MASSACHUSETTS PRIVATE PASSENGER AUTOMOBILE INSURANCE MANUAL

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G. Advanced Driver Training Reserved H. Group Marketing Discount A discount applies to all coverages except rental and towing if the named insured and/or named insured s spouse is an active employee of a company approved group. This discount shall cease upon the first renewal after which the qualifying individual ceases to be a member of the group. Group eligibility criteria standards will be objectively applied to all policyholders and will meet the requirements on Massachusetts laws and insurance regulations. I. Payroll Deduction Discount A discount of 2% will be applied to all coverages except rental and towing if the premium is paid through automatic withdrawals from a company payroll system. Electric Insurance Company shall determine the eligible employer groups and to set the terms and conditions of the withdrawal including, but not limited to the amount and frequency of the deductions. The terms and fees of payroll deduction shall be consistent with the terms and fees of Electric s Electronic Funds Transfer (EFT) payment method. This discount does not apply to miscellaneous vehicles. J. Multi-Policy Discount A discount of 5% will be applied to the all coverages except rental and towing if the named insured maintains a Home, Renters or Condo policy with Electric Insurance Company. The company may apply the discount mid-term if a new homeowners policy is written or removed on renewal if the policy is cancelled. This discount does not apply to miscellaneous vehicles. K. Years Experienced Rating Factor Apply the factors for each coverage based on rated operators number of years licensed as of the inception date of the policy. No policy shall be amended to mid-term to achieve a change in the assigned operators years licensed classification. Refer to the Miscellaneous Rating Factors page for the applicable categories and factors. This factor does not apply to miscellaneous vehicles L. Category Factors The category factor will apply immediately after the selection of a territorial base rate for coverages other than Uninsured Motorists and immediately after the selection of the flat limit rate for Uninsured Motorists. Refer to the Rating Factors pages for category names and factors. Refer to the Miscellaneous Motor Vehicle section for rules on applying the category factor to miscellaneous vehicles. Policy Category Placement All policies are evaluated based on a set of policy characteristics. Underwriting Quality Index (UQI) scores are assigned to each of these policy characteristics. The summation of distinct UQI values produces a policy UQI score. Based on its UQI score, each policy will be assigned to one, and only one, category. Each category will have a distinct rating factor that is applied to the base rate for all coverages on the policy, except rental and towing. All UQI scores will be determined at new business and prior to every annual renewal. UQI scores are not affected by midterm policy changes. However, if the policy information was incorrect at inception or the prior renewal, a correction can be made. Category Model Characteristics and Factor Determination The following variables are used in the UQI scoring algorithm: Safe Driver Insurance Points Number of Listed Operators Coverage Characteristics Number of Years Voluntary Renewed Category Score Range Factor 1 0.000 to 0.015 0.870 2 0.016 to 0.067 0.900 3 0.068 to 0.270 0.985 4 0.271 to 0.325 1.065 5 0.326 & above 1.080 16 Copyright, Automobile Insurers Bureau, 2008

MISCELLANEOUS RATING FACTORS DEDUCTIBLES (RULE 16) $100** Deductibles: $1,000* $2,000* Glass Collision:.63.48 Not Applicable Limited Collision:.54.32 Not Applicable Comprehensive:.75.67.84 Including Fire, Theft and Combined Additional Coverages *Charges based on $500 Deductible Premium $300 Deductible - $10 **Applies to otherwise determined premium $500 Deductible - $13 Collision Waiver of Deductible Charges: $1,000 Deductible - $16 $2,000 Deductible - $25 SUBSTITUTE TRANSPORTATION (RULE 17) $15/Day, $450 Maximum $30/Day, $900 Maximum $45/Day, $1,350 Maximum $100/Day, $3,000 Maximum Private Passenger: $12 $63 $146 $300 Motorcycle: $45 $90 $167 $346 DISCOUNTS & FACTORS (RULE 19) Multi-Car: Annual Mileage Factor Factor Group Multi-Car Factor 0 to 5,000 0.850 General Electric 0.92 Yes.85 5,100 to 7,500 0.900 ELFUN 0.90 No 1.00 EIC 0.90 7,600-10,000 0.940 10,100 to 12,000 0.960 12,100 to 16,000 0.980 16.100 to 19,500 1.000 19,600+ 1.000 Public Transit: 10% Property Damage and Collision $75 Maximum per eligible vehicle Passive Restraint: 25% Parts 2, 3, 6 and 12 Category Factor Category Factor 1 0.870 2 0.900 3 0.985 4 1.065 5 1.080 RS-2 Contains Copyrighted Content, Automobile Insurers Bureau, 2008

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EXPLANATORY MEMORANDUM The following exhibits and explanatory notes present the latest review of Electric Insurance Company s private passenger automobile line of business for the state of Massachusetts. The proposed changes will allow us to maintain rate adequacy and offer program enhancements to better serve our current and future customers. We propose a revision to our rates and rules effective September 8, 2009 for new and renewal business. The overall effect of 3.2% is in line with our current Actuarial Indicated rate need of 7.0% as well as changes made by other Massachusetts Insurance carriers and our desired profit levels. Our proposal consists of the following: Base Rates Our proposal increases Liability base rates by 1.2% and Physical Damage base rates by 3.0%. These changes have been applied equally across all territories and classes. The attached exhibits and manual pages display our proposed base rates. Category Factor Our proposal includes a revision to our category factors. The factors will continue to apply uniformly across all applicable coverages.

