Profile & Products

PROFILE

WHO IS ARIMA ARIMA is a software house dedicated to the provision of state of the art software solutions to the Insurance and Reinsurance industry. ARIMA was born in 1995 within the Arab Insurance Group (ARIG), and officially registered in 2002. ARIMA solutions cater to all sectors of the industry: General, Medical, Life, and Reinsurance Management as core back-office systems. Front-Office solutions: agent/client portals, mobile applications, and digital distribution channels. Our software solutions are geographically implemented in numerous locations in the African continent, Middle-East, and South-East Asia. Our range of services includes business consultancy, project management, software customization and implementation, training and support. Our products combine years of professional industry knowledge and technical expertise by a dedicated team of business analysts, developers, business underwriters, insurance and technology experts, thus our slogan: insurance applications by insurance people 3

CUSTOMER CARE

CUSTOMER CARE We at ARIMA take pride in our approach to our client and offer a special relationship to ensure that they receive continued support. This covers not only support of the application system but technical advice and assistance on infrastructure, database maintenance, technology upgrades, etc. In addition, our ongoing dialogue and the feedback from clients helps to continually improve the business logic and rules that are embedded in our solutions. Our Helpdesk is available 365 24/7 to support our clients; our support team comprises highly skilled technical and business individuals who are able to understand the business and provide the best technical resolve. All clients are also encouraged to attend an annual User Group Forum where they have the opportunity to meet each other and discuss with ARIMA mutual areas of interest and challenges, as well as receiving details on new releases, technology trends, new products and enhancements. 5

EXPERIENCE

EXPERIENCE ARIMA is a subsidiary of the (ARIG) Arab Insurance Group, based in Bahrain, and Bsynchro Holdings, a technology an innovation campus, based in Beirut. The unique partnership compliments the business knowledge with technology and innovation, delivering an end product satisfying the business needs. We have over 30 years experience in the Insurance and Reinsurance domain. Our systems have been designed and built by a team of highly skilled technicians and professional Business Users, Underwriters, Claim Assessors, Analysts, Technology Experts and System Developers. We invest in our team, where each member has undergone insurance business courses, facilitating the necessary exposure to understanding the business processes. This investment gives us a unique edge, where we understand your language and are able to assist. The same applies with technology, where we ensure that our team is fully certified and updated on the latest technology trends and are equipped with the correct tools. ARIMA is an Oracle and Microsoft certified partner, which facilitates our team and research and development unit, with access to the latest technology and tools. This fusion of technology with business allows us raise our slogan: insurance applications by insurance people Today our solutions from core back-end systems, portals and mobile applications are implemented in some of the top names in the industry in various countries from Africa, Middle-East, through to South-East Asia. We have over 80+ clients in 26 countries. 7

SOLUTIONS

SOLUTIONS ARIMA has developed a suite of software solutions and additional modules to meet the needs of the insurance and reinsurance industry. This includes: Reinsurance Management System (RMS) Private Medical System (PMI) General Insurance System (GIS) Life Insurance System (LIFE) General Ledger (AGL) Takaful Solutions Portals (Agent/Client) Mobile Applications Additional Modules 9

REINSURANCE MANAGEMENT SYSTEM

REINSURANCE MANAGEMENT SYSTEM The RMS solution is a complete package catering to the needs of the Reinsurance Industry. The system is fully parameterized and includes audit trails and management controls. The system also incorporates many business rules that allow for clean data capture and analysis of the data at various levels. The key features are: Processes Facultative and Treaty Business Policy Administration module Comprehensive Claims Management Integrated Retrocession module Accounting module General Ledger Interface Powerful On Line enquiry and reporting facilities 11

GENERAL INSURANCE SYSTEM

GENERAL INSURANCE SYSTEM The GIS System caters for the full range of non life and medical lines of business. This includes Motor, Marine, Fire, Property & Casualty, Liability etc. The embedded Product and Process Generator tools allow users to rapidly design and introduce new products and processes. GIS includes Product Set Up, Offer and Policy Processing, Endorsements, Integrated Claims, Reinsurance, Accounting, and an integrated GL system. 13

MEDICAL INSURANCE SYSTEM

MEDICAL INSURANCE SYSTEM The PMI system caters for end to end processing of medical insurance. PMI manages drug controls, dental validations, Direct and TPA Processing, Group and Individual policies, and member management. The key features are: Group and Individual policies Simple and flexible product design Automated rules based rating Automatic Member loads and card printing Integrated Claims Management module Automated Reinsurance General Ledger Interface Powerful On Line enquiry and reporting facilities 15

LIFE INSURANCE SYSTEM

LIFE INSURANCE SYSTEM The LIFE system caters for all aspects of the business, from underwriting, premium collection, commission calculation, through to policy administration, claims processing, and reinsurance. In addition, the system provides automated premium calculations, individual and group products, claims management, lapsed policy processing, bonus processing, and agency management. The Life systems facilitates creation and management of a full range of conventional as well as unit-linked and savings products. Tools allow the business users to create and validate calculations and formulas which assist the business. The key features are: Conventional & Unit Linked processing Group & Individual business Product & Process Generator Offer, Policy and Endorsement Processing Automated Premium calculations Integrated Claims management module Switch & Redirect module Surrenders module Agency Management Automated Reinsurance Management 17

ADDITIONAL MODULES

ADDITIONAL MODULES The General Insurance System (GIS) offers integrated additional modules in support of the business needs: SMS Imaging ACP Automatic Cheque Production Court-Case Document Tracking System Transaction Matching Business Exception Module Agent/Client Portals Mobile Applications Digital Distribution Dashboard 19

FLEXABILITY & CONTROL

FLEXABILITY & CONTROL The range of solutions offered by ARIMA address many management concerns as well as audit prerequisites. Our systems are designed with business logic and flexibility, empowering the end user with the necessary features and tools in addressing the needs of the business. The solutions include: Multi language capability (English, Arabic, French) Multi Currency and controlled exchange rates Multi Branch Multi-Currency Built in Business rules Integrated General Ledger System User defined rules User defined input screens and processes Approval processing at the required levels Security and authorization processing Audit Controls on the transactions Periodic processes (Reserve Revaluations, control reports) Powerful Management reporting facility End-to-End fully integrated solutions Microsoft Office integration 21

TECHNOLOLGY PARTNERS

TECHNOLOLGY PARTNERS HTML/JavaScript WF WCF WIF Mobile 23

OUR CLIENTS

25 OUR CLIENTS

CONTACT US ARIMA Insurance Software WLL ARIG House, Mezzanine Level, P.O. Box 15642, Diplomatic Area, Manama, Kingdom of Bahrain Tel: (+973) 17 544 111 Fax: (+973) 17 918 111 www.arima.com.bh info@arima.com.bh ARIMA WLL ARIMA Insurance ARIMA_insurance 27