CBRE 401(k) Plan FAQs *Updated* as of September 22, 2017 Click a link below to quickly find an answer to your question Key Dates and Blackout Period Contributions Loans and Withdrawals Asset Transfer and Investment Options Beneficiary Designations General
Key Dates and Blackout Period Q. What does a blackout period mean? A. There will be a period of time when you will be unable to access or make changes to your current retirement plan account(s) to prepare and implement the new updated investment lineup. This time of limited account activity is called a blackout period. There are two key dates to be aware of when account activity will be restricted, starting at 4pm Eastern Time: September 20, 2017: This is the last day to return all necessary paperwork to Bank of America Merrill Lynch to process a loan or distribution requiring paperwork. Please allow enough time to request, receive, complete, and return the paperwork to Bank of America Merrill Lynch before this deadline. September 27, 2017: This is the last day to change your contribution amount or enroll in the plan, request an exchange (transfer) between investment options, change how your future contributions will be invested, or to request a loan or withdrawal that does not require paperwork. Once the blackout period has ended, all Plan services will be available, including the ability to make contribution and investment changes, as well as request a loan or withdrawal, based on availability according to the Plan rules. The blackout period is expected to end no later than the week of October 15, 2017. Q: Who do I contact to make changes to my account before the blackout period begins? A: Contact Bank of America Merrill Lynch by going online to www.benefits.ml.com or calling 866-225-3099, and selecting option 1. Q. I need to take a distribution from my CBRE 401(k) account after September 27, 2017. How can I access my assets? A. The Plan has entered a blackout period where account activity is restricted in order to accurately transfer the data and balances from Bank of America Merrill Lynch to Fidelity. The blackout period is expected to end the week of October 15, 2017 and you will receive notification when all services return to normal.* Contributions Q. If I am currently contributing to the CBRE 401(k) plan, will my payroll contributions continue? A. Yes. Your contribution rate on file on September 27, 2017 (as of 4pm ET), will transfer to Fidelity. Contributions will continue uninterrupted. Now is a good time to review your current contribution rate, and decide whether changes might be appropriate to better align with your retirement goals. Fidelity suggests setting a savings rate of 15% of your paycheck, a combination of your contributions and any CBRE contributions, in order to have a better chance of meeting your goals by the time you reach retirement. *The timing of the plan changes and transition period, including any asset reallocations, described within this brochure depends on a variety of factors, which may include the timing and accuracy of the transfer of data, receipt of instructions, and receipt of assets. Changes in any of these factors may result in changes to the timing of the delivery of services, the transition period, and/or the dates on which, and thus the prices at which, assets in your account are sold and/or reinvested. 2
Loans and Withdrawals Q. What happens to my loan during the transition? A. Any outstanding loans will transfer to your new account at Fidelity Investments. You will continue to repay your loan through regular payroll deductions. Q. Why is my loan repayment amount changing? A. All loans are currently repaid on a monthly basis, which may not align with your how often you are paid. If you have an existing loan, the monthly loan repayment is deducted from your first paycheck of the month. To make your paycheck more consistent, your loan repayment amount will be recalculated to align with your current pay frequency, known as a re-amortization. After the re-amortization in early November, 2017, loan payments will be taken equally from each paycheck. Q. How will my loan repayment amount be recalculated? A11. The new repayment amount will be calculated based on your paycheck frequency, remaining loan balance, interest rate and the time remaining on your loan. Q. When will the new loan repayment amount start? A. Your new repayment amount will begin with the first payroll in November, 2017. Q. How can I view my new loan repayment amount? A. In early November, you will be able to go online to www.netbenefits.com/cbre to view your new repayment amount. Q. I need to take a distribution from my CBRE 401(k) account after September 27, 2017. How can I access my assets? A. The Plan has entered a blackout period where account activity is restricted in order to accurately transfer the data and balances from Bank of America Merrill Lynch to Fidelity. The blackout period is expected to end the week of October 15, 2017 and you will receive notification