Identity Theft & Fraud Protection Proposal ID WATCHDOG Presented To: Presented By:
Identity Theft Protection as an Employee Benefit ID Watchdog is a leading provider of comprehensive identity monitoring as a deterrent against identity theft. Our proprietary identity monitoring solutions cover every angle of identity protection to ensure it remains safe and secure. More Protection, Less Money. 27 million Americans already subscribe to some form of identity theft protection and 43% indicated they d take advantage of an identity theft protection product offered by their employer as an employee benefit 1. ID Watchdog provides the most comprehensive products available at exclusive prices only available through your benefits program. No Headaches. Our turnkey programs are easy to roll out and administer with included support from a dedicated account manager. Did You Know? In 2014, a total of 12.7 million U.S. adults had become victims of some form of identity fraud 2. The average victim will lose $9,650 3. For an employee making $50,000 per year, that s 2.5 months of take home pay. Victims of new account fraud spend an average of 330 hours repairing the damage from identity theft, with a majority of the work taking place during business hours 4. 50% of victims say their credit/debit card was negatively impacted 2. 12% of victims have had arrest warrants issued in their names 5. Employees who become victims of identity theft are absent 5 times more than average, use sick leave twice as often as the average employee, and experience a substantial reduction in productivity 6. 25% of employers currently offer identity theft protection benefits and 20% are considering adding the benefit this year 7. 1. Hansa GCR s Identity Theft Protection Market Segmentation March, 2010. 2. Javelin Strategy & Research Identity Fraud Study, 2015 3. Bureau of Justice Statistics, December 2013 (http://www.bjs.gov/content/pub/pdf/vit12.pdf). 4. Identity Theft Resource Center (http://www.idtheftcenter.org/images/surveys_studies/aftermath2004.pdf). 5. Identity Theft Laws (http://identity-theft.laws.com/identity-theft-statistics) 6. Voluntary Benefits Magazine, 2010 (http://www.voluntarybenefitsmagazine.com/article/voluntary-legal-plans-identity-theft-protection-.html) 7. Towers Watson 2013 Voluntary Benefits and Services Survey
Benefit Overview ID Watchdog is the leader in providing identity theft protection services. We deliver superior identity monitoring, alerting and resolution services. These services allow individuals and organizations to protect themselves with a comprehensive, yet flexible, best-in-class identity theft protection platform. No one can prevent identity theft, which is why it s important to find it fast, stop it in its tracks, and resolve any issues before it impacts a victim s life. ID Watchdog leverages its relationships with Tier-1 data aggregators so that we can offer the largest and most extensive monitoring network available. In doing so, we provide a broader range of coverage to ensure that we find potential fraud first. No other vendor offers broader coverage at a better price.» Credit Monitoring» Non-Credit Loan Monitoring» Payday Loan Monitoring» Public Records & National Change of Address Monitoring» High-Risk Transaction Monitoring» Cyber Monitoring» Instant-On Monitoring» Financial Transaction Fraud Monitoring» Social Network Alerts» Registered Sex Offender Reporting & Notifications» National Provider Identifier (NPI) Alerts» Identity Profile Report Should an employee s identity be compromised, our certified resolution experts step in and work on the victim s behalf to fully restore their identity to its pre-theft condition. ID Watchdog brings together high quality monitoring with a low cost program to provide a high value solution that will protect employees, increase workplace productivity, and drive down human resource costs across organizations.
