TENDER FOR RENDERING CATERING SERVICES AT BANK S STAFF TRAINING COLLEGE, ROHINI, DELHI.

TENDER FOR RENDERING CATERING SERVICES AT BANK S STAFF TRAINING COLLEGE, ROHINI, DELHI. Tender reference number: - PSB/STC/CAT-01/2018 IMPORTANT DATES DATE OF ISSUE OF TENDER LAST DATE OF SUBMISSION OF QUERIES DATE OF PRE-BID MEETING LAST DATE OF SUBMISSION OF TENDER DATE OF OPENING OF TENDER 03.02.2018 from 11.00 hrs. 17.02.2018 up to 17.00 hrs 23.02.2018 at 11.30 hrs. 07.03.2018 up to 14.00 hrs. 07.03.2018 at 15.00 hrs. STAFF TRAINING COLLEGE PLOT 3, POCKET-VIII, SECTOR 3, INSTITUTIONAL AREA, ROHINI, DELHI-110085 TEL. NO. 011-27944401 E MAIL:- STC.ROHINI@PSB.CO.IN

INDEX Tender for Rendering Catering Services at Staff Training College, Punjab & Sind Bank, Plot-3, Pocket-VIII, Sector-3, Institutional Area, Rohini, Delhi - 110085. Sl. No. I II Particulars Page No. Notice Inviting Tender 1 1. Introduction 2. Eligibility Criteria 3. Issue of Tender and bid submission 4. Authority to submit bids 5. Bid Contents 5.1 Technical Bid 5.2 Financial Bid 5.3 Earnest Money 6. Bid Features 7. Bid essentials- Contents of documents to be submitted 7.1 Technical Bid 7.2 Financial Bid 8. Pre-bid meeting 9. Bid Opening 10. Bid Evaluation 10.1 Clarification of Bids 11. Notification of award 12. Signing of contract Terms and Conditions 1. Acceptance of order 2. Commencement of work 3. Work Performance 4. Performance Bank Guarantee &Security deposit 5. Period of contract 6. Obligation of the Service provider 6.1 Work force engaged by Service provider 6.2 Tools & Equipments 6.3 Housekeeping & Maintenance 6.4 Health & Safety Measures 6.5 Quality of Food 6.6 Registers 6.7 Licenses and Registrations 6.8 Miscellaneous Obligations 7. Responsibility of the Bank 8. Tenancy Rights 9. Settlement of Bills 10. Liquidated Damages 11. Penalty 12. Abandonment of Work 13. Termination 14. Indemnity 2 2 3 4 5 5 5 5 6 6 6 7 7 8 8 9 9 9 10 10 10 11 11 11 12 12 14 14 15 15 15 16 17 17 17 18 19 19 19 20 20

15. Publicity 16. Force Majeure 17. Bribes and Gifts 18. Resolution of Disputes 19. Jurisdiction Annexure A Items of food, Beverages etc. To be served 23 Annexure B List of Indicative Brands of Items to be used in Catering 25 Annexure C Tender Offer 26 Annexure D Service Provider s Profile 27 Annexure E Letter of Authorization to Bid 28 Annexure F Details of Past work performance. 29 Annexure G Letter of Self Declaration I 30 Annexure H Permanent Skilled/Semi-skilled/Unskilled workers employed 31 Annexure I Letter of Self Declaration II 32 Annexure J Agreement Format 33 Annexure K Deed of Indemnity 34 Annexure L Financial Bid 37 Annexure M Undertaking 38 21 21 21 22 22

NOTICE INVITING TENDER To All Eligible Bidders Sub: Tender for Rendering Catering Services at Bank s Staff Training College, Rohini, Delhi. -------------------------------------------------------------------------------------------- a) Bank invites offers from service providers for Rendering Catering services at Bank s Staff Training College, Rohini, Delhi in Two Bid Systems i.e. Technical Bid & Commercial Bid. b) Tender documents are available on Punjab & Sind Bank website http://www.psbindia.com c) Service providers having at least 5 (Five) years experience of providing services in such type training institutes shall be considered for pre-qualifications. d) The services are required on contractual basis for a period of 2 (Two) years. e) Key dates for the tender is as follows: Date of Issue of Tender 03.02.2018 from 11.00 hrs. Last date for Submission of Queries 17.02.2018 up to 17.00 hrs Pre Bid Meeting 23.02.2018 at 11.30 hrs. Last date and time for Submission of Bid 07.03.2018 up to 14.00 hrs. Date of opening of Bid 07.03.2018 at 15.00 hrs. f) Bidders are requested to go through the tender document carefully and submit the tenders in separate sealed covers, duly signed super scribed as follows: Cover No 1 Technical Bid for Cover No 2 Financial Bid Cover No 3 For keeping EMD g) The Technical Bid means this tender document, excluding the Financial Bids. h) Bank will open the bids in the presence of Bidders /their representatives who choose to attend, at the time and date mentioned in Bid document at the address mentioned below Punjab & Sind Bank Staff Training College, Plot-3, Pocket-VIII, Sector -3, Institutional Area, Rohini, Delhi -110085 Dated: 07.03.2018 Time: 3.00 p.m. i) Financial Bid should only indicate prices filled as per Annexure L provided in the tender documents along with commercial terms and conditions. j) The bidders are expected to furnish all the information asked for, sign all the pages and submit the tender i.e. Technical Bid and Financial Bid in separate envelopes and super scribing on the envelop details of the services offered. PRINCIPAL, STC ROHINI Tender for Rendering Catering Services at Bank s Staff Training College, Rohini, Delhi. / Page 1 of 38

