PAYMENT GATEWAY TERMS AND CONDITIONS (v2007.2) PAYPAL (formerly VERISIGN) Services If the payment gateway to be used by Client is PAYPAL/VERISIGN, Convio is reselling the Paypal service to Client by either (a) registering Client through the PayPal Convio Manager Center or (b) providing Client with the Registration Page s URL for self enrollment, collectively known as ( Registration ). Convio is responsible for invoicing and collecting payments and requiring Client to agree to contractual terms applicable to Client s purchase and use of the Paypal Services. Client agrees to comply with the following terms and conditions as applicable to the purchase and use of Paypal s services ( Pass Through Terms ). Convio is not permitted by Paypal to modify, or allow Client or other third party to modify, any provision of the Pass Through Terms without PayPal s express written consent. If Convio registers on behalf of Client, then such Client will be required to agree to PayPal s terms and conditions prior to using its Payment Service Account PAYPAL S PAYFLOW LINK OR PAYFLOW PRO SERVICES PASS THROUGH TERMS ( TERMS ) I. Definitions. "Financial Institution" shall mean one or more of PayPal's pre-approved banks or financial institutions, which has agreed to evaluate and provide merchant accounts to enable merchants to perform online payment transactions using the Services. "Services" shall mean the PayPal s Payflow Link or Payflow Pro services used by Merchant. Current descriptions of the Payflow Link and Payflow Pro services can be found on or through the URL: https://www.paypal.com/cgi-bin/webscr?cmd=_payflow-link-overviewoutside (for the Payflow Link services) or https://www.paypal.com/cgibin/webscr?cmd=_payflow-pro-overview-outside (for the Payflow Pro services). "Software" shall mean the object code version of PayPal's client Software Development Kit ("SDK"), HTML code, application programming interfaces (APIs), related documentation and other client software or code which PayPal provides to Merchant, including updates, to enable PayPal to provide the Services to Merchant. Unless otherwise specified, Software shall not include any source code. The Software is proprietary to PayPal and is licensed to Merchant under a separate SDK License Agreement at the time of download. "Transaction" shall mean information related to the purchase of goods and services from Merchant by a third party. Specifically a Transaction is an authorization, delayed capture, sale or credit data transmission between PayPal and its back end processors. II. Merchant Obligations. Each entity or individual ( Merchant ) shall be solely responsible for: A. Establishing, hosting and maintenance of its Web site(s) and its connection to the Internet (the Merchant Web Site(s) ), fulfilling all orders for products and services sold by Merchant to its users on the Merchant Web Site(s) or otherwise, including without limitation transmitting Merchant s registration information and Transaction data to PayPal servers via the PayPal web site and ensuring that the data transmitted in conjunction with the Services and for enrollment for the Services is accurate, complete and in the form as requested by PayPal, and is not corrupted due to Merchant s systems. Merchant is also responsible for reviewing the Transactions in its account on a regular basis and notifying PayPal promptly of suspected unauthorized activity through its account; B. Establishing and maintaining a commercial banking relationship with one or more Financial Institutions. The terms of such relationship shall be determined solely by Merchant and the Financial Institution and will not necessarily reflect or incorporate terms that PayPal may have separately and independently negotiated with Financial Institutions; 1.
