v.19.02
Contents Contents... 2 Introduction... 3 Functions and Features... 3 Prerequisites... 3 MyCredo Support... 3 Client Services... 3 Search & Help Function... 6 New... 7 Save... 8 Open Layout... 8 Save Layout... 8 Export... 9 Change Password... 10 Settings... 11 Disclaimer... 12 Exit... 12 Home Tab... 13 Portfolios... 13 Accounts... 14 Groups... 14 View Allocation... 16 View Market Value... 16 Portfolio Tab... 17 Portfolio... 17 Profit and Loss... 18 Pre-allocated Positions... 18 Trades... 19 X-Ref... 20 Grouping... 20 Modelling Tab... 21 Under Review... 21 Create Model... 21 View Models... 23 Heat Map... 26 Balance Portfolio... 27 Balance Group... 31 Balance Account... 32 Trades Tab... 33 Blotter... 33 Order Details... 35 Approve / Reject... 35 Quick Order... 36 FX... 38 Trading... 40 Bulk Trading... 42 Reports Tab... 46 Portfolio Reports... 48 Management Reports... 49 Subscription... 50 Research Tab... 52 Shortcuts... 52 Portfolio List... 52 Account List... 53 Trading... 54 Subscriptions... 54 Disclaimer... 55 2
Introduction Functions and Features The aim of this document is to provide the user with a comprehensive guide to MyCredo. It demonstrates the full capabilities and functionalities of the application, enabling the user to gain quick access to a transparent and detailed view of their own or their client s assets held at Credo. MyCredo is a web-based application and can be accessed from any laptop or desktop that has an internet connection. Prerequisites MyCredo V6 requires the Microsoft Silverlight plug-in which can be run from the following operating systems and browser combinations: Operating System Windows Vista, 7 or 8 Compatible Browser Internet Explorer 10 and above Windows 10 Internet Explorer 11 MyCredo is not compatible with mobile devices. The user will have received a welcome email from Credo detailing their MyCredo login credentials. If this email is not received, either MyCredo Support or Client Services should be contacted. MyCredo Support UK Telephone: +44 (0)20 7968 8324 SA Telephone: +27 (0)83 701 5322 WhatsApp: +27 (0)83 701 5322 Email: mycredo-support@credogroup.com Client Services UK Telephone: +44 (0)20 7968 8300 SA Telephone: +27 (0)11 463 6312 Email: clientservices@credogroup.com 3
Login Instructions 1. Login URL Type or copy and past the below link into Internet Explorer: https://mycredo.credogroup.com Alternatively, the system can be accessed by using the following: Open Internet Explorer Navigate to www.credogroup.com Click on the MyCredo icon. Click on Enter MyCredo. 2. Login Screen Use the username and password provided in the email from Credo s Client Services to login to the system. 3. Register Mobile If the user s mobile number has not been previously uploaded into MyCredo, the below pop-up requesting registration of the mobile number, will appear. Please note the international format and ensure the appropriate area code is selected from the drop down menu. Once the number has been entered, click Submit. 4
4. Enter Verification Code If the mobile phone number is already registered with us, a MyCredo security token is sent to the registered mobile number. The below screen would appear as the user logs in. Enter the MyCredo security token received via sms / text message and click Submit. Select Resend Code (after the countdown) if the initial text message was not received timeously. If the user still fails to receive the text message within the second countdown period, please contact MyCredo Support. IMPORTANT Note: If the Trust this computer box is ticked, this code will be valid for 3 months. However, a new MyCredo security token will be sent each time the user logs in with their credentials on another device or if the computer s cache has been cleared. 5
Search & Help Function In the top right hand corner of the screen, we offer a search and help function. The arrow will allow the user to expand or collapse the ribbon. The Help function offers a variety of support documentation, including this MyCredo user guide. The user can search for clients (using portfolio number, client name or account number), groups or securities by entering text in the search box and clicking the button. 6
File Tab New Description Explanation Detailed Explanation Buy Allows the user to buy a specific quantity of a security. Refer to Trades Tab Sell Allows the user to sell a specific quantity of a security. Refer to Trades Tab Invest Allows the user to invest a nominal amount in a security. Refer to Trades Tab Raise Allows the user to realise a nominal amount from the sale of a security. Refer to Trades Tab Trade Blotter A list of all trades in the system displayed in the default format. Refer to Trades Tab Portfolio List A list of the Credo Portfolios (umbrella) displayed in the default format. Refer to Home Tab Accounts List A list of the Custodian sub accounts displayed in the default format. Refer to Home Tab Note: New Accounts lists created appear in the dropdown box if the user selects MyGroups when Bulk Trading and Modelling. 7
Open Clicking Open allows the user to view all previously saved trade blotters, portfolio or account lists. Save Open the portfolio list / account list / trade blotter, and customise the screen to the user s preferences by using the Field Picker (refer to Field Picker in the Home Tab section for more information). When the user is satisfied with the view of the portfolio list / account list / trade blotter, click Save. Clicking Save allows the user to save the specific portfolio list / account list / trade blotter with all the filters selected, using a name of their choice. Note: The user may create and save multiple lists. Open Layout Clicking Open allows the user to view layouts ( desktop view ) previously saved. Save Layout Open a specific portfolio list / account list / trade blotter, and customise the screen to the user s preference. Clicking Save Layout allows the user to save the current layout ( desktop view ) using a name of their choice. A saved layout can be set as the default layout when the user first logs into MyCredo. Refer to Settings. 8
Export Export allows the user to export data from certain lists into Microsoft Excel. The data, i.e. trade blotter or portfolio / account list, must be displayed on the screen, to enable the export function. Clicking Export opens a file Save As option and prompts the user to choose the location they wish to save the exported file in. The file will not automatically open. The user is required to open the file from the saved location. The below message may appear: The file source is considered safe and the user should click Yes. Note: Only grid views (trade blotters, portfolio and account lists) can be exported to Microsoft Excel. Graphs cannot be exported. 9
Change Password Change Password allows the user to change their password from the default password initially assigned by Credo. It is recommended that the password be changed after logging in for the first time. Thereafter, the user may change the password as frequently as desired. The password should conform to the following standards: At least 8 characters long At least 1 uppercase letter At least 1 numeric character At least 1 special character (e.g. $,!,%) 10
