Program: Regulatory Services Program Based Budget Page 81

Program: Regulatory Services Program Based Budget 2015-2017 Page 81

Program: Regulatory Services Vision Statement: To incorporate legislative requirements and opportunities to excel in the provision of professional regulatory services. Mission Statement: We will provide quality and innovative services within a fiscally sustainable environment. Program Description Regulatory Services are provided by the Clerk s department and address a variety of functions in accordance with provincial legislative requirements, municipal by-laws and Council direction, including: licensing of businesses, taxis and lotteries; enforcement of town s regulatory bylaws; Corporate Records Management and Municipal Freedom of Information administration; information and public services as required by legislation such as issuance of burial permits and marriage licenses; and management of the Oakville and District Humane Society service contract. Program Services Regulatory Services are provided through the following programs: Licensing and By-law Services Humane Society Public Services Staffing Overview Program: Regulatory Services 2013 2014 2015 2015 2015 2015 Net Approved Approved Capital Service Reallocation Total Change Services/Activities: FTE FTE Impact Level Change of Staff FTE 2015 vs 2014 Licensing & By-law Services 12.0 11.5 11.5 0.0 Oakville Humane Society 0.0 0.0 0.0 0.0 Public Services 5.3 5.3 5.3 0.0 Total Regulatory Services 17.3 16.8 0.0 0.0 0.0 16.8 0.0 Page 82

Program Services Budget Overview 2014 Restated 2015 Requested Net Net Gross Net Gross Net Change Change Services/Activities: Budget Budget Budget Budget 2015 vs 2014 2015 vs 2014 (%) Licensing & By-law 1,271,000 122,800 1,316,000 147,300 24,500 20.0% Humane Society 774,000 774,000 774,000 774,000 0 0.0% Public Services 636,500 412,500 647,600 421,600 9,100 2.2% Total 2,681,500 1,309,300 2,737,600 1,342,900 33,600 2.6% In 2015, the Regulatory Services program has increased by $33,600 or 2.6%. This increase is primarily due to contractual and inflationary increases to personnel, which have been offset by increased revenues. Key Objectives (Initiatives) for 2015 2017 Licensing fees maintain a full cost recovery supporting the strategic goals of accountability and fiscal responsibility. Maintenance of Council approved comprehensive by-law enforcement strategy, supporting the strategic goals of accountability, continuous improvement of programs and services and fiscal responsibility. Ongoing oversight of Humane Society five year contract as executed in 2014, supporting the strategic goal of accountability. New taxicab plate issuance model to be addressed exploring various options including the addition of more accessible vehicles supporting the strategic goal of accountability. Review of pending provincial mandated regulations of the tow truck industry prior to further investigations into potential to license municipally, supporting strategic goal of improvement to programs and services. Public Services in partnership with Information Systems + Solutions to continue the review of an Electronic Document Management System to enable future electronic document management, supporting the strategic goal of continuous improvement of programs and services and innovation. Public Services in partnership with IS+S will continue to review the by-law data base software program to enable online self-service from creation to disposition including workflow, upgrades to improve search functionality for web postings relating to the by-law data base, supporting the goals of innovation and continuous improvement of programs and services. Page 83

2015 Program Budget Drivers 2014 2015 2015 2015 $ % Restated Base Capital Requested Change Change Budget Budget Impact Budget From 2014 From 2014 Expenses: Personnel Services & Benefits 1,738,000 1,794,100 0 1,794,100 56,100 3.2% Materials & Supplies 14,500 16,700 0 16,700 2,200 15.2% Purchased Services 888,200 886,500 0 886,500 (1,700) (0.2%) Payments & Grants 40,800 40,300 0 40,300 (500) (1.2%) Internal Expenses & Transfers 0 0 0 0 0 0.0% Total Expenses 2,681,500 2,737,600 0 2,737,600 56,100 2.1% Revenues: External Revenues 1,371,200 1,393,700 0 1,393,700 22,500 1.6% Internal Recovery & Fund Trsfs 1,000 1,000 0 1,000 0 0.0% Total Revenues 1,372,200 1,394,700 0 1,394,700 22,500 1.6% Tax Levy 1,309,300 1,342,900 0 1,342,900 33,600 2.6% In 2015, the Regulatory Services program has increased by $33,600 or 2.6%. The main drivers for this change are the following. Personnel Services and Benefits have increased by $56,100 due to contractual and inflationary increases. External Revenue has increased by $22,500 due to an increase in service fees and volume for sign permits. Page 84

