BVN:
INVESTOR S BANK ACCOUNT UPDATE FORM FOR DIRECT SETTLEMENT CSCS Plc, Stock Exchange House (Floors 1, 12, 13, 14 & 15), 2/4, Customs Street, P.O.BOX 3168, Marina, Lagos State. E-Mail: info@cscsnigeriaplc.com Website: www.cscsnigeriaplc.com Telephone Number: + 234 (1) 9033551 (FORM 001) ACCOUNT TYPE: PERSONAL CORPORATE (Please Tick appropriately) CLIENT S DETAILS AFFIX NAME OF CLIENT (surname first) OR COMPANY S NAME: PASSPORT PHOTOGRAPH DATE OF BIRTH/CAC NO:.... MOTHER S MAIDEN NAME (where applicable).... ADDRESS.. CSCS ACCOUNT NUMBER CLEARING HOUSE NUMBER TEL. NUMBER: (1)... (2).. E-MAIL ADDRESS :( 1).. (2).. DO YOU OPT FOR DIRECT SETTLEMENT INTO YOUR BANK ACCOUNT? YES NO SIGNATURE: (1)... (2). (For Corporate accounts, two authorized signatories must sign with their passports photographs affixed and company s Seal appended on this form). CLIENT S BANK DETAILS (SETTLEMENT BANKS ONLY) BANK NAME:. BANK BRANCH. ACCOUNT NUMBER: BANK VERIFICATION NUMBER (BVN) TYPE OF ACCOUNT (Please tick the type of account) Current Savings STOCKBROKING FIRM DETAILS. MEMBER CODE: STOCKBROKING FIRM:. AUTHORISED SIGNATORIES & COMPANY S STAMP (1)..... (2)..
Terms and Conditions (Member of the Nigerian Stock Exchange) I/We hereby request and authorize you to: Open an account in my/our name and at any time subsequently to open such further accounts as I/We may direct and in consideration, I/We understand and agree that: (a) (b) (c) (d) (e) (f) Calyx Securities Limited's ("Calyx") offices are open for business between the hours of 8.00am and 5:00pm on each day that is a designated Business Day in Nigeria("Business Day"). Client advices and mandates should be sent physically to Calyx Securities Limited at 42/43 Marina, A.G Leventis Building, Lagos or such other office or offices as Calyx Securities Limited may from time to time maintain elsewhere in Nigeria or via e-mail. The dedicated e-mail address for mandates is info@calyxsec.com Clients' mandates can also be given through secure on-line stockbroking account which can be accessed, through www.calyxsecurities.com or via SMS on 08120099414. On no occasion should payment be made by cash or to individual staff account. Payment should be made directly to our designated bank account. Mandates/amendments received after the trading period on any Business Day will be executed on the next Business Day after such receipt. Mandates/amendments received on a day that is not a Business Day will be deemed to have been received on the Business Day immediately following the day of actual receipt. (g Where a mandate consists of a purchase instruction, it can only be processed if sufficient cleared funds are available to execute such an instruction. (h) Calyx Securities Limited executes transactions based on the ruling market prices of stocks on The Nigerian Stock Exchange only (j) (k) (l) Calyx Securities Limited is acting as execution-only stockbrokers and not financial advisors. Consequently client's BUY and SELL mandates, shall be executed only on the floor of The Nigerian Stock Exchange. Calyx Securities Limited executes mandates on a best efforts basis only. It is therefore unable to guarantee that a mandate will be executed on a particular day even where such mandate indicates that the relevant transaction is to be effected at "market price". Buy and Sell mandates can only indicate one price not a range of prices. (m) Valid mandates have an execution period of ten (10) Business Days unless otherwise specified by the client after which they will be deemed to have expired. (n) By the close of business on the next working day after submission of a mandate, Client will be advised of the outcome by e-mail. (o) The Client is liable to pay all applicable statutory charges on transactions executed on the floor of The Nigerian Stock Exchange as may be advised from time to time by the regulatory authorities please confirm the ruling charges from the company's website, enquire physically from the Customer Service Officers or through the Customer Service lines listed in (i) above (p) All other transactions consummated outside the floor of the stock exchange shall attract charges as will be specifically agreed between the parties in writing. I/We hereby apply for the opening of account with Calyx Securities Limited. I/We understand that the Information given herein and the documents supplied are the basis for opening such account and therefore certify that such information is correct. I/We agree to be bound by the terms and conditions governing the operations of the account. Declaration Account Holder Surname First name Other name Signature. Date
