Welcme We are delighted t welcme yu t Samsnite s Service Prtal (hereinafter referred t as the "Site"), the fficial nline stre fr spare parts. We ask yu t take the time t read these terms and cnditins carefully. Unless stated therwise herein, the relatinship between Samsnite and its Users is exclusively gverned by these Terms and Cnditins that are deemed read and accepted by the User. If yu d nt agree t these terms and cnditins in their entirety, please d nt use the Site. Frm time t time, when yu use particular services r purchase prducts n this Site, yu may receive additinal guidelines, rules and plicies applicable t such services and prducts, all f which are hereby incrprated by reference and will apply t yur use f the Site. Samsnite may frm time t time amend the Terms and Cnditins by psting such change at the Site. Use by yu after such change has been psted shall cnstitute acceptance f such changed terms. Fr the meaning f the definitins used in these Terms and Cnditins, please refer t sectin 18. 1.Identificatin Samsnite Limited (cmpany number 02020414) is the seller f the spare parts displayed n the Site. Samsnite Limited has its registered ffice at Cannn Place 78, Cannn Street, Lndn EC4N 6AF, United Kingdm. Samsnite Limited s ther cntact details are as fllws: Place f business address: 1 The Square, Stckley Park, Uxbridge, Middlesex UB11 1TD Tel: +44 2037 476 769 Fax: +32 51 696 837 Email: custmerrelatins@samsnite.cm 2.Accuracy f cntent Samsnite uses its best effrts t keep the infrmatin n the Site updated. Hwever, it is nt pssible t guarantee the cmplete absence f errrs n the Site. The infrmatin and ther material published n this Site may include inaccuracies r typgraphical errrs. We have made reasnable effrts t ensure that prduct infrmatin is accurate and t display as accurately as pssible the clrs f ur prducts. Hwever, we cannt guarantee that yur screen's display will accurately reflect the clr f the prduct n delivery. Changes are peridically made t the infrmatin n the Site withut ntice t yu. Samsnite reserves the right t change the Site at any time, in its discretin. Samsnite des nt warrant that the functins cntained in the Site r any materials r cntent cntained therein will be uninterrupted r errr free, that defects will be crrected, r that the Site r the server that makes it available is free f viruses r ther harmful cmpnents. Samsnite shall nt be liable fr the use f the Site, including, withut limitatin, the cntent and any errrs cntained therein.
3.Prices The price f the prducts yu rder is the price that is displayed n the Site at the time yu cnfirm yur rder. All prices are in, inclusive f VAT and frwarding charges. If an errr is fund in the price f the prducts yu have rdered r in the delivery charge, we will infrm yu as sn as pssible and ffer yu the ptin f recnfirming yur rder at the crrect price r cancelling yur rder. If yu cancel, we will refund r re-credit yu fr the sum that has been debited frm yur credit card fr the prducts. 4. Online Ordering Yu can place an rder if yu are an adult aged 18 r ver. The rdering prcess cnsists f fllwing steps: Yu will be asked t accept the Terms and Cnditins; Yu add the prducts yu want t purchase t yur basket; Yu enter the delivery address; Befre yu submit yur rder, yu will be given the pprtunity t review yur selectin, check the ttal price f yur rder including the shipping charges. After submitting yur rder, yu will receive a cnfirmatin. At that time we reserve the crrespnding amunt n yur credit card, and we debit yur card when we ship the gds. If yu pay by credit card, yu will receive an e-mail cntaining yur payment status. We reserve the right t cancel yur rder fr any reasn. Spare part rders can be delivered until stck depletin. All rders are subject t availability f the prducts at the time f dispatch. If the spare part yu rdered is n lnger available in the requested clr, we will generally send it in a standard clr. 5.Payment All payments are being managed nline thrugh the facilities ffered by SIX. SIX is a leading nline Payment Service Prvider. Its Payment Services is synnymus with the highest security standards and all payments are highly prtected. The payment mdalities we accept are mentined n ur Site. Payment must be made in. Please refer t the Privacy Plicy psted in the Site fr further infrmatin regarding internet fraud and secure payment. Samsnite retains title in the sld gds until we have received full payment f the price and shipping charges, and pssible late payment interests and/r indemnities.