1. INTRODUCTION SECTION I Punjab & Sind Bank (PSB) invites sealed bids from eligible/reputed service providers for rendering Catering Services for approximately 150-170 persons at Bank s Staff Training College located at Plot-3, Pocket-VIII, Sector -3, Institutional Area, Rohini, Delhi - 110085 for a contract period of Two years. Consortium/outsourcing/sub-contracting/ joint venture for any job or activity as per the Bank's Tender form is not allowed. The Firm/company or any of its partners should not have been declared as defaulter with any organization for last 5 (five) years. 2. ELIGIBILITY CRITERIA The invitation of bids is open to all bidders, provided they fulfill the following eligibility criteria. SNo. CRITERIA DOCUMENTS REQUIRED 1. The Service Provider may be a Government Organization / PSU / PSE / Sole-proprietorship/ Private / Public Limited Indian Company / Partnership Firm/LLP under Indian Laws. 2. The bidder should have at least 5 years satisfactory experience in providing catering services of similar nature. Similar nature means catering services in reputed Institution(s) preferably Staff Training Colleges/Institutes located in Delhi/NCR with hostel facility, where regular daily catering services are being rendered for about 70 trainees or more. The Service Provider shall submit the Certificate of Incorporation, Memorandum of Association and Articles of Association. In case of Public Ltd Company, Certificate of Commencement of Business will additionally be required and in case of Partnership firm, Registered Partnership deed will be additionally required. (Profile of the service provider as per Annexure D and Authorization of Bid as per Annexure E should be submitted.) Copy of satisfactory performance certificates (on the letter head of service recipient with complete address and telephone no.) along with the work order indicating the experience of the agency in having executed similar category contract/s (in Delhi/ NCR only) during the last 5 years (minimum) ending 31.03.2017 in reputed training institutions/psu/central/state Government/Private Organizations of which at least one must be presently running. Details of past performance as per Annexure F should also be submitted. Tender for Rendering Catering Services at Bank s Staff Training College, Rohini, Delhi. / Page 2 of 38

3. The bidder should be a profit making company and must have an Annual Turnover (Sales) of Rs.30.00 Lakhs during the last 3 years ending 31.03.2015, 31.03.2016 and 31.03.2017 in Catering business in Delhi/NCR. 4. The bidder should not be declared by any Public/Private Organization to be ineligible / disqualified to participate for corrupt, fraudulent or any other unethical business practice and also should not have been Blacklisted/ removed by Public/Private Organization during last 5 preceding years. 5. The bidder should have registered with the following statutory authorities: - E.S.I.C., E.P.F, Income Tax, GST etc. The bidder should have valid license for operating Catering business (including from FSSAI, Labour Law etc) wherever necessary. 6. The service provider should comply with the requirement of manpower for rendering the catering services. 7. The bidder shall strictly adhere to a) Child Labor Abolition Act b) Essential Commodities Act c) Food and Beverages Act d) State Guest Contract Act and e) any other Act as applicable from time to time. Audited Profit & Loss A/c and Balance Sheet for 31.03.2015, 31.03.2016 and 31.03.2017. A Self- declaration certificate that the bidder has not been declared ineligible/ disqualified to participate for corrupt, fraudulent or any other unethical business practice by any Public Organization. (as per Annexure G) Photocopies of valid registrations/ license should be furnished with the Tender. Photocopy of the valid latest Income Tax return should be furnished by the bidder. The present list of employees viz. Name, age, employee code, designation, experience in the field etc proposed for the catering services in the STC Building should be submitted as per Annexure H. A Self- declaration certificate that the bidder strictly adheres to a) Child Labor Abolition Act b) Essential Commodities Act c) Food and Beverages Act d) State Guest Contract Act and e) any other Act as applicable from time to time must be enclosed.(as per Annexure I) 3. ISSUE OF TENDER AND BID SUBMISSION a) Bids are invited from service providers located in Delhi/NCR who are eligible to do catering business in India under relevant Indian Laws as in force at the time of bidding. b) The Tender can be downloaded from the Bank s website, i.e., www.psbindia.co.in Tender for Rendering Catering Services at Bank s Staff Training College, Rohini, Delhi. / Page 3 of 38

c) Bidders are advised acquaint the Location of site, transport facility and other aspects. d) Bidders will be given permission to visit the site with prior appointment up to one day prior to the last date of submission of tender. e) The Service provider shall not be entitled to any claim of compensation for difficulties faced or losses incurred on account of any site condition which existed before the commencement of work or which in the opinion of the Bank might be deemed to have reasonably been inferred to be so existing before the commencement of work. f) Bank shall not consider any request for date-extension for bid-submission on account of late downloading of Tender by any prospective service provider. g) Bank reserves the right to amend the tender prior to the last date for bid-submission. The Bank may at its discretion, extend the last date for bid-submission on any justified ground. h) The Service provider shall bear all the costs associated with the preparation and submission of bid and Punjab & Sind Bank or its any employee will in no case be responsible or liable for these costs, regardless of the conduct or outcome of the bidding process. i) Technical Bids and Financial Bids are to be submitted in separate sealed covers, duly signed and super scribed as: TECHNICAL BID/ FINANCIAL BID FOR RENDERING CATERING SERVICES FOR STAFF TRAINING COLLEGE OF PUNJAB AND SIND BANK AT PLOT-3, POCKET- VIII, SECTOR -3, INSTITUTIONAL AREA, ROHINI, DELHI - 110085. j) The name and address of the service provider shall necessarily be written on all the covers. Bids duly sealed, addressed to the Principal should be dropped in the tender box on or before 07.03.2018 up to 2.00 P.M. at the following address., STAFF TRAINING COLLEGE PLOT-3, POCKET-VIII, SECTOR -3, INSTITUTIONAL AREA, ROHINI, DELHI -110085 Tel: 011-27944401 E-mail: STC.ROHINI@PSB.CO.IN k) In the event of the specified date for bid-submission being declared a holiday for the Bank, the bids will be received up to the appointed time on the next working day. l) Any bid received by the Bank after the last date/time for bid-submission will be rejected and returned unopened to the service provider. 4. AUTHORITY TO SUBMIT BIDS: a) Only authorized personnel of the firm or organization shall sign the bid. b) The proposal must be accompanied with an undertaking letter duly signed by the designated personnel providing a Bid commitment. The letter should also indicate the complete name and designation of the personnel. c) In case the principal service providers authorize their business partners to bid on their behalf, a separate authorization letter as per format Annexure E (Letter of Authorization to bid) enclosed, along with a commitment to fulfill the terms of tender should be submitted. Tender for Rendering Catering Services at Bank s Staff Training College, Rohini, Delhi. / Page 4 of 38

