Microfinance Ireland Report on The Microenterprise Loan Fund Scheme as at 30th June 2018

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Microfinance Ireland Report on The Microenterprise Loan Fund Scheme as at 30th June 2018 This financing benefits from a guarantee issued under the European Progress Microfinance Facility and the Employment and Social Innovation Guarantee Facility established by the European Union.

Contents Overview of the Microenterprise Loan Fund Scheme... 2 Fund Performance Summary: 1st October 2012 to 30th June 2018.....2 Performance in 2018.....3 Promotion and Performance of the Fund during Qtr 2 2018... 4 Microenterprise Loan Fund Scheme Analysis since inception (October 2012)... 5 Applications by Quarter... 5 Monthly Growth Trend... 5 Applications Processed... 6 Approvals by Size of Borrower... 6 Approvals by Loan Size... 7 Purpose for which Microfinance Loans were granted... 7 Geographical Analysis of Approvals... 8 Approval by Business Sector... 9 Demographical Analysis... 10 Appeals Process... 11 Business Failures... 11 Source of Loan Referrals... 12 1

Overview of the Microenterprise Loan Fund Scheme The Microenterprise Loan Fund, administered by Microfinance Ireland was established as part of the Government s Action Plan for Jobs and forms part of a suite of financial programmes provided through the Department of Business, Enterprise and Innovation to assist businesses of different sizes and at different stages of development across all industry sectors. The purpose of the Fund is to provide loans of 2,000 up to 25,000 to Micro-enterprises (Microenterprises are defined as businesses with less than 10 employees and /or Turnover < 2m) who cannot obtain funding through traditional sources. Fund Performance Summary: 1st October 2012 to 30th June 2018 As at end June 2018, Microfinance Ireland has been in business for almost six years. In this time, it has delivered the following key results: 3,975 Applications received 25.4M Value of loans approved 4,277 Net jobs supported in 1,770 micro-enterprises 45% Approval rate 21.5M Value of loans drawn 1,534 Loans drawn Average Loan size of 14K 82% approvals granted to businesses employing 3 people or fewer 56% of approvals granted to start-ups (in business for less than 18 months) Wide geographic coverage: 21% of loans granted to Dublin,79% to the rest of Ireland Successful applicants by sector: WHOLESALE AND RETAIL TRADE; REPAIR OF MOTOR MANUFACTURING (11%) VEHICLES AND MOTORCYCLES (22%) CONSTRUCTION (9%) ACCOMMODATION & FOOD SERVICE ACTIVITIES (9%) ARTS, ENTERTAINMENT AND RECREATION (7%) OTHER SERVICES (7%) ADMINISTRATION & SUPPORT SER. ACTIVITIES (6%) TRANSPORT/STORAGE (6%) PROFESSIONAL, SCIENTIFIC & TECH ACTIVITIES (6%) INFORMATION AND COMMUNICATION (5%) AGRICULTURE, FORESTRY & FISHING (4%) HUMAN, HEALTH AND SOCIAL WORK (4%) EDUCATION (2%) OTHER (2%) Assessing applications efficiently: 3,935 Applications processed to full assessment 40 Applications in progress at reporting date Endeavour to process complete applications within 10 days 2

