Central University of Haryana Jant-Pali, Mahendergarh

Central University of Haryana Jant-Pali, Mahendergarh 01285-249401 LIMITED TENDER No.: CUH/ENG/Lang./Lab./01 BID DOCUMENT Limited Tender for Language Lab Software (Visit us at www.cuh.ac.in) PRICE OF BID DOCUMENT- Rs. 200/- (Non-refundable) Page 1 of 14

Page 1 of 15 TABLE OF CONTENTS Title Page No. Notice Inviting Tender 03 Details of items..04 Terms and Conditions...5-7 Qualifying Bid.08 Price Schedule.09 Check list...10 Format for Letter of Authorization for attending bid opening...11

Central University of Haryana Jant-Pali, Mahendergarh, Haryana Dated: 28-10-2016 LIMITED TENDER NO. CUH/ENG/Lang./Lab./01 NOTICE INVITING TENDER Office of Issue Tender No. : Central University of Haryana, Jant-Pali, Mahendergarh, Haryana-123031 : CUH/ENG/Lang./Lab./01 Date of issue of bid document : 28-10-2016 Tender Forms Available from : Central University of Haryana, Jant-Pali, Mahendergarh, Haryana- 123031 Website: http://www.cuh.ac.in Due date of Receipt of Tender Forms Date and Time of opening of Technical Bid & Presentation : 18 th November 2016 (up to 05:00 PM) : 22 nd November 2016 (02:00 PM) Date of opening of the Financial Bid : 22 nd November 2016 Cost of Bid Document : Rs. 200/- (Non-refundable) Earnest Money : Rs. 14000/- Total Estimated Cost including the software and its 5 years Add-on AMC/Warranty Approximately Rs. 500,000/-. On behalf of Central University of Haryana, sealed limited tenders are invited from reputed & financially sound firms, having office in India for Language Lab Software. The Software should meet technical specifications mentioned in ANNEXURE-A. The Technical and Financial bids should be in separate covers and sealed. Both the sealed covers should be put into a bigger cover along with EMD Page 3 of 14

and to be sealed. The tender number and details should be superscripted on the left side of the outer cover. The quotations should be valid for 120 days from the due date. The quotations duly sealed and super scribed on the envelope with the reference number and due date, should be addressed to The Registrar, Central University of Haryana, Jant-Pali, Mahendergarh, Haryana, 123031, India so as to reach on or before due date. Technical bid opening will be followed by presentation. Both the bids (Technical and Financial) should be separately sealed and properly superscripted by the bidder. Prices quoted should be inclusive of all levies, taxes and charges for installation, maintenance, training and study material. Bidders shall have to deposit EMD/Bid security of Rs. 14000/- 12000(Rs. Fourteen Thousand) in the form of Demand Draft on any scheduled bank at Mahendergarh in favour of Central University of Harayna payable at Mahendergarh along with the bid. Intending eligible bidders may obtain a copy of the bid document from the website of Central University of Haryana and application fee of Rs. 200/- is to be deposited separately alongwith the Tender Form in form of crossed Demand Draft from any scheduled Bank drawn in favor of "Central University of Haryana payable at Mahendergarh. Tender form without application form shall be treated as incomplete and will be ignored.

Annexure-A SPECIFICATION FOR MULTIMEDIA LANGUAGE LAB SOFTWARE AND PRONUNCIATION TOOL: The software is required for 30+1 systems. Description Compliance YES / NO For Teacher & Students Interactive Multimedia Platform Brand: Any International reputed brand to be mentioned by the bidder Model: Any International reputed brand to be mentioned by the bidder Model Imitation Option should be there. Round table discussion Option should be there. Vocabulary Test Option should be there. Telephone activity should be there so that teacher and students can call each other. Pronunciation Activity should be there. Teachers can have the possibility to record full presentations with screen capture and audio. Content Editor mode must be there. System should allow teacher add exercise, and instruction to any audio or video file. Pronounce Software should be there. Indian English voice required not the Microsoft voices. Premium Voice packages should be included for languages: English (Indian voice), English (UK voice), English (US voice) and Hindi. Besides, software should have capability to include voice pack for other foreign languages like French, German and Spanish. Installation, Support, and Training: The vendor must provide- Complete installation There should be a simulator that can be loaded on teacher system for selftraining. Platform should have skill based interactive software for listening, speaking, reading, grammar and better communication. Apart from English and Hindi language, the additional content of any other language you can offer without extra payment. The software will include ability to setup standalone system on a single computer for training purpose. The standalone system should include one Tutor application and four Student application. Electronic documentation for a system user guide and for the system technology. Page 5 of 14