d) The certified photocopy of Resolutions/Authority/ Power of Attorney having authority to authorize the person to submit Bid documents on behalf of the company shall be enclosed. 5. BID CONTENTS 5.1 TECHNICAL BID: a) The Technical Bid should be completed in all respects and contain full information required in the documents. b) It should not contain any price information. It is mandatory to submit the technical details in the prescribed format duly filled in along with the offer. c) In case of non-submission or partial submission of technical details, Bank at its discretion may not evaluate the offer. d) The technical bid must be submitted in an organized and structured manner. 5.2 FINANCIAL BID: a) The Price quoted should be only in Indian Rupees. b) The rates quoted in the Bid shall be inclusive of all labour, cleaning material, present & future taxes and duties such as Excise Duty, Octroi and also delivery and cost of material at site and any other taxes applicable and exclusive of GST. Further rates shall be inclusive of labour charges, uniform for labour, crockery, materials required for catering, insurance premium covering any risk to labour etc. c) The Bids with correction and or overwriting, if not duly authenticated, will be liable for rejection. d) Rates quoted in the Financial Bid shall be valid for acceptance for a period of 3 (three) months from the date of opening of the Bids. 5.3 EARNEST MONEY a) Earnest money deposit of Rs.3,00,000/- in the form of Demand Draft issued by Public Sector Bank in India favoring Punjab & Sind Bank payable at New Delhi must be submitted along with the technical bid. b) No interest would be payable on the earnest money deposit amount. c) This amount would be forfeited if the service provider withdraws his bids during the period of bid validity. d) The earnest money must be submitted along with technical bid. e) In the event of non-submission of earnest money deposit, the proposal would be rejected. f) EMD would be released to the unsuccessful bidders after signing of the contract agreement with L1 bidder and finalization of Bank s internal procedures for the same. g) EMD of the successful bidder shall be released after submission of the Performance Bank Guarantee. h) The EMD shall be from any scheduled commercial Bank in India other than Punjab & Sind Bank. Tender for Rendering Catering Services at Bank s Staff Training College, Rohini, Delhi. / Page 5 of 38

6. BID FEATURES a) All bids and supporting documentation shall be submitted in English only. b) All costs and charges related to the bid shall be expressed in Indian Rupees (in INR) only. c) The Bids shall be valid for a period of 03 months from the date of submission of bids. A bid valid for a shorter period shall be rejected by the Bank as non responsive. d) Each tender shall be made in the legal name of the Service provider and shall be signed and duly stamped by the Service provider or a person duly authorized to sign on behalf of the Service provider. 7. BID ESSENTIALS - CONTENTS OF DOCUMENT TO BE SUBMITTED The service provider shall submit the following: a) The Bank in case of non-adherence to the Format or partial submission of bid will not evaluate the bid. b) Each page of it shall be serially numbered, signed and duly stamped by the service provider or a duly authorized person to sign on behalf of the Service provider, c) Any interlineations, erasure or overwriting shall be valid only if these are duly authenticated by the person(s) signing the bid. 7.1 TECHNICAL BID. a) Service Provider s Profile (Annexure D) b) All pages of bid document must be signed and stamped. c) Earnest Money Deposit of Rs.3,00,000/- d) Copy of satisfactory performance certificate - Minimum 5 Nos, 1 satisfactory performance certificate for each year out of which 1 (one) must be of current Financial Year. e) Audited Profit and Loss Account and Balance sheet for the year ending on 31.03.2015, 31.03.2016 and 31.03.2017. f) Letter of Authorization to Bid (Annexure E). g) Power of Attorney (if any). h) Details of work executed in the last 3 years. i) Past Performance (Annexure F). j) Organizational Setup - Details of Key skilled, semi-skilled and unskilled workers employed (Annexure H) k) Details of Litigation/Arbitration, if any. l) The last assessment order with latest I.T.R. as submitted with Income Tax Authority. m) Copy of Certificate of Incorporation n) Copy of Memorandum & Article of Association o) Copy of Registered Partnership deed. p) Copy of License issued under Shop & Establishment Act under corporation area, if any. q) Copy of VAT/Sales Tax Registration & receipts/challan thereof (latest Sales Tax Return copies) r) Copy of Service Tax/ GST Registration Tender for Rendering Catering Services at Bank s Staff Training College, Rohini, Delhi. / Page 6 of 38

