Summary has 28,163 residents with 5.7% from a black and minority ethnic community group. 83.9% are in good health, with 15.3% stating that they have some limitation in day to day activities. 637.58 was the Average Weekly Household Income in 215/216 ( 629. in 213/214). 66% own their own home, either outright or with a mortgage, 18% are private renters and 14% are social tenants. There are 7,614 Council Houses in. 73.5% of residents have a Level 1-4 qualification, of which 62.9% are, at least, qualified to Level 2, but 18.% have no qualifications at all. of children are in child poverty (7.7% of children live in a household where a parent or guardian claims an out-of-work benefit) and there are 1.5% of households in fuel poverty. 1.6% of the working population (aged 16-64) claim out of work benefits and.1% claim job seekers allowance. Produced on 25/1/219 by the Business Intelligence Hub Page 1 of 22
4 5 9 1 14 15 19 2 24 25 29 3 34 35 39 4 44 45 49 5 54 55 59 6 64 65 69 7 74 75 79 8 84 85 89 9 and over Population by Age 12.% 1.89% 8.% 6.84% 7.74% 6.% 4.% 2.% 4.81% 5.21% 4.78% 6.33% 5.9% 5.52% 6.45% 6.44% 5.86% 5.1% 4.99% 4.68% 3.28% 2.64% 1.61%.99% Gender Census 211 Update Source: ONS - 217 Ward population estimates Marital Status 52.% 51.4% 5 5 48.6% 4 3 32.4% 37.2% 48.% 2 7.1% 46.% Male Female.2% 1.7% Ethnicity BME Community (does not include White British or White Other) 5.7% 4.1% 9.% 8.% 7.% 6.% 5.% 4.% 3.4% 9.2% 3.% 2.% 1.% 1.2%.6%.5% White British BME Community White Other Mixed/ Multiple Ethnic Group Asian/Asian British Black/ African/ Caribbean/ Black British Other Ethnic Group Produced on 25/1/219 by the Business Intelligence Hub Page 2 of 22
Religion Other Religions 6.% 2.6% 7.8% 5.% 4.% 3.1% 59.5% 3.% 2.% Christian None Not stated Other Religions 1.% 1.1%.5%.5%.4%.1%.1% Buddhist Hindu Jewish Muslim Sikh Other Hours Worked Qualifications 6 56.1% 35.% 32.4% 5 3 4 25.% 3 2 18.% 16.6% 2 21.1% 15.% 1.6% 13.9% 11.6% 11.2% 5.% 4.1% 4.5% 15 hours or less 16-3 hours 31-48 hours 49 or more hours Produced on 25/1/219 by the Business Intelligence Hub Page 3 of 22
Industry 18.% 16.% 16.2% 14.% 12.% 12.2% 13.3% 8.% 6.% 4.% 6.7% 6.8% 4.7% 7.9% 3.2% 4.8% 6.2% 4.2% 6.2% 5.2% 2.% 1.1%.5%.1%.3%.5% A B C D E F G H I J K L M N O P Q Other A: Agriculture, forestry and fishing, B: Mining and quarrying, C: Manufacturing, D: Electricity, gas, steam and air conditioning supply, E: Water supply; sewerage, waste management and remediation activities, F: Construction G: Wholesale and retail trade; repair of motor vehicles and motor cycles, H: Transport and storage, I: Accommodation and food service activities, J: Information and communication, K: Financial and insurance activities, L: Real estate activities M: Professional, scientific and technical activities, N: Administrative and support service activities, O: Public administration and defence; compulsory social security, P: Education, Q: Human health and social work activities Tenure 35.% 3 33.9% 32.2% 25.% 2 16.4% 15.% 8.8% 5.% 5.1%.8% 1.6% 1.2% Owned: Owned outright Owned: Owned with a mortgage or loan Shared ownership (part owned & part rented) Social rented: Rented from council(la) Social rented: Other Private rented: Private landlord or letting agency Private rented: Other Living rent free Produced on 25/1/219 by the Business Intelligence Hub Page 4 of 22
