Delta Loan Tracking System

Delta Loan Tracking System

General Systems Specifications Centralized database for unlimited number of branches Oracle based database All modules support Multi-Language (Arabic/English) Menus, messages, report are multi-language as per user choice Supports multi currency as needed. (Local/ Foreign) Fully Integrated modules Full tracking in all modules All transactions affected automatically when entered it All vouchers generated automatically and can be printed on spot. User-friendly screen/menu layout; straightforward data entry for end users User interface configurable to user s individual profile Appropriate security safeguards including required usernames and Passwords for User access User is able to distinguish between mandatory and optional data entry fields User can drill down from high-level view to individual activity detail Ability to customize and create user definable fields.(flex fields) Ability to create new forms, edit standard data entry form by technical user only Online help at screen/data field level, with Help Menu and Index of Topics Detailed error messages Ability to undo actions until next step and data entry Work flow is available, easy to access, listed with ٢ full details 1

General Systems Specifications Multi-level of permissions per screen/fields as per the organization structure Full tracking of users actions per field with online log files (add/modify/delete) Ability to merge branches or distribute branches to 2 or more branches Daily database backup Conventional Products and Islamic Products Individual Loans and Group Loans Complete financial inclusion (Loans, Saving, Deposits, Micro-Insurance, and Remittance) Interfacing to Tablets, SMS, ATM, Internet and Mobile Banking) Tellers and Tablet collection Interface with Credit Bureau, Sharing Information, and Data Bank Specialized reports for central bank, International institutions System Modules Core Module Client information module Portfolio tracking and transferences module Loan Products module Loan Application and approval module Loan process workflow module Loan disbursement module Loan collection and calculation module Loan transaction module Delinquency management, Write off, PAR and provision module Portfolio tracking and transferences module Incentive module Customer channels module Saving and deposit module Remittance module ٢ 2

Core Business Module System's parameters Institute business nature, branches, banks, banks accounts, bank interest base Levels of authorities, structure of institute, resources definitions, approval roles Income resources, funding sources Loan methodology, Calendar City, Area and Suburb Codes Profession Code, Nationality Code,Citizen Status Code, client business type Clients / Guarantor Qualifications, Guarantee code Application status code Group responsibility Relationships definition Loan rejection reasons Loan status, loan commission Payment code, payment frequency Black Listed Code, Warning Code Punishment Codes, Penalty Codes Write off reasons Death reasons Transaction type Analysis Accounts Definition Loan loss reserve categories Client Information Module Customers database with unique account to serve all modules Ability to search for customers information, customers accounts in one screen with drill down to inquire about details per account (including closed accounts) 3

Client Information Module Ability to print customers information data/ accounts in general or detailed records Ability to add groups with all group detailed information Ability to restrict minimum and maximum number of groups Ability to add unlimited number of customers individually or to link it with group Ability to search for groups with drill down to inquire about the group members detailed information Detailed customer information with the ability to add any flex field by administrator Ability to add fields on the customers information for social studies, CRM,.etc Ability to connect the customer with archiving module to keep all customer documents, customer photo, customer signature Ability to add customer family (Spouse, Family members) Ability to retain customer old information (Updated fields) Ability to transfer customers between branches Ability to assign officer for customers and groups with ability to track the history of officers assigned Ability to mark any client as a black pr warning list Ability to follow groups as one unit or as individuals Ability to print following reports: - New clients report - Black list, Red flag reports - Client status report 4

Loan Products Module Unlimited number of products User defined conventional products Different types of conventional products (user defined) Islamic products (Murabaha, Ejara, Estesna'a, Mudarabeh, Musharakeh, Salam) Individual and group products Product can be deactivated to stop dealing with it Automatic loan cycles per product Different product specifications per loan cycle User defined product parameters (min - max loan amount, product period, grace period, interest, fees, penalties, security deposit) Some product parameters can be hidden by level of administration Pre-defined charges can be part of product definitions like ad-hoc fee/penalty charges Security deposit -- ability to define certain amount or percentage of the loan in the loan product definition, such mount can be collected upfront and deposited it to security deposit account before the loan can be disbursed. This amount cannot be withdrawn during the life cycle of the loan. The deposit is returned at the end of the loan (or used for next loan). such process can be automatic by the system Handle solidarity group loans where loans are given to individuals within a group and the group is collectively responsible for the loans. Each member within the group can receive a different amount. Group members may leave at the end of a cycle and new members may join in their place. Interest to be defined in the loan product which be calculates loan interest accumulated or accrued to date Interest calculation to be posted to general ledger Ability to define exceptional products 5

