CaixaBank: ready for the future

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Goldman Sachs- European Financials Conference CaixaBank: ready for the future Juan María Nin, President and CEO of la Caixa Paris, June 8th 2011 la Caixa

Disclaimer The information contained in this presentation does not constitute an offer, invitation or recommendation to engage in investment in the shares, or any other financial instrument, of Criteria CaixaCorp, S.A. (hereinafter Criteria) or Caja de Ahorros y Pensiones de Barcelona ( la Caixa ), especially in the USA, the UK, Canada, Japan, Australia or any other country where the purchase and sale of these shares is prohibited under applicable legislation. This presentation may contain forward-looking information or statements relating to forecasts and future projections for Criteria which are usually preceded by the words: expect, estimate, believe, anticipate or similar. These forward-looking statements are not a guarantee of future results and Criteria recommends that no investment decision should be taken based on forward-looking statements that speak exclusively as of the date on which they were made, and particularly because projections reflect expectations and assumptions that may be imprecise due to events or circumstances beyond the control of Criteria, including: political factors, economic or regulatory issues in Spain or the EU, interest rate fluctuations, exchange rate fluctuations or domestic and international stock market movements, among others. Descriptions of past results and earnings are not necessarily a guarantee of future results or performance. 2

la Caixa Group: a consistent strategy of long-term growth and foresight la Caixa Group 3 rd financial group in Spain, 1 st Spanish savings bank, 1 st in retail banking 2007 2010 2011 Strategic Plan: 2007-2010 in Spain: Leadership in retail banking Development of complementary segments International : Building a presence in attractive markets Supporting international growth of our customers Criteria CaixaCorp: IPO (market discipline, access to capital markets) Increasing the weight of financials (~40/60%) Active portfolio management CaixaBank a listedintegrated banking group Ready for the future 3

CaixaBank: a natural step in Criteria s strategic development IPO (Oct 07) December 2010 CaixaBank 2010 Pro-forma Financials 1 : 17% Financials 1 : 37% Financials 1 : ~75% Exposure to markets Access to equity capital markets Subject to market discipline Sectorial transformation Basel III capital requirements Opportunities in Spanish banking sector 1. % of Gross asset value 4

Reorganization of la Caixa Group: Identical core-businesses with a more efficient capital structure Existing structure New structure Welfare Projects (unlisted) Business (includes real estate assets) Welfare Projects 81.1% 1 (unlisted) 100% 79.5% Criteria Minorities (18.5%) Employees (~0.4%) (former Criteria-listed) Book Value 2 : 20.3 bn CaixaHolding (unlisted) BV: 10.6 bn (listed company) Insurance companies International portfolio Industrial portfolio Retail & Insurance 5 International portfolio 3 Repsol + Telefonica 4 Industrial portfolio Real Estate assets (Servihabitat) 1. Does not take account the mandatory convertible bond of 1.5 bn 2. Book Value as of December 2010 3. Stakes: BEA (15.4%), Erste Bank (10.1%), Inbursa (20.0%), BPI ( 30.1%), Boursorama (20.8%) 4. Stakes: Repsol (13.0%), Telefonica (5.0%) 5. Foreclosed real estate is being incorporated in CaixaBank since 1st of March 5

1 st July: closing of the transaction 27-28 JAN 24-25 FEB MARCH 28 APR 12 MAY JUNE 1 JULY Announcement Aprovement by Boards of Directors Roadshow General Assembly of la Caixa Criteria s Annual General Meeting Mandatory Convertible Bond Transaction Announcement/ Webcast Work on confirmatory due diligence and fairness opinions from independent advisors Receipt of due-diligence report and fairness opinion Boards of la Caixa / Criteria approve final terms Criteria (New CaixaBank) Analyst Presentation Issuance of the Mandatory Convertible Bond OVERSUBSCRIPTION Size: 1,500 million Target investor: 100% retail through la Caixa network (MIFID product) Subscription: 23 rd May to 3 th June Coupon: 7% annual, payable quarterly Conversion: 50% December 2012 50% December 2013 Conversion price: 5,10% or 105% of share price in the subscription period Receipt of regulatory approvals 6