Resource Material and Training Training should be imparted for a minimum of 4 days and training modules should include: - a. Training on Installation & implementation of the software b. Training on usage of all the features of the language lab software Trainers Resource Material a. The vendor/company should provide hard copy of the Trainer Manual with details on the delivery mechanism of each lesson in the class room for each of the three levels with proper lesson plans. b. Should provide videos demonstrating the delivery of each and every session of the Basic Module. Warranty and Support a. Warranty will be for a period of three years. During this period the company/selected bidder will also provide upgrades/patches, if any. b. The software should have feature to update/ make corrections / additions using automatic On-line updates.

SECTION-II TERMS AND CONDITIONS A. Pre-qualification Criteria for participating in the tender: i. The company should be an ISO 9001-2008 Certified Organization. ii. The bidder shall not be under a declaration of ineligibility/banned/blacklisted by any state or central govt. institution in India for any reason as on last date of submission of the Bid. iii. The Bidder must have valid registration Copy of Commercial tax (VAT/CST), required Service tax registration/ PAN Number, Excise, as applicable. iv. The bidder should have at least five years of experience in development of English Language Lab Software and installation/supply in Central & State institutions. (The supporting documents with list of sites including copy of work order and work completion certificate to be attached.) v. Consortium is not allowed. vi. The offered brand should be available in the market from the minimum last 10 years through the principal Company presence in India or in case Principal Company presence is not in India from the last 10 years and the offered items are imported, in such case, there should be clear Technical/Financial collaboration between the OEM and the bidder from last 3 years and should remain valid for next 5 years vii. The Bidder should be a principal developer. In case the principal developer is not bidding directly then sole Distributor/Dealer can participate only with the Principal developer s authority letter. vii. While submitting the tender, the intending tenderer shall have to furnish to this University, the proof of pre-qualification (experience/financial standing/ turnover etc.) as specified. viii. Tenders must be accompanied with earnest money as specified. x. Tender document(s), in original, duly filled in and signed by the tenderer or his authorised representative along with seal on each page. xi. Non-compliance of tender terms, non-submission of required documents, lack of clarity of the specifications, contradiction between bidder specification and supporting documents etc. may lead to rejection of the bid. B. Settlement of Disputes In the matter of any dispute(s) between the parties regarding the terms and conditions, and execution thereof, the matter shall be amicably resolved through mutual consultation within 21 days. If the same could not be resolved within 21 days then the matter would be referred to an Arbitrator(s) as may be decided by Higher Authority for arbitration under the Arbitration & conciliation Act, 1996. The firm shall not question the decision of the arbitrator(s) on the ground that the Arbitrator(s) is/are Government servant(s). The decision of the Arbitrator(s) shall be final and binding on the parties. Page 7 of 14