s) Copy of PAN Card t) Copy of PF Registration u) Copy of ESI Registration v) A Self- declaration certificate that the service provider has not been declared by any Public/Private Organization to be ineligible/ disqualified to participate for corrupt, fraudulent or any other unethical business practice and also have not been Blacklisted / removed by Public/Private Organization during last 5 preceding years (Annexure G). w) Other information -Any other relevant information, which is necessary to be furnished, must be provided. 7.2 FINANCIAL BID. a) Covering Letter. b) Financial Bid as per Annexure L. Note: Bank reserves the right to accept/reject the tender in the instance service provider fails to furnish any of the above pointed documents. 8. PRE-BID MEETING: A pre-bid meeting will be held on 23.02.2018 at 11.30 hrs at the following address to clarify doubts or queries if any, of the service providers. STAFF TRAINING COLLEGE, PLOT-3, POCKET-VIII, SECTOR -3, INSTITUTIONAL AREA, ROHINI, DELHI -110085 Tel: 011-27944401 E-mail: STC.ROHINI@PSB.CO.IN Dated: 23.02.2018 Time: 11:30 A.M. The service providers shall give in writing the points on which clarifications are required by them, sufficiently in advance. Clarifications/ details furnished by the Bank in writing alone shall be binding and shall form part of the tender document. Clarifications are to be requested by prospective service providers in the following format (in word document) through e-mail stc.rohini@psb.co.in and the hardcopy through courier/hand delivery. The last date of submission of queries is 17.02.2018 up to 17.00 hrs. SNo TENDER Clause No/Page No TENDER Term Service providers Request for following Clarifications Tender for Rendering Catering Services at Bank s Staff Training College, Rohini, Delhi. / Page 7 of 38

Changes if any made in the tender conditions, consequent to the pre-bid meeting will be informed to the service providers participated in the pre-bid meeting besides uploading the corrigendum in Bank s website. However, newspaper advertisement notifying the corrigendum will not be published. Hence the Service providers shall keep visiting the Bank s website for changes if any made in the tender document consequent to Pre-bid meeting. 9. BID OPENING a) The Bank will open the bids, in the presence of Service providers/ their representative (with letter of authorization) who choose to attend, at the time and date mentioned in Bid document at the address mentioned below STAFF TRAINING COLLEGE, PLOT-3, POCKET-VIII SECTOR -3, INSTITUTIONAL AREA, ROHINI, DELHI -110085 Tel: 011-27944401 E-mail: stc.rohini@psb.co.in Dated: 07.03.2018 Time: 3:00 PM b) The service providers representatives who are present shall sign register evidencing their attendance. In the event of the specified date of bid opening being declared a holiday for Bank, the bids shall be opened at the appointed time and place on next working day. c) The commercial bid shall be opened in the presence of Service providers representative, whose bids are considered as responsive as per the technical and other qualification criteria as underlined in the bid document. The Bank will prepare the minutes of bid opening. d) No offer can be modified or withdrawn by a Service provider after submission of Bid/s. e) If any of the Service providers or all the Service providers, who submitted Bids are not present during the specified date and time of opening, Bank will proceed further with opening of the Bids in their absence. 10. BID EVALUATION i. The tenders received within the due date and time only will be considered for evaluation. ii. The Technical bids shall be opened and the bid/s received will be scrutinized to determine whether they are complete in all respects as per the requirement of tender and subsequent clarifications, whether the documents have been properly signed and whether items are offered as per this tender requirements. iii. The Bank will examine the bids to determine whether they are complete, whether any computational errors have been made, whether required information have been provided as underlined in the bid document, whether the documents have been properly signed, and whether bids are generally in order. iv. Technical bids of the service providers meeting the minimum pre-qualification criteria will be evaluated for compliance of other terms and conditions. Tender for Rendering Catering Services at Bank s Staff Training College, Rohini, Delhi. / Page 8 of 38

v. Based on the evaluation results, the Bank will shortlist the service provider who are considered to be suitable. The decision of the Bank regarding the short-listing of the service provider shall be final and binding on the bidder. vi. The Technically successful bidder, for quality check, will arrange the food for the staff for three days on the dates informed by Principal STC, Rohini before opening of Commercial Bid. The payment for which will be made as per the rates accepted by the Bank of L1 bidder. Also team of STC Rohini with principal can, pay on site surprise visit for food quality checkup etc. vii. The commercial bids of only the successfully qualified bidders whose Technical bids are found acceptable will be opened subsequently on the date that will be conveyed to them in advance. viii. Arithmetical errors will be rectified on the following basis. If there is a discrepancy between unit price and the total price that is obtained by multiplying the unit price and quantity, the unit price shall prevail and total price shall be corrected. If the supplier does not accept the correction of the errors, its bid will be rejected. ix. If there is discrepancy between words and figures, the amount in the words will prevail. x. The L1 bidder will be determined on the basis of the evaluation method as detailed in the next clause. Any incomplete or ambiguous terms/conditions/quotes will disqualify the offer. 10.1 CLARIFICATIONS OF BIDS To assist in the examination, evaluation and comparison of bids the Bank may, at its discretion ask the service provider for clarification and response shall be in writing and no change in the price or substances of the bid shall be sought, offered or permitted. 11. NOTIFICATION OF AWARD The acceptance of a tender, subject to contract, commercial considerations & compliance with all the terms and conditions will be communicated in writing by means of placing order at the address supplied by the service provider in the tender response. Any change of address of the Service provider, should therefore be promptly notified to The Principal, Staff Training College, Punjab & Sind Bank, Plot-3, Pocket-VIII, Sector-3, Institutional Area, Rohini, Delhi-110085 and written confirmation of such notification obtained. 12. SIGNING OF CONTRACT The successful service provider(s) shall be required to enter into a contract with PSB within 15 days of the award of the tender/ Letter of Intent or within such extended period as may be specified by The Principal, Staff Training College, Punjab & Sind Bank, Plot-3, Pocket-VIII, Sector-3, Institutional Area, Rohini, Delhi-110085. Tender for Rendering Catering Services at Bank s Staff Training College, Rohini, Delhi. / Page 9 of 38

