Financial Results for the Year Ended February 28, 2010 (FY02/2010) April 15, 2010 Yuiken Tsutsumi, President & CEO AEON DELIGHT CO., LTD. Contents 1 Financial Results 2 Overview of the Merger 3 Comprehensive FMS business 4 Overview of Mid-Term Plan 5 Reference
1 Financial Results Highlights in FY02/2010 Financial Highlights (Millions of Yen) FY02/2010 %to Net Sales FY02/2009 Y o Y change(%) Net Sales 140,299 145,690 96.3 Operating Income 9,970 7.1 9,946 100.2 Ordinary Income 9,912 7.1 9,812 101.0 Net Income 5,466 3.9 4,876 112.1 Segment Sales (Millions of Yen) FY02/2010 Component Ratio FY02/2009 Y o Y change(%) Facility Management 41,666 29.7 42,253 98.6 Security 34,281 24.4 36,670 93.5 Cleaning 45,050 32.1 42,403 106.2 Construction 13,889 9.9 18,515 75.0 Others 5,412 3.9 5,846 92.6 Total 140,299 145,690 96.3
(Summary) Balance Sheet & Cash Flow Balance Sheet (Millions of yen) As of Feb. 28 2010 As of Feb.28 2009 Difference As of Feb. 28 2010 As of Feb.28 2009 Difference Current assets Fixed assets Tangibles Intangibles Investments, etc Total assets 30,026 18,644 2,741 11,924 3,977 48,670 30,150 18,885 2,602 12,623 3,658 49,035-124 -240 139-698 319-365 Current liabilities Fixed liabilities Total liabilities Total net assets Total liabilities and net assets 16,281 1,024 17,306 31,364 48,670 20,131 824 20,956 28,079 49.035-3,849 199-3,650 3,284-365 Cash Flow Cash flows from operating activities FY02/2010 7,031 (Millions of yen) FY02/2009 6,668 Operating cash flows Net income before income tax Decrease in accounts payable Payment of income tax, etc. 10.13 bn. -1.98 bn. -4.23 bn. Cash flows from investing activities Cash flows from financing activities Net increase (decrease) in cash and cash equivalents Cash and cash equivalents at beginning of period Cash and cash equivalents at end of period -1,966-4,169 902 6,970 7,873-2,087-5,255-687 7,657 6,970 Investing cash flows Decrease in time deposits -0.79 bn. Return of deposits for consumption from affiliates -0.50 bn. Financing cash flows Decrease in short-/long-term borrowings -1.71 bn. Decrease in funds for future liquidation of receivables -1.50 bn. Review of FY02/2010 (Growth Management) Sales Activities for New Customers Expanded contracts with non-aeon group customers Promoted area strategies for major companies Corresponded our customer s potential demand through goyo-kiki or order taking activities Environmental Business Overseas Business Promoted services towards reduction of environmental load and utility costs Began the new service of Ad-TEMS to cover the renewed Energy conservation law Solar Business Dept. began to work as a backup of cooperation between AEON and KYOCERA Established branches in Guangdong and Tianjin to construct firm business field in North China and South China Began preparing new store-opening in Tianjin and Beijing 2 nd stores during this fiscal year An eye towards expanding our business to ASEAN such as Vietnam
About Ad-TEMS(AEON DELIGHT Total Energy Management Service) Application of Ad-TEMS Input Data Ad-TEMS Data Mang t Output Data Examination data Billing Data (electricity, gas, water, etc. )energy supply companies Bill for electricity Bill for gas Bill for water Bill for oil Office A Office B Store A AEON DELIGHT Help Desk Ad-TEMS Internet Database (ASP Service) (Collect & Analyze) Store B Advice & Suggestion Internet (ASP Service) Collect data and provide its analysis Local government report (Energy Conservation Law) Energy use report (EC law) Mid- to long-term proposal (EC law) Management standards (EC law) Periodic report (EC law) Bill for other energy Emission report (Law concerning counteraction of global warming) Log-in to customer s website from each office s or store s PC, and enter monthly energy consumption and cost. Data Center Aggregate