C. Brief terms and conditions: a) Earnest money of Rs. 14000/- (Rupees Fourteen Thousand only) through a demand draft on any scheduled bank drawn in favour of Central University of Haryana, Jant-Pali, Mahendergarh must accompany the Technical bid. The bid received without earnest money will not be considered. b) The EMD is valid for a period of 45 days beyond the final tender validity period. c) The EMD of a tenderer will be forfeited, if the tenderer withdraws or amends its tender or impairs or derogates from the tender in any respect within the period of validity of its tender. d) If the successful tenderer fails to furnish the required performance security within the specified period, its EMD will be forfeited. e) EMD of all the unsuccessful tenderers will be returned to them without interest whatsoever, at the earliest after expiry of the final tender validity period but not later than 30 days after conclusion of the contract. f) EMD of the successful tenderer would be returned without any interest after the receipt of performance security. g) The rate must be quoted on comprehensive basis of all items mentioned in specifications. h) TDS and other taxes as applicable will be deducted from each bill. i) Any deviation will be considered as breach of contract and will be dealt accordingly. Any delay in execution of the contract will entail a penalty to be decided by Head of Office. The decision of Head of Office will be final in such cases. (j) The University has all right to reject/accept any/all the tender(s) without assigning any reason. (k) Applications received without complete documents/information shall not be considered. (l) No negotiation will be undertaken with any tenderer. (m) The performance security deposit @ 10% of the value of work order has to be deposited by the successful bidder within 7 days of the award of the tender. The Performance security may be furnished in the form of an Account payee Demand Draft, Fixed Deposit Receipt from a Commercial bank or a Bank Guarantee from a Commercial bank. The said security deposit will be refundable after the successful completion of the contract. (n) Performance security shall remain valid for a period of 60 days beyond the date of completion of all contractual obligations of the supplier. (o) Performance security would be forfeited and credited to the University in the event of a breach of contract by the supplier, in terms of the relevant contract. (p) Performance security would be refunded without any interest, after the completion of contract in all respects. (q) Failure by the contractor/firm to comply with any statutory requirements and terms of agreement during the period of contract shall result in termination of the contract and subsequent disqualification for participation in any further tender in the University. The security deposit will also be forfeited. (r) Exact and earliest possible time of delivery should be indicated in the tender against each item. Other things being equal in the Tenders, the earliest delivery period will be preferred while comparing the rates. The delivery period given in the order will be the date of receipt of the equipment in the institute and not the date of dispatch of the equipment by the supplier. (s) The bill shall be raised on in the name of Central University of Haryana. (t) In the event of the Order the manufacturer of the equipment will be required to furnish a certificate to the effect that they are manufacture of such and such make and whereas the authorized agent or stockiest will have to furnish a certificate by the manufacturer certifying

that M/s is their authorized agent/stockiest under brand name equipment, without this certificate Tender will not be accepted. (u) Warranty will be for a period of three years. During this period the selected agency will also provide upgrades/patches if any. This period will commence from the date of installation of the equipment at the CUH against the defect of any manufacturing, workmanship and poor quality of the software. The AMC period will be start after the completion of these three years of warranty period. (v) The equipment/machinery calibrated in SI/metric system needs to be quoted. The bidder will provide the guarantee for the after sale-service as and when required. (w) No offer should be made for imported item for which import license has to be arranged by the principal. The imported items, if any, will have to be delivered in the institute by supplier and payment will be made in rupees only. (x) The OEM should provide propriety certificate on the name of the university. (y) If the delivery is not made within the due date for any reason, the Registrar will have the right to impose penalty @1% per week and the maximum deduction would be of 10% of the contract value/price. D. Tendering Process The tender is required to be submitted complete in all respects addressed to the Central University of Haryana, Jant-Pali, Mahendergarh and to be dropped in the tender box placed in Room No. 05 Administrative Block by 11 th 18 th November 2016 (05:00 PM). Incomplete bid document will not be accepted. The qualifying bids will be scrutinized by the University to shortlist the eligible bidders. The rates of only the technically qualified bidders will be taken for consideration & further evaluation of the tender. Late submission of tenders will not be accepted. The University reserves the right to reject any or all the bids. E. Evaluation of Tenders Financial bids of technically acceptable offers will only be opened for further evaluation and processing for placement of contract. The technical bid opening will involve the assessment/selection of the agencies/firms by the committee for financial bids on the basis of the submissions/presentation of the firm(s). a) If there is a discrepancy between words and figures, the amount in words shall prevail. b) The bid which will fulfill all technical specifications will be selected. In case, single firm qualifies all technical specifications, the same may be considered for supply of orders. Note (i) The tenderer should sign and stamp each page of this tender document as a token of having read and understood the terms and conditions contained therein and submit the same along with the bid. No photocopies of this tender document would be accepted. The tenderer would fill up the information in the Annexures I, II & III enclosed at the end of this document in clear and legible terms. Wherever the prices are to be quoted this should be written in figures and words as well. The quoted prices should also include the impact of Page 9 of 14