Instant-On Monitoring ID Watchdog pioneered Instant-On Monitoring for employee benefit customers. Other identity theft protection companies wait to receive an enrollment file and then send an email to their subscribers asking them to click a link and complete a process before turning on any identity theft monitoring. Typically this results in a significant dropout rate, resulting in less than half of the subscribers actually getting the monitoring they are paying for. ID Watchdog instantly activates all monitoring on the benefit effective date, without any further action required by the subscriber. ID Watchdog s deferred authentication technology waits until a subscriber wants to review an alert before their identity is validated. This means that all subscribers get exactly what they are paying for on day one. Therefore, ID Watchdog s offerings are fully FTC and CFPB compliant. Features supported by Instant-On Monitoring:» Credit Monitoring» Public Records Monitoring» National Change of Address Monitoring» Payday Loan Monitoring» Non-Credit Loan Monitoring» High-Risk Transaction Monitoring» High-Risk Application Monitoring» Cyber Monitoring
Benefit Features All ID Watchdog services feature the largest networks possible so that we can provide the broadest coverage and the best protection available at any price. CREDIT PROTECTION SERVICES Credit Monitoring Credit monitoring is the most effective process for identifying thieves creating unauthorized new accounts. ID Watchdog will monitor your employees credit report and alert them when any changes are detected. We also keep a full alert history for as long as the employee maintains their account. Additionally, they will receive a copy of their credit report(s) annually, including three years of payment history and credit score(s). When evaluating tri-bureau vs. single-bureau monitoring options, it is important to understand that a single bureau monitoring solution is a big compromise when it comes to credit monitoring solutions, as it misses between 41% and 47% of new account inquiries. ID Watchdog s monthly credit score tracker allows employees to update and track their TransUnion credit score on a monthly basis.
Rapid Credit Alerts Rapid Credit Alerts deliver TransUnion credit alerts within minutes rather than one to two days offered by other credit monitoring and identity theft protection service companies. Keep employees alert and aware of any potentially fraudulent activities faster and earlier with ID Watchdog. Fraud Alerts and Reminders Credit bureau fraud alerts allow individuals to require businesses to contact them directly prior to releasing any credit information. This makes it more difficult for an identity thief to obtain credit in a victim s name. These alerts are typically good for 90 days and are standard operating procedure in the case of a lost or stolen wallet. ID Watchdog will assist employees in placing fraud alerts, and even send reminders prior to an alert expiring. Credit Freeze Assistance ID Watchdog can assist with putting a freeze on an employee s credit report. Credentials are securely stored for easy access. Credit Score Simulator Coming in 2016. See page 18. Financial Transaction Fraud Monitoring Coming in 2016. See page 19.
PROACTIVE IDENTITY MONITORING High-Risk Application & Transaction Monitoring ID Watchdog monitors the largest proprietary database of new account application data available. This database contains hundreds of billions of data points in order to detect potentially fraudulent new accounts at the instant an application is applied for:» Checking Accounts» Savings Accounts» Brokerage Accounts» Wireless Accounts» Auto Loans» Home Loans» Utility Accounts» Credit Card Applications» Check Reorders» Retail Charge Accounts» Payday Loans ID Watchdog can detect fraud up to 90 days earlier than traditional credit monitoring services, thanks in part to the wider range of sources available to us. ID Watchdog also monitors and instantly alerts employees about high-risk transactions - transactions that appear to be unusually suspicious, risky, or indicative of potential identity theft. High-risk transactions cover a number of categories, such as: BANKING, FINANCE AND BROKERAGE CREDIT BENEFITS & PAYROLL INSURANCE AND HEALTHCARE Unauthorized Account Access Password Resets Online Payday Loans Call Center Activity Payroll Account Access Online Benefits Account Access Fund Transfers Online Applications Online W2 Access Online Prescription Management and Refills Online Insurance Records Access Online Claims Portal Access New Account Applications Card Activations Address Changes
Earlier Detection - Alerts subscribers the moment an application request or fraudulent activity occurs. This is the fastest possible response time, which enables subscribers to take action immediately, often before any damage can be done. Broader Coverage - Casts a broader net for potential fraud than credit monitoring alone. Failed Attempts - Failed transactions will trigger an alert from ID Watchdog, additional precautions and security measures can be put into place before a second attempt occurs. Other programs that do not have this level of monitoring can only react to these events after the fact, when the damage is already done. Public Records Monitoring In order for an identity thief to capitalize on having stolen an identity, he needs to tie it to an address and/ or phone number. Whether the thief is getting a driver s license, applying for new credit, registering a car or registering