Erste Group investor presentation FY 2018 preliminary results

Erste Group investor presentation FY 2018 preliminary results 28 February 2019 Erste Group targets ROTE > 11% for 2019; in 2018 operating profit growth and risk releases drove record net profit Andreas Treichl, CEO Erste Group Gernot Mittendorfer, CFO Erste Group Willibald Cernko, CRO Erste Group

Disclaimer Cautionary note regarding forward-looking statements THE INFORMATION CONTAINED IN THIS DOCUMENT HAS NOT BEEN INDEPENDENTLY VERIFIED AND NO REPRESENTATION OR WARRANTY EXPRESSED OR IMPLIED IS MADE AS TO, AND NO RELIANCE SHOULD BE PLACED ON, THE FAIRNESS, ACCURACY, COMPLETENESS OR CORRECTNESS OF THIS INFORMATION OR OPINIONS CONTAINED HEREIN. CERTAIN STATEMENTS CONTAINED IN THIS DOCUMENT MAY BE STATEMENTS OF FUTURE EXPECTATIONS AND OTHER FORWARD-LOOKING STATEMENTS THAT ARE BASED ON MANAGEMENT S CURRENT VIEWS AND ASSUMPTIONS AND INVOLVE KNOWN AND UNKNOWN RISKS AND UNCERTAINTIES THAT COULD CAUSE ACTUAL RESULTS, PERFORMANCE OR EVENTS TO DIFFER MATERIALLY FROM THOSE EXPRESSED OR IMPLIED IN SUCH STATEMENTS. NONE OF ERSTE GROUP OR ANY OF ITS AFFILIATES, ADVISORS OR REPRESENTATIVES SHALL HAVE ANY LIABILITY WHATSOEVER (IN NEGLIGENCE OR OTHERWISE) FOR ANY LOSS HOWSOEVER ARISING FROM ANY USE OF THIS DOCUMENT OR ITS CONTENT OR OTHERWISE ARISING IN CONNECTION WITH THIS DOCUMENT. THIS DOCUMENT DOES NOT CONSTITUTE AN OFFER OR INVITATION TO PURCHASE OR SUBSCRIBE FOR ANY SHARES AND NEITHER IT NOR ANY PART OF IT SHALL FORM THE BASIS OF OR BE RELIED UPON IN CONNECTION WITH ANY CONTRACT OR COMMITMENT WHATSOEVER. 2

Presentation topics Executive summary Business environment Business performance Assets and liabilities Outlook Additional information 3

Executive summary Group income statement performance QoQ net profit reconciliation (EUR m) YoY net profit reconciliation (EUR m) +36.3% 454 97-53 -72 +24.5% -41 143 37 565 1,316 247 23 191 2 78 18 1,793 Q3 18 Operating income Operating Risk costs expenses Other result Taxes on income Minorities Q4 18 2017 Operating income Operating Risk costs Other Taxes on Minorities 2018 expenses result income Erste Group Q4 18 net profit advances to EUR 565m driven by improved operating income and booking of deferred tax assets Operating income improved on the back of strong net interest income and trading & fair value result After 3 quarters of risk releases, minor risk costs in Q4 18 (11bps) Booking of deferred tax assets in Austria and Hungary (in total EUR 79.3m) led to positive tax result in Q4 18 2018 net profit rises to EUR 1,793m driven by operating turnaround (operating result up 8.9%), exceptional risk performance (net release of EUR 59.3m) and lower tax charge Strong NII (+5.3%) and fee growth (+3.1%) more than offset slightly weaker trading/fv result and dividend income Marginally higher costs despite significant wage growth and higher deposit insurance contributions 4

Executive summary Key income statement data Net interest income & margin Operating result & cost/income ratio Cost of risk 2.40% 4,353 2.30% 4,582 in EUR m 2.27% 2.33% +8.9% 2,735 2,511 in EUR m 59.6% 59.3% 132-0.02% in EUR m 0.11% 1,158 1,210 696 741 43 2017 2018 Q3 18 Q4 18 2017 2018 Q3 18 Q4 18 2017-59 2018-29 Q3 18 Q4 18 Banking levies Reported EPS & ROE Return on tangible equity 106 112 in EUR m 10.1% 2.94 13.4% 4.02 14.4% in EUR 16.0% 11.5% 15.2% 16.4% 18.1% 25 24 1.06 1.23 2017 2018 Q3 18 Q4 18 2017 2018 Q3 18 Q4 18 2017 2018 Q3 18 Q4 18 5

Executive summary Group balance sheet performance YTD total asset reconciliation (EUR m) YTD equity & total liability reconciliation (EUR m) +7.3% +7.3% 9,789 16 548 236,792 4,643 1,154 580 236,792 220,659 4,247 1,178 9,977 220,659 915 1,308 11,669 Cash Trading, financial assets Loans to banks Net loans Intangibles Miscellaneous assets Trading liabilities Bank deposits Customer deposits Debt Miscellaneous Equity securities liabilities Total assets rose markedly in 2018, due to customer loan growth (+7.0%) and expansion of interbank and trading volumes Decline in cash position directly correlated to increase in interbank assets as overnight CB deposits were shifted into 2w facility in CZ in order to maximise NII Shift from cash to interbank assets also contributed to rise in interest bearing assets (YE17: EUR 188bn, YE18: EUR 210bn) Total liability growth in 2018 driven by customer deposits and debt issuance (primarily mortgage covered bonds) Customer deposits grew by 7.7%, resulting in a loan/deposit ratio of 91.8% (YE17: 92.4%) Increase in equity despite implementation of IFRS9 (-EUR 0.7bn), payout of 2017 dividend (-EUR 0.6bn) and currency translation effects 6

Executive summary Key balance sheet data Loan/deposit & loan/ta ratio Net loans & credit RWA NPL coverage ratio & NPL ratio in EUR bn 92.4% 91.8% +7.0% 73.0% 63.2% 63.1% 139.5 149.3 68.8% 89.2 95.8 4.0% 3.2% Loan/deposit ratio Loans/total assets Net loans Credit RWA NPL coverage NPL ratio B3FL capital ratios 1 B3FL capital & tangible equity 2 Liquidity coverage & leverage ratio 3 2) Based on shareholders equity, not total equity in EUR bn 3) Pursuant to Delegated Act 18.2% 18.1% 14.4 15.5 150.3% 12.9% 13.5% 11.4 11.9 145.2% 6.6% 6.6% Total capital CET 1 CET 1 Tangible equity LCR LR (B3FL) 1) Based on the verified but preliminary YE profits ECB has approved an amount of 1,315.9mn to include in consolidated CET1 capital according to Art 26 (2) CRR. Assuming the approval and endorsement of the financial statement by the Supervisory Board the eligible amount changes to 1,341.9mn resulting in a CET1 ratio of 13.45% (Basel 3 fully loaded) and 13.54% (Basel 3 phased-in). 7

Presentation topics Executive summary Business environment Business performance Assets and liabilities Outlook Additional information 8

