Unless otherwise stated, the figures apply to the DNB Group. The table shows relevant key figures for all topics identified in the materiality analysis. There is an overlap between some of the key figures and the figures reported in the GRI Index. Topic Unit 2016 2015 Comments Master the art of serving the customer Ensure good customer experiences Customer satisfaction, personal customers Score 67 74 Internal measurement of customer s atisfaction, scale from 0 to 100 (average for the year). Customer satisfaction, large corporates Score 80 79 Internal measurement of customer satis faction, scale from 0 to 100. Reputation score, overall Score 64 70 RepTrak's Pulse score, 4th quarter. Reputation score, CSR dimension Score 65 71 RepTrak's Pulse score, 4th quarter. Keep up the pace of innovation and secure the ability to meet new customer needs Change and innovation, PULSE+ survey Score 82 81 The PULSE employee survey is implemented every quarter throughout the Group. PULSE+ is the survey for the fourth quarter, which has a few more questions than the other surveys. Provide ethical products and services Number of authorised financial advisers Number 1 222 1 230 Number of new authorised financial advisers Number 70 79 Ensure privacy protection and information security* Ensure automation of processes* Have the right competencies Number of employees according to country Asia Number 113 125 Singapore Number 90 99 Mumbai Number 3 3 Shanghai Number 20 21 Hong Kong Number 0 2 Americas Number 149 148 Chile Number 10 13 Brazil Number 3 5 New York Number 123 114 Houston Number 13 16 Baltics Number 2 330 2 269 Estonia Number 116 110 Lavita Number 994 936 Lithuania Number 1 220 1 223 Poland Number 271 281 Rest of Europe Number 236 239 Denmark Number 48 49 Finland Number 11 13 UK Number 108 111 Luxembourg Number 50 48 Greece Number 6 4 Germany Number 13 14 Sweden Number 371 379 Norway Number 8 522 9 002
Ensure engaged employees Employee engagement, PULSE+ survey Score 84 83 The PULSE employee survey is implemented every quarter throughout the Group. PULSE+ is the survey for the fourth quarter, which has a few more questions than the other surveys. Management communication, PULSE+ survey Score 82 81 Target for 2016: 83 Sickness absence, Group % 5 4 Promote adaptability and change capacity Number of employees who were transferred to the Job Centre Number 212 139 Number of employees who received help from the Job Centre Number 28 53 Number of employees who recieved coaching and guidance at the Number 490 541 Job Centre Percentage of employees who completed a performance dialogue % 94 94 From PULSE+ Number of employees who completed group-wide training measures Number 9 471 5 226 Group (MyWork) Number of employees who completed training through DNB's Number 2 468 2 889 Group academies Competence training costs per employee NOK 2 339 2 343 Group Attract and develop talents Ranking as an attractive employer among business students Ranking 1 1 Universum survey, Norway Total turnover in the Group irrespective of reason % 14 11 Percentage of the workforce terminating employment during the year for whatever reason. Total turnover in the Group, voluntary resignation % 5 n/a Norway and international units (branches Total turnover in the Group, women % 5 n/a Norway and international units (branches Total turnover in the Group, men % 6 n/a Norway and international units (branches Total turnover in Norway % 5 6 Percentage of the workforce voluntarily Total turnover in Norway, women % 4 n/a Percentage of the workforce voluntarily Total turnover in Norway, men % 5 n/a Percentage of the workforce voluntarily Total turnover in international units (excl. the Baltics) % 12 n/a Percentage of the workforce voluntarily Total turnover in international units, men (excl. the Baltics) % 12 n/a Percentage of the workforce voluntarily Total turnover in international units, women (excl. the Baltics) % 12 n/a Percentage of the workforce voluntarily Number of new employees recruited, Group Number 816 745 Number of new employees recruited, Norway Number 641 584 Including subsidiaries Number of new women recruited, Norway Number 415 408 Number of new men recruited, Norway Number 401 337 Average age, new employees, Group Age 30 31 Average age, recruited men, Group Age 31 32 Average age, recruited women, Group Age 29 30 Average age, new employees, Norway Age 30 31 Average age, recruited men, Norway Age 31 32 Average age, recruited women, Norway Age 29 30 Internal mobility, number of employees who changed jobs within DNB Number 642 515 in Norway Percentage of employees who completed a performance dialogue % 94 94 Ensure equality and diversity* Percentage of women % 52 54 Female representation in the group management team % 31 33 Total female representation at management levels 1-5 % 34 33 Total female representation at management levels 1-4 % 33 31 Female representation on the Board of Directors % 43 38