energy consumption and CO2 emission based on energy data entered at each store. Analyze comparison of energy efficiency among office and stores. This system uses @Energy Service (version 2009 1224_01) provided by Japan Facility Solution Inc. 7 Global Business Development Global business expansion Established branches in Guangdong and Tianjin Summer 2010, start services in Shunde Fall 2010, start services in Tianjin Expand our business in China Suggest proposals for the reduction of CO2 emission to commercial facilities 北京二号店 永旺朝北悦城店 Beijing 2 nd store In coming years, expand towards the ASEAN countries, achieve the targeted business size of 10 billion yen! 天津モール一号店 天津時尚広場 (TEDA) 店 Tianjin Moll 8
Review of FY02/2010 (Quality Management) Strengthening Operation Efficiency Achieved 10% up in productivity through Cleaning as a Core Business project Improved profitability of cleaning at 61 directly managed stores in Japan Embarked on the establishment of a new business model in Facility Management Innovating Work Style Reviewed internal costs through changing the work-style of field workers Reduced overtime hours substantially Improved operational efficiency in head offices and branch offices Educational Investments Established AEON DELIGHT Academy Nagahama in March 2010 Promoting standardization and labor savings in the Japanese service industry as a whole Exploring service science through industry-government-academy collaboration Establishment of New Business Model in Facility Management for More Efficiency Establishment of Circuit Center Business Model Shift from large facility to small facility Further cooperation with AD group companies and strengthen call center function Rise profitability at circuit center Time management and optimization of travelling route, use of IT machines Establish Circuit center enhancing profitability PT Active goyokiki (order-taking) Improve profitability PT Leader Remote location adjustments Branch Manager Sub-leader Operation Dept. General Manager of Branch Operation Dept. Operation Improving Dept. Head office Org. chart Circuit Improving Supervisor Circuit Improving Supervisor Circuit Improving Supervisor Circuit Center Manager Circuit Center Manager Circuit Center Manager 10
AEON DELIGHT ACADEMY NAGAHAMA Foothold for Service Science Training programs for 15,000 people/year in total Educate engineers for installation of Solar Panel Work on increasing the number of licensed people Projects for new technology through Industry- Government-Academy collaboration We will Establish Standards for Service Industry 11 2 Overview of the Merger
Background of Merger The global trend to outsource non-core business are becoming popular in domestic markets. Outsourcing non-core businesses, corporations intends to rise their competitiveness. Corporations seek all-in-one outsourcing for efficient management of several outsourcing providers. Chance to establish the new business model of all-in-one outsourcing in Japan. 13 Merger Schedule and Merger Ratio Schedule Board meeting for resolution of merger Conclusion of merger agreement Shareholder Meeting for merger approval Date of Merger Mar. 25, 2010 Mar. 25, 2010 May 20, 2010 Sept. 1, 2010 AEON DELIGHT Surviving entity CERTO Absorbed entity Merger Ratio 1 1.3 We have established Merger Promotion Committee for smooth merger and the creation of synergy. 14
3 Comprehensive FMS Business What is Comprehensive FMS? Core Business Personnel & Admin. Administration Finance & Account Expanding Comp. Building Maintenance Back Office Support Expanding Construction & Interior renewal Solar & new energy Recycling Reduction of CO2 emission Security Cleaning Facility Management Expanding Business Area Non-core business Operating Section Material Procurement Vending Machine Management Office Supply Internet Sales Human Support Food Catering Call Center Mailing Service 16
