ILUMINA Limited Warranty See the separate Ilumina Digital Color Press Limited Warranties for European Union, and Germany. Xanté Corporation, (Xanté) warrants that each Xanté Ilumina Digital Color Press, Digital Envelope Press and Digital Production Press (from here on refered to as Ilumina) will be free from manufacturing defect in materials and workmanship for a period of one year from the date of purchase from an Authorized Ilumina Reseller. Customer may qualify to purchase an extended Warranty on the Ilumina for a total of up to 3 (three) years from date of original purchase by contacting Xanté for terms and conditions. The Ilumina consumables such as toners, drums, fusers and transfer belts are covered under a separate Replacement Parts and Consumables Limited Warranty. Xanté will first provide technical support via telephone services needed to address customer questions concerning configuration setup, features and their function, operational capabilities and specifications of the product. Xanté Technical Support will troubleshoot any possible defects or malfunctions and provide verbal and/or written customer repairable instructions. Customer will be asked to install consumables and customer installable parts to aid in the diagnosis. Xanté will provide unlimited phone technical support during normal working hours Monday through Friday, 0700-1800 CST excluding Xanté observed holidays. If Xanté determines that any part or component requires a trained technician to install or adjust, Xanté, at it s sole discretion, will dispatch a technician to the customer site. See CLAIM REQUIREMENTS below. To Make a Warranty Claim Warranty Details Contact Xanté Technical Support (see contact information below) within the warranty timeframe specified above. To validate your claim request, you will be asked to provide some or all of the following: Proof of Purchase Ilumina Serial Number Item Lot Number Problem Description Press Output Electronic Files If Xanté s Technical Support determines the claim is valid and requires a Replacement Part it will be shipped the same day, if possible, at Xanté s expense. Xanté will ship Replacement Parts for next business day PM delivery (Monday through Friday) if customer is located in a country where this service is reasonably available. Other services and/or expediting the standard freight are available for additional charges. Xanté technical support will be available to assist over the telephone or via email, with the parts installation if needed. During the warranty timeframe above, if Xanté determines that customer installable parts will not resolve a technical issue, and the Ilumina is within 250 miles in the U.S or CAN (or 250 km) of a trained technician, Xanté will arrange for a field service technician to come to your location. Additional charges for service may apply to installations outside the 250-mile (km) radius, which could effect response time. Field Service Technicians will confirm that parts have arrived before setting the earliest available appointment with the customer to complete the repair. Phone support shall be performed during normal business hours, Monday through Friday, 0800-1800 CST excluding Xanté observed holidays. Service performed outside of the normal working hours at the request of the customer shall be subject to availability and additional charges for labor and travel. If you prefer, you may return the Ilumina to the factory for warranty repair of any manufacturing defect during the warranty period above. For repairs covered under this limited warranty, Xanté will pay all shipping charges for which an RGA tracking number was issued, and Xanté arranged shipping. Please see Shipping Details for important packing information.
Damaged Caused by Third Party Consumables Xanté s Limited Warranty does not apply to failures caused by: (a) Unauthorized alterations, changes, modifications or service; (b) Physical damage due to water, electrical, fire, or shipping damage; (c) Negligence; (d) Misuse; (e) Abuse; (f) Improper storage; (g) Improper site preparation; (h) Improper or inadequate maintenance; (i) Operating outside of the environmental specifications; (j) Use of nonsupported media or consumables; (k) Use of customer supplied software, interfaces or peripherals; (l) Acts of war; (m) Acts of God; (n) Normal wear and tear; (o) Duty cycle abuse (p) Defacing, altering, or damaged beyond repair; (q) failure to follow instructions from Xanté, whether written, oral or outlined in Xanté s User s Guide, or any defect not specifically covered by this Limited Warranty Xanté may repair or replace the Ilumina at Xanté s discretion. Xanté may not be held liable for lost wages, or lost income resulting from any event such as defect or parts delay. Xanté shall not be responsible or liable for any special, incidental or consequential damages or loss arising from the use of this product, including but not limited to, lost profits, downtime, goodwill, damage to or replacement of equipment and property, and any cost of recovering, reprogramming or reproducing any program or data stored in or used by Xanté products. We recommend the use of Xanté consumables in your Ilumina. Use of non-xanté consumables can damage your unit and may void your Limited Warranty. Ilumina toners have been specifically designed for the Ilumina. Any damages resulting from or repairs required, due to the use of plates or consumables, that are not specifically Xanté approved are excluded and must be repaired at the customer s expense. Shipping Details Pre-authorization by Xanté Technical Support is required before returning any item to the factory. A separate RGA number will be issued for each serial numbered Ilumina being serviced. Proper packing of returned items is the exclusive responsibility of the owner of the equipment. Xanté is not responsible for any part lost or damaged in transit for any reason. To prevent damages, Xanté recommends using the original packaging in the original shipping carton and pallet. If you do not have the original packing materials, contact Xanté Customer Service to order replacements. If the shipping company determines that damage caused in transit was due to improper packing, the owner is responsible for shipping damage repairs. Claims for warranty service and repair that cannot be verified because of damage caused by improper packing are not covered under this limited warranty. THIS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY OFFERED ON THIS PRODUCT AND XANTÉ OFFERS NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY SIMILAR STANDARD IMPOSED BY APPLICABLE LEGISLATION. XANTE S RESPONSIBILITY TO REPAIR, REPLACE OR OFFER A REFUND IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED UNDER THIS LIMITED WARRANTY. For additional information on obtaining service under this Limited Warranty or for service options contact the place of purchase or contact Xanté directly at Tel: 251-473-6502, via our website at http://www.xante.com/webform /techsupport_form.aspx, or Xanté, 2800 Dauphin Street, Suite 100, Mobile AL 36606. Technologies in the Ilumina Digital Color Press, Digital Envelope Press and Digital Production Press are either patented or patent pending. Ilumina Digital Color Press, Digital Envelope Press and Digital Production Press are all registered trademarks of Xanté.
