Your guide to the Guaranteed Funeral Plan Part of my reasoning is to help my lovely family cope more easily. Mr Hoddy
Welcome Our customers are constantly telling us that it is important to them to maintain control over their affairs, keep their independence and protect those around them from worry and anxiety. The Guaranteed Funeral Plan from Dignity helps to do this by relieving the uncertainty of who will take care of funeral arrangements and pay the associated costs, giving real peace of mind. Taking out a plan is a simple and straightforward way to guarantee the costs of a funeral are paid for as well as taking care of funeral arrangements in advance. And in today s uncertain economic climate you can rest assured that you will not be leaving loved ones with an unexpected bill. I hope this brochure will show how a little thought now can help you prepare for the future, so you really can get on with living for today. If you have any questions we can help you with, please call us on 0800 633 5157. Thank you for your interest in our plan. Michael McCollum Chief Executive Contents Page 3 Who is Dignity? Page 4 What is a Guaranteed Funeral Plan from Dignity? Page 5 Why you should consider a Guaranteed Funeral Plan from Dignity Page 6 Why a Guaranteed Funeral Plan from Dignity makes sense Page 7 What do the Guaranteed Funeral Plans include? Page 8 What will Dignity do with your money? Page 9 Some questions we re often asked Page 10 Taking out a Guaranteed Funeral Plan with Dignity is easy 2
Who is Dignity? Dignity is a British run company that provides funeral services to families across the UK. We re the UK s number one funeral specialist and because we offer a flexible approach which can accommodate individual requirements, we can ensure that your wishes and those of your loved ones are met. We aim to give the very highest level of personal care and attention to every family we serve. The UK s leading funeral plan provider In 1985 we launched the first funeral plan to be offered in the UK, and we have been the market leader ever since. More than 480,000 people have now chosen to take out a funeral plan with Dignity. Each year we conduct around 65,000 funerals*, with every service being individually arranged and unique to the families concerned. This experience really has given us a special understanding of our customers needs and has allowed us to create the most financially secure funeral plan available in Britain today. Our plans guarantee to cover the cost of a cremation funeral as outlined on page 7, no matter how much costs rise in the future. Dignity has more than 2,400 dedicated employees working to serve customers from our local offices in towns and cities across the country. Our funeral directors have helped and supported families for generations. It s reassuring to know that Dignity Funeral Directors can be relied on to give a caring, compassionate and professional service to all the families we serve. In fact, in our customer survey, more than 99%* of our customers families said that we had met or exceeded their expectations in terms of the quality of service that we had provided, and 98%* would recommend us to friends and relatives. We are a member of the Funeral Planning Authority, the official body that oversees the operation of companies offering funeral plans. What s more, as the first funeral provider in the UK to be certified as a CarbonNeutral service, we are helping to reduce our impact on the environment. We are also proud to be a large contributor to charity currently our fundraising supports Marie Curie. Many of our funeral directors are actively involved in community fundraising, taking part in hundreds of events nationwide. *Dignity Annual Report 2010 I would recommend Dignity to anyone looking for a straighforward plan. Mr Beck If you have any further questions please call us on 0800 633 5157 3
What is a Guaranteed Funeral Plan from Dignity? It s a way to give yourself welcome peace of mind about the future Just like taking out life insurance or making a Will, a Guaranteed Funeral Plan from Dignity is a sensible and practical way of planning for the future. It is a simple way for you to take control of your affairs, gain peace of mind and help your family at a difficult time. Deciding which arrangements are right for you is easy. There are three individual funeral plans, each designed to meet different needs. We ve made sure that they contain all the elements you would expect in a traditional cremation funeral, please see page 7 for further details of what each plan contains. With a Guaranteed Funeral Plan from Dignity you can rest assured that the money you pay for your plan is held in a secure independent Trust, which will ensure funds are there to pay the funeral director when the time comes. You can read more about how your money is protected on page 8. Can I personalise my plan? We appreciate that people may want to include special requests, such as a favourite hymn, piece of music or reading and perhaps an extra limousine, and with a Guaranteed Funeral Plan from Dignity we can record these special requests for you, so we can advise your loved ones when the time comes. However, any costs incurred from these requests may not be covered by the plan and will have to be paid for at the time of the funeral. We also know that