Probate & Bereavement Probate & Bereavement Instructions Probate and Bereavement Centre PO BOX 524 Bradford BD1 5ZH Telephone: 0845 600 6025 Completing this form Please fill in the form using BLOCK CAPITALS and black ink. Tick any boxes which apply. To be completed when notified of the death of a customer and closing of accounts. In addition, this form can be used to transfer the ownership of an Investment account. This Form need not be completed for joint accounts, as ownership of these will transfer to the surviving joint account holder(s). (This does not apply to Investment accounts.) Such transfer can be done on production of a valid death certificate in branch. However, Investment accounts are not automatically transferred to the surviving joint account holder(s) and should be included on this form. Part A 1 Details of the deceased customer Date of death D D M M Y Y Y Y 2 Customer representative To act as a customer representative, you must do so in one of the following capacities. Please tick one of the boxes below to confirm the capacity in which you (or if more than one customer representative, all of you) wish to act and that you comply or will comply (as the case may be) with the stated requirements: (A) Executor n Where Grant of Probate (Certificate of Confirmation in Scotland) has been issued, a copy of this is required. Please note: this will be required in all cases where the account balances are more than 25,000 in total. n Where Grant of Probate (Certificate of Confirmation in Scotland) has not been issued, a copy of the Will is required. n Where there is more than one executor named in the Will and any executors have not completed Section 3 below, such executors must have either agreed, or have no objection, to you providing instructions to Santander in relation to the deceased s account(s) with us. (B) Administrator n A copy of the Grant of Letters of Administration (Certificate of Confirmation in Scotland) is required. Please note: this will be required in all cases where the account balances are more than 25,000 in total. (C) Next of kin n By signing this form in Section 5 below, you will be confirming that the deceased customer did not leave a Will and Grant of Letters of Administration (Certificate of Confirmation in Scotland) has not been applied for. n Where only one customer representative acts in the capacity of next of kin then, by signing this form in Section 5 below, you will be confirming that you are the next of kin solely entitled under the rules of intestacy to the monies held in the deceased customer s account(s) or, if there is/are any joint next of kin entitled to an equal share of the deceased s estate with you, that such account monies will be factored into such entitlement(s) so that, unless otherwise agreed with the other next of kin, an equal share of the deceased s account monies will be distributed to the other next of kin.
3 Customer representative details First customer representative Second customer representative Third customer representative Fourth customer representative Mr Mrs Ms Miss If there are more than four people, please add further details on another Probate & Bereavement Instructions form.
4 Solicitors details (if applicable) If the customer representative(s) have appointed solicitors to act on behalf of the estate, please enter their contact details here. Name of firm Contact name 5 Closure/transfer of ownership authority and indemnity The customer representative(s) must sign below to confirm the closure of accounts (or transfer of ownership of an Investment account(s), if applicable) in Section 6 below. Balances can only be (i) paid on closure of accounts to the customer representatives signing below in this Section 5 or (ii) transferred (in the case of Investment accounts only) to either the customer representatives signing below in this Section 5 or, where different, to the person or persons other than the customer representatives who must sign in Section 13 below. By signing below: n I warrant that I am/we are the deceased s customer representative(s). n I warrant that the information that I have provided in this Instruction Form is correct. n I undertake to indemnify and keep indemnified Santander UK plc against any claims arising from the deceased s account(s) and any losses or costs which may be incurred (i) in consequence of Santander UK plc acting upon my instructions in relation to any payment or transfer of monies and (ii) in the event that any information provided in this Instruction Form (including the above warranties) is incorrect. n I, the person whose signature appears below, have read and agree to the data protection statement in Section 11. n Where the balances standing to the credit of the account(s) in Section 6 are more than 25,000 in total, I confirm that Grant of Representation i.e. Grant of Probate or Grant of Letters of Administration (Certificate of Confirmation in Scotland), has been obtained and provided to you. n Where the balances standing to the credit of the account(s) in Section 6 are 25,000 or less in total, Grant of Representation, where this has been obtained by me, is provided to you. n Where I/we require to be the new account holder(s) of any of the deceased s Investment accounts, that I/we (i) have duly completed Section 8 with the correct personal information and (where applicable) my/our instructions relating to how interest is paid and/or the way that money can be taken out; (ii) declare that the money invested in the investments ticked as Transfer Ownership in paragraph (C) of Section 6 below will be held by me/us as the only beneficial owner; and (iii) agree to be bound by the relevant conditions of the account, a copy of which I/we have received. First customer representative signature Third customer representative signature Second customer representative signature Fourth customer representative signature
