Pet Isurace Policy Summary This documet is a summary of your policy. The full terms ad coditios of your policy ca be foud i the isurace booklet ad your isurace schedule. The isurace policy is uderwritte by Liverpool Victoria Isurace Compay Limited. Policies are admiistered by BDML Coect Limited (Registered No. 2785540). Type of isurace ad cover LV= pet isurace is available for ay dog or cat that has bee see by a vet i the 12 moths before the policy start date, is over eight weeks of age ad does t fall uder the restrictio of the Dagerous Dogs Act 1991, the Dogs (Norther Irelad) Order 1983, Dogs (Norther Irelad) Act 1991 or ay chages to those laws. We have two policies. The policy you chose is show o your schedule. The Essetial policy covers veteriary treatmet for each illess or ijury for 12 moths from the start of the illess or ijury up to 5,000. Cover for each illess or ijury will cotiue for a full 12 moth period or up to 5,000 (whichever happes first) provided we offer to cotiue the policy at the reewal or aiversary date ad you pay the premium. The Premier policy covers veteriary treatmet for all illesses, ijuries ad behavioural problems up to 10,000 i each (12 moths). The 10,000 limit is ot for each coditio but is the total we will pay for veteriary treatmet i ay 12 moth. Provided we offer to cotiue the policy ad you pay the premium the 10,000 limit will be available agai from the reewal or aiversary date. Your isurace schedule will show ay edorsemets such as special terms, coditios or restrictios that apply to your policy. The LV= pet policy is oly available to people livig i Eglad, Wales, Scotlad, Norther Irelad, Isle of Ma ad the Chael Islads. The policy covers your pet i the Uited Kigdom ad i listed coutries uder the Govermet s Pet Travel Scheme, other tha for liability, which is oly covered i EU listed coutries. 1
What is the period of cover? Aual policy If you pay the aual premium the policy will be i force for 12 moths from the date it starts. It must be reewed for cover to cotiue. Mothly policy If you pay mothly, the policy will be i force each moth we receive the premium util it is cacelled. The premium ad policy terms may be chaged after each 12 cosecutive moths, or if there are ay chages i legislatio that impact your premium (eg a icrease i IPT), we will let you kow at least three weeks before your mothly paymet is due. The level of cover you have for related, recurrig, ogoig ad bilateral coditios If your pet has coditios that: occur more tha oce are ogoig affect more tha oe part of the body affect the same part of the body but o the other side of the body we will treat these as oe sigle coditio ad this icludes how we apply the veteriary fees excess, regardless of how much time has passed betwee occurreces or whether the cause of the coditio may be differet. Please refer to the documet of isurace page 11 for more iformatio about this. Please ote your policy does ot cover the followig: ay veteriary fees uless your pet has bee see by a vet i the 12 moth period before the policy start date ay evet, illess, ijury, disease or chages to your pet s ormal healthy state that your pet shows sigs of before the start date of the policy ay claim because of a ijury that happes i the first 48 hours followig the start of your policy ay claim because of ay illess, disease or behavioural problems that happes durig the first 14 days followig the start date of your policy ay paymet for a claim (other tha for legal liability) if we receive coflictig iformatio ay loss, damage or liability that is also covered by ay other isurace, i these circumstaces we will oly pay our share coditios that are ormally protected agaist by a vacciatio, uless your pet has had the vacciatio. For dogs these coditios are: distemper, hepatitis, leptospirosis or parvovirus. For cats the coditios are: felie ifectious eteritis, felie iflueza or felie leukaemia pets used for breedig, guard, security, racig or commercial purposes uless you have told us ad we have agreed to provide cover ad this is show o your policy schedule aythig caused or related to your pet goig to ulisted coutries of the Pet Travel Scheme ay claim caused by or to your pet because it disturbs or ijures livestock 2