to vote, they need to provide an address and often a telephone number. This activity shows up as a new public record associated with your employee s identity. If that record shows a new address or phone number, it can be an early indicator of identity theft. ID Watchdog monitors thousands of public records databases through elite industry data providers in order to detect new cases of identity theft. An expansive Public Records data network provides coverage of more than 37 billion Public Records and contributory databases:» 11.6 billion consumer records» 6.5 billion unique name and address combinations, including 30+ years of address history (great for finding preexisting conditions)» 2.7 billion motor vehicle registrations» 2.7 billion property records» 302 million unique businesses» 227 million auto and home claim records; 99% of all U.S. auto claims» 12 million background checks and 3 million drug screen tests each year
Data elements included in Public Records Monitoring includes professional and business licenses, pilot licenses, merchant vessels, registrations (DEA, vehicle, concealed weapons, and voter registration), residences, lease history, national property and deeds, Social Security Death Index, Social Security number verifiers, phones, aliases, criminal records, and more. National Change of Address Registry Monitoring By utilizing a USPS National Change of Address form, an identity thief can send new accounts to their own name while using the victim s address. This can result in all of the victim s mail being forwarded, so that the bills don t get paid and any replacement credit cards are also forwarded to the thief. This is why ID Watchdog also constantly monitors the USPS National Change of Address Registry for suspicious activity. Identity Profile Report Rooting Out Pre-Existing Conditions Unlike most identity theft programs that only look forward to detect future identity theft attempts, ID Watchdog also looks back to ensure that subscribers are not already victims. ID Watchdog uses Public Records data to create an Identity Profile Report that can identify any potential pre-existing conditions as far back as 30+ years. ID Watchdog resolves all cases of pre-existing conditions for subscribers at no additional cost.
Non-Credit Loan Monitoring ID Watchdog works directly with alternative credit bureaus that service the under-banked market sectors. In this way, we expand our fraud detection network to include monitoring of:» Payday Loan Transactions» Sub-Prime Utility Accounts» Sub-Prime Cell Phone Accounts» Sub-Prime Collections» Rent-To-Own Stores IDW Exclusive» Auto Pawn /Title Pawn Transactions IDW Exclusive» Buy-Here-Pay-Here Auto Dealers IDW Exclusive Internet Black Market and Hacker Surveillance Identity theft is pervasive on the internet, with sophisticated hackers stealing vast numbers of identities using viruses, trojans, data breaches, phishing, and more. They then sell these identities for as little as $25 each, through black-market websites. ID Watchdog scours the dark places of the internet and looks for personal information that is being traded. ID Watchdog s Threat Research team uses sophisticated hardware to deploy complex algorithms across the internet (black-market and hacker sites, command and control networks, forums, chat rooms, and more). The team is able to reconstruct the underground economy on our in-house servers and confirm daily if Personally Identifiable Information (PII) is compromised. ID Watchdog s research credentials extend beyond what many providers can offer including scanning the Dark Web for PII data and identifying compromised data locations. Personal information monitored includes:» Credit Cards» Bank Account Numbers» Name and Address» Social Security Number» Passport and Driver s License Number» Medical ID Card Numbers» Email User Names and Passwords» Compromised Credentials» Loyalty Cards
ADVANCED IDENTITY TOOLS Social Network Alerts ID Watchdog now includes alerts for the most popular social media accounts, including Facebook, LinkedIn, Twitter, and Instagram. We notify you automatically of potential cyberbullying; cyber-predators; and reputation-damaging items including racist, violent, derogatory, vulgar, or inappropriate comments directed at you or your family. ID WATCHDOG EXCLUSIVE FEATURES Account Details: Lists all connected social media accounts on the ID Watchdog dashboard Alert Settings: Allows users to customize their alert sensitivity level based on content and subject matter. Exposure Reports: A detailed list of what personal identifying information (PII) is exposed and at risk (such as a date of birth, Social Security number, or address) Alert Details: Displays affected posts and highlights potential issues and threats. Internet Safety Advisors Social Network Alerts is the first step in helping subscribers and their family members stay safe on the internet. When an alert comes in, subscribers can turn to the ID Watchdog Customer Care Advocates. Our team is certified in social media safety and internet safety, with extensive training and certification that covers:»» Safe use of social media»» Removing unwanted content from social media»» Cyberbullying»» Cyber sexual predators»» Addressing online threats directed at you and your children When subscribers receive a Social Network Alert, experience cyberbullying, or suspect that a cyber predator is after them or a family member, they can contact ID Watchdog and get our Internet Safety Response Package at no charge.
