FY 10 Results presentation 17 th August 2010 Denis Mackenzie, Managing Director Kevin McLaine, CFO
Agenda + FY10 Results + Industry trends + Business outlook 2
Executive Summary Revenue growth has been acquisitive and organic Revenues at $277.8m are up by 41% EBITDA at $59.3m is up by 19% Adjusted EBITDA at $62.2m NPAT at $31.5m is up by 35% Adjusted NPAT at $ 34.3m Final dividend of $3cts is up by 20 % EPS at $15.8cts is up by 20% Both divisions are contributing to growth Print services grew both in Australia and New Zealand pcp New Zealand has performed as expected achieving significant grow th in FY10 The IT services division had a strong half w ith a number of contract w ins The focus remains on multi-year contracts and grow th in the eastern states CSG has a strong balance sheet and cash-flows Net interest bearing debt of $52m (0.9 x EBITDA) at 30 June 2010 Strong Operating Cash flow for the year of $35m Net Cash w as impacted by many one-off related to acquisitions (c. $8m) 3
Content + FY10 Results P & L Segment highlights Balance Sheet Cash Flow + Industry trends + Business outlook 4
P & L - Revenues Revenues are up by 41% Revenues (FY06-FY10) $m 300 250 200 150 100 50 0 32.7 32.7 x 8.5 ~ 71 % CAGR 102 102.0 132.7 74.0 58.7 197.3 112.3 85.0 277.8 165.9 111.9 FY06 FY07 FY08 FY09 FY10 CSG is a fast growing company Sales are up by 41% this year Revenue grow th is both organic and from 6 months of NZ Revenue is expected to grow dramatically in FY11 as a result of full year of NZ, contribution from Canon business and continued organic grow th CSG now has a solid national platform that can be leveraged to achieve robust organic grow th Since listing CSG has created a national platform diversifying aw ay from NTG and Fuji Xerox in QLD Note H1 H2 Pre Full year IPO Normalised revenues for FY07 5
P & L - Revenues Since 2007, organic growth contributed 41 % of total revenue growth $277.8m $72.4m $69.4m $102m $34.0 m Note : The Acquisitions figures represent the aggregates of the revenues of all companies acquired (at the time of acquisition) New Zealand s contribution accounts for half year only 6
P & L - EBITDA EBITDA is up by 19% EBITDA (FY06-FY10) $m 70 60 50 40 30 20 10 0 7.8 7.8 X 7.6 ~ 66 % CAGR 18.8 18.8 33.4 19.6 13.8 28.5 21.4 35.5 23.8 FY06 FY07 FY08 FY09 FY10 H1 H2 Pre Full year IPO 49.9 59.3 CSG is a profitable company Adjusted EBITDA of $62.2m The EBITDA grow th in second half w as impacted by significant one offs due to acquisitions Long term grow th has not been achieved at the detriment of profitability Historically, the EBITDA grew almost as fast as revenues Expect significant EBITDA grow th in FY 11 EBITDA margin has reduced yoy as a result of Licence pass through and NZ having low er margins to Australia 7
P & L - NPAT The Net Profit After Tax is up by 35 % NPAT (FY06-FY10) The NPAT continues to grow $m 35 30 25 20 X 9 ~ 73 % CAGR 18.8 23.3 12.2 31.5 19.2 Adjusted NPAT of $34.3m NPAT w as impacted by significant non-recurring items in second half but benefited from tax in NZ Expect significant increase in FY 11 due to the full year impact of New Zealand and the ramp-up of Canon 15 10 11 10.7 5 0 3.5 11.0 11.1 12.3 8.1 3.5 FY06 FY07 FY08 FY09 FY10 H1 H2 Pre Full year IPO 8
P & L - Adjusted NPAT The adjusted NPAT is $34.3m FY10 ($m) Reported Net profit After Tax 31.45 One-off acquisitions costs 1.43 Amortisation related to contract win 1.05 Canon ramp-up costs 0.37 Total Adjustments 2.85 Adjusted NPAT 34.30 9
Content + FY10 Results P & L Segment highlights Balance Sheet Cash Flow + Industry trends + Business outlook 10
Segments highlights - Introduction The two divisions contribute to Revenues and EBITDA Revenues 100% $157.3m $120.2m 90% 80% 70% 60% 50% 40% 30% 20% 10% EBITDA $42.7m EBITDA $24m 0% IT Services Print Services 11
Segment highlights IT Services The IT services division grew yoy excluding Commander in FY09 IT Services Revenues (FY08-FY10) IT Services EBITDA (FY08-FY10) $m 180 $m 45 42.6 42.7 160 157.3 40 140 134.6 35 120 70.0 30 24.3 22.9 100 78.4 25 26.1 80 75 20 60 40 20 75.0 56.2 87.3 15 10 5 26.1 18.3 19.8 0 0 FY08 FY09 FY10 FY08 FY09 FY10 H1 H2 H1 H2 12