Promotion and Performance of the fund in Quarter 2 2018 The exceptionally strong performance in application numbers which achieved record levels in both the last quarter of 2017 and in quarter 1, 2018 has continued into quarter 2 2018. The quarter under report is the third strongest quarter in the history of the business. This highlights the ongoing need for the provisions of financial supports by Microfinance Ireland for the very key microenterprise sector in Ireland. This performance has been achieved due to the ongoing strong PR and marketing activities of the business and is set against a backdrop, on one hand, of suppressed credit demand in the country by microenterprises, thus reducing overall gross demand but, on the other hand, with reduced approval rates in the banking sector for micro-enterprises, increasing the need for MFI services to businesses unable to obtain finance through traditional commercial lenders. Applications continue to be well spread geographically and by types of enterprises, with the majority continuing to be start-ups. Quarter 2 s performance: Application volumes for the quarter were very strong and compare very favourably with the same quarter in 2017, being 15% ahead in terms of the number of applications received and 11% ahead of 2017 in value terms. The credit quality of new applications continues to be challenging, reducing our percentage rate of approvals, but due to the strong application flow, actual approvals volumes are 11% ahead of 2017 in the number of loans approved and 9% ahead in value terms. Loans totalling 1.524M were approved in the quarter and through these approvals, 178 jobs were sustained or created. Actual loans drawn down in the quarter at 1.166M is 9% behind 2017 s quarter 2 s performance. The business continues to work through 4 main delivery channels for applications, consisting of 3 channel partners; The Local Enterprise Office Network, the Irish Local Development Network, the main commercial banks in Ireland and a direct channel. The direct channel continues to grow strongly and is now the largest delivery channel, represents 59% of business volumes in the quarter. Key performance indicators for Quarter 2 in 2018: 266 Applications received 1.5M Value of loans approved 107 Loans approved 178 Net jobs supported in 107 micro-enterprises 38% Approval rate 1.2M Value of loans drawn 90 Loans drawn Average Loan size of 14K 84% approvals granted to businesses employing 3 people or fewer 54% of approvals granted to start-ups (in business for less than 18 months) Wide geographic coverage: 20% of loans granted to Dublin, 80% to the rest of Ireland 3

Promotional Activities MFI continued to focus on advertising and promotion across a broad range of marketing activities throughout the quarter. There was a strong focus on both digital marketing and traditional advertising to communicate and engage with MFI s target market with strong progress achieved. A number of social media campaigns were delivered on Facebook along with a radio campaign which took place in May resulted in a high volume of direct applications during the quarter. MFI believe that having a dedicated marketing team in place and marketing efforts across a wide range of media and channels has led to stronger brand awareness of MFI s proposition in the marketplace. Retaining this strong momentum while continuing to grow business volumes will be critical for success in the longer term. While the number of direct applications continues to grow, we are still very reliant on our referral partners to ensure the maximum number of referrals and applications are submitted to MFI. Meetings were held with our partners during Q2, namely the LEOs, ILDN and AIB and BOI with the aim of keeping MFI top of their agenda and a consistent flow of referrals/applications from our referral partners. 4

Microenterprise Loan Fund Scheme Analysis since inception (October 2012) Applications by Quarter Total Applications Received 2013 2014 2015 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Total (1st Octber 2012 to 30th June 2018) Total Applications 379 6.739M 508 8.451 752 12.317M 861 13.567M 235 3.450M 231 3.514M 207 2.849M 268 4.093M 268 4.108M 266 3.894M 3,975 62.982M Total Applications Processed 2013 2014 2015 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Total (1st Octber 2012 to 30th June 2018) Applications Processed 348 483 743 902 211 230 220 266 251 281 3,935 Approved 139 274 357 397 82 96 111 111 96 107 1,770 Approval Rate 40% 57% 48% 44% 39% 42% 50% 42% 38% 38% 45% Approved ( '000) 2,159 4,159 5,378 5,392 1,095 1,392 1,439 1,577 1,300 1,524 25,415 Monthly Growth Trend Application and approval activity levels by month are displayed in the graph below: 5

Applications Processed Approvals by Size of Borrower Loans were approved to micro-enterprises with the following number of jobs at time of approvals: Total Approvals No. of Employees 2013 2014 2015 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Total (1st Octber 2012 to 30th June 1 60 141 187 235 39 43 52 61 43 48 909 2-3 56 86 97 91 28 34 42 30 41 42 547 4-5 16 22 33 45 11 11 9 6 8 8 169 6-9 10 25 40 26 4 8 8 14 4 9 148 10 0 0 Prior period adj -3 0-3 Total No. of Loans 139 274 357 397 82 96 111 111 96 107 1,770 6

Approvals by Loan Size From 1 st October 2012 to 30th June 2018, loans were granted in the following size range. Euro No. of Loans 25k 522 20k 193 15k 297 10k 327 5k 431 Total 1,770 Average loan size 14.4K Purpose for which Microfinance Loans were granted Loans were granted for the following purposes: Working Capital Fit-out of Premises Purchase of Equipment Information & Communications Technology Promotion and Marketing 7

