Terms & Conditions Unit Trust Account

First National Bank a division of FirstRand Bank Limited Reg. No. 1929/001225/06 An Authorised Financial Services and Credit Provider (NCRCP20) 6th Floor, 1 First Place, Simmonds Street, Johannesburg, 2001, South Africa For general banking enquiries Tel: 0860 11 22 44 International +27(0)11 369 1111 Card Cancellations Tel: 0800 110 132 International +27(0)11 369 1189 Website: www.fnb.co.za Terms & Conditions Unit Trust Account These are the terms and conditions specific to the FNB unit trust account. Please read in conjunction with any other general terms and conditions. Definitions The following definitions apply directly to the FNB unit trust account: Purchase means an investment of units into the unit trust account. Repurchase means sale of units from the unit trust account. Business day means Monday to Friday with the exclusion of public holidays. Initial fee means fees charged on all purchases into the FNB unit trust account. RMBUT means The Collective Investment Scheme Manager ( the Manager ), RMB Unit Trusts Limited, a member of the Association of Collective Investments (Registration No. 1987/004287/06); FNB means First National Bank, a division of FirstRand Bank Limited (Registration No. 1929/001225/06); We refers to FNB and RMBUT collectively; NAV means net asset value, which is calculated as follows: the total value of the fund (including any income accrual and less permissible deductions) divided by the total number of units =NAV; Permissible deductions include auditor s fees, bank charges, trustee/custodian fees, RSC levies and service charges levied by RMBUT. Purchase and Repurchase Terms The investor applies to purchase/repurchase on the unit trust/s distributed by FNB and managed by RMBUT in accordance with the provisions of the Deed at the NAV at the close of business on the date of receipt of the instruction by RMBUT, provided it is received by the cut-off time of 13h00 on any given business day. If received after 13h00 the following working day s NAV shall be used to calculate the value of the transaction. The value of NAV changes every business day according to the market conditions. If an instruction is received by RMBUT on a Saturday, Sunday or Public Holiday, the following working day s NAV shall be used to calculate the purchase value of the investment. FNB reserves the right to request additional documentation as and when applicable to this application and/or any FNB account. In the event of units being repurchased, payment will only be made into the Investor s bank account as set out in the disinvestment banking details section. No third party payment is allowed from the unit trust account. Under normal circumstances, the repurchase payment will be effected within two working days of the required instruction reaching RMBUT before the cut-off time of 13H00 on any given business day. However, if necessary, the Manager is permitted to take up to 14 days from receipt of the instruction to make such payment in the event of incorrect banking details being submitted. Where the units tendered for repurchase have been ceded, pledged or otherwise hypothecated, the written consent of the beneficiary, or alternatively, proof that the hypothecation has been cancelled must be provided, to the satisfaction of FNB and RMBUT before the repurchase can be processed. In the event of receiving conflicting repurchase instructions, We reserve the right not to act on such instructions received. The bi-annual distribution will be reinvested or paid out as set out by the distribution instruction. Without prejudice to any other rights which we may have in terms hereof or at law, the investor agrees that We shall be entitled to recover from the investor any amount of money paid to the investor, which the investor is not entitled to for whatever reason, including interest thereon. FNB unit trust statements and tax certificates such as IT3 (b) and IT3 (c) will be sent to customers once a year, after the close of the financial year end. Funds performance will be distributed separately to clients on an annual basis. Fees All purchases incur an initial charge that is deducted from the full investment value and the remaining amount is allocated to the unit trust investment. The maximum initial fee (including broker fees and manager fees) is 5.13% (including VAT) of the initial investment amount. An annual fee of to 1.43% (including VAT) is levied on the fund. Commission and incentives may be paid and if so, would be included in the overall costs.