It is a coditio of the policy that you: look after your pet at all times ad pay to have treatmet ormally recommeded by a vet to prevet illess, ijury or disease, eg vacciatios cotact us withi 12 moths of a evet, icidet, ijury or illess that could result i a claim ad sed us the claim iformatio withi 12 moths of ay treatmet you wat to claim for provide ad pay for all the iformatio we ask for to allow us to validate ad process ay claim comply with all the requiremets of the Pet Travel Scheme if you take your pet outside of the UK (see www.gov.uk/take-pet-abroad for more iformatio) agree that your curret ad/or previous vet may release all iformatio or records regardig your pet to us ad that we may release iformatio relatig to your policy to ay vet who has either treated or is about to treat your pet Summary of policy limits Sectio of cover Limit of cover Essetial policy 1. Veteriary fees 12 moths of cover from the start of each coditio up to a maximum of 5,000 for each coditio Detal cover Accidetal ijury ad milk teeth removal oly Complemetary therapy 5 sessios automatically covered (additioal sessios must be approved by us) Behavioural treatmet No cover Icluded Limit of cover - Premier policy 10,000 i each 12 moth (for all coditios i total) Detal treatmet if check ups & prevetative treatmet are udertake 10 sessios automatically covered (additioal sessios must be approved by us) 2. Liability to other people for ijury ad property damage for dogs oly 3. Death from illess for dogs up to 9 years old ad cats up to 11 years old 2 millio 3 millio Purchase price up to 750 Purchase price up to 1,500 4. Death from accidet Purchase price up to 750 Purchase price up to 1,500 5. Advertisig ad reward 750 icludig a maximum 500 reward 6. Loss of pet from theft or strayig 1,500 icludig a maximum 500 reward Purchase price up to 750 Purchase price up to 1,500 3
7. Boardig or pet midig fees 750 1,500 8. Holiday cacellatio 1,000 3,000 9. Accidetal damage to third party property No cover 750 10. Additioal overseas cover A Quaratie costs B Replacemet pet passport C Repeat tapeworm treatmet D Additioal trasport ad accommodatio costs 1,500 per 12 moth 250 per 12 moth 1,000 per 12 moth 750 1,000 2,000 per 12 moth 500 per 12 moth 1,000 per 12 moth Excesses that apply A excess is the amout you must pay towards a claim before we ll make ay paymet. The excess amouts are show o your policy schedule. The excesses apply i the followig ways. Essetial policy excesses: Sectio 1 veteriary fees a excess applies to each urelated coditio aother excess will be take if you see aother vet, therapist or behaviourist (eg for alterative or complemetary therapy or behavioural treatmet) for the same coditio Sectio 2 liability to other people for ijury ad property damage a excess applies to ay claim for property damage Sectio 8 holiday cacellatio a excess applies to each claim for holiday cacellatio Premier policy excesses: Sectio 1 veteriary fees a excess applies to each urelated coditio you make a claim for i each 12 moth. This meas a excess amout will be deducted from the first claim that you make for each separate coditio ad if the coditio cotiues over your reewal or aiversary date, a further excess will be deducted for that ew aother excess will be take if you see aother vet, therapist or behaviourist (eg for alterative or complemetary therapy or behavioural treatmet) for the same coditio. This will oly apply the first time you go for treatmet with that vet, therapist or behaviourist 4
Sectio 2 liability to other people for ijury ad property damage a excess applies to ay claim for property damage Sectio 8 holiday cacellatio a excess applies to each claim for holiday cacellatio Sectio 9 - accidetal damage to third party property a excess applies to each claim Summary of cover ad restrictios by policy sectio Sectio of cover Summary of the mai features, beefits ad restrictios (please remember the restrictios show above also apply ad to refer to the documet of isurace for full details) 1. Veteriary fees Cover for the cost of vet treatmet. There is o cover for ay prevetative or o essetial treatmet eg vacciatios, flea treatmet, wormers, ail clippig, cosmetic surgery or treatmet, detal de-scalig/ cleaig. There is o cover for spayig or castratio or for aythig related to pregacy or givig birth. We wo t pay the cost of ay aalysis or test uless your vet cofirms this is eeded i order to kow how to treat your pet. We wo t pay extra charges for your pet to be see by a vet outside of ormal practice hours or to have a home visit uless your vet explais why this was essetial. If your pet is less tha six years old we wo t pay for blood tests to be doe before a aaesthetic or procedure uless your vet provides evidece of why this was ecessary ad what alterative treatmet would be give if the results cofirmed a icreased risk. There is o cover for food uless it is used istead of a specific medicatio. We wo t pay for ay costs you have to pay to get your pet referred to or from aother vet or place of treatmet or therapy. We wo t pay ay costs for you to get a secod opiio uless we have expressly agreed to them before you go. We wo t pay the cost of ay trasplat surgery icludig pre or post-operative care. We wo t pay costs related to your pet beig put to sleep, ay post mortem, or for your pet to be cremated or buried. 5
