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ACCOUNT CHARGES GUIDE For retail clients

CONTENTS 1 USING THIS GUIDE 2 CHARGES MADE BY US 4 CHARGES FOR YOUR CHOSEN INVESTMENTS 5 ADVISER CHARGING 7 CALCULATING & PAYING CHARGES

USING THIS GUIDE USING THIS GUIDE This guide outlines the charges that could apply to your Embark account(s). If we change or add to these charges in the future, we will provide you with confirmation of the new charges. The full range of permissible charges are detailed in the Client Terms & Conditions. There are various charges that may apply to your account(s). Whether we apply them and their value will depend on: the type of account you hold the value of each account the type of assets you decide to hold in your account and who manages them the charges you have agreed with your financial adviser for their advice and/or service. We have used our current published standard terms and calculation methods throughout this guide. You can find details of the charges that apply specifically to your Embark account in the Charges Information Document, in your Document Library. Personal Pension account holders will also receive a personal retirement illustration. If you have any questions about any of these charges you should speak with your financial adviser. Embark platform Account Charges Guide 1

CHARGES MADE BY US CHARGES MADE BY US Below you will find a list of our charges, along with a brief description of when they might apply for each of the different accounts; the Embark Personal Pension, the Embark Individual Savings Account (ISA), the Embark Junior ISA (JISA), the Embark General Investment Account (GIA) and the Embark Third Party Investment Account (TPIA). Ongoing platform charge This is an annual charge that is tiered, depending on the value of your account. ACCOUNT VALUE PERSONAL PENSION ISA, JISA AND GIA TPIA 0-150,000 0.250% 0.150% 0.150% Non-advised account charge Our accounts are designed to be managed on your behalf by a financial adviser. If the relationship with your financial adviser ends, we will apply a higher Ongoing Platform Charge to cover our additional administrative responsibilities. This charge will remain in place until you appoint a new financial adviser to manage your account or you transfer to another provider. 150,001-500,000 500,001-1,000,000 0.225% 0.200% 0.150% 0.150% 0.125% 0.100% The higher Ongoing Platform Charge is 0.25% across all products; the Embark Personal Pension, the Embark ISA, the Embark JISA, the Embark GIA and the Embark 1,000,001 AND OVER 0.150% 0.150% 0.100% TPIA and will continue to be applied until a new financial adviser is appointed. The amount we take from the Account is calculated daily, accrued, and then deducted on a monthly basis from the date the Account is opened. This charge is calculated daily, accrued, and then deducted on a monthly basis from the account start date. Please refer to the Calculating & Paying Charges section to find out more about how this works. 2

CHARGES MADE BY US OTHER ACCOUNT CHARGES Cheque handling charge While all other forms of contributing to an account are free, a handling charge is applied to cheque payments for all accounts. The current Cheque Handling Fee is 36 inc VAT. It is applied for each cheque payment that is made (excluding any transfer value payments). The Cheque Handling Fee is deducted from available cash once the money has been applied to your account. Pension sharing or splitting order administration We apply a charge to your account if we are instructed to administer a pension sharing or splitting order, to be recorded against the assets in your Embark Personal Pension. The current charge for pension sharing or splitting orders is 120 inc VAT for each order received. These are flat fees and the cost is deducted from available cash in your account as soon as practicable after the order is received. Manual communication charge We may apply a Manual Communication Charge to your account if we are required to, or you request us to post communications to you. This charge is currently 24 inc VAT and covers the cost of manually organising the mailing together with any postage fees. Interest paid Any money held in an Embark platform Account may be eligible for interest payments. We may retain a proportion of the interest we receive from our Banking Partners to cover our costs of administration. Please refer to our website for details of the current interest rates paid. Embark platform Account Charges Guide 3

