Tenant s Insurance Initial Disclosure Document Policy Summary This document includes both the Initial Disclosure Document (IDD) and the Policy Summary Document for Tenant s Insurance. These are important documents, please make sure that you read them with your Policy Wording document.
About our insurance services...for tenants HomeLet Hestia House Unit 2 Edgewest Road Lincoln LN6 7EL 1 The Financial Conduct Authority (FCA) The FCA is the independent statutory watchdog that regulates financial services. Use this information to decide if our services are right for you. 2 Whose products do we offer? We offer products from a range of insurers. We only offer products from Ageas Insurance Limited (50%) and Propgen Insurance Limited (50%) as co-insurers across our range of tenant s insurance products. The liability sections of the covers are 100% underwritten by Ageas Insurance Limited. 3 Which service will we provide you with? We will advise and make a recommendation for you after we have assessed your needs. You will not receive advice or a recommendation from us for any policy. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed. 4 What will you have to pay for our services? A fee of 1.99 for administering on your behalf each premium instalment for Tenant s Insurance where the premium is not paid in full. A fee of 10.00 for affecting mid-term adjustments on your behalf for Tenant s Insurance which alter the risk address or the cover, except during the 14 day cooling off period. A fee of 30.00 for affecting the cancellation on your behalf for Tenant s Insurance where the premium was paid in one lump sum to cover the full term of the policy, except during the 14 day cooling off period. We will not refund any amounts which are less than 5.00 unless you specifically request us to do so. No fee for affecting the cancellation on your behalf for Tenant s Insurance where the premium is paid in instalments. No fee for arranging (or renewing) a policy. You will receive a quotation which will tell you about any other fees relating to any particular insurance policy. 5 Who regulates us? HomeLet is a trading name of Barbon Insurance Group Limited, Hestia House, Edgewest Road, Lincoln, LN6 7EL, which is authorised and regulated by the Financial Conduct Authority for insurance mediation. Registered in England number 3135797. Our permitted business is administering and arranging general insurance contracts. You can check this on the FCA s Register by visiting the FCA s website www.fsa.gov.uk/register/home.do or by contacting the FCA by telephone on 0845 606 1234.
6 Ownership Caley Limited owns 100% of our share capital. Caley Limited owns 100% of Propgen Insurance Limited s share capital. 7 What to do if you have a complaint If you wish to register a complaint, please contact us: in writing Complaints Department, HomeLet, Hestia House, Unit 2 Edgewest Road, Lincoln, LN6 7EL by phone 0845 117 6000 by email complaints@homelet.co.uk If you can t settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. 8 Are we covered by the Financial Services Compensation Scheme (FSCS)? We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS.
Tenant s Insurance Policy Summary This document provides a summary of the cover provided and gives reference points from the Policy Wording document throughout. Full details can be found in the Policy Wording document, which is available online at homelet.co.uk or by request. A copy will also be sent to you if you take out a policy with us. Where a policy is arranged you should refer to your Policy Wording document, policy schedule and any endorsements that apply for full details of the cover in force. Type of Insurance Tenant s Insurance is underwritten by Ageas Insurance Limited (50%) and Propgen Insurance Ltd (50%), with the exception of the legal liability and worldwide personal liability sections of cover, which are underwritten by Ageas Insurance Limited (100%), and undertaken by HomeLet on their behalf. Period of Cover Tenancy Liability Cover is available for 12 months, after which the policy may be renewed for a further 12 months, until the policy is cancelled by You. Tenant s Contents Insurance+ is available for 12 months, after which the policy may be renewed for a further 12 months, until the policy is cancelled by You. Eligibility This policy provides cover for the proposer, their domestic partner and members of their family permanently living in the home. Cover is automatically extended to include up to two sharers subject to minimum levels of Contents cover being in force. Territorial Limits Cover is speciically designed for tenanted properties in Great Britain and Northern Ireland. Sums Insured Tenancy Liability - 2,500 Minimum Contents Sum Insured 5,000 Maximum Sum Insured 59,999. Sum Insured on Tenant s Contents Insurance + of 60,000 or more may be considered on referral to underwriters Minimum Security Tenant s Contents Insurance+ ONLY For properties where the postcode is included on the application form or where the Contents Sum insured is equal to or greater than 30,000, the front and inal exit doors must be itted with a mortice deadlock. All other external doors should also have deadlocks or, if it s more convenient, be itted top and bottom with key operated security bolts. All accessible* windows, fanlights and skylights, that can be opened must be secured with window locks with detachable keys. Where the minimum standard of security is not met theft or attempted theft cover is excluded. * By accessible we mean those windows, fanlights and skylights where entry can be attempted from the outside by a person of normal physical ability without the need to bring anything to the site or use any ladder, stepladder or scaffolding found on the site in order to do so. Valuables Valuables are covered within the Home up to a third of the Contents Sum Insured. Sets/Suites We will not pay for the replacement of or work on any undamaged items or remaining parts of the Insured Property solely because they form part of a set, suite, group or collection of articles of a similar nature, colour, pattern or design. Business Equipment Cover excludes property held for business or professional purposes. Average Clause The Sum Insured declared must represent the cost of replacing the Contents on a new for old basis otherwise average may be applied to a claim. This means that you will bear a proportion of each loss, which will be the equivalent to the proportion of underinsurance. Policy Excess (Incident Excess) 100 Standard 500 Malicious Act Applicable to Section 1 and Section 2 of the Policy Wording.