SECTION II TERMS & CONDITIONS OF CONTRACT 1. ACCEPTANCE OF WORK i. The order shall be placed to lowest bidder. On acceptance of tender, the Bank shall issue a Letter of Intent (LOI) to the successful bidder. ii. The Service provider shall give an unconditional letter of acceptance of LOI. The Bank has a right to cancel the order if the same is not accepted within a period of 7 days from the date of the order. iii. Firm work order will be placed by the Bank, only after the successful service provider signs the Agreement. iv. If need arises, Bank may again go for tender process after completion of present agreement and in that case Bank will start the process of floating tender 3 (three) months before the expiry of the existing contract period. However owing to any delay in the tender process, the existing service provider shall continue to provide the services upto 6 (Six) months at the same rate and terms & conditions. 2. COMMENCEMENT OF WORK i. The Service provider shall provide catering services as per the requirements and satisfaction of the Principal / Authorised person from time to time as set out in Annexure-A hereto. ii. The quality of ingredients used for preparation of eatables, beverages etc. shall be of good quality and as decided by the Principal / authorised person (Annexure B). iii. Timings of service of food and beverages and the menu as approved by the Principal / authorised person will be displayed on the Notice Board in the dining hall by the Service provider. iv. Bed tea will be served in the hostel rooms, whereas breakfast, lunch and dinner will normally be served in the Dining Hall. Afternoon-tea, coffee, snacks, forenoon tea, coffee, snacks, will be served in the lounge near the class rooms or at such places as may be desired by the Principal / authorised person. Appropriate meals will be served to sick persons, guests etc. in their respective rooms. v. Daily menu on a weekly basis will be prepared and submitted in advance to the Principal / authorised person for approval. The various items of the menu will be changed frequently to provide variety and uniform standard. The menu decided by the Principal/Authorised Person must be adhered to at all costs. Non-adherence to the menu will attract penalties to be decided at the sole discretion of the Principal / authorised person, which will be binding on the Service provider. vi. The Service provider shall not levy or receive any charges for table service. The Officer and other members of the staff of the Bank shall be entitled to use the canteen for consumption of food and refreshments brought by them from outside. Tender for Rendering Catering Services at Bank s Staff Training College, Rohini, Delhi. / Page 10 of 38

3. WORK PERFORMANCE Timely service and uninterrupted performance of the contractual obligation under the contract shall be the essence of the contract. 4. PERFORMANCE BANK GUARANTEE & SECURITY DEPOSIT a) Initial contract value will be calculated as [Lump sum all inclusive charges(exclusive of GST and other taxes) per participant per day *22*170*12]. b) The Contractor, whose tender is accepted, will be required to furnish performance guarantee of 5% (Five Percent) of the initial contracted value. This guarantee shall be in the form of Fixed Deposit Receipts or Bank Guarantee favoring Punjab and Sind Bank issued by any Scheduled Bank other than Punjab & Sind Bank. c) The contractor, whose tender is accepted, will also be required to furnish by way of Security Deposit for the fulfillment of his contract, an amount to 5% of the annual contract value of the work. The Security deposit will be collected through deductions at the rate of 5% from each bill of the contractor to reach the security deposit of 10% of annual contract value. d) Annual contracted value shall be calculated on actual Number of Participants & Number of days of training held by submitting weekly bills. e) The total Security deposit shall be 10% of the annual contract value, which includes both the above Performance Bank Guarantee and Security deposits. f) On completion of the contract period, the accounts of work shall be closed and the settlement for refund of excess Security Deposit received, if any shall be made. g) EMD will be released to service provider after receiving Performance Bank Guarantee of 5% of contracted value from L1 bidder. h) No interest is payable on security deposit. i) This security deposit will be refundable after 03 months after expiry of the contract or after the termination of the contract, subject to adjustment of amounts dues to the bank or on account of any statutory liability under the Contract Labour Act or such other Acts. j) The release of such security deposit will not prejudice the right of the bank against the service provider to get reimbursed any amount or claim that is paid or met by the bank which is otherwise payable by the service provider. k) It is agreed that the bank shall have the right to retain or refuse to pay the amount as mentioned hereinabove in full or in proportion thereof in the event of the service provider committing any breach or failure to comply with the any of terms and conditions of the agreement. The bank shall the sole judge as to any breach or failure and extent of such breach or failure committed by the service provider and the amount retainable in respect thereof and the decision of the bank in this regard shall be final and binding on the service provider. 5. PERIOD OF CONTRACT The period of contract shall be for two years and, in case need arises, extendable on mutually agreed terms at that time. The contract could also be renewed for a fraction stroke part of the year provided the services are found to be satisfactory. Rates quoted by the service provider will be unchanged during the period of the contract. Tender for Rendering Catering Services at Bank s Staff Training College, Rohini, Delhi. / Page 11 of 38

