MASTERCLASS A - 29/01/2018 Building a Winning Digital Strategy for your Organisation 08:00-12:00 The world is increasingly connected through technology changing the way people think and the way business is done. It is imperative for your insurance organisation to have an effective digital strategy ensure business agility, improved efficiencies, and increased competitiveness in the sector. This interactive workshop with share practical lessons on supporting your business strategy with technology Attend this session and learn more on: Redesigning your organisational and operating model to include digital Strategies for adopting agile processes Aligning your business goals to your digital strategy Best practice in simplifying IT organisation Dr Robin Kiera - Insurtech and Digital Transformation expert, Speaker and Author, Digitalscouting
SCHEDULE MASTERCLASS A - 29/01/2018 TIME MAIN AGENDA 08:00 08:00 - Building a Winning Digital Strategy for your Organisation
FORUM DAY 1-30/01/2018 Keynote: Digital Disruption: What is the future of healthcare in the digital era? 09:00-10:00 Mhealth, ehealth, robotics, AI, data analytics and the IoT have increased the availability of data on and access to healthcare across the world. What disruptive trends in healthcare will revolutionise the industry? What opportunities does technology present to the healthcare insurance sector? What does healthcare look like tomorrow? Dr Robin Kiera - Insurtech and Digital Transformation expert, Speaker and Author, Digitalscouting International Case Study: Progressive Innovation transforming Healthcare Insurance Models 10:00-10:40 Healthcare insurance models are evolving and innovative players are employing new operational models to reach new clients, improve efficiency and retain current clients. Join this session and gain first hand Insight into an outcomes based payment system from a global healthcare insurance organisation. How are stakeholders involved in this model? Who benefits the most? What does it take to set up an outcomes based insurance model in the Middle East? Terry Booker - VP Corporate Development & Innovation, Independence Blue Cross Speed networking 10:40-11:00 Morning networking & refreshment break 11:00-11:30 Panel Discussion: Closing the Insuretech gap in the Middle East 11:30-12:10 Global InsureTech is advancing at an accelerated pace with both insurance and healthcare providers leading the way in innovations for improved efficiencies and customer engagement for a changing insurance landscape. Where is the Middle East placed in comparison to the rest of the world regarding InsureTech? How can the region benefit from insights from other developed healthcare markets to leap frog to the forefront of technology revolution? Anshul Srivastav - Chief Information Officer, Union Insurance Howard Gough - CEO Middle East & Africa, Global Individual Private Medical Insurance & Global Government Segment, Cigna Mahmoud Al Yamany - CEO, King Fahad Medical City Bayna Al Awani - Chief Innovation Officer, National Health Insurance Company - Daman Robin Ali - Head of Practice, The Consilient Consultancy Case Study: Collaboration opportunities between E-Claim Clearing Houses and Health Information Exchange systems 12:10-13:00 Osama El-Hassan - Head of ehealth Section Health Data & Information Analysis Department, Health Authority Lunch and networking break 13:00-14:00 Finding treasure in a deep mine: Getting maximum ROI from your data 14:00-14:30 Data is the new precious commodity; but how do you make the best use of it? How can you get quick wins in data, what tools to use to extract information and how do you use the data effectively? We talk about big data and analytics solutions that ensure your data strategy delivers maximum ROI to the business. Anshul Srivastav - Chief Information Officer, Union Insurance Increasing predictability in healthcare: Moving toward individualised premiums 14:30-15:00 AI and data analytics has opened a new door in population health management where insurance providers can draw up individualised premiums based on genetic screening and gender, ethnic, or age groupings. Individualised premiums are already found in home and motor insurance, but are they applicable to healthcare insurance? Where do you mark the divide in invasion of privacy and accessible data? Should individuals who do not visit providers pay the same premiums as those that visit often? Do individualised premium cross a moral code and give way to prejudice? Farooq Farid - Vice President Strategy & Technical, Actuary, Oman Insurance Company Afternoon networking & refreshment break 15:00-15:30 Solution Session: Managing the healthcare insurance value chain to decrease leakages 15:30-16:00 Negligence, poor case management and fraud are losing the sector millions annually. How can the industry step up to better regulate and reduce these leakages? This interactive session gets groups working together to find solutions to managing risks in the healthcare value chain. After 20 minutes brainstorming, the teams report back and compare notes on the most effective solution to the value challenge. Dr Arpan David - Deputy CEO, RAK Hospital Cyber security in the new data era: How safe is your greatest asset? 16:00-16:30 The WannaCry cyber-attack sent shockwaves through the health and insurance sectors. With the vast amount of data available to these entities from multiple sources, how can organisations ensure that consumer information is protected but also available for multiple authorized users? This session will analyse how consumer data is currently protected, the current legislation on data protection as well as what must be done to ensure a higher standard of consumer data protection.
