Technology and Innovation & The Future State of RIMStech

Talking Points InsurTech What is it and why should we care? State of Play Where are we now? Future State Where are we going? RIMStech A customer-centric focus

InsurTech What is it and why should we care?

A Baseline - InsurTech Defined The term InsurTech can be described as the innovative use of technology in insurance. -NAIC

InsurTech A Gamechanger InsurTech is potentially the single biggest change to happen to insurance since London merchants gathered in Edward Lloyd s coffee house on a rainy Tuesday morning in 1688. -Audrey Rampinelli

The Emergence of InsurTech FinTech InsurTech RiskTech

A New Language Application Programming Interface (API) Use Case Proof of Concept (POC) Unicorn Strategic Venture Capital (VC) Artificial Intelligence (AI) Natural Language Processing (NLP) Machine Learning (ML) Sandbox Blockchain User Experience (UX) Additional Glossaries: https://www.naic.org/documents/cipr_events_fall_2016_glossary.pdf https://www.insuranceup.it/en/scenarios/insurtech-101-the-words-of-innovationin-insurance/

InsurTech A Vast Ecosystem Startups in varying stages Property & Casualty (P&C) Life & Health Technologies independent and combined Artificial Intelligence Blockchain Sensor Technology Data Analytics

Areas Impacted Throughout the insurance stack: Underwriting Distribution Loss Prevention/Control Billing Workflow Process Claims And more

Evolution or Revolution? Is it really disruption? Collaboration is the current state Insurers partnering with start-ups Incubators and accelerators Biggest inroads being made in Personal Lines Small Commercial is gaining speed Inroads for enterprise clients Scaling at a rapid pace

From Various Investor Types

Current State of Play Collaboration - Increase in partnerships Increased interest from outside the industry the Google & Amazon effect Exponential growth Growing global footprint First InsurTech Unicorn

Current State of Play Exponential Acceleration Interest & Participation 7000 InsurTech Connect Conference Attendance 6000 5000 4000 3000 2000 1000 0 2016 2017 2018

Adoption Challenges What are the Hurdles?

Cultural Challenges Organizational Readiness Human Nature Resistance to change / new ideas 5 Generations in the Workplace Huge gap in demographics Digital proficiency varies Expectations vary User experiences vary

Industry Challenges Regulatory concerns Legacy systems Lack of transparency Becoming more Customer driven

Perspective Challenges Through the lens of Insurer Broker Start-up Risk Manager

Future Trends Where are we going?

What s Trending for 2019 & Beyond Increase in Insurers as VCs More collaboration between start-ups & incumbents Increase in solutions from outside the traditional insurance industry Partnerships Outsider solutions converging with changing consumer habits Amazon & Google effect Open source solutions Blockchain API AI advances in application and use Winners & Losers?

Why Should We Care?

Potential Benefits are Enormous Elevate the Value Proposition for RMs Focus on efficiency reduce the friction and pain points Real-time data; increased precision Driving strategic outcomes Elevate role into a strategic one not simply supporting strategy, but participating in setting strategy

But, Risks Abound New risks lead to uncertainty Veracity of Data Competence of AI algorithms Privacy concerns Interconnectivity of exposures Convergence of risks

A Dynamic Shift is Occurring Exponential Pace of Change Businesses are dynamically changing Risk is being more broadly defined Risk Management Stakeholders virtually absent from the leading edge discussion Risk Managers risk being left behind

Where Can Risk Managers Start? Learn a new language do you speak digital? Circular or Mutual mentoring Collaborate, collaborate, collaborate Find a key Use Case for your Company Create a team to develop a Proof of Concept Adjust your lens - Seek opportunities in risk as well as the exposures Conduct a strategy meeting that doesn t use the word insurance

RIMSTech The Voice Of The Customer The Future Risk Manager Is Now Where Are You?

Voice of the Customer If the Customer experience is driving digital transformation, where is the Customer? Startups and incumbents are investing heavily in User Experience (UX) Solutions are being created from the incumbent s lens of what the Customer wants The Customer should be central in the discussion Yet, there is an empty seat at the table

Bridging The Void Is your company using advanced tech (AI, blockchain, etc)? Is RM involved? How? Part of setting strategy or supporting it? What are Risk Management pain points? Tech Utilization Digital fluency and efficiency What resources from RIMS would be meaningful? How should RIMS serve as voice of the customer? What is most important to you as the consumer? What should RIMS do to increase its own digital capabilities?

RIMSTech RIMS can be your Digital Champion Advocate for Risk Managers Provide Thought Leadership Inform and Empower Educate and Mentor Propel and Elevate Risk Managers to achieve strategic stature

Thank You! 2019 RIMS Leadership Forum Audrey A. Rampinelli, ARM audrey.rampinelli@gmail.com www.linkedin.com/in/audreyrampinelli