6 Details of account(s) the deceased held with Santander PLEASE NOTE: TRUSTEE ACCOUNTS DO NOT FORM PART OF THE DECEASED CUSTOMER S ESTATE. JOINT ACCOUNTS DO NOT NEED TO BE INCLUDED, EXCEPT JOINT INVESTMENT ACCOUNTS, WHICH SHOULD BE LISTED IN PARAGRAPH (C) BELOW. A) Banking and Savings accounts (excluding bonds and ISAs) All banking and savings products (excluding bonds and ISAs) must be closed. If the deceased had no other account types and the total of these accounts amounts to 25,000 or less, closure can be done immediately in branch. Please enter details of these accounts in the following boxes Sort code Account number 1 4 Sort code Account number 2 5 3 If the total of the accounts amounts to more than 25,000, or contains any of the below, then the deceased s accounts will be handled by our Probate and Bereavement Centre. All such accounts, except for savings bonds and investment accounts (see below), must be closed. B) Savings Bonds Savings Bonds may either remain open in the deceased s name until maturity or be closed. If applicable, please indicate how you would like us to handle any bonds. If not applicable, please leave blank. Close all Keep open until maturity C) Investment accounts (including Investments ISAs) Investment accounts may have their ownership transferred into a new name or be closed. PLEASE ENSURE ALL OF THE DECEASED S INVESTMENT ACCOUNT NUMBERS ARE LISTED BELOW AS NO ACTION CAN BE TAKEN WITHOUT THIS. If ownership of Investment accounts are to be transferred, please also complete Part B Transfer of ownership. Close Transfer ownership Please enter details of these accounts in the following boxes Product Number 0015 Contract Number 0015 Contract Number 0015 Please note: If a Fixed Term Investment is closed prior to maturity you will get back the value of the Plan at that time which may be less than the returns described. Investments ISAs will be closed on the death of a holder, although it is possible to transfer the underlying investments, but not the ISA, into the name of another person. Investments ISAs and other Investment accounts cannot be reinstated if you have instructed us to close them. D) accounts For all other accounts, the teams directly responsible for them will be in contact with you to discuss your options. Please indicate any other accounts held in the deceased s name Credit Card Mortgage Cash ISA Building/Contents Insurance Shares Life Insurance Unsecured Personal Loan Business Banking 7 Payment instructions Please enter details of how you would like the funds to be paid. We are unable to provide any payment in cash. A) Transfer to existing Santander savings/bank account (Please note that we cannot transfer into ISAs or bonds) Name of account holder Sort Code Account Number 6 B) Transfer to external account (Please note that we cannot do this if the account is being closed in branch) Name of bank/building society Name of account holder Sort Code Account Number C) Cheque Payee name
Part B Transfer of ownership of Investments Complete Part B Transfer of ownership of Investments ONLY if you wish to operate an Investment account/accounts, in the name of a new account holder and have indicated as such by ticking Transfer Ownership in Section 6. Complete Section 8 with the details of the person or people who will operate the account and Sections 9 and 10 if you also want to change how interest is paid and/or the way that money can be taken out. Note: New account holders, other than customer representatives who have already signed in Section 5, must sign in Section 13 below. 8 About you We need the following details so that you can operate the account. First customer Are you an existing Santander customer? Yes No First name Second customer (if applicable) Are you an existing Santander customer? Yes No First name Middle name(s) Middle name(s) names you re known by or commonly use (not nicknames) (please include title, first name and surname) names you re known by or commonly use (not nicknames) (please include title, first name and surname) Permanent residential address Permanent residential address How long have you lived at this address? Y Y M M Where would you like your post sent? (if different from your home address) How long have you lived at this address? Y Y M M Where would you like your post sent? (if different from your home address) 9 Changing how we pay you interest You can choose to have your interest paid monthly, quarterly or yearly (provided the conditions of the account allow it). Subject to the account s conditions, we can pay the interest into the account, into another Santander savings account or into another suitable bank or building society account. Please tick to show the option you d like and, if you choose either option B or C, please give us details of the account that you would like the interest to go to. Monthly Quarterly Yearly If interest is being paid into a different account: A: Pay interest into the account Name of bank or building society B: Pay interest into a different Santander savings account Sort code Account number C: Pay interest into another account Name of account holder(s).
