C O M M E R C I A L L I N E S U N D E R W R I T I N G G U I D E C A B R I L L O P R O G R A M S

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C O M M E R C I A L L I N E S U N D E R W R I T I N G G U I D E C A B R I L L O P R O G R A M S Contact: Gaby Martinez Cabrillo Pacific Insurance Services, LLC Tel: 1-800-681-2045 Ext 202 gmartinez@cabrillopac.com Claims Fax: 831-637-1406

Commercial Lines Underwriting Guide Rev. 11//2015 Table of Contents PART 1: UNDERWRITING GUIDELINES AND ELIGIBILITY REQUIREMENTS... 2 PART 2: INELIGIBLE OCCUPANCIES... 10 PART 3: GENERAL UNDERWRITING CRITERIA... 11 PART 4: DIRECT BILL PAYMENT PLANS... 14 PART 5: OPTIONAL COVERAGES... 16 i

PART 1: Underwriting Guidelines and Eligibility Requirements Building Owner Lessors Risk Mercantile Buildings, Shopping Centers, Office Buildings, Light Industrial Buildings, Business Parks, Warehouses 1. Buildings rented or leased to others for occupancy of office, mercantile or commercial use (not for habitation) are eligible for this coverage. Acceptable occupancies must conform to the line guide. Building owners may occupy an insignificant portion of the risk and still be eligible for this coverage; however, the premises liability will be rated separately and the operations liability of the owner will be excluded. 2. Any building with mixed occupancy i.e.: mercantile/apartment must be less than 25 years in age and all major building systems such as plumbing, heating, electrical and roofing must be in good working order. Mixed occupancy is rated using the CPP program rates for the occupancy. Occupancies less than 25% of the total may be rated using the rate for the primary occupancy. 3. Multiple-story buildings equipped with railings may not exceed openings of 6 inches. 4. Buildings may not be used as seasonal facilities 5. Buildings may not be vacant 2

MERCANTILE BUILDINGS ELIGIBILITY Size: Stories: Age: Territory: Other Ineligible risks: up to $10 million per location and $5 million per building up to 2 stories, 3 stories if fully sprinklered up to 35 years Older risks may be submitted if effective age is less than 35 years Note: Building update/remodel form required if 35 years or older. California only Liability limits up to $6 million Equipment Breakdown coverage Buildings more than 25% vacant, restaurants, habitational, liquor stores, bars/taverns, laundromats, or churches occupanices Buildings with wood shake roofs Buildings more than 3 stories PC Classes 7-10 COVERAGE LIMITS Property Limits: Liability Limits: up to $10 million per location up to $ 6 million per occurrence 3

SHOPPING CENTERS ELIGIBILITY Size: Stories: Age: Territory: Other: up to $10 million per location and $5 million per building up to 2 stories, 3 stories if fully sprinklered up to 35 years Older risks may be submitted if effective age is less than 35 years Note: Building update/remodel form required if 35 years or older California only Liability limits up to $6 million Equipment breakdown coverage available Ineligible risks: Buildings more than 25% vacant, restaurants, habitational, liquor stores, bars/taverns, laundromats, or churches occupanices Buildings with wood shake roofs Buildings more than 2 stories (unless fully sprinklered) PC Classes 7-10 COVERAGE LIMITS Property Limits: Liability Limits: up to $10 million per location up to $ 6 million per occurrence 4

OFFICE BUILDINGS ELIGIBILITY Size: Stories: Age: Territory: Other: Ineligible risks: up to $10 million per location and $5 million per building up to 2 stories 3 stories if sprinklered up to 35 years Older risks may be submitted if effective age is less than 35 years Note: Building update/remodel form required if 35 years or older California only Liability limits up to $6 million Equipment breakdown coverage available Buildings more the 25% vacant Buildings with wood shake roofs Buildings more than 2 stories (unless fully sprinklered) PC Classes 7-10 COVERAGE LIMITS Property Limits: Liability Limits: up to $10 million per location up to $ 6 million per occurrence 5

LIGHT INDUSTRIAL BUILDINGS ELIGIBILITY Size: Stories: Age: Territory: Other: Ineligible risks: up to $10 million per location and $5 million per building up to 2 stories up to 35 years Older risks may be submitted if effective age is less than 35 years Note: Building update/remodel form required if 35 years or older. California only Liability limits up to $6 million Equipment breakdown coverage available Buildings more the 25% vacant Buildings with wood shake roofs Buildings more than 2 stories PC Classes 7-10 COVERAGE LIMITS Property Limits: Liability Limits: up to $10 million per location up to $ 6 million per occurrence 6