Settings Settings allow the user to set system wide defaults for their layout preferences in MyCredo. General Settings Description Reporting Currency Use reporting currency for widgets Checkbox Trade Date Days View Closed Accounts and Portfolios Explanation The default currency used for portfolio / account. Note: If no currency is set in Settings, the reports run for a portfolio / group will default to that reporting currency set at the time of account opening / report creation. A ticked box ensures the user s MyCredo reporting currency is used when displaying the charts generated in View Allocation and View Market Value. When not ticked, the investor s reporting currency is used. Sets the number of days for which trades will be displayed in the blotter. A ticked box allows for any portfolio / account list that is run to include any portfolios / accounts that have been closed. Layout Settings The selected saved layout opens by default each time the user clicks on that particular list or report. Description Portfolios Blotter Portfolio report Real time profit and loss Explanation Select the default layout for the Portfolio lists, reflecting a list of Credo portfolios. Select the default layout for a trade Blotter reflecting a list of historical trades. Select the default layout for Portfolio Reports reflecting the holdings of a portfolio. Select the default layout for the Profit and loss report per holding. Pre-allocated positions report Select the default layout for the Pre-allocated positions report. Accounts Global layout Select the default layout for Accounts, reflecting a list of custodian accounts. Select the default layout for the Global Layout or Home screen, which is the user s initial view when they first login. 11
Modelling Settings Description Model Balance Portfolio Drift Model Tolerance Explanation Select the default layout for the Balance Portfolio to Model screen. Select the default layout for the Heat Map screen. If no model tolerance levels are defined for a model portfolio, this percentage is used as default deviation tolerance for the model portfolio. Note: Previously saved lists can be selected as default lists. Selecting Delete allows the user to remove any saved layout that has been selected under each description. Once the defaults have been selected for the various views or layouts, Save should be seleted. The system will load each description based on the saved settings when running these lists in future. Disclaimer Credo s disclaimer for the use of MyCredo is displayed. Exit Clicking Exit will log the user out of the MyCredo portal. The application will close and the user will be redirected to the login screen. 12
Home Tab Portfolios Selecting Portfolios from the Home screen provides the user with a list of all portfolio numbers linked to the user (Credo 100 numbers) as well as related portfolio data. The market and cash values are reported in near real time. 13
Accounts Selecting Accounts provides the user with a list of custodial account numbers, which are the relevant subaccounts of the Credo Portfolio (account) number. Related account data is included and values are reflected in near real time. Groups Selecting Groups provides the user with a list of all the groups associated to the user, along with the portfolios or accounts that are contained therein. A group is a collection of portfolios or accounts based on specific criteria. 14
Note: 1. Groups are set up when the user credentials are created and cannot be created by the user. Certain reports, such as Valuations and AUM (Assets under Management), can be run at a Group level. For more information or training, contact MyCredo Support. 2. Near real time data: The information on the Home tab is separated into Portfolio-, Account- and Group lists with near real time data and, where possible, is delayed by only 15 minutes, or previous day s closing prices, dependant on stock exchange and or asset class pricing. 3. Customisable: a. Field Picker: each list has a field picker with available fields per list. Ticking a box of a specific field includes the field as a column in the list. Field pickers are collapsible tools situated on the right hand side of each list and fields differ per list. b. Funnel: By selecting the funnel ( ) button next to each heading displayed in a list, the user is able to filter the data they wish to display (this functionality is similar to filtering in Microsoft Excel). c. Sigma: By clicking on the sigma ( ) button next to Alloc Total Cash and Alloc Total MV, the user can average, count or sum the figures in the applicable column or obtain the minimum or maximum figure in that column. 15
d. Drag and drop: Columns can be arranged to the preference of the user by dragging and dropping the column header. 4. Once the user has customised the list by utilising the field picker, filters and drag and drop functionality, the layout can be saved and / or exported. Refer to File Tab / Save and File Tab / Export. View Allocation Provides a graphical summary of a selected portfolio, account or group. The graph can be viewed by asset class, sector or currency. View Market Value Shows historical market values of the selected portfolio, account or group over a selected period (one to five years) in bar graph format. Note: Graphs cannot be exported to Microsoft Excel. 16
Portfolio Tab Provides a near real time detailed view of the assets held in a portfolio. Portfolio Provides a near real time, detailed view of a selected portfolio, account or group, either in the reporting currency ( PC ) as set at account opening or another currency as specified by the user. The drop box is filtered with at least four characters from the account, portfolio or group name or number. Data fields can be customised by using the field picker and sorted by a field of the user s choice. 17
Expandable data indicated by a + includes underlying custodian data as well as trading information. All data, including expandable data can be exported, utilising the Export function from the File tab. Profit and Loss Provides a real time profit and loss data report, per security, on a portfolio, account or group level. Expandable data includes custodian and trading information and can be exported. Pre-allocated Positions Provides a breakdown of the portfolio, account or group, with a current and resultant view of the user s portfolio, considering preallocated positions. Refer to Trades Tab. If a trade was entered, but has not yet settled, Preallocated Positions will reflect how the portfolio is placed both before and after the trade is executed and settled. This is depicted graphically too. 18
The user is able to see the potential portfolio based on either asset class, sector, industry group, currency or security type. Trades Provides a view of all completed trades, executed for a selected portfolio, account or group, up to a maximum of 90 days. Note: The Field Picker, filters and drag and drop function can be utilised to customise the columns. Right clicking on any of the trades provides a shortcut to Buy, Sell, Invest or Raise. An XRef (cross reference) can be run for this particular security or the Security Details may be viewed. If a trade has settled the Contract Note can be accessed. Refer to Trades tab for more detail. 19
XRef Allows the user to see which portfolios across all accounts associated to the user hold (or the inverse, do not hold) a specific security. A portfolio, account or group can be filtered in the Portfolio drop down menu. The Security field can be filtered utilising four characters of the security name or identifier. Grouping Grouping allows for the quick expansion or collapsing of grouped views. A grouped view will tally the values per category view. Note: The grouping icon is only actived in the Portfolio Report screen once a portfolio is selected. Expandable data is available and can be exported to Microsoft Excel. As an example, we show the grouping functionality above within a Portfolio Report based on the heading Asset Class. 20