Sectio of cover 2. Liability to other people for ijury ad property damage (dogs oly) 3. Death from illess for dogs up to 9 years old ad cats up to 11 years old 4. Death from a accidet Summary of the mai features, beefits ad restrictios (please remember the restrictios show above also apply ad to refer to the documet of isurace for full details) Cover for costs ad compesatio you have to pay if you re legally resposible for damage caused by your dog to a perso or property. We wo t pay for damage to property if it is owed or beig looked after by you, your family or household, ayoe employed by someoe i your household, or by ayoe travellig or stayig with you o a trip. We wo t cover ay liability covered by ay other isurace. Cover for the amout you paid for your pet (or the amout show o your schedule if less) if it dies as a result of a illess ad is less tha 9 years of age (for a dog) or less tha 11 years of age (for a cat). We must see evidece of the price you paid for your pet. Cover for the amout you paid for your pet (or the amout show o your schedule if less) if it dies as a result of a accidet. If your dog is 9 years of age or more or your cat is 11 years of age or more, your vet must cofirm the cause of death. If your pet dies at the scee, we must also see cofirmatio of the circumstaces from a idepedet witess. We must see evidece of the price you paid for your pet. 5. Advertisig ad reward 6. Loss of pet from theft or strayig Reimbursemet of costs to advertise if your pet goes missig. We wo t pay ay costs uless we agree to them before you icur them. We wo t pay a reward uless the perso who foud your pet provides a receipt with their sigature ad full cotact details. Cover for the amout you paid for your pet (or amout show o your schedule if less) if it goes missig or is stole ad is ot foud after 45 days. We must see evidece of the price you paid for your pet. 6
Sectio of cover 7. Boardig or pet midig fees Summary of the mai features, beefits ad restrictios (please remember the restrictios show above also apply ad to refer to the documet of isurace for full details) Reimbursemet of costs for your pet to be looked after for the period you or a member of your family have to stay i hospital if this is for more tha four days. O the Premier policy we ll also cover additioal boardig costs you have to pay because of uexpected trasport delays o your retur from holiday. We wo t pay ay costs for ay hospital stay that was likely to be eeded o the start date of the policy. 8. Holiday cacellatio Cover for lost holiday costs if you have to cacel your holiday withi seve days of goig, or cut it short, because your pet eeds emergecy lifesavig treatmet. 9. Accidetal damage to third party property - Premier policy oly There is o cover for aythig caused by somethig you were aware of before bookig or goig o your holiday. Cover (available oly o the Premier policy) for accidetal damage to someoe else s property while visitig someoe else s home. We wo t pay if there is o-oe with the pet who is over 18 years of age. We wo t pay for ay damage caused by your pet foulig, vomitig or uriatig. We wo t pay for damage to property if it is owed or beig looked after by you, your family or household, ayoe employed by someoe i your household, or by ayoe travellig or stayig with you o a trip. 10. Additioal overseas cover A Quaratie costs B Replacemet pet passport Additioal cover if you travel with your pet to oe of the listed coutries uder the Pet Travel Scheme. Paymet towards quaratie keel costs if your pet s microchip fails or your pet has to go ito quaratie because of illess. We wo t pay if the microchip was ot foud to be workig withi 30 days of your departure or for ay illess or ijury your pet was sufferig from before you left the UK. Cover for costs towards gettig the ecessary paperwork to re-eter the UK because you lose your pet passport or your pet s microchip fails. We wo t pay if the microchip was ot foud to be workig withi 30 days of your departure or you lost the pet passport before goig o the trip. 7
Sectio of cover C Repeat tapeworm treatmet D Additioal trasport ad accommodatio costs Summary of the mai features, beefits ad restrictios (please remember the restrictios show above also apply ad to refer to the documet of isurace for full details) Cover for costs towards gettig your pet s tapeworm treatmet doe agai because your scheduled departure back to the UK is delayed. Cover for costs towards additioal trasport ad accommodatio if: your pet is t well eough to travel back as scheduled your pet goes missig Your rights to cacel your isurace you ve lost the pet passport or your pet s microchip fails ad you miss your scheduled departure home while gettig ecessary replacemet paperwork We wo t pay for additioal costs for you to stay overseas uless your pet goes missig i the last three days of your trip. We ll oly pay for additioal