Registered Sex Offender Reporting & Notifications Subscribers may now request a report of registered sex offenders near a specific address. Report highlights the location of the offender, a photo ID, and the offense they committed. The report remains saved in the subscriber s online account for review at any time. Additionally, subscribers can select an address to continuously monitor, and receive alerts when new offenders move into and out of that neighborhood. We track and report offenders that move from state-to-state, who can be missed in an online search of the state s registry. National Provider Identifier (NPI) Monitoring Physician identity theft is an emerging threat that cost victims an average of $25,000 in legal fees to resolve 8. Identity thieves steal a physician s National Provider Identifier (NPI) numbers and set up a ghost practice. This ghost practice is then used to submit hundreds of thousands of dollars in fraudulent Medicare and Medicaid claims, that can cause huge problems for the victim. ID Watchdog monitors a physician s NPI for signs of a new ghost practice to stop identity thieves before problems arise. ID Watchdog is currently the only vendor in the identity theft protection market to offer NPI Monitoring. ID Watchdog monitors a physician s, pharmacist s, or physical therapist s NPI for signs of a new ghost practice, so we can stop identity thieves before problems arise. 8. 2013 Survey on Medical Identity Theft by Ponemon Institute, September, 2013 (https://clearwatercompliance.com/wp-content/uploads/2013/10/2013-medical- Identity-Theft-Report-FINAL.pdf)
Lost Wallet Vault & Replacement ID Watchdog provides a secure online vault to store the contents of employee s wallets. We will continuously monitor this to identify compromised credentials, including a drivers license, insurance ID card, credit card and more. Additionally, in the event that an employee s wallet is lost or stolen, our trained representatives will help cancel and replace all lost or stolen wallet contents.» Secure Online Vault» Monitoring & Alerts of Compromised Data» Replacement Assistance» Peace of Mind Solicitation Reduction Junk mail and pre-approved credit card offers can be annoying, but they can also potentially lead to identity theft. A pre-approved credit card offer that a thief took from an employee s mailbox or picked out of their trash could be all they need to steal that employee s identity. ID Watchdog enables subscribers to better protect themselves by opting in or out of the following:» National Do Not Call Registry» Pre-Approved Credit Offers» Junk Mail» Junk Email Breach Notification ID Watchdog now provides email notification of prominent data breaches. We will also be enhancing this feature to provide a streaming feed of reported data breaches in the ID Watchdog dashboard. Exclusive Two-Step Authentication Many companies allow their subscribers to simply log in by inserting their username and password; however, this low level of security makes it easier for thieves to get into accounts and steal highly-sensitive information. ID Watchdog prides itself on going one step further to make sure subscribers and their information are accurate and secure by using a two-step authentication process when logging into and registering their accounts.
ADVANCED CUSTOMER CARE CENTER Fully Managed Resolution Services When an employee becomes a victim of identity theft, ID Watchdog steps in and provides concierge-level identity resolution services. After all, how we resolve identity theft makes all the difference to your employees. A dedicated, Certified Identity Theft Risk Management Specialist (CITRMS) will work with the victim to assess their identity theft situation and move forward with a fully managed resolution. Initially, a dedicated representative will:» Perform an investigation to confirm the nature and extent of any suspected identity theft or fraudulent activity.» Assist the victim with completing the prerequisite forms: police report, identity theft affidavit, and limited power of attorney. With the pre-requisite documentation in place, the dedicated CITRMS professional will:» Complete a proprietary deep-dive ID Snapshot TM where appropriate, to root out unidentified cases of identity theft, so that all problems can be fixed at the outset.» Prepare and mail documentation outlining disputes and resolution instructions on the victim s behalf to all institutions that are holding or reporting fraudulent accounts or activities-including credit bureaus, financial institutions, law enforcement, and more.» Work as a watchdog and victim s advocate to ensure the victim s rights are protected and all aspects of identity theft are removed from the victim s records.» Track, document, and follow-up on every aspect of the resolution to provide regular updates and copies of all documentation to the victim for their own personal records. In short, we will step into the victim s shoes to do everything that is required: working with credit bureaus, creditors, corporations, government agencies, law enforcement, and more, to ensure the victim s identity is restored to its pre-theft state ensuring peace of mind every step of the way.
