Built for Brokerage
At, it s about promises the promises your clients make to their families, the promises you make to your clients, and the promises we make to you.
Mary Jane Fortin President and CEO Life Companies The insurers of Life Companies have been protecting the hopes and dreams of American families for more than 160 years. We owe our success over the years to one simple principle being a loyal partner of American families and the representatives who help safeguard their security. We are committed to maintaining the financial strength that inspires our customers confidence. We provide quality products that help our clients build brighter futures for themselves and their families. And most importantly, we never lose sight of the fact that insurance is about people their welfare, their security and their dreams; for themselves and for future generations. The 4,200 employees of are united in our commitment to our vision To be your trusted partner throughout life s journey by providing financial solutions that protect you from life s uncertainties. We are committed to maintaining the financial strength that inspires our customers confidence. Sincerely,
Our history Life Companies (American General), with roots dating back to 1850 and today serving more than 13 million customers, has a long history of protecting the hopes and dreams of American families. 1 From protection and asset accumulation to income management and wealth transfer, s product portfolio includes a full line of life insurance, deferred and payout annuities including structured settlements, pension plan termination annuities and accident & health products, as well as group and voluntary benefits made available through companies and associations. Over the past five years alone, insurers have collectively paid out over $34 billion in claims and benefits to customers and businesses. 2 At, we know that our insurers sell promises promises to our customers that we will protect their families from the unexpected, promises that we will help safeguard their hopes and dreams for the future, and promises to be there when they need us most. We have been keeping our promises to American families for more than 160 years. Life Companies is a part of the SunAmerica Financial Group. Based on market data, the U.S.-based insurance companies forming SunAmerica Financial Group rank as one of the largest life insurance organizations in the United States. With nearly 13,000 employees, SunAmerica Financial Group companies are among the largest issuers of annuities and life insurance in the United States as well as a leading provider of defined contribution plans in the education and health care markets. The organization currently has more than 18 million customers and over 300,000 financial professionals appointed to sell their insurance and retirement savings products. SunAmerica Financial Group comprises the domestic life and retirement services operations of American International Group, Inc. (AIG). 160 Years in Business 13 Million Customers $900B of Life Insurance in Force 1 Source: Composite numbers derived from Statutory Annual Statements as of December 31, 2010, for Life Companies member insurers for all lines of business including life, annuities, health, ordinary and group. 2 Source: Statutory Annual Statements for Life Companies member insurers, 2006-2010. 1850 1926 1929 1940s s roots begin with the year that The United States Life Insurance Company in the City of New York was founded. Insurance Company is founded, one of the first multi-line insurance companies in the nation. declares its first dividend. emerges from the Great Depression financially strong. 2
Innovation in products, technology and service Committed to the independent distributor Life Companies is entrenched in the belief that a commitment to the independent distributor means better products and better services for our policy holders. With more than 1,800 distributors and 150,000 licensed and appointed agents, our commitment to the independent model has never been stronger. And because of that commitment, we continue to focus on what matters helping our partners grow their businesses with products and services that provide real solutions to their customers needs. You ve built your business by providing your clients with innovative solutions, unparalleled customer support and a consultative approach to solving problems. At, we value those same ideals and we practice them at every turn, providing the latest products and technology tools to our business partners. s commitment to brokerage is evident by their responsiveness, expansive portfolio and innovative product design. They have served as a key business partner to our organization. Our ability to work together to resolve issues has demonstrated the sustainability of our relationship with. Rob D. Carney Executive Vice President Crump Life Insurance Services Innovation in products and technology has been at the forefront of the business model over the course of our history. As a leader in the insurance industry, we ve made a commitment to embracing the latest technologies that will allow our partners to drive their business forward with electronic solutions such as esubmission, and our robust producer/agency website supporting electronic tools such as pending application status, esignature, epayment and edelivery.. And our commitment to continually expanding and refining our portfolio of products allows us to respond to client needs, making a company that is setting the pace as a leading carrier in the insurance industry. All of this is supported by a culture of award-winning service, disciplined underwriting practices, and customized support. 1945 1967 1968 acquires Seaboard Life Insurance Company. acquires majority interest in The Variable Annuity Life Insurance Company (VALIC). acquires Life & Casualty of Tennessee and acquires one-third interest in California-Western States Life Insurance Company. 3
