January 2016 Sample Size: 246 Responses Received: 70 Response Rate: 28% Overall High Satisfaction: 76% Overall Balanced Scorecard Target: 55% or 5% Improvement over FY15 FY15 Overall High Satisfaction: 61% Favorable/Unfavorable FY15 to : 15% High Satisfaction is composed of: 32% Very Satisfied 44% Extremely Satisfied Online survey conducted by HFMA on behalf of the chapter. Sample is composed of regular chapter members not listed as chapter officers or directors that have been HFMA members since at least May 31, 2015. Survey Timeline: First email request with link to online survey sent on October 1, 2015. Second email with link to survey sent to non-respondents on October 14, 2015. Third request to complete survey sent to non-respondents on October 26, 2015. Final request to complete survey sent to non-respondents on November 1, 2015.
Your Members' Satisfaction Ratings Response Scale: Low = Dissatisfied & Neutral; Middle = Satisfied; High = Very Satisfied & Extremely Satisfied Table A: Satisfaction with chapter services How satisfied are you with the following services offered? FY15 Low Middle High High High The chapter educational programs overall 9% 18% 72% 69% 66% The educational topics addressed at chapter programs 11% 18% 71% 68% 65% The speakers at chapter programs 8% 20% 72% 69% 69% Your 's High Satisfaction 72% 71% 72% The location of chapter programs 9% 23% 68% 62% 61% The chapter's coverage of state and regional issues 6% 23% 70% 53% 67% 68% 70% newsletter 9% 27% 64% 61% 66% 64% networking opportunities 9% 30% 61% 50% 61% 61% website 15% 27% 58% 47% 59% 58% HFMA chapter overall 8% 17% 76% 61% 69% 76% 76% Your 's High Satisfaction History 76% FY15 61% 61% FY14 70% 70% - Overall High Satisfaction History FY13 68% FY12 56% 56% 68% FY11 72% 72% FY10 62% 62% FY08 74% 74% 1
Services Your Members Would Most Like to Improve Table B1: Improving your chapter Combination of the top two services to improve your HFMA chapter FY15 Your 's Percentage The educational topics addressed at chapter programs 32% 47% 47% 32% The speakers at chapter programs 16% 18% 21% 16% The location of chapter programs 28% 29% 34% The chapter's coverage of state and regional issues 27% 38% 30% 27% 28% newsletter 16% 11% 15% 16% networking opportunities 44% 32% 31% 44% website 37% 24% 22% 37% The percentages in Table B1 will add to 200% because the results of the two questions in Table B2 are added together. If you could select one service to improve in your HFMA chapter, which would it be? If you could select one more service to improve in your HFMA chapter, which would it be? Table B2: Improving your chapter FY15 FY15 The educational topics addressed at chapter programs 18% 30% 27% 14% 17% 20% The speakers at chapter programs 9% 7% 8% 7% 11% 13% The location of chapter programs 16% 18% 20% 13% 11% 14% The chapter's coverage of state and regional issues 12% 10% 12% 14% 28% 18% newsletter 11% 7% 5% 5% 5% 10% networking opportunities 14% 13% 16% 30% 19% 15% website 21% 15% 11% 16% 9% 11% 2
Topics of Interest to Your Members Response Scale: Low = No Interest & A Little Interest; Middle = Some Interest; High = A Lot of Interest & Extreme Interest Table C: Issues of local interest Please indicate your level of interest in seeing your HFMA chapter address these program topics in the upcoming year. Low Middle High Your 's High Interest Trends and outlook for local healthcare industry 7% 21% 72% 72% Fiscal Intermediary/Medicare Administrative Contractor Reimbursement Update 12% 19% 69% 69% Denial and underpayment prevention and management 9% 37% 54% 54% Accounting and risk management for population health 10% 40% 49% 49% Data analytics and business intelligence 18% 34% 49% 49% Service line and clinical department financial planning 15% 39% 46% 46% State legislative and regulatory update 6% 28% 66% 66% State Medicaid program 4% 19% 76% 76% Local payors and employers response to healthcare reform 12% 37% 51% 51% Process improvement initiatives 16% 38% 46% 46% Managing financial and patient communication impacts of high deductible health plans 9% 36% 55% 55% 3
Topics of Interest to Your Members (continued) Response Scale: Low = No Interest & A Little Interest; Middle = Some Interest; High = A Lot of Interest & Extreme Interest Table D: Local perspective on topics of national interest Please indicate your level of interest in seeing your HFMA chapter address these program topics in the upcoming year. Low Middle High Your 's High Interest Bundled payment reimbursement methodologies 10% 28% 61% 61% Accounting and financial reporting issues related to emerging payment models 8% 30% 62% 62% Front end cash and data collection processes 16% 28% 55% 55% Transistioning to value based payment models 6% 30% 64% 64% Changes in Medicare reimbursement policies 6% 18% 76% 76% Compliance with Medicare regulations New technologies in finance, revenue cycle, and clinical-financial integration 6% 27% 67% 8% 27% 65% 65% 67% Bending the healthcare cost trend Leadership communication skills 17% 35% 48% 18% 35% 47% 48% 47% Implementing the conversion to the ICD-10 standard 20% 41% 39% 39% Clinical and financial collaboration strategies 8% 36% 56% 56% Data about Survey Respondents Table E: Attending an education event When was the last time that you attended a chapter event? Within the last 6 months 72% Within the past 2 years More than 2 years ago Never Within the past year Within the past 2 years More than 2 years ago 13% 1% 7% Within the past year Within the last 6 months Never 6% 4