you may want to change your mind, so you can amend or add to your requests at any time, and we will not make a charge for this. The Guaranteed Funeral Plan does what savings and insurance policies can t it guarantees to cover funeral costs Over the past 11 years the cost of funerals has risen consistently faster than both inflation and the rates of interest that most people earn on their savings or investments. With interest rates currently lower than they have been for years it is even less likely that your savings will keep pace with the rising cost of funerals. Funeral costs are expected to rise further for a number of reasons including legislation to improve environmental standards for funerals. By taking out a Guaranteed Funeral Plan now, you are covering funeral costs at the same cost you would pay if the funeral were arranged today, saving you and your loved ones money. Who can take out a plan? If you re 50 or over, acceptance is guaranteed. Because the Guaranteed Funeral Plan has no upper age limits, no health restrictions and no medical questions, you can apply confident in the knowledge that you will be welcomed to the plan. I felt it was wise to pay for my funeral in advance to save my family any worry. Mrs Gerrish 4
Why you should consider a Guaranteed Funeral Plan from Dignity We offer a choice of three funeral plans, all of which give you the reassurance that your loved ones will not have the emotional and financial worry of having to make and pay for the arrangements themselves. It gives you financial peace of mind The plan fixes funeral costs at the price you would pay if the funeral were arranged today. This means that no matter how far in the future the services are required there won t be any extra to pay for the arrangements included in the plan. You will have paid in full for the cremation funeral costs covered in the plan, with your family only paying for flowers and other special requests at the time. Once it s paid for, it s paid for. Funeral costs continue to rise Funeral costs have been rising steadily and are still increasing. The graph shows what a funeral could cost in the future, if increases continue as they have done over the past 11 years. A Guaranteed Funeral Plan from Dignity guarantees that the cost of the funeral specified in the plan will be covered in full, no matter how much prices rise. 5,000 4,500 4,000 3,500 3,000 2,500 2,000 1,500 1,000 500 0 Average funeral cost Projected funeral cost 2,225 2006* 3,368 4,751 2011** 2016*** * Mintel: Funerals UK January 2007 ** Funeral costs research carried out by Matter Communications *** 2016 forecast based on compound increase from 2000 to 2011 (7.12%) It removes potential worry about how your funeral will be paid for, especially when savings are often needed to fund retirement. Buying a funeral plan may help reduce the amount of inheritance tax that may be payable on your estate. The money you pay for your plan is paid into the National Funeral Trust a totally independent Trust Fund. Dignity are the only national funeral plan provider to publish an annual report showing the Trust s performance, which is available on request. As an added reassurance, if you change your mind or your circumstances change you have a full 28 days to get a refund of all the money you have paid. However, a cancellation fee is charged if you cancel after 28 days. It gives you personal peace of mind You will have taken care of the funeral arrangements in advance. No funeral arrangements will be left to strangers. You will have recorded your wishes in the plan. A well respected and trusted funeral director will perform the service. It gives peace of mind for your family Your family or Funeral Organiser only needs to make one call to Dignity or your nominated funeral director to set your plan in motion. Your family will not be left wondering exactly what type of service you would have wanted, as the arrangements are set out in the plan. Dignity pays the funeral director the full amount of money due from your plan. A 24-hour telephone bereavement advice and counselling service is provided for family members. The funeral director will provide your family with complete advice and guidance. If you have any further questions please call us on 0800 633 5157 5
Why a Guaranteed Funeral Plan from Dignity makes sense A prudent way to pay for your funeral A Guaranteed Funeral Plan from Dignity makes more sense than putting money in a building society or investment plan, because these won t guarantee to cover the cost of the arrangements. What s more, once you have a Guaranteed Funeral Plan there is no need to worry about the money not being available, or about the problems of your family having to gain access to the money before the funeral can be paid for. Also, and very importantly, banks, building societies and investment companies won t organise your funeral. Dignity will, and our dedicated funeral directors ensure that everything is implemented in accordance with your wishes, removing some of the stress from your loved ones. The cost of the guaranteed services in your plan will be covered in full Dignity guarantees that when the time comes, as long as your plan is paid for, neither your family nor your estate will be asked to pay a single penny more for the guaranteed cremation services included in your