Member FDIC Rev 11/14 MyLoans Guide
Table of Contents MyLoans Enrolling in MyLoans Enhanced Login Security MyLoans Login Navigation Information, Make a Payment, Set Up Recurring Payment 1 2 3 4 5
MyLoans MyLoans is a secure, fast, and easy way for you to manage your Flagstar Bank loans online, for free available 24 hours a day, seven days a week. You have the ability to: View detailed loan information, including balance, interest rate, payment due date, year-to-date interest, and year-todate taxes Make and also schedule online loan payments 1 Set up future recurring online payments 1 Instantly access monthly statements and sign up for online statement notifications by email View yearly 1098 tax statements (during tax season) 2 Request loan payoff amount ¹Not available on HELOCs and personal loans. ²Not available on personal loans. 1
Enrolling in MyLoans Enrolling in MyLoans is simple; visit flagstar.com and follow these steps: A. Click Sign up now B. C lick Sign up for MyLoans C. F ill out your loan account information D. C reate your new login information by filling in additional account information A Note: The username and password for MyLoans are not the same as an online banking username and password. C B D 2
Enhanced Login Security After your information has been verified in the system, you will receive an email from myloan.notify@flagstar.com to the email address you provided, that will contain your activation code. A A. Enter the activation code you received in the email to activate your email address B. S et up your enhanced login security with challenge questions and answers, as well as a phone number C. V erify your enhanced login security enrollment information, and then click Complete Enrollment. After you have set everything up, you will be brought back to the MyLoans login page, where you will need to enter your new username and password to begin using MyLoans. Note: To ensure delivery to your email inbox, please add myloan.notify@flagstar.com to your address book. B C 3
MyLoans Login To log in to your account, visit flagstar.com. A. Select MyLoans in the Log In box B. Enter your username and password then click Log in A B 4
Navigation Information A. F rom any page within MyLoans, you can access any links on the left-hand side. You will be able to: 1. M ake a one-time payment 2. Schedule a payment 3. Set up recurring payments 4. Delete a payment 5. Access loan information 6. View your online statements and set alerts 7. Access user information 8. Log out A 1 2 3 4 5 Make a Payment B. I n order to make a payment, you will need to set up a pay now payment found in the left navigation. Simply enter any additional payment amounts in the appropriate fields and then select the bank account you wish to pay from. If you need to add a bank account, click Add a Bank Account and follow the instructions. 6 7 8 Set Up Recurring Payment C. T o set up a recurring payment, select Setup Recurring Payment from the left navigation, enter any additional payment amounts in the appropriate fields, then select the day of the month you would like the payment to occur. When finished, select the bank account to pay from, or if you need to add a bank account, click Add a Bank Account and follow the instructions. B C Note: Please read and indicate you understand our disclosures. Payment options and loan information may not be available on some loan accounts within the left navigation. 5
Thank you for taking the time to review the MyLoans Guide. We hope you found this guide as a helpful tool, making it easy to navigate through our online services. For questions or concerns, please contact customer service: MyLoans (800) 968-7700 Monday-Friday 7:30 a.m.-8 p.m. Saturday 7:30 a.m.-4 p.m. ET Member FDIC