ILUMINA Limited Warranty- European Union (Excluding Germany) See the separate documents for Ilumina Limited Warranty for Germany. Xanté Corporation, (Xanté) warrants that each Xanté Ilumina Digital Color Press, Digital Envelope Press and Digital Production Press (from here on refered to as Ilumina) will be free from manufacturing defect in materials and workmanship for a period of one year from the date of purchase from an Authorized Ilumina Reseller. Customer may purchase A Premium Service and Warranty Plan on the Ilumina for a total of up to 3 (three) years from date of original purchase by contacting Xanté for terms and conditions. The Ilumina consumables such as toners, drums, fusers and transfer belts are covered under the separate Replacement Parts and Consumables Limited Warranty. Xanté will first provide technical support via telephone services needed to address customer questions concerning configuration setup, features and their function, operational capabilities and specifications of the product. Xanté Technical Support will troubleshoot any possible defects or malfunctions and provide verbal and/or written customer repairable instructions. Customer will be asked to install consumables and customer installable parts to aid in the diagnosis. Xanté will provide unlimited phone technical support during normal working hours Monday through Friday, 0830-1700 GMT+1 (Amsterdam and Paris time), excluding Xanté observed holidays. If you have purchased a Premium Service and Warranty Plan and Xanté determines that any part or component requires a trained technician to install or adjust, Xanté, at it s own discretion, will dispatch a technician to the customer site. See CLAIM REQUIREMENTS below. To Make a Warranty Claim Contact Xanté Technical Support (see contact information below) within the warranty timeframe specified above. To validate your claim request, you will be asked to provide some or all of the following: Illumina Serial Number End User Contact Details Proof of Purchase Item Lot Number Problem Description Press Output Electronic Files Warranty Details If Xanté s Technical Support determines the claim is valid and requires a Replacement Part it will be shipped the same day, if possible, at Xanté s expense. Xanté will ship Replacement Parts for next business day PM delivery (Monday through Friday) if customer is located in a country that was recognized as a part of the European Union as of December 2004. If you have purchased a Premium Service and Warranty Plan, return freight for the suspect part(s) will be paid by Xanté. Other services and/or expediting the standard freight are available for additional charges. Xanté technical support will be available to assist over the phone with the parts installation if needed. During the warranty timeframe above, if you have a purchased a Premium Service and Warranty Plan and if Xanté determines that customer installable parts will not resolve a technical issue and the Ilumina Digital Color Press is within 250 km of a trained technician, Xanté will arrange for a field service technician to come to your location. Additional charges for service may apply to installations outside the 250 km radius, which could effect response time. Field Service Technicians will confirm that parts have arrived before setting the earliest available appointment with the customer to complete the repair. Service shall be performed during normal business hours, Monday through Friday, 0830-1700 GMT+1 (Amsterdam and Paris time), excluding Xanté observed holidays. Service performed outside of the normal working hours at the request of the customer shall be subject to availability and additional charges for labor and travel. If a technical issue cannot be resolved with a technician on site and you have purchased a Premium Service and Warranty Plan, Xanté will provide a loaner unit and pay freight both ways to repair your unit at the factory.if you prefer, you may return the Ilumina Digital Color Press to the factory for warranty repair of any manufacturing defect during the warranty period above. For repairs covered under this limited warranty, XANTÉ will pay all shipping charges for which an RGA tracking number was issued, and Xanté arranged shipping. Please see Shipping Details for important packing information.
