Q3/9M FYE19 Results Update

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Listing Board Bursa Malaysia Securities Berhad, Main Market Stock Name/ Code AEONCR/ 5139 /9M Results Update 20 Dec 2018

Forward-Looking Statements This document has been prepared by AEON Credit Service (M) Berhad ( AEON Credit or the Company ) solely for the use at the presentation to analyst and fund managers. The information contained in this document has not been independently verified. No representation or warranty, whether expressed or implied, is made as to, and no reliance should be placed on, the fairness, accuracy, completeness or correctness of such information or opinions contained herein. None of the Company nor any of its respective affiliates, advisers or representatives shall have any liability whatsoever (in negligence or otherwise) for any loss arising from the use of this document or its contents or otherwise arising in connection with this document. This document contains forward-looking statements that reflect the Company s beliefs and expectations about the future. These forward-looking statements are based on a number of assumptions about the Company s operations and factors beyond the Company s control. Our actual results of operations, financial condition or business prospects may differ materially from those expressed or implied in these forward-looking statements for a variety of reasons. This document does not constitute an offer or invitation to purchase or subscribe for any shares of the Company for sale in Malaysia or anywhere else. No part of this document shall form the basis of or be relied upon in connection with any contract or commitment whatsoever. No part of this document may be reproduced, redistributed or passed on, directly or indirectly, to any other person (whether within or outside your organization/firm) or published, in whole or in part, for any purpose. No part of this document may be distributed, reproduced or transmitted without prior consent of the Company. 2

Company & Market Snapshot A Distinctive Non-Bank Based Financial Service Provider Offering Easy Payment Schemes, Personal Finance Schemes, Credit Card Issuance, Insurance & Other Services RM14.84 Share Price (as at 20 Dec 2018) RM16.46/ 12.10 52W High/ Low RM3.72 bil Market Capitalisation 250.73 mil Share Capital 5 Regional Offices 68 Branches & Service Centres 12,000 Merchant Outlets Nationwide 4.6 mil Card Members (Credit Card, Membership from AEON Express Card & AEON Big) Economic Indicators 4.7% Gross Domestic Product (Forecast for 2019) 3.25% Overnight Policy Rate (Forecast for 2019) 108.8 pt Consumer Sentiment Index (as of 3Q18) RM 4.14 USD/ MYR (as of 3Q18) 3

Share Price Trend YTD AEONCR: 10.25% Outperform the FBMKLCI by 18.39% FBMKLCI: -8.14% Stock Name/Code AEONCR/5139 Market Capital RM3.72 billion Market Main Market FYE 28 February Sector Financial Services Dividend Payout Ratio Share Price (As at 20 Dec 18) 52-Week High/Low RM 14.84 RM12.10-16.46 ICULS Balance of Unconverted ICULS (As at 30 Nov 18) 30% - 32% 432,000,000 units (15 Sep 17) 50,272,500 units (11.64%) 4

Key Highlights Steady performance delivered post-sst. Going forward, we will continue to expand business and create value by focusing on quality growth, digitalisation and efficiency. Total Transaction & Financing Volume +49.5% Total Transaction & Financing Volume +26.4% Revenue +11.6% 9M Revenue +8.7% PAT +23.5% PAT +22.6% Gross Financing Receivables +15.4% ROE 22.8% (annualized) NPL 2.05% 5

23.5% PAT grew from increased transaction & financing volume, lower impairment loss on financing receivables Total Transaction & Financing Volume 995 1,304 (RM mil) 1,488 Income Statement +14.1% QoQ +49.5% 312 332 Revenue (RM mil) 348 +4.9% QoQ +11.6% PBT PAT 95 107 (RM mil) 118 71 81 (RM mil) 87 +10.1% QoQ +23.9% +8.1% QoQ +23.5% 6

Balance Sheet Remains healthy with financing receivables growth Total Financing Receivables ROA ROE (RM mil) (%) (%) 8,313 4.6 4.4 23.3 3.8 7,795 7,203 +6.6% QoQ +15.4% -0.2% QoQ +0.6% 22.6 22.8-0.5% QoQ +0.2% 7

Segmental Breakdown Summary: Total Transaction & Financing Volume (%) Total Financing Receivables (%) -2.7% 12.2 0.5-0.5% 27.7-4.1% -0.7% 29.3 0.8-0.1% ±0.0% 8.5 +1.3% 24.9 28.0 +1.6% -4.2% 4.2 30.5 +10.0% +0.7% 29.1 4.3-1.4% Credit Card Objective Financing Auto Financing Personal Financing Motorcycle Financing SME Financing Credit Card Objective Financing Auto Financing Personal Financing Motorcycle Financing SME Financing 8