The service provider shall be liable for payment of any or all taxes etc., now in force or thereafter imposed, increased and revised from time to time by the Central or State Government or by any other authority with respect to or covered by wages, salaries, or other compensations paid or payable to persons employed by the Service provider. 6. OBLIGATIONS OF THE SERVICE PROVIDER 6.1 WORK FORCE ENGAGED BY THE SERVICE PROVIDER i. The Service provider shall engage the services of sufficient number of able, trained, efficient, neat, healthy, honest, well-behaved persons for cooking, serving and cleaning of kitchen, dining halls and services areas at his cost. However, the Service provider shall deploy a minimum of 3 waiters / serving personnel for 25 participants. For every additional group of 15 participants / part thereof, the Service provider shall deploy additional one waiter / serving personnel. ii. In any case, the Service provider shall have to engage the services of sufficient number of waiters etc. and one or more full time supervisors and shall ensure that a minimum of 10 employees are engaged for catering service at any time. iii. The Service provider shall engage fully trained and adequately experienced personnel, who are medically fit. They should be free from all infectious diseases. The Service provider shall get his employees medically examined once in 6 months and obtain fitness certificates or as instructed by the Bank. iv. The service provider will have to employ the required staff at his own cost and bear all the statutory and other liabilities for rendering catering service. v. The service provider undertakes to pay monthly wages to the workers as per the minimum wages of Govt. orders and also pay P.F., Bonus, Gratuity and variable Dearness Allowance under Minimum Wages Act, 1948 as notified by Delhi Administration from time to time. vi. The Service provider shall give necessary guidance and directions to his employees to carry out the jobs assigned to them by the Service provider and / or the Bank. vii. The Service provider shall also furnish a detailed duty chart of his employees at the beginning of every month and keep informed the office of any change made in the list from time to time. viii. The duty chart for the month should give the specific names of the employees and the respective duties they are required to attend to. He will, on the request of Principal / authorized person, immediately remove from work any person(s) / employee(s) who may, in the opinion of the Principal / authorized person be unsuitable or incompetent or who may misconduct himself and such a person shall not be again employed or allowed in campus without the permission of the Principal / authorized person. ix. The Service provider will ensure that his employees abide by the orders of the Principal/ Faculty Members / any other person authorized by the Principal for the purpose of discipline etc. Tender for Rendering Catering Services at Bank s Staff Training College, Rohini, Delhi. / Page 12 of 38

x. The Service provider shall appoint Manager (s) / Supervisor (s) with good manners and with catering background who should be available round-the-clock for attending to the services and complaints and requirements of participants, visitors etc. xi. A complete list of persons engaged by the service provider together with the bio-data and latest photograph should be submitted to the Institute by the service provider before commencement of the work order. Any change in the staff should be intimated to the Bank immediately. xii. The Service provider shall provide list of person on duty employed by him in connection with performance of his contract for catering services, furnish proof by submitting copies of such letters received by the employees. The list so provided to Bank shall make clear that the concerned employee is the employee of the Service provider only and the Bank has no obligation or any relationship as to employment or otherwise whatsoever with him. xiii. The service provider shall issue proper identity cards to his staff with latest photograph which the staff of the Service provider shall wear at all times. xiv. All the persons employed by the service provider should be well mannered and should be in proper uniform. The employed persons should wear uniform on all days during the catering hours. The cost of the uniform has to be borne by the service provider. xv. All the persons employed by the service provider should be above 18 years of age and medically fit to work. xvi. The Service provider s employees will be allowed entry into the premises of the Bank with the specific permission of the Bank or any Staff authorized in this behalf. xvii. The Bank reserves the right to grant permission or to refuse permission or to withdraw it where it has been granted earlier without assigning any reasons. xviii. The Service provider shall ensure that his employees attend to their assigned duties and do not wander or roam about or pose disturbance to the Institute, its staff, guests or participants. xix. Except the personnel of the Service provider working in the night shift other persons deployed by the Service provider will not be allowed to be in the Institute during night time or to use the Institute for their residential purpose. xx. The service provider shall be responsible for the safety of his staff and should follow all rules and regulations pertaining to safety. In case of any damage to property OR persons, the service provider shall be responsible for such damages. The service provider has to take personal insurance policies against such risk/damage. Service provider should indemnify the Bank for any claims arising from the above. xxi. The service provider shall be responsible for the good conduct and performance on the part of the staff and shall be deemed for all legal and contractual purposes, as the employer of such persons and such persons will not have any claim for employment with the Bank now or at a future date. Any consequence arising out of such claims shall be the sole responsibility of the service provider. xxii. The Service provider shall be responsible for the proper behaviour of all his staff (supervisory and workmen) and others and shall exercise a degree of control over them and in particular without prejudice to the said generality the Service provider shall be bound to prohibit and prevent any employee (supervisory and workmen) from trespassing or acting in Tender for Rendering Catering Services at Bank s Staff Training College, Rohini, Delhi. / Page 13 of 38