Indemnity Whereas: I/We (Member of the Nigerian Stock Exchange) of Operate and continue to operate stockbroking account(s) with Calyx Securities Limited of (The Company) as the beneficial owner of the investments hereby warehoused in the above designated Stockbroking House hereby declare as follows: I am fully aware that Buy and/or Sell Mandate for the trade of shares/stocks/bonds through our CENTRAL SECURITIES CLEARING SYSTEM LTD (CSCS) Account domiciled with the company shall be by Buy and/or Sell Mandate Form executed in accordance with the existing mandate. I/We hereby acknowledge that the use of facsimile (fax), telephone, text messages (SMS), e-mail, letters (on letterhead or otherwise) or other unsecured means of communication to convey instructions for the trade of Shares/Stocks/Bonds or.any other such instructions not backed by a duly executed Buy and/or Sell Mandate Form that will lead to the sale or purchase as the case may be of shares/stock/bonds on my account is associated with additional risks and fraud exposure; And whereas, I/We had issued in the past and still intend to further issue buy/sell mandates in the aforementioned forms otherwise than by a formal buy/sell mandate; The company has requested and I have agreed to provide the Indemnity under the conditions herein contained: NOW THEREFORE, I/We instruct that the company should accept and execute instructions and/or give effect to requests to buy or sell stocks on my behalf, any other instruction relating to my account on any of the services usually rendered by the company to her clients, where such instructions and/or requests are given by any of the aforementioned means. IN CONSIDERATION of the company agreeing to accept and act upon any such instructions, communications and documents by facsimile (fax), telephone, e-mail, letters issued by me for the trade of shares/stocks/bonds and unaccompanied by a duly executed Buy and/or Sell Mandate Form, I/We hereby irrevocably undertake to indemnify the Company and hold it harmless from and against all costs (including without limitation to legal fees and expenses, claims, losses, liabilities, damages and proceedings) whatsoever that the company may suffer or incur or that may arise as a result of the company accepting or accepting or acting upon such instructions, communication or documents and including risks due to errors in transaction, misunderstanding or error on the part of the company regarding my identity. I/We hereby irrevocably release the company from all liability in the event that any telephone, text messages, e-mail, facsimile transmission or letter is not received, or is mutilated, altered, illegible or interrupted, duplicated, incomplete,unauthorized, or delayed for any reason. The company shall have absolute discretion, for any reason whatsoever, to act or not to act upon documentation received by facsimile, e-mail or letters or instructions received by telephone unaccompanied by my executed Buy and/or Sell Mandate Form and/or to request verification of documents and instructions received by such means. Furthermore, I/We do hereby" undertake that I/We will at all times sufficiently indemnify you and keep you indemnified against all liabilities and against all actions suits, proceedings, claims, demand, cost and expenses whatever which may be taken or made against you or incurred or become payable by you by reason of your reliance on the information provided in this account opening package and signature sample therein Dated this Date: Signed, Sealed and Delivered By the within named Signature... In the presence of: Name Signature.