INVESTMENT CHARGES CHARGES FOR YOUR CHOSEN INVESTMENTS This section outlines the charges that could be paid from your investment(s) to a third party you have appointed to administer your investments. The type of charges and the value of those charges will depend on the asset(s) you invest in. Ongoing fund manager charge This charge is applied by the fund manager of the investments you hold. It covers their costs for administering the money you have invested in their fund. As these charges are set by a third party they will often vary from asset to asset, so we are unable to provide a list of standard terms. The charge is often calculated daily, accrued, and then deducted on a monthly basis from the account start date. Your financial adviser will provide you with a Key Investor Information Document, issued by the fund manager. There may be circumstances where the fund manager collects charges in addition to the ongoing fund manager charge. Your adviser will be able to let you know if this could apply to your selected assets. Discretionary Investment Manager charge This charge is applied if you and your financial adviser have decided to invest in a model portfolio (a group of specifically selected funds or assets) managed by a Discretionary Investment Manager. The charge covers their costs for administering the money you have invested with them. The charge is calculated daily, accrued, and then deducted periodically and paid to the Discretionary Investment Manager. You can find out exactly which charges relate to your account(s) and their value, in the Charges Information Document in your Document Library. Stockbroker Partner trading charge The stockbroker trading charge is calculated as a percentage of the total value of the asset that has been bought or sold. The charge is 0.07%, subject to a minimum amount of 7.50 and a maximum amount of 120. This charge is applied per individual asset transaction for each product. Where dealing occurs within a discretionary model portfolio, you will pay 1 for each trade made within the model. You can find out exactly which charges relate to your account(s), and their value, in the Charges Information Document in your Document Library. 4 Items marked with a green flag are coming soon.

ADVISER CHARGING ADVISER CHARGING We can facilitate the payment of charges to your financial adviser for any advice and/or services they have provided you with through your Embark platform account. This is known as Adviser Charging. You and your financial adviser will agree the amount to be paid and the frequency. Your financial adviser will then set this up within your account. The charges will be detailed on your personal illustration (for Embark Personal Pension accounts) and/or in your Charges Information Document. There are three ways to pay your financial adviser through the Embark platform: initial adviser charge ongoing adviser charge ad-hoc adviser charge The type of advice or service you receive and when, will determine the type of charge that is applied. You can see examples of how Adviser Charging will work in the Calculating & Paying Charges section. Embark platform Account Charges Guide 5

ADVISER CHARGING 01. Paid INITIAL ADVISER CHARGE either as a percentage of what you invest or as a fixed monetary amount, up to a maximum of 5% of any one-off contribution or cash transfer but not on regular contributions or re-registration transfers. The charge will be deducted from available cash in your account. In the case of an Embark Personal Pension, the charge will apply after pension relief at source has been added (where relevant). For example, if you pay a single contribution of 8,000 after pension relief at source is added (currently 20%), a contribution of 10,000 will be applied to your account. This amount is used to calculate the Initial Adviser Charge. 02. 03. ONGOING ADVISER CHARGE If you have agreed to pay your financial adviser for their ongoing advice and services through your Embark account(s), an Ongoing Adviser Charge will apply. It can be paid as either a percentage of the value of the assets in your account or as a fixed monetary amount. Where a percentage is applied, the charge is calculated daily, accrued, and then deducted monthly, quarterly, half-yearly or yearly. The maximum annual charge is 1% of the value of the account. The fee will be deducted from available cash in your account. AD HOC ADVISER CHARGE This charge is often used when you have a standalone service or advice requirement. It is a lump-sum payment you can ask us to make directly to your financial adviser. The payment is taken from available cash in your account as and when we receive a request. Should you require further information about our charges please refer to the Charges Information Document in your Document Library or speak to your financial adviser. 6