FORUM DAY 1-30/01/2018 End of forum day 1 16:30-16:40
SCHEDULE FORUM DAY 1-30/01/2018 TIME MAIN AGENDA 09:00 09:00 - Keynote: Digital Disruption: What is the future of healthcare in the digital era? 10:00 10:00 - International Case Study: Progressive Innovation transforming Healthcare Insurance Models 10:40 - Speed networking 11:00 11:00 - Morning networking & refreshment break 11:30 - Panel Discussion: Closing the Insuretech gap in the Middle East 12:00 12:10 - Case Study: Collaboration opportunities between E-Claim Clearing Houses and Health Information Exchange systems 13:00 13:00 - Lunch and networking break 14:00 14:00 - Finding treasure in a deep mine: Getting maximum ROI from your data 14:30 - Increasing predictability in healthcare: Moving toward individualised premiums 15:00 15:00 - Afternoon networking & refreshment break 15:30 - Solution Session: Managing the healthcare insurance value chain to decrease leakages 16:00 16:00 - Cyber security in the new data era: How safe is your greatest asset? 16:30 - End of forum day 1
FORUM DAY 2-31/01/2018 International Case study: The Internet of Things and how the healthcare sector can benefit 09:00-10:00 IoT has changed the way businesses operate and has the potential to improve the healthcare sector through improved patient engagement and increased interaction between doctors and patients. How can the healthcare sector take advantage of IoT to improve efficiencies? Nathan Patrick Taylor - Director of Data Science and Analytics, Symphony Post-Acute Network & AHIMA Panel Discussion: Gaining Competitive Advance: Leading the change in the digital age 10:00-10:40 The healthcare insurance market has become increasingly competitive in current years with the big 4 insurance companies leading the way in expertise and innovation. However, technology and data are key in changing the market share and growing the piece of the pie for smaller organisations. Is there a real chance in market upheaval taking place? Are data and technology the key to gaining market share? Shadi Al Mahameed - General Manager, MedGulf Nehal Eltermesany - Senior Manager - Medical Provider Relations, Life, Travel & PA Claims, Abu Dhabi National Insurance Company Morning refreshments and networking break 10:40-11:10 Keynote Presentation: Supreme Healthcare Council Bahrain 11:10-11:50 Ebrahim Alnawaktha - Secretary General, Supreme Council of Healthcare - Bahrain Expert Advice: How can blockchain be the best implemented in healthcare 11:50-12:20 Collaboration, trust and transparency are growing trends in healthcare as stakeholders work towards improving efficiency in the sector. Block chain offers a solution to move away from the mistake-prone, documentation-centred approach to a technology enhanced flexible process where transactions are key. What is blockchain and what does it look like in the healthcare sector? What are the challenges faced in fully implementing blockchain? What does an integrated healthcare sector look like in the future? Data Analytics in Healthcare: Sometimes Small Data is More Useful Than Big Data 12:20-13:00 Clinical data is vital for structuring a competitive strategy in an increasingly competitive revenue capped healthcare market. Social media, marketing strategy, hiring and retention strategy are all informed by this data. Join this session and learn from live examples of how creating customized data sheets, tracking patient clinical profiles and outcomes you can bring the patient back into the centre of the healthcare universe. Anshul Govila - Deputy Chief Operating Officer, Universal Hospitals Lunch and networking break 13:00-14:00 Panel Discussion: Putting the customer first: Adopting a customer centric approach for your business 14:00-14:30 Today s healthcare insurance customer has increasingly higher expectations. Customer centricity is separating market leaders from the pack in mature markets with innovation in product and digital engagement attracting and retaining customers. Is the individual customer as important in the region or is price the driving factor to retention? How are leading insurance companies and healthcare providers retaining customers in this digital era? How