Filling Medicare coverage gaps.

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Medicare Supplement Insurance Plans Filling Medicare coverage gaps. Affordable benefits. Personal attention. Easy to apply. A Division of Health Care Service Corporation, a Mutual Legal Reserve Company, P384 an Independent Licensee of the Blue Cross and Blue Shield Association. 81779.0113

no one handles Medicare coverage gaps better than we do You re off to a smart start. With this booklet, you re getting important information about Medicare Supplement insurance plans from Blue Cross and Blue Shield of New Mexico (BCBSNM). 1 Information is key to understanding Medicare costs and who covers those costs. For example, while Medicare pays much of your health care bill, you are required to pay what is left over. Medicare typically pays 80% of costs, leaving you to pay the remaining 20%. Choose a Medicare Supplement insurance plan that starts where Medicare stops. We can help you understand where the gaps in Medicare are and how a Medicare Supplement insurance plan can help you bridge those gaps. And, we ll introduce you to the basic benefits in all five BCBSNM Medicare Supplement insurance plans. You ll be able to compare options and features from the most basic to the most comprehensive plan and everything in between. We are confident you will find one that will fit your needs and budget. 1 Not Connected with or Endorsed by the U.S. Government or the Federal Medicare Program. 1

when Medicare falls short You can think of Medicare as a safety net. But even a safety net has holes. And when it comes to Medicare, that can leave certain health care expenses uncovered. The cost savings chart below shows what expenses a Medicare Supplement insurance policy can help cover. Cost savings chart Hospital Stay $1,184 Days 1-60 $8,880 Days 61-90 @ $296/Day $35,520 Days 91-150 @ $592/Day Skilled Nursing care $0 Days 1-20 $11,840 Days 21-100 @ $148/Day + = $45,584 $11,840 A Medicare Supplement insurance plan can help you pay out-of-pocket costs which for Part A alone could be as much as... $57,424 2 2 The typical industry standard is that Medicare pays 80% of most charges. This illustration is based on enrolling in Plan F. Call your BCBSNM authorized agent. 2

Medicare Supplement insurance plans to the rescue Let s start with the basic benefits included in all Medicare Supplement insurance plans. These are: Part A hospitalization coinsurance plus coverage for 365 additional days after Medicare benefits end. Part B medical coinsurance (generally 20 percent of Medicare approved expenses) or copayments for hospital outpatient services. Plans K, L, and N require you to pay a portion of Part B coinsurance or copayments. The first three pints of blood each year. Hospice Part A coinsurance. The chart below shows the BCBSNM Medicare Supplement insurance plans that are available to you. As you can see, the plans vary in coverage. This gives you lots of leeway when choosing the right insurance plan for you. To help you decide, call your authorized BCBSNM agent. A B F F * N ** Basic Benefits Skilled Nursing Co-insurance Part A Deductible Part B Deductible Part B Excess (100%) Foreign Travel Emergency 3

beyond the basic Medicare Supplement insurance coverage We include plans that can provide you with additional protection. All of these plans F, High Deductible F*, and N 3 ** offer you: Cost-effective coverage for many Medicare-eligible expenses, such as: Hospital Care Office Visits/Physician Services Outpatient X-Rays and Lab Tests Physical, Radiation, and Speech Therapy Ambulance Service A name doctors and specialists everywhere know, value, and accept. Put your mind at ease knowing that your health care coverage is with a financially stable and recognized leader serving New Mexico for over 70 years. 3 We also offer basic Plan A, as well as Plan B. * Plan F has an option called High Deductible Plan F. This high deductible plan pays the same benefits as Plan F after one has paid a calendar-year $2,110 deductible. Benefits from high deductible Plan F will not begin until out-of-pocket expenses exceed $2,110. Out-of-pocket expenses for this deductible are expenses that would ordinarily be paid by the policy. These expenses include the Medicare deductibles for Part A and Part B, but do not include the plan s separate foreign travel emergency deductible. ** Plan N requires a copayment of up to $20 for office visits and a copayment of up to $50 for ER. Have questions? Get answers. Call your BCBSNM authorized agent. 4