any way detrimental or prejudicial to the interest of the community or of the properties or occupier of lands or Properties in the neighborhood and in the event of such employees trespassing, the Service provider shall be responsible for consequent claims or action for damages or injury or any other ground whatsoever. The decision of the officer authorized by the Principal / authorized person in the matter whatsoever under this clause shall be final and binding on the Service provider. xxiii. Service provider shall comply with statutory obligations pertaining to Minimum Wages Act, Contract Labour Act and such other Central and State Laws as are applicable to him from time to time. xxiv. The service provider shall obtain adequate insurance policy in respect of his workmen to be engaged for the work towards meeting the liability of compensation arising out of death/injury/disablement at work etc. xxv. The Service provider shall be fully responsible for any of the consequences arising out of non-verification of the employees by the police, irrespective of whether these employees are regular or temporary or on casual/daily wages. xxvi. Any dispute arising regarding the above contract including the interpretation of the scope of the work, the decision of the Bank shall be final and binding on the service provider. 6.2 TOOLS & EQUIPMENTS The Service provider shall provide very high standard cooking utensils, bone china crockery, glassware, cutlery, table linen etc. for use of the catering at his own expenses. The table linen will be changed daily and washed & ironed at his expenses. The said items shall be of first class quality and shall be to the full satisfaction of the Principal, whose decision in this regard shall be final and binding on the Service provider. The standard of cleanliness of kitchen utensils, crockery, glassware, cutlery; linen etc. shall be of very high order and any laxity in this regard will attract severe penalties of the amount to be determined by the Bank. The service provider shall be bound by the decision of the Bank. 6.3 HOUSEKEEPING & MAINTENANCE i. The Service provider shall maintain and upkeep the Canteen/Lunch room, Store, Washing Place, surroundings etc. in the said premises in clean and hygienic condition to the satisfaction of the Bank. ii. The Service provider will provide at his cost toilet soap/liquid soap and hand towels for the washing place provided in the dining hall etc. iii. It shall be the responsibility of the Service provider to employ sufficient staff and to provide cleansing material of first class quality for the cleaning, washing area, pantry, kitchen, dining hall and service area. iv. Cleanliness and maintenance of all these areas including adjoining open spaces will be the exclusive responsibility of the Service provider. v. Service provider shall be responsible for pest control or similar job to ensure that the washing / pantry / kitchen / dining hall and service areas including adjoining open spaces are pest-free. Tender for Rendering Catering Services at Bank s Staff Training College, Rohini, Delhi. / Page 14 of 38

vi. Any laxity in the cleaning of these areas will attract severe penalties to be decided on the sole discretion of the Principal, which will be binding on the service provider. 6.4 HEALTH & SAFETY MEASURES i. Preparation and service of food must conform to the highest hygienic and sanitary standards. ii. The Service provider shall store food stuffs, drinking water and other articles in a hygienic condition. iii. The Service provider shall remove garbage from kitchen and dining hall etc. daily at his own cost and dump / dispose off at proper place. iv. Any stale and / or rejected material (raw or cooked), shall be removed from Institute premises immediately by the Service provider. v. The Service provider shall be solely responsible for any consequences covering legal/medical/financial costs arising out of serving adulterated, contaminated and poisonous food to participants, staff, guests etc. 6.5 QUALITY OF FOOD i. The Service provider shall be solely responsible for the procurement of all articles of food and provisions. The service provider shall bear complete financial responsibility for all the purchases and financial commitments he may enter into for fulfilling the contract. ii. The Service provider shall supply quality food stuffs, beverages and other refreshments to the satisfaction of the Bank. iii. The Service provider shall provide fresh, hygienic and filtered drinking water in the dining hall, place of service etc. iv. Bank has a right to inspect the materials used by the Service provider periodically and impound any items, the quality of which is found substandard. v. The Course Coordinator/Principal or one of his representatives is authorized to have food on training days and no charges will be paid in this regard. The contractor will also provide complementary tea/coffee to all staff members of the Bank once in morning and once in evening. vi. The Bank shall have full rights and shall be at liberty to refuse to accept the service of any of the items of the food, beverages etc. vii. The Service provider shall maintain standard of quality in the catering services compared to one rendered by 3-4 star hotels. The Bank shall also have the right to insist doing any service of catering and care taking which has already been performed if the same is not carried out to the satisfaction of the Bank. viii. The quality of food and the specification of material shall be maintained by the service provider irrespective of number of participants. 6.6 REGISTERS i. Item-wise daily catering services provided will be entered in a register which will be maintained by the Service provider. The Service provider will also be required to furnish authenticated item-wise daily catering service provided statement to authorized officer of the Bank. Tender for Rendering Catering Services at Bank s Staff Training College, Rohini, Delhi. / Page 15 of 38

ii. The Service provider shall also maintain all registers as required by the Food & Supply Department and obtain such license(s) as required for the storage of different commodities, materials, items etc. iii. The Service provider shall keep and maintain regular and proper books of accounts supported by vouchers so that the same may be available for inspection by any authorized person of the Bank etc. iv. The Service provider shall maintain permanent records of all equipments etc. supplied to him by the Bank. At the end of each quarter and also at the end of the contract period, the Service provider will prepare the list of all items held by him and show them separately in good condition, repairable, irreparable and missing and make them available for the purpose of joint verification by the authorized officer of the Bank and the Service provider. Cost of missing or damaged items shall be re covered from the Service provider. v. The service provider shall, keep a complaint book at a conspicuous place in the premises in which the complaints may be recorded, which shall be open to inspection by persons duly authorized by the Bank and shall be placed before them on the first Saturday of each English calendar month or the following working day, for inspection. 6.7 LICENSES AND REGISTRATIONS i. The Service provider shall comply with all applicable laws, rules and regulations in force. ii. The Service provider shall fully comply and obtain any license(s), permit, consent, sanction etc. namely applicable labour and other laws, rules and regulations relating to P.F. Act and statutory requirements including safety regulations which are in vogue or will become applicable in future including the payment of P.F. contributions, Payment of Bonus Act, Minimum Wages Act, FSSAI (wherever applicable), Workmen s Compensation Act, ESI, C.L. (R&A) Act, Essential Commodities Act, Migrant Labour Act, Contract Labour (Regulation and Abolition) Act, 1970 and/or such other Acts or Laws, regulations passed by the Central, State, Municipal and Local Government Agency or authority, including T.D.S. as per I.T. Act, applicable from time to time ; or as may be required or called for from / by local or any other authorities for doing such work. iii. The Service provider shall keep and get renewed such license(s), permission etc. from time to time. The Service provider shall be responsible for any contravention of the Local, Municipal, other Laws, Rules, Regulations etc. iv. The Service provider shall produce the license(s) permission etc. so obtained to the College or furnish copies thereof as and when required by the Bank. v. All the Rules & Regulations regarding hygiene, health etc. issued by the State, Municipal Corporations, any other authorities shall be strictly adhered to by the Service provider. vi. In the event of the Bank being held liable in any manner for any default or failure on the part of the bidder, the Bank shall always be kept indemnified by the bidder in that behalf. Tender for Rendering Catering Services at Bank s Staff Training College, Rohini, Delhi. / Page 16 of 38