CALCULATING & PAYING CHARGES CALCULATING CHARGES In this section we provide examples of how the different charges applied to your account are calculated. Ongoing platform charges Let s assume that the total value of your Embark Personal Pension on the first day you opened your account is 180,000. This means your Ongoing Platform Charge will span two tiers as shown below: ACCOUNT CHARGE TIER VALUE OF PENSION ONGOING PLATFORM CHARGE (YEARLY) TOTAL YEARLY CHARGE TOTAL DAILY CHARGE 0-150,000 150,000 0.25% 375.00 1.0267 150,001-500,000 30,000 0.225% 67.50 0.1848 TOTAL 1.2115 The daily charge on day one is 1.2115. This calculation will be run each day until we reach the first charge payment date. Let s assume that is 30 days later and the total value of your account throughout the 30 days remains at 180,000, then your first monthly charge would be 36.35 ( 1.2115 x 30). Embark platform Account Charges Guide 7

CALCULATING & PAYING CHARGES Charges for accounts without a financial adviser Using the assumptions from the previous example, the charges for an account without a financial adviser appointed would look like this: ACCOUNT CHARGE TIER VALUE OF PENSION ONGOING PLATFORM CHARGE + NO ADVISER CHARGE (YEARLY) TOTAL CHARGE (YEARLY) TOTAL DAILY CHARGE 0-150,000 150,000 0.25% + 0.25% = 0.50% 750.00 2.0533 150,001-500,000 30,000 0.225% + 0.25% = 0.475% 142.50 0.3901 TOTAL 2.4434 The total daily charge on day one is 2.4434. If we assume that the first charge is due in 30 days and the total value of your account remains at 180,000 for the period, then your first monthly charge would be 73.93 ( 2.4434 x 30). Initial adviser charge Let s assume you make a one-off gross contribution of 10,000 to start your ISA account and you agree to pay your financial adviser a 2.00% Initial Adviser Charge for their advice. We will pay your financial adviser 200 ( 10,000 x 2.00%) from the initial 10,000 paid into the available cash in your account. This would mean 9,800 would be used to purchase assets in your ISA account. Ongoing adviser charge Let s assume you have agreed an Ongoing Adviser Charge of 1% of the value of your assets with your financial adviser and the value of your account on day one is 10,000: ACCOUNT VALUE 10,000 ONGOING ADVISER CHARGE (YEARLY) TOTAL CHARGE (YEARLY) TOTAL DAILY CHARGE 1.00% 100 0.2738 Total daily charge on day one is 0.2738. If we assume that the first charge is due in 30 days and the total value of your account remains at 10,000 throughout the period, then your first monthly charge would be 8.22 ( 0.2738 x 30). 8

CALCULATING & PAYING CHARGES PAYING CHARGES We can take charges from your account in the following two ways. In both instances the money is deducted from available cash. 01. FROM THE PAYMENT YOU MAKE 02. FROM THE VALUE OF THE ASSETS When you make a payment, all the money is initially paid into available cash in your account. It is at this point we would deduct any charges of this type, before using the balance to purchase assets in line with you or your financial adviser s instructions. For charges of this type it is important to always have sufficient available cash in your account. Where there is sufficient cash to meet any charges, we will deduct what is required, leaving any remaining money in available cash. Where there is insufficient cash available, a relevant disinvestment strategy will apply. This involves selling some of the assets in your account to generate enough money in available cash to pay the charge. For more information on our disinvestment strategy, speak with your financial adviser or refer to the Client Terms & Conditions. The examples and figures in this guide are for illustration purposes only. Information is based on our understanding of current taxation law and HMRC practice, which may change. If you have any questions about any of the charges on your Embark account you should speak with your financial adviser. Embark platform Account Charges Guide 9

Embark platform PO Box 24065 1 Tanfield, Edinburgh EH3 1EY // embarkplatform.co.uk www.embarkplatform.co.uk Embark platform is a trading name of Embark Investment Services Limited, a company incorporated in England and Wales (company number 09955930). Embark Investment Services Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number 737356). 7th Floor, 100 Cannon Street, London, EC4N 6EU. 10 EP CCG 10/18