CaixaBank at a glance: a flagship institution Ranked 1st in retail banking in Spain Figures as of 31 st March 2011 Segmented business model: customer focus 265 bn Total assets 430 bn Business volume (189bn loans & 241bn customer funds) Sound Risk profile Low-risk business model Lowest NPL -3.95%- ; Highest coverage -65%- among the leading institutions Robust financial metrics 19.6bn of liquidity Core capital BIS II : 9.3% (1Q11); 10.4% post-mcb Core Capital BIS III > 8% in 2012, with no need for phase-in Strong capacity to generate recurring income Market diversification: focused on growth markets Income diversification: stakes in Repsol and Telefónica 3,172 million: Pre-impairment recurring income in 2010 8% Recurring RoE in 2010 All of this reinforced by a premium brand reputation (The financial brand with the best reputation for the 8th consecutive year) 7

CaixaBank: the leading retail franchise in Spain Segmented business model sustained by high-quality growth Figures as of 31 st March 2011 2008 Specialised network 2009 Specialised managers Segmentation as the key to better serving client needs Private Wealth 0.1 0.5 9 Affluent 10 200 Corporate SME Business 1 21.0% customer penetration Retail 1 st 2.0 million payroll deposits 50% 1.1 million pension deposits 1 st1 3 nd2 Affluent Private Business volume breakdown 16% 8% 5 1,022 specialised staff 62bn in customer funds 32 centres & 362 specialised staff 35bn in customer funds Retail (the main pillar) 1 st3 SME 10% 828 specialised staff 25bn in loans Individuals (assets managed range, million ) Companies (turnover range, million ) 3 rd4,5 Business & Corporate 16% 86 centres & 927 specialist staff 36bn in loans 10.5 million customers 3.7 million linked customers 1. Source: DBK (April 2011) 2. Position by funds under management (2010 DBK) 3. Rank by position amongst customers (FRS 2010) 4. Rank by market share in factoring and confirming 5. Including Wealth 8

Sustainable market share gains Market shares, in % Direct deposit of salaries Direct deposit of pensions Mutual funds 14,1% 15,6% 1st 1st 3rd 13,6% 144bp 12,3% 122bp 670bp 5,5% 12,2% 2006 2011* 2006 2011* 2006 2011* Life insurance (premiums) Pension Plans Merchant business (POS) 1st 7,1% 2nd 17,6% 16,2% 16,5% 12,6% 1.050bp 362bp 463bp 1st 21,2% 2006 2011* 2006 2011* 2006 2010 Factoring & Confirming Commercial loans Foreign trade 3rd 14,9% 2nd 14,9% 7,2% 10,0% 8,0% 770bp 400bp 694bp 6,0% 2006 2011* 2006 2010 2006 2011* Source: Bank of Spain, INVERCO, ICEA, Factoring Association and SWIFT (*) Last available data 9

Intense commercial activity supported by the leading multi-channel distribution network Figures as of 31 st March 2011 Branches: the largest network (12.6% market share 1 ) 8.4% 6.0% 9.1% 12.8% 6.6% 7.3% 10.0% 8.3% 9.9% 9.5% 8.0% 25.0% 5.5% 20.5% 9.8% 10.5% 5,277 + Branches + ATMs: the widest network in Spain 8,010 ATMs 13,2% market share 1 69% absorption ratio 2 Internet banking: European leadership 6.6 million customers 30,3% market penetration 1 66% absorption ratio for businesses 3 11,2% Market shares Branches Business volume Catalonia & Balearic Islands: 24.3% 27.0% Rest of areas: 9.6% 6.9% + Mobile banking: Global leadership 2.0 million customers 46% market penetration 1 Source: Nielsen (internet and mobile banking market share) Notes: (1) As of December 2010 (2) In branch timetable. Operations considered: withdrawals, cash deposits, savings account updates, bill payments and cheque deposits (3) Operations considered: national bank transfers, buy/sell stocks, bank bills (bill discount and bill acceptance) 10