plan. Please refer to the Terms and Conditions for further details. It is simple and easy to arrange Buying a Guaranteed Funeral Plan from Dignity is simple. Our plans are designed to cover a traditional cremation funeral service (although burial is available), without you having to visit a funeral director or spend time considering the exact details. The arrangements can be made from the comfort of your own home, and the Application Form is clear and simple to complete. It s easy for your family too When the time comes, all that your family needs to do is make one phone call to Dignity. The funeral director will then see to all the arrangements, consult with your family at every stage and offer helpful advice and guidance throughout. There is a range of flexible payment options Paying for your plan couldn t be easier. You can: Make a single one-off payment by cheque, Postal Order, Debit or Credit Card. Spread the cost over 12 monthly payments by Direct Debit, at no extra charge. Spread the cost over 5 or 10 years or a period to suit you by Direct Debit*. Please call us if you would like to discuss individual payment requirements. How much does it cost? The Chiltern The Malvern The Highland Total Single Payment 2,890.00 3,145.00 3,480.00 Monthly payment over 12 months 240.84 262.09 290.00 Total cost of paying over 12 months 2,890.00 3,145.00 3,480.00 Monthly payment over 60 months* 55.59 60.50 66.94 Total cost of paying over 60 months 3,335.63 3,629.95 4,016.61 * There would be an extra charge if you spread the cost over more than 12 months 6
What do the Guaranteed Funeral Plans include? Deciding which plan is best for you The table below shows you what is included in the plans we offer, with our most popular plan being The Malvern. Each plan provides for a traditional cremation funeral service and will cover the cost of the guaranteed services shown below, no matter how much these prices may rise in the future. If you need any help deciding which one of the plans is right for you, or would like to discuss a burial funeral, please call one of our friendly UK-based Customer Service Advisors on 0800 633 5157. Guaranteed Services The Chiltern The Malvern The Highland Advice and guidance on all aspects of the funeral Yes Yes Yes Guidance on the registration of the death and collection of all necessary paperwork for the funeral to proceed Transport to the nominated funeral director s premises (within a 20 mile radius, excluding ferry and air fares) Yes Yes Yes Yes Yes Yes Doctors Medical Cremation Certificates** Yes Yes Yes Preparation and care of the body (embalming not included) Yes Yes Yes Family viewing, during normal business hours Yes - - Family viewing, during weekdays by agreed appointment - Yes - Family viewing, any time by agreed appointment - - Yes The coffin Mahogany Effect Teak Effect Oak Veneer Funeral director and staff to attend service Yes Yes Yes Hearse Yes Yes Yes Limousine for family/mourners No Limo 1 Limo 2 Limos Transport to crematorium only Yes - - Transport from home to church (church service not included) and crematorium - Yes Yes The cremation fee** Yes Yes Yes Minister s or Officiant s fee** Yes Yes Yes Collection of charitable donations Yes Yes Yes 50 thank you cards - Yes Yes 24 hour telephone bereavement counselling Yes Yes Yes **If a burial is required these services are not covered by the plan. A contribution of 1,030, which rises in line with inflation, is made towards burial fees and any services provided by third parties (such as Doctors Medical Certificates and Minister s fees). If you are interested in a burial funeral, please call one of our Customer Service Advisors on 0800 633 5157 (calls may be recorded for training purposes). Please refer to the Terms and Conditions for further information. If you have any further questions please call us on 0800 633 5157 7
What will Dignity do with your money? The Guaranteed Funeral Plan is specifically designed to cover funeral costs, so you can be sure the money is there when it s needed. Your family won t have to worry about your money being frozen in a bank account and there is no complicated claims process involved. Many people assume that they will leave enough money to pay for their funeral, but this may not be the case, especially as more and more people are using their savings for living expenses or care fees in later life. This is why it makes such good sense to take out a Guaranteed Funeral Plan from Dignity now. The most sensible way to cover funeral expenses The money paid for each Guaranteed Funeral Plan goes directly into the National Funeral Trust, which was set up in 1986. Here it is held securely and invested carefully to ensure that all of the services in the plan can be paid for in the future. The Trust is independently managed by some of the most respected names in the financial industry to make sure that every funeral plan member s money is properly protected. Your money is held securely Perhaps most importantly, the National Funeral Trust is legally separate from Dignity. No-one from Dignity has access to the money in the Trust and no money can be paid to any funeral director until after a funeral has taken place. Capita Trust Company Limited is the appointed independent Custodian Trustee; their job is to oversee payments coming out of the Trust Fund. As a further safeguard, an independent team from PricewaterhouseCoopers audits the Trust Fund annually. PricewaterhouseCoopers also act as the actuary to the National Funeral Trust, reporting independently each year on the financial status of the Trust. Prudential M&G Investment Management Ltd then expertly manage the money held in the Trust. The National Funeral Trust ensures that our members money is secure and allows us to meet our obligation to provide the guaranteed services in the plan to every single member. If you would like to receive a free copy of the National Funeral Trust Annual Report please telephone us on 0800 633 5157. Investment Manager to National Funeral Trust Actuaries and Auditors to National Funeral Trust 8