Loan Products Module Ability to define parameters for each exceptional product (same parameters used for defining normal products) Printing the following reports: - Product listing report - Exceptional products report Loan Application And Approval Module Ability to alert user if there is running loan for the application or another application with ability to continue application with some users conditions Ability to insert region, area, sector, sub-sector, career,..etc Ability to choose the product with its parameter by user (or exceptional product) Ability to define the group application and then building the applications for each member of the group automatically Ability to track refinanced application Guarantor's database Tracking guarantors, application can has multi guarantors, guarantor can be for multi clients, and guarantor can be a client Generating and printing all documents needed for the loan like loan/guarantor/collateral contracts, client cards and promissory notes Ability to display all needed information of the client to facilitate granting loan Ability to check the loan from sharing information system to help on granting loan decision Credit risk table to compare with client information to facilitate granting loan decision Tracking collateral tracking, if the client submits certain collateral as guarantee Tracking each collateral item like collateral type, expiry date, value, description Guarantors database 6

Loan Application And Approval Module Tracking guarantors, application can has multi guarantors, guarantor can be for multi clients, and guarantor can be a client Ability to print all needed guarantor contracts Ability to view past and current credit deposit /other history for all accounts of the client to help make credit decisions Disbursement of loans on the approved amount in spite of the amount requested by the client Ability to build credit risk tables for certain products to facilitate risk decision Approval will follow the workflow of the level of approvals as per product definition Waiting time can be defined for each level of approval based on the workflow Ability to print the following reports: -Loan status report -Approval list -Loan application report -Workflow process in details (the decision of each user in the workflow) -Refinance applications -Pre- printed cards Loan Process Workf low Module Complete workflow of loan process with pre-defined steps and who can do such step Tracking of the loan process - applied, approved - disbursed, closed Multiple level of approval per step of the loan process Tracking of users actions during all steps of the loan process 7

Loan Disbursement Module Loan disbursement can be cash/cheque Loan disbursement can be at bank or at branches Complete teller database to handle the branches loan disbursement EOD closing of cash for each branch Automatic calculation and generation of the loan fees as per product Automatic generation of repayment schedule by the system from the date of disbursement based on the product parameters Ability to override repayment schedule if needed by authorized person on case by case basis User defined table of foundation to be handled when generation the installment schedule Tracking of the loan process- applied, approved, disbursed, closed Tracking loans by funder by users or it can be in bulk basis Tracking Loan Utilization Check. (Post disbursement processes) Loan complete workflow of loan process with pre-defined steps and who can do what Automatic calculation of monthly interests accumulated or accrued to date but not collected with automatic affect on daily file of GL to be audited before posting. Tracking more than one disbursement under the same loan (different products, amounts, suppliers, payment method, interest rate,..etc) 8

Ability to print the following reports: -Disbursement report (detailed and summary) with an option of showing the group as one unit or as individuals -Loan Disbursement based on activity and status -Loan Disbursement based on loan size -Disbursement report (Before & After) -New Clients (Summary And Details) -Old Clients (Summary And Details) -Repeated Clients (Summary And Details) -Drop Out Clients (Summary And Details) -Group Loans Report -Rejected & Declined & Canceled Loans -Disbursed check -Check Request -Installment Report -Finished & renew report Loan Collection And Calculation Module Due collection can be printed to loan officer for field daily collection Ability to transfer daily bank collections to the system Ability to audit transferred bank collections with permission of modifications as needed by authorized person Ability to apportion the collection amount as per product parameters (principal, interest, insurance, fees and penalties) Early payment handling with the impact on the coming disbursement as per institution policies Extra payment handling with the impact on the coming disbursement as per institution policies Prepayments handling to close the loan Refinancing active loans with the ability to issue a new loan and paying off the balance of existing loan Ability to inquire about all types of client historical transactions Ability to track penalty payment for each client 9

Loan Collection And Calculation Module Ability to track payments for groups as one unit or as individuals (ex. you can choose to fully repay one of group members) Ability to track dummy payments (which are the payments that came from bank and not matched with any client) Ability to switch the payments from the dummy payments to any other active loans Ability to generate a payment voucher from the dummy payments to any beneficiary Ability to switch a payment (or any other transaction type) from one application to another or for the same application with different transaction type ( ex. switch the payment into penalty for the same loan ) Ability to print the following reports : -Finished Loans (Summary And Details) -Report for early settled loans -Principle outstanding by share amount -The Interest report Loan Transactions Module Loan Repayments Bulk Repayments Load Bank Repayments Penalty Entry Write Offs Return Checks Close Loans Supervisors/Officers Transferences Supervisors/Officers Transferences Correction Black List Transaction Post Repayments to GL (Insert JVs) Post Fees to GL (Insert JVs) Post Penalties to GL (Insert JVs) Loan Cancellation Rescheduling 10

