UPCOMING SCHEME CHANGES MERCHANTS/PARTNERS/ISO COPY Payvision Ref: Payvision-Upcoming Scheme Changes (v1.0)-october 2015 Page 1
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Contents 1. Introduction... 4 1.1. Target audience... 4 1.2. Purpose of the guide... 4 2. Introduction of New 2 Series MasterCard BIN Range-Reminder... 5 3. Transaction Processing and Late Presentment Time Frames Reduced-AP, Canada, CEMEA, LAC, U.S.... 7 5. Digital Activity Service Provider Pricing Details... 11 6. Revised Standards for the Payment Facilitator and Service Provider Programs-Reminder... 13 7. Announcing the MasterCard SecureCode Key Principles for Increasing Trust for Ecommerce Transactions-Reminder... 15 8. Introducing a Processing Fee for Billing the Dispute Administration Fee (DAF)-Reminder... 17 9. Support of Revised Standards for Processing Authorizations and Preauthorizations-Reminder... 19 10. Revised Chargeback Standards Errors in Processing... 24 Payvision Ref: Payvision-Upcoming Scheme Changes (v1.0)-october 2015 Page 3
1. Introduction 1.1. Target audience This document has been created for Payvision merchants/resellers/isos regardless of the acquiring bank used. The document provides notice and information regarding scheme changes as announced by the schemes. 1.2. Purpose of the guide The purpose of this document is to inform merchants/resellers/isos of any upcoming scheme changes that might have an impact on the users. The document will also remind users of general scheme compliance changes, rules and mandates. This document does not replace official scheme documentation, member letters and scheme bulletins. The document contains summary level interpretation of such changes based on the understanding of Payvision. Contact information Should you wish to obtain further clarification about the details of the document, please contact the Operations Department. Tel: +31 (0) 20 794 23 30 Fax: +31 (0) 20 794 23 32 Email: schemecompliance@payvision.com Payvision Ref: Payvision-Upcoming Scheme Changes (v1.0)-october 2015 Page 4
2. Introduction of New 2 Series MasterCard BIN Range- Reminder What is changing? To help ensure that MasterCard and its traditional and non-traditional customers are best positioned to enable the next generation of payments, MasterCard is expanding the Bank Identification Number (BIN) range by introducing a new range of 2 series BINs, to be processed in the same way as the 510000 559999 series BINs are today. Both BIN series must be processed as MasterCard and treated in the same manner. The BIN range series is the first six numeric values at the start of a card number. Current situation. MasterCard cards start with 5 and Maestro cards start with 6. What does the change mean? MasterCard will allow issuers to issue cards starting with 2. MasterCard rules will be applied to the new 2 series BINs as applied to existing MasterCard BINs Members must recognise, process, and route transactions on Permanent Account Number (PAN)s in the 222100 272099 BIN range the same as the existing MasterCard BINs. The 2 Series BINs will be used for both tokenisation as well as real card numbers Card Verification Method (CVM) of both signature and Personal Identification Number (PIN) must be supported for the 2 series BINs The 2 series BIN will be constructed in the Acquirer Reference Number as done to existing BINs The new 2 series BIN range will have the same impact as the existing MasterCard BIN range for the following items: Products Rules Pricing and interchange Settlement and reconciliation Reporting Chargebacks Both card-present and card-not-present channels must be updated to process the new 2 series BINs as MasterCard BINs Terminal configuration and software updates may be required to process 2 series BINs Payvision Ref: Payvision-Upcoming Scheme Changes (v1.0)-october 2015 Page 5
Ecommerce transactions may require updates to web interfaces to process 2 series BINs Shopping carts must recognize the card numbers in the 2 series BIN range as MasterCard How will this affect you? Payvision will carry out necessary system updates to ensure correct processing of the new 2 series BIN. You are advised to make necessary changes to ensure that you can support the new BIN series and can accept MasterCard cards starting with 2. Effective date. October 2016 June 2017 - Field testing of the cards with a 2 series BIN from each region will begin. July 2017 - Issuance of cards containing a 2 series BIN to cardholders will begin. Payvision Ref: Payvision-Upcoming Scheme Changes (v1.0)-october 2015 Page 6