Some questions we re often asked I have savings and life insurance, why do I need a funeral plan? Firstly, because a Guaranteed Funeral Plan from Dignity will guarantee to cover the cost of the services included in the plan no matter how much funeral prices rise or how long you live. Other savings or investments won t do this. Secondly, banks and financial companies won t organise your funeral Dignity will. Can I choose my funeral director? Only funeral directors who agree to the important price and service guarantees are available under the plan. Over 900 funeral directors throughout Britain are owned or approved by Dignity. When you take out a plan, or if you telephone us in advance, Dignity will advise you of your local nominated funeral director. What if Dignity goes out of business? No matter what happens to Dignity in the future, your funeral arrangements are protected because all the money is invested in the totally independent National Funeral Trust which no-one at Dignity can access. In the highly unlikely event of Dignity going out of business, the Fund s Trustees would appoint or create a new company to administer all the plans and ensure that all the funerals are performed. What if I change my mind, can I have a refund? Yes, you can have a full refund of the money you have paid if you change your mind or your circumstances change within 28 days. If you do wish to cancel your plan you must put it in writing. If you cancel your plan after 28 days, a 395 cancellation fee will be deducted from any refund due to you. The cancellation fee has to be charged to protect long-term stability of the Trust Fund and to ensure that we can meet the guarantees we promise all our plan holders. What happens if I die before I ve finished paying all the monthly instalments? The arrangements and price guarantees in your plan will remain in place provided that the person arranging your funeral agrees to pay the remaining payments in full. An invoice for the balance will then be raised at the time of the funeral. What happens if I move house? Our funeral plans are portable anywhere in mainland Great Britain, Northern Ireland, Jersey, Isle of Man and Isle of Wight. Simply tell Dignity your new address and we will update our records and advise you of your new nominated funeral director. What happens once I ve applied? We will process your application and send you a Funeral Plan Documents folder within 14 days. This will contain all the information you will need, plus a second copy of the details for your relatives or Funeral Organiser along with instructions on how to implement the plan when the time comes and contact details so you can get in touch with us at any time. If you have any further questions please call us on 0800 633 5157 9
Taking out a Guaranteed Funeral Plan with Dignity is easy Just follow these four simple steps: Please tick 4 Step 1 Select the plan that suits your needs from the table shown on page 7. Step 2 Choose your preferred payment method and payment period. You can pay by cheque or Postal Order made payable to National Funeral Trust; by Credit/Debit Card; or by Direct Debit. Please complete the appropriate section on the Application Form. Step 3 Sign and date your completed Application Form. Step 4 Return your completed Application Form and any cheques or Direct Debit instructions in the pre-paid envelope provided (you do not need to use a stamp). Acceptance is guaranteed for everyone aged 50 or over. There are no medical checks or health questions, when you apply for a Guaranteed Funeral Plan from Dignity. If I pass away before my wife, she does not have to worry about arrangements, your plan resolves these problems and you feel a great sense of relief. Mr Beer The testimonials are genuine and are representative of the many received from Dignity s customers. Dignity have printed them with the permission of the writers. They are available for inspection, on request. Photographs posed by models to protect customer privacy. 10 If you have any further questions please call us on 0800 633 5157
What do people think about funeral plans? I feel taking out a Guaranteed Funeral Plan from Dignity is the last act of love and kindness that you can extend to your family and friends. It offers peace of mind. My family wouldn t have to worry... there s a simpleness about it. Certificate No. 530559 Actuaries and Auditors to National Funeral Trust Investment Manager to National Funeral Trust Capita Trust Company Limited Custodian Trustee to National Funeral Trust Please recycle this brochure DIG/14407/GUAR3PLANBRO/1211 The Guaranteed Funeral Plan is provided by Dignity Pre Arrangement Limited. A company registered in England No. 1862158. VAT registered No. 486 6081 14. 4 King Edwards Court, King Edwards Square, Sutton Coldfield, West Midlands B73 6AP. Telephone No. 0121 354 1557. Fax No. 0121 355 8081. Part of Dignity plc. A British company. www.guaranteedfuneralplan.co.uk