Segmental Breakdown : Total Transaction & Financing Volume +45.9% in total, mainly from Personal, Motorcycle & Auto Financing Supported by sales from new products & schemes introduced for M40 customers 453 411 379 370 345 316 336 333 287 320 235 220 204 214 183 187 181 170 148 149 83 73 81 79 62 10 3 8 7 8 Segment (%) QoQ (%) Credit card +30% +8% Personal Financing +122% +36% Objective Financing -25% -21% Motorcycle Financing +57% +15% Auto Financing +22% -3% SME Financing -22% +13% Q4 Q1 (RM mil) 9

Segmental Breakdown: Total Financing Receivables +15.4% in total, mainly from Personal, Motorcycle & Auto Financing As a result of improved customer mix & bad debt recovery 2,418 2,345 2,160 2,211 2,262 2,399 2,243 2,069 2,132 2,306 2,048 2,095 1,902 1,934 1,960 611 640 636 663 702 419 404 398 386 359 64 61 62 63 64 Segment (%) QoQ (%) Credit card +15% +6% Personal Financing +22% +10% Objective Financing -13% -7% Motorcycle Financing +18% +7% Auto Financing +13% +3% SME Financing +1% +2% Q4 Q1 (RM mil) 10

100.00 90.00 80.00 70.00 60.00 Receivables Collection Stable collection ratio Derived from the strengthening of new receivable quality & collection operation Receivables Collection Trend 97.34 97.58 97.85 97.60 81.89 82.42 83.39 82.44 69.00 71.08 71.66 70.98 Q4 Q1 Q4 Q1 Current Collection Ratio - Not Past Due (%) D1 Collection Ratio - Past Due 1 month (%) D2 Collection Ratio - Past Due 2-3 months (%) 11

90 80 70 60 50 40 30 20 10 0 4 3 2 1 0-1 -2 Net Credit Cost Annualised Net Credit Cost Ratio reflects quality receivables Net Credit Cost (NCC) Trend 3.32 3.73 3.56 3.31 3.28 3.43 3.43 3.27 1.70 2.19 2.08 47 61 51 42 55 62 61 50 32 52 39 Q1 Q4 Q1 Q4 NCC (RM mil) NCC (%) Q1 (RM mil) Q1 Q4 Q1 Total Impairment Loss 71 82 75 77 83 85 87 82 *57 95 62 (-) Bad Debt Recovered 24 21 24 35 28 23 26 32 25 43 23 NCC 47 61 51 42 55 62 61 50 32 52 39 Q4 Q1 * Decrease in Impairment Loss in Q1 due to MFRS 9 adoption with effect from 1 March 2019 12

12,000 10,000 8,000 6,000 4,000 2,000 0 4 3 2 1 0-1 -2-3 Non-performing Loans Well-managed NPL Due to collection improvement from new transactions & bad debts Non-performing Loans (NPL) Trend 2.74 2.43 2.33 2.28 2.43 2.48 2.48 2.33 2.26 2.07 2.05 5,825 6,069 6,362 6,591 6,832 7,046 7,203 7,319 7,508 7,794 8,313 Q1 Q4 Q1 Q4 Q1 Receivables (RM mil) NPL Ratio (%) 13

Key Activity Updates 14

Key Action: Business Settlement Expansion AEON E-Wallet & E-Money card launched on 8 Nov 2018 Cashless solution readily implemented at all Aeon retail outlets nationwide As at 20 Dec 18 No. of Store Kiosk AEON Co (include Maxvalu) 40 30 AEON Big 22 22 AEON Wellness 62 0 AEON Mall Tenant 75 0 Total 199 52 Grand launching at AEON Shah Alam Expanding by tapping into the existing 6 million users of AEON Group 15

Key Action: Business Settlement Expansion Integrating with a wide range of business partners to enhance AEON s eco-system & provide privilege to our customers Telecommunications Airline Petrol AEON Co(M) E-Commerce ACS Mobil e AEON BiG Transportation Food & Beverage Finance Public Transportation Expanding by working with the business partners of AEON Group 16

Key Action: Products Targeting M40 Customers Launched risk based pricing for Personal & Super Bike Financing Personal financing - risk based pricing Superbike financing risk based pricing Low interest for used car (selected model) New financing category Expanding by introducing customised products to M40 customers 17