Supported by a solid balance sheet that will set the scene for future growth Figures as of 31 st March 2011 Robust capital base CaixaBank 1 Strong liquidity position Superior asset quality 9.3% Core Capital (BIS II) 19.6bn Liquidity With the lowest NPL ratio and the highest coverage among leading institutions: Post- Mandatory 10.4% Convertible Bond >8% 138bps Core Capital (BIS III) Look-through 2019 in 2012 (with no need for phase-in) Capital buffer Unrealized capital gains from TEF, REP 2 0bn 134% Unused ECB credit facility Loan-to-deposit ratio 3 3.95% 65% NPL ratio Coverage ratio 3.2bn Specific provision 1.8bn Generic provision With limited exposure to real estate assets!"! #$$ % &'!() &!)( 11

Focus on risk: a positive track-record in managing risk CaixaBank: Superior asset quality NPL ratio 10% Spanish System 9% 8% Retail banking business model results in a diversified risk profile: 51% loans to individuals Good collateral: 66% with mortgage guarantees (mainly primary residences- 88%) Prudent LTV policy: 89% with LTV<80% 7% 6% 5% 4% 3% 2% 1% 0% 6.2% 3.95% 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 1Q2011 NPL ratio below the sector average over the past 20 years Specialized collections teams created within the branch network at the very beginning of the crisis Forward looking risk-monitoring approach for default preemption through automated anticipatory actions Advanced underwriting framework based on the expected loss of both product and client/group Risk-adjusted pricing takes into account the profitability of the whole client relationship Proactive and integrated management of customer value and risk 12

Resilient retail mortgage book and manageable exposure to real estate development loans CaixaBank: loan book and NPL by segments 31 March 2011 31 Dec 2010 bn NPL Ratio NPL Ratio Loans to individuals 95.3 1.7% 1.7% Resilient retail mortgage book House purchasing 69.9 1.4% 1.4% Other 25.4 1 2.6% 2.6% Loans to businesses Real estate developers Servihabitat 2 83.7 26.2 2.7 7.4% 17.9% 0.0% 6.5% 15.5% 0.0% Increase in NPL ratio explained by real estate developers Other sectors Public Sector 54.8 9.3 2.9% 0.1% 2.6% 0.1% Real estate developer loan breakdown Total loans 188.7 3.95% 3 3.65% 3 Finished 54% 8% No mortgage guarantee In progress 20% 18% Land (1) Includes 13.5 bn with mortgage guarantees (2) The real estate management company of la Caixa Group (3) Includes contingent assets 13

Limited exposure to foreclosed assets Incorporated since 1st of March CaixaBank: Repossessed real estate assets la Caixa Group: Active management of the repossessed portfolio NET VALUE: 135 million Figures as of 31 st March 2011 In progress: 31 million The real estate management company of la Caixa Group Finished: 102 million 76% 23% 1% Land: 2 million Provisions:17 million 357.0 million: Sales and commitments in 2011 * 244.7 million sales 4.8% loss on sales mainly due to transaction costs 3%: yield on rental properties Occupancy ratio: 87% *From 1st January 2011 to 26st May 2011 14

Exposure to developers is amply covered by provisions and pre-impairment income under both static and dynamic viewpoints Exposure to developers: problem assets Buffers NPL loans Substandard loans Repossessed real estate assets 4.6 bn 1.7 bn 0.2 bn Problem assets 6.5 bn Buffers 6.5 bn Provisions Specific provision (allocated to portfolio) Generic provision (unallocated ) Pre impairment income generation 3.5 bn 1.7 bn 1.8 bn ~3.0 bn /year Coverage of problem assets Static viewpoint Coverage with provisions CaixaBank: 55% 1 Sector: 38% Dynamic viewpoint Advanced- IRB models (base case) Basel II-expected loss 1 year- EL: 11.3% 2.8bn (< provisions) CEBS 2010 Stress Test (adverse case) -expected loss 2 years- EL: 17.6% 4.5bn (< buffers) (1) Assumes full allocation of generic provision As of 31/03/11 15

CaixaBank is the natural winner from changes in the Spanish competitive environment 1. Growth management The leading retail banking player in Spain With sustained market share gains Scalable business model + 2. Risk management = Ready for the future Solid balance sheet Best level of asset quality among peers Robust capital base 16

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