Household Composition 18.% 17.3% 16.% 14.% 12.9% 13.5% 14.2% 12.% 8.8% 8.9% 8.% 6.% 4.% 4.7% 6.9% 3.7% 5.9% 2.9% 2.% One Person: 65 + One Person: < 65 Family: All 65 + Married: No Children Married: Dependent Children Married: Non Dependent Children Cohabiting: No Children Cohabiting: Dependent Children.4% Cohabiting: Non Dependent Children Lone Parent: Dependent Children Lone Parent: Non Dependent Children Other Household Types Experian Groups (218) J Rental Hubs 22,855 F Senior Security 12,549 H Aspiring Homemakers D Domestic Success E Suburban Stability B Prestige Positions 9,837 9,77 8,811 8,684 M Family Basics 6,8 5, 1, 15, 2, 25, Experian Types (218) J42 Learners & Earners 6,576 J41 Central Pulse J4 Career Builders 5,479 5,698 D17 Thriving Independence I39 Ageing Access B5 Empty-Nest Adventure F22 Legacy Elders J43 Student Scene F24 Bungalow Haven M56 Solid Economy 4,161 3,839 3,76 3,648 3,626 3,548 3,345 1, 2, 3, 4, 5, 6, 7, Produced on 25/1/219 by the Business Intelligence Hub Page 5 of 22
Economy Benefit Claimant Numbers Working age Population (16-64) 6, 5, 4, 3, 5,24 5,35 5,32 3,95 3,39 4,46 2, 1, 1,6 1, 73 69 71 5 24 12 25 8 2 7 Income Support 216/217 Q1 217/218 Q1 218/219 Q1 Lone Parents Disability Living Allowance ESA Carers Incapacity Benefit Source: Department for Work and Pensions (DWP) 6.% Benefit Claimant Rate Working age Population (16-64) Q1 218/219 5.% 4.% 3.% 3.2% 2.% 1.%.5%.4% % Income Support 1.6% % Lone Parents % Disability Living Allowance.1%.1% % ESA % Carers % Incapacity Benefit Source: Department for Work and Pensions (DWP) 1.4% 1.2% 1.3% Total Income Support Claimant Rate (Age and Gender) Working age Population (16-64) 1.2% 1.%.8%.8%.7%.9%.6%.4%.2%.2%.2%.2% 216/217 Q1 217/218 Q1 218/219 Q1.3% Male Female 16-24 Source: Department for Work and Pensions (DWP) Produced on 25/1/219 by the Business Intelligence Hub Page 6 of 22
6 5 53 Economy JSA Claimant Numbers 4 3 2 1 325 25 18 295 175 195 13 12 12 5 15 15 15 5 5 216/217 217/218 218/219 Aged 16-64 Aged 16-64 Male Aged 16-64 Female Aged 16-64 > 6 Months Aged 16-64 > 1 Year Aged 18-24 Aged 18-24 > 6 Months 18 115 65 115 15 Source: Office for Statistics (ONS) JSA Claimant Rate (Age and Gender) Working age Population (16-64) 1.5% 1.%.5%.4%.5%.3%.3%.2%.2%.2%.1%.1%.1%.1%.1%.1%.1%.1% 216/217 217/218 All All Male All Female All > 6 Months All > 1 Year 218/219 Source: Office for Statistics (ONS) 3.% JSA and Universal Credit (out of work) Claimant Rate Working age Population (16-64) 2.5% 2.% 1.5% 1.% 1.% 1.2%.8% 1.3% 1.6% 1.%.5% 217/218 All All Male All Female 218/219 Source: Office for Statistics (ONS) Produced on 25/1/219 by the Business Intelligence Hub Page 7 of 22
Business Start Ups Numbers (YTD) per 1, working age population (YTD) 71 75 7 72 76 52 51 51 51 695 69 689 5 5 685 68 216/217 217/218 218/219 49 216/217 217/218 218/219 BankSearch Information Consultancy Ltd Poverty BankSearch Information Consultancy Ltd 2 Child Poverty The proportion of children living in families in receipt of out-of-work (means-tested) benefits or in receipt of tax credits where their reported income is less than 6 per cent of UK median income 12.% Fuel Poverty The Low Income High Costs indicator is a twin indicator consisting of: the number of households that have both low incomes and high fuel costs; and the depth of fuel poverty amongst these fuel poor households. This is measured through a fuel poverty gap which represents the difference between the required fuel costs for each household and the median required fuel costs. 15.% 11.5% 11.5% 11.6% 9.7% 11.% 1.5% 1.7% 1.5% 5.% 214/215 215/216 216/217 9.5% 214/215 215/216 216/217 Source: HM Revenue & Customs Source: Department for Business, Energy & Industrial Strategy Pension Credit Pension Credit is an income-related benefit made up of 2 parts - Guarantee Credit and Savings Credit. 9.% 8.% 7.% 6.% 5.% 4.% 4.9% 4.3% 4.5% 4.% 4.1% 3.7% 3.% 2.5% 2.3% 2.1% 2.% 1.% 216/217 217/218 218/219 Q1 Q1 Q1 Guarantee Element Saving Element Guarantee & Saving Source: Department for Work and Pensions (DWP) Produced on 25/1/219 by the Business Intelligence Hub Page 8 of 22