3. Transaction Processing and Late Presentment Time Frames Reduced-AP, Canada, CEMEA, LAC, U.S. What is changing? Visa will reduce and consolidate transaction processing time frames globally. The change will also align Chargeback Reason Code 74 late Presentment chargeback time frames with the updated processing time frames. To simplify the Visa rules and promote faster processing, Visa will reduce transaction processing time frames (i.e., the time from the transaction date to when it is cleared) and globally align the chargeback time frames for Reason Code 74, effective 15 April 2016. This change will allow issuers to better manage holds and reduce unnecessary cardholder complaints to merchants. Current situation Currently there are eight transaction types with different processing time frames, which may also vary by region or country. What does the change mean? To simplify this framework and align it globally, Visa will consolidate these transaction types into three categories: How will this affect you? You must take the following into account when capturing transactions within areas outside Visa Europe. Visa Electron Within five calendar days of the transaction date. Payvision Ref: Payvision-Upcoming Scheme Changes (v1.0)-october 2015 Page 7
Visa Prepaid Load Service Within two calendar days of the Visa Prepaid Load Service date. All other transactions Within eight calendar days of the transaction date. For transactions acquired in Japan, within 30 calendar days of the transaction date. For domestic Automated Fuel Dispenser (AFD) transactions in Malaysia, within two local business days of the transaction date. For domestic merchandise returns and credits in the U.S., within five calendar days of the transaction date. Effective date. 15 April 2016 Payvision Ref: Payvision-Upcoming Scheme Changes (v1.0)-october 2015 Page 8
4. Visa Prepayment Transactions (Pay Now and Get Later) - AP, Canada, CEMEA, LAC, U.S. What is changing? Effective for transactions processed on or after October 16, 2015, merchants will be permitted to receive partial or full prepayment when items in a store are not immediately available or when the customer cannot take items at the time, but will be delivered or provided at a later date. Current situation Previously, Visa Inc did not allow prepayment transactions. What does the change mean? The enabling of payment for merchandise or services advance, to be provided at an agreed time that is later than the time of the transaction. Partial prepayment is less than cost of merchandise or services purchased and must be applied to total obligation. Full prepayment must be equal to cost of merchandise or service purchased. How will this affect you? The merchant must provide all of the following in writing and the cardholder must consent to it at the time of the first, or only, partial prepayment, or at the time of the full prepayment: Description of promised merchandise or services Terms of service Timing of delivery to cardholder Transaction amount Cancellation and refund policies Date and time that any refund privileges expire without prepayment forfeiture Total purchase price Any other charges (e.g., taxes) The transaction receipt must include all required receipt elements plus the following prepayment content. Prepayment amount. Payvision Ref: Payvision-Upcoming Scheme Changes (v1.0)-october 2015 Page 9
For cancellations, the cancellation confirmation. Full cancellation and refund policy including date and time that any cancellation privileges expire (partial) or refund (full prepayment) without prepayment forfeiture. For partial payments, the word Deposit or Partial Payment. For balance payments, the word Balance. For full prepayment, the word Prepayment and the scheduled start date or delivery date of merchandise or services. Merchant Requirements Effective date. Already effective as of October 16, 2015. Payvision Ref: Payvision-Upcoming Scheme Changes (v1.0)-october 2015 Page 10
5. Digital Activity Service Provider Pricing Details What is changing? Effective 1 January 2015, MasterCard mandated registration for Digital Activity Service Providers (DASPs). Current situation MasterCard added a new type of service provider classification. This new classification of service provider relates to organizations that support Issuer Wallets or Digital Activity Customers participating in the MasterCard Digital Enablement Service (MDES), including programs that use MasterCard Cloud- Based Payments (MCBPs), a deployment model supported by the MDES Digitization Service. At that time, MasterCard also mandated registration for DASPs by Digital Activity Customers and other customer types like Principal Issuers. This bulletin provides the associated billing structure related to DASP registration fees. What does the change mean? Effective immediately, MasterCard will bill the initial customer (whether a Digital Activity Customer or a Principal Issuer) that registers a DASP for an initial registration and annual renewal fee, applicable to the following service provider types: Digital Activity Service Provider (DASP) Type 2 Third Party Processor (TPP) Independent Sales Organization (ISO) NOTE: MasterCard will maintain its current policy of not billing the registration of a Data Storage Entity (DSE). How will this affect you? If the initial acquirer terminates the service provider, the next registering acquirer will be assessed the renewal fee. MasterCard will check the initial fee that was charged, and follow these guidelines when assessing fees: If a service provider becomes a DASP first, the fee will be charged as a DASP fee. If TPP services are added, the fee will not be assessed as a TPP, and the DASP fee will remain the same fee. Payvision Ref: Payvision-Upcoming Scheme Changes (v1.0)-october 2015 Page 11
