One-Stop-Shop for Business, Cross Border Services Teja Batagelj, Aleš Pelan Ministry of Public Administration, Slovenia
Company start-up before 1.2.2008 Slow Complicated Non-friendly Not accessible = Several contacts User dissatisfaction
Company start-up after 1.2.2008 Fast Simple Friendly Accessible Transparent = One stop shop User satisfaction
One stop shop project for companies Goals To enable fast (in 4 days), simple and free of charge registration of a company To perform all other obligatory procedures for start up at one stop shop contact point or online To support other (most frequent) services for businesses at one stop shop contact point or online
Data about the project Duration: January 2007 February 1, 2008 Human resources used: 36 man/year 15 institutions involved 18 lecturers Budget: 2.140.000 EURO for development of the system 260.000 EURO for training 1.000.000 EURO for adjustment of subsystems Total: 3.400.000 EURO (MPA: 2.400.000 EURO, 85% ESF)
Team members Holder: Ministry of Public Administration Basic law: Ministry of Justice Ministry of the Economy Technological/content stakeholders: Supreme Court Agency of the Republic of Slovenia for Public Legal Records and Related Services Tax Administration of the Republic of Slovenia Health Insurance Institute Employment Service of Slovenia Pension and Disability Insurance Institute of the Republic of Slovenia
Team members Other OSS groups: Chamber of Commerce and Industry of Slovenia Chamber of Craft Chamber of Notaries Database: Statistical Office of the RS Surveying and Mapping Authority of the Republic of Slovenia Ministry of the Interior
Scheme of the One stop shop system
Impacts Services are not limited by time or geographical factor (24*7*365) All services at the One stop shop portal are free of charge A portal is a single point for e-services and life events for businesses The procedure from opening the bank account, submitting the application for registration into court register to receiving a decision about the entry can be done electronically (e-signing, e-delivery in a safe mail box) Companies can perform more than 1.600.000 procedures per a year online
Impacts Savings for companies (10 MIO EURO per a year) if all companies use services of One stop shop portal Entry in the court register and the entry into business register is done simultaneously with the assignment of tax number to the company Abolished notarization of contract of members and memorandum of association for simple limited liability company Abolished publication of entries in Official Gazette, replaced by free of charge publication on the websites Abolished fee for entries into Court register Submission of completed forms
Impacts Increased exchange of data between institutions abolishment of paper work Business and court register have become technologically one database Cooperation of public institutions User satisfaction
Online opening of a temporary bank account Online registration of a single member company
Online procedures All procedures, except more complicated registration of companies can be done online. Interoperability issues: services available also for users from from EU countries English version of the systems required One Stop Shop entry points = Points of Single Contact (Service Directive) Conditions for cross-border usage: A user owes a qualified digital certificate Preliminary procedure (registration) has been completed Proof of concept has been successfully implemented through the pilot.
Pan-EU services - pilot during the Slovenian Presidency Interoperability - one of policy priorities Two pan-eu services - exploring cross-border interoperability issues in practice Close co-operation with participating Member States - Austria, Estonia, Finland, Portugal Two stages: availability of cross-border services in Slovenia establishing services in other countries Presentation of services at the egovernment conference
Availability of services Two services - pilots: announcement of temporary residence for students registration of new single member company Available to citizens authorized based on qualified digital certificates issued in participating MS Two phases: preliminary procedure (registration) carrying out service itself (same service as for Slovene citizens)
Preliminary procedure Common to both services Registration of EU citizen: assignment of identification numbers: Personal identification number Tax number entry in Slovene registers: Personal data register Tax register translation table Active cooperation with participating MS needed
Member States cooperation Citizen s personal data from reliable sources Personal data needed: date of birth, gender, last name, first name, citizenship, place of birth, national unique identifier Information on digital certificates and national identifier: data on relevant Certificate Authority certificate validation (CRL, OCSP) format of the national identifier connection between digital certificate, national identifier and personal data Registration workflow
Printscreen: preliminary procedure
Printscreen: e-form for registration into central register of population
Printscreen: identifiers (ID number, tax number
Printscreen: services
Lessons learned Successful pilot but Still missing but needed: centralized management of CSPs EBGCA, TSL certificate validation validation platform (centralized/distributed) interoperability of identities STORK interconnection of national registers (availability, legal basis )
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