Geographical Analysis of Approval from 1 st October 2012 to 30th June 2018 Geographical Spread County Received Approved County Received Approved Dublin 885 370 Westmeath 110 47 Cork 323 143 Louth 108 37 Meath 197 78 Mayo 108 61 Galway 188 90 Donegal 101 46 Tipperary 187 83 Laois 89 37 Limerick 185 81 Longford 85 36 Wexford 155 90 Sligo 79 50 Waterford 154 69 Offaly 78 35 Kildare 139 66 Roscommon 74 37 Wicklow 137 54 Carlow 66 29 Clare 115 54 Kilkenny 66 29 Cavan 114 49 Monaghan 65 25 Kerry 111 44 Leitrim 56 30 Total Applications Received: 3,975 Total Applications Approved: 1,770 8

Approval by Business Sector 9

Demographical Analysis Borrower s legal status 633 Microfinance loans were granted to Private Limited Companies 1,002 Sole Traders were granted a microfinance loan 135 Microfinance loans were granted to Partnerships Start-Up/Existing Of the 1,770 loans approved, 990 were start-up enterprises (<18 months) and 780 to existing enterprises. Gender Breakdown Of the total applications received 75% (2,983) were from male promoters and 25% (992) from female promoters. Of the loans approved as at 30th June 2018, 74% (1,314) were to male promoters while 26% (456) were to female promoters. Youths There were 46 loans approved to young entrepreneurs comprising 3% of all the applications approved to date. Approved Applications Numbers Value Total Approved 1,770 25.415M Start-Up (<18 months) 990 Existing 780 No. of Ltd. Co. 633 No. of Sole Traders 1,002 No. of Partnerships 135 Female 456 Male 1,314 Youth (18-25 years old) 46 10

Appeals Process The purpose of the Microfinance Ireland appeals process is to support an applicant who wishes to have a review of an MFI decision to declining a loan application. MFI will appoint an Appeal Assessor to carry out an independent review of the original loan decision. The assessor who was involved in the original decision will not be involved in the appeals process. The outcome of this review is communicated in writing to the applicant within 15 business days of receipt of the written appeal. The credit decision of the Appeal Assessor is independent of MFI management and is final. There have been 216 appeals from inception to 30th June 2018 and 36 of these cases have been approved on appeal (17%). These figures are included in the overall approval figures. Business Failures Up to end June 2018, 223 businesses of the 1,534 loans approved and drawn have failed. While any business failure is regrettable, it was anticipated from the outset that a not insignificant proportion of projects supported by the Microfinance Ireland might fail. It is a feature of microfinance (given the higher risk profile) that even with strong business supports, failures will occur. On an ongoing basis, Microfinance Ireland, in conjunction with other agencies, works with every customer at risk to minimise business failure. 11

Source of Loan Referrals Local Enterprise Offices and Irish Local Development Network Microfinance Ireland s main referral partners are the Local Enterprise Offices (LEOs). To date, 1,778 of our loan applications were received from the LEOs accounting for 45% of all of our applications. Of these applications received from the LEOs, 1,766 were fully processed by the 30th June 2018 resulting in 915 being approved giving an approval rate of 52%. The LEOs also support MFI applicants with their application, relevant business training and both pre and post loan mentoring assistance. MFI continues to work with the Irish Local Development Network (ILDN), which deal with a large number of clients who are moving to self-employment and are on the Back to Work Enterprise Allowance (BTWEA). While volumes are relatively low with 28 applications submitted for the half year 2018, we continue to ensure all the Local Development Companies and Area Partnerships are fully aware of MFI s offering and how it can benefit their clients who may require funding for their business. Direct Applications and Other Application Channels While the LEOs remain our primary referral partners, there has been a strong flow of applications direct from enterprises and a growing stream via the Banks and ILDN, both by existing and new businesses. In the period from inception Microfinance Ireland has received 2,197 applications via these channels which equates to 55% of all applications. Of these applications, 2,169 were fully processed by the 30th June 2018 resulting in 855 being approved giving an approval rate of 39%. Bank Channel The bank channel, consisting of Bank of Ireland, AIB, Ulster Bank & PTSB, is continuing to make referrals to Microfinance Ireland. In the quarter to June 2018, 52 referrals and 10 loan applications were received which was lower than Q1. Meetings were held with both AIB and BOI before the end of Q2 with a view to driving increased performance of referrals and applications. This relationship is monitored closely to ensure a consistent flow of leads and applications from each Bank on an ongoing basis. 12