Segment highlights - Print Services The Print division is growing in line with expectations Print Services Revenues (FY08-FY10) $m 140 Print Services EBITDA (FY08-FY10) $m 30 120 120.2 25 24 100 80 60 57.6 62.3 88.9 20 15 12.1 16.7 Includes $11m from all NZ entities for the second half 40 35.7 10 9.9 7.2 20 57.6 26.6 31.3 5 9.9 4.9 7.3 0 0 FY08 FY09 FY10 FY08 FY09 FY10 H1 H2 H1 H2 13
Content + FY10 Results P & L Segment highlights Balance Sheet Cash Flow + Industry trends + Business outlook 14
Balance sheet Net Interest bearing debt $13m $5.6m $3.8m $4.2m $0.6m $70m $106.8m $21.4m $10.6m $52.0m 15
Balance sheet Debt facilities Debt overview $m 120 Spare facility, 48 100 80 8 60 Spare facility, 51.9 40 74 11.1 20 19.5 0 Dec 09 June 10 Interest bearing debt Non Interest bearing debt The Interest bearing debt has been maintained at conservative levels Due to the KMBS and LSL deals, the interest bearing debt w ent-up to $74m Cash on hand of $22m including $15m for LSL credit enhancement CSG decided to bring on a second bank at the time of acquiring LSL On buying Canon, CSG decided to raise money to pay for LSL and borrow from Canon It is still strategically important to have a second bank Gave more head room w hich is conservative but suits the times CSG obtained a $25m vendor note from Canon on 1 st July 2010 This vendor note w as negotiated as part of the Canon MIF acquisition to match payment to churn of MIF to CSG The terms of the note w ere cheaper over all than bank debt as no establishment fee w as required 16
Balance sheet Impact of LSL LSL receivable of $114m and debt of $102m added to the balance sheet Majority of the debt is in Securitisation facility with CBA Not included in group senior debt covenants Stand alone credit risk not supported by CSG group Option to securitise the entire portfolio to get off balance sheet CSG Group debt is $74m with net debt of $52m 17
Content + FY10 Results P & L Segment highlights Balance Sheet Cash Flow + Industry trends + Business outlook 18
Cash Flow - Overview Cash at 1 July 09 $3.8m ($ m) Operating Cashflow + 35.2 Acquisitions - 114.2 PP&E, Licenses & other Intangibles - 26.8 Borrowings + 25.8 Strong second half consistent with previous years Expect this to reduce dramatically in FY 11 Primarily related to Customer Capex in NT and ACT, also software development of $6m and ASG payment of $4m Net proceeds from capital raising Payment capital raising costs + 112.4-4.2 The cost of debt and equity raising including The cost of accounting debt and equity and raising legal including fees was ~ $8m Dividend Paid - 9.8 Cash at 1 July 10 $22.2m Includes Credit enhancement for LSL of $15m 19
Content + FY10 Results + Industry trends IT services Print Services + Business outlook 20
IT services Market The outsourcing market is expected to return to healthy growth rates The outsourcing service market in Australia (FY08-FY10) $ Bn 8 7 6 5 4 3 2 1 0 Forecasts + 4 % CAGR CSG only has a tiny portion of a market expected to reach almost $ 8 Bn in 2013 2008 2009 2010 2011 2012 2013 Source : Australia Outsourcing Services Market Forecast and Analysis 2009-2013, IDC Note : The above figure includes applications management, desktop management, hosted applications management, hosted infrastructure services, IS outsourcing and network management. The outsourcing market in Australia is resilient IDC senior IT market analyst, Marina Beale, conceded Australia s outsourcing rate is higher than other countries in the Asia-Pacific region. [Asia-Pacific countries have review ed their services forecast dow n w here as Australia has kept it consistent at around four percent] she said, w w w.arnnet.com.au, 2010 According to figures from Ovum s [ A/NZ Market Trends 2009: IT Services forecast ], IT services grow th w ill exceed 4.5 per cent in 2010, putting it in a healthy position for pre-recessionary grow th levels in 2011, w w w.arnnet.com.au, 2010 21
Content + FY10 Results + Industry trends IT services Print Services + Business outlook 22
Print Services Drivers The document outsourcing market is mainly sustained by four drivers CAPEX to OPEX Reduce core business & IT distractions and increase simplicity (one-stop shop) A growing document outsourcing market Willingness to reduce operational costs Improved access to new technologies 23