6.Sale cntract N sale cntract will exist between yu and Samsnite until Samsnite dispatches the prducts. All infrmatin n ur Website is an invitatin t treat nly and is nt an ffer r unilateral cntract. Yur rder represents a binding ffer by yu t purchase ur prducts. Samsnite reserves the right t refuse an rder, whlly r partially, in the fllwing cases: a. If the prduct is nt available; b. If yur billing infrmatin is nt crrect r nt verifiable; c. If yur rder is flagged up by the security systems as an unusual rder r an rder susceptible f fraud; d. If yur bank transfer payment/reservatin is nt received timely; e. If we have reasn t believe yu are under 18; f. If we have reasn t believe yu are a reseller; g. If there was an errr in the price qute; h. If we culd nt deliver t the address prvided by yu; i. In the event f frce majeure 7. Delivery We will d ur utmst t deliver the prducts rdered within reasnable time. Hwever, there are n guaranteed delivery times. Under n cnditin is the User entitled t a financial cmpensatin r terminatin f the rder in case f a late delivery. Errneusly cmmunicated addresses are the respnsibility f the User and may lead t extra charges that will be recvered frm the User. All gds will be dispatched frm Samsnite. If yur prduct is nt delivered within the specified timescale, please cntact us. Yu may then treat the sale cntract as at an end and request a full refund fr the relevant prducts as yur nly remedy. Yu may als specify a new delivery perid that is apprpriate in the circumstances. 8. Defective prduct r wrng delivery Yu must check whether yur shipment is crrect upn delivery. If there are discrepancies r prblems with yur rder, please cntact us. Subject t availability, and we will immediately ship t yu the crrect replacement prduct.
9. Questins, cmplaints, cmments, returns r service cntact If yu have any questins, r if yu have technical prblems in accessing infrmatin n ur Site, r if yu are t return any prducts as a result f incrrect prducts being delivered r in any ther circumstances that Samsnite agrees with yu fr a return t be made, please cntact: custmerrelatins@samsnite.cm In case f returns, pack the item t be returned (nly unused items, with authentic labels, and wrappings) in its riginal cartn t prevent damage while in transit within 14 calendar days frm the date yu ntified us f yur return request. Only gds purchased nline n the Site can be returned. As fr any ther return, we advise yu t cntact the stre where yu have purchased the gds. 10 Distance selling right f retractin/cancellatin Right t cancel Yu have the right t retract/cancel frm the sale cntract within 14 days withut giving any reasn. The retractin/cancellatin perid will expire: (i) after 14 days frm the day n which yu acquire, r a third party ther than the carrier and indicated by yu acquires, physical pssessin f the prducts; r (ii) in the case f a sales cntract relating t multiple prducts rdered by yu in ne rder and delivered separately, after 14 days frm the day n which yu acquire, r a third party ther than the carrier and indicated by yu acquires, physical pssessin f the last f the prducts. T exercise the right f retractin/cancellatin, yu must infrm us f yur decisin t cancel this cntract by a clear statement and via mail t custmerrelatins@samsnite.cm. If yu use this ptin, we will cmmunicate t yu an acknwledgement f receipt f such a cancellatin. T meet the cancellatin deadline, it is sufficient fr yu t send yur cmmunicatin cncerning yur exercise f the right t cancel befre the cancellatin perid has expired. Effects f cancellatin If yu retract/cancel frm the sale cntract, we will reimburse t yu all payments received frm yu, including the cst f delivery.we make a deductin frm the reimbursement fr lss in value f any gds supplied, if the lss is the result f unnecessary handling frm yu. We will make the reimbursement withut undue delay and nt later than 14 days frm the day n which we are infrmed abut yur decisin t withdraw frm this cntract. We will make the reimbursement using the same means f payment as yu used fr the initial transactin, unless yu have expressly