Modelling Tab Under Review The Modelling functionality is currently being enhanced with architectural design work being completed. This section of the guide will be updated in due course and may not be the most recent functionality available. For assistance in the interim, please contact MyCredo Support. Create Model Create Model allows the user to enter the details of the model portfolio they wish to build. Step 1 Create a Model Click Create Model to generate the setup screen. Description Model Name Model Description Company Currency Risk Profile Explanation Enter the name of the model portfolio. Enter a detailed description of the model portfolio and its mandate Select the company assigned to the user from the dropdown box. Defines the currency of the model portfolio. Defines the risk profile of the model portfolio. Step 2 Model Details Window Once all the fields have been completed, click Save and Edit Securities. The Save and Edit option is greyed out untill all fields have been completed. Step 3 Model Securities Window In Security Search, enter at least four characters of the name or security identifier of the asset you want to add to the model. From the drop down menu, select the specific security by clicking on it. In the Pct field, enter the relevant weighting of the security for the model and click Add. 21
The charts on the right-hand side of this screen allows the user to view the model according to various allocations i.e. Asset Class, Currency, Issue Country, Risk Country, Industry Group, Sector and Security. These charts will adjust automatically as the user adds each new security. Step 4 Save the model Click Save Model Securities to save the model portfolio. The user will be able to view or edit the model portfolio under the View Models icon. Note: If the constituent weightings of the model securities do not total 100%, the model will save with a draft status. Thus, the user will not be able to balance to a model in draft status. There is no need to complete the creation of a model in one session, the user can revisit incomplete models at a later date (see View Models below). Once the model is updated so that the weighting total 100%, the status will update to active. Portfolios / accounts may only be rebalanced to active models. Step 5 Assign the model to a portfolio Once the model is created, it can be assigned to a portfolio in the Portfolio List. Select Model from the Field Picker on the portfolio list. From the drop down menu, select the preferred model. Press the Tab botton on your keyboard for the change to take affect. Filter to the portfolio the user wishes to assign the model to, click on the drop down menu in the model column and select the appropriate model. Once the user has selected the model, tab out of the column for the change to be effected. 22
View Models View Models allows the user to see all models that have been created under the same model company. Once a model has been set up, the user is able to view, edit, balance or disable (delete) a model as well as setup the model tolerances for that particular model. Right-clicking on the model in the View Models screen, enables the editing options. View / Edit / Balance / Disable Model / Model Tolerance I. View Model View Model reflects all the details of the model, such as model description (within Model Details ) and the securities in the model (within View Model Securities ). The user can see the various allocations of the selected model by selecting the appropriate View allocation by. 23
II. Edit Model Edit Model allows the user to edit the model information and or security details. III. Balance Model Balance Model opens the balance portfolio screen. Refer to Balance Portfolio. IV. Disable Model Disable Model deletes the model. V. Model Tolerance Model Tolerance defines the tolerance parameters. Step 1 Click View Models. Step 2 Select the model to set the tolerance parameters for. Step 3 Click the Model Tolerance icon or right click on the specified model and select Model Tolerances. The button is inactive until a model portfolio is selected in the View Models screen. Step 4 Click + Click here to add new item to start the process. 24
Step 5 Select the tolerance category. The tolerance categories include Asset Class, Currency, Issue Country, Model, Sector, Security, and Security Type. Step 6 Select the tolerance value. The tolerance values available for selection will depend on the tolerance category chosen. Step 7 Enter the percentage to allocate for the Above Alert, Above Warn, Below Warn and Below Alert fields. Description Above Alert Above Warn Below Warn Below Alert Explanation % deviations in holdings above the allowed specified model % plus the Above Warn % plus the Above Alert % will be highlighted in red. % deviations in holdings above the allowed specified model % plus the Above Warn % but below the Above Alert % will be highlighted in orange. % deviations in holdings below the allowed specified model % less the Below Warn % but above the Below Alert % will be highlighted in orange. % deviations in holdings below the allowed specified model % less the Below Warn % less the Below Alert % will be highlighted in red. Once completed click Save Tolerances, the tolerences selected pull through to the Heat Map. 25
Heat Map The Heat Map depicts each portfolio against its assigned model and tolerances. The initial view shows if the overall portfolio is in line with the model tolerance levels (green drift status) or breaching tolerances (orange or red drift status). When selecting a particular portfolio, a more detailed bar graph is generated, comparing the specified portfolio against the model portfolio. The colour of the bar indicates if each category is within the model s assigned tolerance levels. The black line within the bar indicates the target weighting per the assigned model and the smaller white bar within the main bar indicates the actual weighting. Heat maps can be viewed by Asset Class, Sector, Industry Group, Currency, Security Type and Issue Country. Note: The default tolerance level is defined in Settings (refer to File Tab). If no model tolerance is set the default tolerance will apply. MyCredo also allows the user to view each portfolio s drift scores on a chart. The system generates a scatter diagram of all the user s portfolios drift analysis scores versus their market value. This will allow the user to see if there are any outliers that need specific or immediate attention. 26
Balance Portfolio Balance Portfolio allows the balancing of an entire portfolio or a specific cash portion of a portfolio against a selected model. Click Balance Portfolio to open the balance portfolio screen and complete the relevant information. Description Select Portfolio Select Model Use Portfolio Model Explanation Select the portfolio to balance. Select the model the portfolio should be balanced against. If this box is ticked, then the portfolio will be balanced against the assigned model portfolio allocated to the portfolio from the Portfolio screen. A model can be assigned to a portfolio from the drop-down menu. Trade Mandate Balance Options: - Distribute Cash - Use Pre-allocated Positions - Use Real time Prices Balance Cash Amount Type of account i.e. discretionary, execution only, advisory managed or dealing. Note: This will automatically update once the specific portfolio is selected. Should deviation of the model result in residual cash, said cash will be redistributed in accordance with the model, such that the final allocations may end up being slightly overweight. Accounts for any trades that are still in the system but have not been settled yet. Note: The box will be automatically ticked, so that the modelling session takes into account any trades that are sitting with our dealers but have not been executed yet. Selecting this option will utilise the most up to date pricing of assets available. Note: The box will be automatically ticked, un-ticking this option will utilise no more recent than the close of previous business day pricing. If the box is ticked, then the modelling tool will rebalance the assigned cash amount only, ideally suited for tranched investments. Reason for Dealing Talk to me A mandatory field and requires a motivation for the trade. This field allows the user to add additional comments to the dealing desk 27