Damaged Caused by Third Party Consumables Neither Xanté s Limited Warranty nor it s Premium Service and Warranty Plan apply to failures caused by: (a) Unauthorized alterations, changes, modifications or service; (b) Physical damage due to water, electrical, fire, or shipping damage; (c) Negligence; (d) Misuse; (e) Abuse; (f) Improper storage; (g) Improper site preparation; (h) Improper or inadequate maintenance; (i) Operating outside of the environmental specifications; (j) Use of non-supported media or consumables; (k) Use of customer supplied software, interfaces or peripherals; (l) Acts of war; (m) Acts of God; (n) Normal wear and tear; (o) Duty cycle abuse (p) Defacing, altering, or damaged beyond repair; (q) failure to follow instructions from Xanté, whether written, oral or outlined in Xanté s User s Guide, or any defect not specifically covered by this Limited Warranty or any Premium Service and Warranty Plan. XANTÉ may repair or replace the Ilumina at Xanté s discretion. Xanté may not be held liable for lost wages, or lost income resulting from any event such as defect or parts delay. Xanté shall not be responsible or liable for any special, incidental or consequential damages or loss arising from the use of this product, including but not limited to, lost profits, downtime, goodwill, damage to or replacement of equipment and property, and any cost of recovering, reprogramming or reproducing any program or data stored in or used by Xanté products. We recommend the use of Xanté consumables in your Ilumina. Use of non- Xanté consumables can damage your unit and may void your Limited Warranty. Ilumina toners have been specifically designed for the Ilumina. Any damages resulting from or repairs required, due to the use of consumables, that are not specifically Xanté approved are excluded and must be repaired at the customer s expense. Shipping Details Pre-authorization by Xanté Technical Support is required before returning any item to the factory. A separate RGA number will be issued for each serial numbered Ilumina being serviced. Proper packing of returned items is the exclusive responsibility of the owner of the equipment. Xanté is not responsible for any part lost or damaged in transit for any reason. To prevent damages, Xanté recommends using the original packaging in the original shipping carton and pallet. If you do not have the original packing materials, contact Xanté Customer Service to order replacements. If the shipping company determines that damage caused in transit was due to improper packing, the owner is responsible for shipping damage repairs. Claims for warranty service and repair that cannot be verified because of damage caused by improper packing are not covered under this limited warranty. THIS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY OFFERED ON THIS PRODUCT AND XANTÉ OFFERS NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY SIMILAR STANDARD IMPOSED BY APPLICABLE LEGISLATION. XANTE S RESPONSIBILITY TO REPAIR, REPLACE OR OFFER A REFUND IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED UNDER THIS LIMITED WARRANTY. For additional information on obtaining service under this Limited Warranty or for information on other service options: Contact the place of purchase or contact Xanté directly at Tel: +31-(0)26-319.32.10 Fax: +31-(0)26-319.32.11, via our website at http://www.xante.com/webform/techsupport_form.aspx, or Xanté Europe, Marketing 1, 6921 RE Duiven, The Netherlands. Technologies in the Ilumina Digital Color Press, Digital Envelope Press and Digital Production Press are either patented or patent pending. Ilumina Digital Color Press, Digital Envelope Press and Digital Production Press are all registered trademarks of Xanté.
ILUMINA Limited Warranty- for Germany See the separate Ilumina Limited Warranties for the European Union. Xanté Corporation, (Xanté) warrants that each Xanté Ilumina Digital Color Press, Digital Envelope Press and Digital Production Press (from here on referred to as Ilumina) will be free from manufacturing defect in materials and workmanship for a period of two years from the date of purchase from an Authorized Ilumina Reseller. Customer may purchase an extended Premium Warranty on the Ilumina for a total of up to 3 (three) years from date of original purchase by contacting Xanté for terms and conditions. The Ilumina consumables such as toners, drums, fusers and transfer belts are covered under the separate Replacement Parts and Consumables Limited Warranty. Xanté will first provide technical support via telephone services needed to address customer questions concerning configuration setup, features and their function, operational capabilities and specifications of the product. Xanté Technical Support will troubleshoot any possible defects or malfunctions and provide verbal and/or written customer repairable instructions. Customer will be asked to install consumables and customer installable parts to aid in the diagnosis. Xanté will provide unlimited phone technical support during normal working hours Monday through Friday, 0830-1700 GMT+1 (Amsterdam and Paris time), excluding Xanté observed holidays. If you have purchased a Premium Plan and Xanté determines that any part or component requires a trained technician to install or adjust, Xanté, at it s own discretion, will dispatch a technician to the customer site. See CLAIM REQUIREMENTS below. To Make a Warranty Claim Warranty Details Contact Xanté Technical Support (see contact information below) within the warranty timeframe specified above. To validate your claim request, you will be asked to provide some or all of the following: Proof of Purchase Detailed End User Contact Information Ilumina Serial Number Item Lot Number Problem Description Press