C. Keeping its user name and password confidential. Merchant shall notify PayPal immediately upon learning of any unauthorized use of its user name or password; D. Maintaining commercially reasonable business practices in conjunction with use of the Services, ensuring the security and privacy of its Client data and complying with all applicable laws and regulations with respect to its use of the Services. Merchant represents and warrants that it shall comply with all applicable privacy, consumer and other laws and regulations with respect to its (i) provision, use and disclosure of the Data; (ii) dealings with the users providing the Data; and (iii) use of the Services; E. Updating to the most current Software and comply with PayPal requests for reasonable action on Merchant s part, to the extent necessary, to maintain security and integrity of the Services; and F. Notifying Convio whenever it changes processors and/or banking information within twenty four (24) hours after such change. In the event Convio fails to update it account through PayPal s Client service department within twenty four (24) hours after receipt thereof, Client may terminate this Agreement as it relates to the Services and purchase the Services from another authorized reseller or PayPal at such reseller s or PayPal s then current fees. III. PayPal s Obligations. A. Services. Subject to the provisions of the Terms, and provided PayPal receives payment for the applicable Services Convio on Merchant s behalf, PayPal agrees to (i) provide to Merchant the Services requested and used by Merchant, including without limitation the transmission of Transaction information to financial processors with whom PayPal has established a relationship, and (ii) provide Merchant with access to standardized reports regarding Merchant's Transactions processed using the Services and certain reporting tools to assist Merchant in accounting activities. PayPal hereby grants to Merchant the right to access and use the Services in accordance with the Terms. B. Changes to Services. PayPal may modify the Services from time to time in PayPal's reasonable discretion and upon reasonable electronic or written notice to Merchant, provided that such modifications shall not materially diminish the functionality of the Services. C. Support. 1. PayPal agrees to provide its registered Payflow Link Services Merchants email support 24 hours per day, seven days per week (except PayPal holidays); Web-Based support; and within the first 30 days of registering for a Payflow account, basic telephone support (via a toll-free telephone number) during PayPal extended business hours of 5:00 a.m. to 6:00 p.m., Monday through Friday, Pacific Standard Time (except PayPal holidays). 2. PayPal agrees to provide its registered Payflow Pro Services Merchants email support 24 hours per day, seven days per week (except PayPal holidays); Web-Based support; and ongoing basic telephone support (via a toll-free telephone number) during PayPal extended business hours of 5:00 a.m. to 6:00 p.m., Monday through Friday, Pacific Standard Time (except PayPal holidays). 3. Support for Payflow Link and Pro Merchants. a. Response Times: PayPal will use commercially reasonable efforts to respond to all support calls and emails as quickly as possible. b. Resolution: PayPal shall use commercially reasonable efforts to resolve service interruptions which are within the control of PayPal Payments Services. c. Reports: At no additional cost, PayPal will make Payflow's standard reports and information regarding transaction activity within certain parameters available for access by PayPal Merchants via a specially designated web site ("Manager"). PayPal will restrict access to Manager through the use of an authentication mechanism. Merchants are responsible to maintain the privacy of their login codes and passwords used for identification and authentication. 2.
d. Primary Merchant Contact: In order to obtain the support set forth above, the Merchant shall designate and provide to PayPal, a representative ("Primary Contact"), along with a contact phone number and email address, who shall act as the Merchant's support liaison. The Primary Contact is the contact provided most recently as a Primary Contact in Registration, PayPal Manager, or to PayPal Business Services. If the Primary Contact is not available, the Merchant may designate alternate representatives until such time as the Primary Contact is again available provided it notifies PayPal Business Services of the names, phone numbers, and email addresses of the alternate Primary Contacts. The Primary contact will be used to validate a merchant trying to talk with PayPal's support team. Merchant is responsible for providing PayPal with the most current contact information for its Primary Contacts in order to obtain the PayPal technical support. PayPal shall contact Merchant s Primary Contact and secondary contact designated in the PayPal Manager to the extent necessary to carry out this Agreement s purpose. IV. Termination. PayPal may suspend the performance of the Services (i) following ten (10) days prior electronic or written notice (including an overdue invoice) if Merchant is violating applicable law, and/or failing to respond to an inquiry from PayPal concerning the accuracy or completeness of the information Merchant is required to provide pursuant to this Agreement; and (ii) on (1) day s written or electronic notice if (a) it reasonably believes Merchant is (1) sending data that corrupts or jeopardizes PayPal s computer systems or (2) perpetrating fraud or causing (or failing to fix) a security breach relating to the Services; or (b) Merchant s financial processor or Financial Institution with which Merchant has a merchant account requires such suspension. PayPal may terminate the Agreement on thirty (30) days prior written or electronic notice if Merchant is in breach of the Agreement (if such breach is not cured within such 30-day period). Additionally, PayPal may immediately suspend the Services to Merchant, without prior notice, until PayPal has received the fees due for the applicable Services. In the event that Convio ceases to be an authorized reseller of PayPal, Merchant may continue to access the Services as mutually agreed upon by Merchant and PayPal. V. Other Services. Merchant's use of PayPal services other than those paid for by Merchant directly to PayPal or to Convio shall be subject to Merchant's payment of additional fees, and Merchant will be invoiced for the standard fees associated with such services. Invoices are payable net-30 days from date of receipt by Merchant. VII. `Warranty Disclaimer. PAYPAL MAKES NO WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, REGARDING THE SERVICES PROVIDED PURSUANT TO THE TERMS, AND ALL SUCH WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE AND NON-INFRINGEMENT ARE HEREBY EXPRESSLY DISCLAIMED BY PAYPAL. MERCHANT ACKNOWLEDGES THAT PAYPAL HAS NOT REPRESENTED OR WARRANTED THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR FREE OR WITHOUT DELAY OR WITHOUT COMPROMISE OF THE SECURITY SYSTEMS RELATED TO THE SERVICES. VIII. Indemnification. Merchant will indemnify, defend and hold harmless PayPal, its officers, directors, agents and employees, from and against any and all claims, losses, demands, liabilities, damages, costs and expenses (including reasonable attorneys' fees), either arising out of or relating to (i) the breach of any representation or warranty by Merchant, (ii) the sale or use of any product or services sold by Merchant, (iii) claims brought or damages suffered by any Financial Institution, Client, or prospective Client of Merchant relating to Merchant's or its agents' misuse of the Services or (iv) the breach of the Terms or any representation or warranty by Merchant. 3.