Key Action: MFRS 9 Continually manage each element to improve Credit cost MFRS 139 (previously used model) : Incurred Loss Model Outstanding (RM) Default Rate (%) MFRS 9 : Expected Credit Loss Model EAD (%) Exposure Outstanding (RM) at Default Key Action for Credit management New Receivables Continually accumulate quality receivables by increasing the transactions from M40 customer segment EAD Improve new receivables collection ratio EAD/PD PD (%) Probability of Default PD Improve delinquency collection to maintain at the current status Review product scheme (tenure and pricing) based on customer s risk profile LGD (%) Loss Given Default LGD Improve NPL collection operation, Written off account disposal to optimize profit and impairment loss effect 18

Key Action: MFRS 9 (cont d) s key focus on new receivables quality sales collection showed improvement New Sales Collection Ratio Credit Card Hire Purchase Personal Financing 99.80% 98.50% 98.50% 99.60% 98.00% 97.50% 97.00% 96.50% 96.00% 98.00% 97.50% 97.00% 99.40% 99.20% 99.00% 98.80% 98.60% 98.40% 95.50% Q1 Q4 Q1 96.50% Q1 Q4 Q1 98.20% Q1 Q4 Q1 2018 2019 FYE2018 FYE2019 2018 2019 FYE2018 FYE2019 2018 2019 FYE2018 FYE2019 2Q 97.24% 98.72% 2Q 97.18% 98.17% 2Q 99.11% 99.43% 3Q 97.15% 98.02% 3Q 97.59% 98.32% 3Q 99.10% 99.19% Improving collection by securing more M40 customers 19

Key Action: Geographical Expansion AEON Credit Service India Private Limited AEON Credit Service (Philippines) Inc. Introduced instant approval mobile app : improve TAT 1-3 min Expand new Financing product :Auto Financing, Personal Financing AEON Credit Service India Private Limited PT AEON Credit Service Indonesia Expand Tricycle Loan financing, Introduced Auto Financing, Personal Financing AEON Credit Service Philippines AEON CREDIT SERVICE SYSTEMS (PHILIPPINES) INC. Development new financing product :Auto Financing Expand Credit card business with group retail company PT AEON Credit Service Indonesia Leveraging on overseas business development 20

Taxation: Appeal Status Update No Item Remark Status i. Filed a Notice of Appeal (Form Q) on 4 Jan 2018 The Company had filed a notice of appeal to dispute the additional assessments The appeal is pending the fixing of hearing date by Special Commissioners of Income Tax. ii. Judicial Review Leave application Kuala Lumpur High Court dismissed the application on 5 March 2018 The Company filed the Notice of Appeal on 5 March 2018 at Court of Appeal ACSM and DGIR are finalizing the terms of settlement and a Case Management is fixed on 25 Mar 2019. iii. Judicial Review Stay application Kuala Lumpur High Court dismissed the application on 8 May 2018 The Company filed a Notice of Motion on 8 May 2018 at Court of Appeal Hearing date was fixed on 28 Nov 2018 has been postponed and rescheduled to 5 Apr 2019. 21

Appendices 22

Performance Highlights (RM 000) Total Transaction & Financing Volume QoQ 9M 9M (%) (%) (%) 995,137 1,304,029 1,484,807 13.9 49.2 3,075,000 3,887,000 26.4 -Credit Card 315,799 378,597 410,949 8.5 30.1 585,676 714,599 22.0 -Easy Payment Financing 475,539 592,628 620,431 4.7 30.5 1,018,460 1,137,201 11.7 -Personal Financing 203,799 332,804 453,427 36.2 122.5 475,173 547,032 15.1 Total Income 343,142 380,414 376,496-1.0 9.7 1,015,403 1,111,881 9.5 Total Expenses -190,213-212,006-193,899-8.5 1.9-551,083-570,604 3.5 Profit Before Tax 95,307 107,233 118,072 10.1 23.9 292,969 357,068 21.9 Corporate Tax -24,755-26,593-30,936 16.3 25.0-75,220-90,057 19.7 Net Profit 70,552 80,640 87,136 8.1 23.5 217,749 267,011 22.6 23

Financial Summary (RM 000) QoQ (%) (%) Credit Card (CC) 610,653 662,514 701,654 5.9 14.9 -Card Purchase 542,680 596,744 636,963 6.7 17.4 -Cash Advance 67,973 65,770 64,691-1.6-4.8 Personal Financing (PF) 1,901,521 2,095,048 2,329,273 11.2 22.5 Objective Financing (OF) 419,192 386,405 360,909-6.6-13.9 Motorcycle Financing (MF) 2,048,138 2,243,394 2,420,322 7.9 18.2 -MOPED 1,152,366 1,365,391 1,528,145 11.9 32.6 -Superbike 895,772 878,003 892,177 1.6-0.4 Auto Financing (AF) 2,159,814 2,344,598 2,436,276 3.9 12.8 SME Financing (SME) 63,884 62,858 64,678 2.9 1.2 Total Financing Receivables 7,203,202 7,794,817 8,313,112 6.6 15.4 Impairment Loss -168,728-601,444-575,661-4.3 241.2 Other Assets 783,217 779,464 707,067-9.3-9.7 Total Assets 7,817,691 7,972,837 8,444,518 5.9 8.0 Total Liabilities 6,044,701 6,304,037 6,848,491 8.6 13.3 Shareholders Fund 1,772,990 1,668,800 1,596,027-4.4-10.0 * Increase in impairment loss in Q1 due to MFRS 9 adoption with effect from 1 March 2019 24