ID Watchdog will work to resolve any and all identity theft issues including:» Credit Fraud» Financial Identity Theft» Employment Identity theft» Medical Identity Theft» Physician Identity Theft» Criminal Identity Theft We offer a 100% Resolution Guarantee ID Watchdog will not stop working on a client s case until their identity is completely restored to its pre-theft level. ID Watchdog has never failed to restore an identity. $1M Expense Reimbursement Insurance ID Watchdog has a flawless record in restoring victims identities and to date we have never failed to completely restore an identity. In addition, because we offer a concierge level of service - the gold standard in our industry - there is typically little to no cost associated with an identity restoration period. However, we know that peace of mind is important. Consequently, ID Watchdog includes $1,000,000 in expense reimbursement insurance in all of our premium identity theft protection plans, which ensures that employees are covered in those rare instances when expenses do arise. Covered expenses include:» Lost Wages» Travel Expenses» Elder Care» Child Care» Legal Defense» Certified Mail» Notary Fees» Re-filing Loan Applications» Fraudulent Funds Transfer from a Bank Account
Call Center Commitment to Excellence ID Watchdog s Customer Care Center is at the core of our service, and is the intersection between our subscribers, our clients, and our team. Our Customer Care team is able to offer more than simply answering the phone and performing basic account maintenance. ID Watchdog s clients deserve the best, and therefore maintain highly-trained Customer Care Representatives from Level 1 support through our dedicated Resolution Advocates. FAIR CREDIT REPORTING ACT CERTIFICATION ID Watchdog Customer Care Advocates have enhanced their industry-leading training and certification and are now Fair Credit Reporting Act (FCRA) Certified. The FCRA is central to protecting a subscriber s credit and identity from fraud by regulating the numerous consumer reporting agencies that have an impact on a person s identity. In order to be FCRA approved, ID Watchdog Customer Care Advocates must be trained in: FCRA, Fair and Accurate Credit Transactions Act (FACTA), and Gramm-Leach-Bliley Act (GLBA) The accuracy and integrity rule The address discrepancy rule Handling direct disputes Voluntary closing of accounts Negative information notice Delinquency notice of accounts Handling of fraudulent/identity theft-related accounts Enforcement and remedies When employees speak with ID Watchdog Customer Care Advocates, they can rest assured that the Advocates are well-educated, both within the FCRA guidelines and on identity theft protection. Our Resolution Advocates also maintain CITRMS certification. ID Watchdog is the only identity theft protection provider to require FCRA certification for all Customer Care Advocates.
Language Support ID Watchdog s Customer Care Center has launched real-time language support, ensuring clear communications with speakers of more than 100 languages. 24/7 Call Center ID Watchdog s call center is open 24 hours a day, 7 days a week, even on holidays. If a subscriber receives an alert or they have a question about ID Watchdog s services, the highly-trained Call Center Advocates will be more than happy to assist you any time of the day, any day of the year. Employees can call us at 1.866.513.1518 to speak directly to one of our Customer Care Advocates.
UPCOMING FEATURES FOR 2016 Password Manager As passwords are the key to your digital identity, they need to be secure, managed, and easily accessible. ID Watchdog has partnered with a leading password provider to offer a secure digital password vault in all ID Watchdog employee benefit plans. Key features include: Securely save and sync passwords across desktop and mobile devices. Create strong passwords with secure generator tool. Intelligent autofill forms are quick, accurate, and convenient. Mobile app includes the same conveniences found on the desktop app. Credit Score Simulator Credit scores can influence the rates that are charged for insurance, ability to rent or buy a home, obtain a job, and more. Subscribers have the flexibility to test different credit behaviors and model the impact they each have on their credit score. This allows the subscriber to understand upfront how activities such as a mortgage, an auto loan, paying off an existing loan, or making a late payment may affect an individual s credit score. Our credit score simulator may help users understand and better protect their credit.
Financial Transaction Fraud Monitoring Fraud can occur in new accounts as well as existing accounts. Financial Transaction Fraud Monitoring allows users to monitor transactions within their existing bank accounts; searching for signs of fraudulent activity. Users can be alerted on large purchases, transfers, or excessive daily spend. This is important because it allows users to meet their bank s timely reporting requirement and preserve the protection that their banks offer for fraudulent transactions. Automated Telephone Alerts To better support clients without an email address or text messaging capabilities, ID Watchdog will be deploying telephone alerts in addition to email and SMS-based alerts. ID Watchdog will be providing automated telephone alerts to all subscribers who opt-in to this service or lack an email address on file. Mobile App ID Watchdog will be releasing a feature-rich mobile application in 2016.