IX. Limitation of Liability. Merchant acknowledges that PayPal is not a financial or credit reporting institution. PayPal is responsible only for providing data transmission to effect certain payment authorizations for Merchant and is not responsible for the results of any credit inquiry, the operation of web sites of ISPs or Financial Institutions or the availability or performance of the Internet, or for any damages or costs Merchant suffers or incurs as a result of any instructions given, actions taken or omissions made by Merchant, Merchant's financial processor(s), Merchant's Financial Institution or any ISP. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL PAYPAL HAVE ANY LIABILITY TO MERCHANT OR ANY OTHER THIRD PARTY FOR ANY LOST OPPORTUNITY OR PROFITS, INJURY TO ANY CLIENT RELATIONSHIP, COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES ARISING OUT OF THE TERMS, UNDER ANY CAUSE OF ACTION OR THEORY OF LIABILITY (INCLUDING NEGLIGENCE), AND WHETHER PAYPAL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. IN ANY CASE, PAYPAL'S ENTIRE LIABILITY UNDER ANY PROVISION OF THE TERMS SHALL NOT EXCEED IN THE AGGREGATE THE TOTAL OF THE FEES PAID TO PAYPAL ON BEHALF OF MERCHANT FOR THE SERVICES. THESE LIMITATIONS WILL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. X. Privacy. The PayPal Privacy Statement. Our privacy statement for the Services is located on our Web site at http://www.paypal.com/cgi-bin/webscr?cmd=p/gen/ua/policy_privacy-outside and is incorporated herein by reference, as it is applicable to the Services. The privacy statement sets forth your and our rights and responsibilities with regard to your personal information. You agree that we, in our sole discretion, may modify our privacy statement. We will post such revised statement on our Web site. You agree to monitor our Web site periodically to review such revisions. By using our services after modifications to the privacy statement, you have agreed to these modifications. You acknowledge that if you do not agree to any such modification, you may terminate this Agreement. XI. Miscellaneous. The Terms shall be governed by the laws of the State of California, U.S.A. (irrespective of its choice of law principles). The parties agree that the Terms are made and performed in Santa Clara County, California. The parties agree that the United Nations Convention on Contracts for the International Sale of Goods shall not apply to the Terms. If any provision of the Terms shall be deemed invalid or unenforceable, in whole or in part, the Terms shall be deemed amended to delete or modify, as necessary, the invalid or unenforceable provision to render it valid, enforceable, and, insofar as possible, consistent with the original intent of the parties. Neither party will be liable for any failure or delay in performing any obligation under this Agreement that is due to causes beyond its reasonable control. The failure of a party, at any time or from time to time, to require performance of any obligations of the other party hereunder shall not be deemed a waiver and shall not affect its right to enforce any provision of the Terms at a subsequent time. Only a writing signed by PayPal may amend any provision of the Terms. The relationship of PayPal and Merchant is that of independent contractors. Neither party nor their employees, consultants, contractors or agents are agents, employees or joint venturers of the other party, nor do they have any authority to bind the other party by contract or otherwise to any obligation. No provisions of the Terms are intended nor shall be interpreted to provide or create any third party beneficiary rights or any other rights of any kind in any other party. Notwithstanding the foregoing, PayPal's suppliers of Services delivered hereunder shall enjoy the same disclaimers of warranty, limitations on liability and similar exculpatory provisions with respect to such product(s), as does PayPal. The Terms constitutes the entire understanding and agreement of the parties with respect to the subject matter hereof and supersede all prior and contemporaneous agreements or understandings between the parties with respect to the products and services licensed and/or used by Merchant hereunder, except for written agreements between Merchant and Convio relating to the Services. Merchant acknowledges and agrees that it shall not import, export, or re-export directly or 4.
indirectly, any commodity, including Merchant's products incorporating or using any PayPal products in violation of the laws and regulations of any applicable jurisdiction. 5.