Correspondence with the FNB Any correspondence (letters, statements etc) will be sent to your last known postal address. Formal legal notices and summonses be served at your last known residential address. It is up to you to notify us of any changes in your address either at any FNB branch or via our call centre. Our systems may take up to 7 days to register the change. Any correspondence we send by post to you will be considered to have been received by you within 14 days of posting. Confidentiality and Disclosure of Information Your personal information will be treated as confidential and will not be disclosed, except: when we are legally compelled to do so; if it is in the public interest to disclose; where our interests require disclosure; where you have given your consent. General This application is for information purposes only and is not to be viewed as an offer to purchase any specific product and is not to be construed as investment advice nor guidance in any form whatsoever. Investors are encouraged to obtain independent professional investment and taxation advice from appropriately accredited intermediaries before investing in any of the unit trusts products. All references to companies and securities are only included for purposes of illustration. Whilst all care has been taken in the preparation of the information contained herein, no liability or responsibility will be accepted for any losses incurred as a result of acting on the contents of this application and the terms and conditions thereto. Collective Investment Schemes in Securities (CIS) are generally medium to long term investments. The value of participatory interests may go down as well as up and past performance is not necessarily a guide to the future. CIS are traded at ruling prices and can engage in borrowing and scrip lending. A schedule of fees and charges and maximum commissions is available on request from the company/scheme. Commission and incentives may be paid and if so, would be included in the overall costs. The manager may borrow up to 10% of the market value of the portfolio to bridge insufficient liquidity. Collective Investment prices are calculated on a net asset value basis, which is the total value of all assets in the portfolio including any income accruals and less any permissible deductions (brokerage, UST, VAT, auditor's fees, bank charges, trustee/custodian charges and annual management fees) from the portfolio, divided by the number of participatory interests in issue. Fluctuations or movements in exchange rates may cause the value of underlying international investments to go up or down. The manager reserves the right to close these portfolios to new investors on a date determined by the Manager. This portfolio is valued at 16h00. Instructions must reach RMBUT before the cut-off time of 13H00 on any given business day to ensure same-day value. RMBUT is an Authorised Financial Services Provider (FSP Number: 10137). RMB Unit Trusts Limited (Reg. No. 1987/004287/06), Private Bag 9959, Sandton, 2146, is the manager of the RMB Mutual Fund Scheme (including the FNB unit trusts) and is a member of the Association of Collective Investments. The Standard Bank of South Africa Limited, P O Box 54, Cape Town, 8000, is the trustee of the RMB Mutual Fund Scheme. Any complaints should be lodged in terms of the Complaints Resolution Policy, established in terms of FAIS, which is available at our offices and on request. Declaration I warrant that the information provided in the application for the unit trust account is true and correct I warrant, where this application is signed in a representative capacity on behalf of a minor, that I am the legal guardian of such minor ( the beneficiary ). I am aware of and consent to all costs relating to the investment. I understand the risk profile of the FNB unit trusts and its past performance is no guarantee of future results. Unit price, yield and investment return will fluctuate and upon repurchase, I or the beneficiary may receive more or less than the original investment value. I have read through and understand the terms and conditions. I agree to be bound by the terms and conditions contained herein. I have considered whether the FNB unit trust is appropriate for my or the beneficiary s financial situation and investment needs.

FNB SAVINGS & INVESTMENTS ACCOUNT GENERAL TERMS & CONDITIONS 1. For purposes of these rules, please note the following definitions and usage of words and/ or groupings : 1.1 the words, us, our, we or the Bank only refers to First National Bank ( FNB ) and you or your refers to the account holder; 1.2 The phrase Common Monetary Area refers to the grouping of South Africa, Lesotho, Swaziland and Namibia into a monetary union. The South African Rand is an accepted form of currency in all these countries; 1.1. Non-residents are considered to be natural persons who are neither permanently resident in South Africa; nor at any time during a relevant year of tax assessment physically present in South Africa in compliance with all three of the requirements of the physical presence test as determined by the South African Revenue Services (SARS); 1.2. Individuals who are leaving or have left South Africa for a period of time to work and/or live abroad are considered to be South African residents temporarily abroad. South Africans who have taken up permanent residence in another country are considered Non-residents. 