Innovation in technology esubmission We ve been partnering with distributors to dramatically shrink the time and effort they spend submitting new business and appointment paperwork to American General through our esubmission process. Our distribution partners who use esubmission enjoy reduced policy issue times. epolicy Delivery, esignature, and epayment Electronic policies and electronic signatures eliminate mailing time and reduce the work involved in delivering and gathering a signature for a paper policy. With epolicy Delivery,* there is no need to set up appointments with clients to sign paperwork. And the esignature and epayment capabilities included in epolicy Delivery are secure and hassle-free. Online commissions dashboard As our primary customer, we understand the importance of accurate and up to date licensing and commissions information. Our estation s Commission Dashboard provides you with a 30-day commissions calendar as well as dynamic reporting capabilities that provide you with access to statement details, commission activity, account balance, and much more. * epolicy Delivery not available for all products. 1977 1982 1983 1984 acquires remaining interest in VALIC. acquires Credit Thrift Financial and National Life and Accident Insurance Company. acquires General Finance. acquires Gulf United Insurance. 4
Innovation in products Life Insurance Modest to Middle Target Markets Middle to Emerging Affluent High Net Worth Term Life 3 3 3 Universal Life 3 3 Whole Life 3 3 Index Universal Life 3 3 Annuities Traditional Fixed 3 3 Indexed 3 3 Immediate Income 3 3 3 Accident & Health Critical Illness 3 3 3 Cancer 3 3 Accident 3 3 Short Term Disability/ Long Term Disability 3 3 3 Long Term Care 3 3 Accidental Death & Dismemberment 3 3 3 Innovation in Universal Life From affordable guaranteed universal life to global index universal life, has consistently broken new ground in the industry by bringing innovative and flexible solutions. Our triple guaranteed universal life product provides more than an low-cost guaranteed death benefit, it offers guaranteed access to competitive guaranteed cash values. We also offer a product that provides the opportunity to build cash value through multiple indices as well as an affordable guaranteed death benefit. Innovation in Term Life At, we believe a product should be designed to fit a client s financial plan. That s why our term products are the first in the industry to offer customizable durations that meet your clients specific needs. Our flagship term product allows a client to choose from 17 durations. Our return of premium term offers durations through 35 years, and an opportunity to get money back. has defined itself as a leader by providing creative solutions that are designed to meet the needs of the buying public. Their innovative product portfolio and competitive underwriting programs are among the best in the industry. Jerrell G. Clay, CLU Chief Executive Officer 3 Mark Financial Innovation in Accident & Health offers supplemental health products that provide features unmatched in the marketplace. Our extremely popular accident expense coverage has flexible policy options, no coordination of benefits and optional critical illness coverage. In addition, s Long Term Care product offers unique features such as a separate third pool for shared care benefits and a term payment option for inflation protection. 1989 1995 1998 2001 acquires Manufacturers Hanover s consumer finance business. acquires The Franklin Life Insurance Company. acquires U.S. LIFE Corporation. AIG purchases Corporation. 5
Our service promise Building on expertise At, we know that even the most impressive product portfolio needs a knowledgeable support team. That s why we developed our Service Promise. Designed to provide distributors with peace of mind in knowing that is committed to their success, it s how we demonstrate on a daily basis that we are aligned with their needs and those of their clients. Keeping our promise Our service model is best expressed in the tenets of s Service Promise: n n n Accessible. Our customers always have a voice. We are here to serve our customers and we encourage their input. Accountable. We will see it through from start to finish while striving for quality, speed and responsiveness. And we keep our customers informed along the way. Aligned. We care about our customers and their business. Our operations are aligned to foster and sustain a true partnership. Every insurance company functions similarly. What really sets a company apart from its competitors are the people. s employees are among the brightest and most dedicated in the industry, which is why they are able to provide us with innovative solutions, powerful technology and most importantly - sincere relationships. Jason Cavalier Chief Marketing Officer Advantage Insurance Network Customer feedback program The Customer Feedback Program alerts us to service issues in real-time and allows us the opportunity to make continuous enhancements to the service experience. New business and underwriting has long been an industry leader with its New Business and Underwriting service practices. Our case-based model is designed to quickly and efficiently get your cases from application to underwriting offer to issue. Our New Business resources are closely aligned with the Underwriting teams. New Business Account Reps, aligned by sales region, and Service Specialists, aligned by underwriting team, are focused on relationship building and keeping the process moving through proactive communication leading to a superior, customer-focused experience. Healthy credits The Healthy Credits Program from the underwriters of gives clients the opportunity to qualify for the best underwriting class available. With a dedicated team of underwriting and actuarial specialists, the Healthy Credits Program is another reason that remains a competitive leader in the industry. 2008 2009 2010 June 6 AIG receives external support from the Federal Reserve Bank of New York. The U.S. Treasury becomes a 79.9% equity owner of AIG through preferred stock. Bob Benmosche is appointed President and CEO of AIG. Mary Jane Fortin is appointed President and CEO of. Bob Benmosche states that going forward, Chartis and SunAmerica Financial Group will form the core of AIG s nucleus of businesses; is a key component of SunAmerica Financial Group, which comprises AIG s domestic life and retirement services businesses.