Business environment Strong economic outlook for 2019 2018 2019 Real GDP growth (in %) Dom. demand contribution* (in %) Net export contribution* (in %) Consumer price inflation (ave, in %) 4.8 4.1 4.1 3.4 3.6 2.7 3.0 3.1 2.5 2.8 2.6 2.1 AT CZ SK RO HU HR 2.0 1.6 4.7 3.8 4.0 3.9 3.0 2.6 5.8 4.7 3.4 3.4 AT CZ SK RO HU HR 0.7 0.4-0.8-0.5 0.8 0.1-0.6-0.8-0.7-0.7-1.0-1.2 AT CZ SK RO HU HR 2.5 2.1 2.0 2.2 2.3 2.5 4.6 3.2 2.8 2.7 AT CZ SK RO HU 1.5 1.0 HR Erste Group s core CEE markets expected to grow by about 3% in 2019 Domestic demand is expected to remain the main driver of economic growth Consumption is supported by improving labour markets, wage increases and relatively low inflation rates across the region Unemployment rate (avg, in %) Current account balance (% of GDP) Gen gov balance (% of GDP) Public debt (% of GDP) 4.9 4.8 2.4 2.5 6.7 6.3 4.2 3.8 3.7 3.8 AT CZ SK RO HU 8.8 7.8 HR 2.3 2.3 0.6 0.5-0.9-1.5 2.8 2.4 1.4 0.8-4.6-4.9 AT CZ SK RO HU HR 1.5 1.1 0.1 0.2 0.0-0.3-0.8-0.7-2.0-1.8-2.9-3.0 AT CZ SK RO HU HR 74 71-3 AT 49 48 33 32 35 36 72 74 69 71 CZ SK RO HU HR 60 Solid public finances across Erste Group s core CEE markets: almost all countries fulfill Maastricht criteria Sustainable current account balances, supported by competitive economies with decreasing unemployment rates * Contribution to real GDP growth. Domestic demand contribution includes inventory change. Source: Erste Group Research, EU Commission 9

Business environment CZ further increases key policy rate to 175bps in November 2018 3M Interbank 10YR GOV Austria Czech Republic Romania 0.58% 0.66% -0.33% -0.32% 0.58% 0.60% -0.32% -0.32% 1.02% 0.41% 1.98% 1.27% 2.13% 2.04% 1.91% 1.39% 3.92% 0.95% 4.77% 2.61% 4.90% 4.97% 3.12% 3.01% 2017 2018 Q3 18 Q4 18 2017 2018 Q3 18 Q4 18 2017 2018 Q3 18 Q4 18 ECB cut discount rate to zero in March 16 Maintains expansionary monetary policy stance, despite tapering announcement National bank has increased its benchmark rate in seven steps from historic low of 0.05% to 1.75% since August 2017 Central bank increases policy rate from historic low of 1.75% to 2.50% in January, February and May 2018 Slovakia Hungary Croatia 0.94% 0.86% 0.80% 1.02% 2.96% 3.05% 3.44% 3.45% -0.33% -0.32% -0.32% -0.32% 0.14% 0.12% 0.21% 0.15% 0.36% 0.25% 0.25% 0.25% 2017 2018 Q3 18 Q4 18 2017 2018 Q3 18 Q4 18 2017 2018 Q3 18 Q4 18 As part of euro zone ECB rates are applicable in SK Source: Bloomberg, Reuters for SK 10Y. National bank cut the benchmark interest rate to record low of 0.9% in May 2016 Central bank maintains discount rate at 3.0% since 2015 10

Business environment Emerging market volatility has minor impact on CEE currencies EUR/CZK EUR/RON -2.6% +0.6% +0.9% +1.9% +0.3% -0.3% 26.3 25.6 25.7 25.9 25.5 25.7 4.57 4.65 4.65 4.66 4.67 4.65 2017 2018 Q3 18 Q4 18 2017 2018 Q3 18 Q4 18 Czech National Bank ended its currency peg in April 17; benchmark rate increased further to 1.75% in November 2018 RON depreciated slightly vs EUR amid political volatility; policy rate raised to 2.50% in May 2018 EUR/HUF EUR/HRK +3.1% -0.4% +3.2% -0.6% 0.0% -0.3% 309.3 318.8 324.1 322.9 310.8 320.9 7.46 7.42 7.42 7.42 7.43 7.41 2017 2018 Q3 18 Q4 18 2017 2018 Q3 18 Q4 18 HUF has recovered after reaching record low against the EUR Croatian National Bank continues to manage HRK in tight range Source: Bloomberg 11

Business environment Market shares: mostly stable or increasing shares across the region 30/09/18 Gross retail loans Gross corporate loans Retail deposits Corporate deposits AT 20.2% 20.3% AT 21.0% 21.2% AT 19.5% 19.8% AT 20.2% 21.4% CZ SK RO HU HR RS 23.2% 20.6% 25.3% 12.0% 23.4% CZ 20.8% CZ 25.6% CZ 12.2% 23.6% 20.9% 25.6% 12.2% 27.7% 12.6% 27.6% 13.1% 27.0% SK 13.7% SK 27.9% SK 15.7% 26.7% 13.9% 28.0% 13.4% 16.0% 12.1% 15.9% 15.4% 16.6% RO 11.5% RO 15.6% RO 14.6% 16.7% 11.2% 15.4% 14.8% 11.9% 7.0% 9.0% 6.0% 12.0% HU 7.2% HU 9.4% HU 5.9% 11.8% 7.3% 9.2% 5.4% 13.6% 16.3% 13.8% 13.9% 13.9% HR 17.9% HR 13.9% HR 14.1% 13.8% 17.4% 13.5% 13.8% 5.4% 5.1% 3.8% 6.0% 6.3% RS 5.9% RS 4.0% RS 7.4% 6.5% 6.1% 4.1% 6.0% CZ: increasing market shares in growing markets RO: increasing market shares despite restrictive lending standards SK: declining market shares due to aggressive pricing by some of the smaller competitors AT market shares for not yet available RO: conservative lending standards impact market share HR: yoy market share increase mainly due to substantial sale of NPLs by other market participants Continued inflows in all markets despite low interest rate environment, with growing market shares in AT, CZ, and SK Changes mainly due to normal quarterly volatility in corporate business 12

Presentation topics Executive summary Business environment Business performance Assets and liabilities Outlook Additional information 13

Business performance: performing loan stock & growth Performing loans continue to grow in Q4 18 YoY QoQ 30/09/18 Group AT/EBOe AT/SB AT/OA CZ RO SK 31.2 32.0 32.7 40.4 42.5 43.1 12.3 13.0 13.1 25.0 28.0 27.0 7.1 7.6 7.8 11.6 12.7 12.9 137.7 146.7 148.0-3.5% 7.4% 0.8% 4.8% 2.0% 6.7% 1.4% 6.5% 0.5% 8.1% 9.2% 1.8% 11.3% 1.7% Rising performing loan volume trend continued in Q4 18 across all geographies (except CZ); yoy loan growth exceptionally strong across the board Yoy development driven by equal contributions from key segments: Retail +7.7%, Corporates +7.7% Qoq growth driven by Corporates (+2.1%) and Retail (+1.8%), while Group Markets was seasonally lower Year-on-year segment trends: Strong, well diversified growth across all segments as CEE and Austrian economies grew strongly in 2018 RO: Retail dominates (+14.5%) vs Corporates (+2.4%) SK: Corporates drive growth (+22.7%); Retail (+7.9%) HU: Corporates (+19.2%) trumps Retail growth (+5.8%) HU HR RS 3.6 3.8 4.0 5.6 5.8 6.1 0.9 1.2 1.2 11.2% 3.4% 9.2% 5.8% 33.0% 7.6% Quarter-on-quarter segment trends: CZ: decline almost entirely due to lower financial institutions business towards year-end, continued strong growth in Retail (+2.4%) Continued growth across all segments in line with favourable economic fundamentals Other 0.2 0.2 0.2 in EUR bn Not meaningful 14