2. We can change the required balances, minimum account opening deposits, fees, and/or penalty fees that apply to this account from time to time. Such changes will be reflected in the FNB Savings and Investments Pricing Guide, available online or the FNB app, and/or this agreement and/or our product information pages on our website, www fnb.co.za. 3. In accordance with the Income Tax Act No. 58 of 1962, we recommend that you obtain independent tax advice from a suitably qualified tax professional in respect of any tax implications which you will be responsible for that may arise in connection with your FNB Savings and Investments account(s). We will report information in respect of your FNB Savings and Investments account(s) held with us in accordance with the Tax Administration Act No. 28 of 2011 and any international agreement administered under the Tax Administration Act. Income tax certificates are issued in accordance with rules and guidelines from the South African Revenue Service. You can request income tax certificates from any FNB branch or download them via online banking. We may, at our discretion, send a certificate to you. You are responsible for ensuring that your contact details that are held with us are correct and up to date. 4. You are fully responsible for any tax implications arising from, or associated with, a FNB Savings and Investments account(s) opened on behalf of a minor in terms of the Income Tax Act No. 58 of 1962. You agree that you, or the minor(s) for whom the FNB Savings and Investments account(s) is/are opened, will not, at any stage, hold us liable and you hereby fully indemnify the Bank, and hold the Bank completely harmless, against all damages, claims and fines made against you, the minor(s) or the Bank, including all legal costs on an attorney-and-own-client scale, to the extent to which such damages, claims and fines arise out of or are connected to any taxation relating to your or the minor(s) FNB Savings and Investments account(s) with the Bank. 5. Once the minor attains the age of 16 years, the minor is entitled under section 87 of the Bank s Act, 1990 to operate their account unassisted by the minor s parent or legal guardian. Once this age is reached the parent or legal guardian will no longer have full authority on the minor s account without the minor granting such authority. Both the minor and parent or legal guardian will need to visit a branch with the minor s identity document to update personal details, account holder contact details and signature cards. 6. If the minor no longer qualifies for a FNB Savings and Investments account specifically designed for minors because of reaching age of majority, you agree that we can either automatically transfer the minor to another FNB Savings and Investments account or freeze or close their account. We will give you reasonable notice before we do this. 7. Unless the account rules state otherwise, we will determine the interest rate that will be used to calculate interest on your investment and this rate will change from time to time. Unless we say otherwise changes to the interest rate will take effect immediately. You will only earn interest if the funds in your account are equal to or more than the minimum balance you must deposit and/or keep in your account. You can get information about the interest rates that apply to your account via your Banker, contacting us via our call centre, visiting your nearest branch or visiting our website. Interest rate changes are also shown on the statements we send you. The interest rate quoted will always reflect what you will earn on an annual basis. If the date on which your interest must be paid falls on a Sunday or public holiday, we will pay you the interest on the next business day. 8. We may, at our discretion, change interest rates offered on products for the purposes of promotions and competitions. Such interest rates will only be applicable to the product(s) specified in the promotion or competition and will only be valid for the period of the promotion and competition. Where preferential rates are normally offered, such preferences may or may not apply for promotions and competitions. 9. Any receipt issued on the opening of the account is not transferable or negotiable. You may not pledge or cede (transfer) your rights arising from your savings or investment as security for loans without our consent. We will only consider cessions or pledges to registered South African Banks. 10. If any negotiable instrument (e.g. a cheque) is deposited in your account, the proceeds will be credited to your account immediately, but will only be available when the negotiable instrument has been honoured. If the negotiable instrument is dishonoured, your account will be debited accordingly and we will return the negotiable instrument to you at your risk. A fee may be charged to do this. You agree that we can clear cheques by making use of any clearing system. While acting in good faith and exercising reasonable care, we will not accept responsibility for ensuring that you have lawful title to negotiable instruments collected. 11. Some FNB Savings and Investments accounts historically provided you with the option of taking up a chip and pin card linked to that specific account. In such instances the card may be used for: ATM cash deposits; ATM cash withdrawals, ATM account viewing and balance enquiry; purchasing of goods and services from suppliers who display the VISA logo; purchasing or transacting by mail order, telephone and/or electronically; purchasing of fuel (at retailers discretion) and registering for online banking. The card may not however be used as a reference for recurring payments including debit orders, subscription fees and membership fees. To prevent someone from using your card without your permission you agree to take all reasonable steps to keep your card and personal identification number (PIN) safe. If you use your card outside of the Common Monetary Area you must comply with the relevant exchange control regulations. Any transaction or payment made in a currency other than South African Rands will be charged to your account at the VISA or MasterCard rate of exchange that applies on the date of settlement. The transaction will be shown on your account statement in Rands. We must report any transactions outside the

