FORD OPTIONS Vehicle Condition Report Please fax / E-mail to the Used Vehicle Remarketing Team on 01727 793046 / vadmin4@ford.com (Encrypted with 7-zip), along with a copy of the V5. If you have any queries please call us on 03457 125 490 FORM COMPLETION DETAILS (FOR DEALER USE ONLY) Please complete this appraisal form in the presence of the customer (instructions are included on pages 2-5) and where the vehicle is to be returned to Ford Credit, send a copy of the form using the fax number / E-mail address above within 3 days. Please ensure the customer receives a copy of the Ford Options Handback Customer information Sheet attached to this appraisal form. Where the vehicle is being returned to Ford Credit, it is the responsibility of the Dealer to maintain the vehicle in the same condition as detailed below. 1. CUSTOMER & VEHICLE DETAILS Please complete all details (PRINT) Account Number: 2. DEALER DETAILS Please complete all details (PRINT) Dealership Name:.... Address:.. Customer Name: Contact Telephone No:....... Address:.. Registration: Telephone No:..... Contact Name:..... Vehicle Model & Colour:. Date vehicle returned to dealership:..... 3. APPRAISAL OF VEHICLE CONDITION Acceptable 1 Chargeable 1 A 3 B 3 C 3 Acceptable 1 Chargeable 1 A 3 B 3 C 3 Other Damage & Documents / Keys Front Bumper 2 3 4 O/S/R Wheel 0 1 2 Available Missing Grille 2 3 4 Spare Wheel & Tyre 0 1 2 Full Service History Bonnet 2 4 6 N/S/F Tyre 0 0 3 V5 Registration Doc N/S/F/ Wing 2 4 6 N/S/R Tyre 0 0 3 MOT (if applicable) N/S/F Door 2 4 6 O/S/F/ Tyre 0 0 3 Spare Keys N/S/R Door 2 4 6 O/S/R Tyre 0 0 3 Master Key N/S/R Wing 2 4 6 Wheel Trims 0 1 2 Fobs N/S Wing Mirror 1 2 3 Windscreen 0 1 2 Other Damage: O/S Wing Mirror 1 2 3 N/S Window 0 1 2 Boot/Hatch 2 4 6 O/S Window 0 1 2 Rear Bumper 2 3 4 Rear Windows 0 1 2 O/S/R Wing 2 4 6 Engine 0 1 2 O/S/R door 2 4 6 Transmission 0 1 2 O/S/F Door 2 4 6 Brakes 0 1 2 (e) TOTAL O/S/F Wing 2 4 6 Steering 0 1 2 (Other Damage) (Ex VAT) Roof 2 4 6 Tools/Jack/Nut 0 1 2 Vehicle Mileage Headliner 0 1 6 Stereo 0 1 2 Vehicle's Contracted Mileage + 1 month 2 : Vehicle's Actual Mileage: Seats 1 2 3 Front Lights 0 1 2 Interior Trim 0 1 2 Rear Lights 1 2 3 Carpets 0 1 2 N/S/F Wheel 0 1 2 N/S/R Wheel 0 1 2 O/S/F/ Wheel 0 1 2 Total points: (d) Total Cost for damage: Points x 30 (Ex VAT) Input Tax Was Input Tax Reclaimed by the customer on this vehicle? Yes No Excess Miles: Pence per Mile (ex VAT): (f) Excess Mileage Charge (f): (ex VAT) Total Charges (Damage (d + e) + Mileage (f)) Total exc VAT VAT Total Inc VAT 1: In relation to the fair wear and tear section of the "Guide to your Ford Options agreement" 2: Add one month extra mileage allowance. (See guidance sheet page 3) 3: A: Minor damage requiring repair; B: Major damage that can be repaired to a merchandisable standard; C: Major damage requiring replacement part(s) 4. CUSTOMER DECLARATION - TO BE COMPLETED IN ALL CASES I hereby certify that the dealer has provided me with the Ford Options Handback Customer information Sheet. I have read and understood this Document. I hereby certify that the vehicle described above was returned on...... I offer to sell this vehicle to the Ford Dealer and if this offer is accepted by the Ford Dealer I am aware that the Dealer will settle the outstanding finance and any Optional Final Payment directly with FCE Bank plc on my behalf. If the offer is not accepted by the Ford Dealer I am aware that the vehicle will be returned to FCE Bank plc on my behalf. In the event that the vehicle is returned to FCE Bank plc, I am aware that the Dealer will not settle any default amount, or amounts which become due as a result of excessive wear and tear as set out above or mileage above the mileage set out on the face of the finance agreement. OR I do not wish the Ford Dealer to buy my vehicle, it must be returned directly to FCE Bank plc PLEASE DELETE WHERE APPLICABLE: I agree / do not agree* that the vehicle is in the condition detailed in Section 3 above. * Please detail: I will / will not appoint an independent inspector to assess the vehicle. I acknowledge that Ford Credit will refund the cost of this report only if it is different from the Dealer appraisal above. Signed: Date: Witness (Dealer) FCE DECEMBER 2016 Reg. in England: No. 772784 Reg. Office: Central Office, Eagle Way, Brentwood CM13 3BW Page 1 of 5 Date:
Dealer Instructions This form should be completed and signed by the customer for all Ford Options or Ford Options Cashplan handback returns, even if the Dealer plans to retain the vehicle in Dealer Stock. The customer must receive a signed Vehicle Condition Report (VCR) as a receipt for the return of the handback vehicle. Vehicle is being returned by the customer and Dealer to Ford Credit Send the signed VCR to Ford Credit. This triggers the vehicle collection and customer wear and tear / excess mileage charges process. Vehicle is being handed back by the customer but Dealer subsequently decides to retain it in Dealer stock - The Dealer should retain the signed copy of the VCR* and send the customer a purchase invoice for the vehicle. Dealer to settle the OFP directly with Ford Credit. Do not send the completed VCR to Ford Credit. *The signed VCR acts as customer acknowledgement that the Dealer may purchase the vehicle. Each of the 4 sections must be fully completed. Section 1: Customer & Vehicle Details The following information must be detailed within this section: Account Number Customers Name Customer Address & Contact Number Registration Number Vehicle Model Vehicle Colour Section 2: Dealer Details The following information must be completed each time you complete a form: Dealership Name & Number; Dealership Address; Dealership Telephone Number; Contact Name (usually the Sales Executive / Business Manager) Date Vehicle Returned to the Dealership Section 3. Vehicle Condition Appraisal & Excess Mileage Vehicle Condition Taking the published Ford Credit wear & tear standards, which forms part of the A guide to your Ford Options agreement that the customer received with their welcome letter, assess the listed items in Section 3 and mark them with a tick in the appropriate column headed - Acceptable or Chargeable. For any "Chargeable" items, ring the points under the "A/B/C" column to indicate the degree of damage. Column A - Indicates minor damage requiring repair, e.g. if the bumper has a slight scratch, you would circle the number 2. Column B - Indicates major damage that can be repaired to a merchandisable standard. Column C - Indicates major damage requiring replacement part(s) Tot al C ost f or damage ( d) : Tot al point s: Point s x 3 0 ( Ex V A T) Total Points: Add together the scores from columns A, B and C. Total Cost for damage (d): Points x 30 (Ex VAT): Multiply the total points by 30. Documents & Keys The documents listed in the documents & keys section as well as all the vehicle keys should be handed to you by the customer. Record which items have been returned and which are missing in this section. Other Damage Any items that are not included in the list of items that you have appraised but require repair should have the actual cost to replace (at manufacturers RRP) / repair added under "Other Damage". TOTA L ( e) ( O t h e r D a ma g e ) ( E x V A T ) Add up any other damage charges and record in the Total (e) (Other Damage) box. 2
Vehicle Mileage Vehicle M ileage Vehicle's Contracted M ileage 2 : Vehicle's Actual M ileage: Excess M iles: Pence per Mile (ex VAT): Excess M ileage Charge (f): (ex VAT) Vehicle s Contracted Mileage: Record the vehicle s contracted mileage allowance as shown on the customer s finance agreement. Note one extra month mileage allowance needs to be added to contracted mileage. Example 1: 6,000 mile PA contract = 500 extra miles (1 month) in total added to contracted mileage. 24 month, 6,000 mileage band = 12,000 contracted miles + 500 extra miles = 12,500 miles total Example 2: 12,000 mile contract = 1000 extra miles (1 month) in total added to contracted mileage. 36 month, 12,000 mileage band = 36,000 contracted miles + 1000 extra miles = 37,000 miles total. Vehicle s Actual Mileage: Record the vehicle s current mileage. Excess Miles: Calculate the amount of excess miles incurred. (Actual mileage approved mileage) Pence per Mile (Ex VAT): Record the pence per mile charge as detailed on the customer s finance agreement. Excess Mileage Charge (Ex VAT): Calculate the charge for excess mileage (amount of excess miles X pence per mile charge) Total Charges T o tal C harges (D amage (d + e) + M ileage (f)) Total exc VAT VAT Total Inc VAT Total (Exc VAT): Calculate the total charges for the vehicle by adding up the (d)total Cost for damage box, the (e) TOTAL (Other Damage) box and the (f) Excess Mileage Charge box. VAT: Multiply the Total Exc VAT by the current VAT rate. Total Inc VAT: Add the Total Charges (Exc VAT) and the VAT box. Note: Please do not collect charges from the customer on behalf of Ford Credit. Input Tax It is compulsory to record whether the customer has reclaimed the Input Tax (VAT), please tick the relevant box in this section. Section 4: Customer Declaration The customer needs to complete the declaration, if they wish to dispute the charges there is a section to do so, you will need to witness the customer's declaration by signing and dating the form also. There may be instances where the customer would like to return the vehicle but you would like to retain it as Dealer stock. In order for this to be allowed, the customer must not object to you purchasing the vehicle. There is a tick box for this on the VCR. Where the Dealership take a vehicle into Dealer stock, an invoice must be provided to the customer. Next Steps To return the vehicle to Ford Credit, please fax or email the VCR to the Used Vehicle Remarketing Team on 01727 793046 / vadmin4@ford.com (Encrypted with 7-zip), along with a copy of the V5. If you have any queries please call us on 0345 7 125 490. We will arrange for the vehicle to be collected from your premises as soon as possible. Please advise the customer to complete their yellow slip from the V5 and return it to the DVLA. Please ensure you pass the following Ford Options Hand back Customer Information sheets to the customer at the time the vehicle is appraised. 3