Business performance: customer deposit stock & growth Deposit build-up continues apace in Q4 18 YoY QoQ 30/09/18 Group AT/EBOe AT/SB AT/OA 4.5 7.3 7.2 151.0 159.8 162.6 33.7 34.4 35.5 42.6 44.6 46.4-2.4% 7.7% 1.8% 5.1% 3.1% 8.9% 4.0% 58.7% Continuation of exceptional deposit growth across all geographies despite zero/low interest rate environment as retail and corporate clients park cash in overnight accounts Yoy growth in absolute terms mainly driven by Retail segment (+EUR 5.7bn) followed by Group Markets (+EUR 2.9bn) and Corporates segment (+EUR 1.1bn); strong contribution from Savings Banks (+EUR 3.8bn) Qoq increase across most geographies CZ RO SK HU HR 34.6 36.5 37.1 11.3 11.3 11.8 12.5 13.6 13.7 5.0 5.6 5.4 6.0 6.7 6.6-4.5% -0.5% 7.3% 1.6% 4.8% 4.7% 9.4% 0.0% 8.6% 11.3% Year-on-year segment trends: AT/OA: higher volumes driven by increased money market business activity in the New York Branch (Group Markets) RS: strong growth in Retail (+16.9%) with smaller contribution from Corporates (+7.1%) Quarter-on-quarter segment trends: AT/OA: minor decline in Corporates business HU: decrease driven by Corporates, Retail up by 2.8% HR: minor decline driven by ALM/LCC RS 0.8 1.0 1.0 2.0% 21.3% Other -1.2-2.0 0.0 in EUR bn Not meaningful 15

Business performance: NII and NIM NII advances further qoq and yoy Q4 17 Q3 18 Q4 18 Group AT/EBOe AT/SB AT/OA CZ RO SK HU HR RS Other 1,124 1,158 1,210 150 160 168 252 256 262 95 102 112 257 267 289 93 107 102 110 111 110 51 51 53 70 68 67 13 13 13 34 25 35 in EUR m 2.41% 2.27% 2.33% 1.50% 1.56% 1.61% 1.86% 1.77% 1.83% 1.32% 1.15% 1.26% 2.56% 2.13% 2.24% 3.07% 3.42% 3.26% 2.91% 2.73% 2.68% 3.02% 2.87% 2.85% 3.48% 3.29% 3.20% 4.52% 3.68% 3.48% Not meaningful Yoy NII increase mainly driven by CZ due to higher business volumes and rising interest rates; also strong contribution from AT and RO; NIM decline due to changed balance sheet structure, resulting in higher interest-bearing assets Qoq improvement primarily in CZ and AT Year-on-year segment trends: CZ: higher rates and volumes push NII up, particularly strong in Corporates; decline in NIM mainly related to technical effect of shifting cash to interbank assets, ie overnight CNB facility to 2-week repo AT/EBOe: mainly supported by one-off effects in Q4 17 and Q4 18 with a combined positive effect of EUR 13m AT/OA: increased volumes in reverse repo/mm business RO: higher interbank rates following rate hikes and higher volumes drive NII growth Quarter-on-quarter segment trends: CZ: continued NII growth due to rising interest rates, driven mainly by Corporates AT/OA: strong increase in MM/repo business in the Holding Other: higher NII due to increased intragroup bookings RO: one-off income from early repayments in Q3 18 (EUR 6m) AT/EBOe: increase due to positive one-off (EUR 6m) in Q4 18 16

Business performance: operating income Operating income up yoy, mainly on strong NII YoY QoQ Q4 17 Q3 18 Q4 18 Group AT/EBOe AT/SB AT/OA CZ RO SK HU HR 269 260 287 385 378 384 192 159 169 366 385 394 153 181 171 143 153 149 102 109 114 104 110 100 1,732 1,722 1,819-0.4% -12.3% -5.4% -2.8% -4.3% -9.5% 5.0% 5.7% 6.8% 10.5% 1.6% 6.2% 7.7% 2.2% 11.6% 3.8% 11.9% 4.7% Yoy up on strong rise in NII and improved net trading result and FV result, while fees declined slightly Qoq up on rising NII, fees and net trading & FV result Year-on-year segment trends: Revenues rise in most segments on the back of good macro environment, higher volumes and higher rates, except in: AT/OA: decline in net trading result only partially offset by stronger NII, while net fee income remains flat HR: marginally lower NII, fee and rental income Other: improvement due to better FV result on the back of improved own issues valuations Quarter-on-quarter segment trends: Other: various valuation effects led to significantly improved net trading and FV result AT/EBOe: driven by across the board higher revenues RO: slightly lower income across all revenue lines (see NII) HR: down on lower fees due to seasonality RS 17 18 19 8.1% 6.3% Other -30 0 34 in EUR m Not meaningful 17

Business performance: operating expenses Moderate cost development despite wage pressure in CEE YoY QoQ Q4 17 Q3 18 Q4 18 Group AT/EBOe 183 165 177 1,145 1,026 1,079-5.8% -3.4% 5.2% 7.2% Yoy cost decline driven by lower other administrative expenses due to lower IT and consulting costs Qoq up on seasonally higher personnel and marketing expenses AT/SB AT/OA CZ RO SK HU HR 101 85 97 99 89 94 76 69 74 59 50 54 54 53 53 187 177 179 289 248 293-4.4% -4.3% -5.5% -8.1% -3.0% -0.9% 1.4% 18.0% 13.7% 1.2% 6.0% 6.3% 7.8% 1.0% Year-on-year segment trends: Costs down in all segments except AT/SB AT/SB: Higher personnel, IT and marketing expenses Other: significant decline on the back of reduced IT expenses Quarter-on-quarter segment trends: Costs up in all segments, except in Other Other: lower intercompany bookings AT/SB: higher personnel costs due to bonus accruals, higher IT, consulting and marketing costs AT/OA: minor cost increases in Erste Asset Management, Group Markets, Intermarket (reclassification of costs from other operating expenses to operating expenses) RS 14 12 14-0.5% 13.4% Other 83 78 45 in EUR m -46.2% -42.6% 18

Business performance: operating result and CIR Operating result up 26.1% yoy, up 6.4% qoq on better NII YoY QoQ Q4 17 Q3 18 Q4 18 Operating result YoY & QoQ change Cost/income ratio Group AT/EBOe AT/SB AT/OA CZ RO SK HU HR RS Other -82-107 -10 86 95 111 96 130 91 91 73 72 179 209 215 54 92 77 67 83 75 43 58 60 50 57 46 4 6 5 587 696 741 in EUR m -5.7% -29.8% -21.2% -2.5% -16.4% -10.3% -7.9% -19.3% -8.6% 26.1% 6.4% 28.4% 16.1% 20.2% 3.1% 43.2% 11.3% 39.5% 2.1% 39.6% Not meaningful 66.1% 59.6% 59.3% 68.0% 63.4% 61.5% 75.0% 65.7% 76.3% 52.7% 53.7% 57.5% 51.1% 45.9% 45.4% 64.9% 49.1% 55.0% 53.0% 45.4% 49.6% 58.0% 46.3% 47.7% 51.9% 48.1% 53.7% 78.6% 67.8% 72.3% Not meaningful 19