Indices of Multiple Deprivation The IMD measures and rates a number of different domains affecting quality of life including income, employment, education and skills, health and disability, crime, barriers to services and quality of living environments. 6. 5. 4. 3. 2. 1. 5.44 4.45 4.6 27 21 215 Source: Department for Communities and Local Government (DCLG) Produced on 25/1/219 by the Business Intelligence Hub Page 9 of 22
Health and Wellbeing Day to Day Activities 9 8 84.7% 7 6 6.6% 5 4 3 2 6.6% Limited a lot 8.8% Limited a little Not Limited 2.4% 4.1% Limited a lot Age 16-64 Limited a little Age 16-64 Not Limited Age 16-64 5 49.7% General Health 1 9.8% Provide Unpaid Care 4 34.2% 8 3 6 2 12.% 4 3.2%.9% Very Good Good Fair Bad Very Bad 2 No Unpaid Care 6.4% 1 to 19 hours a week 1.% 1.8% 2 to 49 hours a week 5 + hours a week 3 Adult Health & Lifestyle 29.7% 28.3% 25.% 23.% 2 15.% 15.3% 5.% Limiting long term illness or disability Obese adults Binge drinking adults Healthy eating adults Source: Public Health England Produced on 25/1/219 by the Business Intelligence Hub Page 1 of 22
Childhood weight 35.% 3 28.6% 28.5% 25.% 2 15.% 21.3% 2.8% 15.2% 15.5% 5.% 7.8% 8.1% % Overweight - Reception % Obese - Reception (3 year aggregated data) % Overweight - Year 6 % Obese - Year 6 215/216 216/217 Source: Public Health England Fertility and Life Expectancy Births 9 8 7 6 5 4 3 2 1 47.4 46.5 Live births per 1, women (15-44 years) 79.8 79.8 Life Expectancy (years) - Male (5 year aggregated data) 83.2 83.4 Life Expectancy (years) - Female 8.% 7.% 6.% 5.% 4.% 3.% 2.% 1.% 6.6% Birth weight less than 25g 2.1% 1.% (5 year aggregated data) 1.% Teenage mothers (under 18) - 214/215 215/216-214/215 215/216 Source: Public Health England Hospital Admissions Source: Public Health England Hospital Admissions, All ages 14 129. 127. 12 1 1. 11.1 16.2 111.9 87.5 93.8 18.4 13.6 8 69.7 66.6 6 4 2 All causes Coronary heart disease Intentional self harm Alcohol attributable conditions Hip replacement Knee replacement (standardised admission ratio, 4 year aggregated data) - 214/215 215/216 Source: Public Health England Produced on 25/1/219 by the Business Intelligence Hub Page 11 of 22
Hospital Admissions - Children & Young People 6 per 1, population, (3 year aggregated) 2 Unintentional and deliberate injuries to children (4 years aggregated) 5 4 3 421 412 15 1 137 135 11 12 19 114 2 1 175 179 5 Emergency admissions aged under 5 years A&E attendance rate aged -4 years Emergency admissions aged under 5 years A&E attendance rate aged -4 years Aged -4-214/215 215/216-214/215 215/216 Source: Public Health England Emergency hospital admissions 12 1 94.7 97. 98.4 92.5 91.7 93.8 13.4 11.9 86.2 88.5 98.1 97.9 8 6 4 2 All causes Coronary heart disease Stroke Mortality Myocardial Infarction (heart attack) Chronic obstructive pulmonary disease (standardised admission ratio, 4 year aggregated data) The Standardised Admission Ratio (SAR) is a summary estimate of admission rates relative to the national pattern of admissions and takes into account differences in a population's age, sex and socioeconomic deprivation. - 214/215 215/216 Mortality, All ages Hip fractures, persons aged 65+ Source: Public Health England 12 1 98.1 97.5 97.9 98.9 14.7 18.2 19.5 13.5 14.3 19.2 97.6 97.1 8 6 4 2 All causes All cancer Circulatory disease Coronary heart disease (standardised mortality ratio, 5 year aggregated data) Stroke Respiratory diseases The standardized mortality ratio or SMR, is a quantity, expressed as either a ratio or percentage quantifying the increase or decrease in mortality of a study cohort with respect to the general population. - 214/215 215/216 Source: Public Health England Produced on 25/1/219 by the Business Intelligence Hub Page 12 of 22