Note: The system generates a bar graph comparing the actual portfolio to the model s target holdings and a pie chart showing the model s target holdings. This view can be based on either Asset Class, Sector, Industry Group, Currency or Security Type. Once the user is satisfied with the selection, click Balance Model. Note: The Balance Model button only becomes active once all the necessary fields are completed. Once the user has selected the Balance Model option, the modelling tool generates the proposed trades in order for the portfolio to be in line with the chosen model. A review screen becomes available for review and potential adjustment. The schreenshot below depicts the default screen layout for the modelling session, if the user would like to add / remove columns from this view, they can do so using the Field Picker located at the top right hand side of the screen. In the Security Description column, securities in orange are not currently held in the portfolio. These securities are proposed in order to balance the portfolio to the model. Securities in black are currently held in the portfolio and are proposed to be adjusted in line with the model. The red box next to the assest (red highligted column) indicates a pre-allocated position. This is not affected by whether the user has selected the modelling tool to take such positions into account or not. This is a nonoverridable restriction. 28
An amber box indicates an overridable restriction (green highlighted column). To override an (amber) restriction, right-click on the orange box and select View Restrictions, enter the reason for overriding in the Override Reason box that appears. If there are restrictions, overridable or otherwise, no trades will be proposed for that security. Once a restriction has been overridden, click on the Rebalance button to include the previously restricted stocks. Once a reason has been entered, the restriction box turns green and the modelling session can proceed. Alternatively, all overridable restrictions can be viewed by selecting the View Overridable Restrictions at the bottom of the screen. Once satisfied with the suggested trades, the user can click on Preview Orders to send the orders to the approval blotter. If, however, the user would like to to amend the orders / model generated, then there are a number of options available during the session. Amending the Orders / Model Generated Note: The Rebalance button must be selected after all amendments have been made in order to ensure changes are affected. Model % Use this option if the user wishes to amend the weight of a particular security in the model for this session only. Double-click on the relevant security and enter the desired / amended value. NB: The total model % at the bottom of this column must equal 100% before the user can proceed with confirming the trades. Sell All To sell out of a security, right click on the security and select the Sell All option from the drop down menu displayed. Prevent Trading Use this option to prevent trading of a specific security within the modelling session. 29
Adjust to 100% Should there be any residual cash, use the Adjust to 100% option from the right click drop down menu. This option is only available for FX orders within the modelling session. Add Security Securities not included in the current model can be added for this session only. In the search field enter at least four characters of the name or security identifier to be added to the model portfolio. From the drop down menu, select the specific security by clicking on it. Once the selection has been made, click Add Security. Note: Once the user has selected the security, the Add Security button will activate. Buy / Sell This column displays the number of units that will be bought or sold as a result of the modelling session. Amendments are possible by double clicking on the values, in the highlighted column Buy / Sell. As the unit values are amended, the Result % values will adjust accordingly. The modelling session cannot be completed unless the total Result % is equal to 100%. Note: Clicking Reset Targets returns the modelling session to its original recommended trades. Cancel, returns the user to the Balance Portfolio To Model screen. Accounts This column displays the account the assets are being bought or sold from. Typically, the default purchase account is the GIA account. In order to edit this, select Accounts from the Field Picker and edit the account number directly in the required column. Click on the account you wish to change in order to display the possible accounts to choose from. 30
Preview Orders Clicking Preview Orders results in a summary screen of the proposed trades. Clicking Submit sends the trades to the approval blotter, which will only be sent to the dealing desk, once approved by an authorised user in the trade blotter. Balance Group Balance Group allows the user to balance a group of portfolios / accounts to a model. The steps to follow when balancing a group are similar to those followed when balancing a single portfolio / account. Note: A summary heat map loads showing how each portfolio within the group currently compares (before the modelling session) to the selected model. 31
Once the user has reviewed an individual portfolio, the user can select Approve Portfolio to approve that particular portfolio. The user can scroll through the other individual portfolios within the group by clicking on Next Portfolio or Previous Portfolio (if the user needs to go back) and approve each individually. Alternatively, the user can review all the portfolios and select Approve All Portfolios to approve the group of portfolios at once. Note: If the user selects Approve Portfolio for one portfolio, the system counts the number of portfolios within the group that are approved. In addition, the Approve Portfolio button is inactive if the user has already approved that portfolio. Simirlarly, if the user selects Reject for a single portfolio, the system counts the number of portfolios rejected for the modelling session. The proposed orders for the rejected portfolios are not posted. Once the user is satisfied with the recommended trades, click Preview Orders or Approve All Portfolios. Balance Account Balance Account allows the user to balance a specific account (within a portfolio) against a selected model portfolio. The steps to follow when balancing an account are similar to the steps mentioned above under Balance Portfolio. Balance Multi Accounts Balance Multi Accounts allows the user to balance multiple accounts (within a portfolio) against a selected model portfolio. Click Balance Multi Accounts to open the balance multi accounts screen and complete the relevant information. This screen is similar to the Balance Portfolio screen. Type in at least four characters of either the account number, or the account holders name, select desired account from the drop down menu and click on Add Account. Please refer to Balance to Group for further instructions. 32
