e-ambiz USER GUIDE Version:

e-ambiz USER GUIDE Version: 08.06.2017

INTRODUCTION e-ambiz is your Online Banking facility that keeps you up to date on your company s account status. It also gives you the control you need to manage your day-to-day transactions around the clock. No matter where you are, or what time of day or night, e-ambiz allows you to: Check balances and account activity Make payments via GIRO, RENTAS, SWIFT or IFT Make transfers to AmBank accounts Create payment template for ready transaction To ensure the highest protection is available to you, every user will be provided with a token device. The user can then login to e-ambiz with their Login ID and the dynamic Response generated by the token device. This makes passwords random and difficult to decipher. Page 1 from 36

ABOUT THE TOKEN Security & technology overview Token Based Users are authenticated using a Two-Factor Authentication token which is activated by a Personal Identification Number (PIN), in addition to your Login ID. Each time you enter your Login ID, a Challenge will be provided. A Response to the Challenge has to be generated from a Safeword token device that is assigned to your Login ID. The Challenge will be refreshed every 50 seconds to prevent fraudulent use of expired Response. Battery life Manufacturing warranty of 3 years. Lost token / replacement Contact +603 2381 8800 or email to: e-ambizcare@ambankgroup.com TIPS! By entering 3 times of incorrect PIN, display panel of the Token will show BAD PIN. Please do not turn off the Token. Retry again when the Token turn off automatically after 1 minute. If continually entering the wrong pin, the token will turn off automatically after exponentially of minutes e.g. 1, 2, 4, 8 minutes. Page 2 from 36

CHANGE OF PIN Kindly change the PIN for your token by following below steps: Page 3 from 36 1 2 3 4 5 Turn on your Token by pressing the ON button. Once Token is turned on, the Token display panel will show ENTR PIN. Enter your 6 digit Token Personal Identification Number (PIN*). *You will find your initial PIN in the PIN Mailer envelope given to you. Token display panel will show NEW PIN. You are required to change the initial PIN assigned by AmBank for the Token to a new PIN. Enter your new 6 digit PIN into the Token. Re-enter your new 6 digit PIN* to confirm your PIN. *Please note that the Token will require you to change the PIN after every 128th use. Once Token PIN is successfully changed, the display panel of the Token will show SUCCESS followed by CHALLNG?

STEPS TO LOG IN TO e-ambiz To log in to e-ambiz, you may follow below steps: Page 4 from 36 1 Enter URL www.ambankgroup.com. e-ambiz 2 Select e-ambiz to proceed. If this page doesn't appear, please turn off Pop-up Blocker. Go to Internet Explorer Menu Bar and click Tools. Then go to Pop-up Blocker and click Turn off Pop-up Blocker. TIPS! Click on the Security Tips to review the guide to: Steps to Authenticate Website Easy Ways Protecting Yourself Email Security Tips How do we Safeguard e-ambiz User

STEPS TO LOG IN TO e-ambiz Below steps continued from the previous page: Page 5 from 36 3 Enter your login ID at the Login ID field. Your Login ID is written behind the token. 4 5 6 7 TIPS! Do not press ENTER or TAB at this point. Turn on your token by pressing the ON button. Enter PIN of the token. Text CHALLNG? shall appear upon entering the correct PIN. Click at the Response field. Challenge Number will be displayed. TIPS! Challenge Number will automatically refresh after 50 seconds. Failure to input a response after 50 seconds will be considered as invalid login. 3 times invalid response will cause the Login ID will be blocked and you will need to call our helpdesk.

STEPS TO LOG IN TO e-ambiz Below steps continued from the previous page: Page 6 from 36 8 9 Key-in the Challenge Number displayed on e-ambiz screen into the Token. Click the Ent button on the token to generate the Response Code. TIPS! How to read the Response Code: Any similar character between a number and alphabet should be read as number. Displayed code should be read as: 10 Key-in the generated Response Code from the Token into Response field on e-ambiz login screen and click on Login button to login to e-ambiz.

e-ambiz Statement Enquiry User Guide ACCOUNT STATEMENT AND INQUIRY ACCOUNT BALANCE SUMMARY For account balance summary, please follow steps as detailed below: Page 7 from 36 Thank you for choosing AmBank. 1 Click Account Statement 3 Under Report 5 Click Submit to proceed. Type Select Account Balance from the dropdown field. 2 4 Select the Account Number that you wish to view. 123456789 987654321 Click Current Account.