10 Changing who can take money out You can ask us to accept any one of the following combinations of signatures when making withdrawals, by ticking one of the boxes. Once set up, we ll follow this instruction unless we receive written notice to change it again. Any further changes will need to be in writing and signed by the right number of signatories as requested below. Either signature (for accounts operated by two customers) Any signature (for accounts operated by three or more customers) Any two signatures (for accounts operated by three or more customers) 11 Data Protection Statement All signatures (for accounts operated by two or more customers) I confirm that I am entitled to disclose information about any partner/spouse named on the application form. Using my personal information Whether or not I become a customer, you may use all the information I give to you Santander UK plc, or you hold on me to provide and manage the account, policy or service on which I am registered as a legal representative and/or owner. This includes information about the conduct (including details of transactions) of any account or policy that I have with you, a group company or an associated company. You may also use my information to help you develop and improve your products and services. You will keep information about me after my account is closed or my policy has ended. Sharing my personal information You may share my information for the purposes described in this statement with the group of companies to which you belong (the Santander Group) and your associated companies, and with service providers or agents. These companies may be based in other countries. I understand that you will make sure that my information is only used in line with your instructions and your own strict policies on confidentiality. If you transfer my information to another country, you will also make sure that you give it the same levels of protection as needed under the UK Data Protection Act. You may also give essential information about my account and cards (if any) to others if needed to manage my account and/or renew my account or policy and for regulatory purposes. My marketing preferences You may invite me to take part in market research surveys and identify and let me know by post, telephone or electronic media (including email and SMS) of products or services, which your group of companies and its associated companies think may interest me. (If I am aged over 18, when deciding whether to provide me with details of a credit product you may search the files of credit reference agencies which will not make a record of this search available to other lenders who search my file.) If I don t want information on other products and services or to be included in market research, I can tick the following boxes: Please do not contact me: by telephone by electronic media by post for market research Unless I have said otherwise, by continuing with this application, I agree to you contacting me using any of the methods shown above. Credit reference agencies (bank accounts, credit cards, mortgages and unsecured personal loans) I understand that when you register me as a legal representative and/or owner on this account, and any future increase in the credit or overdraft limit (this does not apply to the basic current account and those under 18), you may use the information (including information about the conduct of any of my accounts) for credit assessment, which may include credit scoring. For more information on how credit scoring works, I can read the Your application and credit scoring leaflet. You may make any enquiries relating to me that you consider necessary (for example, from another financial institution) and search the files of credit reference agencies, which will keep a record of each search. This could affect my ability to get credit elsewhere within a short period of time. Details about this application (whether or not it goes ahead) will be recorded at the credit reference agency. A financial link between joint applicants or between myself and any named partner or spouse will be created at the credit reference agency. This will link our financial records, where each will be taken into account in all future applications by either or both of us. If I already have a financial association you will assess my application on this basis. This situation will continue until one of us successfully files for a disassociation at the credit reference agency. You will also pass details about me and how I manage my account (if my application is successful) to credit reference agencies. I understand that this will include if I fail to make agreed payments into my account (even if I stay within the agreed Arranged Overdraft limit) and that this information may affect my ability to get credit. Verifying my identity and fraud checks Before you can register me as a legal representative and/or owner on this account or policy, in order to prevent or detect fraud you will check and