Experian Consumer Credit Default Index. Monthly Update - January 2018

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Experian Consumer Credit Default Index Monthly Update - January 2018

Index Page 1 Experian Consumer Default Index () Overview What is measures? Page 2 Experian Consumer Default Index Composite & Product Level Page 3 Mosaic Segmentation What is Mosaic? Page 4 Experian Composite Consumer Default Index Mosaic Segmentation Page 5 Appendix How is the Experian calculated? Page 6 Appendix Experian readings for each Mosaic segmentation type

Experian Consumer Default Index () Overview What it measures? The Experian Consumer Default Index () is designed to measure the rate of first time default of South African consumers with Home Loan, Vehicle Loan, Personal Loan and Credit Card accounts. On a monthly basis, lenders typically classify their consumer accounts into one of several predetermined payment categories to reflect the level of arrears. When a lender deems the statement balance of a consumer account to be uncollectible due to it being in arrears 90 or more days or statuses such as repossession, foreclosure, charge-off or write-off, the consumer account is said to be in default. The index measures the sum of first-time (accounts that have never) defaulted balances as a percentage of the total sum of balances outstanding. Published on a monthly basis, with a 2 month lag, the indices include a composite index that measures performance across Home Loan, Vehicle Loan, Credit Card and Personal Loan accounts. In addition, there are also 4 product specific sub-indices. Each of the indices are also determined at Mosaic segmentation level to provide further insight into the dynamics faced by specific consumer segments that are experiencing different stress due to macro forces such as unemployment, interest rate changes and economic growth. Consumers with Credit Card, Personal Loan, Vehicle Loan and/or Home Loan 18,2m Trillion in Outstanding Debt 14,5m Active accounts across Credit Card, Personal Loan, Vehicle Loan and/or Home Loan R1,55 Page 1

Experian Composite & Product Level Experian Consumer Default Index Composite = % Never Default Balances that Defaulted in the last 3 Months MONTHLY HIGHLIGHTS Overall index improved from 3.39% in Oct 2016 to 3.07% in Oct 2017. Experian Consumer Default Index Product Level = % Never Default Balances that Defaulted in the last 3 Months MONTHLY HIGHLIGHTS Improvement in index observed across Personal Loans, Credit Card, Home Loans and Vehicle Finance. Experian Oct 17 Oct 16 Average Outstanding New Default Balances Composite Index 3,07 3,39 1,551,097,877,104 11,906,004,465 Home Loan Index 1,41 1,89 821,346,145,149 2,889,051,396 Vehicle Loan Index 2,96 2,77 377,996,933,632 2,801,122,202 Credit Card Index 6,12 6,83 109,160,550,535 1,671,085,832 Personal Loan Index 7,49 7,72 242,594,247,789 4,544,745,035 Page 2

Mosaic Segmentation What is Mosaic? Experian Marketing Solutions Mosaic SA is a consumer lifestyle segmentation system that classifies the South African population and enumeration areas into 36 unique types and 9 overarching groups, providing a 360-degree view of consumers choices, preferences and habits. This classification system paints a rich picture of SA consumers and their socio-demographics, lifestyles, behaviours, and culture, providing marketers with the most accurate and comprehensive view of their customers, prospects, and markets. Mosaic SA offers a common customer language to define, measure, describe and engage target audiences through accurate segment definitions that enable more strategic and sophisticated conversations with consumers. All of the indices are also determined at Mosaic segmentation level to provide further insight into the dynamics faced by specific consumer segments that are experiencing different stress due to macro forces such as unemployment, interest rate changes and economic growth. Group Description Type Description A Wealth To Do 9,84% A1 A2 A3 A4 A5 Midlife Cruisers Secured Affluence Hard-working Money Platteland Progressives Prosperous Pensioners 0,70% 2.65% 2,83% 2,57% 1,09% B Up-and-Coming 4,37% B6 B7 B8 B9 Upwardly Mobile Would-be Wealth City Convenience Student Digs 1,04% 0,84% 1,47% 1,02% C Township Traditionalists 7,56% C10 C11 C12 Diligent Settlement Households Adult Township Families Elderly-headed Homes 2,23% 2,21% 3,11% D Loyal Labourers 7,84% D13 D14 D15 D16 D17 In the Family Manufactory Middle Class Farmworking Communities Senior Migrant Farmhands Migratory Hard Labour 1,85% 1,30% 2,51% 0,74% 1,44% E Blue-collar Communities 18,43% E18 E19 E20 E21 E22 E23 Generational Township Family Middle-aged Marginalists Coastal Low-wage Households Informal Country Tenants Breadline Families Modest Township Living 4,43% 3,18% 3,66% 3,46% 2,23% 1,39% F Young Urban Survivors 9,28% F24 F25 F26 Migrant City Settler Indigent Township Families Single Room Landlords 1,53% 3,86% 3,89% G State Dependents 11,46% G27 G28 G29 G30 Sustainable RDP Families Poor RDP Households Impoverished Grant Reliants Penniless Grant Transients 4,14% 3,08% 2,27% 1,97% H Rural Traditionalists 17,97% H31 H32 H33 Eastern Tribal Gap Households Inland Traditional Gap Households Senior Single Traditionalists 7,07% 6,88% 4,03% I Outskirts Families 13,24% I34 I35 I36 Borderline Gap Households Baseline Gap Families Minimum Wage Rural Families 7,28% 2,82% 3,14% *percentages relate to proportion of SA population and not the index value per segment Page 3