Common Monetary Area to the South African Reserve Bank. You must not use the card to buy foreign lottery tickets and participate in online gambling activities. We have an obligation to decline any card transactions that relates to foreign lotteries or any gambling activities. 12. Transaction charges, service fees, consultant assisted services charges, postage charges and card fees may apply to your account. These fees may reduce your capital amount and it is your responsibility to familiarize yourself with such fees and plan for them accordingly. You can obtain details of fees that apply to your account(s) from our Pricing Guides on our website, your nearest FNB branch, your banker or by contacting our call centre. 13. At our discretion, or as may be required by law, we may allow you to perform an early withdrawal or closure on your notice or fixed account(s). Such withdrawal or closure will attract a penalty fee which will be determined as such: 5% X Capital Amount Invested / 365 X Remaining Term with an minimum penalty fee dependant on capital amount invested as per the table below: Capital Amount Invested R0-R200 R201-R1,000 R1,001-R10,000 Minimum Penalty Fee R50 R100 R250 R10, 001-R50,000 R750 R50,001 and more R1000 14. If your account(s) becomes overdrawn we may send you a letter of demand instructing you to pay the outstanding debit balance on your account(s). Should you not respond by paying the full outstanding amount within the period provided in the demand letter, we reserve the right to offset the outstanding balance by taking the funds owed to us by yourself from any of your other FNB bank accounts. 15. If your account is inactive for a period in excess of 45 (forty five) months you will not be able to transact on it using self service channels and you will need to visit your nearest branch to activate it. Account activity rules however do not apply to Fixed Deposit accounts. 16. We are entitled to close an account if the balance falls below the required minimum balance and/or if the account remains inactive for a period of 60 (sixty) months or more. The credit balance on the account, which is not claimed by you by the time of closure of the account, will be written off and provided for separately. You retain the right to these unclaimed funds for a period of 60 (sixty) years from the day the account was closed provided that you produce original identification, complete the necessary forms supplied to you by us, and can prove the claim. 17. We will provide you with statements reflecting your debit and credit entries as well as the total credit or debit balance on your account(s) provided that you have opted to receive such statements. Statements are however not issued for Fixed Deposit accounts. Should you have selected to receive your statements and letters via post do note that this may attract a postage fee which will be levied against your account(s). 18. We reserve the right to monitor the use of your account(s) to ensure that it is line with product rules. Should your use of the account(s) be in breach of the product rules we reserve the right to close the account(s). 19. Should we suspect that your account has been used to commit any fraud or any has been used for any other illegal purpose, or the Bank is compelled to do so by law, we may close your account or refuse you access to your account without prior notification to you. 20. We recommend that you use incontact, a free SMS notification service offered by FNB as part of your account. incontact notifies you when there is any activity on your account shortly after it happens so that you will know if there are any unauthorised transactions on your account. This is so you can immediately take steps to prevent them and minimise your loss by contacting us. This is additional to any statement we send you. Because of this, if you decide not to sign up for or cancel incontact you agree that you alone will be responsible for those unauthorised transactions on that account. 21. You alone need to be satisfied that the product you have chosen meets your savings and investment needs and objectives. 22. When the product rules of your product and/or these terms and conditions change, you are entitled to terminate the product or switch to another product if you do not wish to accept the variation. Such termination or switching will be subject to the applicable product rules and may attract early withdrawal and/or penalty fees. 23. If you reside outside the Common Monetary Area additional rules may apply to you. Please refer to our FNB Non-Resident Centre to more fully understand these rules and how they are applicable to you. 24. You should send any correspondence to or lodge any complaint with your FNB branch, your Banker or via our call centre. Visit our website. 25. These terms and conditions must be read in conjunction with the account specific Product Rules. The FNB General Terms & Conditions also apply to you. A copy of these Product Rules and terms & conditions are available on our website or from our call centre.