6.8 MISCELLANEOUS OBLIGATIONS i. The Service provider shall be solely responsible for maintaining all the provisions provided by the Bank and shall also be responsible for the optimum usage of the other resources provided by the Bank viz. electricity, LPG, water etc. ii. The running expenses of tools and equipments provided by the Bank will be borne by the Service provider iii. The service provider shall not be allowed to carry away any material/item out of Bank premises without the permission of authorised representative. iv. If at any time during the subsistence of the contract, the Bank so desires to utilize the services of the Service provider for any special parties, seminars, conferences, meetings or otherwise the Service provider shall arrange the same at the approved rates or on mutually agreed rates in case the items are outside the list of items for which rates have already been agreed to in the contract. 7. RESPONSIBILITY OF THE BANK i. The service provider will also be provided with the Electricity used for warming the food in the dining hall. Light and water (for drinking and other purposes) shall be provided by the Bank at free of cost. ii. Required furniture will be provided by the Bank in the Canteen/Lunch Room. iii. The Bank shall provide proper receptacles for throwing refuse from the canteen/lunch room and the Service provider shall arrange at his own cost for regular, prompt and proper removal of such refuse from the Bank premises, every day. iv. The Bank may provide the following facilities: a) Dining Hall, Kitchen, Pantry, Store room, employee room; b) Reasonable equipment (Gas range with oven, Deep freezer, Water cooler, geysers, hot case, bottle cooler, storage cupboard, work tables, Service counters / service stations, dining room furniture, Electrical and plumbing fitting in the kitchen) for use of the Service provider in the Institute. v. Whereas Bank would endeavour to provide these facilities, non-provision of some equipments, shall not be a cause for the Service provider for providing inefficient and inadequate services. vi. On termination of the contract, if the service provider fails to return the said equipments in good and working condition or fails to return at all, the Bank has the right to get replaced or repaired at the risk and cost of the Service provider and such cost shall be appropriated from the pending bills / security deposit or through other remedial legal measures. Repair, maintenance and upkeep etc. of all the appliances, equipments etc. will be done by the Service provider at his cost. 8. TENANCY RIGHTS i. The place provided to the service provider should be used only for the performance of the duties under the contract and not for any other purpose and only for the period till the contract is in force. The place should be vacated at once when the Contract is terminated / ended. Storage of materials at site would be at service provider s risk. Tender for Rendering Catering Services at Bank s Staff Training College, Rohini, Delhi. / Page 17 of 38

ii. Nothing herein contained shall be construed to create any tenancy in service provider s favour of the Premises at the Bank Offices and other service areas at the Bank. On termination of the contract, Bank will re-enter and retake possession of the Premises serviced by the Service provider under this contract. The Service provider shall not assign or transfer howsoever the benefit or burden of the contract to any person or concern workers/ labourers. 9. SETTLEMENT OF BILLS i. The Principal, STC on behalf of the Bank will enter into a contract with the lowest quoted bidder and weekly payment to the service provider on satisfactory performance of the services. ii. The payment made will be based on rates contracted. iii. The rate contracted should cover the obligations of service provider under the contract. No separate payment will be made for any type of the services. iv. The rates contracted shall include all statutory taxes, minimum wages applicable or would be applicable (as per Central Labour Wages Act), transportation, insurance, cleaning material, profit & overheads, etc. v. The supervisor of the service provider shall maintain register for item-wise daily catering services, inventory of different commodities, materials, items etc, complaint register and produce the same along with the bills every week while claiming the payment for the contract. vi. While submitting the subsequent bill the services provider must file a certificate certifying the following a) Wages of workers were credited to their Bank accounts on (Acknowledgment by Bank enclosed). b) ESI Contribution relating to workers amounting to Rs. was deposited on (Copy of Challan enclosed with contribution sheet) c) EPF Contribution relating to workers amounting to Rs. was deposited on (copy of the Challan enclosed with contribution sheet) d) We are complying with all statutory Labour Laws including Minimum Wage Act. The payment would be made on monthly basis on verification of attendance sheets, wage register, monthly ESIC/EPF/Service Tax/GST challan /Deployment sheets/ Duty Roster/Satisfaction Report duly signed by Service Provider. vii. While making such payment the Bank shall make the following deductions. a) Tax deduction, if any, as applicable as per the Government rules. b) The amount equivalent to any damages/loss etc. caused to the Bank by the workmen/employees of the service provider. c) Any other charges, penalties and other deduction etc. d) Security Deposit @5% of the basic bill amount excluding statuaries taxes. e) The Bank reserves right to correct arithmetical errors or other errors in the matter in which the Bank consider suitable and deem fit. This adjustment shall be acceptable to and binding upon the Successful Bidder. Tender for Rendering Catering Services at Bank s Staff Training College, Rohini, Delhi. / Page 18 of 38