Business performance: risk costs (abs/rel*) Minor risk provisions in Q4 18, after 3 quarters of releases Q4 17 Q3 18 Q4 18 Group AT/EBOe AT/SB AT/OA CZ RO -57-29 -30-6 -6-9 -9-6 1 1 14 17 19 16 17 61 43 55-0.02% -0.07% -0.15% -0.11% -0.61% -0.19% -0.32% 0.17% 0.11% 0.00% 0.09% 0.01% 0.25% 0.52% 0.30% 0.49% 0.84% 0.47% Yoy and qoq development characterised by continuation of healthy asset quality, resulting in net releases in most geographies Year-on-year segment trends: AT/SB: higher risk provisions among large savings banks AT/OA: significant reduction in new impairments combined with recoveries led to net release CZ: provisions for various corporate clients RO: minor provisions in all business lines HU: net releases due to upgrades and NPL sales above book value HR: decline in risk costs due to releases in Corporates SK HU -9-8 0 6 6 10-1.04% -0.75% 0.01% 0.22% 0.21% 1.13% Quarter-on-quarter segment trends: AT/SB, AT/OA, CZ: see above (yoy explanations) HR 24 11 13 1.51% 0.60% 0.69% RS Other -1-1 -5 2 2 7 in EUR m -0.60% -0.20% -1.36% Not meaningful *) To ensure comparability with historically reported, pre-ifrs9 provisioning ratios, relative risk costs are calculated as annualised quarterly impairment result from financial instruments adjusted for net allocation of provisions for commitments and guarantees given over average gross customer loans. 20

Business performance: non-performing loans and NPL ratio NPL ratio improves further to 3.2%, best level since 1999 30/09/18 Group AT/EBOe AT/SB AT/OA CZ 631 618 601 723 536 448 525 525 492 5,776 5,337 4,881 1,758 1,663 1,586 4.0% 3.5% 3.2% 2.0% 1.9% 1.8% 2.1% 1.8% 1.8% 4.2% 3.8% 3.6% 5.6% 4.0% 3.3% NPL volume falls by almost EUR 0.5bn to EUR 4.9bn in Q4 18, despite continued loan growth, supported by: Limited gross new inflows High levels of recoveries and write-offs (including NPL sales) Portfolio upgrades NPL sales of EUR 108.3m in Q4 18 (Q3 18: EUR 25.0m) Retail: EUR 66.6m (Q3 18: EUR 10.6m) Corporates: EUR 41.7m (Q3 18: EUR 14.3m) Q4 18 NPL sales mainly in Romania, Slovakia and Croatia RO SK HU HR RS Other 632 554 476 458 463 438 209 173 152 783 754 638 32 22 21 25 29 30 in EUR m 3.8% 3.5% 3.3% 8.1% 6.8% 5.8% 5.5% 4.3% 3.7% 3.3% 1.9% 1.7% 12.3% 11.6% 9.5% 11.7% 12.1% 12.1% 21

Business performance: allowances for loans and NPL coverage* NPL provision coverage rises to 73.0% 30/09/18 Group AT/EBOe 360 376 368 3,977 3,774 3,563 68.8% 70.7% 73.0% 57.1% 60.8% 61.3% NPL provision coverage rises qoq and yoy, exceptionally strong in Central & Eastern Europe Stock of provisions continues to decline at a slower pace than stock of NPLs AT/SB AT/OA CZ RO SK HU HR RS Other 1,026 1,016 971 363 256 251 486 509 497 586 520 477 365 374 354 186 138 128 556 537 469 36 31 29 14 17 16 in EUR m 58.3% 61.1% 61.2% 50.2% 47.8% 56.1% 92.5% 97.1% 101.2% 92.7% 93.8% 100.3% 79.7% 80.8% 80.9% 89.3% 79.6% 84.6% 70.9% 71.2% 73.5% 112.0% 139.0% 139.4% 56.6% 57.7% 52.9% Year-on-year segment trends: AT/OA: enhanced coverage and significant decrease of NPLs triggered by write-offs in connection with NPL sales RO: substantial decrease of NPLs due to recoveries and largescale write-offs; additional allowances contribute to sharp increase of coverage ratio HU: decreasing coverage because of sales and write-offs of highly provisioned NPLs HR: improved coverage due to additional allowances and sharp decrease of NPLs as a result of recoveries and large-scale write-offs (partially in connection with NPL sales) Quarter-on-quarter segment trends: RO: despite sharp reduction in provisions due to NPL sales and write-offs, the NPL coverage ratio rose significantly based on additional bookings for already defaulted Corporates AT/SB: lower provisions due to portfolio upgrades; coverage remains stable *) To ensure comparability with historically reported, pre-ifrs9 NPL coverage ratios, nonperforming loans include NPLs from all categories of customer loans. 22

Business performance: other result Other result improves yoy Q4 17 Q3 18 Q4 18 Group AT/EBOe AT/SB AT/OA CZ RO SK HU HR RS Other -75-31 -72-24 -2-31 -28-30 -37-6 -21-17 -9-12 -14-12 -13 0-2 0-1 0-1 -28 3 5 6 17 25 10 1 1 41 in EUR m Yoy: slight improvement despite sale of participation in Q4 17 Qoq other operating result deteriorated due to allocation of additional litigation provisions, primarily in Austria Year-on-year segment trends: AT/EBOe: deterioration due to booking of litigation provisions AT/SB: release of provisions in Q4 18, shift to impairment result AT/OA: improvement due to booking of legal provisions in Q4 17, shift of off balance sheet provisions to impairment result in 2018 CZ: Q4 17 burdened by impairments on branches RO: shift of off balance sheet provisions to impairment result Other: Q4 17 benefitted from sale of participation, while other operating result remained flat Quarter-on-quarter segment trends: AT/EBOe: see above AT/SB: see above AT/OA: deterioration mainly attributable to reversal of provision in Commercial Real Estate in Q3 18 CZ: Q3 18 impacted by branch impairments RO: lower other result due to impairments on buildings Other: Q4 18 burdened by revaluation effects 23

Business performance: net result Net profit rises significantly yoy and qoq Q4 17 Q3 18 Q4 18 Group AT/EBOe AT/SB AT/OA CZ RO 57 76 63 14 21 3 32 91 107 109 150 134 18 55 42 329 454 565 Yoy profitability rises on better operating performance and positive tax effect (primarily booking of deferred tax assets, and generally lower tax rate than accrued for) Qoq improvement mainly attributable to positive tax, supported by improved operating result Year-on-year segment trends: AT/OA: significant risk release and improved other operating result are main drivers for bottom line improvement RO: improved operating result is main profit driver HU: better operating result and risk release support profit growth RS: operating result up, risk release = record net profit Other: positive tax impact and better operating result SK HU HR RS Other -72 38 54 44 14 49 54 16 26 18 3 4 7 27 94 in EUR m Quarter-on-quarter segment trends: Limited qoq volatility in most segments Other: see yoy comment Return on equity at 16.0%, following 14.4% in Q3 18, and 9.1% in Q4 17 Cash return on equity at 16.1%, following 14.5% in Q3 18, and 9.2% in Q4 17 24

Presentation topics Executive summary Business environment Business performance Assets and liabilities Outlook Additional information 25