If the DASP fee is less than the TPP fee, then a subsequent fee will be charged. If the new subsequent fee is greater than the initial fee, then the initial fee will be charged. DASP Initial Registration Fee: USD 5,000 DASP Subsequent Registration Fee: USD 500 DASP Initial Renewal Fee: USD 5,000 DASP Subsequent Registration Fee: USD 500 Effective date. Immediately. Payvision Ref: Payvision-Upcoming Scheme Changes (v1.0)-october 2015 Page 12
6. Revised Standards for the Payment Facilitator and Service Provider Programs-Reminder This is a follow up of changes sent to payment facilitators on Thursday, March 26, 2015. MasterCard is implementing identification enhancements that will help identify the payment facilitator, sub-merchant, and/or independent sales organization that may be participating in a transaction. This will support the expansion of the payment facilitator model by enabling accurate acceptance location information, strengthening fraud monitoring and authorization screening, and providing clarity about the transaction to issuers and cardholders. What is changing? All payment facilitators must ensure that Sub-Merchant ID is populated in both authorization and clearing/capture records. The Sub-Merchant ID must always be the merchant ID of the sub-merchant whenever a payment facilitator is involved in a transaction. This value is assigned by the payment facilitator. The following field must contain the sub-merchant s information instead of the payment facilitator s information: Sub-Merchant ID-This field contains the Sub-Merchant ID which must be the merchant ID of the sub-merchant assigned by the payment facilitator. Current situation Currently, MasterCard allows acquirers to populate the payment facilitator location information in the merchant data fields in transactions. The payment facilitator populates merchant data with payment facilitator data instead of with the sub-merchant data. This prevents MasterCard, issuers, and cardholders from knowing the details of the actual merchant with whom they are transacting. Moreover, payment facilitators and independent sales organizations involved in a transaction are not clearly identified. What does the change mean? Payment facilitators must populate Sub-Merchant ID in both authorization and clearing/capture records. Payvision Ref: Payvision-Upcoming Scheme Changes (v1.0)-october 2015 Page 13
How will this affect you? Payment facilitators will need to make system changes to ensure that Sub-Merchant ID is sent to Payvision in authorization and clearing/capture. A separate notification detailing the exact changes payment facilitators need to make will be sent out the first week of September. Effective date. Already effective. Payvision Ref: Payvision-Upcoming Scheme Changes (v1.0)-october 2015 Page 14
7. Announcing the MasterCard SecureCode Key Principles for Increasing Trust for Ecommerce Transactions-Reminder What is changing? Due to the number of recent bulletin articles, MasterCard would like to summarize its three guiding principles to help establish better trust in the online payment ecosystem. MasterCard SecureCode Key Principles MasterCard summarizes the following key principles to help increase trust in the online payment ecosystem for MasterCard SecureCode transactions Principle 1 If the transaction s authentication request did not process through the MasterCard SecureCode Directory Server, then the merchant cannot claim benefits from the MasterCard SecureCode program (which includes reduced interchange, where available, or liability shift for the transaction). Authorization and clearing messages must be flagged as non-securecode messages when submitted by the merchant. Principle 2 If the transaction s authentication request did process through the MasterCard SecureCode Directory Server, and the merchant chooses to bypass the issuer s request for cardholder authentication or the cardholder failed the issuer s authentication challenge (denoted as PARes status = N), then the merchant cannot claim benefits from the MasterCard SecureCode program. In such cases, the merchant must submit the transaction as non-securecode in both the authorization and clearing messages. Principle 3 If the authorization transaction details indicate that the transaction processed through the MasterCard SecureCode Directory Server, the issuer must ensure its system has been updated to recognize valid SecureCode transactions. Valid MasterCard SecureCode transactions include merchant-only transactions, where the merchant has attempted to authenticate the cardholder but authentication was unavailable. Current Situation Recently, MasterCard has made several announcements addressing updates to the MasterCard SecureCode program. There is no summary to highlight the key principles. Payvision Ref: Payvision-Upcoming Scheme Changes (v1.0)-october 2015 Page 15