BUSINESS PARKS ELIGIBILITY Size: Stories: Age: Territory: Other: Ineligible risks: up to $10 million per location and $5 million per building up to 2 stories 3 story if fully sprinklered up to 35 years Older risks may be submitted if effective age is less than 35 years Note: Building update/remodel form required if 35 years or older. California only Liability limits up to $6 million Equipment breakdown coverage available Buildings more the 25% vacant Buildings with wood shake roofs Buildings more than 2 stories (unless fully sprinklered) PC Classes 7-10 COVERAGE LIMITS Property Limits: Liability Limits: up to $10 million per location up to $ 6 million per occurrence 7

WAREHOUSES ELIGIBILITY Size: Stories: Age: Territory: Other: Ineligible risks: up to $10 million per location and $5 million per building up to 2 stories up to 35 years Older risks may be submitted if effective age is less than 35 years Note: Building update/remodel form required if 35 years or older California only Liability limits up to $6 million Equipment breakdown coverage available Buildings more the 25% vacant Buildings with wood shake roofs Buildings more than 2 stories PC Classes 7-10 COVERAGE LIMITS Property Limits: Liability Limits: up to $10 million per location up to $ 6 million per occurrence 8

Credit Factors Age Credit Factor: 0.60 constructed 1 15 years 0.70 constructed 16-25 years 0.80 constructed 26-30 years 0.90 constructed 31-35 years 1.00 constructed over 35 years Renewal Credit Factor: 0.95 Sprinkler Credit Factor: 0.70 Masonry Credit Factor: 0.85 Deductible Credit Factors: $1,000 = 0.95 $2,500 = 0.86 $5,000 = 0.80 $10,000 = 0.70 9

PART 2: Ineligible Occupancies Ineligible occupancies (25% or more) LRO program Amusement Centers Attorneys Auto Filling Stations Auto Parking Garages Banks, Credit Unions and other Financial Institutions Bars & Taverns Bowling Alleys Camps Carpet Stocks Car Washes Churches and Synagogues Civic and Fraternal Organizations Clubs and Halls Collection, Credit or Loan Services Contractors Offices Drive-Ins Feed Mills and stores Fraternity and Sorority Houses Fruit Packing Houses Government Agencies or Offices Greenhouses Lodge Halls Lumber Yards Manufacturing Risks Nightclubs Newspaper Printing Packing Houses Political Candidates Office Pool Halls Restaurants Schools Unions Vacant & Unoccupied Buildings YMCA, YWCA, etc Welfare Services Woodworkers (unsprinklered) 10

PART 3: General Underwriting Criteria 1. ISO Rating Rules and Forms shall be used in areas not specifically addressed in these guidelines. 2. Building & Contents should be insured to 100% of value for the coverage provided. 3. All premium calculations shall be made by rounding the result to the nearest dollar amount. 4. Insurance to Value will be verified by using an industry recognized Cost Estimator. 5. One-year policies will be issued unless a different term is required for a specific purpose; i.e., matching the term of a companion policy. 6. Older buildings must have been maintained in good condition. A totally renovated building will carry the age of the renovation. Total renovation should include the major building systems such as plumbing, electrical, heating, roofing, etc. 7. Properties insured by California Mutual should show above average maintenance and pride of ownership. 8. As well as can be discerned by the insured, broker and company underwriter, all properties should meet all current building code requirements. 9. Property must be within Protection Classes 1-6. 10. Buildings located in a brush area MUST be inspected before being bound. 11. Buildings in known landslide areas or areas with unstable soil conditions are not acceptable. 12. Those risks that have experienced losses in the past 3-years may be declined or the deductible/coverages may be realigned to shape a more acceptable risk. Review of prior losses is required. The risk may be declined if exposures or loss history is unacceptable. A higher deductible may be offered to mitigate smaller losses. 13. Any risk that has been cancelled or non-renewed for non-payment of premium by prior carrier may not be considered for coverage unless mitigating circumstances are reviewed and acceptable. 14. Any liability exposure requiring a Governmental Agency to be named as an insured, or as an additional insured, is not eligible for coverage. 11