Protect labour rights and the working environment* Number of managers who completed HS&E training Number 5 27 Number of safety representatives who completed HS&E training Number 35 37 Number of accidents/injuries during working hours or when travelling Number 13 4 to or from work Number of employees who participated in courses on threat Number 569 607 management, security and fire protection Number of employees who participated in courses on how to handle Number - - robberies Number of evacuation drills Number 13 26 Number of employees exposed to threats Number 37 48 Number of robberies Number - - Sickness absence Sickness absence % 5 4 Norway, average for the year Sickness absence, women % 6 7 Norway, average for the year Sickness absence, men % 3 3 Norway, average for the year Absence due to sick children, total Man-days 4 662 3 902 Norway including subsidiaries in 2016 Absence due to sick children, men Man-days 2 180 1 737 Norway including subsidiaries in 2016 Absence due to sick children, women Man-days 2 482 2 165 Norway including subsidiaries in 2016 Number of man-days lost due to sickness absence Number 83 608 80 122 Norway including subsidiaries in 2016 Conribute to a healthy economy Promote innovation and restructuring in the Norwegian economy Bring together ideas and capital KPIs will be worked out. Promote financial literacy Number of teachers recruited at lærepenger.no Number 1 390 n/a This topic is new in the materiality analysis Number of courses arranged in digital banking services Number 355 n/a This topic is new in the materiality analysis Integrate and promote sustainability considerations in operations 1. Credit Refine processes to safeguard social and environmenal considerations in the credit process Direct loans to wind, water and solar energy NOK billion 45.6 47.657 This represented 24.4% of total loans to the energy/offshore sector (NOK 186.8 billion). Green car financing (car loans and leasing) NOK billion 2.785 0 This represented 26% of DNB s total car financing (NOK 10.6 billion). Contribute to the green shift, capital allocated to operations with clear NOK billion 84 81.708 renewable and/or sustainable characteristics Strengthen the reporting of environmental and social risks in the credit process Number of Equator projects Number 7 7 2. Investment Safeguard social and environmenal considerations in investment activity Number of companies excluded from the investment portfolio in accordance with the guidelines for ethical investments Number of meetings with companies to discuss various CSR and sustainability issues Share of assets under management subject to negative environmental and/ or CSR screening Share of assets under management subject to a combined negative and positive* environmental and/or CSR screening Number 129 72 Number of companies excluded as at 31 December 2016 Number 134 27 The figure for 2015 does not include meetings held by GES on behalf of DNB. 134 companies represent 20.6% of active mandates. 134 companies represent 6.8% of total mandates incl. the index. % 100 100 % 1.2 1.1 * Positive screening means that investments have a stated sustainability focus and/or positive minimum criteria related to social or environmental aspects.
View risks and opportunities in a long-term perspective Ensure openness and transparency Country-by-country reporting Tax expense NOK 1 000 4 278 283 7 158 577 Taxes paid outside Norway. Norway NOK 1 000 3 731 192 5 596 646 USA NOK 1 000 12 220 974 885 England NOK 1 000 44 314 220 805 Sweden NOK 1 000 273 271 223 471 Singapore NOK 1 000 28 982 24 410 Poland NOK 1 000 38 693 24 877 Luxembourg NOK 1 000 78 002 13 943 Hong Kong NOK 1 000 1 388 China NOK 1 000 1 721 13 297 Russia NOK 1 000 - - Germany NOK 1 000 9 869 4 643 Brazil NOK 1 000 1 200 1 380 Chile NOK 1 000 - - Denmark NOK 1 000 19 772 32 929 Finland NOK 1 000 - - India NOK 1 000 - - Lithuania NOK 1 000 35 291 22 626 Estonia NOK 1 000 - - Latvia NOK 1 000 3 755 4 277 Reporting Ranking in the Farmand Award, best annual report for listed no. 1 no. 3 companies Secure the financial infrastructure* Contribute to local communities* Financial support and sponsorship (total) NOK million 101.6 113 Support and sponshorship administered centrally from Norway. Sports NOK million 62.0 76 Culture NOK million 28.0 26 Research/professorships NOK million 1.1 3 Humanitarian and other non-profit causes NOK million 8.0 8 Entrepreneurial initiaties and industry conferences NOK million 1.5 n/a Various sponsorships and gifts NOK million 1.0 n/a Prevent financial crime* Number of employees who have completed anti-money laundering Number 8 696 n/a training Ensure regulatory adaptation* Ensure eco-efficient operations* Energy Energy consumption, scope 1+2 GWh 68 75 Energy consumption, scope 1 + 2 per employee MWh 6 7 Greeenhouse gas emissions Greenhouse gas emissions, scope 1+ 2 tco2e 1 982 2 081 The emissions stemming from the purchase of electricity estimated using the co-location method. The DNB Group purchases renewable electricity documented by guarantees of origin, and emissions are thus set to zero. Greenhouse gas emissions, scope 1 + 2 tco2e 7 525 8 132 The emissions stemming from the purchase of electricity estimated using the market method. The DNB Group purchases renewable electricity documented by guarantees of origin, and emissions are thus set to zero.
Greenhouse gas emissions, scope 1 + 2 per employee tco2e 1 1 Waste Total weight of waste kg 1 312 324 1673214 Residual waste for combustion kg 558 085 730 960 Residual waste for deposit kg 308 405 295 525 Cardboard kg 400 121 581 137 Glass kg 19 970 18 046 Metal kg 4 213 1 283 Plastic kg 7 691 7 701 EE waste kg 18 074 25 943 Organic waste kg 13 846 12 619 Residual waste per employee kg 76 73 Waste-recycling ratio % 33 47 Norway Business travel Air travel 1 000 km 52 469 56 219 Other consumption Water consumption m³ 38 576 51 889 Applies to the three largest office locations in Norway: Beddingen (Trondheim), Solheimsviken (Bergen) and Bjørvika (Oslo). Ensure responsible procurement* Percentage of contracts with suppliers entered into the past five years requiring observance of DNB s Code of Responsible Business Conduct for Suppliers % 87 79 The figures include active and relevant contracts entered into by Group Procurement. In 2016, 77% of supplier costs were contracted through Group Procurement. *Does not include supplier costs in DNB Forsikring, Autolease and most international offices.