Output Electronic Files If Xanté s Technical Support determines the claim is valid and requires a Replacement Part it will be shipped the same day, if possible, at Xanté s expense. Xanté will ship Replacement Parts for next business day PM delivery (Monday through Friday) for customer located within Germany. If you have purchased a Premium Plan, return freight for the suspect part(s) will be paid by Xanté. Other services and/or expediting the standard freight are available for additional charges. Xanté technical support will be available to assist over the phone with the parts installation if needed. During the warranty time frame above, if you have purchased a Premium Plan, if Xanté determines that customer installable parts will not resolve a technical issue, and the Ilumina is within 250 km of a trained technician, Xanté will arrange for a field service technician to come to your location. Additional charges for service may apply to installations outside the 250 km radius, which could effect response time. Field Service Technicians will confirm that parts have arrived before setting the earliest available appointment with the customer to complete the repair. Service shall be performed during normal business hours, Monday through Friday, 0830-1700 GMT+1 (Amsterdam and Paris time), excluding Xanté observed holidays. Service performed outside of the normal working hours at the request of the customer shall be subject to availability and additional charges for labor and travel. If a technical issue cannot be resolved with a technician on site and you have purchased a Premium Plan, Xanté will provide a loaner unit and pay freight both ways to repair your unit at the factory. If you prefer, you may return the Ilumina to the factory for warranty repair of any manufacturing defect during the warranty period above. For repairs covered under this limited warranty, Xanté will pay all shipping charges for which an RGA tracking number was issued, and Xanté arranged shipping. Please see Shipping Details for important packing information.
Damaged Caused by Third Party Consumables Neither Xanté s Limited Warranty nor it s Premium Service Plan apply to failures caused by: (a) Unauthorized alterations, changes, modifications or service; (b) Physical damage due to water, electrical, fire, or shipping damage; (c) Negligence; (d) Misuse; (e) Abuse; (f) Improper storage; (g) Improper site preparation; (h) Improper or inadequate maintenance; (i) Operating outside of the environmental specifications; (j) Use of non-supported media or consumables; (k) Use of customer supplied software, interfaces or peripherals; (l) Acts of war; (m) Acts of God; (n) Normal wear and tear; (o) Duty cycle abuse (p) Defacing, altering, or damaged beyond repair; (q) failure to follow instructions from Xanté, whether written, oral or outlined in Xanté s User s Guide, or any defect not specifically covered by this Limited Warranty or any Premium Service Plan. Xanté may repair or replace the Ilumina at Xanté s discretion. Xanté may not be held liable for lost wages, or lost income resulting from any event such as defect or parts delay. Xanté shall not be responsible or liable for any special, incidental or consequential damages or loss arising from the use of this product, including but not limited to, lost profits, downtime, goodwill, damage to or replacement of equipment and property, and any cost of recovering, reprogramming or reproducing any program or data stored in or used by Xanté products. We recommend the use of Xanté consumables in your Ilumina. Use of non-xanté consumables can damage your unit and may void your Limited Warranty. Ilumina toners have been specifically designed for the Ilumina. Any damages resulting from or repairs required, due to the use of consumables, that are not specifically Xanté approved are excluded and must be repaired at the customer s expense. Shipping Details Pre-authorization by Xanté Technical Support is required before returning any item to the factory. A separate RGA number will be issued for each serial numbered Ilumina being serviced. Proper packing of returned items is the exclusive responsibility of the owner of the equipment. Xanté is not responsible for any part lost or damaged in transit for any reason. To prevent damages, Xanté recommends using the original packaging in the original shipping carton and pallet. If you do not have the original packing materials, contact Xanté Customer Service to order replacements. If the shipping company determines that damage caused in transit was due to improper packing, the owner is responsible for shipping damage repairs. Claims for warranty service and repair that cannot be verified because of damage caused by improper packing are not covered under this limited warranty. THIS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY OFFERED ON THIS PRODUCT AND XANTÉ OFFERS NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY SIMILAR STANDARD IMPOSED BY APPLICABLE LEGISLATION. XANTE S RESPONSIBILITY TO REPAIR, REPLACE OR OFFER A REFUND IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED UNDER THIS LIMITED WARRANTY. For additional information on obtaining service under this Limited Warranty or for information on other service options: Contact the place of purchase or contact Xanté directly at Tel: +31-(0)26-319.32.10 Fax: +31-(0)26-319.32.11, via our website at http://www.xante.com/webform/techsupport_form.aspx, or Xanté Europe, Marketing 1, 6921 RE Duiven, The Netherlands. Technologies in the Ilumina Digital Color Press, Digital Envelope Press and Digital Production Press are either patented or patent pending. Ilumina Digital Color Press, Digital Envelope Press and Digital Production Press are all registered trademarks of Xanté.