costs for a maximum of four days from the date your pet goes missig. If you lose your pet passport or your pet s microchip fails, we wo t pay more tha we would have had to pay if you had retured to the UK as scheduled ad your pet was put i quaratie keels while the required paperwork was completed from the UK. We wo t pay for the cost of gettig your pet home if it should die while you re o a trip. You have up to 14 days to cacel your policy after you receive your documets If the cover does t meet your eeds, you ca cacel your isurace by tellig us. We ll the refud ay moey you ve paid, less a charge for the cover you ve had, withi 30 days of you tellig us that you d like to cacel. More tha 14 days after you receive your documets After the iitial 14 day period, if you ve ot made a claim, we ll refud ay moey you ve paid, less a charge for the cover you ve had. If you ve made a claim, or have a mothly policy, o refud will be paid uless the claim was for the death or loss of your pet. 8
Aual policy Cacellatio at reewal We ll sed you a reewal ivitatio three weeks before your reewal date. This will show your reewal premium ad ay chages to your cover. You must cotact us before your reewal date to cotiue with your cover. If you reew but the decide to cacel, provided you tell us before your reewal date, we ll refud what you ve paid i full. If you cacel after your reewal date has passed you will be charged i lie with the cacellatio rules above. Mothly policy Aual review If you have chose a mothly policy we ll cotiue your pet isurace util it is cacelled. We will sed you a aual review letter before the aiversary of your pet isurace policy. This will show your premium for the ext 12 cosecutive moths ad ay chages to your cover. If you decide you do ot wat to cotiue with the cover, please cotact us ad cacel your Direct Debit istructio with the bak. We reserve the right ot to ivite reewal of your policy or ot to cotiue your policy from the aiversary date. If this is the case we ll write to you 3 weeks before the policy ed date or aiversary date. Our cacellatio otice will cofirm the reaso for cacellatio ad be posted ad / or emailed to you. To cacel your isurace cover, please cotact us at: LV= Pet Isurace, The Coect Cetre, Kigsto Crescet, Portsmouth PO2 8QL. Tel. o. 0800 756 8563. For TextDirect please dial 18001 first. (Opeig hours: Mo-Fri 8am-8pm, Sat 9am-5pm). How to make a claim If you eed to make a claim, please call us o 0800 756 8567 (8am-6pm Moday to Friday ad 9am-2pm Saturday). For TextDirect please dial 18001 first. 9
How do I complai? If you wish to make a complait, please cotact us by phoe o 0800 756 8563, for TextDirect please dial 18001 first, or write to us. If you prefer to write, please address your letter to: LV= Pet Isurace, The Coect Cetre, Kigsto Crescet, Portsmouth PO2 8QL. Please quote your policy umber i all correspodece. For more iformatio, please visit the complaits sectio o our website: www.lv.com/complaits A copy of our iteral complaits procedure is available o request. If we caot resolve your complait, you may refer your complait to the Fiacial Ombudsma Service withi 6 moths of receivig our fial respose letter. The address is: Fiacial Ombudsma Service, Exchage Tower, Harbour Exchage Square, Lodo E14 9GE. For more iformatio please visit www.fiacial-ombudsma.org.uk Telephoe: 0800 023 4567 (free for people phoig from a fixed lie, for example, a ladlie at home) or 0300 123 9123 (free for mobile-phoe users who pay a mothly charge for calls to umbers startig 01 or 02) or email complait.ifo@fiacial-ombudsma.org.uk Makig a claim will ot affect your right to take legal actio. What happes if we re uable to meet our liabilities? If we re uable to meet our liabilities to our policyholders, you may be able to claim compesatio from the Fiacial Services Compesatio Scheme (FSCS). There are differet levels of compesatio, depedig o what kid of isurace you have: o compulsory isurace, such as pet isurace, 90% of the claim is covered compulsory isurace, such as third party motor isurace, 100% of the claim is covered You ca get further iformatio from the Fiacial Services Compesatio Scheme, 10th Floor, Beaufort House, 15 St Botolph Street, Lodo EC3A 7QU. Telephoe 0800 678 1100 or 0207 741 4100 or email: equiries@fscs.org.uk 10
LV= ad Liverpool Victoria are registered trade marks of Liverpool Victoria Friedly Society Limited ad LV= ad LV= Liverpool Victoria are tradig styles of the Liverpool Victoria group of compaies. Liverpool Victoria Isurace Compay Limited, registered i Eglad ad Wales umber 3232514 is authorised by the Prudetial Regulatio Authority ad regulated by the Fiacial Coduct Authority ad the Prudetial Regulatio Authority, register umber 202965. Registered address: Couty Gates, Bouremouth BH1 2NF. Tel: 01202 292333 807-2015 12/15