If you have rated your chapter as less than extremely satisfied, please tell us how we can improve. Please suggest better locations if location is an issue for you. Time since last attended an educational event Zip Code first three digits Comment < 6 months 671 A lot of the speakers are the same each year. It would be nice to have a different take on the subject once in a while. < 6 months 661 Change the location up more. Kansas City < 6 months 641 Education is a high priority for our chapter and we do a good job on topics we have presented in the past. We need to continue to look at the new payment methodologies and how they will impact the hospital providers. < 6 months 667 I do not believe that I receive the newsletters. < 6 months 677 I rarely give the highest score as I feel there is always room for improvement. So nothing personal. < 6 months 672 I would recommend engaging a higher number of speakers that work in hospitals outside of Kansas. This brings fresh ideas to the membership. < 6 months 679 More centralized program locations would be great. < 6 months 678 Ned more billing oriented type of trainings. The billing dept seems to have such a large turn over in staff. < 6 months 558 Prefer Thursday and Friday meetings. < 6 months 688 Some speakers are less than ideal. That's a risk which must be taken. The biggest problem is when a speaker comes clearly meaning to sell their products or services, which is a big turn off. Again, it's difficult to predict the outcome on these things for a first-time speaker, but offenders should be blacklisted. < 6 months 673 The most recent location by the airport was more difficult to get to. < 1 year 666 As I say every year, there is too much focus on Medicare and not enough on Medicaid, commercial payors, and legislative agendas like Medicaid expansion or ACA. < 1 year 670 We are a small rural hospital with limited funds, therefore, some of the locations (Topeka, Kansas City) are hard to find available funds for travel to the events. > 2 years 678 I haven't been to an HFMA meeting for a couple of years. I am in western Kansas and the HFMA meetings tend to fall in the same timeframe as our board meetings. > 2 years 664 It would be nice to have some meetings someplace like Manhattan instead of Wichita > 2 years 660 Several years ago, the Annual Cost Report course was held the first week of August rather than the last week in July. I appreciated the change as it allowed me to attend. I also preferred educational offerings in Kansas City or Topeka, but understand Wichita is easier for folks in southern and western Kansas. Never 665 I have been in Kansas for over a year and it appears that the Sunflower has the same topics over and over again. Additionally, the information is presented by the same companies so there is very little new information offered. I have not been to a meeting since I moved here because the lack of new material outweighs the opportunity to network. Never 660 New in area 5
Please describe any other topics that you would like to see your HFMA chapter address this year. Time since last attended an educational event Zip Code first three digits Comment < 6 months 660 More information around Hospital and Provider Based Rural Health Clinic Guidelines and Billing. < 1 year 666 New Accounting reporting standards that are on the horizon at FASB. 6
What would make your chapter's events so compelling that you would have to attend more frequently? Please also offer any other comments you would like to offer your chapter. Time since last attended an educational event Zip Code first three digits Comment < 6 months 671 Education topics are what draw attendance. I feel the chapter does a very good and thoughtful job putting together educational offerings. I think the Chargemaster and Payers programs are fantastic, but I feel the Cost Report seminar could use a different perspective. They do a good job with putting together a program for the Cost Report, but every year tends to be a repeat of the prior. It would be nice to consider employing a different speaker once in a while for a fresh perspective on the material. Thank you for all your hard work! < 6 months 677 I always attend when possible & I always learn something new or at least relearn some things forgotten. < 6 months 669 I think they are great and should not be missed currently. < 6 months 674 More networking opportunities < 6 months 672 Speakers from hospital systems like Sentara, Christus, Harvard Medical Center, etc. < 6 months 088 The consistently satisfies my educational needs. Pretty much all of the topics are valid for my job and facility. Would have an interest in some information related to RHC's as well as ACO's. < 1 year 666 Charge Master Workshop is Excellent I attend every year! < 1 year 666 Discussions that aren't about Medicare > 2 years 666 Current job demands make it difficult to be away from work. > 2 years 660 NE Kansas location. The cost report seminar is the most appealing to me, but I cannot attend in July. > 2 years 678 The HFMA meeting tend to fall on the same night at our board meetings Never 671 This is my first year as a member and I have not had the opportunity to attend an educational program. I have participated in a couple of webinars. 7