Our Partners Trusted Providers of Identity Theft Protection. Leaders in Supporting the Employee Benefits Channel. ID Watchdog has been selected by leading companies across America to provide protection to more than 700 clients and actively monitor more than 400,000 individuals. HEALTHCARE & MEDICAL TECHNOLOGY RETAIL BUSINESS & FINANCIAL EDUCATION & GOVERNMENT ENGINEERING & MANUFACTURING
True Identity Protection Detailed Benefits Checklist EANES ISD CREDIT PROTECTION SERVICES IDW PLUS IDW 1B+3 IDW PLATINUM Credit Monitoring* Single-Bureau (TransUnion ) Tri-Bureau (Equifax, Experian, TransUnion) Tri-Bureau (Equifax, Experian, TransUnion) Rapid Credit Alerts Single-Bureau (TransUnion) Single-Bureau (TransUnion) Single-Bureau (TransUnion) Access Annual Credit Reports N/A Single-Bureau (TransUnion) Tri-Bureau (Equifax, Experian, TransUnion) Access Annual Credit Scores N/A Single-Bureau (TransUnion) Tri-Bureau (Equifax, Experian, TransUnion) Monthly Credit Score Tracker* N/A Single-Bureau (TransUnion) Single-Bureau (TransUnion) Credit Freeze Assistance Single-Bureau (TransUnion) Tri-Bureau (Equifax, Experian, TransUnion) Tri-Bureau (Equifax, Experian, TransUnion) Credit Fraud Alert Reminders Single-Bureau (TransUnion) Tri-Bureau (Equifax, Experian, TransUnion) Tri-Bureau (Equifax, Experian, TransUnion) Credit Score Simulator (Coming in 2016) Financial Transaction Fraud Monitoring (Coming in 2016) PROACTIVE IDENTITY MONITORING Criminal Record, Social Security number, Utilities, Registrations, and Licenses Instant-On Complete Monitoring High-Risk Transactions Monitoring National Change of Address Registry Monitoring Cyber Monitoring National Security Watchlist Monitoring International Crime Monitoring Payday Loan Monitoring Rent-to-Own Monitoring Buy-Here-Pay-Here Auto Dealer Monitoring Auto Pawn/Title Pawn Monitoring Known Aliases Bankruptcies, Liens & Judgments www.idwatchdog.com 1.866.513.1518 * IDW 1B+3 and Platinum +Family plan includes credit report, score, monitoring, and TransUnion score tracking for employee & spouse/ domestic partner only. IDW Plus +Family plan includes credit monitoring for employee & spouse/ domestic partner only.
True Identity Protection EANES ISD ADVANCED TOOLS IDW PLUS IDW 1B+3 IDW PLATINUM Breach Notifications National Provider Identifier (NPI) Alerts Lost Wallet Vault and Replacement Password Manager (Coming in 2016) Social Network Alerts Registered Sex Offender Reporting & Notifications 2-Step Authentication Solicitation Reduction Detect Pre-Existing Conditions 30-year lookback 30-year lookback 30-year lookback ADVANCED CUSTOMER CARE CENTER Full-service identity restoration performed by dedicated in-house Certified Identity Theft Risk Management Specialists (CITRMS) $1,000,000 Reimbursement Insurance 100% Resolution Guarantee Pre-Existing Conditions Resolved 24/7 Call Center Real-time call support for 100 languages Instant Phone Alerts (Coming in 2016) www.idwatchdog.com 1.866.513.1518 SCL1BB3PM0416
Voluntary Pricing Monthly Cost EMPLOYEE +FAMILY Eanes ISD -> PLUS 1B+3 $7.95 $14.95 $9.95 $17.95 PLATINUM $11.95 $22.95 Guidelines One year rate Available in all 50 states Employee email address and dependent information are required data fields in the enrollment file Pricing expires after 1/1/2017 enrollments Deploying a password manager across an organization may require corporate IT approval - therefore the password manager feature can be excluded from implementation.