1 94.3 94.7 93.6 94.2 Premature mortality 97.9 98.9 9.6 95.2 9.5 89.7 8 6 4 2 All causes, under 65 years All causes, under 75 years All cancer, under 75 years Circulatory disease, under 75 years (standardised mortality ratio, 5 year aggregated data) Coronary heart disease, under 75 years - 214/215 215/216 Source: Public Health England New cases of cancer 12 1 99.2 98.5 97.3 96.3 16.9 17.8 86. 87.5 12.5 97.6 8 6 4 2 All Breast Colorectal Lung Prostate (standardised incidence ratio, 5 year aggregated data) The standardized incidence ratio (SIR) is an estimate of the occurrence of cancer in a population relative to what might be expected if the population had the same cancer experience as some larger comparison population designated as normal or average. - 214/215 215/216 Source: Public Health England Crime and Anti-Social Behaviour Total Crime and Total Anti-Social Behaviour per 1, population 18 16 14 15.1 16.6 12 1 8 6 4 2 1.8 1.5 217/218 Q2 All Crime All ASB 218/219 Q2 Source: North shire Police Produced on 25/1/219 by the Business Intelligence Hub Page 13 of 22
ASB per 1, population 8. 7. 6. 5. 4. 6.3 7. 3. 2. 1..5.3 2.2 1.9 216/217 Q4 217/218 Q4 Environmental Nuisance Personal Source: North shire Police Crime Rate per 1, population 7. 6. 5.8 5. 4. 5.1 5. 4.3 3. 2. 1. 2. 2. 1.7 1.4 1.2.7.7 1.9 217/218 Q2 218/219 Q2 Autocrime Burglary Damage Theft Violence Other Adult Social Care Average Weekly Homecare Hours by Client Type and Age Source: North shire Police 16 14 12 1 8 6 8.91 5.59 6.58 6.94 1.24 6.26 7.4 8.28 1.38 1.6 1.87 4 2 1.9 3. Total Carer Learning Disability Mental Health Other Vulnerable People Physical disability, frailty and/or sensory impairment Substance Misuse Supporting People 18-64 65-74 75-84 85-94 95+ 217/218 218/219 Source: Adults Social Care Produced on 25/1/219 by the Business Intelligence Hub Page 14 of 22
Homecare Clients by Type and Age 9 8 7 6 5 4 3 2 1 7 Carer 14 Learning Disability Mental Health 42 24 Other Vulnerable People 883 Physical disability, frailty and/or sensory impairment Substance Misuse 1 6 Supporting People 217/218 218/219 374 142 239 295 18-64 65-74 75-84 85-94 95+ 53 Source: Adults Social Care - 218/219 Average score recorded by customers for supported self assessments completed in period Managing and Maintaining Nutrition 4 3 3.33 3.41 3.5 3.14 2.87 2.98 2 1 1.14 1.3 Manage shopping Manage preparing meals and snacks Manage eating and drinking Scale: fully independent to 4 high support needs 217/218 () 218/219 () Overall Source: Adults Social Care - 218/219 Personal Hygiene 4 3 2 2.61 2.75 1.89 2.13 2.32 2.44 1 Maintain personal hygiene Meet toileting needs Scale: fully independent to 4 high support needs Be clothed appropriately 217/218 () 218/219 () Source: Adults Social Care - 218/219 4 3 2 1 2.45 2.66 Make use of home safely 3.14 3.22 Run and maintain home Home and Relationships 1.6 1.86 Develop and maintain family or other personal relationships without any support.4.33 Access and engage in work, training, education or volunteering if chosen 2.92 3.4 Make use of necessary facilities or services in the local community.9.5 Play full role as a parent or carer Scale: fully independent to 4 high support needs 217/218 () 218/219 () Source: Adults Social Care - 218/219 Produced on 25/1/219 by the Business Intelligence Hub Page 15 of 22
