Expenses Airfare Expenses (max RM1000) employee must travel together Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 3

How much is my FSA Credit? What s New? You are given fixed credits according to your Job Grade and Marital Status as tabulated below:- Fixed Flex Credit Coverage Tier TM (RM) SM (RM) MM (RM) EXE (RM) NE (RM) Employee Only 1,200 1,100 1,000 900 800 Employee & Family 1,500 1,400 1,300 1,200 1,100 Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 4

A Closer Look at The Benefits Employee Benefits Core & Opt-Up Options Plan CORE FLEX Group Term Life & Critical Illness (CI) 24 times basic monthly salary with 25% Accelerated Critical Illness Benefit Additional 12 times, i.e. 36 times basic monthly salary with 25% Accelerated Critical Illness Benefit Group Personal Accident Group Hospital & Surgical Note: Family coverage refers to non working spouse and children Outpatient Clinical GP & Specialist 48 times basic monthly salary Additional 12 times, i.e. 60 times basic monthly salary TM R&B 350 Per Annum Per Family RM 80,000 Surgical Limit RM31,000 R&B 400 Per Annum Per Family RM 90,000 +RM10,000 Major Medical limit Surgical Limit RM67,500 R&B 350 Per Annum Per Family RM 70,000 Surgical Limit RM40,800 R&B 250 Per Annum Per Family RM 60,000 Surgical Limit RM30,000 R&B 200 Per Annum Per Family RM 50,000 SM R&B 250 Per Annum Per Family RM 70,000 Surgical Limit RM20,000 MM R&B 200 Per Annum Per Family RM 50,000 Surgical Limit RM18,500 EXE R&B 150 Per Annum Per Family RM 45,000 Surgical Limit RM15,500 Surgical Limit RM20,000 NE R&B 120 Per Annum Per Family RM 35,000 R&B 150 Per Annum Per Family RM 45,000 Surgical Limit RM15,000 Surgical Limit RM15,800 TM RM5,000 per Employee RM2,500 per Family Up to RM7,000 per Employee RM4,000 per Family SM RM5,000 per Employee RM2,400 per Family Up to RM7,000 per Employee RM3,500 per Family MM RM4,500 per Employee RM2,000 per Family Up to RM6,000 per Employee RM3,000 per Family EXE RM3,500 per Employee RM1,700 per Family Up to RM5,000 per Employee RM2,500 per Family Annual Leave NE RM2,250 per Employee RM1,400 per Family Up to RM4,000 per Employee RM2,000 per Family Buy Leave up to 5 days Sell Leave up to 3 days Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 5

A Closer Look at The Benefits Flexible Spending Account Benefit Items Definition Taxable Alternative Medicine Medical Appliances Dental Expenses Optical Expenses Chiropractor doctor, Homeopathy doctor, or Traditional Chinese Medicine clinics who are registered with the Ministry of Health Includes Glucometers, Nebulizers and Thermometers No All types of Dental treatments for example, consultation/examination, medication, extractions/surgical of teeth, dressing, x-ray, filling (amalgam or composite), scaling and polishing of teeth, root canal Includes Prescribed Glasses, Prescribed Contact Lenses and Sunglasses Yes No No Wellness and Nutrition Includes Weight Loss program and Health Supplements includes tonics such like ginseng, bird nest, chicken essences, iron pills or vitamins, Chinese herbal. Yes Electronic Products Health Screening Expenses Airfare Expenses Refers to purchase of electronic products, i.e. mobile phones, personal computers, tablets including accessories All forms of health check ups or tests not incidental to treatment or diagnosis of an actual sickness or injury Flight Ticket (Local and Abroad up to RM1000) Open to dependents but employee would need to travel together Yes No Yes Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 6

AGENDA Flexible Spending Account General Rules Questions and Answers Enrolling the Benefits Claiming FSA Benefits Action Required Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 7