What does the change mean? Merchants are advised to remember MasterCard Securecode key principles when handling secure transactions. How will this affect you? Liability is borne by the merchant when choosing to process transactions that are not secure or when a merchant chooses to bypass authentication. Effective date. Immediately. Payvision Ref: Payvision-Upcoming Scheme Changes (v1.0)-october 2015 Page 16
8. Introducing a Processing Fee for Billing the Dispute Administration Fee (DAF)-Reminder What is changing? MasterCard introduced a Dispute Administration Fee (DAF) that will be automatically credited to the successful party in the dispute and debited from the unsuccessful party. This applies to chargeback, second presentment and arbitration chargeback (when applicable). The DAF will also apply to arbitration cases when the filing party is favored. The DAF is applied to all dispute messages (chargeback, 2nd presentment, arbitration chargeback) and for all chargeback reason codes. This new fees is applicable to all Intra-European and Inter- European chargebacks. Current situation Before introduction of this fee, the only fee that was charged by Payvision to merchants was the chargeback processing fee indicated in the merchant contract. What does the change mean? MasterCard will automatically deduct from or refund to Payvision the DAF whenever disputed transactions are processed. This means that Payvision will pass on the fee to you for every disputed transaction on top of the chargeback fee that is stated in your contract. How will this affect you? The fee will be deducted from you as indicated below: 1st chargeback- The issuer will be credited with EUR 15, and Payvision will be debited with EUR 15. This means that Payvision will automatically be charged EUR 15 paid to the issuer. This same amount of EUR 15 will be passed on to you for every intra-european and inter-european chargebacks. Second presentment (representment) - Payvision is credited with EUR 15 and the issuer is debited with EUR 15. This means that the issuer will return the fee that Payvision paid, and passed on to you when chargeback came in. This same amount will be refunded back to you for every intra- European and inter-european chargebacks. Arbitration chargeback (2nd chargeback) - The issuer is credited EUR 30 and Payvision is debited EUR 30. This same amount of EUR 15 will be passed on to you for every intra-european and inter-european chargebacks. Payvision Ref: Payvision-Upcoming Scheme Changes (v1.0)-october 2015 Page 17
Arbitration case Filing- Payvision will be allowed to collect EUR 30 from the issuer if the case is resolved in favor of the merchant. This same amount will be refunded back to you every intra- European and inter-european chargebacks if the case is resolved in your favor. Effective date. 2 August 2015 (1st billing on 9 August 2015) for 1st chargebacks. 20 September 2015 (1st billing on 27 September 2015) for 2nd presentments. 8 November 2015 for arbitration/2nd chargebacks (1st billing on 15 November 2015). 27 December 2015 for arbitration cases for MasterCard non-atm filed as of that date. Payvision Ref: Payvision-Upcoming Scheme Changes (v1.0)-october 2015 Page 18
9. Support of Revised Standards for Processing Authorizations and Preauthorizations-Reminder What is changing? MasterCard previously announced changes that impact how authorizations were sent within Europe region. MasterCard is stressing the importance of coding authorizations indicated by MasterCard. MasterCard is also announcing that the same changes will be applicable in all regions worldwide effective October 2016. An authorization for an amount greater than zero may be coded as a preauthorization, final authorization, or undefined authorization in line with the following requirements. In the Europe region and effective 14 October 2016 in all other regions, an acquirer is advised to identify a MasterCard transaction authorization request as a pre-authorization if: 1. Authorization is requested for an estimated amount that is greater than zero 2. The transaction might not be completed for reasons other than technical failure or lack of full issuer approval; for example: a. When the cardholder will be offered the choice at a later time to complete the transaction with another payment means (such as when checking out of a hotel or returning a rental car); b. When the products ordered by the cardholder might be later found to be out of stock c. If the mobile phone number for which the cardholder has requested a top-up is later found not to exist. All clearing messages corresponding to a preauthorization must be presented within 