4 3 2 1 1.82 1.93 1.77 1.85 Manage with memory and cognition Making decisions and having control over day to day life Manage mental health and wellbeing 1.12 1.43 2.52 2.64 1.85 1.95 Manage actions and behaviours Manage medication Make decisions and organise life Scale: fully independent to 4 high support needs 217/218 () 218/219 () Source: Adults Social Care - 218/219 Education and Schools The following data only relates to those pupils who attend Schools. % Free School Meal pupils - (excluding subsidiary pupils) 1% 8% 8.4% 8.48% 7.32% 8.9% 6% 4% 2% % 216/217 217/218 Primary Secondary Number of Pupils 216/217 217/218 Primary 13,517 13,6 Secondary 8,188 8,421 Source: School Census - October Educational Attainment 7 68.% 68.5% 69.6% 66.% 66.% 64.% 62.% 61.% 6 58.% 56.% % of children achieving expected standard or higher in Reading, Writing & Maths at the end of Key Stage 2 (aged 1-11) % of pupils achieving C or above in English & Maths at KS4-216/217 217/218 Source: Department for Education - 217/18 Produced on 25/1/219 by the Business Intelligence Hub Page 16 of 22
Access to local services Travel time (minutes) by public transport / walking to nearest... 4. 35. 3. 32.4 32.4 25. 2. 16.9 17.4 19.6 2.4 21.3 22.3 15. 1. 8.8 8.8 9. 1. 9.3 12.2 12.8 11.4 5.. GP Hospital Primary school Secondary school Further education college Employment centre (up to 5 jobs) Employment centre (5-5 jobs) - 215/216 216/217 Employment centre (over 5 jobs) Source: Department of Transport - Journey time statistics Travel time (minutes) by cycle to nearest... 4. 35. 3. 25. 2. 15. 1. 8.5 8.8 21.6 22.3 9. 9. 14.1 14.2 15.5 15.6 8.9 8.9 11. 1.7 17.2 18.6 5.. GP Hospital Primary school Secondary school Further education college Employment centre (up to 5 jobs) Employment centre (5-5 jobs) - 215/216 216/217 Employment centre (over 5 jobs) Source: Department of Transport - Journey time statistics Travel time (minutes) by car to nearest... 2. 18. 17.7 16. 14. 12. 1. 8. 7.3 7.5 14.6 8. 8. 1.3 1.8 11.1 11.7 7.7 7.7 8.7 8.6 12.5 14.5 6. 4. 2.. GP Hospital Primary school Secondary school Further education college Employment centre (up to 5 jobs) Employment centre (5-5 jobs) Employment centre (over 5 jobs) - 215/216 216/217 Source: Department of Transport - Journey time statistics Produced on 25/1/219 by the Business Intelligence Hub Page 17 of 22
Broadband coverage and speeds In March 217 the UK Government introduced the Universal Service Obligation (USO) for broadband as part of its commitment in the UK Digital Strategy to ensure that the UK has world-class digital connectivity and inclusion. Measure Summary Average download speed (Mb/s) Superfast broadband availability Connections receiving: slowest speeds (under 2 Mb/s) slower speeds (under 1 Mb/s) superfast speeds (over 3 Mb/s) 12.9 44.62 92.% 91.39% 1.% 2.32% 1.% 24.2% 42.% 48.95% slower than the average worse than the average lower than the average lower than the average lower than the average This data is based on House of Commons Library analysis of Ofcom s Connected Nations data. Ofcom collected and analysed data from major fixed telecoms operators (BT, Virgin Media, Sky, Talk Talk, Vodafone and KCOM). The availability data also includes coverage information provided by alternative network providers (B4RN, BU-UK, City Fibre, Gigaclear, Hyperoptic, ITS and Relish). Due to variations in broadband performance over time, Ofcom cautions that the data should not be regarded as a definitive and fixed view of the broadband infrastructure but rather a snapshot of current variation in availability and performance across the country. Number of Responses: Q1-487, - 481 Resident Engagement Talkabout Survey Respondents - Equality profile 1% 95.8% 8% 6% 48.2% 51.4% 4% 2% % Female Male Age 18-24.4% 2.8% Age 25-34 6.4% Age 35-44 11.1% Age 45-54 24.3% Age 55-64 34.9% Age 65-74 2.2% Age 75+ Ethnicity: White 3.4% Ethnicity: Other BME 14.6% Disabled 9.4% Carer Q1 Source: Talkabout Survey - Q1 + 218/219 1% 95.2% 8% 7.5% 6% 4% 2% % 8.9%.7% 19.9% 2.% 2.%.7% Married Co-Habiting Civil Partnership Single Bisexual Gay Man Gay Woman/ Lesbian Heterosexual/ Straight Q1 Source: Talkabout Survey - Q1 + 218/219 Produced on 25/1/219 by the Business Intelligence Hub Page 18 of 22