FNB GENERAL TERMS AND CONDITIONS 1. THIS DOCUMENT RECORDS YOUR AND OUR AGREEMENT This agreement will apply to you if you are an individual and you have any account with First National Bank (FNB). This agreement sets out the general terms & conditions that apply to your and our relationship. You can do your banking or get information about your account using different banking channels. We may also provide you with payment mechanisms like a debit, cheque or petrol card so you can transact on your account. From time to time we may also make other services available to you. All of the above (banking channels, access mechanisms and services) are governed by their own rules. These rules will also apply to you if you use these products/services. To fully understand your and our rights and duties, you must read this agreement together with those rules. You must contact us if you don t understand any part of the rules. If there is a conflict (difference) between this agreement and the rules, the rules will apply. We can change this agreement or any of the rules at any time. We will tell you about any significant (important) changes to this agreement or the rules before we make the change. Unless you end the agreement before the date the change comes into effect (applies), we can assume that you agreed to the change. The words you or your means the account holder and any person the account holder allows to operate on the account. The words us, our, we or the bank only refers to First National Bank. 2. FEES YOU MUST PAY US In return for providing you with banking products and services you must pay our fees as set out in the rules and in FNB s latest Pricing Guide. (A copy is available on www.fnb.co.za or from any FNB branch.) Unless we say otherwise all fees are non-refundable. We may change our fees from time to time. We will advise you of this by giving you notice of the changes within a reasonable time before the change takes effect. 3. WHEN AND HOW WE WILL SEND YOU STATEMENTS To help you to check the transactions on your account we may make account statements available to you or you can go to any FNB branch and ask for a statement. You must check your statements. Statements are not sent out on certain accounts. We may either make your statements available electronically (e.g. on online banking) or we may send you your statements by email or by post. We can charge you an additional fee for statements you request over and above those we normally give our customers. Your statement will show all the transactions on your account for the period written on the statement. Transactions carried out, but not yet paid or deducted from your account will not appear on your statement 4. YOU MUST CHECK YOUR STATEMENT CAREFULLY AND REPORT ANY MISTAKES You must check each entry on your statement carefully as soon as you get your statement. You must report any mistakes or transactions done without your permission to us within 30 (thirty) days from the date of the statement. If you don t do this we can assume the entries and transactions shown on the statement were correct or done by you or with your permission. We will not be responsible for any loss or damage you suffer because you didn t report errors or unauthorised transactions on time. If you receive incontact notifications you must report any unauthorised transactions to us within 24 hours to prevent further unauthorized transactions. If you don t do this we can hold you responsible for those transactions. 5. HOW WE TREAT YOUR PERSONAL INFORMATION In this clause FSR means: FirstRand Bank Limited, FirstRand Limited, any affiliate companies, its associates, cessionaries, delegates or successors in title and / or third parties (like its authorised agents and contractors). How we use your information: FSR collect information from you directly; from your usage of our products and services; from your engagements and interactions with us; from public sources and from third parties. Your information will be confidential and will only be processed if you consented thereto; it is necessary to conclude or perform in terms of a contract with you; the law requires it or your, our or a third parties lawful interest is being protected or pursued. FSR may process your information. information includes amongst others information regarding marital status, national origin, age, language, birth, education, financial, identifying number, e-mail address, physical address, telephone number, online identifier, biometric information and your name. The processing of information includes the collection, storage, updating, use, making available or destruction thereof. FSR may process your information for the following reasons (amongst others): To comply with legislative, regulatory, risk and compliance requirements (including directives, sanctions and rules), voluntary and involuntary codes of conduct and industry agreements or to fulfil reporting requirements and information requests. To detect, prevent and report theft, fraud, money laundering and other crimes. To enforce and collect on any agreement when you are in default or breach of the agreement terms and conditions, like tracing you or to institute legal proceedings against you. To conduct market and behavioural research, including scoring and analysis to determine if you qualify for products and services. To develop, test and improve products and services for you. For historical, statistical and research purposes. To process payment instruments (like a cheque) and payment instructions (like a debit order). To create, manufacture and print payment instruments (like a cheque) and payment devices (like a debit card).

