Garage Basics Training for Agents
Garage Basics Training for Agents Learner Guide
Garage Basics Training for Agents Designed 01/2013 Last Revision Date 02/2017 Nationwide and the Nationwide N and Eagle are service marks of nationwide Mutual Insurance Company. Notice This publication is protected by copyright and is licensed for individual users only. It is illegal to reproduce these materials or any part of them in any way, to share these materials, or to lease or rent them to anyone else.
Table of Contents Introduction... 1 Overview and Objectives... 1 Course Overview... 1 Learning Objectives... 1 Service risks on a Dealer form?... 2 Auto Dealer Coverage Form - Unendorsed... 2 Common Terms Amended... 2 Benefits of Garage Products... 3 Comparing CGL and Garage... 3 Key Question... 3 All-in-One Approach... 3 Garage Coverages and Exposures... 4 Covered Autos... 4 Symbols... 4 Liability Coverage... 5 Liability CGL as Compared to Garage... 5 Liability Covered Autos & BI/PD Exclusions... 6 Liability Covered Autos Only Exclusions... 6 Liability Limits of Insurance... 6 Liability Coverages That Can Be Included... 7 Liability Coverage That Can Be Added by Endorsement... 7 Garagekeepers Coverage... 8 Garagekeepers Garage as Compared to Other Options... 8 Garagekeepers Comp as Compared to SCL... 8 Garagekeepers Collision Coverage... 8 Garagekeepers Exclusions... 9 Garagekeepers Limits of Insurance and Deductibles... 9 Physical Damage Coverage... 10 Physical Damage Comp as Compared to SCL...10 i
Physical Damage Collision Coverage... 10 Physical Damage Exclusions... 11 Physical Damage Limits of Insurance... 12 Physical Damage Premium Basis... 12 Physical Damage Deductible... 12 Definitions... 13 Important Definitions... 13 Knowledge Check... 14 Instructions... 14 Scenario... 14 Questions... 14 Risks That Belong on a Garage Form... 18 Risks Eligible and Not Eligible for the Garage Coverage Form... 18 Eligible and Ineligible Risks... 18 Knowledge Check... 19 Instructions... 19 Questions... 19 Identifying Information for a Garage Application... 21 Information to Gather... 21 All Exposures... 21 Auto Dealers Liability... 21 Auto Dealers Physical Damage... 22 Nondealers Liability... 22 Garagekeepers... 22 Conclusion... 23 Review of Learning Objectives... 23 Learning Objectives... 23 ii
Introduction Overview and Objectives Course Overview Often agents shy away from requesting a garage policy simply because they feel they do not understand the coverage. This course will illustrate some of the similarities and differences between the auto dealer & garage coverage forms as compared to the commercial general liability (CGL) coverage form. It will also further define some of the unique coverages the garage policy can provide. Learning Objectives As a result of this training, agents will be able to: 1. Explain the benefits of garage products. Distinguish between the general liability and garage products. 2. Discuss the coverages and exposures that are involved in a garage risk. Identify the main coverages on the garage form (liability, garagekeepers, physical damage). Explain the auto coverage symbols. Identify premises and products completed operations. Identify the auto exposure on a garage risk. 3. Identify risks that belong on a garage form. Identify risks that do not belong on a garage form. 4. Identify information to gather when underwriting a garage risk. 1
Service risks on a Dealer form? Auto Dealers Coverage Form Unendorsed In 2013 ISO introduced the Auto Dealers Coverage Form (ADCF) CA0025 to replace the Garage Coverage Form (GCF) CA0005. Only dealer classes are eligible on the Auto Dealers Coverage Form, therefore many insureds - service operations with no dealer component - with previous policies on the Garage Coverage Form are no longer within an eligible class. Common Terms Amended When E&S/Specialty adopted the ADCF we wanted to continue to provide one solution for both dealer and service risks, so we amended some of the common terms used throughout the form as follows: Dealership is replaced with Garage Business "Auto Dealer Operations" is replaced with "Garage Operations" Auto Dealer Locations is replaced with Garage Locations These Common Terms Amended can be found on our Changes in the Auto Dealers Coverage Form (CGS/H/I-0306). Here is an excerpt of the unendorsed ADCF: 29 Non-owned "Autos" Used In Your "Auto" Dealership Any "auto" you do not own, lease, hire, rent or borrow used in connection with your "auto" dealership described in the Declarations. This includes "autos" owned by your employees" or partners (if you are a partnership), members (if you are a limited liability company) or members of their households while used in your "auto" dealership. Here is what it becomes once the Common Terms Amended are applied: 29 Non-owned "Autos" Used In Your "Auto" Garage Business Any "auto" you do not own, lease, hire, rent or borrow used in connection with your "auto" garage business described in the Declarations. This includes "autos" owned by your employees" or partners (if you are a partnership), members (if you are a limited liability company) or members of their households while used in your "auto" garage business. For the purposes of this training, when 'garage' is referenced, we are referring to the ADCF with the E&S/Specialty Common Terms Amended (CTA) applied. The form examples will also include the CTA. 7 2
