CTP DRIVER PROTECTION COVER POLICY BOOKLET NSW
This Policy Booklet was prepared on 1 October 2017 and applies to all policies with a renewal or start date on or after 1 December 2017. The information in this Policy Booklet is current at that date. From time to time, we may include more up-to-date information in the Policy Booklet that is not materially adverse without notifying you. You can get more up-to-date information by calling 132 132 or visiting nrma.com.au. If you ask us for any updates, we will give you a free copy.
1 WHAT WE COVER CTP Driver Protection is extra cover we automatically provide with your NRMA Compulsory Third Party (CTP) Insurance for accidents that happen while you are covered by that insurance. Under the CTP Driver Protection cover, we pay you an amount if you have an at-fault motor vehicle accident when driving your vehicle and suffer a specified injury (see page 3) or die as a direct result of that accident. WHAT S AN AT-FAULT MOTOR VEHICLE ACCIDENT? An at-fault motor vehicle accident is when we agree you are solely responsible for causing the accident. MOTOR VEHICLE ACCIDENT We cover you when you have an at-fault motor vehicle accident with your vehicle which results solely and directly from: the driving of your motor vehicle a collision, or action taken to avoid a collision, with your motor vehicle, or your motor vehicle running out of control.
2 WHICH VEHICLES DO WE COVER? The cover applies to the vehicle we insure under your CTP Insurance if your vehicle is: a Class 1 Passenger vehicle a Goods vehicle with a Gross Vehicle Mass of 4.5 tonne or less, or a Primary Producer vehicle (excluding agricultural machinery). All other vehicles are excluded eg. motorcycles, hire vehicles, taxis, tow trucks, and buses. WHO DO WE COVER? We cover you, the registered owner of the vehicle named on your NRMA CTP Insurance, or anyone who drives your vehicle with your consent. We stop covering you if you sell or give away your vehicle. If that happens, we transfer the CTP Driver Protection Cover to the new owner as part of the vehicle s CTP Insurance. If more than one person is the registered owner, we will treat a statement, act, omission or claim by any one of those people as a statement, act, omission or claim by all of those people.
3 WHAT WE PAY SPECIFIED INJURIES Type of injury Burns Fractures A break in the bone continuity which results in bone displacement but excludes non-displaced fractures Loss of ears, feet and hands Amputation or removal Loss of hearing, sight or speech Total loss means absolute loss without any residual sensory or vocal capacity Third degree burns to more than 10% of the body Pelvis, skull, or spinal vertebrae $Amount $20,000 $10,000 Both hands and both feet $150,000 One hand and one foot $100,000 Both hands or both feet $75,000 One hand or one foot $50,000 Thumb and forefinger on $25,000 one hand Total loss of hearing $100,000 Total loss of sight in $100,000 both eyes Total loss of sight in one eye $50,000 Total loss of speech $100,000 Paraplegia $250,000 Quadriplegia $500,000 DEATH BENEFIT Death benefit Death Loss of life within 6 months of the accident date $Amount $25,000
4 YOUR INJURY OR DEATH MUST RESULT FROM THE ACCIDENT For us to pay you, your injury or death must: directly and solely result from an at-fault motor vehicle accident, and happen within six months from when the accident took place. WHAT WE PAY FOR SPECIFIED INJURIES If you suffer more than one specified injury and your injury is not paraplegia or quadriplegia, we will pay the combined benefit amount up to $150,000. If you suffer more than one specified injury including paraplegia or quadriplegia, we will only pay the applicable benefit for paraplegia or quadriplegia. If you die we only pay the death benefit, even if you suffered from one or more other specified injuries. If we already paid you for any injury and you later die as a result of that or any other injury, then we won t pay the death benefit as well. Any death benefit is paid to the deceased driver s estate. WHEN YOU MAY NEED TO REPAY US If we pay you and you later receive damages or compensation under a statutory scheme for the same motor vehicle accident, then you must immediately repay us the amount we paid you. You do not have to repay us the amount we paid you, for any benefits received under: a claim for statutory benefits under the NSW CTP scheme, or the NSW Lifetime Care and Support Scheme.