- Provider/Payer Dataset January 2016 Provider/Payer Responses Received: 53 Overall Provider/Payer High Satisfaction: 76% Provider/Payer High Satisfaction is composed of: 38% Very Satisfied 38% Extremely Satisfied Online survey conducted by HFMA on behalf of the chapter. Sample is composed of regular chapter members not listed as chapter officers or directors that have been HFMA members since at least May 31, 2015. Survey Timeline: First email request with link to online survey sent on October 1, 2015. Second email with link to survey sent to non-respondents on October 14, 2015. Third request to complete survey sent to non-respondents on October 26, 2015. Final request to complete survey sent to non-respondents on November 1, 2015. 8
- Provider/Payer Data Set Your Members' Satisfaction Ratings Response Scale: Low = Dissatisfied & Neutral; Middle = Satisfied; High = Very Satisfied & Extremely Satisfied Table A: Satisfaction with chapter services How satisfied are you with the following services offered? FY15 Low Middle High High High Your 's High Satisfaction The chapter educational programs overall 12% 16% 71% 77% 65% 71% The educational topics addressed at chapter programs 14% 16% 70% 77% 64% 70% The speakers at chapter programs 10% 18% 71% 77% 69% 71% The location of chapter programs 10% 24% 65% 69% 59% 65% The chapter's coverage of state and regional issues 8% 25% 67% 59% 66% 67% newsletter 13% 29% 58% 67% 65% 58% networking opportunities 12% 30% 58% 58% 61% 58% website 19% 26% 56% 55% 59% 56% HFMA chapter overall 10% 14% 76% 71% 68% 76% Provider/Payer High Satisfaction History 76% 76% - Provider/Payer High Satisfaction History FY15 71% 71% FY14 75% 75% 9
- Provider/Payer Data Set Services Your Members Would Most Like to Improve Table B1: Improving your chapter Combination of the top two services to improve your HFMA chapter FY15 Your 's Percentage The educational topics addressed at chapter programs 34% 41% 50% 34% The speakers at chapter programs 17% 19% 21% 17% The location of chapter programs 30% 31% 36% 30% The chapter's coverage of state and regional issues 24% 36% 31% 24% newsletter 15% 17% 15% 15% networking opportunities 48% 30% 26% 48% website 32% 26% 20% 32% The percentages in Table B1 will add to 200% because the results of the two questions in Table B2 are added together. If you could select one service to improve in your HFMA chapter, which would it be? If you could select one more service to improve in your HFMA chapter, which would it be? Table B2: Improving your chapter FY15 FY15 The educational topics addressed at chapter programs 20% 28% 30% 14% 13% 20% The speakers at chapter programs 8% 8% 8% 10% 11% 13% The location of chapter programs 20% 23% 22% 10% 9% 14% The chapter's coverage of state and regional issues 10% 5% 12% 14% 31% 19% newsletter 8% 10% 5% 7% 7% 10% networking opportunities 13% 10% 12% 36% 20% 14% website 23% 18% 11% 10% 9% 10% 10
- Provider/Payer Data Set Topics of Interest to Your Members Response Scale: Low = No Interest & A Little Interest; Middle = Some Interest; High = A Lot of Interest & Extreme Interest Table C: Issues of local interest Please indicate your level of interest in seeing your HFMA chapter address these program topics in the upcoming year. Low Middle High Your 's High Interest Trends and outlook for local healthcare industry 8% 19% 73% 73% Fiscal Intermediary/Medicare Administrative Contractor Reimbursement Update 13% 19% 67% 67% Denial and underpayment prevention and management 6% 29% 65% 65% Accounting and risk management for population health 12% 37% 51% 51% Data analytics and business intelligence 17% 37% 46% 46% Service line and clinical department financial planning 16% 39% 45% 45% State legislative and regulatory update 8% 29% 63% 63% State Medicaid program 6% 17% 77% 77% Local payors and employers response to healthcare reform 12% 33% 55% 55% Process improvement initiatives 13% 31% 56% 56% Managing financial and patient communication impacts of high deductible health plans 4% 35% 61% 61% 11
- Provider/Payer Data Set Topics of Interest to Your Members (continued) Response Scale: Low = No Interest & A Little Interest; Middle = Some Interest; High = A Lot of Interest & Extreme Interest Table D: Local perspective on topics of national interest Please indicate your level of interest in seeing your HFMA chapter address these program topics in the upcoming year. Low Middle High Your 's High Interest Bundled payment reimbursement methodologies 10% 25% 65% 65% Accounting and financial reporting issues related to emerging payment models 10% 28% 62% 62% Front end cash and data collection processes 14% 24% 63% 63% Transistioning to value based payment models 8% 24% 68% 68% Changes in Medicare reimbursement policies 8% 10% 82% 82% Compliance with Medicare regulations New technologies in finance, revenue cycle, and clinical-financial integration 6% 27% 67% 8% 26% 66% 67% 66% Bending the healthcare cost trend Leadership communication skills 18% 38% 44% 20% 32% 48% 44% 48% Implementing the conversion to the ICD-10 standard 22% 40% 38% 38% Clinical and financial collaboration strategies 8% 28% 64% 64% Data about Survey Respondents Table E: Attending an education event When was the last time that you attended a chapter event? More than 2 years ago Never Within the last 6 months 64% Within the past year 18% Within the past 2 years 2% More than 2 years ago 10% Within the past 2 years Within the past year Within the last 6 months Never 6% 12