General Rules 1. Proration Rules / Definitions a. Flex credits will be allocated at the start of the benefits year. b. Flex credits will be pro-rated by calendar days for new employees joining after the commencement of the benefits year based on date join, but the FSA credits will be awarded at the confirmation date (i.e. at the end of the probation period). c. In the event of entitlement change, the allocated entitlement will be pro-rated by calendar days based on effective date. d. In the event of resignation, annual flex credits allocation will be computed based on the completed length of service in the year (pro-rated by calendar days), so be careful not to overspend early in the year if resignation is possible. Otherwise, Affin Hwang Capital will claw back the overspent amount via salary deduction. 2. Purchase of Optional Insurance a. Purchase of optional insurance plans must be made using the flex credits allocated b. No overspent / salary deduction is allowed Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 8

General Rules 3. FSA Claim Reimbursement a. Receipts for reimbursements must be original and kept by employee for future audit purposes. Credit card statement or charge slips are not acceptable except for benefits payable on installment basis. Hardcopy submission of receipts are not required. b. Reimbursement of claims occurs via payroll each month. 4. End of benefits year: Flex credits remaining at the end of the benefits year will be forfeited. 5. Annual Leave: Buying leave via the flex system will be deducted from flex credits allocation and employees have the option to buy leave via salary deduction by approaching HR for assistance. Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 9

General Rules Eligibility All regular full time employees on date of employment. Dependents, defined as: A lawful spouse below the maximum renewable age of 75; and Unmarried children over 15 days old but under 19 years or 23 if still on full time higher education and not gainfully employed. Permanent and Fixed Term Contract Employees will be provided with an FSA and Flexible benefits options. Life Events You can only select benefits during this selection period and again after the next plan year unless you have a life-event change. Example of life events are marriage status changes or child birth. Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 10

Important Note Kindly do note: 1. For Buy Leave enrolment via the system will be deducted from flex credit points. For deduction from payroll, please approach your HR for assistance. 2. For any opt-up on Outpatient entitlement, deduction from flex credits will only be updated after enrolment closes. 3. Claims submission are only eligible for consultation / treatment / purchases incurred on and after 1 st January 2016. Important Note Once optional/opt-up benefits are confirmed, it cannot be reversed and you can only make changes during next benefits year enrolment period. Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 11

Questions and Answers Online Portal Q. I am unable to login in as I am stuck at the verification page. Please advice. A. Please email your Employee ID to the dedicated email address, my.affinhwang@aon.com, and we will reset your account accordingly. Once reset, we will email your new password for login. Q. How do I reselect my option when I have confirmed my selections? A. We regret to inform once you click confirmed, you will not be able to reselect your options. The next selection will open during next year s benefit period. [Do note that selection period, options on core benefits, will only start 1 st Jan 2016] Q. My dependent s details are wrong (or not updated), how do I get it rectified? A. Please contact your Affin Hwang Capital HR team and advise them of the change. They will need your name, date of birth, gender, national ID and may require further information such as a marriage or birth certificate. Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 13

Questions and Answers Q. What is the proper procedure to notify Affin Hwang Capital of my new dependents? A. Please advise your HR Department of any changes in dependent status. Inclusion of new dependents under optional plans is allowed for medical benefits only. Q. What happens if I do not make election during the enrolment period? A. You will remain covered under Core Benefits for the rest of the plan year and will not be able to re-select your benefits until the selection period for the next plan year or when you have a life - event change such as marriage or birth of your child. Q. Can I top up the balance if I exceed my FSA entitlement limit? R. We regret that you are unable to top up the balance that exceeds your FSA Credits. Hence, we would recommend that you do some planning before doing your selections. Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 14

Questions and Answers Flexible Benefits Q. What if I have a claim that exceeds my FSA balance? A. You can make a partial claim up to the maximum FSA balance. Q. I just joined Affin Hwang Capital recently, when would I be entitled to the AHC Flex Plan? A. Flex credits will be awarded to new employees from the date of hire. Flex credits will be prorated by calendar days based on date of hire. Q. If I resign from Affin Hwang Capital in the middle of the flex year, how would my flex credits be? A. Your actual flex credits allocation will be computed and pro-rated based on the completed length of service in the year (pro-rated by calendar days). Affin Hwang Capital will ask you to pay back overspent credit if any. Any unused flex credits remained on the last day of employment will be forfeited. Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 15