22322992-WEB2ND Full prices excluding 50 discount are valid until 30 November 2012 The Funeral Plan Review Mr Stephen Pett 2 Hankham Street, Hankham, Pevensey BN24 5BG Tel: 01323 740 844 Email: support1@probated.co.uk Partner or friend Application Form Please fill in the details of the person for whom the plan is for: 99999999 Mr/Mrs/Miss/Other Forename(s) Surname Address Postcode Date of Birth / / 19 Telephone No (inc. local code) Email Your name and address if different from above: (Please tick this box if you are buying for someone else ) Mr/Mrs/Miss/Other Forename(s) Surname Address Postcode Date of Birth / / 19 Telephone No (inc. local code) Email The 50 discount has been deducted from the prices shown below. Single Payment 12 equal monthly payments 60 equal monthly payments Choice of 3 plans Full Price The Chiltern 2,940 2,890.00 240.84 per month 55.59 per month The Malvern 3,195 3,145.00 262.09 per month 60.50 per month The Highland 3,530 3,480.00 290.00 per month 66.94 per month There is no extra charge for 12 monthly payments There is an extra charge for 60 monthly payments (Total price 3,335.63) (Total price 3,629.95) (Total price 4,016.61) Please phone 0800 633 5157 for further information about other flexible payment options. National Funeral Trust: Please fill in the whole form using a ball point pen and send to: The National Funeral Trust (c/o Dignity), 4 King Edwards Court, King Edwards Square, Sutton Coldfield, West Midlands, B73 6AP.
Please indicate if you would prefer: Cremation Burial Undecided We are unable to guarantee the cost of burial as prices vary significantly from region to region. The plan price includes 1,030 towards burial costs. You may wish to contribute an additional amount. If you require a burial, please call us on 0800 633 5157 to discuss your requirements. See the Terms and Conditions for full details. You may have some special requests that you would like noted. For example, a certain hymn, poem or reading. If you know what your special requests are, please fill in the details below. If you would prefer you can return your application form now and notify us of any special requests in the future. Please note some special requests may incur an additional cost. Where relevant, special requests may be subject to the approval of the church or local authority. (PLEASE COMPLETE IN BLOCK CAPITALS) I wish to purchase the plan as described in the brochure provided with this application form and subject to the Terms and Conditions. I understand that I can cancel my plan within 28 days and receive a full refund. If I wish to cancel my plan after this time a 395 cancellation fee will be deducted from the money refunded. Data Protection Act 1998 Once you have purchased one of our plans, we will process your data for the purpose of administering your plan, or pass on your data to a third party for such purpose, and this may involve contacting you by telephone and/or mail to inform you of any relevant information in relation to your plan. If you do not wish to receive communication from Dignity Pre Arrangement Limited please write to us. Please tick the box if you do not wish to receive relevant information from other Dignity companies or from selected third parties. You may obtain a copy of your personal information held by Dignity Pre Arrangement Limited by writing to: Data Protection Officer, Dignity Pre Arrangement Limited, 4 King Edwards Court, King Edwards Square, Sutton Coldfield, West Midlands B73 6AP. A fee, not exceeding the statutory minimum, may apply. By giving us your email address, you re agreeing to be kept up to date by email on products and services from Dignity Pre Arrangement Limited. 1. Completed the details of the person whom the plan is for? 2. If you are applying for a friend or relative completed your personal details as well as the details of the plan holder? 3. Selected your plan and the payment period, i.e. lump sum or one of the monthly instalment options? 4. Ticked your preferred payment method and if paying by Credit or Debit Card, completed your telephone number in Section 1, or enclosed your cheque if appropriate, or completed the Direct Debit Instruction overleaf? 5. Signed and dated the form above? Please use the pre-paid envelope provided to return the form to us or post to: Dignity, 4 King Edwards Court, King Edwards Square, Sutton Coldfield, West Midlands, B73 6AP. The Guaranteed Funeral Plan is provided by Dignity Pre Arrangement Limited. A company registered in England No. 1862158. VAT registered No. 486 6081 14. 4 King Edwards Court, King Edwards Square, Sutton Coldfield, West Midlands B73 6AP. Telephone No. 0121 354 1557. Fax No. 0121 355 8081. Part of Dignity plc. A British company. www.guaranteedfuneralplan.co.uk If you have any questions - call us FREE on 0800 633 5157 - we will be happy to help When you enquire or proceed with a plan, we will pass your details to the company that introduced you to us for the purpose of updating their records.