Assets and liabilities: YTD overview Loan/deposit ratio stable at 91.8% at Dec 18 (Dec 17: 92.4 %) Assets (EUR bn) Assets (in %) Liabilities & equity (EUR bn) Liabilities & equity (in %) 220.7 21.8 42.8 9.1 236.8 17.5 43.9 19.1 9.9% 7.4% 19.4% 18.6% 4.1% 8.1% 100% 220.7 3.4 16.3 151.0 236.8 2.5 17.7 162.6 7.4% 1.6% 7.5% 68.4% 68.7% 100% 1.1% 139.5 149.3 63.2% 63.1% 5.9 1.5 5.4 1.5 2.7% 0.7% 2.3% 0.6% 25.1 6.5 18.3 29.7 5.4 18.9 11.4% 12.6% 8.3% 3.0% 8.0% 2.3% Cash Trading, financial assets Loans to banks Net loans Intangibles Miscellaneous assets Trading liabilities Bank deposits Customer deposits Debt securities Miscellaneous liabilities Equity 26

Assets and liabilities: customer loans by country of risk Net customer loans up 7.0%, NPLs down 15.5% in 2018 Net customer loans (EUR bn) +7.0% Performing loans (EUR bn) +7.4% Non-performing loans (EUR bn) 139.5 3.5 6.8 5.9 4.2 7.7 12.3 25.0 73.0 148.2 4.4 7.4 1.1 6.1 4.5 8.2 13.6 27.2 75.5 1.3 149.3 4.6 7.5 1.5 4.6 8.3 13.8 26.4 76.1 6.6 137.7 3.6 6.6 5.6 1.1 4.2 7.6 12.2 24.9 72.1 146.7 4.5 7.2 5.8 1.3 4.4 8.1 13.5 27.1 74.8 148.0 4.6 1.5 7.4 8.3 4.6 13.7 26.3 75.3 6.3 5.8 0.2 0.4 0.1 0.9 0.3 0.7 0.5 0.7-15.5% 5.3 0.2 0.3 0.0 0.9 0.2 0.6 0.6 0.7 0.3 4.9 0.1 0.7 0.2 0.5 0.5 0.6 0.0 2.1 1.9 1.8 30/09/18 30/09/18 30/09/18 AT CZ SK RO HU HR RS Other EU Other Performing loans enjoy solid growth in all geographies Retail & Corporates business lines contribute in equal measure (+7.0%) 15.5% yoy decline in NPL stock driven by reductions across most geographies 27

Assets and liabilities: financial and trading assets * LCR at excellent 150.3% By geography By debtor type Liquidity buffer +6.1% in EUR bn in EUR bn 39.4 8.6 0.8 3.3 5.0 4.6 7.7 41.0 41.8 9.3 9.5 0.7 0.7 3.7 3.5 5.0 4.9 4.8 5.3 8.6 8.9 9.2% 9.3% 9.4% 7.8% 8.6% 9.0% 83.1% 82.1% 81.6% 100% 26.7% 27.4% 51.2 55.5 21.9% 47.3 26.9% 58.7 9.4 9.0 9.1 30/09/18 30/09/18 31/12/16 30/09/18 Other SK DE CZ HU AT RO * Excludes derivatives held for trading. Other Banks Sovereign Liquidity buffer Liquidity buffer as % of total liabilities Liquidity buffer is defined as unencumbered collateral plus cash Total liabilities are defined as total on balance sheet liabilities excluding total equity 28

Assets and liabilities: customer deposit funding Customer deposits grow by 7.7% in 2018, driven by households By customer type By product type Highlights 151.0 0.0 7.6 9.7 29.3 +7.7% 159.8 11.2 30.5 0.1 9.2 in EUR bn 162.6 0.2 10.6 31.2 8.7 151.0 1.1 50.6 0.0 159.8 1.4 51.2 0.1 in EUR bn 162.6 1.5 0.2 50.7 Continued deposit inflows driven by Retail segment with highest demand for overnight deposits amid low interest rate environment Solid growth also in corporate and public sector deposits Increasing share of overnight deposits with significantly longer behavioural maturity provides a cost effective funding source 104.3 108.9 111.9 99.3 107.2 110.2 30/09/18 30/09/18 FV deposits General governments Other financial corporations Non-financial corporations Households FV deposits Repurchase agreements Term deposits Overnight deposits 29

Assets and liabilities: debt vs interbank funding Taking advantage of favourable market conditions Debt securities issued Interbank deposits +18.5% in EUR bn +8.0% in EUR bn 25.1 5.8 9.0 0.9 7.9 0.2 28.2 5.9 8.8 1.1 10.6 0.3 29.7 5.8 8.5 1.0 11.1 0.9 Sub debt Senior unsec. bonds Certificates of deposit Other CDs, name cert s Mortgage CBs Public sector CBs Other 16.3 3.5 11.9 19.1 6.0 11.0 17.7 4.3 12.0 Overnight deposits Term deposits Repurchase agreements 1.2 0.1 1.2 0.4 30/09/18 0.4 2.0 1.0 2.2 30/09/18 1.4 After periods of reduced wholesale funding, volumes increased again in 2018 led by mortgage covered bond issuances Stable development of interbank deposits 30

Assets and liabilities: LT funding Limited LT funding needs in 2019 Maturity profile of debt 3.1 3.2 in EUR bn 2.5 2.7 2.0 1.8 1.6 1.4 1.4 1.4 0.1 0.2 0.4 2019 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030 2031+ Senior unsec. bonds Covered bonds Capital exc Tier 1 Debt CEE One single benchmark redemption in May 2019 only; thus timing flexibility in new issuance Funding needs in 2019 amount to approx. EUR 3.8bn in various seniorities When determined, MREL needs are likely to be met with a mix of own funds, senior non-preferred and senior preferred instruments; inaugural NPS issuance by Erste Group Bank AG might happen in 2019 Erste Group targets to fill 1.5%-AT1 bucket by year-end 2020 31

Assets and liabilities: capital position Internal B3FL CET1-target for 2020 of 13.5% met early* Basel 3 capital (phased-in) in EUR bn Risk-weighted assets (phased-in) in EUR bn Basel 3 capital ratios (phased-in) 20.3 20.1 20.3 20.1 4.9 4.8 4.6 4.4 0.7 1.0 1.0 1.0 20.9 4.4 1.0 110.0 2.9 17.9 114.0 116.3 117.0 114.6 3.4 3.6 3.7 3.4 17.9 17.8 17.7 15.2 13.4% 14.0% 18.5% 12.6% 13.4% 17.6% 12.6% 13.5% 17.4% 12.5% 13.4% 17.2% 13.5% 14.4% 18.2% 14.7 14.3 14.7 14.7 15.5 89.2 92.8 94.8 95.5 95.9 31/03/18 30/06/18 30/09/18 31/03/18 30/06/18 30/09/18 31/03/18 30/06/18 30/09/18 Tier 2 AT1 CET1 Market risk Op risk Credit RWA CET1 Tier 1 Total capital CET1 capital: +EUR 805m, due to: Significant increase in retained earnings and minority interest recognised in CET1, partly offset by IFRS9-led reclassification of own liabilities to FV Available distributable items (ADIs) at EUR 2.7bn (pre share dividend) * See footnote 1 on page 7. Credit RWA: +EUR 6.6bn in 2018 Business effects (loan growth): +EUR 6.3bn Regulatory one-off effects (higher sovereign and equity RWA): +EUR 1.6bn Portfolio changes (migration): -EUR 2.2bn Operational risk RWA down yoy and qoq on implementation of new model B3FL CET1 ratio at 13.5% at 31 Dec 2018 (YE 2017: 12.9%) B3FL total capital ratio at 18.1% (YE17: 18.2%) 32