Questions and Answers Claims Q. Could you advise how can I claim for the list of benefit items in the FSA? A. You may submit the claims through the Flexible Spending Account portal. Q. I want to know of the status of my submitted claims? A. You can check through the online portal under Claims Summary page for any updates. If you have any complication, you may send an email to my.affinhwang@aon.com and we will respond to your enquiries within 5 working days. Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 16

Questions and Answers Q. If I have opted for additional Life/Critical Illness coverage, when will my selected optional Life/Critical Illness insurance benefits take effect? A. The Life benefit coverage will take effect immediately provided that the total sum insured after the upgrade does not exceed the Free Cover Limit. However, if the Total Sum Insured exceeds the Free Cover Limit, then the exceeding amount is pending acceptance until completion of medical underwriting and insurer s acceptance of the optional coverage. Q. What if insurer does not accept my Life/Critical Illness optional benefits, what would happen? Can I re-select? A. If insurer does not accept your selected optional benefits, you will still be covered for the core benefits. Re-selection of optional insurance benefits is not allowed. The annual insurance cost originally held up from your FSA credits when you selected the optional benefits will be returned to your FSA account. Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 17

Questions and Answers Q. What happen if there s adjustment to my salary, will it impact my sum assured? A. Revision of salary will impact only the Core coverage. The Optional coverage will be based on the salary at the inception of the Benefit Year. Q. How do I know whether I have been accepted for the optional coverage that exceeds the Free Cover Limit? A. Once the insurer have confirm acceptance, a Letter of Acceptance will be provided to your HR. Your HR will inform you accordingly. Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 18

Questions and Answers Q. Can I select the optional medical insurance benefits just for myself and not for my insured dependants? A. Optional medical benefits if selected is on "one-in- all- in" basis i.e. employee and all insured dependents must enroll the same optional medical benefits together. Q. Is there any EOI (evidence of insurability) / underwriting requirement for optional medical insurance benefits? A. EOI/underwriting are NOT required for optional medical insurance benefits. However, please refer to policy terms and conditions for details of coverage. Q. In the event of death, how does Affin Hwang Capital know who is my beneficiary(ies)? A. It is therefore important for you to complete the Beneficiary Form that is uploaded in the portal. Kindly download the form and send the completed form to HR for safekeeping.. Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 19

Questions and Answers Dedicated email address: my.affinhwang@aon.com All enquiries will be attended to within 5 working days Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 20

Enrolling the Benefits Benefits Selection Workflow Step 1 Employee login via AHCFlex.tbs.aon.com Step 2 Proceed to do the enrolment for benefits selection Step 3 Step 1 : Verify Information of Employee & Dependants Step 4 Step 2 : Choose benefits for optional plans (if any) Step 5 Step 3 : Confirm choices on selection** Step 6 Deduction (top-up) will be made via Flex Dollars allocated ** Once confirmed, no further changes will be allowed, until the following benefits period Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 22

Enrolling the Benefits Employee Login Proceed to login with your login details Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 23

Enrolling the Benefits Employee Login 1. Answer any FIVE (5) Questions for security purposes 2. Change to a new password Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 24

Enrolling the Benefits Click here to proceed to enrolment page AHC Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 25

Enrolling the Benefits AffinHwang.my@aon.com Click here to proceed to enrolment page Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 26

Enrolling the Benefits Verify Information Click here to proceed for enrolment Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 27

Enrolling the Benefits Choosing Benefits Select each benefits to view the options available & the pricing for each options Click Finished once done 1. View the options for the benefit selected 2. Select the option preferred Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 28

Enrolling the Benefits Choosing Benefits Select each benefits to view the options available & the pricing for each options 1. View the options for the benefit selected 2. Select the option preferred Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 29