e-ambiz Statement Enquiry User Guide ACCOUNT STATEMENT AND INQUIRY Page 8 from 36 ABC SDN BHD 123456789 - Lastly, the Account Balance Summary will be displayed (as per snapshot): Scroll down for Cheque Facility

e-ambiz Statement Enquiry User Guide ACCOUNT STATEMENT AND INQUIRY Page 9 from 36 Definitions Table NO ITEMS DEFINITIONS 1 Ledger Balance: Balances include all debit and credit item(s) that have been posted into the account to-date. Ledger Balance includes Total Local Cheque Float. It does not include overdraft facilities approved by AmBank and other floats. Ledger Balance = Current Balance + Total Local Float 2 Current Balance: Your company s own funds. It does not include overdraft facilities approved by AmBank, Local Cheques ( Total Local Float ) and Outstation Cheques ( Total Other Float ) that have not been cleared. 3 Available Balance: Available funds that can be used immediately, including available overdraft facilities approved by AmBank. 4 Total Overdraft: Approved overdraft facilities provided by AmBank. This is not applicable if your company did not apply for overdraft facilities. 5 Utilised Overdraft: Overdraft facilities that have been used up to statement date. 6 Available Overdraft: Balance of un-utilised overdraft approved by AmBank. 7 LC Float 1: Local Cheques deposited to be cleared in ONE calendar day. Once the Local Cheque is cleared, the funds will be available under the Available Balance 8 LC Float 2: Local Cheques deposited to be cleared in TWO calendar days. 9 LC Float 3: Local Cheques deposited to be cleared in THREE calendar days. 10 LC Float > 3: Local Cheques deposited to be cleared after THREE calendar days. 11 Total LC Floats: Total Local Cheques deposited. Total LC Float = LC Float 1 + LC Float 2 + LC Float 3 + LC Float > 3 12 Other Float 1: Outstation Cheques, Money Order and Postal Order deposited to be cleared in ONE calendar day. Once the cheque is cleared, the funds will be available under the Available Balance. 13 Other Float 2: Outstation Cheques, Money Order and Postal Order deposited to be cleared in TWO calendar days. 14 Other Float 3: Outstation Cheques, Money Order and Postal Order deposited to be cleared in THREE calendar days. 15 Other Float > 3: Outstation Cheques, Money Order and Postal Order deposited to be cleared after THREE calendar days. 16 Total Other Float: Total of Outstation Cheques, Money Orders and Postal Orders deposited. Total OC Float = OC Float 1 + OC Float 2 + OC Float 3 + OC Float > 3

e-ambiz Statement Enquiry User Guide ACCOUNT STATEMENT AND INQUIRY ACCOUNT ACTIVITY For account activity, please follow steps as detailed below: Page 10 from 36 Thank you for choosing AmBank. 1 Click Account Statement. 3 Under Report Type Select Account Activity from the dropdown field. 4 Select the Period of the report that you would like to generate. 123456789 5 6 Click Submit to proceed. Select the Account Number. 2 Click Current Account.

e-ambiz Statement Enquiry User Guide ACCOUNT STATEMENT AND INQUIRY Page 11 from 36 7 Click Print to print your statement. Account Activity will be displayed (as per snapshot): 123456789 8 Click dropdown button to select your preferred file format for downloading. 123,000.00 Below table shows the definitions for the terms found in your account activity : NO ITEMS DEFINITIONS 1 Date: Transaction Date. 2 Description: Type of transaction. 3 BankRef: Bank s reference number for the transaction. 4 CustRef: Customer s reference number for the transaction. 5 ChqNo.: Cheque Number. 6 Debits: Payment out from this account. 7 Credits: Deposits coming in to this account. 8 Balance: Ledger Balance. 123456789MS Invoice No: 123455 ABABABAB12 KLKLKL1234 123456-A 123.00 123,123.00 123.00 123,246.00 123.00 123,369.00

PAYMENT INITIATION (MAKER ROLE) If you are assigned with MAKER role, you will receive the following from your CSA (Customer Security Administrator) : Your e-ambiz Login ID Your Token Device Your Token s Personal Identification Number (PIN) Maker is able to make the payment via 1. Payment Initiation 2. For your reference, below would be the payment mode available in e-ambiz : Definition RENTAS Transfer to other bank within Malaysia GIRO Transfer to other bank within Malaysia Internal Fund Transfer (IFT) PROPAY_IFT Transfer to a MYR account within AmBank PROPAY_IFTFCY Transfer to a FCY account within AmBank SWIFT (TT) Transfer to other bank in foreign currency Min amount MYR 10,000 Any amount Any amount Any amount Any amount Max amount MYR 500million MYR 1,000,000 Any amount Any amount Any amount Cut-Off time 3pm* 4pm* 5pm* 5pm* 2pm* Crediting day Same day Same day Same day Same day Depends on beneficiary bank TIPS! If the transaction AUTHORISED after the above cut-off time, the transaction will be processed on the next working day. Page 12 from 36

