BULLETIN OREGON MUTUAL INSURANCE GROUP TO: March 31, Northwest Regional Office. Businessowners Protector Program Changes

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OREGON MUTUAL INSURANCE GROUP DEPT: SUBJECT: DATE: BULLETIN NO: 1863 March 31, 2004 Northwest Regional Office TO: All OMI Oregon Manualholders Businessowners Protector Program Changes Effective March 29, 2004 for new and renewal business we are lowering our rates for Veterinarian Coverages in the Businessowners Protector Program. In December 2003 we introduced new veterinarian coverages as part of our BOP program. This was done by using the Office classification and adding the appropriate veterinarian endorsements to the policy. We have now developed a separate classification for Veterinarian Offices which uses a lower relativity than the existing office class. We have also reduced our Veterinarian Professional Liability rates. These changes will make our Veterinarian Program more competitive providing increased opportunity for you to compete in this line of business. Attached are the new manual pages to illustrate these changes. Should you have any questions or need additional information, please contact your Commercial Lines Underwriter or Agency Marketing Manager. Thank you for your continued support of Oregon Mutual. Frances Mayor, CPCU, CIC Northwest Commercial Lines Business Unit Manager BULLETIN

MANUAL CHANGE Date: March 31, 2004 To: All OMI Oregon Manualholders Ref: Bulletin No. 1863, dated 3-31-04 SECTION REMOVE INSERT BUSINESSOWNERS PROTECTOR BOP-33 & 34 BOP-33 & 34 (December 2003) (March 2004) BOPR-5 & 6 BOPR-5 & 6 (December 2003 Corrected) (March 2004)

7. ENDORSEMENTS (Cont.) AP. Spoilage Coverage (Coverage Code 072) Covers spoilage of perishable stock resulting from equipment breakdown, contamination, our power outage all as described in the endorsement. 2. Form - BP 0415 3. Premium Charges The following rates apply if there is no Cluster endorsement on the policy: Spoilage Coverage Breakdown or Contamination Power Outage Both Breakdown or Contamination & Power Outage Rating Basis Code 1 2 3 4 5 With Without With Without Class Classification Description Refrigeration Refrigeration Refrigeration Refrigeration Maintenance Maintenance Maintenance Maintenance Agreement Agreement Agreement Agreement 1 Bakery Goods.659.923.396.923 1.187 Cheese Shops Delicatessens Fruits & Vegetables Restaurants 2 Convenience Food.791 1.055.422 1.055 1.319 Stores Dairy Products (no Ice Cream) Grocery Stores Meat and Poultry Markets Pharmaceuticals Supermarkets 3 Dairy Products (Ice Cream) Florists Seafood.923 1.372.475 1.213 1.662 March 2004 Oregon General Rules BOP-33

7. ENDORSEMENTS (Cont.) AQ. Sprinkler Leakage- Earthquake Extension (Coverage Code 064) Earthquake Sprinkler leakage is added as a covered Cause of Loss. 2. Form - M2344B 3. Premium Charges Rating for this coverage is from the ISO Commercial Lines Manual on file for the Company. AR. Stacking of Limits Endorsement Use this endorsement when we have more than one policy within the company which has primary liability coverage to avoid pyramiding limits of liability. 2. Form - M2440 AS. Total Pollution Exclusion This endorsement is used with Garage Service s, Car Washes, s which deliver petroleum fuel and Quick Lubes to exclude pollution exposures. 2. Form - M2408B AT. Veterinarians Professional Liability Coverage Provides professional liability coverage for veterinarians. 2. Form M2643B 3. Premium Charges Predominately Domestic Animals Limits of Insurance (per incident/aggregate) Per Veterinarian Each Additional Veterinarian $ 500,000/$1,000,000 $328 $109 $1,000,000/$2,000,000 $387 $129 $2,000,000/$4,000,000 $426 $142 Cattle, Horses and Livestock Limits of Insurance (per incident/aggregate) Per Veterinarian Each Additional Veterinarian $ 500,000/$1,000,000 $436 $145 $1,000,000/$2,000,000 $515 $172 $2,000,000/$4,000,000 $567 $189 BOP-34 Oregon General Rules March 2004