Resident responses about the Local Economy 1% Respondents who are retired or not working due to long term illness or disability were unable to answer the following 8% 6% 4% 79.1% 78.1% 73.9% 54.2% 45.7% 31.6% 68.1% 45.9% 4.4% 38.2% 38.4% 43.9% 2% % work inside area agree their skills and qualifications are suited to jobs available in NB - Number of responses varies for each question disagree that to develop their career need to commute out of Q1 disagree that to continue working in, they will have to retrain agree the Council and its partners are helping to create jobs in the city Resident satisfaction responses about their Local Area agree the Council and its partners are supporting economic growth Source: Talkabout Survey - Q1 + 218/219 1% 8% 6% 73.2% Respondents were asked to consider their Local Area as the area within 15-2 minutes walking distance from their home 77.2% 88.6% 88.1% 88.6% 91.9% 8.2% 68.5% 76.4% 75.1% 81.7% 77.8% 89.7% 92.2% 4% 29.% 2% 25.7% % that is a safe city to live in their local area as a place to live NB - Number of responses varies for each question it is important to feel part of their local area they belong to their local area Q1 their local area is their local area is a place where a good place for people from children and young different people to grow up backgrounds get on well together it is important that residents can influence decisions in their local area Resident satisfaction responses about Public Realm in their Local Area they can influence decisions in their local area Source: Talkabout Survey - Q1 + 218/219 1% 8% 6% 4% Respondents reporting the following as 'not a problem' 85.3% 81.8% 79.3% 78.5% 84.8% 87.3% 79.9% 6.1% 76.6% 56.1% 56.% 54.3% 64.7% 63.4% 87.6% 85.7% 2% % Hate crime Noisy neighbours or loud parties NB - Number of responses varies for each question People hanging around on the streets Rubbish or litter lying around Q1 Vandalism, graffiti and other deliberate damage to property or vehicles People using or dealing drugs People being drunk or rowdy in public places Abandoned or burnt out cars Source: Talkabout Survey - Q1 + 218/219 Produced on 25/1/219 by the Business Intelligence Hub Page 19 of 22
Resident satisfaction responses about the Council (and partners) 1% 8% 76.7% 6% 4% 2% % 6.3% 57.3% Satisfied with the way the Council runs things 42.7% 43.1% Agree the Council provides value for money 25.7% NB - Number of responses varies for each question 38.% 45.2% 27.9% Doing well at reducing air pollution Doing well at improving green spaces 74.8% Q1 Doing well conserving 's heritage 33.7% 42.8% 35.6% 24.9% Doing well at improving the quality of streets/ public spaces Doing well helping to reduce amount of household waste Council house tenants satisfied with / agree that... 22.% 4.6% Doing well helping to reduce carbon footprint 15.% 14.7% Doing well encouraging the use of low emission vehicles Source: Talkabout Survey - Q1 + 218/219 9.% 88.% 86.% 84.% 82.% 8.% 78.% 8.56% 79.86% 84.54% 85.14% 81.64% 81.8% 88.87% 83.75% 84.15% 85.18% 76.% 74.% 72.% the way their landlord deals with repairs and maintenance generally the overall quality of their home their neighbourhood as a place to live the overall service provided by their landlord staff were helpful (last contact with landlord) 216/217 217/218 218/219 Source: Tenants Satisfaction Survey 1.% 8.% 6.% 57.59% 54.31% 84.32% 83.15% 86.5% 87.4% 73.55% 68.56% 4.% 2.%.% the way their landlord deals with complaints their rent provides value for money their landlord treats them fairly and with respect their landlord listens to their views and acts on them 216/217 217/218 218/219 Source: Tenants Satisfaction Survey Produced on 25/1/219 by the Business Intelligence Hub Page 2 of 22
