Professional Insurance for 21st Century Business Professional Insurance for 21 st Century Business 1
2
As a professional business, it has never been more important to have Insurance that protects you with reliable certainty.
Why every professional firm should consider Ntegrity Commercial insurance premiums are lower in relative terms than many experts can recall and the array of products and buying channels is bewildering. Using a quality broker that gives sound reliable advice with a clear focus on working for you (rather than on Insurers behalf) is more important than ever if you want the results you desire from your insurance. There is a price to pay though for a fiercely keen premium marketplace and this is greater scrutiny on claims. Here especially, having a specialist broker on your side can be invaluable. For accountants, solicitors, architects, engineers, financial advisers, insurance intermediaries, IT consultants, surveyors and other services, professional risks, not to mention the legal process you face, become more complex and wider reaching with each year. Professional insurances are much more involved than in the past with many traps for the unwary or for those who arrange cover without taking specialist guidance. Professional negligence claims are invariably stressful, but also distracting from vital fee generating work, sometimes with serious impact on the business. If the claim you face is successful, the final outcome can leave you facing financial ruin that can spread beyond the business to your own personal assets, affecting home and family. 4
Professional Insurance for 21st Century Business Since 2008, businesses in some professions have had to close, in part because their insurance cover didn t meet the cost of claims, or through being unable to obtain ongoing cover to continue trading at affordable premiums. These situations are thankfully rare, but they serve to emphasise the need for insurance you can rely on, with cover fitting your needs precisely. It s one of many reasons why it s so important to buy your Professional Insurances with care. NTEGRITY s insurance tailoring approach provides the knowledge expertise and care that your business and your family deserve. All too often insurance intermediaries first priority is their own earnings. Our starting point is to design and source the appropriate cover for your needs at a realistic price, with our income being very much a secondary consideration. To find out more on why you should consider NTEGRITY Professional Insurance for your next renewal, read on. But don t just take our word for it. Find out what clients of NTEGRITY Professional Insurance think on our web site at: www.ntegrity.co.uk/home/what-our-clients-say.html John Northridge Chairman 5
philosophy What makes Ntegrity right for your business insurance? Whether you re a small professional practice or a global enterprise, our philosophy is to deliver you a reliable insurance service by selecting the right policy to suit your unique features, keeping your best interests centrally at all times, and being able to respond to ever changing conditions efficiently, intelligently, creatively and professionally. AFFINITY GROUPS ACCOUNTANTS indepe 6
Professional Insurance for 21st Century Business CONSTRUCTION PROFESSIONALS ndent Many brokers, including many of the largest in the UK, no longer offer independent broking services placing their business through restricted Insurer panels, exclusive facilities or Managing General Agencies. These structures enable brokers to leverage commissions to the maximum and even share in underwriting profits (a conflict of interest that can leave the insured firm seriously unprotected without claims representation) removing the surpluses that should go to Insurers to offset future peaks in claims. DIRECTORS AND OFFICERS 7
21 REASONS FOR 21ST CENTURY BUSINESS TO INSURE WITH NTEGRITY Why Ntegrity Professional Insurance is right for you: 8 1 NTEGRITY is independent, which means that we work for YOU not Insurers. 2 We are not owned by any Insurance company. 3 We are a privately owned business, just like you! We face the same challenges as you in your business. 4 Many of our clients act as our ambassadors, helping us to grow. We like to think this is a clear endorsement of our approach and the level of satisfaction we create. 5 For larger complex clients we work mostly on a fee basis where our income is transparently agreed annually with you for the work you require. Where we work on commission, payments are proportionate and fully disclosable. 6 Our fees are competitive and clients regularly tell us they represent good value for money. 7 We have no profit related incentives in place with Insurers, keeping us firmly on your side. 8 Our team generates no personal income directly related to sales commission or fees. INDEPENDENT FINANCIAL ADVISERS EXPERT WITNESSES trustwor