Presentation topics Executive summary Business environment Business performance Assets and liabilities Outlook Additional information 33

Conclusion Outlook 2019 Macro outlook 2019 Real GDP growth of approx. 3% expected in 2019 in CEE and above 2% in Austria Real GDP growth to be driven by solid domestic demand, as real wage growth and low unemployment support economic activity in CEE Solid public finances across CEE Business outlook 2019 ROTE for 2019 targeted at >11% (based on average tangible equity) Revenue growth > cost growth based on mid-single digit loan growth Risk costs to rise, but to remain at historically low levels (10-20bps) Other operating result to be negatively impacted by Romanian banking tax Tax rate expected below 20% Risk factors for guidance Impact from other than expected interest rate development Political or regulatory measures against banks Geopolitical risks and global economic risks 34

Presentation topics Executive summary Business environment Business performance Assets and liabilities Outlook Additional information 35

Additional information: new segmentation Business line and geographic view Erste Group Business segments Retail Corporates Group Markets ALM & Local CC (ALM&LCC) Savings Banks Group Corporate Center Intragroup Elimination SME Local Large Corporate Group Large Corporate Commercial Real Estate Public Sector Asset/Liability Management Local Corporate Center Other Subsidiaries Group bookings Holding Corporate Center Free Capital Erste Group Geographical segmentation Austria Central and Eastern Europe Other EBOe & Subsidiaries (AT/EBOe) Savings Banks (AT/SB) Other Austria (AT/OA) Holding Business Erste Group Immorent Erste Asset Management Intermarket Bank AG Czech Republic (CZ) Slovakia (SK) Romania (RO Hungary (HU) Croatia (HR) Serbia (RS) Holding ALM Holding CC Other Subsidiaries Group bookings and IC elimination Free Capital 36

Additional information: income statement Year-to-date and quarterly view Year-to-date view Quarterly view in EUR million 2017 2018 YOY-Δ Q4 17 Q3 18 Q4 18 YOY-Δ QOQ-Δ Net interest income 4,353.2 4,582.0 5.3% 1,123.9 1,158.2 1,210.0 7.7% 4.5% Interest income 5,624.4 5,174.3-8.0% 1,400.3 1,314.0 1,374.9-1.8% 4.6% Other similar income 0.0 1,772.6 n/a 0.0 448.8 437.0 n/a -2.6% Interest expenses -1,271.3-1,003.4-21.1% -276.4-262.5-270.6-2.1% 3.1% Other similar expenses 0.0-1,361.5 n/a 0.0-342.1-331.3 n/a -3.2% Net fee and commission income 1,851.6 1,908.4 3.1% 489.7 471.4 477.7-2.4% 1.3% Fee and commission income 2,329.4 2,377.0 2.0% 605.7 584.0 587.0-3.1% 0.5% Fee and commission expenses -477.8-468.6-1.9% -116.1-112.6-109.3-5.8% -3.0% Dividend income 43.7 29.0-33.6% 6.2 4.8 6.7 7.9% 39.7% Net trading result 222.8-1.7 n/a 83.5-62.2 48.7-41.7% n/a Gains/losses from financial instruments measured at fair value through profit or loss -12.3 195.4 n/a -24.4 99.2 29.6 n/a -70.1% Net result from equity method investments 15.9 13.1-17.4% 5.7 3.0 3.1-45.8% 1.8% Rental income from investment properties & other operating leases 194.2 189.4-2.5% 47.6 47.7 43.6-8.5% -8.6% Personnel expenses -2,388.6-2,474.2 3.6% -641.3-613.8-643.8 0.4% 4.9% Other administrative expenses -1,309.6-1,234.9-5.7% -384.4-294.0-313.4-18.5% 6.6% Depreciation and amortisation -460.0-472.0 2.6% -118.9-118.0-121.7 2.3% 3.1% Gains/losses from financial assets and liabilities not measured at fair value through profit or loss, net 156.4 0.0-100.0% 85.7 0.0 0.0-100.0% n/a Gains/losses from derecognition of financial assets measured at amortised cost 0.0 0.1 n/a 0.0 0.5-0.1 n/a n/a Other gains/losses from derecognition of financial instruments not measured at fair value through profit or loss 0.0 5.7 n/a 0.0 1.0-4.1 n/a n/a Gains/losses from reclassification from amortised cost to fair value through profit or loss 0.0 0.0 n/a 0.0 0.0 0.0 n/a n/a Gains/losses from reclassification from fair value through other comprehensive income to fair value through profit or loss 0.0 0.0 n/a 0.0 0.0 0.0 n/a n/a Net impairment loss on financial assets -132.0 0.0-100.0% -60.5 0.0 0.0-100.0% n/a Impairment result from financial instruments 0.0 59.3 n/a 0.0 28.9-42.9 n/a n/a Other operating result -457.4-304.5-33.4% -160.9-32.4-67.6-58.0% >100.0% Levies on banking activities -105.7-112.2 6.2% -23.6-24.8-24.1 2.3% -3.0% Pre-tax result from continuing operations 2,077.8 2,495.0 20.1% 451.7 694.3 626.0 38.6% -9.8% Taxes on income -410.1-332.4-18.9% -44.2-120.0 22.5 n/a n/a Net result for the period 1,667.7 2,162.5 29.7% 407.5 574.2 648.5 59.1% 12.9% Net result attributable to non-controlling interests 351.5 369.1 5.0% 78.9 120.3 83.3 5.6% -30.7% Net result attributable to owners of the parent 1,316.2 1,793.4 36.3% 328.6 454.0 565.2 72.0% 24.5% Operating income 6,669.0 6,915.6 3.7% 1,732.1 1,722.1 1,819.5 5.0% 5.7% Operating expenses -4,158.2-4,181.1 0.5% -1,144.7-1,025.8-1,078.8-5.8% 5.2% Operating result 2,510.8 2,734.6 8.9% 587.5 696.3 740.6 26.1% 6.4% 37