agreed therwise; in any event, yu will nt incur any fees as a result f the reimbursement. 11. Limitatin f Liability The terms and cnditins f this sale cntract d nt affect yur statutry rights. We will nt be liable fr any damages (including withut limitatin lss f prfit r lss f use) arising ut f yur use r delay r inability t use ur Site, its cntent r any link t anther website arising in cntract, trt (including negligence) r therwise, except in the case f death r persnal injury caused by ur negligence r wilful miscnduct. We will nt be liable t yu by way f representatin (unless fraudulent), cmmn law duty r under any express r implied term f the sale cntract fr: (a) any lsses which are nt freseeable by bth parties t the sale cntract at the time such sale cntract is frmed arising in cnnectin with the supply f the prducts and related service r their use by yu; (b) any lsses which are nt caused by any breach by us; (c) business r trade lsses. Our entire liability in cnnectin with the sale cntract will nt exceed the purchase price f the prducts in questin. Samsnite is under a legal duty t supply the rdered prducts that are in cnfrmity with the sale cntract. 12. Warranty The legal warranty is applicable t this purchase. It cvers lack f cnfrmity f the gds at the time f the delivery. During the warranty perid f yur case r bag, yu will nt be charged fr the spare part(s) yu rder. If yur case/bag is n lnger under warranty, we can generally still deliver parts, subject t availability, hwever these will be chargeable. The duratin f the warranty is stated n the warranty card inside yur bag r can be cnsulted via the warranty perid tl n the Site. Repairs perfrmed by yurself are at yur wn risk. We advise t have mre cmplex repairs executed by an authrized service center (attach link). 13. Use limitatins and intellectual prperty rights All brand names, prduct names and titles used n the Site are trademarks r trade names f Samsnite r third party trademark r trade name hlders. Yu are nt allwed t use r reprduce any such trademarks r trade names as they may cnstitute an infringement f the hlders' rights. All Site design,
texts, dcuments, mvies and ther services and the selectin and arrangement theref, and all ther material n this Site are prtected by cpyright f Samsnite r its suppliers. Yu are nly allwed t electrnically cpy and print prtins f the Site t the extent this is necessary fr the purpse f placing an rder, r fr using the Site as a shpping resurce. Yu are nt allwed t make any ther use f the infrmatin and materials n the Site, including reprductin fr the purpses ther than thse nted abve, mdificatin, distributin, r (re)publicatin. Shuld yu wish t use materials and infrmatin frm this Site, yu need t btain Samsnite's prir written cnsent. 14. Privacy Plicy We cnsider yur privacy as very imprtant and we want t be sure yu are aware f and agree with the way in which we may use yur persnal infrmatin. Yu can find ur Privacy Plicy n http://www.samsnite.c.uk. By placing an rder n the Site yu cnsent t the cllectin, use and transfer f yur persnal data under the terms f the Privacy Plicy. 15. Definitins Within the scpe f these terms and cnditins, the terms listed hereafter shall be deemed t have the fllwing meaning, unless explicitly mentined therwise: Terms and Cnditins: these terms and cnditins and all its additins r updates. Order: the result f the rdering prcess as described in article 4 f the Terms and Cnditins. User: smene wh by entering the address f this Site r by fllwing a link visits this Site and uses it fr infrmative purpses r t place an rder. Samsnite: Samsnite Limited, a limited liability cmpany (cmpany number 02020414) having its registered ffice at Cannn Place 78, Cannn Street, Lndn EC4N 6AF, United Kingdm. With respect t intellectual prperty rights "Samsnite" means Samsnite IP Hldings Sarl, with registered ffice at 13-15 Avenue de la Liberté, L-1931 Luxemburg and with Cmpany number B147735. Site: a cllectin f webpages gruped tgether under the address f http://www.supprtandg.cm/ 16.Gverning law Any dispute regarding the validity, the interpretatin and/r the executin f the Terms and Cnditins is slely gverned by the laws f England and the English curts. This clause des nt affect yur statutry rights. The User agrees that in the event f a dispute with respect t the use f the Site,
electrnic evidence (e.g. e-mails, back-ups, etc.) can be used as valid evidence. If any f the Terms and Cnditins may be declared null and vid r nt applicable, the ther terms and cnditins will remain valid and the prtin declared null and vid will remain applicable within the bundaries set by law 17. Entire Agreement These Terms and Cnditins supersede all prir terms applied with the User. Fr any questins, remarks r technical issues with respect t this Site, please cntact us. These terms and cnditins were last updated n July 1, 2016.