Professional Insurance for 21st Century Business reliability We know from experience that clients like reliability and no one likes unpleasant surprises. In working for you, NTEGRITY seeks to; 9 10 11 12 Always be available to meet your needs at the time you need us. Secure maximum value for your insurance budget, and prevent insurance overspend. Ensure that our products are sourced from quality Insurers, backed by the experience and knowledge of our team of dependable experts, negotiating and delivering insurances providing effective cover, reduced cost with greater stability. Protect your exposure and deliver peace of mind from creative insurance solutions that deliver when needed. IT PROFESSIONALS thy INSURANCE BROKERS 9
MEDIA PROFESSIONALS We believe in the value of relationships Our team have one thing in common; they are all dedicated to delivering the best possible insurance advice and services to suit your needs. Our team has been recruited for their knowledge, skills, breadth of expertise, and above all, their proven reliability a key success factor underpinning our aim of building long-term clients relationships. 13 Many of our personal working relationships with clients have endured for much more than a decade. 14 A consultant dedicated to you will guide you through your insurance requirements, customising cover to meet your unique needs. Our Professional Insurance activities are underpinned by: 15 Specialist Knowledge and Advice Comprehensive, consistent advice from one of the most experienced and knowledgeable broker teams with specialist expertise spanning the professional spectrum. 16 Flexible Client Service - Our service adapts with due sensitivity to client needs, taking into account constantly changing market conditions and the relationships regulatory environment. INNOVATORS, START-UPS AND SMALL BUSINESSES 10 SOLICITORS
Professional Insurance for 21st Century Business support Our Claims approach makes life easier for you We aim to build long-term relationships with our customers. That s why it s so important to us that we provide superior customer service, outstanding value, and uncompromised integrity. 17 Quality Claims Support - Our in house claims support service is a real client winner, offering valuable constructive and effective guidance from an experienced and dedicated claims team. 18 Handling claims is time-consuming for you. Managing the notification process, providing information, and dealing with queries takes up valuable resource and has serious cost implications to your bottom line. Our knowledge of claim procedures ensures minimal disruption to your business, your employees, and your customers. 19 As part of our service, we provide you with guidance and support at all milestones of a claim from first notification to final settlement and we offer clients our revolutionary online claims support system ETHOS, accessible 24/7. 20 If you prefer, we offer a traditional paper-based service leaving us to manage the entire process for you. 21 Our dedicated claims team is always accessible to ensure that claims run smoothly and are processed efficiently to a satisfactory conclusion. NTEGRITY s claims service core differentiators are based on: Putting your needs at the very heart of our service; Setting standards to deliver the very best claims outcome; Devising creative solutions to solve disputes; Developing strong multiparty relationships; Testing that we meet client expectations through regular satisfaction surveys. SURVEYORS 11
Key areas of expertise NTEGRITY delivers quality insurance products meeting client needs in three key areas: 1 Professional Insurance Professional Indemnity Directors & Officers Liability 2 Business insurance for professional firms: Office Personal Accident & Travel Legal expenses Credit Political risks Event cancellation Cyber 3 Claims and Risk Management Claims support Ethos Claims Management System Risk management CLAIMS MANAGEMENT BUSINESS CONTINUITY PLANNING 12
Professional Insurance for 21st Century Business Focus professions for Ntegrity Professional Insurance ACCOUNTANTS ARCHITECTS DIRECTORS ENGINEERS EXPERT WITNESSES FREELANCE CONTRACTORS FINANCIAL ADVISERS INSURANCE BROKERS PROFESSIONAL ASSOCIATIONS SOLICITORS SURVEYORS AFFINITY GROUPS WITHIN NUMEROUS PROFESSIONS We are experienced in designing and managing Professional Indemnity insurance schemes for large and small affinity groups and have created facilities for: Accountants Expert Witnesses Insurance Brokers Surveyors Solicitors 13
Contact Ntegrity Contact NTEGRITY Professional Insurance NOW to discuss your next renewal. Ntegrity Insurance Solutions Ltd Vallon House Vantage Court Office Park Old Gloucester Road Bristol BS16 1GW United Kingdom Telephone: 0845 638 3273 Fax: 0845 638 3274 Enquiries@ntegrity.co.uk www.ntegrity.co.uk 14
Professional Insurance for 21st Century Business 15
16 www.ntegrity.co.uk Ntegrity Insurance Solutions Ltd Vallon House Vantage Court Office Park Old Gloucester Road Bristol BS16 1GW United Kingdom