30 calendar days of the authorization approval date. A MasterCard transaction authorization request may be identified as undefined if: 1. Authorization is requested for an amount greater than zero; and 2. The final transaction amount may differ from the authorized amount; and 3. The transaction is not expected to be cancelled after the authorization request is approved in full by the issuer (excluding non-completion for technical reasons such as telecommunications failure or terminal failure). Effective 14 October 2016, all clearing messages corresponding to an undefined authorization must be presented within seven calendar days of the authorization approval date. Payvision Ref: Payvision-Upcoming Scheme Changes (v1.0)-october 2015 Page 19
A MasterCard transaction authorization request may be identified as a final authorization if: It is requested for the final transaction amount. The transaction may no longer be canceled after the authorization request is approved in full (excluding non-completion for reasons of technical failure). If an acquirer or merchant uses the final authorization, then in a dual message environment: 1. Any transaction corresponding to an authorization identified as a final authorization must be presented for clearing within four business days of the authorization approval date; and 2. The presented transaction amount must equal the authorized amount. Effective 14 October 2016, an acquirer is advised to identify a MasterCard transaction authorization request as a final authorization if: 1. Authorization is requested for the final transaction amount; and 2. The transaction is not expected to be cancelled after the authorization request is approved in full by the issuer (excluding non-completion for technical reasons such as telecommunications failure or POS terminal failure). Effective 14 October 2016, the clearing message corresponding to a final authorization must be presented within seven calendar days of the authorization approval date. Preauthorizations Maestro Transactions In the Europe Region, the rule on this subject is modified as follows. Preauthorizations are permitted for card-not-present Maestro transactions when completed in accordance with the requirements set forth below. With the exception of transactions occurring at automated fuel dispensers, pre-authorizations must not be used for Maestro transactions in any Card-present environment. The acquirer must ensure that the authorization request for card-notpresent Maestro transaction for an amount greater than zero is identified as a preauthorization if: 1. Authorization is requested for an estimated amount; or 2. The transaction might not be completed for reasons other than technical failure or lack of full issuer approval; for example: a. When the cardholder will be offered the choice at a later time to complete the transaction with another payment means (such as when checking out of a hotel or returning a rental car); b. When the products ordered by the cardholder might be later found to be out of stock; or c. If the mobile phone number for which the cardholder has requested a top-up is later found not to exist. Payvision Ref: Payvision-Upcoming Scheme Changes (v1.0)-october 2015 Page 20
Any card-not-present Maestro transaction clearing message corresponding to a preauthorization must be presented within seven calendar days of the authorization approval date. The presented transaction amount must equal the approved amount. Final Authorizations Maestro Transactions In the Europe region, the acquirer must ensure that any authorization request for an amount greater than zero is identified as a final authorization if: The transaction may no longer be cancelled after the authorization request is approved in full by the issuer (excluding non-completion for technical reasons such as telecommunications failure or POS terminal failure); and The authorization being requested is for the final transaction amount. In addition, the rule on the subject is modified as follows: Effective through 13 October 2016, any transaction clearing message corresponding to a final authorization must be presented within four business days of the authorization approval date. Effective 14 October 2016, any transaction clearing message corresponding to a final authorization must be presented within seven calendar days of the authorization approval date. In the Europe region and effective 14 October 2016 in all other regions, a merchant must inform the cardholder of any estimated amount for which authorization will be requested and must obtain the cardholder s consent to the amount before initiating the authorization request. This requirement does not apply to: Contactless transit aggregated or transit debt recovery transactions; Automated Fuel Dispenser (AFD) transactions (MCC 5542); or An authorization requested for an amount otherwise approved by the cardholder as the final transaction amount. Authorization When the Cardholder Adds a Gratuity In the Europe region and effective 14 October 2016 in all other regions, the following procedures apply to transactions in which the Cardholder adds a gratuity: If the merchant obtains an authorization identified as a preauthorization (in all regions) or an undefined authorization (in all regions except the Europe region), the transaction amount must not exceed the authorized amount for the purpose of adding a gratuity, unless the transaction is a cardpresent transaction that is neither a chip/pin transaction nor a contactless transaction. Payvision Ref: Payvision-Upcoming Scheme Changes (v1.0)-october 2015 Page 21