Global FM Company Ranking TOP10 ( billion) 1 st Sodexo SA (France) 1,818.4 2 nd Johnson Controls(US) 1,337.9 3 rd ISS A/S (Denmark) 1,235.5 4 th ARAMARK (US) 1,216.1 5 th G4S plc (UK) 789.5 6 th Secruritas AB (Sweden) 657.4 7 th Ecolab Inc. (US) 554.1 8 th Derichebourg (France) 538.9 9 th CB Richard Ellis Group (US) 463.0 10 th Rentokil Initial plc (UK) 350.8 Currency rate 100 $92US 130 (2008/12/30) 17 Reduce Total Cost by Comprehensive FMS Review total cost of clients, and provide best condition to focus on their core business All human resources towards core business Administration Administrative, personnel, general, finance & accounting department AEON DELIGHT provides all-in-one service Meeting room arrangement Business trip arrangement Several non-core operation usually Outsourced separately Tenant Management Call center Document Management Mailing service Food catering Worker dispatching Line supply Comprehensive FMS CERTO s Service Vending machine, uniform, packaging, office supply, recycle AEON DELIGHT s Service Building Maintenance Fee Facility Management, security, cleaning, environmental solution service Unify contact 18
Comprehensive FMS of Targeting Customers Comprehensive FMS Corporations growing world-wide Business Chance Corporations promoting re-structuring Contribute further for regional Governments seeking efficient operations 19 4 Overview of Mid-Term Plan
Business Strategy for Comprehensive FMS The 1 st phase The 2 nd phase The 3 rd phase Realize merger synergy Alliance, M&A, and use of group human resources Establish all-in-one outsourcing system Begin established & new service All-in-one service Expand service menu Begin administrative operation Facility Management Security New energy conservation of energy Human Support Cleaning Material procurement Vending Machine Management Call center + Operation Welfare Document Management Meeting Room Arrangement Others Tenant Management Food Catering Warehouse Management + General Personnel suggestion Finance Accounting Standardization Administration 21 Brand-new AEON DELIGHT ~mid-term objective~ FY02/2013 Target Revenue 300 billion Target Operating Margin 9% FMS for Existing Clients CERTO 208 billion AEON DELIGHT Increase profitability & reduce SG&A Operating Margin Operating Margin M&A FMS for New Clients Growth of Current Business Model Current Sales 20 % UP Simple sum of FY02/2010 FY02/2013 22
Forecast for FY02/2011 Forecast for 1H of FY02/2011 Millions of yen 1H FY02/2010 Amount % to net YoY change (%) Amount % to net Net Sales 73,000 100.2 72,856 Operating Income 5,000 6.8 102.4 4,882 6.7 Ordinary Income 5,000 6.8 102.9 4,857 6.7 Net Income 2,600 3.6 100.3 2,591 3.6 Forecast for FY02/2011 FY02/2010 Amount ( 1) % to net YoY change (%) YoY change without merger (%) Amount ( 2) % to net Net Sales 181,000 129.0 104.4 173,434 Operating Income 12,050 6.7 120.9 107.9 11,164 6.4 Ordinary Income 12,105 6.7 122.1 108.7 11,133 6.4 Net Income 6,470 3.6 118.4 104.4 6,199 3.6 1) Simple sum of AEON DELIGHT FY02/2011 forecast and CERTO FY02/2011 forecast. 2) Simple sum of AEON DELIGHT FY02/2010 result and CERTO 2H FY02/2010. Return to Shareholders Aim at Dividend Growth for 5 Consecutive Years from Foundation FY02/2007 FY02/2008 FY02/2009 FY02/2010 FY02/2011 (forecast) Dividends 15.0 17.5 22.0 27.0 39.0 40 Commeomorative dividend 35Dividend 30 25 20 15 10 5 0 16.7% 25.7% 22.7% 44.4% 5.0 34.0 FY02/2007 FY02/2008 FY02/2009 FY02/2010 FY02/2011 *Dividend forecast at the end of FY02/2011 includes the commemorative dividend of 5 yen per share, under the premise that the merger with CERTO Corp. effective as of Sept. 1, 2010 will be approved at the ordinary general meeting of shareholders.