PAYMENT INITIATION (MAKER ROLE) IBG, IFT & RENTAS For Interbank GIRO (IBG), Internal Funds transfer (IFT), RENTAS, you may follow the following steps: Page 13 from 36 3 Choose your payment mode 2 Choose your payment mode from the dropdown field, Payment Mode Category* Click on the Payment Initiation menu and then Initiate TIPS! The following would be the definitions under Payment Mode Category : GIRO Interbank GIRO (IBG) IFT Internal Funds Transfer RENTAS Real Time Electronic Transfer of Funds and Securities SWIFT Society for Worldwide Interbank Financial Telecommunication 1

PAYMENT INITIATION (MAKER ROLE) Page 14 from 36 For Interbank GIRO (IBG), Internal Funds transfer (IFT), RENTAS, you may follow the following steps after you have chosen the payment mode: 5 Click Save button. 6 Click OK button. 4 1. Ordering Party 2. Debit Account No. 3. Payment amount 4. Beneficiary details (Name, Account Number, ID No, ) 5. Bal. of Payment 6. Beneficiary Bank Name (not applicable to IFT) 7. Payment details TIPS! For Interbank GIRO (IBG) Bene. ID Type is an optional field. If verification on NRIC, Business Registration or Passport Number is required, select the Bene. ID Type then, enter the Identification No.

PAYMENT INITIATION (MAKER ROLE) Page 15 from 36 Payment by Foreign Currency to anyone within Ambank For Foreign currency payment to Ambank accounts, you may use payment mode as following: PROPAY_IFTFCY You may follow the below steps to initiate payment in foreign currency : 1 Select Initiate. 2 Select Payment mode 3 Select Payment mode. Category.

PAYMENT INITIATION (MAKER ROLE) Page 16 from 36 After choose Payment Mode, You may follow the below steps to complete General Details and Beneficiary Details: 4 Select or input Ordering Party. 123456A123456 123456A 1234567890 5 Select or input Account Number. 8 Select conversion type (Contract/ Counter/ Spot) and input details 6 Select payment currency. 7 Key in payment amount 9 Key in the Beneficiary Details i.e. Name, Account Number. NOTE! Beneficiary Name cannot exceed 35 characters. Please key in continuation of the name in the Address column if beneficiary name consists more than 35 characters, as example: XYZ COMPANY in the Name column and SDN BHD in the Address column.

PAYMENT INITIATION (MAKER ROLE) Below steps continued from the previous page: Page 17 from 36 15 Click Save button. 0 2 3 14 Select residency type & purpose code. Select charging options Input payment details Enter any remarks (if required) 11 Input or select Purpose Code 16 Click OK button.

PAYMENT INITIATION (MAKER ROLE) Page 18 from 36 Payment by Foreign Currency to other banks. For Foreign currency payment to other than Ambank accounts, you may use payment mode as following: PROPAY_SWIFT You may follow the below steps to initiate payment in foreign currency : 1 Select Initiate. 2 Select Payment mode 3 Select Payment mode. Category.

PAYMENT INITIATION (MAKER ROLE) Page 19 from 36 After choose Payment Mode, You may follow the below steps to complete General Details and Beneficiary Details: 4 Select or input Ordering Party. 123456A123456 123456A 1234567890 5 Select or input Account Number. 8 Select conversion type (Contract/ Counter/ Spot) and input details 6 Select payment currency. 7 Key in payment amount 9 Key in the Beneficiary Details i.e. Name, Account Number. NOTE! Beneficiary Name cannot exceed 35 characters. Please key in continuation of the name in the Address column if beneficiary name consists more than 35 characters, as example: XYZ COMPANY in the Name column and SDN BHD in the Address column.