15. Any liability exposure involving aircraft, to any extent, is not eligible for coverage. 16. Any liability exposure requiring coverage for off-premises events, occurrences or operations of any type are generally not eligible for coverage; i.e., company picnics, booths at trade events, parades, etc. 17. Director & Officers Liability is not available. 18. Non-Owned & Hired Auto Liability is available and may be written on all lines. If the insured has in place an Auto policy, Non-owned and Hired auto should not be written. 19. Blanket insurance is permitted for a location only. Values must be at 100% to be eligible. 20. Agreed Amount coverage is acceptable. Receipt of signed Statement of Values is required. Valuation must be at 100%. 21. Building and Business Personal Property Coverages carry a $1,000 minimum deductible. 22. If a policy is reinstated more than once for non-payment, reinstatement or renewal will not be offered. 23. Buildings with more than 25% vacancy are not eligible for coverage. 24. Medical Payment Limit is $1,000. 25. Buildings exceeding two stories in height must be fully sprinklered. Buildings exceeding 3 stories may not be written. 26. Spread of risk is desirable. No single structure shall exceed $5,000,000 in total insured value. 27. Buildings with wood shake roofs are ineligible for coverage. 28. Complying with ADA requirements is an indicator of good business practice. Risks which do not meet ADA requirements may not be eligible for coverage. 29. Buildings may not be used as seasonal facilities. 30. Shared facilities i.e.: swimming pools, parks, playgrounds, common areas, etc. are not eligible for coverage 37. Liability limits over $2 million may be offered on Commercial Liability policies - Lessors Risks 12

38. Terrorism - All CPP policies will include forms CG 21 74 and IL 09 57 along with a Policyholder Disclosure. If the policyholder elects to purchase terrorism coverage, then endorse the policy to include IL 09 50 and CG 21 70. Issue the appropriate billing. All BOP policies will include forms BP 05 37 and BO 05 40, along with a Policyholder Disclosure. If the policyholder elects to purchase terrorism coverage, then endorse the policy to include BP 05 21. Issue the appropriate billing. 13

Direct Bill Only PART 4: Direct Bill Payment Plans Plan # Plan Description Installment Charge 100 Full Payment 2PY 402 403 502 ReMon Re403 Payment Method Automatic Deduction Two Payments Four Payments Four Payments Five Payments Recurring Monthly Payment Automatic Deduction Recurring Four Payments Automatic Deduction 14 Select Plan Billed at issuance of policy for total premium due on inception date $0 50% of premium due at inception, and the remaining 50% due in 4 months. 25% of premium due at inception, and the remainder due in three (3) 25% quarterly installments 40% of premium due at inception, and the remainder due in three (3) 20% quarterly installments 20% of premium due at inception, and the remainder due in four (4) 20% Bi-Monthly installments 20% due at inception, remaining ten (10) installments processed by Automatic Deduction from bank account monthly, service charge is waived. $25 NSF fee charged by processing bank. 40% of premium due at inception, and the remainder processed by Automatic Deduction in three (3) 20% quarterly installments, service charge is waived. $25 NSF charged by processing bank. Description $ 5 Home and DF $ 10 Commercial $ 5 Home and DF Only $ 5 Home and DF $ 10 Commercial $10 Commercial only $0 Complete ACH Authorization Form and return $0 Complete ACH Authorization Form and return This payment option allows payments to be automatically withdrawn from a checking or savings account. The initial down payment on new business must be made by any other payment method and automatic deduction will be set up for all future installments and renewals. Policyholders must

complete an authorization form found on www.calmutual.com under Policyholder Resources. Online Check Credit/Debit Card Check This payment option allows for online payment by the insured or agent from the Policyholder Login at www.calmutual.com by providing the ninedigit bank routing number and account number. Payments are posted to the account the following business day but are considered accepted the day processed. This payment option allows for online payment by the insured from the Policyholder Login at www.calmutual.com and providing their credit/debit card number, expiration date and billing address. Payments are posted to the account the following business day but are considered accepted the day processed. This payment option requires mailing a check to us. Payments will be posted the business day received in the mail to our office. 15

PART 5: Optional Coverages Equipment Breakdown - Commercial All applicable Commercial policies new and renewal will include Equipment Breakdown coverage. Coverage is offered on an opt-out basis. The policyholder may choose at anytime to decline the coverage. 16

Supplemental Property Insurance Coverage Summary of Coverage Limits Coverage Limit Deductible Backup of Sewers or drains coverage $10,000 Building Spoilage coverage $10,000 $1,000 Customer property on you premises $5,000 None Outdoor signs coverage $5,000 $500 Money and Securities $5,000 $500 Robbery and safe burglary coverage $5,000 $500 Enhanced fire department service charge coverage $5,000 None Increase property in transit coverage $5,000 $1,000 Increased cost of construction coverage $150,000 Building Personal effects and property of others Coverage $10,000 $1,000 Valuable papers and records cost of Research coverage $25,000 $500 Increased outdoor property coverage $10,000 $500 17