Trades Tab MyCredo s trade instruction functionality offers the user more control over the accounts they manage. The flexibility of MyCredo allows a trade to be instructed through several ways within the application. The action buttons under the Trades Tab can be used to instruct trades (Buy or Sell, Invest or Raise), alternatively right clicking on a selected security within a portfolio and selecting the appropriate trade instruction (Buy / Sell /Invest / Raise) may also be used. MyCredo is a trade date system where positions are updated once an order has been placed, as follows: Order Placement: The order is generated based on the latest market price (delayed) held in MyCredo. Once an order is generated, the Pre-allocated Cash and Pre-allocated Market Value (security) fields are updated based on this estimated market price. The Allocated Cash and Allocated Market Value (security) fields remain unchanged. Trade Execution: Once an order has been executed in the market and the actual execution price, together with other trade details, is known, the Allocated Cash and Allocated Market Value (security) fields are updated based on the actual execution price and market costs. The pre-allocated and allocated information then becomes the same. A recent enhancement to the Trading functionality includes a Four-eyes approach, whereby an authorised user is required to approve or reject all trades prior to it being sent to the dealing desk. Refer to Approve / Reject. Note: Third party authority as well as the relevant due diligence documentation is required for a user to be granted trading access. Blotter The Blotter window reflects the trades that have been entered within the number of days as specified in the user s Settings (up to a maximum of 90 days). Trades in blue represent buy / invest orders and trades in red represent sell / raise orders. 33
Header Desk Created By Order ID Trade Status Trade Date Settle Date Talk to me Symbol Security Name Order Type Limit Price Quantity Submitted Quantity Working Quantity completed Quantity Remaining Price Settle Amount Account Transaction Code FX Rate Time Approved Time Placed Time Filled Approved By Comments Estimated Price G.T.D. ISIN Gross Consideration Estimate Gross Consideration SEDOL Settlement Currency Settlement Location Time Input Dealer Description Dealing desk name. The User ID of the user who created the order. A unique bar code generated for each trade. Refer Trade Status. The date when an order to purchase, sell or otherwise acquire a security is executed by the Credo dealing desk. Settlement date. Selecting this option allows the user to provide specific instruction to the dealing desk. An arrangement of characters (usually letters) representing a particular security listed on an exchange or otherwise traded publicly. The name of the security as listed on Bloomberg. Refer Order Type. An order to buy or sell a set number of shares at a specific price or better (the limit price). Because the limit order is not a market order, it may not be executed if the price set by the investor cannot be met during the time in which the order is left open. Order quantity (the number of shares) submitted. Order quantity (the number of shares) placed. Order quantity (the number of shares) completed. Order quantity (the number of shares) to be completed. The average price of the security. Settlement amount of the trade. The unique investor s custodian account that the trade will settle in. Refer Transaction Code. The Foreign exchange rate used in the trade, if applicable. The time the order was approved by the designated approver, if the four-eyes approach is selected. The time the order was placed by the user. The time the order was executed by the dealing desk. The User ID of the user who approved the order. Further instructions regarding the order as entered in the Talk to me box. The market price of the security at the time of placing the order. This is an estimation only depending on market fluctuations. Good till date, a type of limit order - the order is valid until a specified date, after which the order is no longer valid. International Securities Identification Number, this is the security s unique identifier. Estimated trade consideration based on estimated market price of the security multiplied by the quantity submitted. Actual trade consideration based on the price dealt at in the market for the actual order quantity completed. Stock Exchange Daily Official List a list of identifiers used in the UK and Ireland for clearing purposes. The currency in which the order is settled. Securities depository the institution that holds and facilitates the exchange of the security. The time the order is entered by the user. The Credo dealer/user who placed the order in the market. Trade Status N W C U P X Explanation This is a new trade in the system. The dealers will process accordingly. The dealers are currently working the trade. The trade is completed and will reflect shortly in the respective portfolio / account. This is a new order that is not yet approved for trading, shares cannot be placed for this order. The trade instruction has been partially executed. The trade has expired without being filled. 34
Transaction Code Explanation by sl ss cs Buy the purchase of a security. Sell the sale of a security. Sell short the sale of a security that is not owned by the seller, or that the seller has borrowed. Cover short related to Sell short, cover short relates to the buying back of the borrowed security in order to close an open short position. Short covering refers to the purchase of the exact same security that was initially sold short, since the short sale process involves borrowing the security and selling it in the market. Order Details Reflects detailed information regarding the order currently selected in the Blotter. Note: This button is greyed out if the user has not selected a specific trade to view from the blotter. Select a trade on the Blotter and click Order Details. The below screen appears providing the user with all the details of the trade. Approve / Reject If the Four-eyes approach is selected, the Approve / Reject button allows an authorised user to approve or reject trades. Only once the trade(s) has been approved or rejected, will it be sent to the dealing desk in London. The trade blotter indicates Approval Required under the column heading Desk. 35
Quick Order The user is able to buy or sell a security or invest or raise a specified amount of cash for a security for a single account. Note: Quick orders can only be done for one client and one security at a time. Transaction Type Explanation Buy Sell Invest Raise An order to purchase a number of units of a specific security. An order to sell a number of units of a speific security. An order to invest a nominal amount into a specific security. An order to raise a nominal amount from a specific security the user may elect to include the fees in or exclude the fees from the nominal amount on equity transactions. Description Symbol Search Quantity / Amount Account Search Reason for Dealing Talk to me Trade Date Settle Date T+ Trade Time Explanation By entering at least four characters of the security name or symbol which the user wishes to trade, all related securities in the Credo database will be displayed in a drop down menu. The appropriate security can then be selected. Credo has an extensive universe of securities, however,in the case of a security not being available in the system, please contact the dealing desk or MyCredo Support (dealers@credogroup.com or MyCredo-Support@credogroup.com respectively). The number of units the user would like to buy or sell, or the nominal amount the user would like to invest or raise. Account the user wishes