If the merchant obtains an authorization identified as a preauthorization (in all regions) or an undefined authorization (in all regions except the Europe region) for an estimated amount, and the transaction amount exceeds the authorized amount, the merchant may request an additional authorization. When the transaction amount must not exceed the authorized amount for the purpose of adding a gratuity, any gratuity must be included in the authorization request. When the gratuity amount must be included in the authorization request, the issuer must not place a hold on the cardholder s account in excess of the authorized amount. Current situation Since January 2013, MasterCard required acquirers and merchants in Europe region to ensure proper identification of authorizations as either pre-authorizations or final authorizations. Other regions are currently not mandated by MasterCard to follow the authorization identification. What does the change mean? Merchants within the Europe region not following the MasterCard mandate need to ensure that they send authorizations as indicated above. Merchants in other regions outside Europe must be aware that MasterCard will now require same identification to be followed worldwide when sending out authorizations. How will this affect you? All merchants must ensure compliance with MasterCard regulations. MasterCard is introducing monitoring programs. These programs will identify merchants not in compliance with MasterCard. Merchants will be charged fees whenever identified by MasterCard to be out of compliance. 1. Authorizations Not Reversed or Cleared Processing Integrity Fee Program Monitoring and reporting for the new Authorizations Not Reversed or Cleared Processing Integrity Fee Program. 2. Final Authorization Not Meeting Necessary Requirement Processing Integrity Fee Program Monitoring and reporting for the Final Authorizations Not Meeting Necessary Requirement Processing Integrity Program. 3. Undefined Authorization and Preauthorization Data Integrity Programs Monitoring and reporting period for the Undefined Authorization and Preauthorization Data Integrity programs. Payvision Ref: Payvision-Upcoming Scheme Changes (v1.0)-october 2015 Page 22
Non-compliance assessments for acquirers for the data integrity programs. Revised compliance standard for undefined authorization data integrity program. NB: MasterCard clarified that authorizations for recurring transactions should NOT be coded as preauthorizations since the final amount is already known and agreed with the cardholder. These should be sent as final authorizations instead. Effective date. Europe Region- Already effective Other Regions- October 2016 Payvision will send out more information in the coming months about how these changes will be implemented to regions outside Europe. Payvision Ref: Payvision-Upcoming Scheme Changes (v1.0)-october 2015 Page 23
10. Revised Chargeback Standards Errors in Processing What is changing? MasterCard has combined the errors in a processing family of chargebacks under one chargeback message reason code. Current Situation Currently, the impacted chargeback reasons codes existed separately. What does the change mean? MasterCard is announcing the collapse of the following chargeback message reason codes under 4834: 4831 (Transaction Amount Differs) 4834 (Duplicate Processing) 4842 (Late Presentment) 4846 (Correct Transaction Currency Code Not Provided) Chargeback message reason code 4834 has been renamed Point of Interaction Error. Chargeback message reason code 4850 (Installment Billing Dispute) has been moved to the new Domestic Chargeback chapter. Chargeback message reason code 4863 (Cardholder Does Not Recognize Potential Fraud) has been re-categorized under the fraud-related chargeback family and will be rewritten for clarity at a later date. How will this affect you? Chargeback Message Reason Code 4834 Point of Interaction Error All of the conditions and requirements previously included in message reason codes 4831 (Transaction Amount Differs), 4834 (Duplicate Processing), 4842 (Late Presentment), and 4846 (Correct Transaction Currency Code Not Provided) have been rewritten for increased clarity and are now included in this revised code. Effective date. 15 April 2016 Payvision Ref: Payvision-Upcoming Scheme Changes (v1.0)-october 2015 Page 24