2016-2017 Expenditure Summary 2015 2016 2015-2016 2017 2016-2017 Requested Forecast Change Forecast Change Budget Base Budget (%) Base Budget (%) Gross Expenditures Regulatory Services Licensing & By-Law 1,316,000 1,354,100 2.9% 1,394,500 3.0% Humane Society 774,000 789,800 2.0% 789,800 0.0% Public Services 647,600 664,700 2.6% 682,500 2.7% Total Gross Expenditures 2,737,600 2,808,600 2.6% 2,866,800 2.1% Tax Levy Regulatory Services Licensing & By-Law 147,300 167,100 13.4% 207,500 24.2% Humane Society 774,000 789,800 2.0% 789,800 0.0% Public Services 421,600 438,700 4.1% 456,500 4.1% Total Tax Levy 1,342,900 1,395,600 3.9% 1,453,800 4.2% Gross Expenditures By Type Personnel Services & Benefits 1,794,100 1,846,900 2.9% 1,905,100 3.2% Materials & Supplies 16,700 16,900 1.2% 16,900 0.0% Purchased Services 886,500 904,400 2.0% 904,400 0.0% Internal Charges 0 0 0.0% 0 0.0% Other Expenditures 40,300 40,400 0.2% 40,400 0.0% Minor Capital & Transfer To Reserves 0 0 0.0% 0 0.0% Total Expenditures 2,737,600 2,808,600 2.6% 2,866,800 2.1% Revenues By Type Activity Revenue 1,393,700 1,412,000 1.3% 1,412,000 0.0% Internal Recoveries 1,000 1,000 0.0% 1,000 0.0% Grants 0 0 0.0% 0 0.0% Other Revenue 0 0 0.0% 0 0.0% Total Revenues 1,394,700 1,413,000 1.3% 1,413,000 0.0% Tax Levy 1,342,900 1,395,600 3.9% 1,453,800 4.2% Page 85

Service: Licensing and By-law Services Mission To maintain community safety and enhance the social and economic environment in Oakville, by administering and enforcing licensing standards and regulations. Major Responsibilities Issue business, taxi and lottery licenses and sign permits in accordance with by-law and legislative provisions and respond to all licensing complaints and enquiries. Respond to regulatory by-law enquiries and complaints and where necessary, issue tickets/summonses and provide evidence in court as required. As of September 2013, parking enforcement services have been assigned to By-law services. Strategic Priorities (Initiatives) Introduction of administrative penalties program for parking enforcement. Implementation of an electronic ticket issuance program for parking enforcement. Licensing fees to achieve full cost recovery supporting the strategic goals of accountability and fiscal responsibility. Council approved comprehensive by-law enforcement strategy to be followed, supporting the strategic goals of accountability, continuous improvement of programs and services and fiscal responsibility. Licensing & By-law analysis of online business licensing initiative to be assessed within the corporate online services initiative, supporting the strategic goals of innovation and continuous improvement of programs and services. Option for 2 year business licenses to be assessed and presented to Council, supporting improvement to programs and services. Potential for introduction of licensing requirements for the tow truck industry to be reviewed pending provincial mandated regulations of the tow truck industry supporting strategic goal of improvement to programs and services. New taxicab plate issuance model to be addressed exploring various options including the addition of more accessible vehicles supporting the strategic goal of accountability. Key Outcomes A compliant, safe and livable community as measured by the percentage of investigations resolved favourably without court action. Protection afforded to community through business licensing standards and requirements. Page 86