more valuable features for plan members Discount program 4 for health care products and services. Discounts on the following are available at no extra fee: Vision products and services, including eyeware, contact lenses, and laser correction surgery. Hearing aids and exams. Weight management programs. Complementary Alternative Medicine (CAM), including acupuncture, vitamins/herbal supplements, chiropractic, health and wellness-related magazines, and more. A fitness program 5 that fits your lifestyle. This program opens the door to a network of fitness centers that are located close to home or work, near friends and family, and even available where you travel. It s never been more convenient and affordable to start your own personal campaign to get and stay in shape. Check out these features and, for more details, please visit bcbsnm.com. Virtually unlimited access to a nationwide network of popular fitness clubs. Flexible membership, no long-term contracts. An affordable one-time enrollment fee and a budget-friendly monthly fee. 4 The value-added discount program is available to BCBSNM Medicare Supplement insurance members. The products and services available are not part of the Medicare Supplement insurance plan being advertised in this information packet. The discount health care program is not insurance. The value-added products and services may be discontinued or changed at any time and may be subject to geographical availabilities. 5 The Fitness Program is not part of the Medicare Supplement insurance plan being advertised in this information packet. The Fitness Program may be discontinued or changed at any time and may be subject to geographic availability. Members are responsible for all fees, dues, and other charges related to The Fitness Program. Refer to program terms and conditions for further details. 5

help close the Medicare coverage gap today Take these steps to help protect yourself against uncovered, unexpected medical costs. Use the coverage chart included to familiarize yourself with BCBSNM Medicare Supplement insurance plans offered. Keep in mind that all plans feature a basic benefits package that covers a significant portion of the Medicare gap. Note the differences between plans. Some Medicare Supplement insurance plans feature additional coverage options. To help lower costs, some other plans offer less comprehensive benefits or higher cost sharing Consider your situation, compare plan costs including monthly premium and out-of-pocket-expenses, and apply for the plan that best fits your needs. Enroll now, send your application today! Get reliable coverage from a health insurance industry leader. Call your BCBSNM authorized agent. 6

we want you to be 100 percent satisfied We want you to be 100 percent satisfied, and we work hard very hard to reach that goal. Maybe that s why our members are 93 6 percent satisfied. You really do get more for your money from BCBSNM. Remember, to apply you must be a New Mexico resident and be covered by Medicare Parts A and B. We look forward to you being our next satisfied member! Can I change my mind? When you apply for a BCBSNM Medicare Supplement insurance plan it is yours to examine without cost or obligation. You don t have to send any money! If coverage is extended, you ll receive your policy package in the mail to examine. When you are satisfied, be sure to pay the first premium to activate your coverage. If you are not satisfied for any reason, you can follow these simple steps: Within 30 days after its delivery to you, this policy may be surrendered by delivering or mailing it to the BCBSNM (the Insurer) Administrative Office, branch office, or agent through whom it was purchased. Upon such surrender, any premiums paid less any claims paid will be returned. 6 Source: Over 65, BCBSNM, member loyalty survey, 2012, 12-month rolling average. 7

Ten great reasons to buy a Medicare Supplement insurance plan from BCBSNM. 1. A choice of five BCBSNM Medicare Supplement insurance plans to help you cover Medicare gaps. 2. Virtually hassle-free claims processing. 3. A name recognized by doctors and specialists everywhere. 4. Reliable coverage from a respected industry leader. 5. Helpful individual service from Medicare Supplement insurance experts. 6. Coverage when you travel. 7. Online information on claims, benefits, and tools. 8. Over 70 years of experience, know-how, and service to New Mexico residents. 9. Discount program that encourages members to experience healthy lifestyles. 10. Easy, online enrollment is available. Help protect your future. We ll show you how. Call your BCBSNM authorized agent. 8

Notes: 9

Enroll yesterday! (Today will work too.) Call your BCBSNM authorized agent. A Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association.