Additional information: group balance sheet Assets Quarterly data Change in EUR million Dec 17 Mar 18 Jun 18 Sep 18 Dec 18 YOY-Δ YTD-Δ QOQ-Δ Cash and cash balances 21,796 25,246 16,888 15,237 17,549-19.5% -19.5% 15.2% Financial assets held for trading 6,349 6,603 6,888 6,034 5,584-12.0% -12.0% -7.4% Derivatives 3,333 3,696 3,804 3,303 3,037-8.9% -8.9% -8.0% Other financial assets held for trading 3,016 2,907 3,083 2,731 2,547-15.6% -15.6% -6.7% Financial assets at fair value through profit or loss 543 0 0 0 0-100.0% -100.0% n/a Non-trading financial assets at fair value through profit or loss 0 3,405 3,430 3,403 3,310 n/a n/a -2.7% Equity instruments 0 278 279 303 372 n/a n/a 22.8% Debt securities 0 2,727 2,739 2,717 2,651 n/a n/a -2.4% Loans and advances to banks 0 0 0 0 0 n/a n/a n/a Loans and advances to customers 0 401 412 383 287 n/a n/a -25.2% Financial assets available for sale 16,060 0 0 0 0-100.0% -100.0% n/a Financial assets at fair value through other comprehensive income 0 10,289 9,965 9,850 9,272 n/a n/a -5.9% Equity instruments 0 262 242 259 239 n/a n/a -7.9% Debt securities 0 10,027 9,723 9,591 9,033 n/a n/a -5.8% Financial assets held to maturity 19,800 0 0 0 0-100.0% -100.0% n/a Loans and receivables to credit institutions 9,126 0 0 0 0-100.0% -100.0% n/a Loans and receivables to customers 139,532 0 0 0 0-100.0% -100.0% n/a Financial assets at amortised cost 0 172,805 180,748 188,323 189,106 n/a n/a 0.4% Debt securities 0 23,710 24,029 25,430 26,050 n/a n/a 2.4% Loans and advances to banks 0 11,944 17,149 19,972 19,103 n/a n/a -4.4% Loans and advances to customers 0 137,151 139,570 142,921 143,953 n/a n/a 0.7% Finance lease receivables 0 3,561 3,676 3,715 3,763 n/a n/a 1.3% Hedge accounting derivatives 884 103 116 90 132-85.0% -85.0% 47.1% Property and equipment 2,387 2,342 2,363 2,327 2,293-3.9% -3.9% -1.5% Investment properties 1,112 1,106 1,102 1,100 1,159 4.3% 4.3% 5.4% Intangible assets 1,524 1,511 1,507 1,483 1,507-1.1% -1.1% 1.7% Investments in associates and joint ventures 198 197 201 200 198-0.1% -0.1% -0.9% Current tax assets 108 122 125 110 101-5.9% -5.9% -8.2% Deferred tax assets 258 319 320 333 402 55.9% 55.9% 20.7% Assets held for sale 214 228 203 196 213-0.4% -0.4% 9.0% Trade and other receivables 0 947 1,072 1,292 1,318 n/a n/a 2.0% Other assets 769 1,235 1,274 1,136 882 14.8% 14.8% -22.3% Total assets 220,659 230,018 229,878 234,827 236,792 7.3% 7.3% 0.8% 38

Additional information: group balance sheet Liabilities and equity Quarterly data Change in EUR million Dec 17 Mar 18 Jun 18 Sep 18 Dec 18 YOY-Δ YTD-Δ QOQ-Δ Financial liabilities held for trading 3,423 2,940 3,070 2,865 2,508-26.7% -26.7% -12.5% Derivatives 2,934 2,384 2,529 2,153 2,000-31.8% -31.8% -7.1% Other financial liabilities held for trading 489 555 541 712 508 3.9% 3.9% -28.7% Financial liabilities at fair value through profit or loss 1,801 14,478 14,473 14,267 14,122 >100.0% >100.0% -1.0% Deposits from customers 49 58 56 62 212 >100.0% >100.0% >100.0% Debt securities issued 1,753 13,855 13,874 13,668 13,446 >100.0% >100.0% -1.6% Other financial liabilities 0 565 544 537 464 n/a n/a -13.5% Financial liabilities at amortised cost 191,711 189,427 189,875 194,025 196,863 2.7% 2.7% 1.5% Deposits from banks 16,349 20,988 17,867 19,086 17,658 8.0% 8.0% -7.5% Deposits from customers 150,921 155,248 156,775 159,765 162,426 7.6% 7.6% 1.7% Debt securities issued 23,342 12,596 14,601 14,582 16,293-30.2% -30.2% 11.7% Other financial liabilities 1,099 595 633 591 486-55.8% -55.8% -17.7% Finance lease liabilities 0 0 0 0 0 n/a n/a -3.4% Hedge accounting derivatives 360 277 311 342 277-23.1% -23.1% -19.1% Fair value changes of hedged items in portfolio hedge of interest rate risk 666 0 0 0 0-100.0% -100.0% >100.0% Provisions 1,648 1,799 1,688 1,628 1,705 3.4% 3.4% 4.7% Current tax liabilities 101 114 127 126 99-1.8% -1.8% -21.5% Deferred tax liabilities 61 54 65 67 23-62.8% -62.8% -65.9% Liabilities associated with assets held for sale 3 4 3 3 3 20.3% 20.3% 9.1% Other liabilities 2,596 2,958 2,558 3,109 2,323-10.5% -10.5% -25.3% Total equity 18,288 17,968 17,708 18,396 18,869 3.2% 3.2% 2.6% Equity attributable to non-controlling interests 4,416 4,353 4,402 4,518 4,494 1.8% 1.8% -0.5% Additional equity instruments 993 993 993 993 993 0.0% 0.0% 0.0% Equity attributable to owners of the parent 12,879 12,622 12,313 12,884 13,381 3.9% 3.9% 3.9% Subscribed capital 860 860 860 860 860 0.0% 0.0% 0.0% Additional paid-in capital 1,477 1,477 1,477 1,477 1,477 0.0% 0.0% 0.0% Retained earnings and other reserves 10,542 10,286 9,977 10,548 11,045 4.8% 4.8% 4.7% Total liabilities and equity 220,659 230,018 229,878 234,827 236,792 7.3% 7.3% 0.8% 39

Additional information: regulatory capital position/requirement (SREP) Internal CET1-target for 2020 of 13.5% already met in 2018* Combined impact of countercyclical buffers amounts to 44bps in 2019 Management buffer targeted in 100-150bps range from 2019 Erste Group Consolidated Erste Group Unconsolidated Phased-in Fully loaded Phased-in Fully loaded 2016 2017 2018 2019e 2017 2018 2019e Pillar 1 CET1 requirement 4.50% 4.50% 4.50% 4.50% 4.50% 4.50% 4.50% Combined buffer requirement 0.88% 1.90% 3.19% 4.94% 1.34% 3.07% 4.77% Capital conservation buffer 0.63% 1.25% 1.88% 2.50% 1.25% 1.88% 2.50% Countercyclical capital buffer 2) 0.00% 0.15% 0.31% 0.44% 0.09% 0.20% 0.27% OSII/Systemic risk buffer 0.25% 0.50% 1.00% 2.00% 0.00% 1.00% 2.00% Pillar 2 CET1 requirement 1.75% 1.75% 1.75% 1.75% 1.75% 1.75% 4.38% Pillar 2 CET1 guidance 1.66% 1.05% 1.00% 1.00% 0.00% 0.00% Regulatory minimum ratios excluding P2G CET1 requirement 9.75% 8.15% 9.44% 11.19% 7.59% 9.32% 11.02% 1.50% AT1 Tier 1 requirement NM 9.65% 10.94% 12.69% 9.09% 10.82% 12.52% 2.00% T2 Own funds requirement NM 11.65% 12.94% 14.69% 11.09% 12.82% 14.52% Regulatory minimum ratios including P2G CET1 requirement 9.75% 9.81% 10.49% 12.19% 8.59% 9.32% 11.02% 1.50% AT1 Tier 1 requirement NM 9.65% 10.94% 12.69% 9.09% 10.82% 12.52% 2.00% T2 Own funds requirement NM 11.65% 12.94% 14.69% 11.09% 12.82% 14.52% Reported CET1 ratio as of December 2018 1) 13.54% 21.35% Buffer to MDA restriction as of 31 Dec 18: 347bps Available distributable items (ADI) as of 31 Dec 18: EUR 2.7bn (pre share dividend) *) See footnote 1 on page 7. 1) Consolidated capital ratios pursuant to IFRS. Unconsolidated capital ratios pursuant to Austrian Commercial Code (UGB) and on phased-in basis. ADIs pursuant to UGB. 2) Planned values based on Q4 2018 exposure (Q4 18 countercyclical buffer of 0.31% for Erste Group Consolidated). 40