Benefits of Garage Products Comparing CGL and Garage Key Question When determining if a risk would be better on the CGL coverage form or on a garage coverage form, the first question that should be asked is: Is there an auto exposure to this risk? All-in-One Approach The benefit of a garage policy form is that it provides liability coverage for both premises and products plus provides liability for autos. Unlike a CGL policy, it can also include a variety of physical damage coverages like: Garagekeepers Coverage the care, custody, and control (C,C,C) of nonowned autos Dealers Physical Damage Coverage the physical damage coverage for dealer s autos. Autos used for personal, service, or commercial use also can be specifically scheduled under the garage coverage form. Additional coverages can be added to the garage coverage form such as: Auto Medical Payments Uninsured/Underinsured Motorist Personal Injury Protection With all of these options available the garage coverage form offers an all-in-one approach to cover your premises, products, and autos. 3
Garage Coverages and Exposures Covered Autos Symbols Symbol Symbols shown on the Declaration page designate which autos are covered under the policy. Description Of Covered Auto Designation Symbols 21 Any "Auto" 22 Owned "Autos" Only Only those "autos" you own (and for Covered Autos Liability Coverage any "trailers" you don't own while attached to power units you own). This includes those "autos" you acquire ownership of after the policy begins. 23 Owned Private Passenger "Autos" Only 24 Owned "Autos" Other Than Private Passenger "Autos" Only 25 Owned "Autos" Subject To No-Fault 26 Owned "Autos" Subject To A Compulsory Uninsured Motorists Law 27 Specifically Described "Autos" Only the private passenger "autos" you own. This includes those private passenger "autos" you acquire ownership of after the policy begins. Only those "autos" you own that are not of the private passenger type (and for Covered Autos Liability Coverage any "trailers" you don't own while attached to power units you own). This includes those "autos" not of the private passenger type you acquire ownership of after the policy begins. Only those "autos" you own that are required to have no-fault benefits in the state where they are licensed or principally garaged. This includes those "autos" you acquire ownership of after the policy begins provided they are required to have no-fault benefits in the state where they are licensed or principally garaged. Only those "autos" you own that because of the law in the state where they are licensed or principally garaged are required to have and cannot reject uninsured motorists coverage. This includes those "autos" you acquire ownership of after the policy begins provided they are subject to the same state uninsured motorists requirement. Only those "autos" described in Item Nine of the Declarations for which a premium charge is shown (and for Covered Autos Liability Coverage any "trailers" you don't own while attached to a power unit described in Item Nine). 28 Hired "Autos" Only Only those "autos" you lease, hire, rent, or borrow. This does not include any "auto" you lease, hire, rent, or borrow from any of your "employees," partners (if you are a partnership), members (if you are a limited liability company), or members of their households. 29 Nonowned "Autos" Used In Your "Auto" Garage Business Any "auto" you do not own, lease, hire, rent, or borrow used in connection with your "auto" garage business described in the Declarations. This includes "autos" owned by your "employees" or partners (if you are a partnership), members (if you are a limited liability company), or members of their households while used in your "auto" garage business. Table continued on next page 4