2015-2017 Operating Budget Summary 2014 2015 2015 2015 $ % 2016 2017 Restated Base Capital Requested Change Change Forecast Forecast Budget Budget Impact Budget from 2014 from 2014 Budget Budget Expenses: Personnel Services & Benefits 1,188,100 1,233,100 0 1,233,100 45,000 3.8% 1,269,800 1,310,200 Materials & Supplies 13,000 15,200 0 15,200 2,200 16.9% 15,400 15,400 Purchased Services 62,100 60,400 0 60,400 (1,700) (2.7%) 61,500 61,500 Internal Charges 0 0 0 0 0 0.0% 0 0 Other Expenditures 7,800 7,300 0 7,300 (500) (6.4%) 7,400 7,400 Minor Capital & Transfer To Reserves 0 0 0 0 0 0.0% 0 0 Total Expenses 1,271,000 1,316,000 0 1,316,000 45,000 3.5% 1,354,100 1,394,500 Revenues: Activity Revenue 1,147,200 1,167,700 0 1,167,700 20,500 1.8% 1,186,000 1,186,000 Internal Recoveries 1,000 1,000 0 1,000 0 0.0% 1,000 1,000 Grants 0 0 0 0 0 0.0% 0 0 Other Revenue 0 0 0 0 0 0.0% 0 0 Total Revenues 1,148,200 1,168,700 0 1,168,700 20,500 1.8% 1,187,000 1,187,000 Tax Levy 122,800 147,300 0 147,300 24,500 20.0% 167,100 207,500 Tax Levy By Activity Licensing & By-Law By-law Services 801,300 807,000 0 807,000 5,700 0.7% 837,100 869,000 Licensing Services (678,500) (659,700) 0 (659,700) 18,800 2.8% (670,000) (661,500) Tax Levy 122,800 147,300 0 147,300 24,500 20.0% 167,100 207,500 2015 Key Budget Drivers Personnel Services & Benefits have increased by $45,000 due to contractual and inflationary increases Activity Revenue has increased by $20,500 due to an increase in service fees and volume for sign permits. 2016 2017 Budget Forecast Highlights Budgets include inflationary increases only. Page 87

Service: Humane Society Mission To educate, care and protect. Major Responsibilities Regulatory Services oversees the town s contract with the Oakville & District Humane Society for the provision of animal related services, including the licensing of animals in accordance with by-law provisions, the maintenance of related records, providing enforcement of animal related by-laws in a timely manner and collecting and disposing of dead animals from municipal streets as required. Strategic Priorities (Initiatives) Ongoing oversight of Humane Society five year contract as executed in 2014, supporting the strategic goal of accountability. Receipt of ongoing quarterly reports from the Humane Society, supporting the strategic goal of accountability. 2019 review of service contract. Key Outcomes Enforcement of animal related by-laws throughout the town. Protection of the public through enforcement of the Dog Owners Liability Act and other relevant legislation. Promotion of responsible pet ownership through education and public awareness programs. Fees to address cost recovery for services. Page 88