CLIENT S ACCOUNT OPENING DECLARATION I/We confirm that I(We have gone through the content of the Account Opening Form, Terms and Conditions, Indemnity, Client s Complaint Management Policy and Client Investment Policy and that I(we) understood the content and do hereby agree and accept the above terms. Name: Signature: Date:
Client s copy COMPLAINT MANAGEMENT POLICY Calyx Securities Limited is committed to continuously improve our commitment to serve our clients by meeting their needs and expectations. As part of restoring investors confidence in the Capital Market, it is pertinent to develop a complaints management policy to bring a smooth business relationship between our firm and our clients. The Management is committed to ensuring that complaints are dealt with in a responsive, efficient, effective, fair and economical way. Complaint means an expression of dissatisfaction made to an organization, related to its product/services, or the complaints handling process itself, where a response or resolution is explicitly or implicitly expected. PURPOSE OF THE POLICY *provide an avenue for customer s complaints *provide an efficient, fair and accessible framework for resolving customer complaints *provide a consistent framework that promotes the timely and fair resolution of complaints or concerns raised about operational or process issues LODGING A COMPLAINT Complaints may be made through a number of channels, each reflecting different degrees: *walk in to write a complaints letter *send an e-mail to any of the named designated e-mails: info@calyxsec.com operations@calyxsec.com Dayo.olawuyi@calyxsec.com *send a registered mail to the company business address: AG Leventis Building, 42/43 Marina, Lagos. RESPONSE TO COMPLAINTS An acknowledged letter will be sent via e-mail within 24hrs, registered mail (courier) within 48hrs or immediate acknowledgment on receipt of complaint letter from walk in clients. RESOLUTION TO COMPLAINTS The management will have a reconciliation meeting with client to agree on terms of resolution. A letter will be sent to the client which will be received/acknowledged by the client. Reference documents will be submitted by the clients for reconciliation.
Client s copy Introduction INVESTMENT POLICY The purpose of this Investment Policy Statement is to provide you with a comprehensive and unambiguous record of Calyx Securities Ltd Management s investment philosophies, strategies and processes. Our aim is to help you make smart decisions about your money and, ultimately, to enjoy the peace of mind that is the product of a successful investing experience. Our Responsibilities In addition to any responsibilities imposed by law or by the rules of the Securities & Exchange Commission, our responsibilities are: 1. When so requested by you, to help you decide on a suitable asset allocation policy. To recommend and to attempt to arrange for you the investments you select. 2. You have not imposed any specific restrictions on the type of investments you may wish to consider; thereby leaving Calyx Sec Ltd free to suggest whatever may seem appropriate having regard to your circumstances at any particular time. 3. For the avoidance of doubt, it is understood and agreed that Calyx Sec Ltd is not a fund manager of investments 4. When so requested by you, to use its best endeavours to provide valuations of the investments it has arranged for you. 5. It is understood and agreed that Calyx Sec Ltd should use its best endeavours to exceed your investment performance expectations but will incur no liability to you if unsuccessful. Your Responsibilities: 1. To review this Investment Policy Statement and satisfy yourself that it is acceptable to you before you sign it. If any points are not absolutely clear you should discuss them with Calyx Sec Ltd. 2. To advise Calyx Sec Ltd in writing if at some future date the terms of the Statement become unacceptable to you. 3. To read any investment literature provided for you by Calyx Sec Ltd or by the managers of your investments and to notify Calyx Sec Ltd if there are any points which you do not understand. You retain absolute discretion over all investment and implementation decisions. 4. To advise Calyx Sec Ltd in writing if you wish any specific 'ethical' concerns to be considered before investment advice is given to you. This could cover, for example, particular industries such as alcohol, armaments or tobacco or might relate to investment in countries with a political regime which you would find unacceptable. You should note that with collective investments, other than the small number of specifically 'ethical' funds, it may not be possible to identify from day to day the exact constituents of a fund in which you have invested or in which you are considering investing so it would be appreciated if you would stipulate investment constraints only in relation to those matters about which you feel strongly. To date you have made no such stipulation. 5. To maintain a disciplined approach to investment. 6. Have the right to make sole investment decisions without recourse Summary of Understanding & Declaration: 1. I understand that there is no such thing as an investment which will give me above average returns without the acceptance of above average risk and that above average risk does not guarantee higher returns. 2. I understand that my investments may go down in value as well as up and that past performance is not a reliable guide to future performance. I also understand that I may not recover from an equity linked investment the whole of the sum originally invested.