Symbol 30 "Autos" Left With You For Service, Repair, Storage Or Safekeeping 31 "Auto" Dealers "Autos" (Physical Damage Coverages) Description Of Covered Auto Designation Symbols Any land motor vehicle, trailer or semitrailer lawfully within your possession for service, repair, storage, or safekeeping, with or without the vehicle owner's knowledge or consent. This also includes "autos" left in your care by your "employees" and members of their households who pay for the services performed. Any "autos" and the interests in these "autos" described in Item Six of the Declarations. Liability Coverage Liability CGL as Compared to Garage The CGL form offers: Coverage A Bodily Injury and Property Damage Liability The garage form offers: Bodily Injury and Property Damage Liability This covers bodily injury and property damage caused by an accident and resulting from garage operations other than the ownership, maintenance, or use of covered autos". Covered Autos Liability Coverage In addition to providing the premises and products liability, the garage form also provides bodily injury and property damage caused by an accident and resulting from the ownership, maintenance, or use of covered autos. 5
Liability Covered Autos & BI/PD Exclusions Exclusions on the garage form Liability section include: Expected Or Intended Injury Contractual Workers Compensation Damage to property (C,C,C) Pollution Work you performed Property damage to work you performed if the property damage results from any part of the work itself or from the parts, materials, or equipment used in connection with the work. Liability Covered Autos only Exclusions Leased autos Any covered "auto" while leased or rented to others. But this exclusion does not apply to a covered "auto" you rent to one of your customers while their "auto" is left with you for service or repair. Racing Covered "autos" while used in any professional or organized racing or demolition contest or stunting activity, or while practicing for such contest or activity. This insurance also does not apply while that covered "auto" is being prepared for such a contest or activity. Liability Limits of Insurance Limits on the garage form Liability section include: Limit of Insurance for Covered "Autos" Liability Limit of Insurance for Bodily Injury and Property Damage Liability Aggregate Limit of Insurance General Liability Aggregate Limit of Insurance Products and Work You Performed 6
Liability Coverages That Can Be Included Coverages that can be included (automatically excluded unless rated for) in the garage form Liability section include: Broadened Coverage, which adds eight additional coverages: 1. Personal and advertising injury 2. Host liquor liability 3. Damage to rented premises 4. Incidental medical malpractice 5. Nonowned watercraft 6. Additional persons insured 7. Automatic liability coverage newly acquired garage businesses (90 days) 8. Limited worldwide liability Premises Medical Payments Covers medical expenses when the bodily injury occurs at a covered location. Acts, Errors, or Omissions liability Covers the insureds noncompliance with certain laws or regulations. Liability Coverages That Can Be Added by Endorsement On the garage form, the following coverages can be added by endorsement: Auto Medical Payments Covers medical expenses when the bodily injury occurs while the insured is occupying an auto or occurs to a pedestrian hit by an auto. Uninsured/Underinsured Motorist, which provides compensatory damages to the insured (the damages must result from the ownership, maintenance, or use of an uninsured or underinsured motor vehicle). Personal Injury Protection, which usually covers all medical expenses, a percentage of work loss, and replacement services. 7
Garagekeepers Coverage Garagekeepers Garage as Compared to Other Options Legal liability or direct primary The garage form is written such that the insured must legally be liable for the loss to the customer s auto while the insured is attending, servicing, repairing, parking, or storing it in the insured s "garage operations. Most companies offer a coverage option for direct primary for an increased premium, which states that the loss will be considered without regard to the insured s legal liability. Garagekeepers Comp as Compared to SCL Comprehensive (comp) coverage or specified causes of loss (SCL) coverage: Comp coverage from any cause except: (1) The "customer's auto's" collision with another object; or (2) The "customer's auto's" overturn. SCL coverage caused by: (1) Fire, lightning, or explosion; (2) Theft; or (3) Mischief or vandalism. Garagekeepers Collision Coverage Collision coverage caused by: (1) The "customer's auto's" collision with another object; or (2) The "customer's auto's" overturn. 8