2015-2017 Operating Budget Summary 2014 2015 2015 2015 $ % 2016 2017 Restated Base Capital Requested Change Change Forecast Forecast Budget Budget Impact Budget from 2014 from 2014 Budget Budget Expenses: Personnel Services & Benefits 0 0 0 0 0 0.0% 0 0 Materials & Supplies 0 0 0 0 0 0.0% 0 0 Purchased Services 774,000 774,000 0 774,000 0 0.0% 789,800 789,800 Internal Charges 0 0 0 0 0 0.0% 0 0 Other Expenditures 0 0 0 0 0 0.0% 0 0 Minor Capital & Transfer To Reserves 0 0 0 0 0 0.0% 0 0 Total Expenses 774,000 774,000 0 774,000 0 0.0% 789,800 789,800 Revenues: Activity Revenue 0 0 0 0 0 0.0% 0 0 Internal Recoveries 0 0 0 0 0 0.0% 0 0 Grants 0 0 0 0 0 0.0% 0 0 Other Revenue 0 0 0 0 0 0.0% 0 0 Total Revenues 0 0 0 0 0 0.0% 0 0 Tax Levy 774,000 774,000 0 774,000 0 0.0% 789,800 789,800 Tax Levy By Activity Humane Society 774,000 774,000 0 774,000 0 0.0% 789,800 789,800 Tax Levy 774,000 774,000 0 774,000 0 0.0% 789,800 789,800 2015 Key Budget Drivers No year over year increase. 2016-2017 Budget Forecast Highlights 2% increase on contract cost for 2016 and no increase applied for 2017. Page 89

Service: Public Services Mission To provide relevant information and services to residents, elected officials, departments and other government agencies to meet service expectations and comply with legislation. Major Responsibilities Provide corporate records oversight and process MFIPPA requests in accordance with legislative provisions. Issue marriage licenses and burial permits on behalf of the Province of Ontario in accordance with legislative requirements. Provide civil marriage services to the public. Strategic Priorities (Initiatives) Public Services in partnership with IS+S to continue the review of an Electronic Document Management System to enable future electronic document management, supporting the strategic goal of continuous improvement of programs and services and innovation. Public Services in partnership with IS+S will continue to review the by-law data base software program to enable online self-service from creation to disposition including workflow, upgrades to improve search functionality for web postings relating to the by-law data base, supporting the goals of innovation and continuous improvement of programs and services. Key Outcomes Legislative requirements will be met to maintain mandatory records, issue licences, permits and forms correctly, and address Municipal Freedom of Information and Protection of Privacy Act requests within prescribed timeframes. For 2015, the targets for all these measures are projected to be met. Page 90

2015-2017 Operating Budget Summary 2014 2015 2015 2015 $ % 2016 2017 Restated Base Capital Requested Change Change Forecast Forecast Budget Budget Impact Budget from 2014 from 2014 Budget Budget Expenses: Personnel Services & Benefits 549,900 561,000 0 561,000 11,100 2.0% 577,100 594,900 Materials & Supplies 1,500 1,500 0 1,500 0 0.0% 1,500 1,500 Purchased Services 52,100 52,100 0 52,100 0 0.0% 53,100 53,100 Internal Charges 0 0 0 0 0 0.0% 0 0 Other Expenditures 33,000 33,000 0 33,000 0 0.0% 33,000 33,000 Minor Capital & Transfer To Reserves 0 0 0 0 0 0.0% 0 0 Total Expenses 636,500 647,600 0 647,600 11,100 1.7% 664,700 682,500 Revenues: Activity Revenue 224,000 226,000 0 226,000 2,000 0.9% 226,000 226,000 Internal Recoveries 0 0 0 0 0 0.0% 0 0 Grants 0 0 0 0 0 0.0% 0 0 Other Revenue 0 0 0 0 0 0.0% 0 0 Total Revenues 224,000 226,000 0 226,000 2,000 0.9% 226,000 226,000 Tax Levy 412,500 421,600 0 421,600 9,100 2.2% 438,700 456,500 Tax Levy By Activity Public Services 412,500 421,600 0 421,600 9,100 2.2% 438,700 456,500 Tax Levy 412,500 421,600 0 421,600 9,100 2.2% 438,700 456,500 2015 Key Budget Drivers Personnel Services & Benefits have increased by $11,100 to reflect contractual and inflationary increases. 2016-2017 Budget Forecast Highlights Personnel expenses reflect approved contractual increases for CUPE 1329 and inflationary increases for other groups and benefits. No increase has been incorporated for revenues. Page 91

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