G. Advanced Driver Training Reserved H. Group Marketing Discount A discount applies to all coverages except rental and towing if the named insured and/or named insured s spouse is an active employee of a company approved group. This discount shall cease upon the first renewal after which the qualifying individual ceases to be a member of the group. Group eligibility criteria standards will be objectively applied to all policyholders and will meet the requirements on Massachusetts laws and insurance regulations. I. Payroll Deduction Discount A discount of 2% will be applied to all coverages except rental and towing if the premium is paid through automatic withdrawals from a company payroll system. Electric Insurance Company shall determine the eligible employer groups and to set the terms and conditions of the withdrawal including, but not limited to the amount and frequency of the deductions. The terms and fees of payroll deduction shall be consistent with the terms and fees of Electric s Electronic Funds Transfer (EFT) payment method. This discount does not apply to miscellaneous vehicles. J. Multi-Policy Discount A discount of 5% will be applied to the all coverages except rental and towing if the named insured maintains a Home, Renters or Condo policy with Electric Insurance Company. The company may apply the discount mid-term if a new homeowners policy is written or removed on renewal if the policy is cancelled. This discount does not apply to miscellaneous vehicles. K. Years Experienced Rating Factor Apply the factors for each coverage based on rated operators number of years licensed as of the inception date of the policy. No policy shall be amended to mid-term to achieve a change in the assigned operators years licensed classification. Refer to the Miscellaneous Rating Factors page for the applicable categories and factors. This factor does not apply to miscellaneous vehicles L. Category Factors The category factor will apply immediately after the selection of a territorial base rate for coverages other than Uninsured Motorists and immediately after the selection of the flat limit rate for Uninsured Motorists. Refer to the Rating Factors pages for category names and factors. Refer to the Miscellaneous Motor Vehicle section for rules on applying the category factor to miscellaneous vehicles. Policy Category Placement All policies are evaluated based on a set of policy characteristics. Underwriting Quality Index (UQI) scores are assigned to each of these policy characteristics. The summation of distinct UQI values produces a policy UQI score. Based on its UQI score, each policy will be assigned to one, and only one, category. Each category will have a distinct rating factor that is applied to the base rate for all coverages on the policy, except rental and towing. All UQI scores will be determined at new business and prior to every annual renewal. UQI scores are not affected by midterm policy changes. However, if the policy information was incorrect at inception or the prior renewal, a correction can be made. Category Model Characteristics and Factor Determination The following variables are used in the UQI scoring algorithm: Safe Driver Insurance Points Number of Listed Operators Coverage Characteristics Number of Years Voluntary Renewed Category Score Range Factor 1 0.000 to 0.015 0.852 2 0.016 to 0.067 0.892 3 0.068 to 0.270 0.985 4 0.271 to 0.325 1.000 5 0.326 & above 1.080 T-3 Copyright, Automobile Insurers Bureau, 2008