Garagekeepers Exclusions Exclusions on the garage form Garagekeepers section include: Contractual obligations Theft Defective parts Faulty work Additional exclusions that apply to: Tape decks or other sound reproducing equipment Tapes, records, and other sound reproducing devices Sound receiving equipment Radar detectors War Garagekeepers Limits of Insurance and Deductibles On the garage form Garagekeepers section: Limits Limits are subject to each location. Deductibles Sometimes to settle a claim or "suit," all or any part of the deductible will be paid. If this happens, the insured reimburses the company for the deductible or that portion of the deductible that we paid. 9
Physical Damage Coverage Physical Damage Comp as Compared to SCL Comp coverage or SCL coverage: Comp coverage from any cause except: (1) The covered "auto's" collision with another object; or (2) The covered "auto's" overturn. SCL coverage caused by: (1) Fire, lightning, or explosion; (2) Theft; (3) Windstorm, hail, or earthquake; (4) Flood; (5) Mischief or vandalism; or (6) The sinking, burning, collision, or derailment of any conveyance transporting the covered "auto." Physical Damage Collision Coverage Collision Coverage caused by: (1) The covered "auto's" collision with another object; or (2) The covered "auto's" overturn. 10
Physical Damage Exclusions Exclusions on the garage form Physical Damage section include: Nuclear hazard War or military action Any covered "auto" leased or rented to others unless rented to one of your customers while their "auto" is left with you for service or repair Any covered "auto" while used in any professional or organized racing or demolition contest or stunting activity, or while practicing for such contest or activity We will also not pay for "loss" to any covered "auto" while that covered "auto" is being prepared for such contest or activity Your expected profit, including loss of market value or resale value "Loss" to any covered "auto" displayed or stored at any location not shown in Item Three of the Declarations if the "loss" occurs more than 45 days after your use of the location begins False pretense We will not pay for "loss" to a covered "auto" caused by or resulting from: a. Someone causing you to voluntarily part with it by trick or scheme or under false pretenses; or b. Your acquiring an "auto" from a seller who did not have legal title. 11
Physical Damage Limits of Insurance Key points about Limits of Insurance on the garage form Physical Damage section are: The most we will pay for "loss" to any one covered "auto" is the lesser of: a. The actual cash value of the damaged or stolen property as of the time of "loss"; or b. The cost of repairing or replacing the damaged or stolen property with other property of like kind and quality. An adjustment for depreciation and physical condition will be made in determining actual cash value in the event of a total "loss." If a repair or replacement results in better than like kind or quality, we will not pay for the amount of the betterment. Physical Damage Premium Basis Dealer s physical damage coverage can be written using either: Quarterly or monthly reporting premium basis Nonreporting premium basis Whichever method is used, the amount paid at the time of loss will be based on a 100% coinsurance limit. Physical Damage Deductible Unlike the garagekeepers deductible, the dealer s physical damage deductible is a first-party deductible. This means the amount of damages paid to the insured will be reduced by the amount of the deductible. 12
Definitions Important Definitions Accident includes continuous or repeated exposure to the same conditions resulting in "bodily injury" or "property damage." Auto means a land motor vehicle, "trailer," or semitrailer. Bodily Injury means bodily injury, sickness, or disease sustained by a person including death resulting from any of these. Customer s auto means a land motor vehicle, "trailer," or semitrailer lawfully within your possession for service, repair, storage, or safekeeping, with or without the vehicle owner's knowledge or consent. A "customer's auto" also includes any such vehicle left in your care by your "employees" and members of their households, who pay for services performed. Garage operations means the ownership, maintenance, or use of locations for and "auto" garage business and that portion of the roads or other accesses that adjoin these locations. "Garage operations" also include all operations necessary or incidental to an "auto" garage business. Products includes: 1. The goods or products you made or sold in an "auto" garage business by: a. You; or b. An "auto" garage business you have acquired; and 2. The providing of or failure to provide warnings or instructions. Property damage means damage to or loss of use of tangible property. Work you performed includes: 1. Work that someone performed on your behalf; and 2. The providing of or failure to provide warnings or instructions. 13