Additional information: gross customer loans By risk category, by currency, by industry Gross cust. loans by risk category (EUR bn) Gross customer loans by currency (EUR bn) Gross customer loans by industry (EUR bn) 152.0 143.5 146.0 148.5 152.8 5.8 5.5 5.3 5.3 4.9 14.2 1.6 14.7 1.6 15.2 14.8 1.5 1.4 16.4 5.2 121.9 124.2 31/03/18 126.6 30/06/18 130.6 30/09/18 126.3 143.5 1.8 4.1 2.5 31.2 103.9 146.0 148.5 152.0 152.8 2.1 2.2 3.6 3.8 3.7 3.7 2.2 2.2 2.6 2.9 3.1 31.9 32.6 33.7 34.3 3.0 105.6 31/03/18 107.2 30/06/18 109.3 30/09/18 109.8 143.5 9.1 3.9 3.7 8.4 3.8 5.7 6.5 8.3 10.7 23.1 146.0 8.8 4.0 3.8 8.6 4.9 5.6 6.6 8.5 11.0 22.9 148.5 8.9 4.1 8.6 5.8 6.6 8.7 11.3 23.6 3.9 4.9 152.0 152.8 9.0 9.1 4.0 4.0 4.3 4.1 8.8 8.9 5.3 3.9 5.8 6.1 6.8 6.6 9.2 8.9 11.6 11.7 23.7 24.3 Gross customer loans by risk category (in %) Gross customer loans by currency (in %) 100% 9.9% 4.0% 3.7% 3.6% 9.7% 3.5% 3.4% 10.1% 10.2% 3.2% 1.1% 1.1% 1.0% 0.9% 10.7% 2.9% 1.3% 2.6% 1.5% 2.5% 1.5% 2.4% 1.5% 2.3% 1.5% 21.7% 1.8% 21.9% 1.8% 21.9% 2.0% 22.2% 2.1% 22.4% 1.9% 60.3 61.3 62.3 63.9 64.9 85.0% 85.1% 85.2% 85.9% 82.6% 72.4% 72.3% 72.2% 71.9% 71.8% 31/03/18 30/06/18 30/09/18 31/03/18 30/06/18 30/09/18 31/03/18 30/06/18 30/09/18 Other Transport & comms Financial inst. Public admin Manufacturing Real estate Non-performing Management attention Other USD CHF CEE-LCY EUR Tourism Construction Households Substandard Low risk Services Trade 41

Additional information: footprint Customer banking in Austria and the eastern part of the EU Erste Group footprint Highlights Czech Republic Customers: 4.6m Employees: 10,115 Slovakia Customers: 2.2m Employees: 4,105 Leading retail and corporate bank in 7 geographically connected countries AT CZ HR SK HU RS RO Branches: 501 Branches: 250 Hungary Customers: 0.9m Employees: 3,124 Branches: 112 Romania Favourable mix of mature & emerging markets with low penetration rates Potential for cross selling and organic growth in CEE Customers: 3.1m Employees: 7,237 Branches: 509 Direct presence Austria Croatia Serbia Indirect presence Customers: 3.7m Customers : 1.2m Customers: 0.5m Employees: 16,137 Employees : 3,168 Employees: 1,108 Branches: 899 Branches: 149 Branches: 87 Employees: FTEs as of end of reporting period 42

Additional information: strategy A real customer need is the reason for all business Customer banking in Central and Eastern Europe Eastern part of EU Focus on CEE, limited exposure to other Europe Retail banking Corporate banking Capital markets Public sector Interbank business Focus on local currency mortgage and consumer loans funded by local deposits FX loans only in EUR for clients with EUR income (or equivalent) and where funded by local FX deposits (HR & RS) Savings products, asset management and pension products Large, local corporate and SME banking Advisory services, with focus on providing access to capital markets and corporate finance Real estate business that goes beyond financing Focus on customer business, incl. customerbased trading activities In addition to core markets, presences in Poland, Germany and London with institutional client focus and selected product mix Building debt and equity capital markets in CEE Financing sovereigns and municipalities with focus on infrastructure development in core markets Any sovereign holdings are only held for marketmaking, liquidity or balance sheet management reasons Focus on banks that operate in the core markets Any bank exposure is only held for liquidity or balance sheet management reasons or to support client business Expansion of digital banking offering 43

Additional information: Ratings Composition of Erste Group Bank AG s issuer ratings Asset Risk Capital Profitability Funding Structure Liquid Resources baa2 baa1 baa3 a3 baa1 Business Diversification 0 Opacity, Complexity 0 Corporate Behaviour 0 BCA Baseline Credit Assessment baa1 Affiliate Support 0 Adjusted BCA Macro Profile Strong + Financial Profile + Qualitative Factors = + = + baa1 LGF Loss Given Failure + 2 Government Support 0 = Issuer Rating / Senior Unsecured Long-Term Outlook / Short-Term A2 Positive / P-1 SACP - Stand-Alone Credit Profile Anchor Business Position Strong +1 Capital & Earnings Adequate 0 Risk Position Adequate 0 Funding Liquidity Support ALAC Support GRE Support Group Support Sovereign Support Additional Factors a + + Above Average Strong bbb+ = Issuer Credit Rating Long-Term Outlook / Short-Term A Positive / A-1 0 0 0 0 0 0 +1 VR - Viability Rating (Individual Rating ) a SRF - Support Rating Floor NF (No Floor) IDR - Issuer Default Rating Long-Term Outlook / Short-Term A Stable / F1 Status as of 5 February 2019 44

Additional information: shareholder structure Total number of shares: 429,800,000 By investor By region Unidentified * Identified Trading ** 8.42% BlackRock Inc. 2.29% 4.06% 11.28% Erste Foundation 1 5.71% Savings Banks & Savings Banks Foundations 2 Unidentified * Identified Trading ** 8.42% Rest of world 2.29% 3.72% 27.53% Austria 3.08% Other Syndicated 3 9.92% Caixa Continental Europe 25.15% 5.00% 0.78% Employees Retail 16.29% 49.46% North America Institutional 16.60% UK & Ireland 1 Economic interest Erste Foundation, including Erste Employees Private Foundation 2 Economic interest Savings Banks & Savings Banks Foundations 3 Other parties to the shareholder agreement of Erste Foundation, Savings Banks and CaixaBank * Unidentified institutional and retail investors ** Including Market Makers, Prime Brokerage, Proprietary Trading, Collateral and Stock Lending positions which are visible through custodian banklists Status as of 8 February 2019 45

Investor relations details Erste Group Bank AG, Am Belvedere 1, 1100 Vienna E-mail: investor.relations@erstegroup.com Internet: http://www.erstegroup.com/investorrelations http://twitter.com/erstegroupir http://www.slideshare.net/erste_group Erste Group IR App for ipad, iphone and Android http://www.erstegroup.com/de/investoren/ir_app Reuters: ERST.VI Bloomberg: EBS AV Datastream: O:ERS ISIN: AT0000652011 Contacts Thomas Sommerauer Tel: +43 (0)5 0100 17326 Peter Makray Tel: +43 (0)5 0100 16878 Simone Pilz Tel: +43 (0)5 0100 13036 Gerald Krames Tel: +43 (0)5 0100 12751 e-mail: thomas.sommerauer@erstegroup.com e-mail: peter.makray@erstegroup.com e-mail: simone.pilz@erstegroup.com e-mail: gerald.krames@erstegroup.com 46