Tenancy Liability Cover Significant Features and Benefits Liability as a Tenant If you are liable under a tenancy agreement for loss or damage, in particular circumstances, to the landlord s property we will pay those costs up to a speciied limit. Up to 2,500 for accidental damage to your Home and its ixtures, ittings and furnishings. Up to 2,500 for accidental damage to service pipes and cables, all ixed glass and sanitaryware and ixed water pipes and tanks caused by freezing, overheating or excessive water pressure. Refer to Section 1 We will not pay for Please be aware Tenancy Liability can only be bought over the telephone by calling us on: 0845 117 6000. If you choose to add contents cover to your policy then the following signiicant features, beneits, exclusions, limitations and conditions will apply: Significant Features and Benefits Contents within your home Covers the Contents within your Home against loss or damage caused by ire, explosion, lightning, earthquake, storm, lood, collision or impact, riot, malicious act, escape of water or oil from ixed water or ixed heating installation or washing machine, theft or attempted theft, breakage or collapse of aerial, subsidence, landslip or heave. Covers the proposer, their domestic partner and members of their family permanently living in the home. Cover is automatically extended to include up to two sharers subject to minimum levels of cover being in force. Where the Contents Sum Insured is 10,000 but less than 15,000 one sharer is included and where the Contents sum insured is 15,000 or more two sharers are included. Contents temporarily removed. Covers up to 15% of the Contents Sum Insured for items that are temporarily removed from your Home but still within the British Isles. Accidental Damage to Mirrors and Glass in Furniture. Replacement of External Door Locks. Fatal Accident Beneit. Legal Liability/Personal Liability Covers you, your family and sharers (if the appropriate cover has been chosen) against liability for damage or injury to a third party. Additional Liability as a Tenant cover If you are liable under a tenancy agreement for loss or damage, in particular circumstances, to the landlord s property we will pay those costs up to a speciied limit. Excludes damage caused by malicious act, escape of water or oil, theft or attempted theft, freezer food and accidental damage where the Home remains Unoccupied for more than 30 consecutive days. Malicious Act, theft or attempted theft by you, your family or any person lawfully in your Home is excluded. Loss or damage to fences or gates by storm or lood or by falling trees or branches is excluded. Cover is restricted to 500 for items stolen from an outbuilding. Refer to Section 2 We will not pay for Where there is one sharer, the maximum that will be paid to the sharer is 50% of the Contents Sum Insured and where there are two sharers the maximum that will be paid to any one sharer is 33.33% of the Contents Sum Insured. Sharers have to be included on a written tenancy agreement and must be employed, self employed, retired or students. Sharers cannot be included if they are unemployed. Theft or attempted theft cover only applies where the items are stolen from a bank safe deposit, a private residence, a building in which a member of your Household is living, employed or carrying on business or any other building provided forcible means are used to gain entry or exit. Refer to Section 2 Peril 2 Cover provided up to the replacement cost. Refer to Section 2 Peril 3 250 limit applies. Refer to Section 2 Peril 4 5,000 limit applies. Refer to Section 2 Peril 6 1,000,000 limit applies. Refer to Section 2 Peril 7 Up to 10% of the Contents Sum Insured for loss or damage by storm or lood, escape of water or oil, theft or attempted theft. Refer to Section 2 Peril 8 Freezer Food Cover for loss or damage to frozen food as a result of failure of your freezer due to an inherent defect or failure of the public electricity supply. 250 limit applies. Refer to Section 2 Peril 9 Continued
Significant Features and Benefits Contents within your home Credit Cards Cover for inancial loss if a credit card is used without the cardholders permission. Accidental Damage to Audio and Video Equipment. Contents outside your Home Cover for loss or damage caused by theft or malicious act to Contents in the open within the boundaries of your Home. 100 limit applies. Refer to Section 2 Peril 10 Excludes business or professional equipment. Cover excluded where the Home has been Unoccupied for more than 30 consecutive days. Refer to Section 2 Peril 11 200 limit applies. Cover excludes pedal cycles that are not secured to an immovable object. Cover excludes cycle parts where the pedal cycle is not stolen at the same time. Refer to Section 2 Peril 12 Significant Features and Benefits Personal possessions cover For items outside of your home Personal Possessions & Pedal Cycles Optional extensions available that cover unspeciied items, speciied items and pedal cycles for loss or damage that occurs anywhere