CPPQ Manning Pharmacy Patient Questionnaire 216/17 Q1 Why did you visit this pharmacy today? Answered: 15 Skipped: To collect a prescription... To collect a prescription... To collect a prescription... For some other reason (plea... % 1% 2% 3% 4% 5% 6% 7% 8% 9% 1% Answer Choices To collect a prescription for yourself To collect a prescription for someone else To collect a prescription for you and someone else For some other reason (please specify the reason below) Responses 69.33% 14 23.33% 35 4.% 6 3.33% 5 Total 15 1 / 18
CPPQ Manning Pharmacy Patient Questionnaire 216/17 Q2 If you collected a prescription today, did you? Answered: 144 Skipped: 6 Collect straight away Wait in the pharmacy Come back later % 1% 2% 3% 4% 5% 6% 7% 8% 9% 1% Answer Choices Collect straight away Wait in the pharmacy Come back later Responses 28.47% 41 65.28% 94 6.25% 9 Total 144 2 / 18
CPPQ Manning Pharmacy Patient Questionnaire 216/17 Q3 How satisfied were you with the time it took to provide your prescription and/or any other NHS services you required? Answered: 148 Skipped: 2 Not at all satisfied Not very satisfied Fairly satisfied Very Satisfied % 1% 2% 3% 4% 5% 6% 7% 8% 9% 1% Answer Choices Not at all satisfied Not very satisfied Fairly satisfied Very Satisfied Responses 2.3% 3 1.35% 2 19.59% 29 77.3% 114 Total 148 3 / 18
CPPQ Manning Pharmacy Patient Questionnaire 216/17 Q4 During any visits to Manning Pharmacy, how would you rate the following? Please tick one box for each aspect of the pharmacy listed: Answered: 146 Skipped: 4 Cleanliness of the pharmacy Comfort and convenience... Having the items you... Offering a clear and we... 4 / 18
CPPQ Manning Pharmacy Patient Questionnaire 216/17 clear and we... How long you have to wait... A private area available wh... % 1% 2% 3% 4% 5% 6% 7% 8% 9% 1% Very poor Fairly poor Fairly good Very good Don t know Very poor Fairly poor Fairly good Very good Don t know Total Cleanliness of the pharmacy.68% 1 11.64% 17 87.67% 128 146 Comfort and convenience of the waiting areas (e.g. seating or standing room).68% 1 25.34% 37 73.29% 17.68% 1 146 Having the items you required in stock.68% 1 2.74% 4 15.75% 23 8.14% 117.68% 1 146 Offering a clear and well organised layout.69% 1 16.55% 24 82.76% 12 145 How long you have to wait to be served.69% 1.69% 1 15.17% 22 82.76% 12.69% 1 145 A private area available where you could speak without being overheard, if required.69% 1 3.45% 5 88.28% 128 7.59% 11 145 5 / 18
CPPQ Manning Pharmacy Patient Questionnaire 216/17 Q5 Again, Concerning any visits to this pharmacy, how would you rate the pharmacist and the other staff who work there? Please tick one box for each aspect of the service listed: Answered: 146 Skipped: 4 Polite and taking the t... Answering any queries you... Service you received fro... 6 / 18
CPPQ Manning Pharmacy Patient Questionnaire 216/17 Service you received fro... Providing an efficient... Staff overall % 1% 2% 3% 4% 5% 6% 7% 8% 9% 1% Very poor Fairly poor Fairly good Very good Don t know Very poor Fairly poor Fairly good Very good Don t know Total Polite and taking the time to listen to what you want 1.37% 2 97.26% 142 1.37% 2 146 Answering any queries you may have 2.7% 3 95.17% 138 2.76% 4 145 Service you received from the pharmacist 1.37% 2 96.58% 141 2.5% 3 146 Service you received from the other pharmacy staff 3.42% 5 95.89% 14.68% 1 146 Providing an efficient service.68% 1 4.79% 7 93.84% 137.68% 1 146 7 / 18
CPPQ Manning Pharmacy Patient Questionnaire 216/17 Staff overall 1.38% 2 97.93% 142.69% 1 145 8 / 18