G. Advanced Driver Training Reserved H. Group Marketing Discount A discount applies to all coverages except rental and towing if the named insured and/or named insured s spouse is an active employee of a company approved group. This discount shall cease upon the first renewal after which the qualifying individual ceases to be a member of the group. Group eligibility criteria standards will be objectively applied to all policyholders and will meet the requirements on Massachusetts laws and insurance regulations. I. Payroll Deduction Discount A discount of 2% will be applied to all coverages except rental and towing if the premium is paid through automatic withdrawals from a company payroll system. Electric Insurance Company shall determine the eligible employer groups and to set the terms and conditions of the withdrawal including, but not limited to the amount and frequency of the deductions. The terms and fees of payroll deduction shall be consistent with the terms and fees of Electric s Electronic Funds Transfer (EFT) payment method. This discount does not apply to miscellaneous vehicles. J. Multi-Policy Discount A discount of 5% will be applied to the all coverages except rental and towing if the named insured maintains a Home, Renters or Condo policy with Electric Insurance Company. The company may apply the discount mid-term if a new homeowners policy is written or removed on renewal if the policy is cancelled. This discount does not apply to miscellaneous vehicles. K. Years Experienced Rating Factor Apply the factors for each coverage based on rated operators number of years licensed as of the inception date of the policy. No policy shall be amended to mid-term to achieve a change in the assigned operators years licensed classification. Refer to the Miscellaneous Rating Factors page for the applicable categories and factors. This factor does not apply to miscellaneous vehicles L. Category Factors The category factor will apply immediately after the selection of a territorial base rate for coverages other than Uninsured Motorists and immediately after the selection of the flat limit rate for Uninsured Motorists. Refer to the Rating Factors pages for category names and factors. Refer to the Miscellaneous Motor Vehicle section for rules on applying the category factor to miscellaneous vehicles. Policy Category Placement All policies are evaluated based on a set of policy characteristics. Underwriting Quality Index (UQI) scores are assigned to each of these policy characteristics. The summation of distinct UQI values produces a policy UQI score. Based on its UQI score, each policy will be assigned to one, and only one, category. Each category will have a distinct rating factor that is applied to the base rate for all coverages on the policy, except rental and towing. All UQI scores will be determined at new business and prior to every annual renewal. UQI scores are not affected by midterm policy changes. However, if the policy information was incorrect at inception or the prior renewal, a correction can be made. Category Model Characteristics and Factor Determination The following variables are used in the UQI scoring algorithm: Safe Driver Insurance Points Number of Listed Operators Coverage Characteristics Number of Years Voluntary Renewed Category Score Range Factor 1 0.000 to 0.015 0.870 2 0.016 to 0.067 0.900 3 0.068 to 0.270 0.985 4 0.271 to 0.325 1.065 5 0.326 & above 1.080 16 Copyright, Automobile Insurers Bureau, 2008

MISCELLANEOUS RATING FACTORS DEDUCTIBLES (RULE 16) $100** Deductibles: $1,000* $2,000* Glass Collision:.63.48 Not Applicable Limited Collision:.54.32 Not Applicable Comprehensive:.75.67.84 Including Fire, Theft and Combined Additional Coverages *Charges based on $500 Deductible Premium $300 Deductible - $10 **Applies to otherwise determined premium $500 Deductible - $13 Collision Waiver of Deductible Charges: $1,000 Deductible - $16 $2,000 Deductible - $25 SUBSTITUTE TRANSPORTATION (RULE 17) $15/Day, $450 Maximum $30/Day, $900 Maximum $45/Day, $1,350 Maximum $100/Day, $3,000 Maximum Private Passenger: $12 $63 $146 $300 Motorcycle: $45 $90 $167 $346 DISCOUNTS & FACTORS (RULE 19) Multi-Car: Annual Mileage Factor Factor Group Multi-Car Factor 0 to 5,000 0.850 General Electric 0.92 Yes.85 5,100 to 7,500 0.900 ELFUN 0.90 No 1.00 EIC 0.90 7,600-10,000 0.940 10,100 to 12,000 0.960 12,100 to 16,000 0.980 16.100 to 19,500 1.000 19,600+ 1.000 Public Transit: 10% Property Damage and Collision $75 Maximum per eligible vehicle Passive Restraint: 25% Parts 2, 3, 6 and 12 Category Factor Category Factor 1 0.852 2 0.892 3 0.985 4 1.000 RS-1 Contains Copyrighted Content, Automobile Insurers Bureau, 2008

MISCELLANEOUS RATING FACTORS DEDUCTIBLES (RULE 16) $100** Deductibles: $1,000* $2,000* Glass Collision:.63.48 Not Applicable Limited Collision:.54.32 Not Applicable Comprehensive:.75.67.84 Including Fire, Theft and Combined Additional Coverages *Charges based on $500 Deductible Premium $300 Deductible - $10 **Applies to otherwise determined premium $500 Deductible - $13 Collision Waiver of Deductible Charges: $1,000 Deductible - $16 $2,000 Deductible - $25 SUBSTITUTE TRANSPORTATION (RULE 17) $15/Day, $450 Maximum $30/Day, $900 Maximum $45/Day, $1,350 Maximum $100/Day, $3,000 Maximum Private Passenger: $12 $63 $146 $300 Motorcycle: $45 $90 $167 $346 DISCOUNTS & FACTORS (RULE 19) Multi-Car: Annual Mileage Factor Factor Group Multi-Car Factor 0 to 5,000 0.850 General Electric 0.92 Yes.85 5,100 to 7,500 0.900 ELFUN 0.90 No 1.00 EIC 0.90 7,600-10,000 0.940 10,100 to 12,000 0.960 12,100 to 16,000 0.980 16.100 to 19,500 1.000 19,600+ 1.000 Public Transit: 10% Property Damage and Collision $75 Maximum per eligible vehicle Passive Restraint: 25% Parts 2, 3, 6 and 12 Category Factor Category Factor 1 0.870 2 0.900 3 0.985 4 1.065 5 1.080 RS-2 Contains Copyrighted Content, Automobile Insurers Bureau, 2008

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