in the world on a new for old basis. Unspeciied Personal Possessions Sum Insured Limits Minimum sum insured 1,000 Maximum sum insured 6,000 (single article limit is 25% of the chosen sum insured) Money Limit 100 Limit per pedal cycle 200 Speciied Personal Possessions Sum Insured Limits Minimum 1,000 Maximum 5,000 Speciied items over 5,000 may be considered on referral to our underwriters Pedal Cycles Sum Insured Limits Minimum amount speciied - 200 Maximum amount speciied - 1,500 Cover excluded for loss or damage to items in the Home where the Home has been Unoccupied for more than 30 consecutive days. Excludes theft from an unlocked and unattended road vehicle. Excludes theft from a locked and unattended road vehicle unless the items were contained in a locked boot or in the case of a hatch back/ estate cars concealed from view. Excludes theft of unattended pedal cycles unless from a securely locked building or it was secured to an immovable object by a security device. Mobile telephones and pagers. Refer to Section 3: Peril 1 in respect of Unspecified Personal Possessions Peril 2 in respect of Specified Personal Possessions Peril 3 in respect of Pedal Cycles Where there is one sharer, the maximum that will be paid to the sharer is 50% of the Personal Possessions sum insured and where there are two sharers the maximum that will be paid to any one sharer is 33.33% of the Personal Possessions sum insured. Sharers have to be included on a written tenancy agreement and must be employed, self employed, retired or students. Sharers cannot be included if they are unemployed. Significant Features and Benefits General exceptions applying to the whole policy The policy excludes loss, damage, injury or liability arising from or relating to: Radioactive contamination War risks Sonic bangs Deliberate acts or omissions Pollution Date recognition Refer to General Exceptions section of Policy Wording.
Your rights of cancellation You have the right to cancel your policy during the 14 day period either after the day of purchase of the contract, or the day on which you receive your policy documentation whichever is later. If you wish to cancel within the 14 day cooling off period or if your insurance cover has not yet commenced, you will be entitled to a full refund of the premium paid. Alternatively, if you wish to cancel and the insurance cover has already commenced, you will be entitled to a refund of the premium paid, subject to a deduction for the time for which you have been covered. This will be calculated on a pro-rata basis, for the period in which you received cover and will include an additional charge of up to 30.00 to cover the administrative cost of providing the policy. If you do not exercise your right to cancel your policy, it will continue to be in force for the term of the policy and you will be required to pay the premium stated. Please be aware that a refund will not be given if a claim has been made on the policy. How to claim If you need to make a claim on your policy you should call us on 0845 112 0492 and we ll advise you what you should do next our lines are open between 9am 5.30pm Monday to Friday. If the claim is urgent, then you can call outside of these hours and we will advise you what you need to do next. Complaints We are committed to maintaining a high standard of professional conduct in all our dealings with customers. If you feel that your insurance arrangements have not been handled in the manner in which you would expect and you wish to make a complaint we would like to hear from you. Please contact: Customer Services Team HomeLet Hestia House Unit 2 Edgewest Road Lincoln LN6 7EL Telephone: 0845 117 6000 Alternatively you are also entitled to contact the Insurers. Our Policy Wording sets out the full complaints procedure, including all contact details. If you re unhappy with our decision you may be able to pass your complaint to the Financial Ombudsman Service (FOS). The FOS is an independent organisation and will review your case. Financial Services Compensation Scheme If we fail to carry out our responsibilities under this policy you may be entitled to compensation from the Financial Services Compensation Scheme. Information about the scheme is available at www.fscs.org.uk or by phone on 0800 678 1100 or 0207 741 4100. Please ensure that you review your policy regularly to make sure that it continues to meet your needs. If you have any queries concerning this document, please contact HomeLet on 0845 117 6000.
Contact Us Call us 0845 117 6000 We re open Monday to Friday 8.30am-8pm Saturday 9.30am-1pm Visit us online: homelet.co.uk/tenants Write to us at: HomeLet Hestia House Unit 2 Edgewest Road Lincoln LN6 7EL Follow @lovetenants on Twitter or find lovetenants on Facebook. HomeLet is a trading name of Barbon Insurance Group Limited which is authorised and regulated by the Financial Conduct Authority for insurance mediation. Registered in England number 3135797. Registered ofice address: Hestia House, Edgewest Road, Lincoln, LN6 7EL HL2173/SUM 3/14