Experian Mosaic Segmentation 3,07% Experian Composite Consumer Default Index Mosaic Segmentation = % Never Default Balances that Defaulted in the last 3 Months of balances on an annualized basis defaulted for first time over the period Aug to Oct 2017 R11,91bn in value defaulted for first time over the period Aug to Oct 2017 Experian Oct 17 Oct 16 New Default Balances Composite Index 3,07 3,39 11,906,004,465 Mosaic type A03 - Largest credit exposure 2,65 3,08 1,347,817,523 Mosaic type A02 - Lowest 1,64 1,83 479,918,308 Mosaic type F25 - Highest 7,22 7,08 150,392,596 Geospatial & Mosaic Insights Province & Rank 1. Western Cape 2. Gauteng 3. Eastern Cape 4. Free State 5. KwaZulu-Natal 6. Mpumalanga 7. Northern Cape 8. Limpopo 9. North West 2,22 2,87 3,20 3,32 3,33 3,66 3,67 3,86 3,90 Mosaic type A03 - Largest Credit Exposure Mosaic type A01t - Lowest Mosaic type F25 - Highest Best Good Average Bad Worst Page 4 A03 Hard Working Money Middle-aged educated families, with a mid to high income living in the suburbs around industrial and mining areas recorded an improved of 2.65% in Oct 2017 compared to the 3.08% in Oct 2016. A01 Midlife Cruisers Highly educated wealthy individuals residing on exclusive estates in luxury homes in prime city suburbs recorded the lowest of 1.64% in Oct 2017 which was an improvement on the 1.83% recorded in Oct 2016. D15 Farmworking Communities Self-sufficient farmworker communities made up of couples and families living rent-free in informal sector establishments recorded the best year-on-year improvement in from 3.17% in Oct 2016 to 2.38% in Oct 2017. F25 Indigent Township Families Very low income, mostly unemployed, young families living in small properties or in a room of shared-housing in densely populated areas remained the worst performing segment with a of 7.22% in Oct 2017 compared to the 7.08% recorded in Oct 2016. G29 Impoverished Grant Reliants Families with children relying on government grants and living rent-free in informal dwellings in residential areas recorded the worst year-on-year deterioration moving from 5.36% in Oct 2016 to 6.19% in Oct 2017.

Appendix How is the Experian calculated? A cleaner way to look at consumer credit trends: new, incremental default rates Published monthly, each index is based upon the following core metric: percent of open, outstanding credit newly in default in the most recent month Core Metric for March SUM OF March balances for accounts that first default in March March balances for open accounts never defaulted, unless it occured in March The index is the 3-month, balance-weighed moving average of the core metric, Index Value for March Core Metric numerators for January, February, March 12 X SUM OF Core Metric denominators for January, February, March An index of 8.1751 means: annualized rate of 8.1751% of never-defaulted balances defaulted in the recent three months Page 5

Appendix Experian readings for each Mosaic segmentation type MOSAIC Average Outstanding New Default Balances Oct 17 Oct 16 A1 A2 A3 A4 A5 Midlife Cruisers Secured Affluence Hard-working Money Platteland Progressive Prosperous Pensioners 1.64 1.68 2.65 2.59 2.39 1.83 1.96 3.08 2.90 2.22 117,223,666,811 194,302,458,064 203,615,803,310 74,316,438,100 26,356,199,937 159,972,769 271,518,846 449,272,508 160,493,402 52,410,783 B6 B7 B8 B9 Upwardly Mobile Would-be Wealth City Convenience Student Digs 2,09 3,09 1,89 2,96 2,26 3,82 2,16 3,60 120,409,472,427 57,881,493,625 97,276,912,814 15,223,671,255 209,495,857 149,257,092 153,098,517 37,529,469 C10 C11 C12 Diligent Settlement Households Adult Township Families Elderly-headed Homes 3,50 4,08 3,55 4,16 4,67 3,73 67,727,731,441 26,442,393,208 48,230,281,213 197,498,443 89,923,750 142,590,115 D13 D14 D15 D16 D17 In the Family Manufactory Middle Class Farmworking Communities Senior Migrant Farmhands Migratory Hard Labour 3,56 4,77 2,38 3,59 4,30 4,31 5,32 3,17 3,48 4,34 103,924,584,363 34,834,526,566 26,398,191,941 2,988,104,326 8,319,759,675 308,517,693 138,603,355 52,280,834 8,948,784 29,795,029 E18 E19 E20 E21 E22 E23 Generational Township Family Middle-aged Marginalists Coastal Low-wage Households Informal Country Tenants Breadline Families Modest Township Living 5,43 5,91 6,92 6,17 4,28 3,35 5,86 6,07 7,26 6,50 4,91 3,89 16,812,311,185 12,220,448,872 28,887,195,709 10,572,110,924 18,961,396,782 2,633,356,654 76,134,970 60,150,172 166,588,641 54,393,384 67,553,703 7,359,683 F24 F25 F26 Migrant City Settler Indigent Township Families Single Room Landlords 3,98 7,22 6,47 4,57 7,08 6,65 25,410,134,252 8,327,828,189 23,607,281,712 84,331,416 50,130,865 127,334,544 G27 G28 G29 G30 Sustainable RDP Families Poor RDP Households Impoverished Grant Reliants Penniless Grant Transients 6,38 6,13 6,19 4,68 5,96 6,22 5,36 5,71 11,338,713,405 10,704,475,033 1,349,549,468 1,911,944,622 60,277,841 54,678,778 6,965,311 7,463,808 H31 H32 H33 Eastern Tribal Gap Households Inland Traditional Gap Households Senior Single Traditionalists 5,55 4,77 4,10 5,59 5,43 5,15 2,288,171,034 8,142,244,663 1,500,964,731 10,588,092 32,353,260 5,123,361 I34 I35 I36 Borderline Gap Households Baseline Gap Families Minimum Wage Rural Families 4,27 4,73 5,05 4,54 4,66 5,41 13,604,201,393 6,355,882,227 2,173,023,492 48,409,731 25,040,378 9,139,199 Page 6