Operating Income (RM 000) QoQ 9M 9M (%) (%) (%) Credit Card 29,112 28,629 30,392 6.2 4.4 85,483 87,450 2.3 Personal Financing 85,577 97,664 108,848 11.5 27.2 250,106 298,476 19.3 Objective Financing 29,754 25,968 24,298-6.4-18.3 90,727 77,738-14.3 Motorcycle Financing 96,682 103,378 107,882 4.4 11.6 288,451 313,389 8.6 Auto Financing 69,653 74,944 75,757 1.1 8.8 206,453 225,020 9.0 SME Financing 1,567 1,509 1,320-12.5-15.8 4,729 4,234-10.5 Total Revenue 312,345 332,092 348,497 4.9 11.6 925,949 1,006,307 8.7 Other Operating Income Total Operating Income 30,797 48,322 27,999-42.1-9.1 89,454 105,574 18.0 343,142 380,414 376,496-1.0 9.7 1,015,403 1,111,881 9.5 25

Expenses (RM mil) - Impairment Loss on Receivables - Personnel Expenses - Other Operating Expenses Operating Expenses QoQ 9M 9M (%) (%) (%) 86.5 95.2 61.5-35.4-28.9 253.7 213.8-15.7 53.2 58.5 62.7 7.2 17.9 150 169.8 13.2 49.7 58.3 69.6 19.4 40.0 146.6 186.9 27.5 189.4 212.0 193.8-8.6 2.3 550.3 570.5 3.7 - Funding Costs 57.6 61.2 64.5 5.4 12.0 171.4 184.2 7.5 - Other Expenses 0.8 0.0 0.1 500.0-92.5 0.84 0.1-89.3 Total Expenses 247.8 273.2 258.4-5.4 4.3 722.5 754.8 4.5 26

Financial Indicators (RM mil) FYE16 PBT 302 351 398 95 118 PAT 228 265 300 71 87 Weighted average no. of ordinary shares (mil unit) 144 248 200(207 1 ) 233 (238 1 ) 250 (254 1 ) Basic/(Diluted) EPS 1 (RM) 1.49 1.01 1.15/(1.12) 28.74/(28.21) 33.35/(32.62) NTA per share (RM) 5.45 6.63 6.37 6.04 5.66 ROE* (%) 29.3 28.9 22.6 16.4 22.8 ROA* (%) 4.1 4.0 4.0 3.7 4.4 Capital ratio against receivables 2 (%) 20.2 19.5 25.1 25.2 19.8 Debt-to-Equity Ratio (x) 4.56 4.7 3.0 3.3 4.1 Share Price (RM) 11.92 15.70 13.46 13.60 15.20 PER (x) 8.0 9.0 9.4 16.4 11.09 Market Capitalisation 1,716 2,261 3,344 3,373 3,811 1 Annualised where applicable; EPS restated to reflect the bonus issue completed on 19/7/2017 and the latest conversion of 3-year 3.5% ICULs to ordinary shares 2 (Total Equity/Receivable) :Total equity excluded ICULS equity, hedging reserve & fair value reserve 27

Dividend Consistent dividend commitment 1H 1H Interim Single Tier Dividend 21.13 sen/ share 22.25 sen/ share Dividend Payout RM52.245mil RM55.566mil Dividend Payout Ratio 35.5% 32.0% 28

29 Head Office Investor Relations Contact Level 18, UOA Corporate Tower, Mr Lee Kit Seong Avenue 10, The Vertical, Chief Financial Officer Bangsar South City, leeks@aeoncredit.com.my No. 8, Jalan Kerinchi, 03-2772 9000 59200 Kuala Lumpur. Mr Yuya Narita Website : www.aeoncredit.com.my Head of Investor Relations Email: ir_info@aeoncredit.com.my narita@aeoncredit.com.my Tel : 03-2772 9000 03-2721 8139 Ms Esther Leong Investor Relations Manager clleong@aeoncredit.com.my 03-2721 8035 THANK YOU