are customer behaviour modification programs executed in other regions and how does the GCC compare? Anshul Govila - Deputy Chief Operating Officer, Universal Hospitals Clancy Po - Chief Executive Officer, Burjeel Hospital Looking Ahead: Artificial Intelligence and the 4th Industrial Revolution 14:30-15:00 Machines and robots will take over jobs that are being done by humans. Telemedicine with automated responses, data analytics using data patterns for predictions, and many more jobs within healthcare facilities and insurance companies. What will the future of healthcare look like? What should you be doing now to prepare for the changing workforce? Should you be heavily investing in technology now for tomorrow? Afternoon networking & refreshment break 15:00-15:30 Solution Session: Leveraging wearables and mhealth for improved profits 16:00-16:30 Wearables and mhealth offer great opportunities for increasing organisational bottom line through increased engagement and improved data collection. This interactive session gets groups working together to find solutions to get the maximum benefit from mhealth and wearables. After 20 minutes brainstorming, the teams report back and compare notes on the innovative use of new consumer technologies. Panel Discussion: Adopting telemedicine for greater customer reach and improved efficient use of healthcare facilities 16:30-17:00 Telemedicine offers a solution in reigning in medical inflations, however, many patients still go to the clinic or hospital to be attended to by a doctor or nurse. What are the regulations regarding healthcare insurance for regarding telemedicine? How can the benefits of telemedicine be communicated clearly and efficiently to consumers? What are the potential gains for the healthcare sector should telemedicine become a preferred healthcare service channel? Dr Amal Salama - Insurance & Medical Claims Director, FakihIVF Tamer Eissa - Chief Information Officer, Metlife End of Forum 16:30-16:40
SCHEDULE FORUM DAY 2-31/01/2018 TIME MAIN AGENDA 09:00 09:00 - International Case study: The Internet of Things and how the healthcare sector can benefit 10:00 10:00 - Panel Discussion: Gaining Competitive Advance: Leading the change in the digital age 10:40 - Morning refreshments and networking break 11:00 11:10 - Keynote Presentation: Supreme Healthcare Council Bahrain 11:50 - Expert Advice: How can blockchain be the best implemented in healthcare 12:00 12:20 - Data Analytics in Healthcare: Sometimes Small Data is More Useful Than Big Data 13:00 13:00 - Lunch and networking break 14:00 14:00 - Panel Discussion: Putting the customer first: Adopting a customer centric approach for your business 14:30 - Looking Ahead: Artificial Intelligence and the 4th Industrial Revolution 15:00 15:00 - Afternoon networking & refreshment break 16:00 16:00 - Solution Session: Leveraging wearables and mhealth for improved profits 16:30 - Panel Discussion: Adopting telemedicine for greater customer reach and improved efficient use of healthcare facilities 16:30 - End of Forum
MASTERCLASS B - 01/02/2018 Data Analytics as a Catalyst for Improving Operational Efficiencies in the Healthcare Sector 08:00-12:00 Data analysis is critical to the operation of the healthcare sector. There is a vast amount of data collected on a daily basis from multiple sources and this data requires management, analysis and interpretation and transformation into accurate information that will drive the organisation to improved service provision and profitability. This interactive workshop will share best practice in implementing healthcare analytics. In this session, you will get insights on how to improve operational efficiencies through: Increasing productivity with real-time analytics Aggregating data to uncover inefficiencies in the supply chain Automating visual analysis for better revenue cycle management Curating data for improved strategic decision making Nathan Patrick Taylor - Director of Data Science and Analytics, Symphony Post-Acute Network & AHIMA
SCHEDULE MASTERCLASS B - 01/02/2018 TIME MAIN AGENDA 08:00 08:00 - Data Analytics as a Catalyst for Improving Operational Efficiencies in the Healthcare Sector