5 WHAT WE DON T COVER YOUR CLAIM We will refuse your claim for any of these reasons: you didn t report the accident to the police within 28 days from when it took place we don t receive your claim within six months from when the accident took place, or you are not truthful and frank in any statement you make to us. THE DRIVER We will refuse your claim if the person who was driving your vehicle: had a blood alcohol level which was over the legal limit that applies where the accident took place refuses to take a breath or blood test in line with the law where the accident took place was under the influence of any drug other than a drug taken in accordance with the advice of or administered by a medical practitioner was not licensed to drive the vehicle (but we will cover you if the driver was holding a learner licence and was supervised by a person who held a full Australian driver s licence), or was driving it in an unsafe condition (but we will cover you if you can show it was reasonable for the driver not to know of any unsafe condition).
6 THE VEHICLE We don t provide cover if at the time of the accident: the vehicle was unregistered, or you did not have CTP Insurance with us. We don t provide cover if at the time of the accident your vehicle was: towing a trailer or caravan illegally or in an unsafe condition loaded above the legal limits or in an illegal way being used in a race, trial, test or contest being used for a criminal or unlawful purpose being used to carry explosives or flammable or combustible liquids or substances illegally, or being used outside Australia. GENERAL EXCLUSIONS We don t provide cover for any injury or death: if you are entitled to any payment, damages or compensation under a statutory scheme in Australia except for any amount you re entitled to under: a claim for statutory benefits under the NSW CTP scheme, or the NSW Lifetime Care and Support Scheme intentionally caused by you or a person acting with your express or implied consent caused by or arising from the legal seizure of your vehicle caused by or arising from any war, whether war has been formally declared or not, hostilities or rebellion caused by or arising from radioactivity or from the use, existence or escape of any nuclear fuel, nuclear material or nuclear waste, or arising from any act of terrorism that involves biological, chemical or nuclear pollution or contamination.
7 MAKING A CLAIM If you need to make a claim, call us on 131 123. We can send you a claim form or you can download it from nrma.com.au You must make a claim within six months from when the accident took place. WHAT WE NEED If you make a claim, we are only required to pay you if you co-operate with us and provide the information and help we need to support you. This table shows the information you must give us with your claim: Information we need Medical certificate A medical practitioner needs to confirm that the injury or death was solely and directly caused by the accident Police report The Police need to confirm that the accident took place Death certificate Grant of probate or letters of administration Type of claim Any claim Any claim Death claim Death claim If we ask you, you must also: be examined by one or more medical practitioners nominated by us, and give us the name of your employer s workers compensation insurer.
8 IF YOU HAVE A COMPLAINT We want to resolve any complaint or dispute you may have and aim to resolve it as quickly as possible. These steps are part of our complaint and dispute resolution procedures. To find out more about this you can: call 132 132 visit a local branch, or visit nrma.com.au OUR PROCESS STEP 1 - TALK TO US FIRST The first thing you should do is talk to one of our consultants about your concerns. Call us on 132 132. The consultant may be able to resolve the complaint for you. If not, they will refer you to a manager or you may ask to speak to one. The consultant or manager will try to reply to your complaint within 15 business days of receiving it and will let you know if they need more information. STEP 2 - CONTACT CUSTOMER RELATIONS If the manager can t resolve your complaint, you may ask for it to be referred to our Customer Relations area. Or, you can choose to contact them by phoning or writing to: Free Call: 1800 045 517 Free Fax: 1800 649 290 Email: Customer.Relations@iag.com.au Mail: Customer Relations Reply Paid 62759 Sydney NSW 2000 Free post (no stamp required)
9 Customer Relations will treat your complaint as a dispute and complete an independent review of the matter. Customer Relations will contact you with a decision usually within 15 business days from when they receive your dispute. STEP 3 - SEEK AN EXTERNAL REVIEW OF THE DECISION If you are unhappy with the decision, you may wish to seek an external review. Customer Relations will provide you with information on external review options.
CONTACT ENQUIRIES 132 132 CLAIMS 131 123 REPORT INSURANCE FRAUD 1800 237 283 NRMA.COM.AU This Product is issued by Insurance Australia Limited ABN 11 000 016 722 AFS Licence No. 227681 trading as NRMA Insurance 388 George Street Sydney NSW 2000 G018331 10/17