Where excellence meets expertise Zurich Private Clients
03 Where excellence meets expertise At Zurich Private Clients our philosophy is simple we treat every client as an individual and tailor everything we do to meet his or her specific needs. We achieve this through each customer having a dedicated high net worth underwriter, by visiting your client to establish first-hand the types and levels of cover they require, and by always settling claims in the way that suits them best. The nature and value of many of your clients homes and possessions mean they demand deeper levels of insight, understanding and knowledge to protect their assets effectively. Our combination of specialist expertise, bespoke risk management advice, tailored cover and world class claims service with an overall net promoter score of +74* will deliver the excellence you and your clients are looking for. And we understand that when your clients make a claim they are expecting us to deliver on our promise quickly and effectively. We pride ourselves on providing a world class claims service that gives your clients expert personal support and control, without fuss and hassle. We also understand that protecting your clients possessions should not get in the way of their enjoyment of them. So our policies do not automatically include restrictive warranties or wear and tear conditions, both of which could affect the amount your clients receive in the event of a claim. As specialists in all types of high and ultra-high net worth insurance, we can protect your clients homes, fine art, jewellery, travel, motor and yachts with one convenient renewal date. * According to Fred Reichheld, creator of the Net Promoter System (NPS), companies who receive a NPS score above +50 are deemed world class. With Zurich Private Clients you and your clients can feel confident that you have chosen an insurer that prides itself on delivering the highest quality service with speed, flexibility and trust. This is where excellence meets expertise.
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05 Our claims expertise is at your clients service The real proof of an insurance policy is in the delivery and quality of the claims service, so our team of specialists are here to help. Our claims service has one focus setting your client s mind at ease by working quickly, smoothly and efficiently to put right whatever has gone wrong. We understand that your clients are relying on our expertise and support. So we re here for them whenever they need us at any time of the day or night, 365 days a year. Wherever your clients are in the world, they can call our single claims helpline and we will act immediately to deal with their emergency, whatever the loss. To deliver the highest quality of service, we ll provide your client with their own multi-skilled and professionally qualified claims specialist. As your client s dedicated contact, they will take responsibility for resolving the claim keeping you and your client regularly updated and ensuring complete satisfaction with the outcome. We appreciate that every situation is unique so we will settle your client s claim in the way that best suits their individual needs. Your clients can select their own contractor or supplier or use one of our recommended specialists. Alternatively, they can choose to receive a full cash settlement, which will be paid into their chosen bank account within 48 hours of agreeing settlement.
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07 A truly individual approach We deliver personalised service with dedicated support from our team of high net worth specialist underwriters. Our underwriters are some of the most experienced in the market and combine high levels of technical expertise with the authority and integrity to ensure that our solutions meet each client s individual needs. We believe that our customer-centric ethos sets us apart. We understand that one size does not fit all and we don t force you to use systems where decisions are automated. Every client is handled by one of our skilled and empowered specialists. We are a people business and recognise that your clients need creative solutions that help them protect their property while also enabling them to enjoy it. Specialist risk management advice We believe an individual approach is key to ensuring your clients have the right cover and maximum peace of mind. Therefore, as part of our commitment to a tailored approach and the highest levels of service, where appropriate, we can arrange a home visit from one of our specialist client managers. Our client managers are highly experienced in the field of assessing high value, unique or unusual homes and have extensive expertise in areas including fine art and contents appraisal and bespoke risk management advice. This makes them uniquely qualified to give your clients advice on the types and levels of cover they need, and, just as importantly, how to reduce the risk of future losses. Our client manager will also provide a complimentary rebuilding cost valuation for your client s home and give them guidance on the cost of replacing their possessions. Valuing your clients possessions Up-to-date and comprehensive valuations are essential to fully protect your clients possessions, as they guard against the uncertainties of market trends and fluctuations. We work closely with a carefully selected panel of well-known, trusted and respected specialists who can value everything from fine art and antiques to classic cars and watch collections. Indeed, we are confident that we have an expert for every situation.