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Ford Options Hand Back Customer Information If you've reached the end of your Ford Options or Ford Options Cashplan agreement and are considering handing your vehicle back, here's a reminder of our 'Fair Wear and Tear' policy and current charges. So long as your vehicle meets the fair wear and tear standards detailed in the guide to your Ford Options agreement that you received at the start of your agreement, and its mileage is within the agreed mileage band, if the vehicle is returned at the end of the agreement, you will have nothing further to pay. If you hand back your vehicle to your Ford Dealer, they will complete a Vehicle Condition Report which is used to appraise your vehicle and determine whether it is in satisfactory condition according to the terms of your agreement with Ford Credit. Fair wear and tear means that for its age and mileage the vehicle should be in good working order, condition and repair at the end of the agreement. It is important that you sign the Vehicle Condition Report, as it is proof that the vehicle has been handed back to your Ford Dealer, and the condition it was returned in. If you do not agree with the appraisal of the vehicle, there's a section for you indicate this at the bottom of the form. Please do not forget to complete the yellow slip from the V5 and return it to the DVLA. If you have any questions please ask your Ford Dealer or call Ford Credit on 03457 125 490. Missing Documents Please make sure you are returning all the relevant documents with the car, including the service history. If you haven't returned them a charge may be incurred. Keys & Fobs When you return your vehicle you must return all keys and fobs supplied with the vehicle including any 'master' keys, or spares. The cost of any missing keys or fobs may be incurred. Damage Points Your Ford Dealer will note any items that are in unsatisfactory condition according to the fair wear and tear standards, or where parts are missing or broken. The items on the Vehicle Condition Report carry a points value. Column A is for minor damage that can be fixed using smart repair techniques, Column B is more severe damage which is repairable without replacement parts and Column C is for damage needing replacement parts or for missing items. A points value is given to each item, higher value items incur a higher number of points. Your Ford Dealer will multiply the total number of damage points by 30 + VAT to calculate the damage charge for your vehicle. Other Damage / Missing Parts Any damage (including missing items / keys) not covered by the points based system will be charged at the current manufacturers recommended retail price. Where the vehicle is extensively damaged or in very poor condition Ford Credit may elect to commission an independent report before finalising charges payable. Excess Mileage If your vehicle has exceeded the mileage allowance agreed at the start of your agreement, you will be charged for each mile over the agreed mileage. Your annual mileage allowance and the excess mileage charges are detailed in your finance agreement. Charges & How to Pay Your Ford Dealer will give you a copy of the Vehicle Condition Report which will detail the condition of the vehicle and, where applicable, any excess mileage, damage or missing document charges. You can pay Ford Credit by debit or credit card over the phone or by bank transfer. Failure to pay the charges may result in collection action being taken and may be recorded on your credit history. Disputes If you are disputing the damage charges, you can choose to appoint an independent assessor (such as the AA or RAC) to appraise the vehicle. If they find that the damage to the vehicle is less than that recorded on the Vehicle Condition Report, then Ford Credit will refund you for the cost of the assessment. We will also reduce the damage charges due. If the independent review is found to be in line with the VCR then Ford Credit will not refund the cost of the report. A copy of our complaints procedure is available at www.ford.co.uk or by calling us on 03457 125 490. 1
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