Council house tenants say is a major problem in their neighbourhood... 35.% 3.% 25.% 3.7% 3.12% 24.55% 2.% 15.% 1.% 5.%.% 1.27% 1.2% abandoned or burnt out vehicles car parking 11.3% 1.95% disruptive children/ teenagers 22.39% dog fouling /dog mess 14.12% 19.39% drug use or dealing 12.81% 16.73% drunk or rowdy behaviour 8.4% 9.68% noise from traffic 13.7% 13.85% noisy neighbours 216/217 217/218 218/219 Source: Tenants Satisfaction Survey 3.% 25.% 24.26% 2.% 21.51% 15.% 14.69% 16.34% 1.% 5.%.% 3.28% 4.19% people damaging your property 7.13% 7.2% problems with pets & animals 2.9% 4.19% racial or other harassment rubbish or litter 2.41% 3.12% 3.69% vandalism or graffiti other crime 5.58% conditions of roads/ pavements Experian Groups J Rental Hubs 216/217 217/218 218/219 Source: Tenants Satisfaction Survey Aged 18-35, private renting, singles and sharers, urban locations, young neighbourhoods. F Senior Security Elderly singles and couples, homeowners, comfortable homes, additional pensions above state, don't like new technology. H Aspiring Homemakers Younger households, full-time employment, private suburbs, affordable housing costs, starter salaries. D Domestic Success Families with children, upmarket suburban homes, owned with a mortgage, 3 or 4 bedrooms, high internet use. E Suburban Stability Older families, some adult children at home, suburban mid-range homes, 3 bedrooms, have lived at same address some years. B Prestige Positions High value detached homes, married couples, managerial and senior positions, supporting students and older children, high assets and investments. M Family Basics Families with children, aged 25 to 4, limited resources, some own low cost homes, some rent from social landlords. Produced on 25/1/219 by the Business Intelligence Hub Page 21 of 22
Experian Types J42 Learners & Earners Students among local residents, close proximity to universities, cosmopolitan atmosphere, often terraces, twothirds rent privately. J41 Central Pulse Aged under 35, city centre regeneration, rent small new build and converted flats, graduate starter salaries, most frequent cinema goers. J4 Career Builders Most aged 26-35, singles and cohabiting couples, good incomes from career jobs, rent /own nice apartments, pleasant neighbourhoods. D17 Thriving Independence Singles and cohabitees 36+, family neighbourhoods, middle managers, large outstanding mortgage, comfortable income. I39 Ageing Access Average age 63, often living alone, most are homeowners, modest income, 1 or 2 bed flats and terraces. B5 Empty-Nest Adventure Couples aged 56 and over, children have left home, live in long-term family home, book holidays and tickets online, comfortable detached homes. F22 Legacy Elders Oldest average age of 78, mostly living alone, own comfortable homes outright, final salary pensions, low technology knowledge. J43 Student Scene Full-time students, halls of residence, homesharing private renters, frequent internet usage, most have smartphones. F24 Bungalow Haven Elderly couples and singles, own their bungalow outright, neighbourhoods of elderly people, may research online, like buying in store. M56 Solid Economy Families with children, renting from social landlord, pockets of social housing, lower wage service roles, relatively stable finances. Produced on 25/1/219 by the Business Intelligence Hub Page 22 of 22