STATE RATE PAGES CLASSIFICATION CODES CLASSIFICATIONS Personal Property Occupied Lessor's Class BPP Spec. Policy Rate Group Loading Liability Increased Limits Occupied/ BPP Lessor s Office Machines, Equipment & Supplies (No Computers) 50925 50920 1.840 1.927 1 1.082 1.104 Optical Goods - Wholesale! 50721 50720 1.914 1.637 2 0.988 0.969 Optical Goods Stores - Retail! 59954 5995B 2.039 2.121 2 1.647 1.615 Packaging, Mail Box, Mailing List Compiling Operation or Direct Mailing 71837 71830 1.204 1.045 4 1.183 1.615 Paint, Wall Coverings & Glass Stores (No Installations) 52322 52320 1.904 1.917 1 1.647 1.615 Pet Boarding - Domestic Animals 66691 66690 1.878 1.572 2 1.647 1.615 Pet Grooming - Domestic Animals 66791 66790 1.840 1.468 1 1.647 1.615 Photo Finishing (Quick Stop) 66661 66660 1.914 1.426 2 0.372 1.104 Photo Studios 71899 71890 1.335 1.062 2 0.372 1.104 Photographic Equipment & Camera Shops - Retail only! 59955 5995A 2.039 2.104 2 1.082 1.104 Picture Framing Shops - Retail (No Public Usage of Power Tools or Hand Saws) 66621 66620 2.047 2.247 2 3.562 2.406 Pizza U-Bake (No Delivery) 66631 66630 2.954 2.768 1 2.230 1.443 Printing & Book Binding Supplies- Wholesale 50201 50200 1.914 1.451 1 1.843 1.443 Printing & Book Binding Supplies- Retail 50812 50810 1.988 1.686 2 3.072 2.406 Produce - Not wholesale 54315 54310 1.840 1.610 1 3.717 2.406 Quick Lube Auto Service 10072 1007A 1.918 2.291 3 0.649 0.662 Radio, TV & Phonographs (Including parts & supplies)! 66641 66640 1.805 1.386 5 1.647 1.615 Rental Dwellings 63010 1.363 1.581 1.443 Restaurants - Fast Food 09081 09080 2.336 3.460 4 2.230 1.443 Restaurants - Full Service without Lounge 09001 09000 2.323 3.487 4 2.230 1.443 Restaurants - Full Service with Lounge 09901 09900 2.323 3.487 4 2.230 1.443 Seafood, Meat or Poultry - Retail 54216 54210 1.840 2.067 2 3.717 2.406 Sewing Machine Sales 57223 5722B 1.571 1.549 3 1.082 1.104 Sheet Music & Records (No paraphernalia)! 57338 5733B 1.870 1.492 4 1.082 1.104 Shoe Repair Shops 71926 71920 1.914 1.650 3 1.183 1.615 Shoes - Ladies', Men's', Children's' (No Specialty Sports Stores) 56613 56610 1.840 1.862 3 1.082 1.104 Sporting Goods or Athletic Equipment Stores (including apparel) No Skis or Guns 59526 59520 2.395 2.395 5 2.207 1.615 Stationery or Paper Products - Wholesale 50801 50800 1.914 1.651 2 0.988 0.969 Stationery Supplies 59435 59430 1.840 1.904 3 1.647 1.615 Tailors 71931 71930 1.914 1.389 1 0.372 1.104 Telephone Stores 57326 57320 1.851 1.454 3 1.647 1.615 Tires, Auto Parts and Accessories 55313 55310 2.301 1.793 2 1.082 1.104 Trophy Stores 59996 5999D 1.853 1.612 1 1.082 1.104 Vacant Land 49451 (See Rule 4.A.17 for applicable Flat Charges) March 2004 Oregon BOPR-5

STATE RATE PAGES CLASSIFICATION CODES CLASSIFICATIONS Personal Property Occupied Lessor's Class BPP Spec. Policy Rate Group Loading Liability Increased Limits Occupied/ BPP Lessor s Vacuum Cleaner Sales 66651 66650 1.914 1.412 3 1.082 1.104 Variety Stores 53317 53310 2.112 2.558 2 3.562 2.406 Veterinarian Office Occupied / BPP Lessors 99851 99850 0.700 1.000 0.700 1.000 1.000 Video and Music Stores - Recorded! 57338 5733B 1.870 1.492 4 1.082 1.104 Wall Coverings, Paint & Glass Stores (No Installation) 52322 52320 1.904 1.917 1 1.647 1.615 Wigs 59993 5999E 1.853 1.686 2 1.082 1.104 Wine Shops! 59215 59210 1.840 1.969 4 1.647 1.615 Wood Products Not Otherwise Classified - Retail (no refinishing, repair or secondhand merchandise) 50943 50940 1.840 1.549 3 2.207 1.615 Sprinklered s - Reduce Premium 20% Occupied s - Reduce Premium 5%! These classes require a central station alarm to be eligible. BOPR-6 Oregon March 2004