PAYMENT INITIATION (MAKER ROLE) Below steps continued from the previous page: Page 20 from 36 10 Select residency type 11 Input or select Purpose Code 12 13 Fill in Reason of Payment Input or select Bank SWIFT Code (Details in gray font will be populated automatically after Swift Code has been selected) Conditional fields: FEA Approval ID: Pre-approved ID provided by Bank Negara. Ultimate Beneficiary Name/Country: Actual Non-resident beneficiary who will receive the fund (e.g. the beneficiary needs an intermediary bank with SWIFT Code to transfer the fund). Admin Code: Required for ANY AMOUNT if transaction is in foreign currency or from External Account (either remitter/beneficiary is a Non-resident with MYR/Foreign Currency Account). Broad Purpose Code: Required for any payment made between Resident to Resident in foreign currency OR Non-resident to Non-resident in MYR/Foreign Currency. Worker Remittances: Refers to remittances abroad made by a foreign worker OR a Resident on behalf of a foreign worker OR a Malaysian working abroad repatriated money back to Malaysia in foreign currency, for a single transaction value of Ringgit equivalent RM10,001 and below.

PAYMENT INITIATION (MAKER ROLE) Below steps continued from the previous page: Page 21 from 36 15 Click Save button. 14 Select Charging Options: SHA: All transaction charges are to be borne by the ordering party and receiving party. OUR: All transaction charges are to be borne by the ordering party. 16 Click OK button.

PAYMENT INITIATION (MAKER ROLE) Page 22 from 36 JOMPAY For payment initiation with payment mode under category JOMPAY, you may follow the below steps : 1 Select or input Ordering Party. 2 Select or input Account Number. TEST 0123456 4 Key in Biller Code from your receipt 3 Key in payment amount 6 Tick I hereby agree to the Terms & Conditions 5 Key in Ref-1 from your receipt 7 Click Add to List

PAYMENT INITIATION (MAKER ROLE) Below steps continued from the previous page: 9 Click Save button. Page 23 from 36 10 Click OK button. 8 Added transaction will appear after clicking Add to List. To add more payments, repeat Step 1 to Step 6 & then click Add to List again. 10

PAYMENT TEMPLATE (MAKER ROLE) 1. PAYMENT TEMPLATE You are able to initiate payment through template for repetitive and homogeneous transactions to the same party. You may follow the below steps when creating payment template with MAKER role. Page 24 from 36 1 Click on the PI Template Enquiry menu and then Add 2 Select your payment mode. 6 Click Save button. 3 Key in Template Code (max 16 char.) 4 Select Access Type 5 Key in All details 7 Click OK button.

PAYMENT TEMPLATE (MAKER ROLE) Page 25 from 36 After saving the payment template, you are able to use the template to initiate the payment. You may follow the steps below: 1 4 Click on the Payment Initiation menu and then Initiate. Click Save button. 2 Choose a template code. 3 All saved details will pop out. 5 Click OK button.

PAYMENT INITIATION (AUTHORISER ROLE) You may use few methods when authorising payment with AUTHORISER role. 1. Authorisation Listing Download 2. Authorisation by Details 3. Authorisation by Summary a) Authorise all b) Authorise only selected transaction(s) Page 26 from 36 As an AUTHORISER, you will be able to view number of transactions which is not yet authorised from the landing / home page. TIPS! Following would be the definitions under Payment Mode Category : GIRO Interbank GIRO IFT Intrabank Funds Transfer RENTAS Real Time Electronic Transfer of Funds and Securities SWIFT Society for Worldwide Interbank Financial Telecommunication

PAYMENT INITIATION (AUTHORISER ROLE) Page 27 from 36 1. AUTHORISATION LISTING DOWNLOAD You can download list of pending transactions before verifying/ authorising/ releasing them from the -Download Listing- menu. You may follow the steps below: 1 Click on the Payment Initiation and then Authorise menu button. (Please Refer Step 1 in Authorisation by Details.) 2 Click on the -Download Listing- dropdown menu. Select the file format you wish to download. 3 Click Submit button to proceed. This section shows transactions which are not yet authorised. 123456 123457 123458 Giro 1234567 123-abc 19/06/2016 ABC SDN BHD 1,501.99 12345-jdu New IFT 1234567 123-bbc 19/06/2016 BABC SDN BHD 1,000.00 12346-jdu New Giro 1234567 123-cbc 19/06/2016 ABC SDN BHD 1,000.00 12345-jdu New TIPS! Alternatively, you may retrieve the pending transaction(s) from report listing module* (only if you are given access to the module).