The underwriting team Each underwriting team handles all your Express, Relationship and Concierge cases for one-stop underwriting service that provides a greater opportunity to build meaningful relationships with you, our valued distribution partners. Our goal is to earn a greater share of Universal Life distribution through elevated, hands-on, high-touch service. Express This model leverages our industry-leading technology on basic well-packaged, term cases of $1,000,000 or less (through age 55) because it allows them to flow through the pipeline smoothly and quickly with very few interruptions. Relationship Term cases that do not fit the Express or Concierge requirements flow through a relationship model where our employees are striving to build a strong, productive relationship with our distribution partners. Concierge Concierge business is given the highest priority by our most experienced underwriting and new business staff. Concierge is better than ever with stronger service and expanded limits. This model provides our highest level of service on all universal life applications and any other case with at least $15,000 in premium and/ or $3,500,000 of face amount. In addition, our New Business team offers dedicated case management and policy issue resources for Concierge-level cases. 2010 December 2011 January maintains over $900 billion of life insurance in force. In the 12 months ending on December 31, 2010, generated $1.5 billion of pre-tax operating earnings excluding realized gains/losses. Source: Composite numbers derived from AIG 10K as of December 31, 2010 for Life Companies member insurers for all lines of business including life, annuities, health, ordinary and group. AIG repays the Federal Reserve Bank of New York in full; U.S. Treasury Department holdings are exchanged for AIG common stock; U.S. Treasury to exit ownership stake in AIG subject to market conditions. We are an investment-grade company that is independent of government support. Bob Benmosche, Chief Executive Officer, AIG as quoted in his August 4, 2011 letter to AIG employees 7
Award-winning service, technology and strength n n For four years in a row, has received the Achievement in Customer Excellence (ACE) award from MarketTools, Inc., which recognizes outstanding achievement in customer excellence. In 2010, s producer website ranked second among life insurance and annuity websites for financial professionals by DALBAR. n We re recognized by the most prominent independent ratings agencies including Standard & Poor s and A.M. Best Company in terms of insurer financial strength. For current ratings information visit www.americangeneral.com/ratings n s risk-based capital levels, a measure of financial strength, are higher today than they were in 2007, before the global financial crisis. At we ve been dedicated to providing financial solutions for over 160 years and our commitment to help protect your clients from life s uncertainties has never been stronger. Talk to us today about how we can help provide for your clients financial futures.
Policies issued by: Life Insurance Company (AGL), 2727-A Allen Parkway, Houston, TX 77019. AG Select-a-Term Form Number 07007, ICC 10-07007 (for the state of Washington), AG ROP Select-a-Term Form Number 10001. AG Secure Lifetime GUL Form Number 10460. AG Choice Index GUL Form Number 11474; 5-Year Point-to-Point Multiple Fixed Index Interest Account with Participation Rate Rider Number 11221; 1-Year Point-to-Point Fixed Index Interest Account with Index Cap Rider Number 11220. Accident Expense Plus Form Number: 07120. Long Term Care Insurance Policy Form Number 08000. The United States Life Insurance Company in the City of New York (USL), One World Financial Center, 200 Liberty Street, New York, NY 10281. AG Select-a-Term Form Number 09007N. AG Choice Index GUL Form Number 11474N; 1-Year Point-to-Point Fixed Index Interest Account with Index Cap Rider Form Number 11220N. AG ROP Select-a- Term Form Number 10001N. Accident Expense Plus Form Number Form Number 07120N. The underwriting risks, financial and contractual obligations and support functions associated with the products issued by AGL or USL are the issuing insurer s responsibility. Guarantees are subject to the claims-paying ability of the issuing insurance company. USL is authorized to conduct insurance business in New York. Policies and riders not available in all states. Life Companies, www.americangeneral.com, is the marketing name for a group of affiliated domestic life insurers including those named in this brochure. Information presented in this brochure represents combined statistical information of the member insurers of Life Companies. Life Companies does not underwrite any insurance policy described within this brochure. Important: Prior to soliciting business, be certain that you are appropriately licensed and appointed with the insurer and that the product has been approved for sale by the insurer in that state. If uncertain, please contact your Life Companies representative for assistance. The licensed insurance company underwriting the product is responsible for its own financial condition and contractual obligations. FOR PRODUCER USE ONLY. NOT FOR DISSEMINATION TO THE PUBLIC. 2011 All rights reserved. AGLC105048