Knowledge Check Instructions Answer the following questions to check your knowledge of garage coverages and exposures. In some cases, there will be more than one correct answer; select all that apply. Be prepared to share your answers. Scenario One Stop Auto Inc. is a used auto dealer and also provides warranty service work for the autos sold. Outside of the warranty work, One Stop has a fullservice repair shop and a car wash for use by the business and its customers. One Stop also owns a tow truck used to pick up cars at auction and autos for the repair shop. Questions 1. For liability, what symbols would be needed? a. 22 b. 22 and 29 c. 23, 30, and 29 d. 22, 29, and 27 2. While washing his car, a customer slips and falls in the soapy water due to poor drainage and breaks his arm. What coverage would apply to this loss? a. Covered Autos Liability Coverage b. Bodily Injury and Property Damage Liability c. Uninsured Motorist d. Garagekeepers 14
3. What symbol would apply to the loss described in Question 2.? a. 22 b. 21 c. None d. 27 4. While driving a scheduled 2008 flat bed to pick up a customer s auto and bring it back to the shop to repair, the insured runs a stop sign and hits another vehicle. Which symbol applies to the scheduled 2008 flat bed? a. 22 b. 27 c. 29 d. None, this is not a covered auto 5. One Stop provides a loaner auto from the sales lot to a customer while her car is being repaired. What coverages apply to this auto? a. Liability only b. Dealer s physical damage only c. Both liability and dealer s physical damage d. None, it is excluded under the leased autos exclusion 15
6. A customer brings in a race bike to have a performance adjustment. The next day when the customer is racing, the bike s engine stalls causing an accident. What coverages apply to this auto? a. Liability only b. Garagekeepers only c. Both liability and garagekeepers d. None, it is excluded under the racing exclusion 7. After replacing a battery and installing new battery cables in a customer s auto, the customer drove the auto home. Within several hours, the customer sees his auto on fire. The cause of loss is determined to be that the insured improperly installed the battery. What is covered under this loss? a. No coverage since the auto is no longer in the insured s care, custody, or control b. Coverage for the entire loss as it was the insured s faulty work that caused the loss c. No coverage since it was the insured s faulty work that caused the loss d. None of the above 8. When storing customer autos overnight, our insured locks the autos in a building with a central station burglar alarm. One night someone breaks in and steals an auto before the police can respond. Our insured s policy has garagekeepers legal liability, SCL, and collision coverages. Will this loss typically be covered? a. No, this was written on a legal liability basis b. Yes, theft is a covered cause of loss under the garagekeepers coverage c. No, theft would only be covered under comp coverage 16
9. Two autos are held for sale at One Stop s lot. They are taken to a separate location, which they acquired a week prior, to be detailed. The cars will not be ready until the next day, so they are left at the second location overnight. When the insured returns in the morning, the autos have been stolen. The insured files a claim against the dealer s physical damage coverage. The policy is written with comp and collision coverages and has symbol 31. Will this be covered? a. Yes, theft is covered under comp coverage b. No, this location is not scheduled on the policy c. No, it was not the insured s fault d. Yes, the loss occurred less than 45 days after the use of the location began 10. One Stop purchases a used vehicle at auction and is notified by the police a few days later that this is a stolen auto. The police impound the vehicle and One Stop files a claim under the dealer s physical damage comp coverage for the amount paid for the auto. Is this covered? a. No, this is not a SCL b. No, it is excluded under false pretense c. Yes, comp coverage only excludes collision or overturn 11. One Stop insures its dealer s physical damage at a limit of $100,000. A hail storm hits and damages three autos for a total of $10,000. The examiner investigates and finds that the lot had $200,000 in autos. One Stop s policy has a $500 deductible with a maximum of $2,500. How much will be paid on this loss? a. $9,500 ($10,000 minus the $500 deductible) b. $7,500 ($10,000 minus the maximum deductible of $2,500) c. $3,500 ($10,000 times the coinsurance penalty of.50, minus the $500 deductible for each auto) d. $8,500 ($10,000 minus the $500 deductible for each auto) 17