all over-heads. Annexure will also have to be signed and stamped by the firm through its authorized signatory. (ii) All tender should be properly sealed with sealing wax and marked. (iii) The bidder should give a certificate that none of his/her near relative is working in the University. The Bidder or its authorized signatory should furnish certificate saying that none of the near relative of proprietor OR all partners of partnership OR all the Directors of the company excluding Government of India/ Financial institution nominees and independent non-official part time Directors appointed by Govt. of India or the Governor of the state is working in the unit where the tender is being applied. Due to any breach of these conditions by the company or firm or any other person the tender will be cancelled and Bid Security will be forfeited at any stage whenever it is noticed and University will not pay any damage to the company or firm or the concerned person. The company or firm or the person will also be debarred for further participation in the concerned unit. The near relatives for this purpose are defined as: (a) Members of a Hindu undivided family (HUF). (b) Husband and Wife. (c) If one is related to the other in the manner as Father, Mother, Son(s) & Son s wife (daughterin-law), Daughter(s) and Daughter s husband (son-in-law), Brother(s) and Brother s wife, Sister(s) and Sister s husband (brother-in-law). The format of the certificate to be given is as follows: I..s/o. r/o.. hereby certify that none of relative(s) as defined in the tender document (Tender No. ) is/are employed in University as per details given in tender document. In case at any stage, it is found that the information given by me is false/ incorrect, University shall have the absolute right to take any action as deemed fit, without any prior intimation to me. (iv) The checklist at Annexure- IV must be completed and duly signed by the tenderer.

Annexure-I Central University of Haryana Qualifying Bid Document 1. Name of the Proprietor in case of Proprietary Company/firm 2. Address (with Tele No. & E-mail) 3. Contact person 4. The number of years of installation of Software (list of customers including Govt. organizations(central & State) 5. Address of work place with area of premises. 6. Whether owned/rented. 7. Name of the Banker 8. Details of EMD. 9. Whether the firm has any legal suit/criminal case pending against its proprietor or any of its Directors (in the case of Pvt. Ltd Co.) or having been earlier convicted on the ground of moral turpitude or for violation of PF/ESI/Minimum wages Act or any other laws? Give details. 10. Has the company been cleared by Income Tax/Service Tax for the last two years (proof to be enclosed). 11. The following certificates may be enclosed: Requisite certificate regarding proof ofa) Experience b) Financial standing turnover c) Service Tax/Sales Tax d) Income Tax e) PAN No. f) Any other Declaration:- I hereby declare that the information furnished above is full and correct to the best of our/my knowledge. I understand that in case any deviation is found in the above statement at any stage, the company will be blacklisted and will not be allowed to have any dealing with the University in future. (Signature of authorized signatory) Page 11 of 14

Annexure-II Name of the Company Financial Bid Address Contact Tel. No. Price Schedule for Language Lab Software: S. No. Description Rate (Rs.) 1. Language Lab Software with Perpetual/ Lifetime Validity Pronunciation Module with English Voice Pack(US,UK & Indian) for 31 PC Installation of Software Training of Software English Language Content 24 months SW Maintenance 2. 5 Years Add-On AMC/Warranty (Inclusive of yearly upgrades of software, technical support and trainings) Total Amount Signature. Date: Company Name.. Place: Company Seal. Tender No.

Annexure III LETTER OF AUTHORISATION FOR ATTENDING BID OPENING Subject: Authorization for attending bid opening on ------------------- (date) in the tender of --------- ------------------- Following persons are hereby authorised to attend the bid opening for the tender mentioned above on behalf of --------------------- (Bidder) in order of preference given below. Order of Preference Name Specimen signature I II Alternate Representative Signatures of bidder Or Officer authorised to sign the bid Documents on behalf of the bidder. Note: 1. Maximum of two representatives will be permitted to attend bid opening. In case where it is restricted to one, first preference will be allowed. Alternate representative will be permitted when regular representative are not able to attend. 2. Permission for entry to the hall where bids are opened may be refused in case authorization as prescribed above is not received.

Annexure IV CHECK LIST and the order in which the documents are to be submitted for the tender. S. No. Documents Page No. 1. EMD 3. Certificate regarding having the office in Delhi/NCR 4. Certificates for proof of installation of software in Central and State organizations (copy of work order and work completion certificate to be attached.) 5. Certificates for proof of financial standing 7. Certificates for proof of service tax/ sales tax 8. Certificates for proof of income tax 9. No relative certificate 10. Any other Bidders to ensure: A. That all pages have been stamped and signed by the authorised Person(s). B. That all the pages have been numbered. C. That all the documents are legible (Clearly readable).