to execute the order for. By entering at least four characters of the client name or account number, the user is able to filter and select the relevant account to trade on. A mandatory field which requires a motivation for the trade which will be published to Order Details. Any special instructions for the dealers can be entered here. Specifies the date on which the trade will execute in the market. Specifies the date on which the trade settle in the market. States the number of days that it will take to settle the transactions e.g. T+1 means that it will settle within one businesday. Settlement on funds varies, depending on each fund s terms and thus the settlement date indicated is not guaranteed. States the time the order is executed by the Credo dealing desk. Specifies the value that the security will be bought at. Limit Estimated Price Trade Mandate MKT - The order is executed at the prevailing market price. Day - The order is valid until the end of the current day. FOK (Fill or Kill) - The order is filled or it is cancelled. GTC (Good until cancelled) - The order is valid until cancelled by the user. GTD (Good until date ) - The order is valid until the date specified. Displays the most recent available price, where possible delayed by only 15 minutes. Funds, bonds and securities on closed indices will reflect the previous day s closing price. Type of account i.e. discretionary, execution only, advisory managed or dealing. Note: This will automatically reflect once the specific account is selected. 36
Step 1 Select buy, sell, invest or raise from the top drop down menu. Step 2 In the Symbol Search field enter at least four characters of the name or security identifier and select the required instrument. Step 3 Enter the quantity or nominal amount of the user s selected instrument to be traded on. Note: Inc. Fees can only be selected on Invest and Raise instructions and is not available when trading funds. Step 4 In Account Search, enter at least four characters of the client s name or account number. From the drop down list, select the account by clicking on it. Step 5 Enter the motivation for the trade. If the user wishes to discuss a particular issue with the dealers, then select the Talk to me check box and specify the request or instruction to the dealers in the free field box available below the Talk to me check box. Step 6 Select the applicable order type. Step 7 Click Confirm Order when satisfied with the trade details entered. 37
Step 8 Click Place Trade after reviewing the summary of the trade. By doing so, the user s trade is sent to the dealers for execution and is visible on the trade blotter. FX FX allows the user to instruct the dealers to execute a foreign exchange trade for the selected account based on the user s inputs. Description Quantity Estimated Rate Consideration Account Search Trade Mandate Reason for Dealing Talk to me Trade Date Settle Date T+ Trade Time Explanation The nominal amount of currency the user would like to buy or sell. Generally displays a 15 minute delayed price, depending on index, not older than the previous day s closing rate. The system calculates the amount that the exchange transaction would cost or raise. Account the user wishes to execute the foreign exchange transaction for. Type of account i.e. discretionary, execution only, advisory managed or dealing. Note: This automatically updates once the specific account is selected. A mandatory field and requires a motivation for the trade. If the user wishes to discuss a particular issue with the dealers, then click the Talk to me option with a brief description in the open field. Specifies the date on which the trade will execute in the market. Specifies the date on which the trade will settle in the market. States the number of days that it will take to settle the transaction e.g. T+1 means that it will settle in one day s time. States the time the order is input. 38
Step 1 Select buy or sell from the first drop down menu. Step 2 Select the currency to be traded on from the drop down menu. Note: The name or currency code can be entered to find the cash security quicker. Step 3 Enter the nominal amount of the selected currency the user wishes to buy or sell. Note: The system quotes a 15 minute delayed spot exchange rate and calculates an estimate as to the amount the user receives / be charged depending on the direction of the transaction. Step 4 Select the account the transaction must be executed for. Note: The user has to start typing a portion of the account number or account name in order for the field to filter the data, simply clicking on the drop down will not return results. Click on the required account in order to select it. Once selected, the name is highlighted in black. Trade Mandate automatically populates once the account has been selected. 39
Step 6 Click Confirm Order when satisfied with the trade details entered. Step 5 Enter the motivation for the trade. If the user wishes to discuss a issue with the dealers, then select the Talk to me check box and specify the request or instruction to the dealers in the free field box available below the Talk to me check box. If this block is greyed out, some information is still outstanding from required fields. Common omissions are Reason for Dealing and not selecting an item from any of the drop down menus. Step 7 Click Place Trade after reviewing the summary of the trade. By doing so, the user s trade is sent to the dealers for execution. A unique Order ID is supplied and the contract note is sent to the authorised email address by our custodian. Click Back, should the user need to amend any of the details of the trade at this point. Once the trade has been placed, it cannot be changed. The completed FX trade and all other trades are visible on the trade blotter. Trading The tab provides four options for buying and selling of securities. Note: These options are only available if the necessary trading permissions have been granted. Description Buy Sell Invest Raise Explanation Allows the user to buy a specific quantity of a security. A percentage of portfolio can also be selected. Allows the user to sell a specific quantity of a security. Allows the user to invest a nominal amount in a security. A percentage of portfolio can be selected and fees may be included on equity stocks, but not on funds, ETF s or bonds. Allows the user to realise a nominal amount from the sale of a security. Fees may be included on equity stocks, but not on funds, ETF s or bonds 40
Step 1 Click the appropriate action to be taken i.e. Buy or Sell, Invest or Raise. A block specific to the user s selection appears. Description Symbol Search Reason for Dealing Talk to me Trade Date Settle Date T+ Trade Time Explanation By entering at least four character of the security name or symbol the user wishes to trade, all related securities in our database are displayed in a dropdown. The appropriate security can then be selected. We have an extensive universe of securities but in the case of a security not being in the system, please contact our dealing desk (dealers@credogroup.com or MyCredo-Support@credogroup.com ). A mandatory field that requires the motivation for the trade. If the user wishes to discuss a particular issue with the dealers, then click the Talk to me option and in the free text box give a description or any special instructions for our dealers. Specifies the date on which the trade will be executed in the market. Specifies the date on which the trade will be settled in the market. States the number of days that it will take to settle the transactions e.g. T+1 means that it will settle in one day s time. Note: This is automatically determined based on the security selected but can be adjusted accordingly. States the time that the order was input. Specifies the value that the security will be bought at. Limits Estimated Price MKT - The order is executed at the prevailing market price. Day - The order is valid until the end of the current day. FOK (Fill or Kill) - The order is filled or it is cancelled. GTC (Good until cancelled) - The order is valid until cancelled by the trader. GTD (Good until date ) - The order is valid until the date specified. Displays the previous day s closing price for the security. Step 2 Click Enter Accounts. Refer to Quick Orders Step 3 Enter the account the user wishes to place the trade for and the number of shares or the percentage of the portfolio the trade should represent. Click Add to add the account to the trade. Note: Multiple accounts can be added to the trade by repeating step 3 or making use of My Groups refer Bulk Trading. 41