Risks That Belong on a Garage Form Risks Eligible and Not Eligible for the Garage Coverage Form Eligible and Ineligible Risks Eligible for Garage Form Ineligible for Garage Form Towing service with impound lot Towing service without impound lot Valet parking Self parking lot Full-service car wash Self-service car wash Transmission repair on autos Tire manufacturing Windshield repair on autos Tire sales without installation Radiator repair on autos Part sales without installation Brake repair on autos Carburetor repair without installation Heavy truck sales Upholstery repair without installation Auto dealer Parts manufacturing Auto window tinting on autos Mobile home repair Trailer customizing Drive away contractor Auto storage Auto rental operation Auto auction Lessor s risk only Auto body painting Rental dwellings Paintless dent removal Contractors equipment rental Tow truck assembly Watercraft sales Trailer hitch installation Salvage yard 100% part sales Quick lubes Auto dismantling with parts sales only 18
Knowledge Check Instructions Answer the following questions to check your knowledge of risks that are eligible and ineligible for the garage form. In some cases, there will be more than one correct answer; select all that apply. Be prepared to share your answers. Questions 1. Which one of the following would be best written on a garage form? a. Tire sales only without installation b. Transmission repair with installation c. Engine repair without installation 2. Which one of the following would be best written on a CGL policy? a. Full-service car wash b. Auto auction c. Carburetor manufacturer without installation 3. Which of the following would be best written on a garage form? a. Farm equipment repair b. Alarm installation on vehicles c. Fuel tank manufacturing 19
4. Which one of the following would be best written on a garage form? a. Heavy truck sales b. Towing service without impound lot or repair c. Salvage yard with only part sales 5. Which one of the following would be best written on a garage form? a. Self-service car wash b. Transmission repair without installation c. Auto auction 20
Identifying Information for a Garage Application Information to Gather All Exposures Gathering this information before sending an application to the general agent will expedite the quote process: Name Address Names and ages of all individuals driving covered autos Years in business/related experience Handling of any flammables Pick up or delivery of autos Three-year prior carrier and loss history Total number of employees: full time and part time Description of garage operations Description of premises Radius of operations Premises conditions: fire/burglar protection Coverages requested Any commercial or service vehicles Auto Dealers Liability Gather this information for auto dealers liability: Names and ages of all employees and family members who drive covered autos Their use of autos Customer test-driving procedures Number of autos sold per year Number of dealer plates Where autos are purchased Other operations not related to garage Whether they repossess autos Auto transport to/from point of purchase Types of autos sold 21
Auto Dealers Physical Damage Gather this information for auto dealers physical damage: Garage Basics - Training for Agents Types of autos sold Customer test-driving procedures Average value per auto sold Maximum number of autos on premises Maximum value of all autos on premises Theft barriers Key control procedures Auto transport to/from point of purchase Ownership of autos being sold Non-Dealers Liability Gather this information for nondealers liability: Experience of technicians Breakdown of operations conducted Self-service operations Welding Garagekeepers Gather this information for garagekeepers: Vehicle storage and theft precautions Key control procedures Average number of vehicles kept in care, custody, and control Whether there is an approved paint booth Whether there is on-hook exposure Maximum number of vehicles kept in care, custody, and control 22
Conclusion Review of Learning Objectives Learning Objectives As a result of this training, agents will be able to: 1. Explain the benefits of garage products. Distinguish between the general liability and garage products. 2. Discuss the coverages and exposures that are involved in a garage risk. Identify the main coverages on the garage form (liability, garagekeepers, physical damage). Explain the auto coverage symbols. Identify premises and products completed operations. Identify the auto exposure on a garage risk. 3. Identify risks that belong on a garage form. Identify risks that do not belong on a garage form. 4. Identify information to gather when underwriting a garage risk. 23