PAYMENT INITIATION (AUTHORISER ROLE) Below steps continued from the previous page: Page 28 from 36 Print or save the file to your computer ABC SDN BHD 123456789010 5/8/2016 ABC123-123 IFT 1501.99 ABC-123 ABC123-345 5/8/2016 ABC123-124 GIRO 1000.00 ABC-124 ABC123-346 5/8/2016 ABC123-125 IFT 1000.00 ABC-124 ABC123-347

PAYMENT INITIATION (AUTHORISER ROLE) 2. AUTHORISATION BY DETAILS For payment authorisation by details, you may follow the below steps : 1 Click on the Payment Initiation and then Authorise menu button. Page 29 from 36 123456 123457 123458 Giro 1234567 123-abc 19/06/2016 ABC SDN BHD 1,000.00 12345-jdu New IFT 1234567 123-bbc 19/06/2016 BABC SDN BHD 1,000.00 12346-jdu New Giro 1234567 123-cbc 19/06/2016 ABC SDN BHD 1,000.00 12345-jdu New 2 Click on the Cust. Ref. No. for more details on any specific transactions.

PAYMENT INITIATION (AUTHORISER ROLE) Below steps continued from the previous page: 4 Click on the dropdown box and select Authorise or Reject Page 30 from 36 ABC 12345678 5 Click on the Submit button. 123-ABC 1234567 BCD SDN BHD 12345 bdc@bcd.sdn.bhd 3 Scroll down to view the details of transaction. 6 Click on the OK button.

PAYMENT INITIATION (AUTHORISER ROLE) Page 31 from 36 3. AUTHORISATION BY SUMMARY 3(a) To Authorise all, you may follow the steps below: 2 Ensure these are the Cust. Ref. No. you wish to authorise. 123456 123457 123458 Total Record(s) to be Process: 3 Grand total by Currency: MYR 3000.00(3) Do you want to proceed? 3 1 Click on the Payment Initiation and then Authorise menu button. (Please Refer Step 1 in Authorisation by Details.) Click on the dropdown box and select Authorise All. Click Submit button to proceed. Giro 1234567 123-abc 19/06/2016 ABC SDN BHD 1,000.00 12345-jdu New IFT 1234567 123-bbc 19/06/2016 BABC SDN BHD 1,000.00 12346-jdu New Giro 1234567 123-cbc 19/06/2016 ABC SDN BHD 1,000.00 12345-jdu New 5 Click on the OK button. Next, you will be displayed with acknowledgement message from e- AmBiz. TIPS! One page can only show 100 transactions. If there are more than 100 transactions, please go to the next page to authorise. The above 6 steps also applies to Reject, Verify and Release action 4

PAYMENT INITIATION (AUTHORISER ROLE) 3. AUTHORISATION BY SUMMARY 3 (b) To Authorise only selected transaction(s), you may follow the steps below: 3 1 Click on the Payment Initiation and then Authorise menu button. (Please Refer Step 1 in Authorisation by Details.) Click on the dropdown box & select Save. 4 Click Submit button to proceed. Page 32 from 36 2 Confirm which Cust. Ref. No. you wish to authorise and select from the left dropdown box. 123456 123457 123458 Total Record(s) to be Process: 3 Grand total by Currency: MYR 3501.99(3) Do you want to proceed? Giro 1234567 123-abc 19/06/2016 ABC SDN BHD 1,501.99 12345-jdu New IFT 1234567 123-bbc 19/06/2016 BABC SDN BHD 1,000.00 12346-jdu New Giro 1234567 123-cbc 19/06/2016 ABC SDN BHD 1,000.00 12345-jdu New 5 Click on the OK button. Next, you will be displayed with acknowledgement message from e-ambiz. TIPS! One page can only show 100 transactions. If there are more than 100 transactions, please go to the next page to authorise. The above 6 steps also applies to Verify and Release action.

TRANSACTION ENQUIRY TRANSACTION ENQUIRY Transaction enquiry screen provides you details of transactions which has been initiated online. You may track the status of your transaction(s) and the personnel that involved in performing the transaction(s). You may follow the below steps to view history of transaction(s): Page 33 from 36 1 Click on the menu button.

TRANSACTION ENQUIRY Page 34 from 36 Below steps continued from the previous page: Key in any details of transaction(s). Snapshot shows example of transaction details. 3 Click on the Search button. 2 4 Abc_123456 Giro 123456765790 19/06/2016 ABC SDN BHD 1,501.99 123-abC 12345-jdu abc-98743 New Click on the Cust. Ref. No. to view details of transaction. The search result will appear in this section area.

TRANSACTION ENQUIRY Below steps continued from the previous page: Page 35 from 36 ABC SDN BHD 1234567890 1234-ABC This is how you will see your transaction details screen.

TRANSACTION ENQUIRY Below steps continued from the previous page: Page 36 from 36 ABC_AUTHO ABC_MAKER You will also able to view who is the next AUTHORISER. You will also able to view the audit trail of who has initiated and approved.