when all services return to normal. Q. How can I re-establish my bank information with Fidelity? A. Once the move is complete, you may call the CBRE Retirement Service Center at Fidelity at 844-880-2273 (CBRE) and provide your banking details. You may also go online to www.netbenefits.com/cbre and access the Bank/Tax Information tab to designate a bank account. You will need your bank's routing number and your account number. Note, there is a 10-day verification period after initial setup (or when changing bank accounts). Asset Transfer and Investment Options Q. What happens to the money in my account(s) during the move to Fidelity? Will it remain invested in the market? A. Effective September 29, 2017, at market close (generally 4pm Eastern Time), your CBRE 401(k) Plan account balance will be valued. On October 2, 2017, your account balance will be transferred to Fidelity. While some investments may need to be liquidated and reinvested in a new investment option, the majority of the investment options will be reregistered with Fidelity, also known as an in-kind transfer. Please be aware that the transfer methodology may vary by individual investment option, and certain options may be out of the market for a day or more while others remain fully invested during the transition. Q: I m a QREA employee with a balance in the CBRE 401(k) Plan. Will my assets also transfer to Fidelity? A: Yes, your balances will transfer to Fidelity and follow the same transfer methodology as outlined on the transition website on the Asset Transfer tab. 3
Q: Where can I find more information about the investment options available in the CBRE 401(k) Plan after the transition is complete? A: A complete list of the available investment options can be found on the transition website on the Asset Transfer tab. A brief description for each of the funds is available under the Important Notices tab, titled Investment Options Guide. Beneficiary Designations Q. What will happen to my existing beneficiary designations currently on file? A. Your current beneficiary designation(s) will transfer to Fidelity. Once the blackout period is complete, we encourage you to go online to review and/or update your beneficiary information at www.netbenefits.com/cbre. Q15. How can I update my beneficiary elections, or make a new designation? A15. Once the move is complete, you can update or make new beneficiary designations online through the Profile link on www.netbenefits.com/cbre. If you are planning to name people as your beneficiaries, you will need their name, address, date of birth, and if you have it, their social security number. This information is required in order to verify your beneficiary after your death. It only takes a few minutes to ensure your assets are distributed according to your wishes at the time of your death. General Information Q. What is changing? A. The CBRE 401(k) Plan is moving to Fidelity Investments (from Bank of America Merrill Lynch). The move is expected to be complete the week of October 15, 2017. Q. Who is Fidelity Investments? A. Fidelity is the nation s #1 recordkeeper of 401(k) and 403(b) retirement savings plans 1 and provides plan administrative services for nearly 23,000 employers including more than one-third of all Fortune 500 companies through defined contribution, defined benefit, health and welfare, health savings accounts and stock plan services. Fidelity Investments has more than 35 years of experience in helping people plan for retirement, including 70+ years of investment experience. Fidelity s goal is to make financial expertise broadly accessible and effective in helping people live the lives they want by offering powerful online tools, specialized professional support and a wide range of communications and education to assist with your most important financial planning decisions. Q. Will I still receive company matching contributions? A. Yes, CBRE will continue to match your first 6% of contributions at 50%. Q. I need to establish a Qualified Domestic Relations Order (QDRO) with respect to my CBRE 401(k) Plan. Who do I contact? A. After the transition is complete, and the Plan is open for full services, please contact Fidelity for your next best steps. Q. Where can I go if I have more questions? A. First, please review all the information on the transition website at www.myfidelitysite.com/welcome/cbre. If you have additional questions about the move, please contact CBRE Retirement Service Center at Fidelity at 844-880-2273 (CBRE). Knowledgeable representatives are available from 8:30am to 8:00pm ET, Monday through Friday. 4
Please access the transition website for the most up to date information at: www.myfidelitysite.com/welcome/cbre Investing involves risk, including risk of loss. 1 Based on 401(k) and 403(b) recordkept assets as of December 31, 2015 as reported by PLANSPONSOR Magazine. 2017 FMR LLC. All rights reserved. Fidelity Brokerage Services LLC, Member NYSE, SIPC, 900 Salem Street, Smithfield, RI 02917 813059.1.2 5