Description Account Search My Groups Quantity / Amount Use Percentage Estimated Price Explanation Account the user wishes to make the trade in. By typing at least four characters of the account name or number, all related accounts are identified. The appropriate account can then be selected from the dropdown list. Displays the user s saved account lists. Refer to File Tab / Save. This allows the user to make a trade for all accounts in this saved list. For a Buy or Sell, enter the number of shares or units required or disposing of. Alternatively, for an Invest or Raise, enter the nominal amount. Note: The user can specify if this nominal amount is to exclude or include fees. Gives the user the capability of indicating a percentage of the specified portfolio as the size of the trade (as opposed to a number of shares or nominal amount). Displays the previous day s closing price for the security. Note: To remove an allocation, change the quantity to 0. By clicking Remove zero allocation, all accounts that have not been allocated are removed from this trade. Step 4 Click Confirm Order once the user has reviewed the trade details entered. Step 5 Click Place Trade after reviewing the summary of the trade. By doing so, the user s trade is sent to the dealers for execution. Bulk Trading Bulk Buying / Investing Step 1 Create a new account list and save it. a. Click on the File tab b. Click on the New button c. Select Account List 42
Step 2 Customise the account list by using the filters and field picker. Step 3 Click on the File tab. Click Save and give the list a unique name. Step 4 Click Trades Tab and select a transaction type. Do not use the Quick Order option.. 43
Step 5 Complete the order as with a single trade and click Enter Accounts. Step 6 Add multiple accounts utilising My Groups : a. Select My Groups b. Select the user s previously saved account list from the drop down c. Add the quantity of the assest the user wishes to buy d. Click Add e. All accounts contained in the account list will reflect the specified quantity. Note: The quantity or value allocation (estimated consideration) is applied to all the specific accounts, regardless of whether cash is available or not. The Quantity, Est. Consideration and End Perc. fields can be customised / adjusted per account. Step 7 Click Confirm Order when satisfied with the trade details entered or click Back to amend details. Step 8 Click Place Trade after reviewing the summary of the trade. By doing so, the user s bulk trade is sent to the dealers for execution. 44
Bulk Selling Step 1 Run an XRef on the particular security the user wishes to sell for all their portfolios. Refer to Portfolio Tab / XRef. Step 2 Identify and select the accounts the user wishes to sell the security for. Note: To select multiple accounts hold the Shift key down and use the arrow keys on the keyboard. Alternatively, select items using the mouse while holding down the Ctrl key. Step 3 Right click and select Sell or Raise. Step 4 Enter the motivation for the trade. Any special instructions for the dealers can be entered in the Talk to me box. Step 5 Enter Accounts automatically adds the pre-selected accounts. Step 6 Confirm Order when satisfied with the entered trade details. Note: The following columns can be edited if needed Quantity, Est. Consideration & End Perc. Step 7 After reviewing the summary of the trade, click Place Trade. By doing so, the trades are sent to the dealers for execution. 45
Reports Tab MyCredo offers the user an extensive range of reports that can assist in determining a client s current position, past trades, and performance figures. The full list of capabilities is explained below. All reports generated are displayed on screen, with an option to: Print directly from MyCredo Save in PDF format Export to Microsoft Excel In addition, any report the user requires on a regular basis can be scheduled to be emailed using the subscription function. Refer to Subscription below for further details. 46
Note: All Portfolio Selecting All Portfolio incorporates all accounts in the generation of the report. Consolidate The user has the option to consolidate multiple accounts in a single report by selecting All Portfolios and checking the Consolidate box. Alternatively, if the Consolidate box is not checked and the user selects All Portfolios then separate individual reports will be generated for each account. Report Date 1. Calender Dates: The user can input the date or date range required directly by using the calendar icon - 2. Smart Dates: On the report parameter screen, the user has the option to select a Smart Date when clicking the - icon, which presents the following screen: Reporting Currency All reports are automatically generated in the reporting currency ( PC ) of the specific account. However, all reports can be run in a number of other currencies by selecting the required currency from the drop down menu. Subscribe Icon Where the subscribe icon appears a report can be scheduled at that point. Refer Subscription 47
Portfolio Reports Umbrella Report Sub Report Explanation Valuation Reports Fixed Income Reports Performance Reports Transaction Reports Report Packs Valuation by Currency Valuation by Currency (incl. NAV) Valuation by Currency (incl. Income) Valuation by Sector (incl. Income) Summary FI Holdings FI Cash Flow Realised Gains & Losses Total Gains & Losses Performance (IRR) Performance (TWR) Performance by Security (IRR) Historical Market Value Cash Ledger Cash Statement Transaction Summary Purchase & Sales Income Expenses Net Flows Performance Review by Currency Performance Review by Currency (1 page) Performance Review by Currency (Full) Performance Review by Sector (Full) Formal Valuation by Sector (incl. Income) Periodic Statement Tax Information by Currency Tax Information by Sector Year End Review The valuation of a portfolio and all security holdings. The valuation of a portfolio and all security holdings, including a Net Asset Value valuation date for any fund investment. The valuation of a portfolio and all security holdings, as well as all expected income to be received from the security in the next year. The current security holdings by Sector including income. A summary of a portfolio by grouping the securities by asset class and currency. Details of the fixed income instruments held. The projected income per month from fixed income holdings for the next 12 months. The realised gains and losses for securities sold for a selected period. The realised and unrealised gains or losses by security for a selected period. The internal rate of return of a portfolio for a selected period, including a breakdown of the performance. The time weighted return. A