5 Reference (Reference) P/L Analysis and Shareholders 1.Five-year summary Millions of yen FY02/2007 FY02/2008 FY02/2009 FY02/2010 FY02/2011(forecast) Results %to net Results %to net Results %to net Results %to net Forecast %to net Net 111,170 137,519 145,690 140,299 181,000 Operating Income Ordinary Income 5,576 5,485 5.0 4.9 8,330 8,186 6.1 6.0 9,946 9,812 6.8 6.7 9,970 9,912 7.1 7.1 12,050 12,105 6.7 6.7 Net Income 2,998 2.7 4,379 3.2 4,876 3.3 5,466 3.9 6,470 3.6 2.Major Shareholders (top 10) Percentage shared is against outstanding shares. 3.Shareholders by type Rank 1 2 3 4 5 6 7 8 9 10 Shareholders MYCAL Corp. State Street Bank and Trust Company Treasury stock Japan Trustee Services Bank, Ltd. (trust account) Japan Master Trust Bank, Ltd. (trust account 4G) AEON DELIGHT Employee Stock Ownership Association AEON CO., Ltd. Trust & Custody Services Bank, Ltd. (pension trust) State Street Bank and Trust Company 505223 AEON DELIGHT Business Partner Stock Ownership Association No. of shares owned 23,261,800 2,230,200 1,729,838 1,006,500 622,400 619,000 560,800 512,900 398,700 309,300 % 56.2% 5.4% 4.2% 2.4% 1.5% 1.5% 1.4% 1.2% 1.0% 0.7% Financial Institution 9.4% Individuals and others 10.7% Self-owned 4.2% Foreign Corporations 16.2% Securities firm 0.2% Other Japanese Corporations 59.3%
(Reference) Key Management Indicators FY02/2007 FY02/2008 FY02/2009 FY02/2010 EPS 151.17 110.39 122.92 137.79 ROE 16.85% 21.03% 19.89% 18.91% ROA 7.62% 9.17% 10.11% 11.19% Ratio of ordinary income to net Ratio of net income to net 4.93% 2.70% 5.95% 3.18% 6.74% 3.35% 7.06% 3.90% Total assets turnover 2.83 2.88 3.02 2.87 Shareholders equity ratio 39.87% 47.43% 54.15% 64.22% Net assets per share 966.41 566.87 669.28 787.84 PER 20.51 19.79 10.29 8.83 PBR 3.21 3.85 1.89 1.54 (Reference) Share price at end of period 3,100 2,185 1,266 1,216 The number is after a two-for-one stock split. Thank you very much for your kind attention. Comments and inquiries should be directed to the following: This material contains certain statements describing the future plans, strategies, and performance of AEON Delight. These statements are not based solely on historical facts, but rather on assumptions and estimates based on currently available information. Because of this, AEON Delight s actual performance may differ materially from the assumptions and estimates supplied. Unless otherwise stated, the following applies to data supplied. All numbers are on a consolidated basis. Any fraction below one million yen is disregarded. Percentages are rounded to one decimal place. *Effective from the fiscal year ending February 28, 2010, the Company applies the Accounting Standard for Quarterly Financial Reporting (ASBJ Statement No. 12) and the Guidance on Accounting Standard for Quarterly Financial Reporting (ASBJ Guidance No. 14). The Company also prepares its quarterly consolidated financial statements in accordance with the Regulations on Quarterly Consolidated Financial Statements. AEON DELIGHT CO., LTD. (stock code:9787) IR Contact: Masatoshi Sashie Delight Communication Dept. TEL +81-6-6260-5632 FAX +81-6-6260-5653 Or visit our website at: http://www.aeondelight.co.jp * Please include your name and contact details sending FAX and Email. This presentation has been prepared using the information available as of the date of the presentation (April 15, 2010). The earnings forecasts contained herein may be revised due to unforeseen factors that may arise in the future.