Loan Transactions Module Ability to print the following reports : -Repayment report (Detailed or summary on group or member level) -Principle outstanding by share amount -Reconciliation Report (Detailed or summary on group or member level) -Installment/Payment due report -Written Off Repayment Report -Loan Schedule /Loan Repayment Report -Repayment report (on time) -Dummy Transactions Report -Switch Payment Report -Advance Payments (Summary and Details) -Reverse Payments Delinquency Management, Write Off, PAR And Provision Module Late payment handling per product (Penalty fees for late payments, % of overdue principal, % of installments or flat amount) penalty grace period, maximum number of days for applying penalty Ability to permit the suspension, reduction or waiving the penalty fees in a case by case basis with the reason of this process Rescheduling loans with the ability to track the rescheduling portfolio Historical data before rescheduling the previous schedule retained on the system as a reference for any future use Mandatory rescheduling reasons User can choose in rescheduling process many options: write off accumulated penalties and interest, roll it up into the principal amount, carry it forward Write off loans as per the institution policies Write off on member level in group loans (not the group level) 11

Delinquency Management, Write Off, PAR And Provision Module User defined portfolio aging categories to calculate PAR as per the category, loan loss percentages for each category can be specified which are used to estimate loan loss reserve PAR can be calculated per branch and consolidated to the whole institution PAR can be sorted, summarized or restricted by user-definable socio-economic indicators such as sex, age, occupation and house type, client with more than one loan..etc.. (or any other indicator within the system) Loan loss provisions are calculated based on the PAR aging brackets with user defined percentages which can be updated PAR is calculated based on the total outstanding principal amount for the loans at risk In the aging report the whole group is marked as delinquent even if one member only is delinquent Parameterized the percentage of loan loss provision for rescheduling loans percentage may vary for reschedule Ability to run the following reports : -Penalty Analysis report (Summary or Detailed) -Aging report ( Summary or Detailed) -Write off report ( Summary or Detailed) -The written off loans report ( Detailed for each Loan) -Delinquency report -Loan Loss Reserve Report -Loan Penalty 12

Portfolio Tracking And Transferences Module Ability to split active loans between branches Ability to transfer loans from officer to officer, branch to branch Ability to run the following reports : -Portfolio update report summary/detailed -Monthly report -Loans ending between two dates -Active loans (detailed and summary) -The active loan by Job nature -Ratio's report -The Maturity report -Social Performance Report -Seep Reports Incentive Module Ability to define parameters for the incentive calculations per each loan type or product Ability to define budget for each officer / branch / company for each month and each product Ability to calculate incentives according to disbursement, repayment rate, at risk, new clients, old clients etc Ability to calculate incentive back dated (not taking an reschedule or officer transferences after that date) Ability to post the incentive amount (for all employees or exclude some employees) into payroll system as allowances Ability to forgive an officer for specific delinquent loans in a specific month Integration with payroll module Ability to run the following reports : -Incentive report ( Summary or Detailed) -Incentive Disbursed Details -Incentive Exception Report 13

Customer Channel Module ATM/POS interface Mobile banking Internet banking Ability to send sms, email to customers. Ability to generate pointing system as per client payments Saving And Deposit Module Saving database User defined saving products Calculation interest based on: - Monthly minimum balance - Monthly maximum balance - Monthly weighted average balance Interest recognition for customers on monthly, quarterly,yearly.etc. bases. Ability to settle loan installment from saving balance Integration with loan tracking and GL modules Deposit database User defined deposit products Calculate monthly customer deposit interest Ability to break deposit by customer with automatic calculation for breaking fees Ability to create new deposit automatically for the balance amount. Ability to renew deposit period. Ability to break deposit to settle loan installment Integration with loan tracking and GL modules Ability to open current account for customers with all needed transactions 14

Saving And Deposit Module Ability to print following reports: - Daily transaction report (saving/deposit/ current account) - Interest customer allocation report - Customer statement of account based on product - Aggregated customer statement of account - Amount transferred to settle loan installment - Deposit maturity date. Remittance Module Ability to transfer money between branches for customers/non customers Building inter-branching journal vouchers automatically Integration with GL module Ability to print daily transactions for transfers report Ability to print for pending transfers report Ability to print receiving transfers report 15

Tel Fax E-mail P.O.Box : : : : +962-6-5160371 +962-6-5160372 info@delta.com.jo 629 Amman - 11953 Jordan