CPPQ Manning Pharmacy Patient Questionnaire 216/17 Q6 Thinking about all the times you have used this pharmacy, how well do you think it provides each of the following services? Answered: 144 Skipped: 6 Advice on a current heal... General advice on leading a... Disposing of medicines yo... Advice on health servi... 9 / 18
CPPQ Manning Pharmacy Patient Questionnaire 216/17 % 1% 2% 3% 4% 5% 6% 7% 8% 9% 1% Not at all well Not very well Fairly well Very well Never Used Not at all well Not very well Fairly well Very well Never Used Total Advice on a current health problem or a longer term health condition 6.25% 9 64.58% 93 29.17% 42 144 General advice on leading a more healthy lifestyle 5.63% 8 38.73% 55 55.63% 79 142 Disposing of medicines you no longer need.71% 1 2.14% 3 47.86% 67 49.29% 69 14 Advice on health services or information available elsewhere 2.86% 4 42.86% 6 54.29% 76 14 1 / 18
CPPQ Manning Pharmacy Patient Questionnaire 216/17 Q7 Have you ever been given advice about any of the following by the pharmacist or pharmacy staff? Answered: 143 Skipped: 7 Stopping smoking Healthy eating Physical exercise % 1% 2% 3% 4% 5% 6% 7% 8% 9% 1% Yes No Yes No Total Stopping smoking Healthy eating Physical exercise 2.8% 4 2.13% 3 2.84% 4 97.2% 139 143 97.87% 138 141 97.16% 137 141 11 / 18
CPPQ Manning Pharmacy Patient Questionnaire 216/17 Q8 Which of the following best describes how you use Gibson Pharmacy? Answered: 141 Skipped: 9 It is my pharmacy of... This is one of several... This pharmacy was just... % 1% 2% 3% 4% 5% 6% 7% 8% 9% 1% Answer Choices It is my pharmacy of choice This is one of several pharmacies that I use when I need to This pharmacy was just convenient for you today Responses 87.23% 123 6.38% 9 6.38% 9 Total 141 12 / 18
CPPQ Manning Pharmacy Patient Questionnaire 216/17 Q9 Finally, taking everything into account - the staff, the shop and the service provided - how would you rate Gibson Pharmacy? Answered: 142 Skipped: 8 Poor Fair Good Very Good Excellent % 1% 2% 3% 4% 5% 6% 7% 8% 9% 1% Answer Choices Poor Fair Good Very Good Excellent Responses 1.41% 2 9.15% 13 4.85% 58 48.59% 69 Total 142 13 / 18
CPPQ Manning Pharmacy Patient Questionnaire 216/17 Q1 If you have any comments or feedback about this pharmacy how it and could be improved, please write them in here: Answered: 3 Skipped: 12 14 / 18
CPPQ Manning Pharmacy Patient Questionnaire 216/17 Q11 Confidentiality and Data Protection Assurance Answered: 141 Skipped: 9 Do you feel your... Do you trust this pharmac... % 1% 2% 3% 4% 5% 6% 7% 8% 9% 1% Yes No Yes No Total Do you feel your confidentiality is respected? Do you trust this pharmacy to hold your personal information securely? 97.16% 137 97.8% 133 2.84% 4 141 2.92% 4 137 15 / 18
CPPQ Manning Pharmacy Patient Questionnaire 216/17 Q12 How old are you? Answered: 138 Skipped: 12 16-19 2-24 25-34 35-44 45-54 55-64 65+ % 1% 2% 3% 4% 5% 6% 7% 8% 9% 1% Answer Choices 16-19 2-24 25-34 35-44 45-54 55-64 65+ Responses.72% 1 2.17% 3 3.62% 5 17.39% 24 13.77% 19 23.19% 32 39.13% 54 Total 138 16 / 18
CPPQ Manning Pharmacy Patient Questionnaire 216/17 Q13 Are you Answered: 137 Skipped: 13 Male Female % 1% 2% 3% 4% 5% 6% 7% 8% 9% 1% Answer Choices Male Female Responses 39.42% 54 6.58% 83 Total 137 17 / 18
CPPQ Manning Pharmacy Patient Questionnaire 216/17 Q14 Which of the following apply to you: Answered: 139 Skipped: 11 You have, or care for,... You are a carer for... Neither % 1% 2% 3% 4% 5% 6% 7% 8% 9% 1% Answer Choices You have, or care for, children under 16 You are a carer for someone with a longstanding illness or infirmity Neither Responses 14.39% 2 17.27% 24 68.35% 95 Total 139 18 / 18