ZPC GUIDE 1 Ultimate Travel and Ultimate Exclusive Travel Where excellence meets expertise Our Claims Expertise is at your Clients Service Our Enhancements Zurich Private Clients Web Portal and App Key Contacts As part of our commitment to brokers, we ve redefined our Ultimate Travel and Ultimate Exclusive Travel products to ensure that your clients can travel with confidence. We ve worked hard to understand the risks that affect your clients and have established cover that addresses these risks to provide the protection they require and expect.
OUR CLAIMS EXPERTISE IS AT YOUR CLIENTS SERVICE 2 Our Claims Expertise is at your Clients Service The real proof of an insurance policy is the delivery and quality of the claims service, so our team of specialists are here to help. Our claims service has one focus putting your clients minds at ease by working quickly, smoothly and efficiently to put right whatever has gone wrong. Should they need help when they are on holiday or on a business trip, our claims experts are at your clients service, wherever they may be in the world. Zurich World Travel Protection for medical emergency claims includes: Worldwide medical concierge services backed by expert medical practitioners, provided in 46 native-level languages. In-house physicians. Travel assistance specialists. Registered Nurse Case Managers. Worldwide hospital admission and payment guarantee. How have we helped? Medical Expenses Whilst enjoying a skiing trip in France, a client suffered a serious fall resulting in a broken pelvis and leg. An emergency call was made to Zurich World Travel Protection, who immediately assessed the situation. An air ambulance was called to the scene and the client was lifted off the mountain and taken to a nearby hospital. From then on, we remained in constant communication with the client and his travel companion. Following surgery, there was a medical requirement for the client to remain in a lying position. Therefore, arrangements were made for an air ambulance and private ground ambulance to return both the client and his companion to the UK. All of the arrangements and costs for the emergency air mountain rescue, medical charges, additional hotel and living charges were dealt with in full by Zurich Private Clients, helping to minimise stress for the client at a difficult time. Curtailment Whilst on holiday in the USA, a client s UK home suffered major internal water damage. As a result, the client wished to curtail the holiday and return back home as soon as possible. We understood the client s requirements and confirmed that full cover would be provided under the terms of their Zurich Private Clients travel policy. We organised arrangements immediately to fly the client and his family back to the UK as quickly as possible. Once the client was back in the UK, we recognised that the policyholder s attention was wholly focused on the damage to his home. Therefore, we pro-actively approached the travel agent involved in order to fully quantify the cost of the unused holiday, accommodation and planned excursions, all of which were fully covered under the terms of his Zurich Private Clients travel policy. Once we obtained all of the necessary information, we could clearly explain to the client the details of all the costs incurred. This transparent process facilitated the agreement of a full settlement quickly. As we also insured the client s home in the UK, we were happy to apply only one excess across both the travel and home claims, providing a streamlined, seamless experience for the client. Our Enhancements
OUR ENHANCEMENTS 3 Our Enhancements We ve provided the protection your clients require by enhancing our products to allow them to travel with confidence. No medical pre-screening required for existing medical conditions (travel cover is not provided for clients aged over 80 years old) Your Ultimate Exclusive Travel clients will receive access to the Zurich Private Clients Web Portal and App, which provides tailored travel reports about the destinations your clients are visiting Your Ultimate Exclusive Travel clients will benefit from an increased cancellation and curtailment limit of 25,000 per person, with a maximum payment per family of 100,000
COVER 4 We ve redefined our Ultimate Travel and Ultimate Exclusive Travel into two comprehensive products that recognise the unique travel needs of your clients. Key Enhancements New Old Pre-screening No longer required (travel cover is not provided for clients aged over 80 years old) Required Cancellation and Curtailment (Ultimate Exclusive only) 25,000 per person. Maximum payment per family of 100,000 15,000 per person Large Loss Excess Waiver Ultimate Travel: 25,000 Ultimate Exclusive Travel: 10,000 No cover Search and Rescue (Ultimate Exclusive only) 5,000 No cover Hospital Benefit 100 per day up to 1,500 25 per day up to 500 Delay 150 compensation for 12 hours 100 compensation for 12 hours Ski Expenses 2,000 1,000 Kennel / Cattery Expenses 100 per day up to 500 No cover Further Benefits of our Ultimate and Ultimate Exclusive Travel Zurich Private Clients Web Portal and Mobile App (Ultimate Exclusive only) Further details on page 5 Zurich World Travel Protection Loss of Documents (passport) Limit of 2,000 Personal Liability Limit of 10,000,000 Access to worldwide medical concierge services backed by expert medical practitioners, provided in 46 native-level languages. In-house physicians Travel assistance specialists Registered Nurse Case Managers Worldwide hospital admission and payment guarantee Zurich Private Clients Web Portal and App Emergency Medical Expenses Limit of 10,000,000 Golf Expenses Limit of 2,000
5 ZURICH PRIVATE CLIENTS WEB PORTAL AND APP Zurich Private Clients Web Portal and App In addition to providing clients with protection wherever they may be in the world, we have included specific value added services to provide your clients with peace of mind that Zurich Private Clients will be here to help. Investigate up to date information about different countries The app includes a variety of features that can be tailored to your clients travel destination, designed to ensure that they are fully prepared for their perfect getaway, including: Check risk ratings before booking travel Security Advice Put in place an approval process before travel is booked Travel and Security Alerts Your Ultimate Exclusive Travel clients will receive access to the Zurich Private Clients Web Portal and App, allowing them to: The red24global app is available to download on IOS and Android devices Travel Reports Threat Forecast Riskometer World Risk Matrix Key Contacts
KEY CONTACTS 6 Key Contacts If you would like to find out more, please speak to your Zurich Private Clients Account Executive. Alternatively, you can contact us via telephone and e-mail: General Enquiries Main contact 0800 302 9080 zpcnorthteam@uk.zurich.com Claims Enquiries Main contact 0800 096 9999 zpc.claims@uk.zurich.com
Zurich Private Clients www.zurichprivateclients.co.uk Zurich Private Clients is a trading name of Zurich Insurance plc. A public limited company incorporated in Ireland Registration No. 13460 Registered Office: Zurich House, Ballsbridge Park, Dublin 4, Ireland. UK branch registered in England and Wales Registration No. BR7985. UK Branch Head Office: 2nd Floor, Norfolk House, 7 Norfolk Street, Manchester, M2 1ZU. Authorised by the Central Bank of Ireland and subject to limited regulation by the Financial Conduct Authority. Details about the extent of our regulation by the Financial Conduct Authority are available from us on request. These details can be checked on the FCA s Financial Services Register via their website www.fca.org.uk or by contacting them on 0800 111 6768. Our FCA Firm Reference Number is 203093. Communications may be recorded or monitored to improve our services and for security and regulatory purposes. Copyright Zurich Insurance plc 2015. All rights reserved. Reproduction, adaptation, or translation without prior written permission is prohibited except as allowed under copyright laws. ZPC280