Enrolling the Benefits Choosing Benefits For Outpatient Benefits 1. View the options available - limit in increment of 200 / 500 depending on job grade 2. Select the option preferred Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 30

Enrolling the Benefits Choosing Benefits Upon selecting, names of dependents would appear for confirmation Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 31

Enrolling the Benefits Choosing Benefits Annual Leave Buy and Sell Leave Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 32

Enrolling the Benefits Choosing Benefits Click Finished once done, i.e. selecting all the available opt-up benefits Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 33

Enrolling the Benefits Confirm Benefits Choices Click to confirm choices Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 34

Enrolling the Benefits Confirm Benefits Choices Click to agree that you have reviewed and confirmed your benefits choices to finalise the enrolment Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 35

Enrolling the Benefits Confirm Benefits Choices You have successfully submitted your benefits choices Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 36

Claiming FSA Benefits Claim Reimbursement Workflow Step 1 Employee login via AHCFlex.tbs.aon.com Step 2 Submit Flex claims via web portal Step 3 Aon will process your claim upon receipt of claim submission and supporting documents** Step 4 Reimbursement will be made via submission of monthly Payroll file to AHC ** Employee would be able to check claims status through the Portal Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 38

Claiming FSA Benefits Claims Reimbursement Timeline Online Claim Submission via Aon Portal Before 10 th day of the month Claim Payment Date Via submission of payroll file to Affin Hwang Capital on 22 nd of the same month Online-submission by employees must be done by 10 th day of the month before end of business (EOB). Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 39

Claiming FSA Benefits Click to proceed for Claim Submission Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 40

Claiming FSA Benefits STEP 1 Claim Details Select 1) Claim category 2) Claimant name self or dependent STEP 2 Clinic/Place Details Specify the clinic, i.e. Klinik K & P ; or Specify the place of purchase i.e. Kedai Cermin Mata ABC Sdn Bhd Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 41

Claiming FSA Benefits STEP 3 Specify 1) Date of visit / date of purchase 2) Receipt number 3) Receipt currency 4) Receipt amount Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 42

Claiming FSA Benefits STEP 4 Click here to attach the original receipt Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 43

Claiming FSA Benefits STEP 5 1) Check the box (if receipt subject to GST) 2) Specify (if receipt subject to GST) a) Amount exclude GST b) GST Amount Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 44

Claiming FSA Benefits STEP 6 Compulsory To Specify (for Custom declaration by Finance) 1. Clinic/Place of purchase Company Registration Number 2. Clinic/Place of purchase GST Registration Number Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 45

Claiming FSA Benefits STEP 7 Click to complete the claim submission Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 46

Important Note Kindly do note: 1. For outpatient claims submission, the system is now reflecting total limit for both employee and family. It is being upgraded to reflect on entitlement by employee and family. You may check on your balance in the system for updates. Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 47

Action Required Here is what you need to do next: 1. Familiarize yourself with the 2016 Flexible Benefits plan. 2. Visit the Internet site: AHCFlex.tbs.aon.com to make election during the enrollment period from 08:00 12 January 2016 to 23:59 24 January 2016 3. If you are unable to access the site during the enrollment period, please email to my.affinhwang@aon.com 4. Submission of claims starts from 1 February 2016 Important Note Once optional/opt-up benefits are confirmed, it cannot be reversed and you can only make changes during next benefits year enrolment period. Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 49

Thank You! The slides are for reference and meant as guides only. Affin Hwang Capital reserves the right to make changes to the insurance covers from time to time without prior notification/ approval from the employees. Insurance covers are subject to the insurer s acceptance as per the policy terms, conditions and exclusions. Disclaimer : The information provided on tax requirements is not binding and based on external source. Aon would strongly recommend Affin Hwang Capital to consult with your legal/tax counsel as Aon is not authorized to provide any legal /tax advice. Affin Hwang Capital For the Benefit Period 1 January 2016 to 31 December 2016 50