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09 The ultimate in cover and convenience We believe insurance should give your clients maximum peace of mind while minimising the amount of time they need to spend dealing with paperwork. To achieve this, we can arrange home, motor, travel and yacht insurance for your clients within one portfolio, with one renewal date. Our portfolio approach means your clients can rest assured that they have the highest quality of cover for all of their most valued possessions. Home and contents Our buildings insurance automatically includes cover for accidental loss or damage and many other additional benefits, including unlimited replacement cover and environmental protection, to meet the specialist needs of clients with high-value properties. Fine art and jewellery As many of your clients will be collectors of fine arts, antiques, fine wines, jewellery and watches, our insurance includes a broad range of specialist covers to protect these most precious possessions, with an agreed value for specified items and cover for matching articles and sets. Motor With our all-embracing motor insurance your clients can be sure that all of their vehicles are in safe hands under one family fleet policy whether they are cherished classics, luxury sports cars or the vehicle they depend on every day. No two homes are the same, so we ll tailor our extensive contents insurance to protect your clients possessions against everything from a minor mishap to a major crisis. We provide worldwide all risks cover on a new-for-old basis with generous limits for individual items which are not specified.
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11 Travel Our newly enhanced Ultimate Travel and Ultimate Exclusive Travel products are enhanced extensions to the core Home products. Our annual worldwide personal travel insurance is available for your client, their family and any domestic employees who live with them or who are travelling on the same trip. We provide highly responsive, round-the-clock emergency medical assistance from specialists within the Zurich group and can arrange treatment at the most appropriate local facilities or repatriation home without delay. Yacht and motorboats Through our specialist sister company Navigators & General, we can include comprehensive cover for yachts and motorboats in your clients insurance portfolios with us. Navigators & General has been at the forefront of yacht and motorboat insurance for over 90 years and has a deeply engrained appreciation of the differing needs of boat owners. Your client will have direct access to Navigators & General s underwriters and claims handlers, the majority of whom share your client s passion for life on the water. Their intention is to provide the very best cover for your client s yacht or motorboat while taking great care to meet the exceptional standards of service they expect.
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13 Committed to delivering excellence through expertise Expert support in every field To support our in-house experts we can call on a wide range of specialist suppliers from French polishers to swimming pool repairers and independent valuers of jewellery and fine art. For motor insurance clients, we can source specialist repairers and provide a like for like courtesy car when your client s prized possession is off the road. When you choose Zurich Private Clients to protect your clients, you can be confident that they are in expert hands. We are committed to delivering a consistently world class service that is tailored to each client s individual needs and exceeds their expectations in every way. We would be delighted to tell you more about the ways we can help you to protect your clients most valuable possessions. For more information please contact your high net worth account executive or dedicated underwriter on 0800 302 9080 or visit www.zurichprivateclients.co.uk
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About Zurich As part of the Zurich Group, we actively participate in a collective commitment to excellence, integrity, sustainable value creation, teamwork and customer centricity. Zurich was founded in 1872 and is today one of the world s major players in insurance. We employ over 60,000 people serving customers in more than 170 countries. We are a financial services provider with a global network of subsidiaries and offices in North America and Europe, including the United Kingdom, Asia Pacific, Latin America and other markets. As a member of this global group, Zurich Private Clients brings you and your clients specialist expertise combined with financial security. Zurich Private Clients where excellence meets expertise.
ZCP256.03 (718112003) (09/15) RRD Zurich Private Clients www.zurichprivateclients.co.uk Zurich Private Clients is a trading name of Zurich Insurance plc. A public limited company incorporated in Ireland Registration No. 13460 Registered Office: Zurich House, Ballsbridge Park, Dublin 4, Ireland. UK branch registered in England and Wales Registration No. BR7985. UK Branch Head Office: The Zurich Centre, 3000 Parkway, Whiteley, Fareham, Hampshire PO15 7JZ. Authorised by the Central Bank of Ireland and subject to limited regulation by the Financial Conduct Authority. Details about the extent of our regulation by the Financial Conduct Authority are available from us on request. These details can be checked on the FCA s Financial Services Register via their website www.fca.org.uk or by contacting them on 0800 111 6768. Our FCA Firm Reference Number is 203093. Communications may be recorded or monitored to improve our services and for security and regulatory purposes. Copyright Zurich Insurance plc 2015. All rights reserved. Reproduction, adaptation, or translation without prior written permission is prohibited except as allowed under copyright laws. Aston Martin imagery supplied courtesy of Aston Martin Lagonda Limited. Bremont imagery supplied courtesy of Bremont Watch Company. Jaguar & Range Rover imagery courtesy of Jaguar Land Rover Limited.