share the information provided in this application or at any stage with fraud prevention agencies, and may make searches at credit reference agencies who will supply you with information, including information from the electoral register, for the purposes of verifying my identity. Scoring methods may be used to verify my identity. A record of this process will be kept that may be used to help other companies to verify my identity. If false or inaccurate information is provided and fraud identified, details will be sent to fraud prevention agencies. Law enforcement agencies may access and use this information. You and other organisations may search and use the records held by credit reference and fraud prevention agencies to prevent and investigate crime, fraud and money laundering and for example: n to check details on applications for credit and credit related or other facilities; n to verify my identity if I or my financial associate applies for other facilities; n to undertake statistical analysis and system testing; n to manage credit and credit related accounts or facilities; n to recover debt; n to check details on proposals and claims for all types of insurance; and n to check details of job applicants and employees. You may also search and use your internal records for these purposes. You and other organisations may search and use from other countries the information recorded at fraud prevention agencies. Further information on the credit reference agencies and fraud prevention agencies you use is available by telephoning 0845 602 0319. Cards on my account If I have cards on this account, I understand that you may give information on transactions I have made using my cards on my account to any payment system under which you issue my cards (for example Visa or MasterCard), who may transfer the information overseas to deal with transactions, to resolve disputes and for statistical purposes. Access to my information I understand I have the right to see certain records you hold about me if I pay a fee and I can get an information sheet explaining my rights from any branch.
12 Declaration by new account holders (other than customer representatives who have already signed in section 5) 1. I, the person whose signature appears below, declare that the money invested in the account(s) detailed in Section 6 and where ownership of such account(s) is/are to be held by me/us as the only beneficial owner or joint beneficial owners. 2. I, the person whose signature appears below on this form, have read and agreed to the data protection statement in Section 11. 3. I agree to be bound by the relevant conditions of the account, a copy of which I have received. 13 Your signature(s) Please do not sign this form until you have read and agreed to the full data protection statement. For new owner(s) of account First new customer signature Second new customer signature Third new customer signature Fourth new customer signature
Branch use only Date form completed in branch D D M M Y Y Y Y Partenon Centre Number First Customer RepID type Second Customer RepID type ID reference ID reference Branch name Third Customer RepID type ID reference Name of person completing form (branch adviser) Fourth Customer RepID type ID reference E-number of branch adviser Alert placed on customer record Initial to confirm if BM/SCM discretion used Reason Total estate over 25,000 Customer request raised Customer request number (A customer request should be raised at the time the paperwork is being submitted to the Probate & Bereavement Centre) Initial to confirm following documents are held in branch register or mark N/A Certified copy of Death Certificate Probate & Bereavement Instructions Certified copy of Grant of Representation Certified copy of Will N/A N/A Santander is able to provide literature in alternative formats. The formats available are: large print, Braille and audio CD. If you would like to register to receive correspondence in an alternative format please visit www.santander.co.uk/alternativeformats for more information, ask us in branch or give us a call. MISC 1168 SEP 13 HF Santander UK plc. Registered Office: 2 Triton Square, Regent s Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England. www.santander.co.uk. Telephone 0870 607 6000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, except in respect of its consumer credit products for which Santander UK plc is licensed and regulated by the Office of Fair Trading. Our Financial Services Register number is 106054. Santander UK plc is also licensed by the Financial Supervision Commission of the Isle of Man for its branch in the Isle of Man. Deposits held with the Isle of Man branch are covered by the Isle of Man Depositors Compensation Scheme as set out in the Isle of Man Depositors Compensation Scheme Regulations 2010. In the Isle of Man, Santander UK plc s principal place of business is at 19/21 Prospect Hill, Douglas, Isle of Man, IM1 1ET. Santander and the flame logo are registered trademarks.