Content + FY10 Results + Industry trends + Business outlook IT services Print Services 24
IT services - Outlook Two thirds of IT services revenues are multi-year contracts Revenues FY09 FY10 $m $180 $160 $140 $120 $100 $80 $60 $40 $20 $0 $31.0 $63.5 FY09 Multi-years contract Transactional $49.2 $108.2 FY10 Two thirds of FY10 revenues are multiyear contract s CSG has a robust platform to grow organically CSG reached the critical size required to reply to major national tenders and is now clearly recognised as major player in Australia Oracle Partner of the year CSG recently w on major w ins w hich w ill deliver revenues next year NT government renew ed 5 SA agencies DTF AJ Lucas Chandler Macleod ATO contract (sub to Lockheed) IDP Education Working w ith Children This platform will deliver growth next year Particularly in East Coast Current identified opportunity w ith a reasonable chance to w in multi-year contract(s) : ~ $600m Note : FY09 Excludes run-off Commander income 25
IT services - Outlook The revenues generated in the eastern states are increasing $m 180 160 140 120 100 80 60 40 20 0 75.2 56.7 77.9 82.1 FY09 FY10 NT / WA / SA VIC/ ACT / NSW / QLD 26
Content + FY10 Results + Industry trends + Business outlook IT services Print Services 27
Print Services Outlook on the Canon deal The Canon deal offers a perfect geographical fit and allows CSG access to NSW and VIC, the two largest Australian markets Darwin Cairns TWB Maroochydore Brisbane Budget revenues : Perth Adelaide Mel Canberra Sydney Pre-Canon Canon 28
Print Services Outlook on the Canon integration The Canon operations are already integrated across the entire value chain Procure ment Logistics Sales of MFDS Servicing of MFDS Customer service Customer billing Good relationship with Canon Four new warehouses operational 40 new industry specialists already on-board 45 new Canon technicians already on-board One new national service centre managing all inbound calls operational (22 new people) 10 500 new machines being billed 10 new finance and admin staffs 29
Print Services Outlook The number of Machines in field is a critical indicator of future performance Equipment and services contribution to Sales and NPBT 50% 50% 80% 80 % of the contribution comes from in-life services The growing installed base will keep delivering recurring revenue and profit growth Now have a national platform from w hich to grow Organic grow th in MIF Churn to Colour The installed base has grow n significantly w ith the KMBS and the Canon deals Revenue and profit grow th in FY11 is locked in as a result of Canon MIF service revenue 20% Revenues Net Contribution Equipment Services Note : Equipment and Services only, does not include Consumables and others 30
Print Services Outlook Machines in field are growing and there is still room for organic growth CSG Machines in field in Australia continuing to grow Total MIF with Canon and KMBS is 5.4 times bigger than before these deals 7,000 6,000 11.8 % CAGR 40000 35000 5,000 4,000 30000 25000 Australian MIF is still lower than NZ MIF 17000 3,000 20000 15000 16689 33689 2,000 10000 10500 1,000 5000 6189-0 Australia NZ Total Pre-Canon Canon 31
Jul-03 Sep-03 Nov-03 Jan-04 Mar-04 May-04 Jul-04 Sep-04 Nov-04 Jan-05 Mar-05 May-05 Jul-05 Sep-05 Nov-05 Jan-06 Mar-06 May-06 Jul-06 Sep-06 Nov-06 Jan-07 Mar-07 May-07 Jul-07 Sep-07 Nov-07 Jan-08 Mar-08 May-08 Jul-08 Sep-08 Nov-08 Jan-09 Mar-09 May-09 Jul-09 Sep-09 Nov-09 Jan-10 Mar-10 May-10 Print Services Outlook Colour penetration is growing in Australia and NZ and there is a potential upside with Canon colour penetration 30% 25% 20% 15% Canon s current penetration rate There is still a big value gap to close 10% 5% 0% Brisbane NZ 32
Outlook in conclusion FY 11 IT Services business will continue to grow Focus now on East Coast of Australia Large pipeline of Oracle contracts, Education contracts and Infrastructure Outsourcing Print in Australia will consolidate in FY11 Canon service revenue locked in Not forecasting grow th in MIF or colour Organic Growth in Print in Australia from FY 12 Expect MIF grow th in new locations Colour grow th w ill contribute significantly NZ Print business performing well with budgeted growth in FY11 FY11 NPAT will be more than double FY09 33