To do affordability assessments, credit assessments and credit scoring. To manage and maintain your accounts or relationship with FSR. To disclose and obtain information from credit bureaux regarding your credit history. To enable you to participate in the debt review process under the National Credit Act, where applicable. To enable FSR to deliver goods or documents or notices to you. For security, identity verification and to check the accuracy of your information. To communicate with you and carry out your instructions and requests. For customer satisfaction surveys, promotional and other competitions. FSR may share your information with the following persons (amongst others) whom has an obligation to keep your information secure and confidential: Attorneys, tracing agents, debt collectors and other persons that assist with the enforcement of agreements. Debt counsellors, payment distribution agents and other persons that assist with the debt review process under the National Credit Act. Payment processing services providers, merchants, banks and other persons that assists with the processing of your payment instructions. Insurers, brokers, other financial institutions that assist with the providing of insurance and assurance. Law enforcement and fraud prevention agencies and other persons tasked with the prevention and prosecution of crime. Regulatory authorities, governmental department, local and international tax authorities and other persons that FSR under the law have to share your information with. Credit bureaux. FSR s service providers, agents and sub-contractors like couriers and other persons FSR uses to offer and provide products and services to you. Persons to whom FSR cedes their rights or delegates their obligations to under agreements. FSR can process your information outside of the borders of South Africa, according to the safeguards and requirements of the law. FSR may process your information using automated means (without human intervention in the decision making process) to make a decision about you or your application for any product or service. You may query the decision made about you. You have the right to access the information FSR has about you by contacting us at FNBComplianceSupport@fnb.co.za or 011 371 8494. You have the right to request us to correct or delete the information FSR has about you if it is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, obtained unlawfully or no longer authorised to be kept. You must inform us of your request. You may object on reasonable grounds to the processing of your information. You may not object to the processing of your information if you have provided consent or legislation requires the processing. You must inform us of your objection at care@fnb.co.za. You have the right to withdraw your consent which allows us to process your information; however we will continue to process your information if permitted by law. You have the right to file a complaint with the Information Regulator, once established, about an alleged contravention of the protection of your information. You can refer to our Privacy Policy (copies can also be obtained from fnb.co.za) for more information on our privacy practices. 6. YOUR AND OUR ADDRESS FOR SENDING CORRESPONDENCE AND LEGAL NOTICES We may communicate with you using any means (electronically, fax, paper). We will send any communications (including statements) to the last postal; street; email address, telephone; cellphone or fax number we have on record for you or that is known. We may also communicate with you using our website, our banking channels (online, cellphone, telephone, ATM or our branches) or by means of a publication/advertisement in the media. We will serve legal notices and summonses at the last street address we have on record for you. You choose this address as your domicilium address for serving legal notices and summonses. You must send us any legal notices or summonses to the following address, which we choose as our domicilium: FNB Legal, 3rd Floor, No 1 First Place, Bank City, Johannesburg 2001. You must immediately tell us if any of your addresses, phone or fax numbers change. You can do this by contacting us, visiting any FNB Branch or by calling our call centre. (If you change your street address, you must give us proof of your new address.) It may take up to 7 (seven) days for the change to reflect on our systems. So we can update your records you agree that we may get your addresses and contact numbers from other companies in the FirstRand Limited Group. We will only use this information as stated above. Any correspondence we send to you by: post, will be considered to have been received by you within 14 days from the date on which we posted it; by fax, email or SMS, will be considered to have been received by you on the day it was sent, or in the case of a Saturday, Sunday or public holiday, on the next business day. Any notices or correspondence we make available on our website, our ATM network, our branches or in the media will be considered to have been received by you on the date it was published. 7. JURISDICTION AND COSTS We can bring any action against you under this or any other agreement we have with you in the Magistrate s Court, even if the amount claimed exceeds the jurisdiction of that Court. You agree to pay all the expenses we spent in recovering any money you owe us, including, our legal costs on the attorney and client scale; collection charges; tracing fees, plus VAT. Attorney and own client scale means the rates actually charged by our attorneys. These rates may be higher than the rates the courts allow. 8. IF YOU APPOINT OTHER PERSONS TO USE YOUR ACCOUNTS YOU ARE RESPONSIBLE FOR THEIR ACTIONS If you complete the necessary bank form, we will allow another person to use your account. We refer to these persons as account users. You will be responsible for all debts account users incur including our fees and charges, any overdrawn amounts plus interest on those amounts. You will be responsible for anything they do or fail to do. There is risk involved in giving another person access to your account. You must consider if restrictions or limits must apply.