benchmark could be selected to compare the performance against. The Internal rate of return of a portfolio for a selected period, including a breakdown of the performance per security. The portfolio valuation at the end of each month. All cash transaction by Trade Date. All cash transaction by Settlement Date. All portfolio transactions. All purchases and sales for a portfolio. Income earned and expenses incurred for a portfolio. Contributions and withdrawals for the portfolio. Provides the performance of a portfolio, asset class and currency allocations, portfolio appraisal, realised and unrealised and gains and losses for a selected period. A review summary of a portfolio with the ability to include notes. In addition to all the information in the Performance Review Report, this report also includes the full transactional history, including the Cash Ledger, Purchase Sale, FI Cash Flow and FI Holdings reports. Detailed breakdown incl. Fixed income, Cash Flow and Transactions Summery of the portfolio. Current Security holdings incl. the Income reflected by Sector. Periodic report which conforms to the COBS 16 Annex 2R FCA requirements. Provides transactional information to support the completion of a tax return. Provides transactional information to support the completion of a tzx return. Contains all the necessary reports needed for tax purposes. Provides a detailed breakdown of the portfolio. Note: Performance Reports and Report Packs must be run month-end to month-end. 48
Management Reports Umbrella Report AUM Change in MV Maturity and Expiration Security XRef Master Trans Summary TradeActivity Total Gains & Losses (GIA) Explanation The valuation of a portfolio split by asset class as at a specified date. The changes in the market value of a portfolio over a selected period. Summary details of securities that have fixed maturity dates. A cross reference of the accounts linked to the user, to establish which accounts(s) hold a specific security, indication the total cost, market value and unrealised gains or losses in an account. All the transactions executed in a portfolio during a specified period. This report also allows the user to view ONLY transactions relating to a specified security, if a security is specified.** Please see below for explantion of Security Types listed in this report. The number of trades executed in a portfolio over a selected period. Total gains and losses since account opening. Security Type The security type includes a code for the type of security combined with a code for the currency of the security. For example, the code cagb represents cash in GBP. Type code Description Currency Code Description ad American depository receipt us US dollar ca Cash gb Pound sterling cb Corporate bond au Australian dollar cl Call option (Contract size: 100 shares ch Swiss franc co Call option (Contract size: 1 000 shares eu Euro cs Common stock hk Hong Kong dollar gd Global depository receipt jp Japanese yen mf mm ot pt po pf ps sb Mutual fund Money market Put option (Contract size: 50 shares) Put option (Contract size: 100 shares) Put option (Contract size: 1000 shares) Put option (Contract size: 1 005 shares) Preference shares Structured bond 49
Subscription By subscribing to a report, the user automatically receives the scheduled report in the inbox of the entered email address on the selected date. Generating a Subscription In order to subscribe to a report, first run the specific report and then click Subscribe. After clicking Subscribe, the user is presented with the following screen: Format The report can be received in either PDF or Microsoft Excel format. Email Description To / CC / BCC Subject Priority Comment Explanation Include the email address of the person(s) the user wishes to receive the report (field must contain valid email addresses). More than one address may be entered by separating the email addresses using a semi-colon (;). Subject of the email. This field is mandatory. Priority of the email. Text entered is sent in the body of the email. 50
Schedule The user can choose to send the report weekly or monthly. For a weekly report, select the days of the week the user wishes to receive the report. For a monthly report, select the month (s) and calendar day on which the user would like to receive the report. Once the calendar day has been entered, tab out of the box and click OK. Note: The Select All button allows the user to automatically select all days of the week or all months of the year. Managing a Subscription Once the user has setup a subscription, they are able to edit or delete the subscription. Click Manage Subscriptions, to view the list of all the subscriptions that have been setup. Select the subscription and click Edit Subscription to edit the data fields of the subscription or click Unsubscribe to remove the subscription. By clicking Run Subscription, the selected subscription s report will be generated to the user s screen. 51
Research Tab Clicking Research opens a new window and loads the Morningstar Analyst Research Centre. Morningstar is a leading provider of independent investment research in North America, Europe, Australia, and Asia. They offer an extensive line of products and services for individual investors, financial advisors, asset managers, and retirement plan providers and sponsors. Morningstar provides data on approximately 446,000 investment offerings, including stocks, mutual funds, and similar vehicles, along with near real-time global market data on more than 10 million equities, indexes, futures, options, commodities, and precious metals, in addition to foreign exchange and treasury markets. Shortcuts Within MyCredo, there are a number of right click shortcuts available. Portfolio List By right clicking on a portfolio, the below shortcuts appear: Description Portfolio Trades Balance Portfolio Valuation By Currency Performance Review Summary Explanation Refer to Portfolio Tab / Portfolio for further details. Refer to Portfolio Tab / Trades for further details. Refer to Modelling Tab for further details. Refer to Reports Tab / Portfolio Reports for further details. Refer to Reports Tab / Report Packs for further details. 52
Account List By right clicking on an account, the below shortcuts appear: Description Buy Sell Invest Raise Portfolio Balance Account Cash Statement Transaction Summary Explanation An order to purchase a number of units of a specific security An order to sell a number of units of a specific security An order to Invest a nominal amount into a specific security An order to raise a nominal amount from a specific security the user may elect to include the fees in or exclude the fees from the nominal amount Refer to Portfolio Tab / Portfolio for further details. Refer to Modelling Tab for further details. Refer to Reports Tab / Cash Statement for further details. Refer to Reports Tab / Transaction Summary for further details. 53
Trading By right clicking on a security within a portfolio report, the below shortcuts appear: Description Buy or Sell Invest or Raise Trades XRef Security Details Explanation Refer to Trades Tab / Trades for further details. Refer to Trades Tab / Trades for further details. Refer to Portfolio Tab / Trades for further details. Refer to Portfolio Tab / XRef for further details. Provides detailed information about the security selected. Subscriptions By right clicking on a subscription within Manage Subscriptions, the below shortcuts appear: Description Edit Unsubscribe Run Explanation Refer to Reports Tab / Subscriptions for further details. Refer to Reports Tab / Subscriptions for further details. Refer to Reports Tab / Subscriptions for further details. 54