You must provide correct and up to date information about the account users. You alone are responsible for deciding and checking what rights must be given to account users. You can cancel an account user s rights at any time by completing the required bank forms. You will be liable for all transactions they made before you did this, including future dated payments and cheques. The rights you gave to any account user come to an end when you end their authority or where the law says so, such as on your death or if you become legally incompetent. 9. FINANCIAL ADVISORY AND INTERMEDIARY SERVICES ACT 37 OF 2002 FAIS REGULATORY DISCLOSURES About the Financial Service Provider FSP Full name, registration number and FSP Number. First National Bank ( FNB ), a division of FirstRand Bank Limited Registration No. 1929/001225/06. FSP No. 3071 Physical and Postal Address 6 th Floor, 1 First Place, Bankcity, Simmonds Street, Johannesburg, 2001 Contact details for general enquiries P O Box 1153, Johannesburg, 2000 Tel 087 575 9404/ +27 11 369 1088 (International) website- www.fnb.co.za Compliance officer Tel 011 371 7953 Fax 011 371 2192 Complaints Tel 087 575 9404 Fax - (011) 632 2317 Email care@fnb.co.za FNB is approved as a FAIS Category I, II and III licensee. FNB is authorized by the Financial Services Board to provide FAIS financial services for the following financial products: Category I Advice and Intermediary Services: Long-Term Insurance Categories A, B1,B2 and C; Short-Term Insurance - Personal Commercial Lines; Long and Short Term Deposits, Pension Fund Benefits, Securities and Instruments: shares, money market, debentures and securitized debts, warrants, certificates and other instruments acknowledging debt, bonds, derivative instruments, participatory interest in Collective investment scheme, foreign currency denominated investments instrument, friendly society benefits Category II intermediary services: Securities and Instruments: shares, money market, debentures and securitized debts, warrants, certificates and other instruments acknowledging debt, bonds, derivative instruments, participatory interest in Collective investment scheme, foreign currency denominated investments instrument. Category III intermediary services: Securities and Instruments - Shares FNB declares the following: FNB holds the prescribed professional indemnity insurance. FNB earns commission and/or remuneration, according to the Long Term and Short Term Insurance Acts. FNB has a written mandate to act for MMI Group Limited ( MMI ) and FirstRand Life Assurance Limited (FirstRand Life). The product supplier s products are provided under a contract between the product supplier and FNB. FNB performs binder and outsourcing functions for MMI and FirstRand Life and it collects binder and outsourcing fees for doing so. FNB takes responsibility for the actions of its authorized representatives insofar as they are providing financial services (some of whom may be providing FAIS financial services under supervision). The contact details of the FAIS Ombud are published on our website at fnb.co.za and in our product terms and conditions. You can also contact us on 087 575 9404 to get this information. You can request assistance from the Ombud if you believe that your complaint has not been resolved satisfactorily by us with 6 (six) weeks of lodging your complaint. You need to refer the dispute to the Ombud within 6 (six) months of the issue remaining unresolved with FNB. 10. GENERAL At certain times, FNB may be prevented from providing banking or other services, products or goods to you or its customers or fulfilling its obligations to you because of things or events that are outside of its control. This includes, but is not limited to, involuntary interruptions outside of FNBs control such as electricity failures or blackouts or the unavailability of any telecommunications system or networks. It also includes wars, fires, floods, strikes. In such cases FNB will not be responsible for any failure to perform any of its obligations to you or its customers or any person, and its obligations will be suspended, for as long as such interruptions continue. FNB may its discretion give you prior notice of interruptions and changes, but it has no duty to do so. Without limiting the clauses before, FNB will not be legally responsible to you, any customers or person for any loss, costs, expenses, damages, or any claims, lawsuit, demands, of any kind whatsoever, whether brought by an individual or any entity, because of any service interruptions that were beyond FNBs reasonable control. TAKE NOTE: FNB endeavours to stop or prevent any criminal activities including money laundering and terrorist financing. Because of this FNB can do any of the following things if it considers it necessary to do so, or if South African and international laws, rules, regulations restrictions and policies ( the laws ) require it to do so: FNB may verify (check and confirm) the identity of any customer and entity as well as that of any persons related to or acting on behalf of or involved with such customers or entities. This includes, but is not limited to, mandated persons, directors, signatories, shareholders and related entities. FNB will do this at the start of the business relationship and as often as it or the law considers necessary thereafter. FNB can refuse to do business with any person or entity that it considers undesirable. FNB will not willingly and knowingly do business with any person that appears on any sanction list as prescribed by legislation or used by it in the management of its risks or that is linked to any agencies that appear on such sanction list, or linked to any restricted countries or the government agencies of such restricted countries as determined from time to time.

FNB can end its relationship with a customer. FNB can monitor any transactions and instructions. FNB can request further information before acting on any instruction or transaction. FNB can verify any transaction or instruction or recipient before processing it. This may result in a delay in FNB carrying out the instruction. FNB can refuse to carry out any instruction or transaction. FNB can place a hold on any account or facility. You agree to assist FNB to comply with the laws by providing FNB with all the information and documents it requires. If you fail to do so or provide false information FNB can refuse to enter into a relationship with you, refuse to carry out an instruction or process an instruction and can also end its relationship with you. TAKE NOTE: FNB will not be legally responsible to you, or any person, or customer for any loss or damage, you or they suffer if it does any of the things mentioned above or anything else necessary to comply with the laws. You must tell us immediately if you are placed under an administration order, are sequestrated. If your estate is provisionally or finally sequestrated or if you pass away, or become legally incompetent the full amount you owe us will be payable and access to the money in your account will be restricted. If we need to take legal action against you, one of our managers (who do not need to prove his appointment) will produce a certificate, which shows the amount you owe us. If you don t agree with this certificate, you will have to prove that it is wrong. In the case of fraud, suspected fraud, or where the law forces us, we can freeze or close your account or stop a service without notice to you. If there is a dispute about any matter or record, our records (certified as correct by any FNB manager whose authority need not be proved) will serve as prima facie proof. This means it will be treated as correct unless you can prove it is not. Unless we agree to this, you may not cede (transfer) or pledge (promise) any of your rights or delegate (transfer) any of your duties under your and our agreement. While we may give you extra time to comply with your obligations or decide not to exercise some of our rights, you must not assume that this means that our agreement with you has been changed or that it no longer applies to you. We can still insist on the strict application of any or all of our rights at a later stage. Every clause of the agreement and rules is severable from the others. If one or more of the clauses is invalid it will not mean the rest of the agreement/rules are invalid. The rest of the agreement and rules will still apply. The headings in clauses in our agreement and rules are included for your reference only and must be not be used to interpret the agreement or rules. Unless it is clear from the context, in the rules and this agreement a reference to the singular includes the plural and vice versa. If you live outside the common monetary area (South Africa, Namibia, Swaziland, and Lesotho) additional rules apply to you. See our nonresident terms & conditions. The words including or include must be read as including, but not limited to. For purposes of interpreting the agreement or any rules any reference to FNB includes its successors and assigns, and any of its officers, agents, staff and authorised representatives acting on its authority. We may end this agreement at any time by giving you reasonable notice of this. We can change the terms and conditions that apply to you, the way you access your accounts, any services we provide. We can also add new rules, products or stop existing products at any time. We will only notify you of material changes and unless you cancel this agreement before the date on which the changes take effect, you will be bound to them. No changes to this agreement or any rules and no waiver (giving up) of any of our rights will be binding on us unless it is recorded in writing and signed or issued by our authorised representatives. If the law allows, we have the right, without notice to you, to combine any or all accounts that you may have with us and to set off any amount that you owe us against any amount you have in any of your accounts. However, we reserve the right to combine only some of your accounts and then we will be entitled to claim from you any amount for an account that has not been combined. In addition to this agreement, you will continue to be bound by any tacit (unspoken or implied) agreement between you and us about any account, the common law and by the present-day customs, procedures, practices and usage existing among bankers. Unless we say otherwise South African law will govern our relationship, the terms and conditions and rules without giving effect to any conflict of law provisions.